CRITICAL SUCCESS FACTORS FOR IMPLEMENTING BUSINESS INTELLIGENT SYSTEMS IN SMALL AND MEDIUM ENTERPRISE: A CASE OF YOUNG ENTERPRENEURS

Dear colleagues, Congratulation, you are selected to complete this questionnaire. My name is Mizatul Najwa Binti Nordin. I am currently conducting a study to investigate critical success factors or implementing business intelligence systems in small and medium enterprise: A case of young entrepreneurs under the supervision of Dr. Abdul Manaf bin Bohari. I am very grateful if you could kindly allocate your time around 5-10 minutes to answer this questionnaire. This study is very important to me as a partial requirement for my undergraduate study.

Please take your time and answer all the questions sincerely and accordingly. There is no definite right or wrong answer. Your response will be kept strictly confidential and be used solely for the academic purpose. For more information, you can contact me at this number 013-5182546. Your cooperation is highly appreciated. Thank you.

Your sincerely Mizatul Najwa Binti Nordin (212785), Bachelor of Business Administration, School of Business Management, College of Business (COB), Universiti Utara Malaysia.

SECTION ONE: PERSONAL INFORMATION 1. Age: 2. Gender: Male

Female

3. Course: Ijazah Sarjana Muda Pengajian Malaysia dengan Pendidikan, UPSI 4. Are you interested to use business intelligence (BI) system in your Business?
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Yes

No

SECTION TWO: 5. In your opinion, what the motivations many of SMEs company implement BI systems? Evaluate each motivation on a scale from 1 (not important) to 3 (very important). Circle your answer. Not important (Ni) 1 No. a. b. c. d. e. f. g. h. Somewhat important (Si) 2 Very important (Vi) 3 Ni 1 1 1 1 1 1 1 1 Si / 2 2 2 2 2 2 / Vi 3 / / / / / / 3

Motivation To replace existing systems To simplify and standardize the systems To obtain a strategic advantage To improve the interaction and communication with suppliers and customers To ease the regular updating of systems To catch up with competitors Fast and accurate assessment of market needs Quick to make decision making

6. According to your opinion, what the determinants of BI system implementation in SMEs. Tick your answer. You may answer more than 1.
/ / /

The price of BI system and its implementation. Suitability BI for users business needs. Integration, BI systems with operational systems.

Well defined business problem and processes Changeability and developing BI system.

User friendly BI system. The reference list of BI supplier Past cooperation with a BI supplier The kind of BI technology and tools

7. What you think the barriers of BI system implementation in SMEs. Tick your answer. You may answer more than 1. The lack of well-defined business problem
/ /

The lack of managers supporting The lack of knowledge about BI system and its capabilities Exceeded BI implementation budget The lack of appropriate data for BI system

The lack of user training and support The lack of BI system flexibility Misunderstanding of knowledge provided by BI

SECTION THREE: 8. What do you think the Critical Success Factor for BI system implementation in SMEs. Please rank the CSFs below according to the importance. 1= strongly determine the success 2= determine the success 3= necessary for success A) In organization: 1. Top management support 2. Skilled sufficient staff/team/managers 3. Competent BI project manager (leadership) 4. Past experience and cooperation with a BI supplier 5. Clear business vision and plan 6. Adequate budget 7. Organizational culture 8. Consultant and vendor support 9. Effective communication

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B) In process of organization: 1. Effective change management (willingness to accept change of processes) 2. A well-defined business problem and processes 3. Well defined users expectation (information requirements) 4. Adjusting the BI solution to the users business expectation (requirements) C) In technology: 1. Data quality 2. Integration between BI system and other system (e.g. ERP) 3. Appropriate technology and tools 4. User friendly (usability) BI system 5. The lack of BI flexibility and responsiveness on users requirement

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