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Marie Curie
DOMINICS WIRED FOR SOUND
Actor Dominic West is the star of our radio and online ads
PAGES 10-11
care, personal care, emotional support and practical information with just one referral through a single point of contact. The type of support given will depend on what works best for the patient and their family. With this new service, we could potentially double the number of people we currently support each year in Fife. This means caring for around 280 patients and their families to prevent crisis hospital admissions, and help those who are in hospital to be discharged home quickly.
News
YOU CAN DO THIS MONTH 5 THINGS
1. COLLECT FOR THE GREAT DAFFODIL APPEAL If you havent signed up yet, theres still time to get involved in the Great Daffodil Appeal. Grab your hat, collecting tin and daffs, and get out to meet the public. Youll have a fantastic time and youll raise enough to fund a couple of hours nursing. To take part in the biggest fundraising drive of the year, call 0845 601 3107 (and see page 9). To get some great advice on making your collection even more effective, watch our video at mariecurie.org.uk/toptips . And if youre watching ITV or Channel 4 over the next few weeks, youll very probably spot our Great Daffodil Appeal TV ads (see page 10-11). 2. FIND OUT ABOUT PAIN CONTROL Our new video looks at the challenges of controlling pain in community settings, and the importance of getting it right. Its not just for healthcare professionals. If youre a fundraiser or work elsewhere in Marie Curie, youll get an insight into one of the biggest barriers to enabling more people to die at home and the real difference that our nurses can make. You can listen to the people on the front line at tinyurl.com/paincontrollm 3. CHECK OUT OUR TRAINING WEBSITE Our training website has been revamped. Visit learnanddevelop.mariecurie.org.uk . Browse the courses available, and make sure your professional development is up to date. Its a fantastic resource for all Marie Curie staff see page 13 for details of the new site. You can also nd out more about our practice educators, and our plans for developing clinical training and assessment, on page 12. 4. SAVE 2.99 ON YOUR YELLOW BOOK The National Gardens Schemes Yellow Book 2014 of gardens in England and Wales open for charity, is out now and Marie Curie People readers can save 2.99 on the cover price. The NGS is our biggest single annual donor, so if youre a gardening enthusiast, you can help Marie Curie and other nursing and gardening charities by visiting some of the nations most beautiful gardens. See page 13 for more details and our special discount code. 5. FIND OUT HOW WE'RE FIGHTING FLOODS Houses are abandoned, communities cut off, and residents evacuated. But how is our nursing service coping in ood-hit southern England? Remarkably well, it turns out, thanks to the heroic efforts of our front-line nursing staff and their local managers. Read page 3 to nd out how were pulling out all the stops to make sure our service gets through.
fund work
M ajor areas of research: patient
and carer experience; rehabilitation and symptom control; venous thromboembolism in palliative care
number of publications lined up from ongoing research projects. We are obviously pleased with the result, and to be able to continue our work. The Marie Curie Palliative Care Research Centre, Cardiff, is the only UK palliative care research centre that is based within a clinical trials unit. As well as developing its own research portfolio, the centre supports and advises researchers from around Wales and the rest of the UK in study development.
POSITIVE REVIEW: Dr Antony Byrne and Dr Annmarie Nelson
Our programme helps them set their expectations so that they know more about what they are dealing with when they are caring for someone in the last period of their lives. We cant make it easy, but we can make it less hard.
MARK WOTHERSPOON
People
Marie Curie
Marie Curie People is the charitys official newspaper for staff and volunteers. It is published monthly.
Editor: Nick Moulton Writers: Rebecca Evans, Cath Drake, May-Fern Lee Designers: Artful Dog Publishing and Marie Curie Creative Services Repro by: Selsey Press
Printed by: Mortons Managed & distributed by: CDL Circulation: 6,500
Weather
7th
Flood Advice
TREES
There have been a couple of shifts where we have not been able to get to patients, either due to ooding or trees blocking roads, but all families have been closely communicated with." We have had problems in Somerset," said Karen, but there is a local end of life care coordination centre that we work with very closely to ensure the most vulnerable patients receive care or an alternative is identied.
Marie Curie is advising nursing colleagues in ood-affected areas to liaise closely with their manager and the District Nurse to understand the local challenges, allow plenty of time for their journeys, make sure they have standard emergency kit in their car (blanket, drink, etc) and most importantly to be sensible.
CUT OFF
Delivering care on the island of Portland has also been a challenge - with access cut off a few times. Thankfully we have staff who live on Portland, so when this has happened they have delivered the care required to patients there. Dorset police did offer to transport our staff through ooded roads if necessary, but we have not had to take them up on their offer. Marie Curie also invoked its business continuity plan in parts of its Eastern region, but, despite some local ooding, patient care was unaffected. Assistant Director of Patient Services Dawn TameBattell said: As a charity, we have business continuity plans in place so that if we face difculties, our business can continue as usual and we can still deliver care to patients. In the Marie Curie Nursing Service, it is not unusual for us to have to invoke business continuity plans in winter normally for snow especially in Scotland and the north of England. This year, were dealing with oods and storms, mainly in the south. As usual, our nursing teams are doing a fantastic job in difcult conditions. And well carry on doing so for as long as we have to. This involves very hard work by front-line nursing staff, who are making extra efforts to get to their patients, and by their managers, who have a really challenging role co-ordinating the service to deal with an ever-changing local situation. I want to pay tribute to everybodys professionalism thank you all.
News
New quality review meetings will look at clinical incidents
Marie Curies Clinical Governance Board is piloting the introduction of quality review meetings. Each review group will include senior members of staff and peers, and will look at a single serious incident in detail. The rst held in December was chaired by Medical Director Dr Bill Noble and looked at a patient fall at a Marie Curie Hospice. Assistant Director of Quality Assurance Ruth Liley said: When a serious incident has occurred, we need to be absolutely sure that we have learned as much as possible from the incident and how it was managed. By using each review to build upon the learning of others, we will be able to maximise the improvements to patient care. All learning from the quality reviews will be shared with clinical teams across Marie Curie so that, where necessary, improvements to patient care can be made. Dr Noble said: We have set up these reviews to help us all reect on what has happened, identify areas of good practice and areas for improvement, to help us understand how we could do things better in the future. They are about reecting on common problems throughout the organisation, and how we might develop learning and avoid similar incidents in the future. We are particularly looking at patient falls, acquired pressure ulcers, serious medication errors and outbreaks of infections. Quality review groups already operate successfully in the NHS, and they have been a very useful way of helping improve practice. A review of the pilot is planned and the results are set be submitted to the Clinical Governance Board in July. Initially the meetings were called incident panels, but, following discussion at a recent clinical governance workshop, it was concluded that quality review meetings better reected the purpose of the reviews.
OPEN CONVERSATION: The discussion among MSPs and palliative care professionals focused on a new framework for action
Today was about the sector coming together to agree how Scotland can continue to lead in palliative and end of life care.
how we meet the challenges of end of life care. A clear framework for action is required to provide focus for this, to ensure that we deliver good end of life care for everyone in Scotland. More than 80 guests at the event heard from 10 panellists, who includedKenny Steele, Chair of Scottish Partnership for Palliative Care (chair of the event); Aileen McLeod MSP (host of the event); Rhoda Grant MSP; Jim Hume MSP; Nanette Milne MSP and Dr Juliet Spiller, Consultant in Palliative Medicine, Marie Curie. FOR MORE INFORMATION For information on the Scottish Partnership for Palliative Care and the Living and Dying Well strategy, visit palliativecarescotland.org.uk
RAISING AWARENESS
Our TV adverts are particularly good at raising awareness of our work. But our secret weapon is all of us who work for Marie Curie. By being out on the streets and in shopping centres, particularly if we wear the hat, we can explain what we do when people ask as well as raise general awareness. People often think we are only here for people with cancer,so being able to explain face to face, if the chance arises, that we care for people with any
terminal illness is an opportunity not to miss. I am so pleased to hear that many more of you working in caring services are helping with collections this year. I know this can be hard because of shift patterns so it is very much appreciated. When I was in Wales last month, I met a really committed collector from our Pontypool centre, who rightly felt we should encourage all staff to help if they can. Of course, this is the busiest time of year for our community fundraisers and fundraising groups. They are ready for the collections and all keeping their ngers crossed for some dry bright weather. Lets hope we have wonderful spring weather in March. Dr Jane Collins Chief Executive FOR MORE INFORMATION Get in touch with Jane at jane.collins@mariecurie.org.uk
March is the most important month for us all. The Great Daffodil Appeal allows us to explain what we do.
News
NEWS IN BRIEF
VETERANS PLAY Marie Curie and Prostate Cancer UK benetted from a charity football match organised by Penarth Wanderers Vets. The team took on Aston Villa Old Stars at Jenner Park, raising 2,500, which was shared between the two charities. NEWSPAPER MEMORIES A book telling the story of the Mourne Observer newspaper in the years 1976-2011 will benet Marie Curie and St Johns Church, Newcastle. Former Editor Terence Bowmans Read All About It! tells of his experiences of working his way up from junior reporter, and looks at changes in the local newspaper over the years. COFFEE MORNING The South Leicestershire Marie Curie Fundraising Group held a coffee morning to raise money for the charity. The event took place at St Pius X Church Hall, Narborough. It included a cake stall, raffle and games. The group raised 9,500 in 2013. RACE NIGHT Marie Curie benetted from a race night, held at the Black Dog pub in Sankey, Warrington. The event was organised by the Marie Curie Warrington West Fundraising Group. FUNDRAISING DOUBLE Marie Curie beneted from two events held at the Spencer Club, Coventry. Supporters held a quiz night and a table top sale to raise funds. 25,000 DIFFERENCE Marie Curie and six other charities shared 175,000 from Making A Difference Locally a charity set up by retailer Nisa. MADL board member John Sharpe said: The 175,000 will provide a signicant boost to these charities and help them to continue their brilliant services. DOGGED SUPPORT Dingle dog Ale from Emmerdale has been doing his bit for the Great Daffodil Appeal. Ale got all daffed up to show his support for Marie Curie and photographer Victoria Kortekaas was on hand to record the moment. More Emmerdale support on pages 14 and 16.
IMAGES: POWERLEAGUE
FUNDRAISING GOAL: Marie Curies new ve-aside football tournament is expected to raise 40,000
Aspects of palliative care practice, such as emotional experience, may be either taken for granted or not fully recognised.
DR CATHERINE SAMPSON
RECOGNISING EMOTIONS
Lead author Dr Catherine Sampson (pictured left) said: This study found that the impact of palliative care may not be fully evident to health professionals or providers, and that aspects of palliative care practice, such as emotional experience, may be either taken for
News
800,000
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VALUABLE YEAR
Director of Nursing Dee Sissons is a former Leadership Florence Nightingale Scholar. She said: The Florence Nightingale Foundation has a reputation for working with leading organisations to help nurses develop their knowledge and practice, and extend their skills and experience. I used my scholarship to look at how to enact changes in clinical practice. It involved taking a course at Harvard Business School in Paris, and at Craneld University. It was a valuable year. I would recommend the programme and can also advise colleagues who are considering applying. FOR MORE INFORMATION Travel Scholarship applications are now open and will close at the end of July. Leadership Scholarships applications opened at the beginning of March. For more details about travel scholarships, visit orence-nightingale-foundation.org.uk . To contact Dee, email dee.sissons@mariecurie.org.uk
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Applications tested
752
IT SUPPORT: Janette Hellyer and her teams work is near complete
Desktops purchased
of 960 old PCs with 752 new desktops and 225 laptops. Once the installations are complete, the team will reconcile software. Around 300 more licences need to be purchased. The team will also look at the usage of some of the more expensive software. Microsoft Project and Microsoft Visio are popular but expensive programs. We know that some people use them once every three months. There may be more efcient options, Janette said.
225 1,800
Laptops purchased
PCs upgraded
FOR MORE INFORMATION If you havent completed the IT user survey, please give us your feedback at surveymonkey.com/s/FDM3ZFT
News
The group is an exceptionally good t for our charity. We know from our research that many of our supporters are gardening enthusiasts.
MEAGHAN ANNEAR
fundraising products that are gardening focused or that will adapt well to a gardening businesses. Apart from the obvious Great Daffodil Appeal, we have the Blooming Great Tea Party and Mini Pots of Care promotions. We will also be developing a seasonal calendar of events for staff. We anticipate that they will enjoy taking part in local fundraising events, and we hope to run some cause-related marketing promotions involving their products.
We want to make maximum use of our strong regional presence and our local fundraising groups. The partnership which will run for two years starts with the Great Daffodil Appeal 2014. Marie Curie collecting tins are already on till points at garden centres across England and Wales. FOR MORE INFORMATIOn If you have any ideas for the partnership, please contact Meaghan Annear on 020 7091 4147.
PeopLe programme
Trustees have already endorsed the People Programme, which is working to develop the ways staff and volunteers can become more involved as we move through our Strategic Plan. The programme will provide support and opportunities to feed back as we go through this period of change.
She knew the cost of [staying up late with her daughters] was pain. But she also knew that we were there and we were condent to give medication.
Margaret HitcHcocK
GPs, speaks of the need to ensure that the workforce that delivers end of life care has a compassionate and proactive attitude. FOR MORE INFORMATIOn To view the lm online, visit http://tinyurl.com/paincontrollm
OUr amBition
Our ambition is to be able to care for and /or support potentially, the 400,000 people a year (plus their families) who have a terminal illness. This is a signicant increase from the 39,000 people we currently help. Our objectives are to meet needs through the expansion of services and to drive improvement in care and support. In terms of direct care, this will mean increasing the number of people we care for from 39.000 to 50,000.
News
Marie Curie Cancer Care is preparing to recruit Healthcare Assistants to its new UK-wide Flexi Bank, which will help maintain a reliable service
staff on all types of contracts to provide a reliable service. We anticipate that the core of our nursing will be provided by nurses with contracted hours, backed up rst by As and When contracted staff and then by the Flexi Bank.
It is important that our services are seen as reliable. We must consistently be able to provide a nurse when one is requested.
CAROLINE HAMBLETT
in the Marie Curie Nursing Service in which it is critical the charity is able to cover a shift and no Marie Curie Nurses are available. The use of agency staff across the Marie Curie Nursing Service, along with the existing agency agreements within hospices, will continue to be reserved only for emergencies such as when a nurse has been booked for a patient and falls sick at the last moment, and no other nurse is available. Director of Services Caroline Hamblett said: This is part of our strategy for
ON CALL: When Marie Curie is asked to provide a nurse, the charity must always be able to deliver
building a really efcient and effective nursing workforce. Both our new strategy and the changes that are taking place in the NHS mean that we must respond more effectively to demand for our services. We have a reputation for providing outstanding care but it is equally important that our services are seen as reliable. In particular, we must consistently be able to provide a nurse when one is requested. The new Flexi Bank, and the occasional use of agency staff, will help us to do this.
FOR MORE INFORMATION If you are interested in being involved in the sustainability project or have a suggestion for how Marie Curie could improve its sustainability, email Edward.Heathcock@mariecurie.org.uk or Chandni.Mistry@mariecurie.org.uk . hibernation or shutdown; encouraging people to turn out the lights when they are last to leave a room; using lowergrade paper in photocopiers and printers; and making recycling easier. Chandni and Edward are working with Head of Estates Paul Cross. They aim to run workshops and seminars and produce a report so that a sustainability culture can be created.
Fundraising
Were getting great support from Marie Curie staff from all areas of the charity. And there is still time for you to sign up, if you havent done so yet.
CARINA STIRLING
2 3
4 5 1
ARLENE SAYS: Stand outside shops with a high footfall. Or if youre in a supermarket, stand next to the trollies where people have to use a pound coin. Smile, make eye contact and always say thank you. If you have friends who would like to help, contact your community fundraiser and theyll be able to book you a slot at the same time. Dress for the weather wrap up warm and have fun. If someone asks you a question you cant answer about Marie Curie, refer them to the website. Youll also receive a collection guide in the post.
2 3 4 5
KENNY SAYS: If youre designated a space, its best not to stand in a doorway but just off the doorway a little bit, so youre prominent. People will walk past you. But dont be disheartened keep smiling. Encourage supporters to put their money in the tin or the bucket. People who wear hats tend to collect more money. Remember why youre doing it. Every 20 you raise is an hour of nursing care so its very valuable.
Feature
SCREEN STAR: A new version of Marie Curies highly successful TV advert, starring Alison Steadman, has been produced
The daffodil is a visual expression of support, but what is critical is that we generate extra funds.
JACQ ELLIS-JONES
use their phones at the same time; we want to make the Great Daffodil Appeal unavoidable, Jacq said. Marie Curie is also introducing textto-donate campaign posters in London and Northern Ireland. As street collections get under way, advertising messages switch from donate an hour to recruit collectors to help our nurses care for people with terminal illnesses. Donate and wear a daffodil this March. We have really emphasised donations this year. The daffodil is a visual expression of support, but what is critical is that the Great Daffodil Appeal generates extra funds, Jacq said.
CELEBRITY SUPPORT: Actors Alison Steadman and Dominic West are part of the 2014 advertising campaign
DLKW Lowe Marie Curie Cancer Cure GDA Lapel 1800x1200mm @ 25% 1700x1100mm
File Name: 76029DL1c1002_GDA appeal_6sheet Prev File: 73616DL2e1712_GDA Lapel_6$ Fonts: Europa Gro Nr 2 SH
This years Great Daffodil Appeal is being backed up by a major TV, radio, online and poster advertising campaign featuring household-name actors telling patients true stories. Marie Curies 2011 TV ad featuring actress Alison Steadman talking about the care received by her mother will be returning to the nations screens, in a re-edited version, so that the story is told in the third person. GDA Communications Manager Jacq Ellis-Jones said: Real Life Stories is the campaign for this years Great Daffodil Appeal. Alisons personal story and a number of our patients and carers stories read by Dominic West (Jimmy McNulty in The Wire) will be told across TV, radio and digital from 24 February till the end of March. The two digital ads show Dominic West reading the story in the style of an audiobook and will be shown through Marie Curies own channels and across other online channels. Consumers can
click to see the advert and go through to the Marie Curie site where they can see more stories and, ultimately, donate to the appeal. Our budget is similar to last years but we have a more multi-layered approach, using a wider range of channels. We are dialling up the fundraising message and giving supporters more ways to donate, Jacq said. With more people using their mobile devices, we will be sending promotional text messages to people who are close to some of our key city collections. These messages will support our collectors who are on the street and they will be accompanied by a text-to-donate request and a link to the Dominic West stories. In addition to this, we will be promoting Twitter and Facebook messages to mobile devices specically when the TV ad airs during high-prole spots. We know that consumers watch TV and
Feature
Training
care. We use these skills every day as a nurse or HCA. Amanda is responsible for all training for Marie Curie clinical staff and allied health professionals in the Marie Curie Nursing Service and Marie Curie Hospices, right across the UK. Many of the skills needed by clinical staff are mandatory for example, moving and handling; medicines management; safeguarding of adults and children. The charity has to report to the Care Quality Commission (CQC) and other regulatory bodies that its staff have been assessed to make sure they are up to scratch in these areas. Other skills, such as working with syringe drivers, are specic to Marie Curies role in palliative care, and the charity has its own training and assessments.
We need to ensure that staff are up to date in the skills they need for their jobs... but we need to do this in the most effective way we can.
SKILLS FOR LIFE: Regular training and assessment are vital for clinical staff
Clare is one of Marie Curies 18 practice educators. Based in the People in Organisational Development (POD) team, they are each responsible for a nursing region or hospice. We train in all kinds of different venues from 89 Albert Embankment to church halls, she said. Im a Registered Nurse, but in my practice educator role I dont have clinical patient contact. I spend the majority of my time training and assessing skills.
CLINICAL SKILLS
Regular training and assessment are vitally important for all clinical staff, says Marie Curies Clinical Development Manager, Amanda Poppleton. Clinical skills are important because theyre the skills that impact on patient
Partners
Upgrade for learning website
The upgrade to Marie Curies Learn and Develop online website is the rst step in a major redevelopment and expansion project. The previous version of the learning site had been in place since early 2010 and had reached the end of its shelf life; it now has more than 5,000 learners and hosts an ever-growing portfolio of learning solutions. The new site offers an updated look, and the software underneath will offer trainers, managers and learners many useful features. Online Learning Manager Kevin Donaghy said: This is the biggest move forward in the six-year life of the site. Most obviously, the site has undergone a facelift, but we now have a lot more tools and technology at our ngertips to create learning solutions and processes that meet the high expectations of our learners. In the coming months, the new platform will help us to make big changes in how we promote and administrate our training most importantly by making training requirements very clear to all. The Online Learning team is currently making important behindthe-scenes changes that will prepare us to release more front-end additions that will make the overall learning experience better. The plan is to gradually build more into the site during 2014 and probably well into 2015 so that it caters for all mandatory or compliance training and continues to offer a wide variety of continuous professional development material for everyone. We expect that by the end of 2014 the site will be the place people go to if they need to book onto courses or see their training records. We want managers to be able to check their teams training records. Also, the new site will send out automatic reminders to help people keep on top of their training responsibilities. A parallel project involving the Online Learning team, which is also taking place in 2014, aims to link in with the new HR database (ResourceLink) to reduce administration load and streamline our processes and services. We have a very exciting year ahead of us and are condent that this work will help support the charitys key strategic goals. FOR MORE INFORMATION See learnanddevelop.mariecurie.org.uk
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Roadchef CEO Simon Turl (above left) rode his Harley over 400 miles from Bothwell, Scotland, to Taunton Deane, Somerset, stopping at nine Roadchef sites along the way. Each site supported Simon by cycling on stationary bikes and running games for customers. The event raised over 5,000.
News
NEW FANS: Patients (left to right) Cynthia Taylor, Maureen Farrer and Mary Bower with actor Jeff
MY STORY
It was the worst possible time and she held our hands
Natalie Parks Thompson talks about why she is supporting the Great Daffodil Appeal this year
The same year I got engaged, my mum was diagnosed with terminal lung and bone cancer. I ended up bringing my wedding forward so she could see me get married. About a month before the wedding, Lisbeth, a Marie Curie Nurse, came to help Dad and I care for Mum at home. I remember breaking down in the kitchen. I was still trying to work, look after my mum, plan a wedding and do the housework. I was working on overdrive. Everything just collapsed around me. Lisbeth made me a cup of tea and we talked things through. It just took the pressure off. Lisbeth was excellent at listening to Mum and enabled her to feel involved in the wedding. She was too ill to come out with me and pick the dress, but, with Lisbeths help, she was able to ick through wedding magazines and look on the internet and help with choosing the owers. I remember them cutting out pictures of bouquets together. Lisbeth made a huge difference to my mums quality of life. She had time for Mum and made her feel important. She was much more than just a nurse Mum really loved her. It was the worst possible time and she held our hands through it.
ADDED CONTENT: The new media centre includes images, lm and audio clips
FULLY RESPONSIVE
The media centre is also fully responsive to the device being used to read it. Journalists need to get information quickly and conveniently when theyre on the move. The new media centre enables them to do that whether theyre using
Our media centre has now been completely rebuilt. It includes a lot more content. Its much more dynamic and integrated.
LIZ ENSOR
a PC, a smartphone or a tablet its designed around the needs of its users, Liz said. Its also much easier for the Marie Curie press ofce to administer. Rebuilding the media centre was an opportunity to pilot aspects of Marie Curie Cancer Cares Better Connected programme to transform the way the charity engages with its audiences. Technical Lead Mark Everard said: Our existing site doesnt actually enable people to use mobiles and tablets we have a separate mobile site, which means twice as much work. For the new media centre, we introduced a technology called responsive design where the page adapts to the size of the screen meaning that we only need to do things once. We used the Agile project management methodology, which we will be using throughout Better Connected. We learned a lot and we are pleased with the results. FOR MORE INFORMATION Check out the media centre at mariecurie.org.uk/media
Fundraising
NEWS IN BRIEF
EVENTS DONATION A garden centre which organised events for Marie Curie every Thursday in the run-up to Christmas has donated 1,355 to the charity. Sandhill Garden Centre, Preston, ran events including a memory tree, pumpkin carving, fancy dress, ower arranging and carol singing. MUSIC NIGHT A night of live music at the Cornish Ivy, Liskeard, raised nearly 650 for Marie Curie. Jay Clatworthy organised the evening, which featured the Mighty Revz. SPECIALS ON TOUR Two special constables are set to tour England, Scotland and Wales, calling in at every police force en route, raising money for Marie Curie and the Police Dependants Trust. Nikki Green and Kerry OSullivan will make the journey in Nikkis 2001 Mini Sport, accompanied by mascot K9, a stuffed toy police dog, with his own warrant card, which will be stamped at every station they visit. The pair, from Catford, London, will travel rst to Lands End, then to John OGroats. They are sponsored by Yorkshire Tea. VOICE STAR Singer Laverne Scott-Roberts, who appeared on BBC Ones The Voice, is set to appear at a daffodil ball in Hartford, Cheshire. The event, organised by Northwich Fundraising Group, takes place at Hartford Golf Club, Burrows Hill on 22 March. Tickets are 20. For more details, email northwichmariecurie@gmail.com CALENDAR BOOST Marie Curie Cancer Care is benetting from sales of a calendar that tells the story of Havering, produced by 12 local primary schools. The 2014 calendar features stories, drawings and paintings by children across the borough. Each page tells the story of a different area of the town. BUFFALOES BACK US The Scunthorpe province of the Royal Antediluvian Order of Buffaloes (RAOB) donated cheques for 3,000 to Marie Curie and Lindsey Lodge Hospice. The money was presented at the provinces annual Collars Night, when the groups officers were presented with their sashes. It was raised through RAOB fundraising over the past year. MARKS AND SPENCER The Marie Curie Hospice, Cardiff and the Vale, benetted to the tune of 750 from the new Marks & Spencer store in Cardiff Capital Business Park. Staff were asked to nominate a local charity to receive the donation.
48.6 miles
Total distance Andrea ran on the Dopey Challenge
MINNIE ADVENTURE: Andrea Pinnick met Disney characters during her challenge; (below) the medals she collected
NURSE FUNDING: Louise Loughran and Declan Moore from Progressive Building Society and Suzy McIlveen from Marie Curie at the Marie Curie Hospice, Belfast
Shops
Years of service
The following volunteers at Cardonald received long service awards 20 YEARS Annie Murdoch Mary Jack Betty Boyd Annette Linton Irene Munroe 10 YEARS Catherine Beaton (manager) Katherine (Kay) Davidson 5 YEARS Margaret Porteous
A SONG TO CELEBRATE: (Left to right) Volunteers Kay Davidson, Elizabeth Stevens, David McLaughlin, Cathy Watson, Annemarie Gillen and Ellen McMurray; Assistant Shop Manager Kirsty Dale; entertainer Sydney Devine; volunteer Mary Jack and Shop Manager Catherine Beaton
Sudoku solutions
Below are the answers to the Sudoku puzzles on page 19.
3 6 9 8 1 2 4 7 5
Hard Easy
5 7 6 2 8 9 3 4 1
1 5 2 4 3 7 8 6 9 4 1 2 5 3 7 8 6 9
8 4 7 6 9 5 3 1 2 9 8 3 6 4 1 7 2 5
2 1 8 5 4 6 7 9 3 3 4 1 8 5 6 9 7 2
4 7 5 9 8 3 6 2 1 2 5 8 7 9 4 6 1 3
9 3 6 2 7 1 5 8 4 7 6 9 3 1 2 4 5 8
7 8 3 1 2 4 9 5 6 8 2 4 9 7 5 1 3 6
6 2 4 7 5 9 1 3 8 1 3 5 4 6 8 2 9 7
5 9 1 3 6 8 2 4 7 6 9 7 1 2 3 5 8 4
FOR MORE INFORMATION Visit patientrecords.org.uk to nd out more about the campaign
The fact that there is an organisation there in the nal days of a persons life, that at least there is some respite for a family, that the patient is being nursed by very competent people... I just feel they give some solace and some comfort to any family.
AN IN AID OF SUPPORTER
The Lights to Remember supporters show us that we all need to live up to this peoplecentred value of compassion, whatever our role. Their feelings about the nurses care carried through to their views of the organisation as a whole. These supporters have experienced our care. They had the general belief that all Marie Curie people have the same attitude to patients and those close to them as hospice staff do. The organisation has strong values for them: humanity, empathy, generosity, commitment and integrity. Besides caring, nfpSynergy surveys tell us that the public sees Marie Curie as sympathetic, friendly and welcoming. But its the mixture of professionalism and empathy that people like about Marie Curie. Members of the public say they mostly feel happy about the charity, despite the serious nature of our work. This is because we are seen as caring and compassionate, doing a very good job and helping people when they need it most, and its a good cause always highly thought of. Both the charity and our nurses are seen as professional, supportive, trustworthy, determined, helpful and dedicated.
SHARING OPINIONS: Anastasia Douglas, pictured with her dad, shares ideas through the Expert Voices Group
WRITE TO US
Do you have a suggestion for the Food for thought page insight on something about the workplace or relevant to our care services? Perhaps you know of someone who could be our Volunteer of the Month? Write to us at people@mariecurie.org.uk
Inbox
TOP TWEETS
Here is a selection of the top tweets from the past few weeks. Follow us on @mariecurieuk or tweet using #mariecurieuk
Aled Roberts @AledRobertsAM
Inbox
FEEDBACK WANTED FOR RESEARCH SURVEY
Inbox is Marie Curie Peoples forum for your letters and emails. If youve a brilliant idea or a question about our work or if something is bugging you email mariecuriepeople@mariecurie.org.uk
TIME-SAVING PROCESS IS ONE YEAR OLD
Id like all Marie Curie People readers to join me in wishing a very happy rst birthday to a process thats saving time and money across fundraising. Centralised Batching and Thanking (CBAT) the process by which donations received in the regions are processed centrally by the Supporter Relations team is one year old. The rst year saw Supporter Relations take on this activity from the regions and process 17,396 cash diaries, including 68,552 donations equating to 12,943,677. The team took this work on with no additional headcount, delivering this through a more efcient process, greater use of volunteers and a good deal of hard work.Its fair to say there has been plenty of living and learning in the rst year, but were continuing to develop and adaptand this has liberated much-needed resource in the community Fundraising ofces. So many happy returns, CBAT! Rohan Putter Head of Fundraising Business Strategy and Operations
Pleased to be at the launch of the #daffodil appeal by @mariecurieuk earlier @AssemblyWales. Remember support they gave to us as a family.
Lots of @mariecurieuk daffodils in the chamber today following the Wales launch of the daffodil appeal today
UK Garrison @ukgarrison
I would like to remind all Marie Curie People readers of a unique opportunity to directly inuence the palliative and end of life care research agenda. We are still asking healthcare professionals, volunteers, patients, families, carers and those with an interest in end of life care to highlight areas that theyd like to see addressed by our future research. Our survey, run in conjunction with the James Lind Alliance, is open for your responses until 30 April 2014. We want to take full advantage of the vast experience of our staff, volunteers, patients and carers. We are not expecting perfectly formatted research questions. We are asking you to think of questions that you have been unable to answer about the treatment, care and support for people at the end of their lives. Questions can also relate to the care, treatment and support of current or bereaved carers. The response so far has been fantastic. More than 700 people including many Marie Curie staff, volunteers and bereaved carers have sent us suggestions for
research questions and areas where they felt evidence was lacking. There is a wide spread of issues and questions, and researchers in our Cardiff and UCL centres are busy analysing the questionnaires. The survey is available online at www.palliativecarepsp.org.uk , the PeolcPSP website. There are also hard copy and large print versions, and updates will be given via the research posts on Psst.You can request a copy by emailing peolcpsp@mariecurie.org.uk or calling 020 7091 4153. Dr Sabine Best Head of Research
Staff, volunteers, patients and carers are invited to help set our research agenda
My mum used to be an @mariecurieuk nurse (now retired). I know rst hand the great work you do. Running for her & to support the charity.
CARING SERVICES
Emma W @Wakeyee
Clinical Reference Group seeks specialist expertise to expand knowledge and help set standards for our caring services
If youre a caring services colleague with a specic clinical interest or area of expertise, Ruth Liley, Assistant Director of Quality Assurance, is keen to hear from you
Im looking for people who are really passionate about high standards in areas such as pressure ulcers, falls prevention, infection control, nutrition and good policy development. I can offer you some really focused conversations about your particular clinical interest, and an opportunity to make a real difference to patients and families. Let me explain. Our new core clinical reference group includes colleagues from specialisms and professions in our caring services. We have members who are Registered Nurses, Healthcare Assistants, doctors, social workers, chaplains, physiotherapists, occupational therapists, and external experts, as well as family representatives from our Expert Voices group. Thats the core group between them theyve got a really solid all-round professional knowledge of palliative care. But we know theres lots of really valuable expertise that they can tap into. Supporting them will be a virtual group of around 50 or more people who will act as topic experts. The core group will draw on them for discussion and consultation. And thats where you come in. We are That means removing barriers, and working across teams, drawing on the very high level of expertise and experience across Marie Curie. We are keen to build different ways of working with our clinical colleagues we really want you to help shape our thinking and focus so that we can achieve the best possible care for patients. I know there is a high level of interest in the quality agenda, and a real pride in what we are already achieving. It was great to see the enthusiasm with which colleagues contributed to our recent workshop on clinical governance held at the Marie Curie Hospice, West Midlands. We looked at how we review incidents, the use of our clinical reference group, and complaints management. More sessions to look at other important topics in clinical governance including risk and incident reporting are planned please do keep an eye out for them.
@mariecurieuk had such a laugh doing my hour for #daffodilappeal AND I wore the big yellow hat! Looking forward to helping again xxx
@mariecurieuk Edinburgh hospice. I would not be functioning without your exemplary care & support. Life is once again exhilarating!
@Ian_A_Rhodes @mariecurieuk I was reluctant to wear hat on my rst GDA collection last year but you are right Ian! It makes a difference
Thankful for @mariecurieuk helping me and my family get through the hardest time of our lives. #WorldCancerDay
@mariecurieuk The hospice in Solihull cared for my Dad for 3wks before he passed away on Sunday. The staff made him so comfortable so thank u
KaTe @xoWeLsHgIrLxo
looking to make use of the expertise and special interests of colleagues throughout caring services. The Clinical Reference Group will be setting standards, writing clinical policy and delivering the national clinical audit programme to ensure that we deliver on compliance. It will do so in a way that reects our services, and the settings in which we deliver care.
FOR MORE INFORMATION If you are interested in sharing your expertise, email ruth.liley@mariecurie.org.uk
Looking forward to collecting for @mariecurieuk today in Cardiff in memory of my lovely nan
WRITE TO US
Do you have a comment about the charity or one of our articles, or a suggestion for a story? Write to us at mariecuriepeople@mariecurie.org.uk . Comments and letters may be edited.
Noticeboard
60 SECONDS WITH...
Jeremy Sothcott
Fleet Manager Jeremy Sothcott joined Marie Curie six years ago. Previously, he was Building & Fleet Manager for McDonalds Restaurants for 20 years. Q: What are the three most important aspects of your job? Reducing cost for obvious reasons, streamlining processes to make my job easier and answering queries quickly. Q. Describe your typical day. Read and answer urgent emails followed by any outstanding jobs; look at policy, keeping everyone notied and taking a step back; and looking at processes and how they can improve. Q. What do you do when youre not at work? Im an athletics coach specialising in middle distance. I coach teenagers three times a week and attend races almost every weekend. I also love watching movies and going to the gym. Q. When was the last time you laughed? This morning when my colleague told me a good joke. Q. If you were an animal, what would you be? A golden eagle. Q. What makes you happy? I feel happy when all around me are positive and especially when Im with my family. Q. What makes you sad? People being constantly negative about life. Q. What did you want to be when you grew up? I always wanted to work in Formula 1, and later I spent several years in Formula 3 and 4, but I never quite made it to the top. Q. Whats your favourite pudding? Blackberry crumble with custard. Q. What was your favourite childhood TV programme? Crackerjack. Q. Tell us a fascinating fact about yourself. My father was a musician in West End shows and my mother was a dancer, so occasionally I was allowed to go on stage at the London Palladium. Q. Which ve people, alive or dead, would you like to invite to dinner? David Beckham, Bear Grylls, Darcey Bussell, Will Ferrell and Jennifer Aniston some great stories about accomplishment with Will providing the comedy.
TOP TEAM
TOP TEAM: Anne McRoberts and Heather Miller from the Northern Ireland (North) Community Fundraising team
Ralph William Hennessy was born on 29 January. His parents are Ed Hennessy and Sarah. Ed is Marie Curies Corporate Account Manager.
WRITE TO US SUDOKU
Easy
Do you have a birth, wedding, civil partnership, retirement or long service award to celebrate? Send details and a photo to mariecuriepeople@mariecurie.org.uk
To play: Complete the grid so that every row, column and every 3x3 box contains the digits 1 to 9. There is no guessing or maths involved, just use logic to solve. Find the solutions on page 16.
Hard
prizesudoku.com
2 8 3 9 2 6
1 4
8 2
2 6 7 5 6 2 3 9 4 7 5 6 3 9 5 9 1 1 6 5 8 3 7 4 6 2 7 1 8 1 3 6
8 2 9 8 3 5 6 5 8
7 6 3 4 3 5
4 6
Help our nurses care for people with terminal illnesses. Donate and wear a daffodil this March.
Charity reg no. 207994 (England & Wales), SC038731 (Scotland) S637
mariecurie.org.uk/daffodil #daffodilappeal
S938a_GDA 2014_MCP_MARCH.indd 1 24/02/2014 15:04