Support - FAQs & Tutorials by Topic - ETAP

Support | FAQs & Tutorials by Topic | ETAP
http://etap.com/support/faqs-tutorials-installation-problems.htm
Resolution of problems related to installation of ETAP

Activation Code and License Types Type of ETAP Security Keys ETAP License Manager Error Messages and Exceptions General
Activation Code and License Types

Item 1: ERROR: "An invalid Activation Code w as entered. Please retry!" Item 2: Stand Alone vs. Netw ork configuration Item 3: Function of Reset License Manager Tool Item 4: LAN Vs W AN Netw ork License Item 5: What files compose an ETAP project? Item 6: How to determine who is using ETAP
Item 1: ERROR: An invalid Activation Code was entered. Please retry!

Error Message appears when an invalid activation code has been entered. Verify that the Activation Code you entered is correct. Note that the activation code is case sensitive. Also, each release of ETAP has a unique activation code. This code can be found on the DVD sleeve. If you have received the activation code through e-mail, copy and paste this code into the ETAP Activation Code editor to avoid any typos. Copying any extra characters or space will make the code invalid. If the error message continues to be displayed, e-mail a screen capture of the Activation Code editor show ing the activation code you have entered to support.etap.com. We w ill verify the activation code for you.
Item 2: Stand Alone vs. Network configuration

Stand Alone: In this configuration, the ETAP License Manager, the security key and ETAP reside on the same machine. Netw ork Configuration: In this configuration, the ETAP License Manager and key reside on the server (ETAP can also reside on the server). The ETAP License Manager server is responsible for providing access to ETAP clients allow ing them to run ETAP.
Item 3: Function of Reset License Manager Tool

In ETAP 7.0.0, the Reset License Manager option serves as a tool to: Automatically change from one security key model to another To clear all ETAP clients connected to the ETAP LM server
In a stand-alone configuration, selecting the option to Reset the License Manager w ill stop and start the ETAP License Manager Service within the machine. This will cause ETAP to close. In a Netw ork configuration, selecting the option to Reset the License Manager in the ETAP LM server w ill stop and start the ETAP LM Service in the server. This w ill cause all clients connected to the ETAP server to lose access w ith ETAP. As a result, ETAP w ill close. In a netw ork configuration, selecting to Reset License Manager from a client machine will not have any effect on that machine, other client machines or the ETAP server. This is due to the fact that the actual ETAP LM service is being provided by the
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server (machine in w hich the security key is connected) and not the client. The Reset License Manager option w as originally included in ETAP 6.0.0 as the Setup Maintenance option. This function w as intended to make it easier for users to change the security key from one model to another since the program automatically configures the License Manager for the selected key.
Item 4: LAN Vs WAN Network License

ETAP distinguishes if a netw ork license key is used in a LAN or WAN netw ork. If the netw ork is W AN, users w ho are licensed for and have an ETAP activation code for a LAN will not be able to run ETAP and the ETAP License Wizard w ill generate the following message:
To determine w hether a LAN or WAN license is installed, ETAP looks at the IP addresses of both the server and the local computer. The rules that ETAP uses are outlined here:
If the server name is ., LocalHost, or the local computer name, it is a LAN. If the server name is anything else, translate the server name to its IP address and follow the rules below .
Rules: If the IP address is one of the follow ing and in the indicated range, it is a LAN: If the IP address does not fall into the above ranges, it is a routable IP address and therefore a W AN license is required. If the user has a W AN IP address and they are licensed for LAN use, they must either upgrade the license to a W AN or install the softw are and the ETAP License Manager on a PC w ith a LAN IP address. Contact ETAP Sales at sales@etap.com for pricing to upgrade to a WAN.
Item 5: What files compose an ETAP project?

An ETAP project consists of the follow ing files, these files must have the same filename: .mdb .oti .pso (This file exists if you have OLE objects in your projects) .cpx (This file exists if you have cable pulling projects) .grd (This file exists if you have ground grid systems)
Item 6: How to determine who is using ETAP

Determining who is using an ETAP License can be done by opening ETAP, going to Help\About ETAP and clicking on the License Tab of the ETAP Enterprise Editor. A screen like the one to the left w ill appear, providing such information.
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Type of ETAP Security Keys

Item 7: Types of ETAP security keys and Operation System compatibility Item 8: Aladdin HASP USB-1600 key is not detected
Item 7: Types of ETAP security keys and Operation System compatibility
Types of ETAP security keys
Aladdin HASP USB - ETAP-OTI 1600
Dallas 1-Wire USB ETAP-OTI 1410
Parallel Port
Table that depicts compatibility of ETAP keys with different operating systems
OPERATING SYSTEM
Microsoft W indows 7 (Professional, Ultimate)
32-bit
Hasp USB (green) 1-W ire Parallel Hasp USB (green) 1-Wire USB (blue) 1-W ire Parallel Hasp USB (green) 1-Wire USB (blue) 1-W ire Parallel
64-bit
Hasp USB (green)
Window s Vista (SP1) (Home Premium, Business, Enterprise)
Hasp USB (green)
Microsoft Window s XP (SP 3) (Professional or Home Edition)
Hasp USB (green)
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Hasp USB (green) Microsoft Server 2008 (SP2) 1-Wire USB (blue) 1-W ire Parallel Hasp USB (green) Microsoft Server 2003 R2 (SP 2) 1-Wire USB (blue) 1-W ire Parallel Hasp USB (green) Microsoft Server 2003 (SP 2) 1-Wire USB (blue) 1-W ire Parallel Hasp USB (green) Hasp USB (green) Hasp USB (green)
Note: Microsoft W indows 7 only supports the Aladdin HASP and Parallel security keys. 64-bit Operating Systems only support the Aladdin HASP key. All other security keys are not compatible. For key replacement information, please contact the ETAP sales department at sales@etap.com and provide the follow ing information: Your Name Company Name ETAP Serial Number Information on the sticker of your existing key Shipping Address Contact information
Item 8: Aladdin HASP USB-1600 key is not detected

If ETAP failed to detect the USB 1600 (Green) key, go to the Device Manager (Start menu\ Control Panel \ System | Hardw are \ Device Manager) and check if the key is displayed as show n on Figure 1.
Figure 1
If there is a HASP HL 3.21 device entry w ith a yellow exclamation mark under Other devices section as shown on Figure 1, it indicates an installation problem w ith the key. For proper installation of the key, please proceed w ith the follow ing steps: (1) Go to the W indows start button and open the Run window (leave this window open). (2) Go to C:\Program Files\Operation Technology Inc\ETAP License Manager XXX folder and locate the executable file named haspdinst.exe. w here XXX represents the latest version number of ETAP being used. Drag and drop this file into Run Window as show n in Figure 2.
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Figure 2
Once you have dropped this file into the Run w indows, an entry w ill appear, and at the end of the entry enter a space followed by install The complete entry should read (as shown in Figure 3): "C:\Program Files\Operation Technology Inc\ETAP License Manager XXX\haspdinst.exe" install
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Figure 3
After clicking on the OK button, the message shown in Figure 4 should appear.
Figure 4
You w ill be notified that the installation of the driver for the key w as successful by the message shown in Figure 5.
Figure 5
After clicking OK, you w ill begin to see the messages show n in Figure 6 and Figure 7. Please note that if these messages do not appear, please disconnect the USB key and re-connect it once again.
Figure 6
Figure 7
If the drivers w ere properly installed, in the Device Manager you w ill see that the HASP HL 3.21 device entry is no longer listed with a yellow exclamation mark under Other devices section as shown on Figure 1. Instead, you will see that the Aladdin USB key is listed under Universal Serial Bus Controllers section as shown in Figure 8.
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Figure 8
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ETAP License Manager

Item 9: ERROR: ETAP failed to receive authorization from the ETAP License Manager Item 10: Latest ETAP License Manager compatibility with previous versions of ETAP Item 11: ERROR 1603 Fatal error during installation appears during the installation of ETAP License Manager 7.1.0. Item 12: Cannot uninstall previous versions of ETAP License Manager Item 13: Verifying if the latest version of the ETAP License Manager is correctly installed
Item 9: ERROR: ETAP failed to receive authorization from the ETAP License Manager
Make sure that you have installed the latest version of License Manager. The latest ETAP License Manager is provided in the DVD containing the latest version of ETAP. Go to the server and from Services, verify that the License Manager (ETAP Lic Mgr) service is started (Control Panel \Administrative Tools \ Services). Alternatively, you can go to w indows. If the service starts but the client machine fails to receive authorization, check the License Manager computer to ensure that the Window s' firew all is not blocking incoming traffic. To do this, go to the computer on which you have the license manager installed and select "Run/Control Panel/W indows Firewall". On the General page, note w hether the Firew all is on or off. If it is on, go to the exceptions page and see if the License Manager is listed and checked. If not, you should select the Add Port... button. Enter Etap License Manager for Name: and enter 6260 as the Port Number: Ensure that TCP is selected. Also check the check box that requests a notification if a program is blocked and click ok, continue clicking OK on previous pages until you return to the control panel. If your IT department controls the Window s Firew all, you may have to coordinate w ith them to get the port open on the computer running the License Manager softw are. Go to your client computer and select "Run/Control Panel/W indows Firewall". If it is on, go to the exceptions page and check the check box that requests a notification if a program is blocked and click ok, continue clicking OK on previous pages until you return to the control panel. If the service does not start, go to the Event View er Application Logs and view the ETAP License manager Application log for clues regarding why the service does not start. Every attempt to start the service generates several entries. Review all logs. If the problem is caused by failure of the application to find the key, then verify that the key is installed properly.
For Dallas 1-Wire USB Key ETAP-OTI 1410

For verification of the proper installation of the USB key ETAP-OTI 1410, go to the Control Panel \ System \ Hardw are\ Device Manager. If the1-Wire Devices is show n in the Device Manager, then the key is installed properly.
For USB Aladdin HASP Key ETAP-OTI 1600
For verification of the proper installation of the USB key ETAP-OTI 1600, go to the Control Panel \ System \ Hardw are\ Device Manager and you should see Aladdin drivers under the Universal Serial Bus Controllers.
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Item 10: Latest ETAP License Manager compatibility with previous versions of ETAP
The latest ETAP License Manager is compatible w ith previous versions of ETAP. To be able to use the latest version of ETAP, you need to use the latest or a new er version of the ETAP License Manager.
Item 11: ERROR 1603 Fatal error during installation appears during the installation of ETAP License Manager 7.1.0.
In some cases, the HASP drivers installed from previous installation cannot be removed.
The un-installation process is then aborted with a 1603 Fatal Error message.
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The previous drivers may be removed manually with the follow ing steps: (1) Go to C:\Program Files\Operation Technology Inc\ETAP License Manager 700 (2) In this folder, look for the Hasp program file named Haspdinst.exe (3) Right click on this file and create a shortcut (4) Go to shortcut Properties and edit the shortcut Target "C:\Program Files\Operation Technology Inc\ETAP License Manager 700\Haspdinst.exe" -r -fr (5) Run this short cut to remove Hasp drivers (6) Install ETAP 7.1.0 License Manager
Item 12: Cannot uninstall previous versions of ETAP License Manager

Cannot uninstall previous versions of ETAP License Manager If uninstalling previous versions of the ETAP License Manager is not possible through the Control Panel feature (take for example the case w hen uninstalling ETAP 6.0.0 after ETAP 7.0.0 has already been installed), please proceed with the follow ing procedure: Insert the ETAP CD of the version you want to uninstall (in this case ETAP 6.0.0 CD), brow se to the CD folder and launch the file called setup.exe. A w indow show n in the image below w ill appear. Select the Modify Option and click on Next.
The uninstall process will proceed w ith the follow ing window . Please uncheck ETAP License Manager and click Next (This w ill uninstall ETAP License Manager 6.0.0.). If you w ant to completely uninstall all the applications related to ETAP (in this case ETAP 6.0.0), please uncheck all. Note that any unchecked items w ill be uninstalled.
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Item 13: Verifying if the latest version of the ETAP License Manager is correctly installed
To verify if the Latest version of the ETAP License Manager is correctly installed, please do the follow ing: Go to Control Panel and in the Add/Remove programs section, verify that the latest License Manager is listed as show n in the following image. If it is not listed, please install the latest version of the License Manager. If it is listed, proceed to the next step.
Go to Window s Start Button and type in services.msc
A w indow with a list of services w ill appear. Please verify that an Etaps Lic Mgr service appears on the list of services. If it appears, select the Etaps Lic Mgr service. Right click and in the list of options that appear, select Properties.
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In the Etaps Lic Mgr Properties w indow, verify that the path to executable is pointing to the latest version of the License Manager. The full path should read: C:\Program Files\Operation Technology Inc\ETAP License Manager XXX\Etapslmt.exe w here XXX represents the version number of the latest License Manager (in this case its 710).
Error Messages and Exceptions

Item 14: Selecting the Nameplate tab causes an exception and ETAP shuts dow n
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Item 15: ERROR: UFL u2lstrng that implements the function is missing Item 16: Exception occurs when launching ETAP Item 17: ERROR: ETAP failed to continue the license from LM due to time zone discrepancy Item 18: ERROR: ETAP project file name and path is limited to 128 characters Item 19: ERROR: The Project file you are trying to open is marked as Read-Only. ETAP cannot open this file! Item 20: ERROR: The parameter is incorrect Item 21: ERROR: Could not find file (unknow n). Drivers SQLSetConnectAttr failed Item 22: ERROR: ETAP key is not found or the License Manager is not ready! message appears Item 23: ERROR: Could not read key! message appears w hen using ETAP 556 w ith Aladdin HASP USB-1600 Stand Alone key
Item 14: Selecting the Nameplate tab causes an exception and ETAP shuts down
Completely close ETAP. Run the REG.BAT file in ETAP XXX\pvdt40 folder, w here XXX represents the latest version of ETAP. If the issue does not get resolved, go to Control Panel\Add or Remove Programs, locate the latest version of the ETAP program, click on Change and then select Repair.
Item 15: ERROR: UFL u2lstrng that implements the function is missing
When opening certain ETAP reports, the follow ing error appears: UFL u2lstrng that implements the function is missing and the selected report will not open. This error message show s that installation of Crystal Reports, w hich is the software used for generating ETAP reports has been overridden by other installations. To resolve the issue, do the follow ing: (1) Copy the u2lstrng.dll and u2lsqrt.dll files from the ETAP program directory (C:\ETAP...) to the C:\Program Files\Common Files\Business Objects\3.0\bin directory (2) If the above solution does not correct the problem, go to the Control Panel \ Add or Remove Programs select Change and Repair ETAP. (3) If Repair does not correct the problem then uninstall ETAP and re-install it again.
Item 16: Exception occurs when launching ETAP

An exception occurs and a general error message show n below appears when launching ETAP.
This is a general error message and it can be due to a number of reasons. User does not have Read, Write and Execute permissions to the ETAP application folder and other project folder(s). This issue can be resolved by providing these permissions or by moving the project files to a location in which user has these permissions.
If the problem does not get resolved, try the following: (1) Run Mdac_typ.exe file from the ETAP XXX\Other folder (Where XXX, represents the latest version number of ETAP) (2) Run Jet40SP3_Comp.exe file from the ETAP XXX\Other folder (3) Restart computer (4) Run ETAP The error can also be project dependent. This can be determined by opening other projects. If other projects are successfully opened except one, the problem might be limited to that specific project. Please contact support.etap.com
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Item 17: ERROR: ETAP failed to continue the license from LM due to time zone discrepancy
This error message occurs when the clock on your machine (client) and the clock on the PC w ith the license manager (server) contain a difference of more than 5 minutes. To avoid this issue, the clocks on both computers (client and server) should have the correct date and time for time zone in which they reside. If you believe the time and date is correct, please send us screen captures of both computers date and time via e-mail. This can be done by going to Control Panel and Selecting the Date and Time feature.
Item 18: ERROR: ETAP project file name and path is limited to 128 characters
This error appears w hen the name and path of the project you are trying to open contains more than 128 characters. The issue can be fixed by reducing the path length. Please note that opening the project from the netw ork itself can cause this problem. It is recommended to have the project file on your local drive at all times w hen accessing from ETAP.
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Item 19: ERROR: The Project file you are trying to open is marked as Read-Only. ETAP cannot open this file!
Error appears w hen the project files are set to Read Only. Remove the Read Only attribute. This can be done by selecting all files related to the project. Right click, select Properties, and the Properties Editor w ill appear. Un-check the Read-only option, click on Apply and then the OK button.
Item 21: ERROR: Could not find file '(unknown)'

User gets the following message w hen attempting to open an ETAP project: Could not find file (unknow n). Could not find file '(unknown)'.pdf
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Item 22: ERROR: ETAP key is not found or the License Manager is not ready!
Answer: Verify that the ETAP License Manager is installed in the designated computer. If it is not, Install the License Manager and make sure there is no firew all interference. The default License Manager port is 6260.
The ETAP License Manager Service is not running. Reset the License Manager from Start\All programs\ETAP XXX\Reset License Manager.
ETAP key is not properly connected to the computer or key drivers are not installed properly. Verify that the key is securely attached to the computer. Refer to the ETAP User Guide, Chapter 2 for details.
The ETAP License Manager is installed in a Virtual Machine. ETAP prevents the operation of the License Manager on a virtual machine. This is due to the nature of virtual machines that makes it possible to replicate the ETAP License Manager in violation of its intended number of users per ETAP License Grant and Agreement.
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Resolution of problems related to installation of ETAP

Activation Code and License Types

Item 1: ERROR: An invalid Activation Code was entered. Please retry!

Item 2: Stand Alone vs. Network configuration

Item 3: Function of Reset License Manager Tool