PhilCeC Strategic Roadmap 2011-2016

The
Strategic Roadmap
of the
PhiIippine Community eCenter Program
2011 - 2016
The
Strategic Roadmap
of the
2011 - 2016
PhiIippine Community eCenter Program
Table of contents
Messages
Message from the DOST Secretary 2
Message from the |CTOLxecutlve Dlrector 3
Foreword: mergence
The Phlllpplne CeC Movement 4
2011-2016: xpansion
The Phlllpplne Communlty eCenter Strateglc Poadmap 20ll-20l6 8
The vlslon 9
The Mlsslon l0
The Goals l0
ProgramComponents
CeC Development and Management l4
CeC Servlces and Content l8
Capablllty 8ulldlng 20
Technology Solutlons 22
Promotlons and Advocacy 24
Programmed Activities 27
key PIayers and StakehoIders 29
7he Roadmap 30
Acknowledgements 32
Poadmap Partlclpants 34
Features
CeC v. 5oun oens ovenues lot l|vel|hooJ onJ soc|ol oss|stonce 9
ll75 8ono lC7 setv|ces ctoss|n the Allon k|vet 11
Ph|lCeC totom, tPCA toll out cooo|l|ty ou|lJ|n coutses lot CeC monoets 12
Ph|lCeC Ptotom 5ttenthen|n CeC Ctonts AnsweteJ Ptoyets onJ keneweJ loe 16
5|oy elCuCeC : A Pt|me lC7 Vovet onJ lnnovotot |n Zomooono 5|ouoy 17
Cll75 on |ts 7th yeot 19
lnowleJe lxchone Conletences lot CeCs: o ttoJ|t|on ol leotn|n onJ shot|n 21
5on kem||o, Ceou: An e-Vun|c|ol|ty 23
Ph|lCeC Ptotom oos lututeCov AwotJs 2010 lot 0||tol lnclus|on 25
ll75-8ono Allon 5uccess 5toty: lnowleJe onJ sl|lls ote out oest otms oo|nst ovetty 26
A strong partnershlp stands through the changes and challenges of tlme.
Three years ago, advocates of lnformatlon and communlcatlons technology
empowerment and a group of eCenter movers forged a partnershlp that led to
a natlonal Communlty eCenter network, and lnstltuted the Phlllpplne
Communlty eCenterProgram. Slgnlflcantly, they also put together the blueprlnt
for the Plrst Strateglc Poadmap of the Phlllpplne Communlty eCenter Program
for 2008-20l0.
Thls publlc-prlvate partnershlp alms to transform the Phlllpplnes lnto an lnformatlon-empowered soclety wlth
fast, accesslble, onllne lnteractlvlty between government and cltlzens. A 24/7 government accelerates soclal
moblllty and economlc efflclency.
8rlnglng a Communlty eCenter to each munlclpallty ln the country means hard work and commltment. The men
and women behlnd thls lnltlatlve are measurlng up to the scale of a groundbreaklng vlslon. They are now
expandlng the frontlers of opportunltles wlth a new Poadmap for 20ll-20l6 to brlng eCenters down to the
barangays |vlllages| to enhance partlclpatlon, self-rellance, and enterprlse.
The Aqulno government belleves that |CT ls a powerful enabllng tool ln lts mlsslon to achleve lncluslve and
sustalnable socloeconomlc development ln the country. |CT can drlve transparency, responslve governance,
and optlmlze resources. Connectlvlty empowers lndlvlduals, lnstltutlons, flrms, and lndustrles to create value and
engage meanlngfully ln affalrs wlthln and beyond thelr speclallzed lnterests.
The Strateglc Poadmap of the Phlllpplne Communlty eCenter Program for 20ll-20l ls a key step forward ln
brlnglng the government closer to the people and communltles, and ln spreadlng the beneflts of |CT gulded
development. Along thls llne, the DOST supports and commends the dlllgent and collectlve effort of the
|nformatlon and Communlcatlons Technology Offlce, the Phlllpplne Communlty eCener Network and all the
CeC advocates and stakeholders for assembllng the essentlal elements of the roadmap.
Together, let's shape the future today.
Mabuhay!
SCR7ARY MARI0 C. M0N710
Department of Sclence and Technology
Message
I|e :tr+te|c |e+am+j el t|e |||||jj|ae temmaa|t eteater |rer+m
z - z
2
DOST Secretary
Message
The Phlllpplne Communlty eCenter Poadmap for 20ll-20l6 outllnes the next-
generatlon vlslon and strategles for |CT-drlven empowerment of Phlllpplne
communltles wlth Communlty eCenters as enabllng hubs for connectlvlty and
access. |ts vlslon Communlty eCenters towards Self-Pellant 8arangays
expands the effort and scope of the PhllCeC Program, extendlng lt down to
the barangay and the greater mass of rural Plllplnos ln the countryslde.
Lvolvlng from the orlglnal effort that spanned 2008-20l0 and envlsloned a CeC
ln every munlclpallty, lt has remalned true to the splrlt of the challenge brldglng the dlgltal dlvlde even
closer, advanclng dlgltal llteracy, and openlng up |CT beneflts and opportunltles to many Plllplnos deprlved
of these. A connected Plllplno ls a stronger Plllplno wlth opportunltles and cholces for a better llfe.
As every challenge evolves, so too must responses and those who respond. As the Phlllpplne Communlty
eCenter Poadmap for 20ll-20l6 moves to brlng ln more and more Plllplnos lnto the natlonal |CT-beneflted
umbrella, the exlstlng l,400 and more CeCs already establlshed and operatlng must look beyond what they are
now dolng and become prlme examples of what the Phlllpplne Communlty eCenter Poadmap for 20ll-20l6's
vlslon for Phlllpplne barangays upholds: self-rellance.
|n the CeC's operatlonal language, self-rellance can be translated to self-sustalnlng. |f self-rellance for our
|CT-empowered communltles ls the vlslon, then CeC self-sustalnablllty must set the tone. Our Communlty
eCenters must now work towards achlevlng more communlty presence, greater communlty acceptance and
appreclatlon. Thelr lmpact on communlty llfe and growth must become such that communltles now take lt
upon themselves to support thelr CeCs as needed and lndlspensable mechanlsms servlng the needs of
constltuents and provldlng them the channels and cholces for better llves.
Our CeCs must now begln to explore thelr own evolutlon, from the orlglnal to new buslness models that
enable them to reduce or eventually cease thelr dependence on government subsldles and resources,
achlevlng self-sustalnablllty. |n dolng so, they provlde the communltles they serve wlth the best example of
the PhllCeC Program's envlsloned self-rellance, maklng the best case for |CT-asslsted growth and development.
The |nformatlon and Communlcatlons Technology Offlce of the Department of Sclence and Technology,
reshaped but stlll very much the prlme mover of the Phlllpplne CeC Program, remalns commltted as ever to
the cause of |CT-drlven Plllplno empowerment and the role of CeCs and knowledge workers ln achlevlng thls.
|n relteratlng thls commltment, | also challenge our partners and stakeholders worklng for the program not
only to remaln true to the vlslon of empowerlng our rural communltles but also to take to heart the need to
evolve beyond what we are now to be stronger and more self-rellant ln the face of growlng and changlng
challenges.
More power to you!
L0UIS NAP0L0NC. CASAMR
Lxecutlve Dlrector
|CTO-DOST
3
|CTO Lxecutlve Dlrector
z - z
|t has been three years slnce Phlllpplne Communlty eCenters came together and [ourneyed along a
common path to a vlslon set by the Phlllpplne Communlty eCenter Program Poadmap for 2008-20l0.
The PhllCeC program and the flrst 3-year roadmap set many |CT mllestones.
A PhiIippine CeC Movement
The crusade to brlng lnformatlon and communlcatlons technology and lts llfe-changlng opportunltles to
the mass of Plllplnos ln the countryslde achleved a natlonal focus and dlmenslon. The brldglng of the
dlgltal dlvlde and wldenlng of the envelope of dlgltal lncluslon the country had formally commltted ltself
to under the aegls of the world Summlt on the |nformatlon Soclety ln 2003 and 2005 also galned a natlonal
momentum. The plecemeal and lsolated lnltlatlves of many |CT ploneers came together, born of a
spontaneous effort to galn dlrectlon, presence and ldentlty, appreclatlon, and the nourlshlng strength of
a sharlng communlty.

Lvery Plllplno
deserves to be
connected.
emergence
foreword
4
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A vision within reach but growing
The lnltlal vlslon of a CeC ln every munlclpallty of the country came wlthln reach and gave many Plllplnos
thelr flrst dlgltal wlndow to the world but also revealed that an even greater number contlnued to be
wlthout lt.
There are now about 1,416 Communlty eCenters ln the Phlllpplnes set up by at least flfteen government
and non-government lnltlatlves, growlng from 755 ln 2007 untll last count ln August 2011.
8ut 55%of the munlclpalltles of the country have yet to count thelr flrst CeCs, per the Natlonal Computer
Center's Pleld Operatlons Offlce tally. The dlgltal dlvlde remalns a challenge.
There are about
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7he birth of a nationaI network
A natlonal organlzatlon of these CeCs, the Phlllpplne Communlty eCenter Network (PhllCeCNet), emerged
and ls the Phlllpplne government's partner ln achlevlng the vlslons of access and empowerment set by the
PhllCeC Program. |ts evolutlon reflects the spontaneous yet purposlve growth of the CeC movement ln the
Phlllpplnes - flrst as a loose, learnlng and collaboratlve organlzatlon then growlng lnto a reglstered and
lndependent non-proflt organlzatlon.
From0ttawa to ManiIa
The vlbrant synergy between eCenters, thelr natlonal network, and government dld not go unnotlced and
unrewarded. The growth, acceleratlon, convergence, and lmpetus of the Phlllpplne telecentre movement
over three years stlmulated some global telecentre declslons made by world telecentre leaders such as the
|nternatlonal Development Pesearch Centre (|DPC) and Mlcrosoft. The Phlllpplnes ls now the global
headquarters of the telecentre.org Poundatlon, the world's acknowledged telecentre network authorlty and
movement leader formerly based ln Ottawa, Canada.
An academy in action
The telecentre.org-Phlllpplne Communlty eCenter Academy, set up even before the flrst Poadmap, formally
stated the need for skllled CeC personnel and has turned out more competent CeC knowledge workers to
energlze CeCs and thelr communltles. Thousands of these workers now man the dlgltal frontllnes ln remote
towns and provlnces, managlng thelr eCenters, servlng thelr communltles, and lnteractlng wlth each other
vla a natlonal CeC portal the Program set up for them.
A portaI IifeIine for growth and strength
PhllCeCNet's onllne communlty ls llvely and lnteractlve, sharlng knowledge and experlence. The Phlllpplne
CeC Portal mlrrors that vlgor and has gotten accolades from organlzatlons such as the Phlllpplne web Awards,
the Phlllpplne web Accesslblllty Group, and the Natlonal Councll for Dlsablllty Affalrs. |t contlnues to be the
lnformatlon, learnlng, and sharlng hub that blnds each CeC to the Program, where the vlslon ls commonly
accepted and shared.
7he digitaI wave of change
The Phlllpplne CeC Program changed the dlgltal landscape of the country. |CT and lts beneflts were no longer
excluslve to more developed urban centers. They spread to the countryslde of Luzon, vlsayas, and Mlndanao
and are there to stay. More than that, they are to radlate further untll they reach every Plllplno stlll on the
other slde of the dlgltal dlvlde. The program banners the country's response to lnternatlonal commltments
for poverty allevlatlon through |CT such as those embodled ln the Mlllennlum Development Goals and the
world Summlt for |nformatlon Soclety Plan of Actlon. |t ls a contlnulng response to a contlnulng challenge.
6
z - z
The Phlllpplne CeC has come lnto lts own as an |CT venue open and accesslble to many, an accepted
communlty hub wlth the lnformatlon and knowledge to banlsh the tradltlonal lnfrastructure and
servlce-deprlved lsolatlon of the less developed countryslde. |ts promlse of |CT changlng poverty
and llfe wlth knowledge and opportunlty ls more deflned and ls belng dellvered.
8ut much more ls needed, slmply because there remalns much more to reach. |n that ls the shape of
a new |CT vlslon.
New mllestones call. The new Strateglc Poadmap of the Phlllpplne Communlty eCenter Program for
20ll-20l6 opens up the vlslon and shows the way.
The new Strateglc Poadmap of the Phlllpplne Communlty eCenter Program for 20ll-20l6 was developed
ln the essence and splrlt of the ploneer 2008-20l0 Poadmap lt supplants.
|t takes on the onus of the same lnternatlonal and natlonal mandates that spurred the creatlon of the
2008-20l0 Poadmap wlth updated responses to evolvlng needs. |ts relevance to the Mlllennlum
Development Goals, the country commltment to the 2003 wS|S Geneva Plan of Actlon, and the Plght to
|nformatlon of the Phlllpplne Constltutlon's 8lll of Plghts endures.
|ts place ln the Phlllpplne Development Plan (PDP) and Phlllpplne Dlgltal Strategy (PDS) for 20ll-20l6 ls
lntegral. The PDP's call for the establlshment of a sustalnable program on Communlty eCenters ls rlght up
lts alley. The Phlllpplne Dlgltal Strategy ls more speclflc, movlng towards a dlgltally empowered soclety,
a connected natlon, broadband lnternet penetratlon to 80%of all barangays by 20l6, and the
commlsslonlng of the PhllCeC Program and PhllCeCNet for key actlons to achleve these results.
A connected Plllplno
ls a stronger Plllplno
7
z - z
expanslon
20ll-20l6
The Strateglc Poadmap of the Phlllpplne Communlty eCenter Program for 20ll-20l6 anchors ltself on
the natlonal pollcy that recognlzes |CT as a prlmary drlvlng force for natlonal development over the
comlng years.
How thlngs turn out ln terms of our efforts to connect our people wlth the beneflts and opportunltles
of technology wlll greatly determlne our country's success ln lts drlve to brlng down poverty levels and
lntroduce a better quallty of llfe for Plllplnos.
A connected Plllplno ls a stronger Plllplno. A connected cltlzen ls a Plllplno empowered wlth cholces and
opportunltles. A connected communlty (l0,000 populatlon mlnlmum ln Poadmap terms) galns self-rellance
and a new power to lnltlate change. Thus, the Strateglc Poadmap of the Phlllpplne Communlty eCenter
Program for 20ll-20l6 ls more than [ust connectlng people, especlally those ln remote communltles. |t ls
about glvlng them the wlndow to change thelr llves and thelr futures, to lnstlll an awareness and appreclatlon
of opportunltles beyond thelr lmmedlate horlzons.
Studles have shown that broadband penetratlon and connectlvlty translates lnto GDP growth, roughly
l.3%growth for every l0%of penetratlon. Along wlth thls comes a changlng llfestyle that ls llnked to
economlc transformatlon, somethlng the Strateglc Poadmap of the Phlllpplne Communlty eCenter Program
for 20ll-20l6 would wlsh to help brlng about so that mllllons of rural resldents caught up ln tradltlonal
cycles and cholces may flnd new doors to open for thelr llves.
7he Programmoves on two major thrusts:
CeC rollout and setup to cover areas and populatlons of the country that have yet to be connected, and

Capacltatlng human resources to spark the growth of more self-rellant communltles and people wlth
knowledge and optlons, to have the ablllty to lnltlate changes ln thelr llves.
8
7he Strategic Roadmap of the PhiIippine Community eCenter Programfor 2011-2016
z - z
The new vlslon confronts the reallty. There are many stlll too many Plllplnos not connected, wlthout access,
stlll outslde the envelope of dlgltal lncluslon.
whlle there are about l,4l6 CeCs dlspersed throughout the country, three factors bear scrutlny and shape
the magnltude of work ahead.
Plrst, the number of CeCs does not reflect a one-to-one ratlo wlth munlclpalltles. Some ma[or towns have
more than one CeC. Hence, the outward proflle of CeC denslty and dlsperslon bears reallstlc appreclatlon.
Second, the status, capabllltles, and performance levels of CeCs vary. The ratlo of functlonal or performlng
CeCs agalnst poor performers or morlbund CeCs needs to be more clearly determlned and valldated. Thlrd,
other varlables cannot be lgnored. These lnclude contlnulng lnfrastructure deflclencles such as erratlc or
unrellable power servlce ln certaln areas or the relevance and quallty of local content and servlces that would
enable CeCs to be more ln touch and responslve to local needs.
Pllllng ln the gaps and expandlng the radlus of dlgltal lncluslon fllls the horlzon for the vlslon. The program
meets lt squarely, turnlng lts slghts to the barangay, the grassroots communlty - 42,026 of them ln the country.
Thls ls where the dlgltal lsolatlon ls strongest, where excluslon ls extenslve, and where the need for a better
quallty of llfe ls greatest.

the vlslon
Community eCenters towards seIf-reIiant arangays
The flrst Phlllpplne Communlty eCenter Poadmap for 2008-20l0 envlsloned A Community eCenter
in every MunicipaIity. The Poadmap for 20ll-20l6 moves further lnland - Community eCenters
towards seIf-reIiant arangays.
Two thousand and one hundred seventy-one famllles served.
Thls feat was made posslble through the CeC of vlncenzo Sagun,
whlch served as the access polnt for the Pantawld Pamllyang Plllplno
Program (4Ps) of the Department of Soclal welfare and Development
(DSwD).
Thanks to thls lnltlatlve, local resldents need not travel to other munlclpalltles to access the cash ald provlded
by the aforementloned program.
0ot| o lo|lonon nom|n no sumoloy n von oto mo-w|thJtowso 0umol|noo ot so PooJ|on. Coostos
o lom| n moh||t 250 esos oto so omosohe ot olo|n. (8efore, we had to rlde a van to wlthdraw ln
Dumallnao or Pagadlan, we spend more than P250 for our fare and food)," sald Allng Zenalda of 8arangay
Sagucan, one of the areas served by the CeC. Thls ls no longer the case now.
CeCV. Sagun opens avenues for IiveIihood and sociaI assistance
9
z - z

Lxpandlng the envelope of dlgltal lncluslon, reachlng out to connect and empower Plllplnos.
Uslng |CT to change the future and llves of lsolated communltles wlth opportunltles and
cholces, changlng thelr prospects, and showlng the way to a better quallty of llfe, for the flrst tlme, a
quallty of behavlor and an lndlcator of change - self-rellance - ls lntroduced for rural communltles,
underscorlng the transformatlon to be achleved by the program through |CT and CeCs.

The change sought ls wlde-ranglng, as self-rellance ls multl-dlmenslonal ln scope, bounded
only by the Program's focus on the capabllltles of communltles and resldents to reach beyond clrcumstances
and lnltlate declslons and actlons prevlously deterred by condltlons of lsolatlon.
xpansive
7ransformative
Comprehensive
0utcomes
1. CeCs as cataIysts for barangay change and growth. The CeC becomes a key hub of the barangay,
openlng up new ways of communlcatlng, learnlng, and connectlng wlth the country and the world.
|t enhances lnformatlon exchange and lncreases productlon and competltlveness ln agrlculture,
flsherles, small lndustry, trade, labor, and servlces sectors ln the barangay.
2. nhanced seIf-initiating and seIf-reIiant barangays and residents. |CT through the CeC opens
up new opportunltles, optlons, and cholces for people who become lnformed and more capable of
llfe-lmprovlng declslons and engagement. Lrstwhlle full dependence on tradltlonal servlces and
sources of sustenance gradually glves way to local resource development and utlllzatlon, proactlve
actlons, and lncreased productlve lnteractlon wlth government and other sectors.
3. Improved quaIity of Iife for barangay popuIations. |CT produces tanglble lmpacts on the health,
educatlon, employment, economlc status, partlclpatlon, and soclal moblllty of barangay resldents.
the ls: vlslon
Thls ls where CeCs as hubs for converged dlgltal servlces and content can lntroduce rural resldents to the
dlgltal world and lts opportunltles. Thls ls also where the natlonal agenda for |CT such as volce, access, and
connectlvlty for the countryslde can make lts greatest dlfference: the lmpetus for communltles and people
wlth cholces and a new power to lnltlate change ln thelr llves and communltles wlth the means for self-rellance.
l0
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the mlsslon
"7o promote the socio-economic deveIopment and enhance the productivity of FiIipino communities
through the convergence and avaiIabiIity of affordabIe, appropriate, and criticaI IC7-enabIed services
in the CeCs, thereby improving the overaII quaIity of Iife".
the goals
7hese goaIs stand as piIIars for the vision and mission of the program.
1.7o estabIish and strengthen Community eCenters across the country
The fundamental prlorlty of the Program ls brldglng the dlgltal dlvlde. Thls ls accompllshed through the
creatlon of new CeCs ln dlgltally-excluded areas and can lnclude the converslon of exlstlng publlc access
polnts such as schools, publlc llbrarles and lnternet cafes lnto CeCs. Partnershlps wlth varlous stakeholders
are essentlal for the second component, whlch seeks to harmonlze these publlc access polnts wlth the CeC
phllosophy and concept, funnel converged content and servlces to them, and ultlmately transformlng them
lnto CeCs.
The Program ls also commltted to further develop and strengthen current CeCs through pollcy lnfluence,
guldellnes for sustalnable operatlons and management, as well as contlnulng support through lnfrastructure,
lnternet connectlvlty and llnkages between CeC knowledge workers.
FI7S anga IC7 services crossing the AkIan River

|n fact, 8anga P|TS manager Gelly Maypa and her staff, Lyn 8antlgue, carry wlth them thelr laptop and
pro[ector durlng the trlp down the rlver every tlme they conduct thelr weekly baslc |CT tralnlng for the
resldents of Da[a Sur.
A more permanent solutlon to the challenge ls to establlsh a satelllte Communlty eCenter ln Da[a Sur and
that ls what 8anga P|TS plans to do. The rural-based organlzatlon spearheaded the campalgn to secure a l50
square meter lot for the CeC bulldlng ln Da[a Sur. Constructlon ls now underway, thanks to the donated
bulldlng materlals and labor servlces.
The example of 8anga P|TS explorlng every opportunlty to reach communltles ls a response to the deslre of
the Aqulno government to "expand |CT servlces to the barangays (ololowol|n on lC7 setv|ces so mo
ootonoy." |t ls also truly a manlfestatlon of the Plllplnos' bayanlhan splrlt.
|t only takes one boat and the collectlve bayanlhan splrlt of a communlty to
brldge geographlc and dlgltal dlvldes.
A rlver separates the resldents of barangay of Da[a Sur and the 8anga Parmers
|nformatlon and Technology Servlces (P|TS) Center ln Aklan. Thls, however,
does not stop the staff of 8anga P|TS from maklng good on thelr mandate to
brlng |CT lnformatlon and opportunltles, even lf lt means crosslng the waters
of the Aklan Plver to do lt.
ll
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2. 7o provide and deveIop services & content for socio-economic deveIopment of communities
Approprlate and relevant servlces and content that meet establlshed standards are lmportant ln the
utlllzatlon of CeCs because they are vltal to the CeC's place ln a communlty. |t ls through provlslon of
these servlces and content that we enable barangays the opportunlty for economlc development as well
as soclal change.
3.7o ensure avaiIabiIity of competent CeC knowIedge workers
CeC Knowledge workers are the backbone of the Phlllpplne CeC Program and as such, the
development of competent CeC Knowledge workers ls lntegral to the relevance and sustalnablllty
of the CeCs.
The Phlllpplne CeC Program and the telecentre.org - Phlllpplne CeC
Academy (tPCA) has en[oyed a productlve run.
Slnce lts organlzatlon last 2007, the academy pushed the capablllty
bulldlng component of the PhllCeC program to the hllt, developlng and
rolllng out an arsenal of tralnlng courses, deslgned to respond to the goal
of the Strateglc Poadmap of 2008-20l0 to ensure the avallablllty of
competent knowledge workers for CeCs ln the country.
|n 2009, the Academy plloted the Poundatlon Courses for CeC Managers, composed of four speclallzed courses
whlch are geared towards the professlonallzatlon of the CeC managers. The foundatlon courses - Development
Perspectlve for CeC Managers, CeC Management Level l, CeC Management Level 2 and Practlcal Pesearch for
CeC Managers - form part of the currlculum developed by the tPCA, based from the Natlonal Competency
Standards for CeC Knowledge workers, whlch lead to a Certlflcate or Dlploma for CeC Management.
At lts core, the courses almed to provlde the necessary groundwork to facllltate a deeper understatlng of the
CeC and the manager's strateglc role ln lts development. The pllot run for the foundatlon courses was held
from 1une-August 2009 and produced a total of l02 CeC manager graduates.
PhiICeC program, tPCA roII out capabiIity buiIding courses for CeC managers
l2
The lmpetus to create the onllne counterpart for the foundatlon courses came from the need to serve and reach
knowledge workers ln the farthest and remotest areas ln the country - grassroots workers whose sltuatlon prevent
thelr presence ln face-to-face capablllty-bulldlng tralnlng workshops. Slnce lts launch ln 20ll, the onllne courses
has been successful ln tralnlng l09 enrollees.
On the other hand, the Lssentlals on Communlty eCenter
Management Tralnlng for CeC Knowledge workers was a
comprehenslve orlentatlon course on CeC operatlon and
management for newly deslgnated CeC managers. A total
of l0 batches was conducted from March 20l0 to August
20ll, galnlng the attendance of 277 partlclpants.
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4. 7o provide communities with knowIedge to achieve aIternative soIutions to power, connectivity
and technoIogy concerns
The Program ls also concerned wlth lssues that communltles have on power, connectlvlty and technology
and ls wllllng to help them flnd solutlons ln addresslng these lssues, by laylng out thelr optlons and polntlng
them ln the rlght dlrectlon.
5. 7o promote the vaIue of the PhiIippine CeC Programto the growth of seIf-reIiant communities
towards earning the support of decision makers, Ieaders and stakehoIders
The Phlllpplne CeC Program also relles on the contlnued support of dlfferent leaders and key declslon
makers ln government, both natlonal and local, as well as varlous stakeholders who lnvest thelr tlme and
resources towards the success of the Program. |t ls vltal to keep these partles lnformed on the value and
the achlevements of the Phlllpplne CeC Program to ensure contlnued commltment and support of all
lts lnltlatlves.
Newpartnerships, expanding capabiIity buiIding horizons
Por lts part, the PhllCeC program sought new ways and new partnershlps to further beef up lts capablllty bulldlng
component. Among these were the lncluslon of the scholarshlp package for the Strengthenlng CeC Grant program
and the partnershlps forged wlth l4 State Unlversltles and Colleges (SUCs)for the conduct of the baslc |CT tralnlng
for CeC Knowledge workers uslng lSchools tralnlng resources.
To date, a total of 65 scholars have been tralned under the
Strengthenlng Grant program. Meanwhlle, the PhllCeC
Program - SUC partnershlp have ylelded a total of ll batches
of |CT llteracy tralnlng for CeC knowledge workers, partlclpated
ln by 203 knowledge workers from l08 CeC hosts of the
PhllCeC program, l4 eSkwela centers and l PhllPost CeC.
Addltlonally, the PhllCeC Program and the Phlllpplne CeC Network (PhllCeCNet) have responded to the Global
Telecentre women Campalgn wlth the launch of the Phlllpplne Dlgltal women Campalgn (PDLwC), a natlonal
dlgltal lncluslon campalgn whlch seeks to make l0,000 women dlgltally llterate.
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has more opportunities.
Components
CeC DeveIopment and Management
The CeC Development and Management component targets Goal l. Three thrusts characterlze lt:
establlshlng, strengthenlng, and harmonlzlng.
The creatlon of new CeCs ls baslc to extendlng the reach of the Program as well as lncreaslng people
access to the |nternet. Thls lnvolves provldlng hardware and tralnlng to new CeCs.
Strengthenlng lnvolves provldlng relnforcement grants to develop current CeCs and CeC Knowledge
workers. |t ls here, too, where the efforts of the dlfferent stakeholders lnvolved ln the Program are
consolldated.
All of these lnltlatlves wlll work towards achlevlng the targets recommended by UNLSCAP, whlch sets the
standards of adequate access of cltlzens to publlc access polnts as one publlc access polnt per ten
thousand (l0,000) people.
Succlnctly, thls component shall
Develop a set of pollcles and guldellnes for the establlshment & sustalnable operatlon of CeCs.
Provlde grants and lncentlves towards the strengthenlng of current CeCs.
Lnsure support of key stakeholder groups for the establlshment & sustalnable organlzatlon of
CeCs ln barangays.
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DSIRD RSUL7 AC7IVI7Y 7IMLIN
Approved CeC pollcles and
guldellnes
|ncreased number of CeCs
establlshed ln the
munlclpalltles and barangays
Strengthened and Sustalnable
CeCs
Pecommended CeC
structure/organlzatlon ln every
munlclpallty ln the country
Clvll Servlce Commlsslon-approved
plantllla posltlons for CeC Knowledge
workers

Accredlt CeCs to hlgher or upgraded level
Accredlted Cafes as CeCs
Develop a CeC Operatlons Manual
Deflne CeC buslness models
Deflne guldellnes for the clusterlng of
8arangaysto ldentlfy focal sltes for the
establlshment of CeCs at the barangay
level
Lstabllsh CeCs
|nstltute and expand CeC award system

Provlde grants to strengthen exlstlng CeCs
Lobby for leglslatlve support at the natlonal
and local levels
Prepare [ustlflcatlons for CeC plantllla posltlons
and coordlnate lnltlatlve wlth the Clvll Servlce
Commlsslon
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Thls component hlghllghts partnershlps between publlc and prlvate sector content provlders
ln achlevlng the emergence and operatlon of CeCs not merely as access polnts or hubs but as
responslve and effectlve lnformatlon servers and exchangers dellverlng content of pertlnent
value to users.
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Arakan ls [ust one of the 95 CeC beneflclarles who opted to apply for the equlpment package. Another beneflclary,
the CeC of San 1ose ln the Caraga reglon, applled for the equlpment grant ln the hopes of galnlng a pro[ector for
thelr CeC. The pro[ector was badly needed ln San 1ose and lts arrlval came llke an answered prayer. The pro[ector
has already been used durlng the Larly Chlld Care and Development (LCCD) 8udget Hearlng, an lndlcatlon that
the CeC of San 1ose ls puttlng to good use the glft they have recelved.
The CeC grants, however, are not [ust about equlpment.
Through the scholarshlp package, a total of 65 knowledge
workers underwent tralnlng for two tPCA foundatlon
courses held on Pebruary and August 20ll, respectlvely, as
full scholars.
At lts core, the Strengthenlng CeC Grants ls all about recognlzlng the lnherent potentlal of
exlstlng CeCs and maklng them stronger, better and more effectlve through the provlslon of relevant support.
The backbone of the entlre PhllCeC program, every CeC deserves all the help lt can get to contlnue lts mandate
to empower local communltles through lnformatlon and opportunltles.
Havlng experlenced flrsthand how the CeC conslderably sped up the
operatlons of thelr munlclpallty, Arakan Mayor Gerardo Tuble searched
hlgh and low for the means to purchase the addltlonal computers badly
needed by thelr CeC. He found the answer to thelr needs through the
Strengthenlng CeC Grants of the Phlllpplne Communlty eCenter (PhllCeC)
Program.
Launched on Pebruary 20l0, the Strengthenlng CeC Grant provldes
customlzed support to exlstlng CeCs ln order to lmprove, strengthen and
"beef up" lts capabllltles and servlces. The grant has three strengthenlng
packages, each addresslng a speclflc CeC need: the equlpment grant to
augment the need for hardware and equlpment to relnforce servlces and outputs, the scholarshlp grant to
provlde knowledge workers wlth skllls necessary for CeC management and the connectlvlty grant to address
the need for connectlvlty and access.
7he PhiICeC ProgramStrengthening CeC Crants Answered Prayers and Renewed Hope
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"we learned about the grants program from the
PhllCeCNet portal. |t was the day of the appllcatlon
deadllne and we made a last-mlnute appllcatlon. Lucklly,
we were lncluded as one of the beneflclarles for the
equlpment grant." sald Mr. Llmer Montales, Arakan's
Munlclpal Plannlng and Development Coordlnator.
"we are very grateful."
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Siay eLCUCeC : A Prime IC7 Mover and Innovator in Zamboanga Sibugay
,
The local eLGU Communlty eCenter ln Slay, Zamboanga Slbugay had lts share of "flrsts" ln terms of
lnnovatlons ln the dellvery and access to onllne government servlces. |n 2007, lt pegged another CeC
lnnovatlon by lntegratlng the 8atch Pequest Lntry System (8PLQS) servlces ln lts roster of offered
servlces.
Slay's 8PLQS-related actlvltles flrst started ln 1anuary 2007. when news of the Slay's 8PLQS servlces
spread, people soon came - and they came ln droves.
The shortened processlng tlme, whlch took only a day or two, coupled wlth prompt and courteous
servlce by Slay personnel and the steadfast support of the executlve and leglslatlve departments of
the local government, all contrlbuted to the mllestone success of the lnltlatlve. wlthln flve months
after lts lmplementatlon, over l 000 appllcatlons had been recelved and eventually processed.
The Slay LGU lnltlally planned to set up a local Serbllls outlet ln the munlclpallty to lssue the commonly
requested Securlty Paper (SLCPA) copy of clvll reglstry documents after a flre ravaged the local Clvll
Peglstry Offlce.
However, upon learnlng that SLCPA documents were only lssued at the Natlonal Statlstlcs Offlce (NSO)
Serbllls outlet ln Zamboanga Clty, the Slay CeC lnstead utlllzed lts |nternet faclllty to emall all requests
dlrectly to the 8PLQS Serbllls Coordlnator ln lleu of employlng a llalson offlcer to avold delays and
unnecessary expenses.
The pro[ect, orlglnally lntended to cater to Slay constltuents and the lmmedlate nelghborlng
munlclpalltles, was so successful that the CeC has slnce expanded lts coverage to also serve the
needs of resldents from the nearby provlnces of Zamboanga del Norte and Zamboanga del Sur.
Aslde from ploneerlng the 8PLQS servlce ln thelr munlclpallty, the Slay CeC was also the flrst CeC to
become an eSkwela center ln the provlnce of Zamboanga Slbugay.
Truly, lt can be sald that the munlclpal government of Slay, through lts CeC, has opened up a world
of posslbllltles ln |CT to the whole communlty wlth the hostlng of 8PLQS and the eSkwela at the
local CeC.
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CeC Services & Content
The CeC Servlces & Content component sets lts slghts on Goal 2 - ensurlng relevant servlces & content for
CeC users. The component has four strategles to brlng thls about:
Develop standards for CeC servlces & content
Develop new servlces & content relevant to the needs of communltles
Develop the capablllty of CeCs to generate locallzed content
Deslgn & facllltate the lmplementatlon of a mechanlsm for access to servlces & content from
government and non-government portals through CeCs
Thls component hlghllghts partnershlps between publlc and prlvate sector content provlders ln achlevlng
the emergence and operatlon of CeCs not merely as access polnts or hubs but as responslve and effectlve
lnformatlon servers and exchangers dellverlng content of pertlnent value to users.
Lstabllshed mlnlmum standards
for servlces and content for CeCs
CeCs as dellvery channels of
eGovernment & other servlces
Communltles that are capable
of developlng thelr own content
CeCs uslng new content dellvery
platforms

Conduct survey of CeC servlces
and content
Develop guldellnes for the mlnlmum
standards for servlces and content that
CeCs need to provlde to thelr communltles
Lobby wlth NGAs to recognlze CeCs as
condults for dellvery of e-government
servlces
Develop and strengthen partnershlps
and access mechanlsms wlth content
and servlce provlders wlth government
and non-government portals
Share content among CeCs
Capacltate communltles to develop own
content (lncludlng use of |CT tools), lncludlng
those focuslng on buslness & entrepreneurshlp
Provlde lncentlves for development and
locallzatlon of content
Conduct feaslblllty study on uslng other
content dellvery platforms
Traln a communlty of developers speclallzlng
ln these other dellvery platforms

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CHI7S on its 7th year

To date, there are over 40 CH|TS lnstallatlons natlonwlde wlth Pasay Clty on the verge of cltywlde lmplementatlon,
and other local government unlts gearlng for thelr own lmplementatlon thls year. |t would be noted that CH|TS
contlnues to allgn ltself wlth the changlng needs of the tlmes, ln lts quest to maxlmlze the capabllltles of moblle
technology, and meet current and future standards on the access and dellvery of health lnformatlon and servlces by
the Department of Health and the Phlllpplne Health |nsurance Corporatlon (PhllHealth).
Speclflcally, the system boasts of lts belng able to target maternal and neonatal health as per recorded
lnformatlon, e-health modules on maternal and chlld health, as well as a Short Messaglng Servlce (SMS)
appolntment system for tracklng mothers and bables for thelr scheduled medlcal check-up.
|n a recent partnershlp for the lmplementatlon of the the 1olnt Programme on Maternal and Neonatal Health
(1PMNH), CH|TS flgures ln lmportance ln 1PMNH's alm to lmprove the provlslon of a contlnuum of quallty of care
and servlces from pre-pregnancy, antenatal, lntra-partum, post-natal, and neonatal care.
The 1PMNH ls a concerted effort of the Unlted Natlons Populatlon Pund (UNPPA), Unlted Natlons Chlldren's Pund
(UN|CLP) and world Health Organlzatlon (wHO).
1PMNH pro[ect sltes lnclude the provlnces of Lastern Samar, |fugao, Lanao del Sur, Magulndanao, North
Cotabato and Saranganl, and the cltles of Tacloban, General Santos, Tagulg, Navotas, Paranaque and Makatl.
The UP Manlla Natlonal Telehealth Center ls the excluslve provlder of tralnlng, accredltatlon, and servlces of
CH|TS and conslders tralnlng competency and bulldlng capacltles among health workers essentlal for the
lmplementatlon of an electronlc medlcal record system for rural health unlts.
w|th teotts soutceJ ltom htt://www.ch|ts.h
May l0, 20ll marks the 7th annlversary of the lmplementatlon of the
Communlty Health |nformatlon Tracklng System or CH|TS. The homegrown
medlcal record system has come a long way slnce lts pllot launch ln 2004 at
the Llvlra Lagrosa Health Center ln Pasay Clty.
Developed by the Unlverslty of the Phlllpplnes - Manlla through Dr. Herman
Tolentlno and Dr. Alvln Marcelo, the system was orlglnally meant as a
"Chlld |n[ury Tracklng System," and has slnce become the lmportant tool ln
the automatlon of health lnformatlon system ln rural health unlts (PHUs) ln
the country.
"we see the potentlal of uslng CH|TS for system-generated patlent lnformatlon
as well as lnventory management system for the 1PMNH," expresses Dr. Plorence
v. Tlenzo, Health Speclallst of The world 8ank. The [olnt programme lntends to
lncrease equltable access to and utlllzatlon of reproductlve health, and maternal
and newborn lnformatlon, goods and servlces ln prlorlty areas, and enhance
effectlveness of natlonal and sub-natlonal support to local plannlng, lmplementatlon,
and monltorlng of the DOH's Maternal, Newborn and Chlld Health and Nutrltlon
strategy.
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CapabiIity uiIding
|n response to Goal 3, the Capablllty 8ulldlng component shall ensure the avallablllty of competent and
motlvated knowledge workers ln every CeC. The telecentre.org-Phlllpplne CeC Academy (tPCA) shall be
tralnlng arm of the Program.
Develop the capaclty of CeC Knowledge workers towards bulldlng self-rellant communltles.
Provlde learnlng opportunltles for CeC Knowledge workers.
Lnsure contlnuous knowledge sharlng among members of the CeC communlty.
Competent Knowledge workers
ln every CeC as change agents
for thelr communltles
Knowledge Lxchange Programs
and |nltlatlves

Conduct CeC Management Courses,
lncludlng CeC Courses on 8uslness &
Lntrepreneurshlp
Organlze and conduct annual
Knowledge Lxchange Conferences
Lnhance and malntaln the PhllCeC
Program Portal
Conduct Lxchange vlslts between
CeC Managers
Develop and dlssemlnate
publlcatlons

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Kaew|e6qe lxchaaqe Ceafereace I|me||ae
Neem|er 11-1, 1
.t |aew|eae |\c|+ae tealereace
M+aa+|aea t|t
44part|c|paats
|e|raar -1, 1
zaa |aew|eae |\c|+ae tealereace
M+aa+|aea t|t
part|c|paats
!eptem|er I-19, 1
1ra |aew|eae |\c|+ae tealereace
M+ct+a |.|+aa te|a
|c/]|/] tet ||/e:||c/s |/ ||e |||||((|/es s/1 3a||1|/] ||e tet /e|ac/|
I part|c|paats
|h||CeCNet as a |eese, |eara|aq ce||a|erat|e erqaa|tat|ea
kpr|| 1-4 1
+t| |aew|eae |\c|+ae tealereace
M+a||+
|/]s]|/] tcmma/|||es |/ |/ca|e1]e-|sse1 1e|e|c(me/|
1 part|c|paats
|aaac|aq ef the |h|||pp|ae CeC kea6map 1-11
|aaach|aq ef |h|||pp|ae CeC |erta|
|aaach|aq ef te|eceatre.erq |h|||pp|ae CeC kca6em
|aaach|aq ef the |h|||pp|ae CeC Netwerk
M00 |etweea C|CI aa6 |h||CeCNet partaers
|e|ra+r zI, z
|h||CeCNet |ecemes a fa||-f|eq6e6 |eqa| eat|t
!eptem|er 11-14, 19
t| |aew|eae |\c|+ae tealereace
9aetea t|t
te|e|/s||/] |es//|/], mc||/] /c/as/1 |c]e||e/
1I part|c|paats
|ace-te-|ace w|th the CeC champ|eas
Marketp|ace ef |6eas
M0k s|qa|aq fer CeC |reqram |eaef|c|ar|es fer 19
0ec|arat|ea ef !appert
1a6 |h||CeCNet 6eaera| kssem||
Neem|er 14-1, 11
t| |aew|eae |\c|+ae tealereace
te|a t|t
|//c|s|e /c/ s|/e/]|| s/1 sas|s|/s|||||,
1 |art|c|paats
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knowIedge xchange Conferences for CeCs:
a tradition of Iearning and sharing
The Communlty eCenter movement ln the Phlllpplnes began
wlth two Multl-purpose Communlty Centers (MCTs) organlzed
by the Department of Sclence and Technology (DOST) ln l999.
Prom the early pllot ln l999 and the lnltlal 755 CeCs ldentlfled
ln 2007 to the ll0l operatlonal CeCs to date, the movement
contlnues to stand strong. |t has endured through all these years,
thanks to lts strong network of partnershlps, forged and
strengthened durlng the Knowledge Lxchange Conferences
(KLC) on Communlty eCenters (CeCs), an annual celebratlon of
learnlng, sharlng and fellowshlp.
The KLC has always been a landmark event, an event
antlclpated by the hundreds of CeC leaders, stakeholders
and knowledge workers across the country. |t upholds the
very concept of partlclpatlon whlch the Program stands for
as lt strlves to empower Plllplno communltles.
|t ls an lntegral part of the Phlllpplne CeC Program's contlnulng
efforts to lmprove and lnnovate. |t ls an opportunlty for each
member and stakeholder to become one communlty, comlng
together ln a celebratlon of learnlng and knowledge exchange.
More than [ust an opportunlty to exchange learnlng and storles,
the KLC ls a shared tradltlon that fosters camaraderle among the
people at the forefront of the CeC cause. |t ls the motlvatlon that
spurs the Phlllpplne CeC program to take great leaps forward.
6 kCs - and counting
The lst and 2nd Knowledge Lxchanges started lt all. Held wlthln
3 months of each other, at a tlme when the CeC movement was [ust
beglnnlng to take root ln the country, the conferences devoted tlme
and focus to the sharlng of CeC experlences, ln a bld to foster learnlng
and growth. Thls practlce would go on to become the core prlnclple
that wlll lnfluence and fuel future KLCs.
The 3rd KLC gave the varlous CeC lnltlatlves ln the country a name
and a face - the Phlllpplne Communlty eCenter Network. The succeedlng
KLCs became venues to showcase the Program's groundbreaklng
mllestones and ln the next few years, the Program had plenty of reasons
to celebrate: ln a landmark celebratlon of lts vlslon and dlrectlon, the 4th
KLC formally launched the Phlllpplne CeC Network (PhllCeCNet), the
Phlllpplne CeC Strateglc Poadmap 2008-20l0, the Phlllpplne CeC Portal
and the telecentre.org-Phlllpplne CeC Academy (tPCA).
The 5th and 6th knowledge exchange conferences, two of the largest KLCs
to date, gathered a total of 270 and 260 partlclpants, respectlvely. These
were a culmlnatlon of the Program's successes, celebratlng achlevements
and gearlng up to address the challenges of lnnovatlon and sustalnablllty
And the rest, they say, ls hlstory.
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7echnoIogy SoIutions
The reallty on the ground calls for baslc responses and solutlons lf |CT and CeCs are to fully assume thelr roles
and become englnes of communlty growth, access, and self-rellance.
The Technology Solutlons component of the Phlllpplne CeC Program wlll asslst communltles to cope wlth
lssues on connectlvlty, power and technologles.
|t wlll provlde consultancy, offer potentlal solutlons, and connect them to other CeC partners and
organlzatlons whlch can provlde tools and resources to actuallze these solutlons. Thls component also
recommends "Green |CT" practlces ln CeCs.
The followlng actlon areas make up thls component's response to Goal 4:
Develop a comprehenslve plcture of the CeC lnfrastructure and connectlvlty sltuatlon across the
country.
Lncourage CeCs to adopt and apply lnnovatlve solutlons to address power and connectlvlty lssues, as
well as to adapt to new & green technologles.
Advocate the provlslon of hlgh quallty affordable broadband servlces to all barangays.
Updated database of CeC
|nfrastructure and Connectlvlty
Actlve advocacy for low power
solutlons for CeC's wlth no or
llttle electrlclty
Strongly lnstltuted practlce of
'Green |CT' to help manage
effects of |CT on the envlronment
and cllmate change
Pecommend Speclal Telco
Programs for CeC's
Updated CeC Managers
Update CeC |nfrastructure and
Connectlvlty Pecords
Produce and dlssemlnate whlte
papers and a case study
Pormulate CeC Pelevant 'Green
|CT' Pollcles
Dlssemlnate 'Green |CT' pollcles
and practlces
Conduct a PPP Nat'l Campalgn for
Connectlvlty
Organlze and conduct |nformatlon
Lxchange Pora on new technologles
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20ll, and
then twlce a
year

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San Remigio, Cebu: An e-MunicipaIity
"Through connectlvlty of barangays, the e8arangay pro[ect ls seen as key ln stlmulatlng the dynamlsm and
competltlveness of the local government unlts (LGUs) through faster, more effectlve and responslve publlc servlce
dellvery at the local level," Lngr. Cabellon sald added.
Last November 20l0, the Cv|SNet/8lue Medla team completed the lnltlal survey and successfully lnstalled two
of the wlreless wlde Area Network (wwAN) server towers, one ln the San Pemlglo CeC and one ln San Mlguel,
the southernmost barangay ln the munlclpallty. At 25 kllometers apart, the towers are expected to provlde only
partlal connectlvlty to several barangays but the wlreless slgnal ls expected to be clearer when more towers
are lnstalled.
The CeC also ensured communlty ownershlp for the pro[ect by conductlng two batches of soclal preparatlon
sesslons. Dubbed as the San Pemlglo |CT Congress, these sesslons sought to brlef all 27 barangays on the current
standlng of the 8arangay e-Pro[ect and the beneflts that would come wlth lt - transparent governance, lncrease ln
resources and efflclent servlce dellvery and feedback.
8efore the Phlllpplne Communlty eCenter Poadmap for 20ll-20l6 envlsloned
the move to brlng the program closer to rural barangays, the munlclpallty of
San Pemlglo had already conceptuallzed the beglnnlngs of the 8arangay
e-Pro[ect, an lnltlatlve whlch would lnterconnect the munlclpallty and all lts
LGU-allled offlces.
"The 8arangay e-Pro[ect for the Munlclpallty of San Pemlglo seeks to become a
template for the remote barangay connectlvlty especlally wlth the absence of
a domlnant |CT-servlces provlder ln the area," sald Lngr. Pomarlco Cabellon,
CeC Manager of San Pemlglo durlng the 6th Knowledge Lxchange Conference
last November 20l0.
Uslng the 8lue Medla technology provlded by the Central vlsayas |nformatlon
Sharlng Network Poundatlon (Cv|SNet) and the 8lue Medla Communlcatlons
|nc., the pro[ect wlll alm to wlrelessly connect all 27 barangays of the
munlclpallty.
23
z - z
Promotions and Advocacy
The need for advocacy and promotlon of the Phlllpplne eCenter Program and the country's CeCs cannot
be underestlmated. Now, more than ever, pollcy-makers and declslon makers ln all levels of governance
need to see and appreclate the value and cross-cuttlng beneflts of |CTs and CeCs, not only as vehlcles for
unlversal access and dlgltal lncluslon but as potent tools for communlty development. |n thelr hands and
declslons lle the resources, the drlvlng forces, and the authorlty to glve |CT and CeCs the lnstltutlonallzatlon
and sustalnablllty that are needed and deserved.
Thls component wlll focus on a sustalned campalgn to educate and empower leaders and people on the
lncreaslng relevance of |CTs to modern llfe. |t wlll also show |CT and CeCs worklng to brlng about equltable
access to and utlllzatlon of varlous content and servlces, such as those provlded through e-government.
The followlng communlcatlons and promotlons strategles wlll be pursued:
Palse awareness and appreclatlon of lntended audlences on the lmportance of the Phlllpplne
CeC Program,
Moblllze communltles, lncludlng government agencles, to support and partlclpate ln the Program,
and
|nfluence local government unlts (LGUs) to make Communlty eCenters as a prlorlty development pro[ect.
These lnltlatlves wlll have to be strengthened and supported by all stakeholders, especlally local
government unlts. A Communlcatlons Plan to promote the program and lts goals wlll gulde the
communlcatlon and advocacy thrust.
|ncreased awareness and
appreclatlon of CeCs amongst
varlous stakeholders
Publlshed lmpact and best
practlces, success storles
Asslst ln the dellvery/procurement
of resources and servlces
Prlorltlzatlon of CeCs by LGUs
|mplement Communlcatlons Plan
(|LC, llnkages, press releases, orlentatlon
and brleflng of Local Chlef Lxecutlves,
tours, vlslts, websltes)
Organlze and Conduct Natlonal CeC Day
Strengthen llnkages wlth Natlonal
Government Agencles, Local Government
Unlts, communltles and the prlvate sector
Document success storles and best practlces
8ulld or form partnershlps/ alllances/coalltlons
(flnd champlons, dlscuss need for coalltlon-bulldlng
and potentlal goals, resources, actlvltles,
evaluatlon, etc)
Gather support from LCLs and Leglslatlve
Assemblles
20ll-20l6
20ll-20l6
20ll-20l6
20ll-20l6

24
z - z
The PutureGov Awards ls organlzed by the PutureGov Asla Paclflc magazlne, an lndependent trade [ournal
focuslng on publlc sector modernlzatlon. Thls year's nomlnatlons were [udged by a panel of senlor clvll servants
from all over Asla and chalred by Laurence Mlllar, Ldltor-at-Large of the PutureGov Asla Paclflc magazlne and former
Government Chlef |nformatlon Offlcer of New Zealand.
PhiICeC Programbags FutureCov Awards 2010 for DigitaI IncIusion
The Phlllpplne Communlty eCenter Program emerged as one of two wlnners
for the Dlgltal |ncluslon category of the PutureGov Awards 20l0, an annual
recognltlon program celebratlng publlc sector lnnovatlon and best practlces
ln Asla.
A total of 869 nomlnatlons from l6 countrles were recelved - an unprecedented
number ln the award's four-year run. The Dlgltal |ncluslon category, one of the
22 categorles of the PutureGov Awards 20l0, recognlzes programs that makes
use of technology to brldge the dlgltal dlvlde. The PhllCeC program shared the
award wlth the Nenasala program of the |nformatlon and Communlcatlon Technology Agency of Srl Lanka.
The PhllCeC Program ls a natlonal dlgltal lncluslon program whlch alms to provlde Plllplnos wlth access to |CT
servlces and opportunltles through Communlty eCenters (CeC). |ts relevance to natlonal development can be
seen through the lmpact lt has made to rural communltles and governance - removlng obstacles to dlgltal
opportunltles and provldlng a natlonal vlslon and dlrectlon to steer the |CT lnltlatlve ln the country.
25
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FI7S-anga AkIan Success Story: knowIedge and skiIIs are our best arms against poverty
| am Kenneth T. Susano, 38 years old, marrled wlth one daughter. | am currently resldlng ln |ba[ay, Provlnce
of Aklan. | love dolng thlngs that are challenglng. | worked as an electrlclan for several years ln dlfferent
companles ln the Phlllpplnes and abroad. |n my l5 years worklng ln the electrlcal trade, | met dlfferent people
ln dlfferent places. |'ve learned and developed my skllls from them. 8ut one of the best teachers | had was the
computer, especlally the |nternet and world wlde web.
| had my flrst hands-on experlence wlth a computer when | vlslted the Parmers |nformatlon and Technology
Servlces (P|TS) Center ln 8anga ln 2002. | was lnterested to try out the computer keyboard and was shown
how to access the |nternet as well. Prom then on, | was a frequent vlsltor of the Center, untll | got a [ob abroad.
whlle stlll uslng the P|TS servlces through the |nternet, | learned how to troubleshoot a computer.
| started developlng and testlng my sklll as a computer technlclan on November l6, 2009, when | put up an
|nternet cafe buslness. what pushed me to learn and develop my sklll ln flxlng computers was that havlng
my computer flxed by a technlclan was expenslve. Through the |nternet, | got the lnformatlon | needed to learn
the trade. Thls tlme, when | have computer troubles, | can flx lt ln an lnstant. | also earn money when | flx the
computers of other people.
The |nternet lnsplred me that nothlng ls lmposslble to learn. More knowledge on technology could help you earn
blg money. Through the |nternet | have a hobby whlle earnlng money.
Thls tlme | am learnlng how to modlfy old cars, llke repalnt and set up spoller sound to lmpress car buyers.
Honestly, | don't have any background ln automotlve. | began to learn about lt when one of my cars got ln trouble.
| wanted lt flxed that day for the next day a buyer was comlng to see my car. 8ut all the mechanlcs ln town were
busy. what | dld was surf the |nternet and researched the prlnclples of car englnes and how they work, untll |
flnally understood the whole system. | researched my car trouble, asked the experts onllne to understand the
mechanlcs of the computer box (electronlc fuel ln[ected) and the electrlcal dlstrlbutlon. Now, | can flx a car by
my self. | have a llttle automotlve buy-and-sell buslness wlth the knowledge | learned from |CT.
| learned a lot of skllls from other people. | practlced what | learned as a 4-H'er oung Parmer, ralsed hog fatteners
and grew vegetables ln my backyard. | was a welder, an electronlcs technlclan, a carpenter, a mason, a tlle setter.
| dld [obs ln gun smltlng, automotlve palntlng, and even as decorator.
8ut | learned a lot more from the |nternet by explorlng the lnformatlon avallable ln the web. ou can learn
anythlng you want wlth [ust a cllck of a button. And the more skllls you have, the better, for nobody can take
them away from you. | belleve that knowledge and skllls are the best arms we have agalnst poverty.
| came from a poor famlly. My mother ls a dressmaker and my father had no flxed source of lncome durlng my
chlldhood. My school days were dlfflcult because my father found lt hard to flnd a stable [ob. He dld not have
the skllls | learned from the |nternet, and he dld not flnlsh hls college course. | dld not want thls to happen
when | had my own famlly. Thls ls why | am very thankful to P|TS 8anga for lntroduclng me to thls new
technology -- the computer and the |nternet.
26
z - z
2011 2012 2013 2014 2015 2016
1. CeC DeveIopment and Management
Accredlt CeCs to hlgher or
upgraded level
Accredlt lCafes as CeCs
Develop CeC Operatlons
Manual
Deflne CeC 8uslness
Models
Deflne guldellnes for the
clusterlng of barangays to
ldentlfy focal sltes to
establlsh CeCs at barangay
level
Lstabllsh CeCs
|nstltute and expand CeC award system
Provlde grants for strengthenlng exlstlng CeCs
Lobby for leglslatlve support at natlonal & local levels
2. CeC Services and Content
Conduct survey of CeC
servlces & content
Develop guldellnes for
mlnlmum standards for
servlces and content
Prepare [ustlflcatlons for CeC plantllla
posltlons and coordlnate lnltlatlve wlth
the Clvll Servlce Commlsslon
Conduct feaslblllty study
on uslng content dellvery
platforms
Lobby wlth Natlonal Government Agencles to recognlze CeCs as condults
for dellvery of eGovernment servlces
Develop and strengthen partnershlps and access mechanlsms wlth content
& servlce provlders
Share content among CeCs
Capacltate communltles to develop thelr own content
Provlde lncentlves for development & locallzatlon of content
Traln communlty of developers speclallzlng ln dellvery platforms
T
l
m
e
l
l
n
e
27
z - z
2011 2012 2013 2014 2015 2016
Conduct CeC Management courses
Organlze and conduct annual Knowledge Lxchange Conferences
Set up and malntaln the PhllCeC Program portal
Conduct exchange vlslts between CeC managers
Develop and dlssemlnate publlcatlons
3. CapabiIity uiIding
4. 7echnoIogy SoIutions
Update CeC lnfrastructure and connectlvlty records
Produce & dlssemlnate
whlte papers & case
studles
Pormulate CeC-relevant "Green |CT
pollcles"
Conduct PPP natlonal campalgn for connectlvlty
Organlze & conduct |nformatlon Lxchange Pora on new technologles
Dlssemlnate "Green |CT" pollcles & practlces
5. Promotions & Advocacy
|mplement CeC Communlcatlons Plan
Organlze & conduct Natlonal CeC Day
Strengthen llnkages wlth NGAs, LGUs, communltles, prlvate sector
8ulld/form partnershlps, alllances, coalltlons
Gather support from LCLs and Leglslatlve Assemblles
T
m
l
e
l
l
n
e
28
z - z
Conduct CeC Management courses
Organlze and conduct annual Knowledge Lxchange Conferences
Set up and malntaln the Phlllpplne CeC Program portal
Conduct exchange vlslts between CeC managers
Develop and dlssemlnate publlcatlons
3. CapabiIity uiIding
4. 7echnoIogy SoIutions
Update CeC lnfrastructure and connectlvlty records
Produce and dlssemlnate
whlte papers and case
studles
Pormulate CeC-relevant
"Green |CT pollcles"
Conduct PPP natlonal
campalgn for connectlvlty
Organlze and conduct lnformatlon exchange fora on new technologles
Dlssemlnate "Green |CT" pollcles & practlces
5. Promotions and Advocacy
|mplement CeC Communlcatlons Plan
Organlze and conduct Natlonal CeC Day
Strengthen llnkages wlth Natlonal Government Agencles,
Local Government Unlts, communltles, prlvate sector
8ulld/form partnershlps, alllances, coalltlons
Lncourage buy-ln from Local Chlef Lxecutlves and leglslatlve assemblles
2011 2012 2013 2014 2015 2016

K
e
y
p
l
a
y
e
r
s

&

s
t
a
k
e
h
o
l
d
e
r
s
Admlnlsters and manages the Program, provldes
overall supervlslon, ensures flnanclng and
coordlnates resource moblllzatlon and bullds
publlc prlvate clvll soclety collaboratlon ln
natlonal and local levels ln pursult of Program
goals.
Promulgates laws towards successful CeC scallng
and to allocate the resources needed. Llne
agencles, GOCCs, GP|s can provlde content to the
CeCs and use CeCs as dellvery channels for
lnformatlon and servlces.
Provlde power and connectlvlty for exlstlng and
potentlal CeCs under the regulatlon of DOL and
DOTC-NTC.
Provlde dlrectlon to lndlvldual CeCs, as CeC
champlons ln thelr respectlve communltles,
worklng towards sustalned access to resources
and to be an lnsplratlon to the CeC workers.
Lnsure avallablllty and access to relevant,
updated content & servlces.
Supplement the flnanclal and technlcal resources
that are avallable for CeC development.
Support lmplementatlon of the Phlllpplne
CeC Program and provlde consultancy, research
and advocacy servlces for CeCs.
Dellver relevant, useful and good capaclty
bulldlng programs as a consortlum of |CT
capablllty bulldlng lnstltutlon members
Deslgn lndlvldual CeCs as tools for development,
mechanlsms for networklng and provlde volce
for communltles.
Contrlbute to the advocacy and collaboratlon
that wlll help create, motlvate and sustaln
successful CeCs.
Information and Communications 7echnoIogy
0ffice, Department of Science & 7echnoIogy
xecutive/LegisIative ranch
nergy and 7eIecommunication Companies
LocaI Chief xecutives and Heads of SchooIs
Content Providers/DeveIopers
Funding Agencies and DeveIopment
Institutions
PhiIippine CeC Network Inc. (PhiICeCNet)
teIecentre.org - PhiIippine Community
eCenter Academy (tPCA)
CeC knowIedge Workers
Media
8ecome responslble for some advocacy and
promotlons dutles. They serve as the Champlons
of the Phlllpplne CeC program.
Serve as addltlonal access polnts for communltles
Act as key players ln the Phlllpplne CeC Program
by provldlng best practlces and lnsplratlon for
others..
Nurture the CeCs through thelr sustalned
engagement ln CeC actlvltles and patronage of
CeC facllltles and servlces.
LocaI Covernment Associations
iCafe Associations
SuccessfuI and stabIished CeCs
Communities
key PIayer/s RoIes
k
e

e
r
s

t
a
k
e
h
l
d
y
p
l
a
y
&
s
o
e
r
s
29
z - z
has more cholces
for a better llfe.
Any plan, any strategy, any actlvlty wlll make headway only lf these are carrled out by all stakeholders ln
a synchronlzed and mutually supported effort. Lach stakeholder ls an lmportant player that must work
ln synergy wlth others. Lach must lnvest tlme, motlvatlon, resources, and a unlfled splrlt of worklng for
the common good.
The Phlllpplne CeC Program took off and made slgnlflcant strldes wlth exceptlonally strong partnershlps
that produced lmpresslve results. To look at the Program ls to see that strong partnershlps are at the
core of lts essence and splrlt. |t wlll only be wlth the contlnulng splrlt of networklng and partnershlp that
the success of the flrst three years wlll be mlrrored and repeated ln the next slx. Coheslon ln vlslon,
resources, and efforts wlll contlnue to be the formula that wlll make the dlfference for unlversal access
and dlgltal lncluslon ln the Phlllpplnes.
when the Strateglc Poadmap for the Phlllpplne Communlty eCenter Program for 20ll-20l6 ls fully
lmplemented, |CT wlll have found lts place ln the llves of all Plllplnos through the CeCs whlch opened
the dlgltal wlndows and connected them to the knowledge, the opportunltles, and the resources
they prevlously had no access to. And ln that tlme, we wlll see that the present dlvlde between the
clty and the rural barangay brldged ln more ways than one, ln more places.
30
values
Concluslon
z - z
The preparatlon of the Phlllpplne Communlty eCenter Program Poadmap for 20ll-20l6 renewed the splrlt
of partnershlp many mlnds and as many hands to set the dlrectlon for the next flve years. They were gulded
by the same flve orlglnal prlnclples that gulded the preparatlon for the orlglnal Poadmap for 2008-20l0.
Participation - |t ls only through the actlve partlclpatlon of all CeC stakeholder groups that the
Program can galn the credentlals of relevance, valldlty, and credlblllty.
IncIusion - |t ls only through the sustalned engagement of all stakeholder groups from plannlng
to lmplementatlon and evaluatlon that plans and the actlvatlon of Program operatlons may be
more effectlvely allgned.
Focus on the unserved, underserved and vuInerabIe groups, especiaIIy chiIdren, women, the
disabIed and senior citizens - As the Program prlorltlzes unserved and underserved communltles,
so too wlll lt glve speclal attentlon to those ln these communltles who need the most leverage
ln llfe chlldren, women, the dlsabled and senlor cltlzens.
CIobaI perspective, FiIipino in spirit - whlle the Phlllpplne CeC Program promotes openness to
global knowledge, technology and networks for development of the country and the Plllplno,
thls wlll be ln a manner approprlate and relevant to the needs of local Plllplno communltles.
Respect and promotion of sociocuIturaI vaIues and cuIturaI diversity - The dellcate tapestry of
communlty culture ls key for |CT's successful entry as well as CeC success and acceptablllty.
As CeCs develop lnterventlons ln response to communlty lnformatlon and knowledge needs,
culturally- and gender-sensltlve CeC knowledge workers wlth dlscernlng attltudes, skllls, and
behavlor are lmportant.
Por the 2nd generatlon Poadmap, there are two more guldlng prlnclples:
Caring for the environment - To facllltate sustalnable development ln the communltles
that they serve, the CeCs should set the example ln carlng for the envlronment. The use
of green technologles such as renewable power sources that ease stress on the envlronment
or bulldlng awareness and knowledge for envlronmental protectlon wlll be prlorltles.
Networking and Partnerships - The success of the Phlllpplne CeC Program ls strongly
hlnged on successful partnershlps. Strateglc and mutually beneflclal relatlonshlps must be
nurtured. A strong network must support the growth of the Phlllpplne CeC. Thls
commltment to stronger collaboratlon extends to maxlmlzlng shared resources. wlth publlc
access lnfrastructure such as |nternet cafes, publlc llbrarles, and school computer laboratorles
ln place, the Phlllpplne CeC Program should be able to take advantage of these and allow
them to acqulre some of the responslbllltles of CeCs.
the roadmap
3l
z - z
The Information and Communications 7echnoIogy 0ffice (IC70) of the Department of Science and
7echnoIogy (D0S7) envlslons a soclety where cltlzens have access to lnformatlon and communlcatlon
technologles that provlde quallty educatlon, efflclent government servlce, sustalnable economlc
development and a better way of llfe.
The |CTO acknowledges the contrlbutlons of the followlng:
7he PhiIippine CeC Roadmap Project 7eam
NationaI Computer Center FieId 0perations 0ffice
Maria 7eresa M. Camba
Dlrector, Natlonal Computer Center - Pleld Operatlons Offlce
Head, CeC Program Management Offlce
CheryI C. 0rtega
Group Head for Mlndanao Operatlons
Natlonal Computer Center - Pleld Operatlons Offlce
Yasmini Luz Y. Dendiego
|nformatlon Systems Pesearcher ||
1asmine AIexandra N. MohammadsaIi
|nformatlon Systems Pesearcher |
PhiIippine Community eCenter Network Inc. (PhiICeCNet)
xecutive Committee for 2008-2010

Dr. AngeIo 1uan 0. Ramos (MoIave DeveIopment Foundation, Inc.)
Chalr
Dr. Patricio S. FayIon (D0S7-PCARRD)
vlce-Chalr
Ms. Yvonne Carcia-FIores (InteI 7echnoIogies, PhiIs.)
|nfrastructure Commlttee Chalr
Dr. MeIinda dP. andaIaria (UP 0pen University)
Capaclty 8ulldlng Commlttee Chalr
Ms. FIordeIiza Azarcon (Asian Institute of 1ournaIism& Communications)
Content Development Commlttee Chalr
acknowledgments
32
z - z
Mr. 1immy CaIata (ProvinciaI Covernment of Nueva Vizcaya)
CeC Development & Management Commlttee Chalr
Ms. Luz FirmaIino (D0S7-PCARRD)
Pesource Moblllzatlon Commlttee Chalr
Hon. FiIipina America (MunicipaIity of Infanta, uezon)
Membershlp Commlttee Chalr
Dr. Iizabeth Manugue (DeveIopment Academy of the PhiIippines)
Consultant, tPCA
Ms. Ave Manriquez
Admlnlstratlve Offlcer
PhiIippine Community eCenter Network, Inc. (PhiICeCNet)
xecutive Committee for 2010-2012
Dr. AngeIo 1uan 0. Ramos (MoIave DeveIopment Foundation, Inc.)
Chalr
Dr. Patricio FayIon (D0S7-PCARRD)
vlce-Chalr
Ms. CheryI 0rtega (IC70-NCC-F00)
Secretary
Ms. Yvonne Carcia-FIores (InteI 7echnoIogies, PhiIs.)
Treasurer
IC70-NationaI Computer Center, FieId 0perations 0ffice
CeC Development and Management Commlttee Chalr
MoIave DeveIopment Foundation, Inc.
CeC Servlces and Content Commlttee Chalr
University of the PhiIippines 0pen University
Capablllty 8ulldlng Commlttee Chalr
InteI 7echnoIogies, PhiIs.
Technology Solutlons Commlttee Chalr
Asian Institute of 1ournaIism& Communications
Promotlons & Advocacy Commlttee Chalr
33
z - z
D0S7-PCARRD
Pesource Moblllzatlon Commlttee Chalr
Mr. 1immy CaIata
Membershlp Commlttee Chalr
FI7S anaybanay, Davao 0rientaI
Commlttee Pepresentatlve, CeC Knowledge workers
Ms. 1eannine 7eves
Network Coordlnator
MoIave DeveIopment Foundation, Inc.
Ms. Irma SaIigumba
Pro[ect Offlcer
Mr. MichaeI Ramos
Multlmedla & Communlcatlons Offlcer
Ms. vangeIine PanoI
Admlnlstratlve & Plnance Offlcer
Ms. Lhyn 1oy Fabay
Tralnlng Offlcer
Mr. 1oscar MaIacaman
Documentatlon Asslstant
34
z - z
AGL|AM, 1ovlta 8.
AGUST|N, Mllflorence D.
AGAO, Hoover
ALCANTAPA, Pelrlc
ALCANTAPA, Thomas
AMATOP|O, Ma. Marvln C.
AMOPLS, Prederlck
AZAPCON, Plordellza
AQU|NO, Lllzabeth 8.
8ANDALAP|A, Mellnda dP.
8APANGAN, Mlrlam
8APPOGA, Llgaya
8APTOLOML, Peter S.
8LLTPAN, Marlluz
8|AS8AS, Ldwln C.
8OPPL, 1udlth M.
8OTOP, Llllan
CA8ADDO, Arturo A.
CA8ALUNA, Polando P.
CA8LLLON, Pomarlco
CALATA, 1lmmy L.
CAM8A, Marla Teresa M.
CANONCL, Polcomar P.
CAST|LAN, Marylene C.
COPTLZ, Anthony
CUL|MA, Lugenlo M. 1r
DAv|D, Anthony
DLL|MA, Mlchael C.
DLLA PAMA, Marla Susan P.
DLSTACAMLNTO, Carollna C.
D|AZ DL P|vLPA, Angelo Tlmoteo M.
D|LZ, Dann
D|NSA, Lyndon T.
LCHLvLPP|A, Marla 1oseflna |.
LNC|NA, vanessa P.
LNC|NA, vllma P.
LSTAC|ON, Leamler D.
GAPC|A, Magel
GAPC|A-PLOPLS, vonne
PA8A, Lhyn 1oy |.
PLPPLP, 1ovenclo M. 1r
P|PMAL|NO, Luz C.
PULNTLS, vlrgll A.
GAM, Arlel 8.
GAPLS, Allan D.
HALOG, Mary Ann D.
|NOCLNTLS, Paoul S. 1r.
1ASM|N, 1asmlne A
LASAM, Concepclon P.
LASQU|TLS, Lmella A.
MACANSANTOS, Podrlgo
MACAP|O, Noeml 8eth G.
MALACAMAN, 1oscar
MANALASTAS, Noel A.
MANP|QULZ, Ave
MANUGUL, Lllzabeth
MANZAN|LLA, Plcaredo v.
MAPT|N, Nonllon |.
MLNDOZA, Noel
ML1|A, Avellno 1r.
MOPADA, Gener Luls
OCAMPO, Kathreen Ana S.
OLG|NA, Kathryn Mae
OPTLGA, Cheryl C.
PAD|LLA, Mark Arvln
PADPL, Antonlo Ldward L.
PANOL, Lvangellne v.
PAPNAC|O, Pey M.
PONLAPOCHL, Podllon
PAMOS, Angelo 1uan O.
PAMOS, Mlchael
PAM|GOSO, Arturleto
P|LLLPA, Armando P.
SAAPLNAS, Albert
SAL|GUM8A, |rma P.
SALvADOP, 1ovelyn 8.
SAN MATLO, Ma. Llolsa
SANT|AGO, Angellca
SANT|AGO, Pobert Allan |.
TA8AP, Davld
TADLAS, Plenard D.
TOLLDO, Aleth P.
PhiIippine CeC Roadmap Participants
Luzon-vlsayas-Mlndanao Peglonal Consultatlons
Natlonal Strateglc Plannlng workshops
Onllne Consultatlons
35
z - z
7he PhiIippine Community eCenter Program
is a priority project of and pubIished by the
Information and Communications 7echnoIogy 0ffice
of the Department 0f Science and 7echnoIogy.
7he PhiIippine CeC Roadmap 2011-2016 was drafted
with the support of the PhiIippine Community eCenter Network, Inc.
D0S7

PhilCeC Strategic Roadmap 2011-2016

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