Oracle Auto Service Request (ASR)

For ASR version 3.3 and later

Quick-Installation Guide

About ASR
Auto Service Request (ASR) is a secure$ scala4le$ custo3er-installa4le so8t7are 8eature o8 7arrant9 and Oracle Support Services t.at provides auto-case 5eneration 7.en speci8ic .ard7are 8aults occur ASR is desi5ned to ena4le 8aster pro4le3 resolution 49 eli3inatin5 t.e need to initiate contact 7it. Oracle Support Services 8or .ard7are 8ailures$ reducin5 4ot. t.e nu34er o8 p.one calls needed and overall p.one ti3e required ASR also si3pli8ies support operations 49 utili:in5 electronic dia5nostic data Easil9 installed and deplo9ed$ ASR is co3pletel9 controlled 49 9ou$ t.e custo3er$ to ensure securit9

.onfiguration Requirements
Operating Systems (required for the ASR Manager)

Oracle Enterprise Linux (OEL) 5 ! and later - or Solaris "#$ %pdate & ("#u&) and later

Java Version: at least 'RE(')* " & #+#, Net or! "onne"tion: -onnect to t.e Internet via /001S Other Soft are

Need he#p8 I8 9ou need assistance installin5 or con8i5urin5 ASR$ t.en click t.e ?-ontact %s@ link on My Ora"#e Support to open a Service Request

Services 0ools 2undle (S02) 3ust 4e installed on all So#aris ASR assets$ includin5 t.e ASR 6ana5er Service 0a5s 3ust 4e installed on t.e O$% ASR 6ana5er )o7nload t.e latest ASR and OAS6 packa5es (see doc &&'()*+,& in 8ro3 69 Oracle Support)

-rerequisites
Ora"#e -remier Support .ontra"t /nformation

6efore 7ou Start

Gor ASR Assets and ASR 6ana5er S9ste3s
/nsta## Servi"e 1ags 2 O$%
" Service 0a5s " " 5 is required onl9 on an OEL ASR 6ana5er t.at is also desi5nated as an ASR Asset ; )o7nload and un:ip t.e latest Sun Service 0a5s :ip 8ile <ou can do7nload Sun Service 0a5s " " 5 8ro3 .ere= https:33updates,ora"#e,"om3do n#oad3&45(5''),htm# ! Run t.e 8ollo7in5 co33ands to install t.e service ta5s= rpm -i sun-servicetag-1.1.5-1.i386.rpm rpm -i sun-hardware-reg-1.0.0-1.i386.rpm Note: 'RE(')* & is required 8or Oracle Auto3ated Service 6ana5er (OAS6) <ou can do7nload t.e latest version 8ro3 t.e Java S$ 9o n#oads page,

6ake sure 9ou .ave access to 69 Oracle Support and t.at 9our contact in8or3ation is correct and current I8 9ou 7ill 4e approvin5 assets 8or ASR$ 9ou 7ill need to 4e t.e -usto3er %ser Ad3inistrator (-%A) 8or t.e -SI(s) associated 7it. 9our assets 6ake sure 9our 69 Oracle Support account is associated 7it. a -usto3er Support Identi8ier (-SI) nu34er All o8 9our assets must .ave a -ontact assi5ned to 9our ASR .ard7are 6ake sure t.e contact is correct and current Identi89 and desi5nate a s9ste3 to serve as ASR 6ana5er Identi89 and veri89 ASR assets Identi89 tele3etr9 sources 6ake sure 9our .ard7are quali8ies 8or ASR (see Sun 1roducts Quali8ied 8or ASR) 6ake sure 9our .ard7are is associated 7it. a -SI nu34er in 69 Oracle Support

/nsta## Servi"e 1oo#s 6und#e (S16) 2 So#aris

I8 9our s9ste3 is usin5 onl9 a service processor4ased tele3etr9 source (ILO6$ or FS-G on 6Series)$ S02 does not need to 4e installed I8 t.is is 9our con8i5uration$ t.en 9ou can skip t.e S02 install " )o7nload S02 (see doc &&(+))),& in 69 Oracle Support) ; %ntar t.e S02 4undle and run t.e installation script (install_stb.sh) S02 version & # and .i5.er de8aults to installin5 all tools >.en pro3pted= ?Would you like to (I)nstall, (X)tract component selections, or (E)xit$@ press A$nterB ! -on8ir3 t.at SCEE1 is installed correctl9 Run=

0ard are /nformation

Resour"es

sneep -a

Oracle ASR 1roduct 1a5e 69 Oracle Support Sun 1roducts Quali8ied 8or ASR Oracle ASR )ocu3entation

, Deri89 t.at Service 0a5s is reportin5 9our s9ste3 attri4utes correctl9 Run=

stclient -E

5 I8E stclient -E does not s.o7 t.e serial nu34er$ re5ister 3anuall9 Run=

sneep -s <serial number>

-op9ri5.t H ;#""$ Oracle and(or its a88iliates All ri5.ts reserved

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Oracle Auto Service Request (ASR)

For ASR version 3.3 and later

Quick-Installation Guide

-art & 2 /nsta## ASR Manager for So#aris and O$%

Select a qua#ified Sun server runnin5 Solaris or Oracle Enterprise Linux to .ouse t.e ASR 6ana5er

/nsta## OASM -a"!age

Oracle Auto3ated Service 6ana5er (OAS6) is only installed on t.e ASR 6ana5er s9ste3 <ou 3ust lo5in as root to install t.e ASR co3ponents " Gro3 t.e director9 7.ere 9ou un:ipped t.e OAS6 packa5e$ install t.e OAS6 packa5e=

/nsta## ASR -a"!age

" As root$ install t.e ASR packa5e=

Register and Verify ASR Manager

" As root on t.e ASR 6ana5er s9ste3$ run asr register ; I8 9ou are usin5 a prox9 server to access t.e internet$ t.en enter t.e prox9 server in8or3ation I8 9ou are not usin5 a prox9 server$ t.en enter a .9p.en ( : ) ! >.en pro3pted$ enter 9our 69 Oracle Support userna3e and pass7ord ASR 7ill validate t.e lo5in Once validated$ t.e re5istration is co3plete Cote= -ass ords are not stored, , -.eck t.e re5istration status Run asr show_reg_status 5 0est t.e connection to ensure t.at ASR can send in8or3ation to t.e transport server Run asr test_connection

For Solaris: pkgadd -d S !"swasr.version_num.pkg For OEL: rpm -i S !"swasr.version_num.rpm

For Solaris: pkgadd -d S !"sasm.version_num.pkg For OEL: rpm -i S !"sasm.version_num.rpm

; As t.e installation pro5resses$ 9ou are pro3pted to 3ake several selections %se t.e list 4elo7 to deter3ine .o7 to respond to t.e installation pro3pts=

; As t.e installation pro5resses$ 9ou are pro3pted to 3ake several selections %se t.e list 4elo7 to deter3ine .o7 to respond to t.e installation pro3pts=

>.en pro3pted= select all packages to process$ press AReturnB to select all packa5es >.en pro3pted= install conflicting files$ enter 7, >.en pro3pted= scripts ill be executed ith super!user permission during the process of installing this package$ enter 7

>.en pro3pted= install all packages$ press AReturnB >.en pro3pted= ? install conflicting files$ enter 7 >.en pro3pted= scripts ill be executed ith super!user permission during the process of installing this package$ enter 7

! Add t.e asr co33and to t.e 1A0/ (update to t.e rootIs pro8ile$ cs.rc$ ks.rc or 4as.rc as needed)= #$%&'(#$%&)*opt*S !"swasr*+in*asr e,port #$%&

Note: An ASR 6ana5er can 4e activated as an ASR Asset$ i8 it is quali8ied 8or ASR and entitled to service In t.is case$ 9ou 3ust select 9our ASR 6ana5er 8ro3 t.e list o8 quali8ied .ard7are (see .ttp=((777 oracle co3(asr) Once 9ou install and re5ister t.e ASR 6ana5er as descri4ed .ere$ 5o to 1a5e ! to co3plete t.e instructions 8or installin5 ASR Assets

Need he#p8 I8 9ou need assistance installin5 or con8i5urin5 ASR$ t.en click t.e ?-ontact %s@ link on My Ora"#e Support to open a Service Request

Learn More About ASR For complete details, please see the Oracle ASR product page

-op9ri5.t H ;#""$ Oracle and(or its a88iliates All ri5.ts reserved

-age 4

Oracle Auto Service Request (ASR)

For ASR version 3.3 and later

Quick-Installation Guide

-art 4 2 /nsta## ASR and .onfigure ASR Assets

Select qua#ified ASR Assets runnin5 Solaris or Oracle Enterprise Linux

/nsta## ASR Asset 6und#e

I8 9ou are con8i5urin5 an M:series system; <=45>; or <=45($ skip t.is step and 5o to ?Ena4le 6-Series FS-G 0ele3etr9 @ " -op9 t.e ASRAsset6und#e,tar to eac. asset requirin5 Sun6- and(or Sol "# G6A 8ault tele3etr9 ; As root on t.e ASR 6ana5er s9ste3$ 5o to t.e 3opt3S?NBs asr director9 and 3ake sure a cop9 o8 t.e ASRAsset6und#e,<version_num>,tar 8ile is availa4le on eac. ASR asset s9ste3 ! As root on t.e ASR Asset s9ste3$ un:ip and untar t.e 8ile

Set ?p 1e#emetry Sour"es for ASR

0.e ASR 6ana5er can receive tele3etr9 8ro3 3ultiple sources (Sun6-$ ILO6$ G6A$ FS-G) -.eck t.e list o8 quali8ied .ard7are (see Sun 1roducts Quali8ied 8or ASR) to veri89 t.e 8ault tele3etr9 source needed 8or eac. asset identi8ied 0.ese sources 7ill need to 4e con8i5ured to provide 3axi3u3 8ault covera5e 8or 9our asset

Gor an9 Solaris "" asset activation$ please see t.e ASR /nsta##ation and Operations Cuide
$nab#e @MA3SunM. 1e#emetry
0.is step does not appl9 to M:series; <=45>; or <=45( s9ste3s " As root$ launc. t.e ASR Asset 6enu= *opt*S !"swasr*asrasset+undle*asrassetmenu.sh ; Gro3 t.e Asset 6enu$ select + to ena4le Solaris "# SC61 trap destination (3ana5e3ent .ost) (I8 t.e asset requires Sun6- 8or ASR$ select 4 to ena4le Sun6- tele3etr9 )

$nab#e /ntegrated %ights Out Manager (/%OM) 1e#emetry (.%/)

" Initiate an ssh connection to t.e I1 address o8 t.e ILO6 net7ork inter8ace and lo5in as root ; ILO6 .as up to "5 ?rules@ availa4le One o8 t.ese rules 7ill 4e set 8or use 7it. ASR Select an availa4le a rule$ " O "5 -on8ir3 t.e rule is availa4le (disa4led) 7it.= Gor rack3ount servers and quali8ied 4lades= show *S#*alertmgmt*rules*,

Gor t.e pro3pt ?1lease enter /ostna3e or I1 Address o8 OAS6 ASR plu5in$@ enter t.e .ostna3e or I1 8or t.e insta##ed ASR Manager system Gor t.e pro3pt ?"lease enter #$%" port of #&#% &#' plugin (( to (uit) )*+,-$@ press AReturnB or enter anot.er port i8 9ou .ave c.an5ed 9our port settin5s 8or ASR Gor t.e pro3pt ?.o you ant to set trap! destination )y,n, (-$@ enter 7 and press AReturnB

A"tivate ASR Assets

Active ASR Assets a8ter t.e appropriate tele3etr9 sources .ave 4een set up 0.e asr activate_asset co33and 3ust 4e run 8ro3 t.e ASR 6ana5er s9ste3

! Repeat 8or each ASR asset

A## Systems (eA"ept Sun 6#ades)

Gor all s9ste3s (except 8or Sun 2lades) usin5 Solaris "# G6A$ Sun6-$ or FS-G as 8ault tele3etr9 source$ activate 7it.= asr activate_asset -i <IP address> or asr activate_asset -h <hostname>

Gor t.e Sun 2lade &### -.assis= show *.//*alertmgmt*rules*,

! Once 9ou .ave an availa4le rule$ con8i5ure t.e 8ollo7in5= set destination'<IP address o" #$% manager> set destination_port'16 set t0pe'snmptrap set level'minor

$nab#e M:Series <S.@ 1e#emetry

" Initiate an ssh connection to t.e I1 address o8 t.e FS-G net7ork inter8ace and lo5in to t.e FS-G console 6ake sure 9ou .ave p#atadm privile5es (showuser -p <login name>) Run showuser -p to list users 7it. t.is privile5e ; )isa4le t.e SC61 a5ent Run setsnmp disa+le ! Add t.e ASR Manager s9ste3 as t.e trap destination Run setsnmp addtraphost -t v- -s pu+lic -p 16xxx.xxx.xxx.xxx -s J co33unit9 strin5 (de8ault value is pub#i") -p J SC61 listener port (de8ault value is &=4) xxx.xxx.xxx.xxx J ASR Manager I1 address , -on8ir3 t.e FS-G .ostna3e is set as 9ou 7ould like Run showhostname -a 5 Ena4le t.e SC61 a5ent Run setsnmp ena+le & Ena4le SC61 v"v; Run setsnmp ena+lev1v-c pu+lic K Deri89 Service 0a5s are ena4led Run showservicetag L Deri89 SC61 settin5s to ensure t.e trap destination is set and SC61 is ena4led Run showsnmp M Repeat 8or all 6-Series ASR assets

@or A## 6#ades

" Gor t.e Sun 2lade &### c.assis (-66)$ activate 7it.= asr activate_asset -i <Chassis_ILOM_IP> ; Gor eac. 2lade 7it.in t.e c.assis usin5 Solaris "# G6A as 8ault source$ activate 7it.= asr activate_+lade -i <Blade-N M!ort-IP> -c <Chassis_ILOM_IP> ! Gor x&xK# 2lades$ activate 7it.= asr activate_+lade -i <blade-ILOM-i!> -c <Chassis_CMM_i!>

set snmp_version'-c set communit0_or_username'pu+lic show *S#*alertmgmt*rules*, to con8ir3 t.ese para3eters

, -on8ir3 t.at SC61 services are ena4led= Run show *S#*services*snmp and veri89 t.at t.e ?port@ is &=& and t.at ?v;c@ is enab#ed, 5 Repeat 8or each ASR asset usin5 ILO6

.omp#ete A"tivation in My Ora"#e Support

Gor all assets$ lo5in to 69 Oracle Support to co3plete activation (See N1endin5 ASR ActivationsN and NAssetsN via NSettin5sN ) Onl9 a -usto3er %ser Ad3inistrator (-%A) 8or t.e assetIs -SI can approve an ASR activation -op9ri5.t H ;#""$ Oracle and(or its a88iliates All ri5.ts reserved

Learn More About ASR For complete details, please see the Oracle ASR product page

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