Melissa Austin

123 Southbury Drive, Myrtle Beach, SC 29588 843-215-4362, 443-766-0707, maustin3189@yahoo.com

Skills Summary Seven years of experience in customer service in retail, merchandising, and airline services Financial accounting of transactions to include reconciling banking transactions and confidential reporting for five of the major U.S. airlines Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Lotus Notes, SAP and airline specific programs (Unimatic, Cargo Track, Saber, Shares, Web Vision) Provided oversight for security and compliance in retail and airline services Conducted pre-employment applicant screening to include background checks and interviews Designed system for managing accounting and inventory controls in retail and airline services Implementation of reporting information for tracking inventory volume, financial reporting, and handling banking transactions Successfully qualified for employment eligibility with screening for security threat assessment (10year background check, fingerprinting, and drug testing)
Education Coastal Carolina University Conway, SC B. S., Business Administration, Accounting & Management major

May 2014 (expected)

Job Experience City of North Myrtle Beach North Myrtle Beach, SC May 2013-Sept 2013 Accounting Intern Work with little supervision to prepare daily deposits of credit card and cash collections in the upper $50,000 for Beach Services rentals, Italian ice, concessions and Hippo waterslide Conduct beach audits to review employees and supervisors cash, credit, and check transactions to rental receipts Frito Lay Myrtle Beach, SC June 2012-Sept 2013 Seasonal Merchandiser Jetstream Ground Services Myrtle Beach, SC Myrtle Beach International Airport Customer Service/Gate Agent for ticket counter, kiosk, and gate Regional Elite Airlines Myrtle Beach, SC Myrtle Beach International Airport Cross Trained Ramp/Customer Service Agent at ticket counter and kiosk Wal-Mart Garden City, SC Inventory Associate responsible for managing inventory controls and stock for customers May 2012- Jan 2013

Oct 2011- Jan 2012

Sept 2010- April 2011

Worldwide Flight Services Baltimore, MD July 2007- May 2010 Baltimore Washington International Airport Administrative Assistant/Handled customer transactions, reporting, and applicant screening Financial Accounting and record-keeping for major airlines (British Airlines, Continental Airlines, Delta Airlines, US Airways, United Airlines)