Sheryl A.

Underwood
Northville, Michigan 48167 http://www.linkedin.com/in/sherryunderwood/ shunder@comcast.net 248-982-2888 PROFESSIONAL PROFILE Serving a loyal clientele as a Broker with RE/MAX 100; excelling in sales and marketing, customer service and property management. Engaging in various leadership and volunteer roles; allowing for the advancement of business acumen, honing of customer service skills and exercising creativity, while bolstering relationships and sales career goals. SKILLS SUMMARY Sales Contract Negotiation Interpersonal Communication Facilitation Leadership & Training New Hire Orientation New Business Development Marketing Administration Microsoft Word, Excel, Power Point & Access Database Management Customer Service

PROFESSIONAL HIGHLIGHTS Sales & Marketing Proven high performer; RE/MAX 100; outside sales. o Generated 40% to 60% repeat business annually 1997 to 2009. o Top 10% sales volume nationwide - 1997 to 2009. o RE/MAX Hall of Fame 1999. o RE/MAX 100 Club. Proven high performer; inside sales. o The Pottery Barn, surpassing stores sales per hour by 243% 2012 to 2013. o The Talbots exceeded units per and dollars per transaction by 10% 2010. Client Relations Numerous Customer Service awards of departmental accolades approximately every 60 days of tenure. Implementation of fiduciary duty to clients through mission driven orientation. Saved client a documented $63,400 through rigorous analysis and negotiation. Analysis of projects for financing through market study providing sound recommendations to clients. Regained business transaction producing a net gain of $5,000 over the previous sale. Creating a winning negotiating strategy tailored to each client resulting in acceptance of client bid. Management of multiple properties and clientele including investments, property maintenance, selection of qualified tenants and leasing obligations.

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Sheryl A. Underwood, Cont

Administrative Organization of numerous projects, functions and events resulting in smooth execution and met objectives. Developing written correspondence resulting in successful negotiations. Leading meetings of 10 to 200 people on several occasions in processes and procedures. Created a plethora of advertisements while at RE/MAX 100. Designing marketing programs and generating new sales ideas supporting the closing of numerous transactions. PROFESSIONAL HISTORY Environmental Service Retail Sales Associate Retail Sales Associate Broker Associate Beaumont Health Systems Pottery Barn/Williams Sonoma The Talbots Re/Max 100 2011 - Present 2010 - Present 2008 - 2011 1997- 2009

EDUCATION & TRAINING Oakland Community College - Graduate April 2013 The Associate in Business Administration Degree o Magna Cum Laude (3.68/4.00 GPA) o Deans List Wayne State University - 2017 Graduation The Bachelors in Business Administration Degree Beaumont University Service Excellence Program Professional 2012 The 7 Habits of Highly Effective People 2012 Landmark Education and Public Speaking Introduction Leader Program and Effective Introduction Leader 2003-2008 Team Management and Leadership Program 1995-1996 Communication Program Graduate 1994, 1996, 2003 LEADERSHIP & PROFESSIONAL AFFILIATIONS Beaumont Health System; Preceptor and Friend At Work program leader Founder: Greater Novi Chapter of Business Network International (BNI) Mentor: Northville Youth Assistance President, Officer role and Board Member of Business Network International President and Officer role of Community Service Organization RE/MAX Detroit Metro Sales Advisory Council President Western Wayne Oakland County Board of Realtors Nominating Committee InForum (Formally Womens Economic Club of Detroit) Phi Theta Kappa, Honor Society for Community Colleges

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