C O R P O R AT E P R O F I L E

Providing vision and vigour

As the global leaders in air-conditioning, Daikin has made significant investments to create the infrastructure that no other HVAC company has made till date in India. The setting up of India facility at Neemrana, Rajasthan encapsulates this vision of Daikin for its consumers as India is Daikin's one of the fastest growing markets globally and this investment is in line with Daikin's objective to gain a leadership position in the India. People in India appreciate quality products and the Daikin range is ideally suited to consumers who are willing to enjoy the superior Daikin experience that is now available across the length & breadth of the Indian sub-continent. We are committed to provide unmatched consumer experience with a network of highly trained sales and service manpower and our strong channel partner network. Daikin remains committed to taking the necessary strategic initiatives in developing the cultural & professional fabric at Daikin India. So, resource allocation on brand, processes & people development forms its core as it gains momentum to becoming the market leader. Mr. Toshio Nakano, Chairman Daikin Industries (Thailand) Ltd. & Daikin Airconditioning India Pvt. Ltd.

Having dedicated ourselves to developing new technologies that add quality to life in every form, we at Daikin walk on to realise our dream for a better world. Consumer satisfaction remains our top priority and your trust is our biggest asset. We strive towards a holistic development of the world through innovative, eco-friendly technologies. We set foot in India in April 2000. Our efforts towards efficient use of energy along with effective utilisation of resources bore fruit as we progressively introduced

many revolutionary technologies such as Daikin's VRV III (Variable Refrigerant Volume) that was successfully launched in 2006. Innovative products such as the Cassette type indoor equipment & multi-split proved to be a landmark in the Indian air-conditioning market. The last eleven years have seen us strengthening our roots in the Indian market. Now with our state of the art 40 acre fully operational manufacturing facility in Neemrana, Rajasthan, we will be able to serve you more closely and swiftly. I am confident that this union and trust that we share will only strengthen with time as we continue to weave harmony into our lives. Kanwal Jeet Jawa Managing Director Daikin Airconditioning India Pvt. Ltd.

Contents
2 Heritage 4 6 7 12 14 15 16 About us Daikin India Network Product Range Technical Support & After Sales Support Daikin Solution Plaza Social & Environmental Commitments Daikin India's Production Facility

When we innovate today, we know that tomorrow we'll want to improve on it. When we create an aura of comfort, we ensure it spreads to the entire world. When our customers applaud us, we know that it is time for us to do something better, again. Why do we continue to innovate?

Because the road never ends. There's always more to be done.

Heritage
As World's No. 1 Air-conditioning Company, Daikin is committed to delivering air-conditioning solutions that enhance the quality of life all around the world. A diverse multinational company, Daikin Industries Ltd. was founded in 1924. With headquarters at Osaka, Japan, the Daikin family has more than 44,000 members, engaged in about 60 production base units and 182 consolidated subsidiaries worldwide. As the world's sole manufacturer that develops a long line of products from refrigerants to air-conditioners, Daikin advocates comfortable living on the strength of advanced technologies. Today, the world has become a single global market and we continue to address new challenges as we move ahead towards our goal.

Daikin - The Indian Corporate Citizen

Vision
To be India's most preferred air-conditioning company.

Environment Policy
Daikin Air conditioning India is committed to protecting the environment & the ozone layer This is ensured in all our operations from pre-sales, installation and after support of air-conditioning solutions by: Deploying group management philosophy & environment guidelines Adapting procedures for refrigerant handling, resource conservation and waste management Constantly improving the environmental management systems Preventing pollution and adverse environmental impacts. Legal compliances

Key Highlights
Daikin Global

15,234 million USD Paid-In Capital: 1063 million USD

Net Sales:
*

Mission
To contribute to the society by providing the most advanced airconditioning solutions To ensure continuous customer satisfaction To establish Daikin brand as a brand of trust and confidence and a brand which our customers, dealers and employees are proud of

Date of Establishment: Feb 11th, 1934

* As on 31st March 2012, 1 USD = 80 Yen

Philosophy
Absolute credibility Enterprise management Harmonious personal relations 2

Daikin As A Global Corporate Citizen

Subsidiaries
The Americas

Employees

25 59 32 37

4,652 6,466 12,471 9,377

3

Europe, Africa and Middle East

China

South-east Asia and Oceania

Japan (including Daikin Industries Ltd.)

30 11,144

As on 31st March 2012

About Us
Daikin Airconditioning India Pvt. Ltd. a subsidiary of Daikin Industries Ltd., Japan is one of the leading global manufacturers of both commercial and residential air-conditioning systems. After introducing our superior air-conditioning solutions in India in the year 2000, we gained the trust of our valuable customers with our innovative range of products and dedication towards quality. Our never-ending quest for innovation has made us the market leaders for both commercial-use and high-end residential air-conditioning systems. An ISO 14001 certified company; we remain committed to keep customers at the core of everything we do. Imbued with a 'Quality First' global philosophy, we at Daikin walk on to realise our dream for a better world.

Milestones
2000
Daikin enters the Indian market in a JV with Usha Shriram Group at 80:20 stakes respectively as Daikin Shriram Airconditioning Pvt Ltd.

2002
Daikin introduces the VRV technology to India

Daikin India Team

Key Highlights
Daikin India

1200 crores* Investment in India: Rs. 743 crores CAGR: 141%

Net Sales Rs.
* As on 31st March 2012

2004
Daikin India becomes a wholly owned subsidiary of Daikin Industries Ltd., Japan

2007
Daikin India relocates HQ to Gurgaon Daikin commences business of McQuay Chillers in India

2008
Groundbreaking ceremony of Daikin India's manufacturing base at Neemrana, Rajasthan

2009
Production commences at the manufacturing plant in Neemrana, Rajasthan

Daikin India Network

With a wide, comprehensive distribution network and well spread spare parts centres pan India, we ensure that we are well within your reach at all times. Well equipped with trained manpower, stocks of spare parts and tools, our service centres are ready to cater to a variety of your airconditioning needs. On the other hand, the warehouses ensure availability, proper storage and timely delivery of products across India.

11 Branch Offices (Sales & Service) 13 Resident Offices 4 Mother Warehouses 17 Supporting Warehouses Daikin Solution Plaza (DSP) - 68 Channel Partners - 1045 Authorised Service Providers (ASP) - 92
Bhiwandi Mumbai Pune Ahmedabad Neemrana

Chandigarh Delhi NCR Gurgaon Jaipur Lucknow

Kolkata

Hyderabad

Bengaluru

Chennai

Branch Offices Mother warehouses Manufacturing Facility

Manufacturing Unit at Neemrana, Rajasthan 6

Daikin India Head Office at Gurgaon, Haryana

Exhaustive Product Range

Experience bliss with every Daikin product. With innovative and eco-friendly technologies, Daikin's energy-saving air-conditioning solutions create a peaceful and harmonious environment all around you. Daikin has the unique ability to add a sense of calm to your space both aesthetically and functionally.

Full Range of Split ACs

0.75 TR to 4.65 TR High Energy Efficiency Super Quiet Operation Self Diagnosis Function Sophisticated Design Long Piping Length Durability

Ceiling Mounted Cassette (Round Flow) Type

Ceiling Mounted Cassette Type

Wall Mounted Split Type

Ceiling Suspended Type

Wall Mounted Split Type

Floor /Ceiling Suspended DualType

Floor Standing Type

Air Purifier

Widest Range of VRV Systems 3.2 TR to 45 TR (Single Unit Capacity) High COP (Coefficient of Performance) Environment Friendly (R-410A) Efficient and High Performance Systems Flexibility in design & operations Long piping length Compact-space saving

Wall Mounted Type

Ceiling Mounted Cassette (Round Flow) Type

Slim Ceiling Mounted Duct Type

Ceiling Suspended Type

Ceiling Mounted Duct Type

Ceiling Mounted Cassette Corner Type

Ceiling Mounted Cassette (Double Flow) Type

Floor Standing Duct Type

VRV Air Cooled Outdoor Unit

Compact Ceiling Mounted CassetteType

Floor Standing Type

VRV Water Cooled Outdoor Unit

VRV-III-S Outdoor Unit Heat Reclaim Ventilation

Ductable & Packaged ACs Wide Range -1 TR to 50 TR Flexible and Comfortable Air Discharge Versatility Long Piping Length Switchable Fan Speed Durability

Low Static Pressure Type

High Static Pressure Type

Middle Static Pressure Type Indoor Unit

Floor Mounted High Static Pressure Type

Chillers Wide range 60 TR to 2700 TR (Single Unit Capacity) Multiple Compressor design offers excellent redundancy High COP complying to Green Building Norms

Single Compressor Centrifugal Chiller

Double Compressor Centrifugal Chiller

Water Cooled Screw Chiller

Air Cooled Screw Chiller

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Network Solutions Air-conditioning Management Systems

Control Systems We at Daikin believe that even the most advanced technology should be accessible in the simplest manner. Our user-friendly control systems are easy to use for all our air-conditioning solutions. The flexibility of our control systems enables the technology to interact with you, leading to an optimum utilisation of resources and conservation of energy.

Wireless Remote Controller

Wired Remote Controller

Residential Wired Remote Controller

Navigation Wired Remote Controller

Schedule Timer

Unified Controller

Central Remote Controller

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Promptness
Whether it is a call to provide technical support, deliver a part or respond to an inquiry, our technicians always respond with prompt services.

Reliability
Our dedicated and well trained team deals with problems using technical expertise to provide the most reliable solutions.

Care
Daikin gives considerable importance to communication with customers and strives to provide an exceptional level of service.

Technical Support & After Sales Support

We are focused on the pursuit of Total Service Quality to provide as much comfort and support to our customer as possible. Our extensive technical and after-sales support team is devoted to one thing: Customer Satisfaction. By combining extensive technological knowledge and experience we ensure promptness, reliability, and care in accordance with Daikin's Global Standards.

Technical Workshop at Neemrana

Channel Partner briefing session at the Factory

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Problem solving sessions for technicians at ACDC, Neemrana

Live product demonstrations for technicians at factory, Neemrana

Air Conditioning Development Center (A.C.D.C) at the factory is the corner stone for continuous learning & development at Daikin India

Briefing session on the assembly line at the factory at Neemrana

Engineers at work in the Daikin factory

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Daikin Solution Plaza (DSP)

Daikin Solution Plaza is a one stop shop for all Daikin products under one roof. These Solution Plazas across India offer our entire array of state-of-the-art technology products in an interactive environment for customers. This is a unique concept that helps Daikin enjoy greater visibility while getting closer to our customers, at large while offering actual touch & feel of the products. These Daikin Solutions Plazas has on display the entire residential, light commercial & commercial range Daikin air-conditioning products. These Daikin products bring with them strong technology from Daikin Global that offers lower cost of ownership topped with unmatched quality and durability. Daikin air conditioners are now available to the consumers through these 50 Daikin Solution Plazas across India that has been specially designed by Daikin to provide unmatched quality & services.

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Contributing to Sustainable development of Society with Environmental Consciousness and Quality as key pillars
The Daikin Group provides customers with the ultimate convenience and comfort through high-quality products and services and practices a shared code of conduct that includes quality standards and vigorous environmental protection. The world is transitioning to low-carbon societies and anticipating this change in the times, the Daikin Group is engaging in business activities grounded in the pillars of CSR: creation of new value, provision of environmentally conscious products and services on a global scale, and development of the human resources that make these activities possible. In addition to reducing greenhouse gas emissions from production and raising the environmental awareness of our employees, we undertake environmental initiatives that have tremendous potential to become the cornerstone for our environmental strategy. These initiatives include contribution to society through the provision of environmental technologies, worldwide expansion and enhancement of the environmentally conscious products, full-scale entry into the heating business using heat pump technology, and the establishment of a structure for the applied solutions business. These actions have made it possible for the Daikin Group to provide products that meet the environmental & quality needs of countries and regions including Asia, Europe, and the United States.

15

Daikins engine for growth - The Neemrana Manufacturing Facility

Daikin's manufacturing plant at Neemrana, Rajasthan aims at creating products that will make people's lives more comfortable. It is supported by a network of production bases throughout the world and showcases the application of advance technology and equipment. Our comprehensive quality control system features centrally computerised management of quality and production data to facilitate timely production that bears the stamp of excellent quality. Moreover, due care is taken to create a pleasant working environment for the employees, as we are of the firm belief that a superior working environment is essential to produce superior products. Through our quality control system and corporate activities, we ensure compliance with international quality checks and environmental management standards. We aim to serve the Indian market with locally manufactured products as much as possible. By reducing the supply lead-time

and meeting market needs in terms of product specifications, Daikin India plans to strengthen its leadership on the Indian terrain. Initial project investment of about Rs. 2,100 million Spread across a sprawling area of 160,000 sq. mtrs. Projected annual production capacity: 20,000 VRV (Variable Refrigerant Volume) units 1,800 Chiller units

The manufacturing facility follows Daikin's Global Philosophy of being an organisation committed to the environment and is designed to fully recycle water for its operations. More than 50 percent of the open area is left as green area & 34 percent area is treated as green area with trees & plantations. Daikin Neemrana facility incorporates Daikin's global Environmental Management System (EMS) that has been implemented in the factory promotes adapting procedures for refrigerant handling, resource conservation & waste management.

Strategically located at NH-8 Distance from Gurgaon:97 kms. approx.

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Contact Us
Head Office DAIKIN AIR CONDITIONING INDIA PVT. LTD. 12th Floor, Building No 9 Tower A, DLF Cyber City DLF Phase III, Gurgaon 122002 Haryana, India Tel: 0124-4555444, Fax: 0124-4555333 Email ID: communications@daikinindia.com Neemrana Plant SP2-12 to SP2-15 & SP-2-24 to SP2-27, RIICO New Industrial Complex (Majrakath), Neemrana, Alwar, Rajasthan Tel: + 91-1494-229 100 Sales & Service Offices Ahmedabad Tel: 079-26583013-14, 32988495, 36583364 Bengaluru / Bangalore Tel: 080-25590452-54 Chandigarh Tel: 0172-5089862-64

Cool, calm and collected

The character of Pichonkun represents 'morning fresh' dew drops, akin to Daikin air conditioners. The character first appeared in a TV commercial aired in Japan, to highlight the humid-control feature of Daikin air conditioners. It's comforting and friendly appearance was instantly appreciated by all. Named after the refreshing sound produced by the falling of a water droplet, Pichonkun portrays a world of calm and peace for consumers.

Chennai Tel: 044-24314210-15 Delhi NCR Tel: 0124-4555444 Hyderabad Tel: 040-32971231, 39134287 Jaipur Tel: 0141-2223215 Kolkata Tel: 033-22894259-60 Lucknow Tel: 0522-2787307, 2787340, 2787291 Mumbai Tel: 022-30926666 Pune Tel: 020-25560601, 25560300

In all of us, a green heart

The Daikin Environment Symbol In environmental protection activities, the little efforts that individuals contribute add up to big things. The symbol of the Earth in the shape of a green heart represents the determination of each and every employee of Daikin to think green (think of the Earth and take care of the environment).

12th Floor, Building No 9 Tower A, DLF Cyber City DLF Phase III, Gurgaon 122002, Haryana, India Tel: 0124-4555444, Fax: 0124-4555333 Email ID: communications@daikinindia.com

concept and design at

(info@aicl.in)