Laptops/Tablets/Smartphones

Wired/wireless student access is widely available but is NOT permitted in ITD PC Rooms. Advice on laptop connectivity is available via Laptop Clinics run during semester every Tuesday, Wednesday and Thursday 2.30pm 3.30pm in the Library PC Area.

Further assistance is available

IT Help is available in Web Quick Links, Student Portal and PC Desktops in IT HELP www.ul.ie/studentcomputing Student IT Manual available at www.ul.ie/studentcomputing Student Computer problems: email IT Student Support mailbox: itss@ul.ie ITD runs USB memory stick Repair Clinics every Tuesday, Wednesday and Thursday in the Library PC Area 2.30pm 3.30pm

STUDENT GUIDE
TO

NB: Students are prohibited from unplugging network connections in any PC Rooms and connecting in their laptops. Laptop Information is available on web: www.ul.ie/studentcomputing Email facilities are provided for every UL Student.

IT Services
Dear Student, Welcome to the University of Limerick and the Information Technology Division. ITD provide students with computing, print, email and internet facilities Personal Computers are located in rooms across campus giving access to MS Office 2010 and Internet Explorer together with general-purpose and course-specific software programs. Wi-Fi is also widely available allowing students to use personal laptops, tablets and smartphones

Tel: 555 555 5555

How to Login to Microsoft Outlook Live

Go to https://outlook.com/owa In the Microsoft Account box, type your email address: youridnumber@studentmail.ul.ie, e.g.0123456@studentmail.ul.ie Your Password is your personalised network account password. When you login, follow the onscreen instructions. Or click on the My Mail link on the Student Portal web screen displayed at logon. New Students are required to change their initial UL computer account password (Date of Birth) to their own personalised password before logging into their Outlook Live mailbox. Change Password link:
https://outside.ul.ie/passwordreset/studentchangepassword.aspx

Students with any problems related to using the equipment should go to one of the Computer Laboratory Attendants located in the ITD managed student PC Rooms. Computer Laboratory Attendants work Mon - Fri 9.00am - 10.15pm during semesters. If you have problems with your University student record, including personal information, grant record, pin number, module registration, exam results or viewing transcripts Email: saa@ul.ie. Staff in this department will assist. They will also reset failing PIN numbers to the default PIN of 9999.

Self-Service Password Registration

Once you have changed your initial (Date of Birth) password, register NOW at https://passwordregistration.ul.ie so you can reset your password, if you forget it, on or off campus. Log on with your ID in the format ul\youridnumber and answer at least 3 of 5 questions. If you forget your password you can reset it by answering the same questions at https://passwordreset.ul.ie.
The information in this document is correct to the best of our knowledge at date of printing We wish you every success with your studies. Please do not hesitate to contact us if you need information, help or assistance.

September 2012

Information Technology Division.

Logging On
Heres how to log on to a PC for the first time if you did NOT personalise your Password on line after Enrolment. After you have logged on with your date of birth UL ID Number Password for New Students: Date of Birth e.g. 12Jan1988 [no spaces]
User Name:

Frequently Asked Questions

Q. I cannot remember my PC Account Password? A. If you registered for Password Reset, click on Forgot your password?, answer three questions and set a new password. Otherwise go to a Swipe PC in ITD Managed PC Rooms, select reset password, follow instructions on screen and SAVE. For more help, email itss@ul.ie. Q.
A.

Q. A. Q.
A.

What Password is used to access SULIS? Your SULIS password is the same as your computer account password. Why are my modules not displayed in SULIS? Have you registered for your modules? Has your lecturer published their site? SULIS takes 24 hours to update information. SULIS Information is available on web: https://sulis.ul.ie/xsl-portal

you are automatically required to enter your own personalised password and re-enter it to confirm. All new and changed passwords must meet the following requirements:

Can I change my PC Account Password on line?

Yes, on this web link: https://outside.ul.ie/passwordreset/

StudentChangePassword.aspx Q. A. My UL Student Email Password in Microsoft Outlook Live is failing? In Outlook Live sign in page, click on Forgot your Password or contact a Computer Laboratory Attendant or email itss@ul.ie for assistance How do I create a Print Account?
Every new student receives 1 in their Print Accounts. Print off one page to establish your print account in system.

They must be at least eight characters long. They cannot contain the username or part of the
username.

Q.
A.

Where can I find Student Portal/Notice Board web link to access Lecturers Notes and Exam Papers?
http://sharepoint.ul.ie/SiteDirectory/Students/Lists/ Announcements/AllItems.aspx

They must use three of the four following types of

characters: Upper case letters (A-Z) Lower case letters (a-z) Numbers (0-9) Special characters e.g. @, %, &, #) Q.
A.

Q. A.

For example: N3wP4ssW*rd.

Q. A.

You cannot reuse any of your last 10 passwords.

NB: Passwords not changed within 365 days expire. Register NOW at https://passwordregistration.ul.ie. ITD also has Swipe PCs in different buildings to facilitate the resetting of forgotten passwords. See onscreen instructions. Files & Data: Students can work on their files in the C:\WorkArea of PCs (recommended). NB: There is no backup / storage facility on PCs. All files are deleted during nightly shutdown of systems. Students are advised to save their work every 15 minutes. Prior to logging off from a PC, SAVE all your files to a USB key. Always make sure that you have a backup of all your files on a second USB key. Students can email their saved documents as attachments to their email accounts. Microsoft Outlook Live Email gives automatic access to 25GB of storage in Sky Drive.

How do I put funds into my UL Student Print Account? (1) Go to the Print Room (E1-005) in the Main Building during Opening Hours 9.00am - 5.00pm Mon. Fri. or (2) Go on line using Online Print Payment system. A minimum of 10 is required for each transaction using this system. There is a shortcut web link on every student desktop to this site https://online.ul.ie/OnlinePrintPayments.htm Start, Run and Type \\payprint64, Click OK and Double Click on required printer. How much does printing cost? B/W (mono) Printing costs 7cent a page and Colour Printing costs 25cent a page. Where can I find the Printers?
Each of the ITD Managed PC Rooms have Mono (B/W) printers and some have colour printing facilities.

Can I find Exam Papers and Lecture Notes in Student Outlook Live Email? Yes. Once logged into your email click on MORE tab and choose UL Links.

Q. How can I view sample Exam Papers OFF campus? A. Enter UL\ in User Name before entering your UL Student ID Number. Enter same password you use when logging on to PCs when on campus. Q.
A.

How do I register my modules? Register your modules with Student Academic Administration on this web link www.si.ul.ie Help is available in the Large Training Room in Library Week 1 of Autumn semester. If you encounter difficulties email saa@ul.ie

Q. How do I add a printer?

A. Q. A. Q.
A.

Q.

I cannot register my modules? My Password/PIN number is failing? A. Reset your PC Account Password on a Swipe PC or Email saa@ul.ie requesting that your failing PIN number be reset to the default PIN of 9999. Q. A. Where can I go for assistance with general PC related queries? Contact a Computer Laboratory Attendant in one of the ITD Managed PC Rooms or email itss@ul.ie

Q. A. Q. A. Q. A.

Can I check my Print Account Balance? Yes, https://payprint64.ul.campus:2941/webtools/start.htm/ Where are the ITD managed PC Rooms? www.ul.ie/studentcomputing My Moodle/GEMS/BlackBoard/etc. Password is failing? Contact your Lecturer