Sunteți pe pagina 1din 14

Effective Feedback

WHAT?

Feedback: Sharing observations with intention to help person to improve. Feedback is a complex process. Feedback vs. critics

Why

is important?

For you? For your team? For organisation?

WHERE AND WHEN?

The best feedback is spontaneous, personal, immediate Informally, In a team, as a way to get to know each other and building team effectiveness;

HOW TO RECEIVE FEEDBACK?


Look at feedback as an improvement point. Accept the feedback as a gift and an opportunity to learn about yourself Manage your emotions during feedback. Ask for suggestions of improvement Shut up and listen Doesnt exist who is right or wrong. Only exist people with different insights of same facts.

HOW TO GIVE FEEDBACK?


Get your emotions under control. Focus on the persons behaviour and your own feelings, instead of the persons personality. Feedback must encourage the positive aspects and guide on how to deal with the negative ones. Be specific Do not make interpretations. Use word I

FEEDBACK TECHNIQUES
HOW TO GIVE FEEDBACK?

Feedback Techniques: BIO Model for Immediate High Impact Feedback MacFeedback

FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
1 2 3 4 5

Set The Scene

Invite Self Assessment

Give Your Feedback

Invite Reactions

Closure and Next Steps

FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3

Give Your Feedback

Model for Immediate Feedback: Give specific - B ehaviour feedback on the - I mpact behaviour you saw: I saw, You - O utcome
said, I noticed, You didnt do, etc. I thought that/I felt that

- Use other Feedback Models (BIO, Sandwich)

FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3

Give Your Feedback

Model for Immediate Feedback: Describe the impact - B ehaviour it had on your - I mpact personally: I felt frustrated - O utcome
because, I was happy because

- Use other Feedback Models (BIO, Sandwich)

FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3

Give Your Feedback

Model for Immediate Feedback: Discuss what you - B ehaviour want to change and - I mpact when: I would appreciate if - O utcome
you could, You should do more.

- Use other Feedback Models (BIO, Sandwich)

FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3

Give Your Feedback

Model for Immediate Feedback: - B ehaviour - I mpact - O utcome

- Use other Feedback Models (BIO, Sandwich)

FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3

MacFeedback:
Give Your Feedback

- Use other Feedback Models (BIO, Sandwich)

KEY LEARNING POINTS:


Feedback Techniques: BIO, Sandwich Important Factors of Effective Feedback

S-ar putea să vă placă și