Cloudsoar 3C Virtual Application system

(Enterprise Edition)
User Manual

Cloudsoar Networks Inc.

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Copyright Statement
Unless permission is given by Cloudsoar Networks Inc., any arbitrarily addition and deletion, adaption, excerpt, translation, reprint and revision of partial or the whole contents in the User Manual by any unit or individual in any way is not permitted. The copyright to the User Manual is owned by Cloudsoar Networks Inc.

Cloudsoar Networks Inc. March, 2014

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Preface
About the Manual
According to functional differences, products of Cloudsoar 3C virtual application system can be divided into the standard edition and the advanced customization edition. Based on 2.1.0 version of the Cloudsoar 3C virtual application system, this Manual will introduce details on the major functions, operations and maintenance methods of the Cloudsoar 3C virtual application system, which will help you to understand the system quickly, and apply it flexibly and effectively. For the usages of the standard edition, please refer to its functions in the manual. Please note whether the manual has been updated. In the case where practical application is different from the images and examples shown in the Manual, the practical application configuration shall prevail. Do not copy.

Applicable Subject
The Manual is suitable for personnel in implementation, application and maintenance, as well as those who want a deeper understanding of the Cloudsoar 3C virtual application system of Cloudsoar Network. It can also be used as reference data for technical and sales personnel.

How to Use
Based on the practical application scenario, this Manual introduces the functions and configuration procedures of each module in detail. By implementing practical application while following the Manual, you will quickly grasps the configuration and deployment of Cloudsoar 3C virtual application system. If you are an administrator who has no knowledge of Cloudsoar 3C virtual application system products, but possesses basic computer knowledge, you may learn step by step by following the installation and deployment to management application of the Manual, and implement actual operation as per the operating steps.

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Revised Version

Date 2014-03-04

Version 2.1.0 Preliminary Draft

Instructions

Author

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Content
.Register and Download ............................................................................................................- 6 1.1 Register Cloudsoar 3C Account .......................................................................................- 6 1.2 Software Download .........................................................................................................- 7 . Installation and Deployment ...................................................................................................- 8 2.1 Installation of Single Server Mode ..................................................................................- 8 2.2 Installation of Multi Server Mode ................................................................................ - 13 2.2.1 Installation of Master Server ............................................................................. - 14 2.2.2 Installation of Slave Server ................................................................................ - 16 2.3 Cloudsoar 3C console Login ......................................................................................... - 17 . User Management................................................................................................................ - 18 3.1 Creating a Domain User ............................................................................................... - 18 3.2 Creating a Local User .................................................................................................... - 21 . Application Management ..................................................................................................... - 22 . Internet Behavior Management ........................................................................................... - 26 . Client Settings....................................................................................................................... - 28 . Security Policy ...................................................................................................................... - 29 . Share, Home Folder, Profile Folder ...................................................................................... - 32 8.1 Setup of Home Folder and Profile Folder ..................................................................... - 32 8.2 Share Folder ................................................................................................................. - 33 . Server Management............................................................................................................. - 34 9.1 Server Status ................................................................................................................ - 34 9.2 Server Binding .............................................................................................................. - 34 9.3 Load Balancing ............................................................................................................. - 35 . License Management ........................................................................................................... - 36 10.1 Trial Version License ................................................................................................... - 36 10.2 Purchase of License .................................................................................................... - 37 10.3 Downloading of License ............................................................................................. - 38 10.4 Import License File ..................................................................................................... - 39 . User Back-up and Structure Restoring Functions................................................................. - 41 11.1 Backup the organizational structure .......................................................................... - 41 11.2 Restore the organizational structure.......................................................................... - 42 . Client Terminal ..................................................................................................................... - 44 12.1 Installation of Client Terminal .................................................................................... - 44 12.2 Usage of Client Terminal ............................................................................................ - 48 12.2.1 Creating a New Account .................................................................................. - 48 12.2.2 Using Virtual Application ................................................................................. - 50 12.2.3 Using Chat and Address List ............................................................................ - 53 12.2.4 Using Screen Share .......................................................................................... - 53 12.2.5 Using Voice Chat.............................................................................................. - 55 -

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.Register and Download

1.1 Register Cloudsoar 3C Account
First, register a Cloudsoar 3C account on http://www.cloudsoar.com and click the Sign In or Register link located at the top right corner of the website.

Fill in appropriate information according to instructions. Items marked with * must be filled in.

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1.2 Software Download

Download from the server terminal will be available once you login with your account. Therefore, register the account number and then login first before you downloading any programs on the download page. The server terminal is deployed on the server, and is dependent on the Windows terminal service function for the purpose of application program publish, and for the convenience of customer management and relevant configuration. The client terminal is the terminal device used by the customer, such as personal computer, Android mobile phones and IOS devices.

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. Installation and Deployment

2.1 Installation of Single Server Mode
Note: It is recommended that the user install the Windows Server Terminal Service before installing the single server mode of the Cloudsoar 3C management console. Download 3C server from http://www.cloudsoar.com/toDownloadPage/. You must login before downloading the Cloudsoar 3C server. Click the Download button to save the terminal to your computer, then double-click the Cloudsoar 3C Console.exe to install. Example:

Double-click the 3C Console icon to enter the Choose install language screen. Example:

ClickOKbutton to enter the Welcome screen. Click Next button to install. Example:

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Please read the License Agreement on the license agreement screen carefully, then select the I accept the agreement, and click Next to continue. Example:

Please fill in User Name, Company Name or select default directly on the user information screen and select the type of shortcut formation to be used, then click Next to continue. Example:
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On the installation folder screen, change and select the location to install your Cloudsoar 3C Console, then click Next to continue. Example:

On the installation mode selection screen, the Single server mode is the default installation mode. Click Next to continue. Example:

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Note: Please refer to the installation steps for the Multi server mode if the cluster mode installation is selected. On the installation preparation screen, you will see some information and if you confirmed that there is no error, click Next to continue. Example:

Here you can see the Cloudsoar 3C being installed after clicking Install. Example:

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On the successful installation screen, select Yes, I want to restart my computer now and click the Finish button to restart your computer. And here you have completed the installation of Cloudsoar 3C console. Example:

After the installation is completed, the shortcut will be shown on your desktop. Example:
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2.2 Installation of Multi Server Mode

Pre-installation preparation: Before installing, please check the network environment of your server: 1. First, a DNS domain control server is required, and the domain environment should be set up on the domain control server. DNS can either be one set up by your company or to be set up separately on the domain server). 2. Load balancing requires at least 2 or more terminal service clusters (The terminal service should be added in the domain). 3. One of the servers is a domain server, such as A is to be the master server (select cluster controller during installation) and other servers, such as B, C .are the slave server (select application server during installation). Example:

The previous installation steps for the Multi Server mode of Cloudsoar 3C Management Console are the same as those of the Single server mode. The difference is that you must select "Multi Server Mode" on the "Installation mode selection screen" then click "Next" to install. Example:
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2.2.1 Installation of Master Server

When installing the master server, select the Master Server. Click Next to continue. Example:

At the Server Information Screen, fill in master server IP and port. Click Next to continue. Example:
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Note: At this time, please remember the Master Server IP, because the IP address of the master server will be required in the installation of the slave servers. In additionwhen the WAN network environment access, the port of the master server and slave server cannot be the same. Otherwise client can only connect into one server.

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2.2.2 Installation of Slave Server

The previous installation steps for the slave server are the same as those of the single server mode. Select the Slave server and click next to continue. Example:

At the Server Information, fill in the Master Servers IP address and port. Click Next to continue. Example:

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Note: In an WAN network environmentthe port cannot same as the Master Servers. Please click to the Install. Example:

Caution: The Cloudsoar 3C console shortcut will not shown on your desktop after the installation of the master server. This is not the case for the installation of the slave server.

2.3 Cloudsoar 3C console Login

Open the cloudsoar 3C Console program and input the default password 123456 to login. It is recommended to change the password before you login for the first time:

The complete Management Console screen can be viewed after login. Example:

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. User Management
Introduction of Functions:
User: The creation, modification, deletion of user and the management and usage of the Cloudsoar 3C Console. Creating a user can be divided into the categories of a domain user and a local user. On the domain user/local user display: Local user means that the server is not added in a domain when its administrator selected the installation of the single server mode. Therefore, operations under the Cloudsoar 3C Console is operated on the computer managed by the user. Domain user means that the creation and modification of user by the administrator of the Cloudsoar 3C console is specifically operated in the domain controller and the management console. Positional Management: Management in accordance to the position in the company. Modification, addition or deletion operations can be implemented as required. Department Management: The IT administrator should rationally plan the companys departments and the users affiliated departments and positions in accordance to the companys departmental conditions.

3.1 Creating a Domain User

1. Double-click User Management to open the user management list display: User, Positional Management and Department Management.
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2. Double-click Positional Management to open the positional management screen. Select Add to add the position title. Example:

3. Double-click Departmental management to open the departmental management screen. Select Add to add all departments of the company. Example:

4. Double click User to open the user list screen. Select Add to create user (domain user). The corresponding position, title and department of the user can be selected on this screen. Example:
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Note: To set up the roaming configuration file, you must enter the domain control server to set up the address for the configuration file. Login to the domain control server and click Start--Management Tool --Active Directory for Users and Computers. Example:

Select Users to open the user list. Select the corresponding user and click Right-clicking -- Properties -- Profile, and then fill in the path that you have
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set up. Example:

3.2 Creating a Local User

Select Users to open the user list screen. Click the Add button to create user (Local user).You can set up the roaming address of your Profile File at this time. Example:

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. Application Management
After the user is created, application program can then be published to the user. 1. First, double-click Application Management to extend the list display: Application, Application Group. 2. Double-click Application to open the application list, then click the Quick Publish button to publish the application. Example:

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3. If you cannot find the application program you want to publish in the publish application list screen while using the Quick Publish application, click the Publish button to publish the application program. Example:

Once a name is set up , click Next to open the appointed application group screen, and select the application group that needs to be added.

Click Next to open the Set publish type screen to set up the parameters. Example:
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Click Next to continue to the Set icon screen. Click Next again for the default icon. Example:

Open the Choose users for application screen and appoint the application to the specific user for use. Example:

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4. Double-click Application Group to open the application group list. Select Add to add the application group. Example:

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. Internet Behavior Management

The internet behavior management of the Cloudsoar 3C Console provides IT management personnel with a faster and more convenient mean of management. At the same time, it helps reduced the amount of hardware required by a company, thereby lowering the companys hardware costs and expenses. 1. After the Cloudsoar 3C server terminal has been successfully installed, a default rule will be generated in the system. Example:

2. To select Add in internet behavior management, you must first disable rule in Default rule. Example:

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3. Select Add to add new internet behavior management. Example:

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4. When adding the internet behavior management, you can manage the time, application and user on the internet behavior specifically in order to reduce management cost. Note: Default rule: Systematic default rule setup enables all users to use all application programs. To add a new internet behavior management rule, change Enabled to Disabled in the operation setup of the application program. Newly-added rule: Then, specify single, multiple or all application programs when selecting Add to set up the internet behavior management for the user you want to select (single, multiple or all users).

. Client Settings
The Client Settings is specifically for setting up mapping relationships between the server and the client terminal, available functions of the extranet, mapping functions such as shear clipboard, disk and audio frequency, as well as printers. Whether a user is permitted to use the public network can also be set up and managed through the client settings. The system default of the Cloudsoar 3C Console is specifically for the mapping of clipboard, disk mapping and audio mapping , as well as printers mapping. The administrator can implement configurations bases on actual situations. The availability of the extranet will be determined through function opening and terminal mapping implemented by the administrator.

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. Security Policy
Security policy is specifically for the setup of system security policy of system resources, such as server hard disk, browser, control panel, running of command and registry. It enables easy setup and quick and convenient management.

Introduction of Functions: Set up the system security policy and fill in the policy name in the policy name
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column (required field). The description information can be filled in and policy subkeys selected based on actual situation, among which includes contents such as Display attribute, Control panel, Start menu column, Dedicated icon setting, DOS prompt, Resource manager, System parameter, Taskbar, Dialogue box access restriction, Internet access, and Disk management. Over 100 sub-policies can be used to deploy the desktop security, hard disk security, network access security, IE browser security, and system performances, which can eliminate the vast majority of harms brought by the application programs to the server. 1. Select the Add button to create a new security policy.

2. Display attribute: including Desktop icon, Context menu (right-click menu) options, restriction of certain commands and programs, Taskbar options, Start menu options, Common dialog box (XP pattern). Through the extension of the Desktop icon function tree, desktop icons such as My computer and My documents can be hidden or deleted. The client terminal will no longer have access to these items after they have been hidden or deleted.
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3. Disk management: User can set up Delete client terminal mapping disk in my computer and whether display, hidden or prohibit disk usage on the client terminal as shown below: 4. Internet Settings: Specifically for setting up the IE browser security, including: Menu items, Toolbar, Internet item and other functions as shown below:

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. Share, Home Folder, Profile Folder

8.1 Setup of Home Folder and Profile Folder
The theory of user configuration file is to store the user configuration file in a share folder of the server and then point to the network path of the configuration file in the user attribute. When the user logs in, the configuration file shall be automatically loaded on the server, but when the user logs out, the updated configuration information will be saved in the server. Home Folder: A dedicated folder that is specifically set up for the user to store personal documents. With the exception of the computer administrator and the original user, all other users will not have access to this folder.
Note: At present, this setting is only available in single server mode. If it is in Multi server mode, then the home folder and profile must be configured in the domain control server.
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This setting can be selected and set up in the new user attribute as shown below:

8.2 Share Folder

In order to facilitate internal company file transfer and file sharing, IT administrator can conveniently carry out corresponding control and usage of the company share folder according to the departmental and organizational structures of the company.

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. Server Management
9.1 Server Status
The server status is displayed on the server status screen, i.e. CPU usage and memory usage. At the same time, user name, process number, connection status, client machine type and IP address can be listed in the session manager. If the system performance is affected by the massive user login, the session manager can disconnect or cancel user sessions.

9.2 Server Binding

On the user binding server screen, server binding can be implemented on the user and load balancing can be achieve manually to reduce the stress on the server. Example:

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9.3 Load Balancing

The installation and usage flow of load balancing is as follows: a) Install the master server and the slave server respectively (Please refer to 2.2 Installation of Multi Server Mode for this section) b) Create an account c) Publish and configure applications d) Set up policy and allocation license for load balancing The highlight of the Cloudsoar 3C product is that two binding policies for server load balancing are provided in the Cloudsoar 3C virtual application system Enterprise edition, which helps the administrator to set up the user and server in detail, and to better meet users needs in the following application scenarios: Ensure that core users are operating on the core server so as to guarantee effective VIP user experience; Fast user migration during server failure: Ensure that accounts bound to a server can be quickly transferred to another server when server failure occurs. Achieve user load balancing as required and designate account access to the designated server. The two implementation policies of Cloudsoar 3C load balancing are as follows: Type One: Based on the settings of the cluster server, the system default will dynamically allocate the master server and slave server that the user is bound to according to the session. (Default setting) Type Two: Based on the detailed settings of a user, the administrator will allocate the master and slave server that the user is bound to a corresponding server.
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. License Management
10.1 Trial Version License
If a user downloaded the server terminal program from the Cloudsoar website or other websites but did not purchase a license, 30 licenses with a service time of 30 days will be available with the trial version. User can view the current information in License management. Example:

If you like to purchase a license, select Generate Host ID File. The host ID file is bound to the server host name and configuration information. Please check for consistency between host ID file and server information. Example:

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If the information is correct, click OK to save the host data file as the default.

10.2 Purchase of License

Login with your account on http://www.cloudsoar.com and select the corresponding License in the user center before clicking the Purchase now button. Example:

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10.3 Downloading of License

After successfully filling in the correct information after purchase, the user can access new License files under "My License" in User Center through Cloudsoar. For example:

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Purchase Note: a) First, enter License number from purchase; b) Second, Import the host ID file, which is the "host.data" file generated from the server. Confirm the host License file generated. Special offer details are subject to the official website (http://www.cloudsoar.com). Purchase information can be viewed in the My License --Newly added License File column after successful completion of the purchase, and is to be approved by Cloudsoar. c) Third, in the case when you had already purchased a License and needs to transfer part of the License you purchased to another account, you may follow the same procedure mentioned above. Please exercise caution when implementing transfer operations. All purchases and transferring of Licenses are recorded.

10.4 Import License File

After purchasing the License to the official edition License from Cloudsoar, the user can import it into the trial version for use. No reinstallation is required. Open Cloudsoar 3CServer TerminalLicense Management Import License File.

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Select the purchased downloaded license file.

Information on the purchased official version, maximum number of connected users and etc. can be viewed after successful importing.

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 . User Back-up and Structure Restoring Functions

The user backup and structure restoring functions enable IT administrator to reduce tedious user creation and deployment time during daily management or the system upgrade process.

11.1 Backup the organizational structure

IT administrator can log in the Management Console and open the pull-down menu in the file to select the backup organizational structure.

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Select the path to save the exported file path of storage, then click Save.

11.2 Restore the organizational structure

To import user information, the IT administrator can open the pull-down menu in the file and select to import Restore the organizational structure.

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Select the file directory of the organizational structure restoring, and click OK. The backup organizational structure will then be imported to the Cloudsoar 3C Console.

Upon completion of user introduction, the IT administrator can release necessary application programs through classification to all users.

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. Client Terminal
The client terminal can be divided into the PC edition, the Android edition and the IOS edition. The example here is based on the PC edition. Since the interface and functions of different editions may vary slightly, usage should be carried out according to the actual edition.

12.1 Installation of Client Terminal

To install, click the downloaded installation file to enter the Choose install language screen. Example:

Click OK button you will enter the Welcome Screen.

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Please read the License Agreement and select I agree before clicking Next.

Please fill in User Name, Company Name or select default directly on the user information screen, then click Next to continue. Example:

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Select the installation directory and click Next.

Check the installation information and click Next.

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Prompt: Installing.

Click Finish.

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Shortcut will be generated on your desktop after completion of installation.

12.2 Usage of Client Terminal 12.2.1 Creating a New Account

For initial use, please create a new account and click Edit:

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The account information includes the following parts: Server Name: For convenient recognition of the server, please create a Server Name Server IP: Install the host IP address of the server terminal Username: The user name of the new user on the server terminal Password: The new users password on the server terminal

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12.2.2 Using Virtual Application

New user information can be viewed after storage. If there are more than one server, the user may login to a different server through the pull-off menu. When logging in for the first time, select application resources on the display screen to view all application programs released by the server terminal.

Click the star behind the program to add the program to the favorite list.

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Information such as display, audio frequency and edition, etc. can be set in Settings.

In the Apps List, we can select Desktop to open the remote desktop, which will
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open remote desktop on the server terminal.

When the desktop is not open, application program with an icon on the tray will be shown on the upper part of the taskbar. The icon will flash when there is a message (If desktop is open, the icon is displayed in the bottom right corner).

Words or pictures from files such as Word, Excel, PPT and Wordpad can be copied and pasted to the local computer. They can also be copied and pasted to the Cloud 3C from the local computer.

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12.2.3 Using Chat and Address List

The current company organizational structure and departmental personnel published by the virtual application are shown in the address list. Information exchange and communication within the company can be carried out by personnel in this organizational structure.

12.2.4 Using Screen Share

Step one: Apply the screen share function in the chat window.

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Step two: Select the size of the window to be shared and whether the mouse and keyboard are enabled. If a bright color is present, then they are enabled. Otherwise, the mouse and keyboard cannot be used during operation.

Step three: A share reminder will pop up in the receiver s window after sharing. The share will be disconnected if no one accepts the share within one minute.
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Step four: After receiving the share, the receiver can co-browse and operate with the sharer, but only one of them can operate with the mouse and keyboard at the same time.

12.2.5 Using Voice Chat

Step one: Enter the chat window and open the voice function. Example:

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Step two: After initiating voice chat with the contact, a Receive Voice window will pop up in the receiving terminal. Example:

Step three: Click Receive to enter voice communication. Example:

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Cloudsoar Networks Inc.

Welcome you to visit the company webpage! Website: http://http://www.cloudsoar.com

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