Greetings in Passing

Useful phrases Listen and read:

Hello Hi Good morning Good afternoon Good evening* Hey, John. How's it goin'?**

*Good night is a farewell (goodbye) phrase. t is !"# a greeting to $se at night time. **!ative spea%ers often shorten &going& to &goin& in 'as$al greetings.
Slang greetings in passing

(sing slang in a greeting is typi'al between 'lose friends. #eens often $se slang when they greet ea'h other. )ertain *nglish spea%ing 'o$ntries also have their own pop$lar form of &hello&. Listen and read:

Howdy Hiya +ha,,$p? -o G'day (.$stralia)

Greetings before a Conversation

Useful Phrases:

!i'e to see yo$. Long time no see. (I haven't seen you in a while.) +hat have yo$ been $p to? How are things? t's been a while. (It's been a while since I've seen you.) +hat's new? !ot m$'h. (answer to What's new?)

Pair Practice (casual between friends or coworkers)

Listen and read: .: /: .: /: .: /: .: Hi )orey. Hey, 0ennifer. Good to see yo$. (h$g) -o$ too. How've yo$ been? /$sy, yo$? 1retty good. How's yo$r new 2ob? t's o%ay. #here's a lot to learn. +hat's new with yo$? !ot m$'h. #he %ids are ba'% at s'hool.

"What should I call you?" Ho to !ddress People in "nglish

*nglish learners often feel 'onf$sed abo$t how to address people properly. 3any feel $n'omfortable as%ing the 4$estion, &+hat sho$ld 'all yo$?& *ven 5irst name native *nglish people find this 4$estion aw%ward. 5or Willia% e6ample, many women don't %now how to address Hilary their boyfriend's mother. "n the other hand, some parents don't %now what to 'all their 'hildren's tea'her. #ote that: for $r e say "$ister" for $rs e say "$isses" for $S e say "$iss" 7$rname 5amily name Last name Sha&espeare Clinton

+hy is &+hat sho$ld 'all yo$?& s$'h a diffi'$lt 4$estion to as%? 1erhaps it's be'a$se yo$ are as%ing the other person to provide their stat$s or position in the world in relationship to yo$rs. #his position may involve age, 2ob, ed$'ation, religion and even marital stat$s.

!s&ing the 'uestion

f yo$ are $ns$re of what to 'all someone, it's best to $se a formal address or simply as% one of these 4$estions:

+hat sho$ld +hat sho$ld )an

'all yo$? 'all yo$r m$m 8 the tea'her 8 the manager?

'all yo$ 9first name: ? 'all yo$ 9the ni'%name yo$'ve heard others $se: ?

s it o%ay if

+hat's yo$r name? ($se in a 'as$al sit$ation li%e a party or 'lassroom where first names are $sed)

!ns ering the 'uestion

-o$ might not be the only person wondering abo$t titles. 7t$dents, 'olleag$es or a'4$aintan'es may not %now what to 'all you. f they seem $ns$re abo$t how to prono$n'e yo$r name, or yo$ want them to 'all yo$ something more 'as$al, help them o$t:

1lease, 'all me 9first name: -o$ 'an 'all me 9ni'%name or short form:

(or%al )itles in "nglish

n b$siness sit$ations, $se formal titles $nless the people yo$ meet tell yo$ otherwise. #o get someone's attention yo$ 'an say: &*6'$se me, 7ir& or &1ardon me, 3adam83a'am.& #o greet someone yo$ 'an say: &Hello 7ir& or &Good morning, 3adam83a'am.&
English Tip

#he phrase &-es, 7ir;& (or &-es, 3adam83a'am;&) is sometimes $sed by native spea%ers in a sar'asti' way. 5or e6ample when a yo$ng 'hild tells his father to &'lose his newspaper& the parent might say, &-es, sir;& and la$gh. -o$ might also hear a mother saying, &!o 3adam83a'am& to her da$ghter's re4$est for something $nreasonable.

<. Sir (ad$lt male of any age) =. $a*a% (ad$lt female > !orth .meri'an) ?. $ada% (ad$lt female) @. $r + last na%e (any man) A. $rs + last na%e (married woman who $ses her h$sband's last name) B. $s + last na%e (married or $nmarried womanC 'ommon in b$siness) D. $iss + last na%e ($nmarried woman) E. ,r + last na%e (some do'tors go by Fr G first name) H. Professor + last na%e (in a $niversity setting) +hen yo$ are writing to someone for the first time, $se a formal address: 3r or 3s G the person's last name if yo$ %now it. f yo$ 'an't find the last name, $se a generi' title s$'h as 7ir or 3adam. #he respondent may address yo$ by yo$r first name and sign off with their first name. n today's b$siness world, the following 'orresponden'e is $s$ally more 'as$al. f yo$ write ba'% a se'ond time yo$ 'an $se the respondent's letter as a g$ideline. f they address yo$ by yo$r first name and sign off with their first name, yo$ 'an do the same. (3ore on sal$tations and 'losings in letters.) "''asionally yo$ may have a 'lose relationship with someone who typi'ally gets 'alled 7ir, 3adam, 3r or 3rs (for e6ample, a b$siness e6e'$tive, a 'elebrity, a professor or a person older than yo$rself). .t some point this person may give yo$ permission to $se his or her first name. n *nglish we $se the phrase &on a first name basis& or &on first name terms& to des'ribe a relationship that is not as formal as it seems it sho$ld be. #o des'ribe this yo$ wo$ld say, for e6ample: &1ete's mom and are on a first name basis& or &3y tea'her and are on first name terms.&

Infor%al )itles in "nglish

)as$al or very 'lose relationships re4$ire an informal form of address:

5irst name (friends, st$dents, 'hildren) 3iss83r G first name (sometimes $sed by dan'e or m$si' tea'hers or 'hild'are wor%ers)

)itles of !ffection

+hen addressing a 'hild, a romanti' partner, or a 'lose friend or family member ($s$ally yo$nger) people often $se these terms of endearment, also %nown as &pet names&:

Honey ('hild, romanti' partner, or yo$nger person) Fear 7weetie Love Farling /abe or /aby (romanti' partner) 1al (father or grandfather 'alls male 'hild) /$ddy or /$d (very informal between friends or ad$lt>to>'hildC 'an be seen as negative)

)elephone )er%s
Here are some of the words and terms that we $se to tal% about telephoning. ans er busy signal call caller to say &hello& into the phone when it rings a beeping so$nd that tells the 'aller that the other person is already on the phone with someone else a telephone 'onversationC to telephone the person who telephones

call bac&-phone bac& to 'all someone who 'alled yo$ first call display cellular phone-cell phone dial dial tone a s'reen that shows yo$ who is 'alling a telephone that yo$ 'an ta%e with yo$ away from yo$r ho$seC mobile phone to press the b$ttons on the phone the so$nd the phone ma%es when yo$ pi'% it $p

directory-phone boo& hang up operator phone pic& up receiver ring ringer

a boo% that alphabeti'ally lists lo'al phone n$mbers of people and b$sinesses to p$t the re'eiver down and end a 'all a person who answers telephone>related 4$estions when yo$ dial &I& a telephoneC to telephone to answer the phone the pie'e on the phone that yo$ spea% into and listen from the so$nd a phone ma%es when somebody 'allsC to ma%e that so$nd the so$nd>pie'e that alerts a person that a 'all is 'oming thro$gh

http://www.englishclub.com/speaking/telephone_practice1-appointments.htm Fill in

Practice .: $a&ing an !ppoint%ent

/eceptionist: )hel%a: /eceptionist: )hel%a: /eceptionist: )hel%a: /eceptionist: )hel%a: #han% yo$ for phoning 3aple Fental )lini'. 7ylvia spea%s8spea%ing8'alls. How 'an help yo$? Hi 7ylvia. #his be8itJs8 am #helma +oods 'alling. How are yo$ today? 'm fine 3rs. +oods. How are yo$? +ell, a't$ally, have a bit of a sore tooth. was hoping Fr. 3orris wo$ld have some time to see me this wee%. 'm afraid8s'ared8worried he's boo%ed this wee%. 'an p$t yo$ in for =pm ne6t #$esday. How does that so$nd? #hat wo$ld be great. 'll have to give yo$ the address of o$r new offi'e. "h, that's right, yo$ moved.

/eceptionist: )hel%a:

-es, we moved downtown. Fo yo$ have a pen handy8the handy pen8the available pen? )o$ld yo$ hold on a b$,,8moment8time please. ..."%ay, go ahead 7ylvia.

/eceptionist: "%ay, we are at D=? /alti' .ven$e. 7$ite II@. )hel%a: f yo$ 'o$ld81lease, 'an yo$8+o$ld yo$ mind spelling that for me?

7$re. #hat's seven>twenty>three /alti'K/ for /ear8as if /eceptionist: /rave8as in /ravo . as in .lpha, L as in Lima, # as in tango, as in ndia, and ) as in )harlie. .nd it's s$ite ,ero ,ero fo$r. )hel%a: "%ay great. 'll see yo$ on #$esday then.

/eceptionist: "%ay. Great for8 1leased to8#han%s for 'alling. 7ee yo$ then. )hel%a: #han%s. /ye.

Practice: 0rdering a Pi11a

Hostess: Custo%er: Hostess: 1epi's 1i,,a. How 'an Hi. 'd li%e to order a pi,,a please. "%ay. 'll have to transfer yo$r 'all to o$r ta%e>o$t department. moment please. yo$?

/ecorded $essage: )a&e2out Cler&: Custo%er: )a&e2out Cler&:

#han% yo$ for 'alling 1epi's 1i,,a. .ll of o$r operators are b$sy person. . 1lease hold for the ne6t available

#han% yo$ for waiting. !ao%o o$t or delivery? Felivery please. )an

. s this for ta%e>

have yo$r name and address please?

Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er: )a&e2out Cler&: Custo%er:

3y name is... 7orry, it's really b$sy in here. )o$ld yo$ please? a little

"h, s$re. #his is .ngie 7mith. 3y address is n$mber two 5ront 7treet. s that an apartment or a ho$se? t's an apartment. !$mber seventeen. "%ay. .nd what wo$ld yo$ li%e to order today? 'd li%e a large pepperoni pi,,a with m$shrooms, olives and e6tra 'heese. 'm sorry, my *nglish isn't down a little please? !o problem. #hat's a large pi,,a. Large pi,,a. "%ay. .nd 'd li%e it with pepperoni and m$shrooms. 1epperoni and m$shrooms. s there anything else? -es, olives and e6tra 'heese please. "%ay. 've . . )o$ld yo$ slow

Great. .nd how long will that be? t will be abo$t thirty min$tes, 3iss 7mith. .nd how m$'h will it 'ost? (m>>'o$ld yo$ please %it'hen? Fon't worry abo$t it. have to go. while 'he'% with the

have another

'all )a&e2out Cler&:

. #han% yo$. /ye for now.

"%ay. #han%s for 'alling. /ye.

.nswer: help, one, at the moment, spea%ing, spea% $p, very strong, got it all down, hold on, 'oming thro$gh

)elephone 3ui1
< +hen yo$ pi'% $p the phone to 'all someone yo$ hear a LL = f 'm not home leave a message on myLLL.. ma'hine. have been

? 7ally m$st be tal%ing to her mom be'a$se getting a LLL.. for two ho$rs. @ never answer my LLLL while 'm driving.

A 3ar% always t$rns his LLL. off when he is st$dying. B 'm b$sy right now. )an yo$ LLL..later.

D -o$ have to LLLL &I& for the operator. E have a LLL.. so same time. 'an do the dishes and 'hat at the

H -o$ will need a 4$arter or a phone 'ard if yo$ want to $se the LLL... <I %now it was my boyfriend who 'alled be'a$se have LLLLL

Answers: dial tone, answering, busy signal, cell phone, ringer, call back, dial, cordless, pay phone, call display