Questionnaire

Dear respondents, We are undertaking this research project on Go Air to determine the customer satisfaction regarding the services and facilities offer by Go Air to their customers, It should take no longer than 10 min of your time, and for this I will be very obelise to you, and I am assuring you that this information will be not disclose by any one, and this will be highly confidential and research is only undertaken for academic purpose.

PART A
Not Very ApplicablePoor 0 1 2 Ground Services A. Security procedures B. Efficiency of checkin procedures C. Helpfulness/Courtesy of airline check-in personnel D. On-time performance E. Promptness of baggage delivery OVERALL GROUND SERVICES Seating F. Amount of personal space when seated G. Arm and shoulder room 3 4 5 6 Excellent 7

H. Legroom OVERALL SEATING COMFORT Cabin Environment I. Space for carry-on baggage J. Aircraft quietness during take-off K. Aircraft quietness during flight L. Air quality M. Cleanliness of lavatories N. Availability of lavatories O. Cleanliness of cabin P. Cabin appearance (attractiveness, lighting) Q. Smoothness of flight OVERALL EVALUATION OF AIRCRAFT On-board Services R. Responsiveness of flight attendants S. Courtesy/Friendliness of flight attendants T. Availability of beverages during flight U. Food quality V. Audio/Video equipment W. Variety/Availability of reading materials

PART B
In which cabins in the aircraft are (were) you seated? First Class Business Coach/Economy

Please check which applies to this trip... Flying on a frequent flyer mileage award ticket Upgraded (complimentary or using a mileage award) Neither of the above

About how full was your cabin of the airplane? Less than 1/2 full 1/2 to 3/4 full More than 3/4 full 100% full

What was the primary purpose of this flight? Business Vacation/Holiday/Leisure Visit friends and relatives Other

Who made the decision regarding the airplane fown on this trip? I primarily chose the airline Travel agent/Co. travel department chose the airline Friend or companion chose the airline Airline was included in my tour package

PART C
Please divide 100 points among the five items listed below to indicate how important each of these was to you in selecting this fight. The more important an item was to you in selecting the flight, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100. Schedule convenience Preference for airline Frequent flyer/Mileage program Ticket price Company policy

How close to the scheduled departure time did your plane leave the gate? 0-15 minutes 16-30 minutes 31-59 minutes 1-2 hours More than 2 hours

Considering all of the above features, what is your OVERAL RATING OF FLIGHT

Using the same point scale, all things considered, how would you rate the value for the money of the transportation and service you received on this fight?

Value for the money

Using the letters to the left of the items in Questions 10-13, please rank the four items that you think are the most in need of improvement on this flight.

Including this trip how many air trips for business and pleasure/personal rasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP) Business

Pleasure

PART D
For classification purposes are you... Male Female

Approximate age:

Occupation Executive/Managerial Professional Teacher/Professor Salesperson/Buyer Secretary/Clerk Government/Military Self employed Travel industry Homemaker Student Retired Other

Approximately how many people are employed at your business location? Less than 10 10-50 51-100 101-500 More than 500

City and state of residence:

THANK YOU FOR YOUR COOPERATION.