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WHAT?
Feedback: Sharing observations with intention to help person to improve. Feedback is a complex process. Feedback vs. critics
Why
is important?
The best feedback is spontaneous, personal, immediate Informally, In a team, as a way to get to know each other and building team effectiveness;
FEEDBACK TECHNIQUES
HOW TO GIVE FEEDBACK?
Feedback Techniques: BIO Model for Immediate High Impact Feedback MacFeedback
FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
1 2 3 4 5
Invite Reactions
FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3
Model for Immediate Feedback: Give specific - B ehaviour feedback on the - I mpact behaviour you saw: I saw, You - O utcome
said, I noticed, You didnt do, etc. I thought that/I felt that
FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3
Model for Immediate Feedback: Describe the impact - B ehaviour it had on your - I mpact personally: I felt frustrated - O utcome
because, I was happy because
FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3
Model for Immediate Feedback: Discuss what you - B ehaviour want to change and - I mpact when: I would appreciate if - O utcome
you could, You should do more.
FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3
FEEDBACK TECHNIQUES
5 Steps Model of Effective Feedback:
3
MacFeedback:
Give Your Feedback