CLOO gives you buying power Optisoft Word Search

The primary benefit of CLOO is CLOO will enable us to deliver and promote
simple: by uniting the buying power of
independent opticians, the system enables
you to buy and sell at prices that are just as
favourable as supermarket prices. It’s also
easy to use, efficient and – assuming you
place more than 20 orders per month –
completely free.
CLOO has reached agreement with
Every independent practitioner is all too aware many of the market leading contact lens
manufacturers to ensure that the interests of
To celebrate what we foresee as a very
our products by streamlining the whole order
process, from the point of sale through to the
delivery – It has to be the way forward for all
practitioners who want to grow their business
and increase profit margins”.
Mr John Hanson, Johnson & Johnson’s
Director of Key Customer Development in
Europe agreed, saying: “CLOO coincides with
the J&J credo: that we must constantly strive
to reduce our costs in order to maintain
FULL NAME: ............................................................................................................................
successful New Year and to say thank you
to all our customers we have devised a word COMPANY NAME:....................................................................................................................
search for you to fill in. Simply find the words
CONTACT NO: .................................................. EMAIL: ........................................................
listed within the puzzle, cut it out and fax it back Newsletter • Issue 1 • Spring 2006
to us on 0870 350 6780. All correct entries will be ADDRESS: ................................................................................................................................
entered into a free prize draw – the winner of
which will receive an Optisoft module of their ............................................................................ POST CODE: ..............................................
choice free!!

✂
of the threat posed by recent legislation that
allows anyone to sell contact lenses. both the practitioner and the manufacturer reasonable prices. Customers’ orders must
Inevitably, supermarkets have entered the are safeguarded. There is no change to the be serviced promptly and accurately. Our G V T P D T C T B O C L D S D ACTIVISU
market and are using their immense buying relationship between the manufacturer’s sales suppliers and distributors must have an APPOINTMENTS
power to sell contacts at prices that and marketing team and the practitioner. opportunity to make a fair profit, and CLOO S S U F A L A R W L N L J H D CHART
independents are finding tough to match. This means that your practice will continue fits the bill for all parties involved”.
However, what some may not be aware of
to receive the high standard of service
Meanwhile, David Nygren, UK-Ireland
G E F O O T K K I O A A U J I CLINIC
you’d expect from reps with news updates,
is that Optisoft have a web-based application
new product information, trial lenses and all
Sales & Marketing Director believes that
M J M O P S I N I Y I C G Z S CLOO
called CLOO (Contact Lens Online Ordering) “CLOO offers practitioners the ability to
the other benefits that help to promote a DISPENSING
that has been specifically developed to
help the independent practitioner remain
manufacturer’s or optician’s business.
manage their patient’s contact lens needs
efficiently and effectively. The market is
B K H A V T I E Q M C E X M P EPOS
competitive in this arena and to provide the
sort of service that today’s patients are
The improved CLOO system is already
gaining praise from key manufacturers.
continuing to evolve rapidly. While it is easy
to focus on price, what consumers actually
S O P E R C O T N O I R M Y E FRAMES
ALL NEW OPTISOFT V.5 OUT NOW,
FULL DETAILS ON PAGE 5
OPTISOFT UNVEIL NEW LOOK,
FIND OUT MORE ON PAGE 2
WIN A FREE OPTISOFT MODULE!
SEE BACK PAGE FOR DETAILS
looking for. If you want to protect your future Mr Nick Loan – Managing Director of Bausch seek is value. CLOO offers the ability for
S W I N G F P M P T T U C O N LENSES
contact lens consumables business from the & Lomb said: “Our Vision Care business practitioners to increase service to the
MADE
supermarkets, we recommend that you invest
in this technology now, before it is too late.
manufactures and markets the world's most
comprehensive line of eye care products.
patients, placing the emphasis where it needs
to be – providing value to patients”.
U S I V I T C A N O P M C P S OCUTOUCH
F Q H K J R I C F O O U M E I OPTICIAN
A vision in red, Optisoft unveil their new look A P P O I N T M E N T S T R N OPTISOFT The Optisoft review
OPTOMNOTES
You will have noticed from this applications of it throughout the year. One of developed by us to try and communicate our Z W T Q V C K W C O K E E F G PATIENT 2005 will also go down as the year
newsletter that we have launched an eye these will be our new and exciting brochure. range of products more clearly and precisely to that we completed all of the outstanding
catching new look. Designed to stand out This will be finding its way to you in the early you, our customers. Optisoft are looking to the P R A C T I C E M H R B S E F PERFECT large-scale modifications of Optisoft for
Windows Professional, either to incorporate
from the crowd, we look forward to further part of this year. The new brochure has been future with our new branding, we hope you like it.
V C Q Z H U P C D A A U T C M PRACTICE new technology or to update it as a result of the
RECALL latest market changes. The latest version – on
G D H C N M H A P A D R F T E SWING the attached CD – has been improved in many With so much going on,
ways, mostly in response to direct feedback however, one project wasn’t
N J B S E S N E L N M E T N E TEST and customer requests. All of these changes completed in 2005 – our website.
are detailed in this newsletter. Thanks for your The site will get all the focus it
input – we’re very confident that you will be deserves in 2006, with enhancements
pleased with the results. geared towards further improving
customer service and providing ‘added-value’
Optisoft supplies award winning hardware Improving the quality of our service has also for every Optisoft user. To take advantage of
been high on the agenda. As part of the these new services you will need both a
✂

Optisoft has supplied Hewlett Packard (formally
Compaq) computer systems since its inception over
15 years ago. Now, our belief in HP’s reliability, service and
competitive prices for business PCs has been acknowledged
by two prestigious awards.
HP won the Microsoft Global Enterprise Services and
Technology Partner of the Year award in 2005 against
worldwide competition from brands such as Dell, Accenture,
Cap Gemini and the Unisys Corporation.
They also won the PC Pro Reliability & Service Award 2005.
The PC Pro awards are the most
comprehensive guide to customer support and
Want to see more? Contact Optisoft on...
product reliability in Europe. IT manufacturers
themselves regard the Awards as the most
dependable and honest assessment of their
products and UK after-sales service.
Optisoft will continue to install these award winning PCs for
the foreseeable future. With our PC prices at the lowest they
have ever been, this means you will get – quite literally – the best
PCs on the market at a very competitive price.
✂
Optrafair years are always busy for Optisoft and
2005 was no exception. There was a notable
rise in the number of practitioners who are
planning to invest in the future of their practice
If you would like to receive further information on any of the stories featured in this newsletter
and update their existing computer systems or
or if your interested in hearing more about Optisoft then please feel free to contact us... install a new system for the first time. With just
under £270,000 worth of orders placed, it was
Optisoft Ltd, The Pallion, Whinchat Hall, Skipwith Road, Escrick, York YO19 6EJ Optisoft’s most successful show ever. Thank
you all for your support on the stand and for
Sales – 0845 230 1230, Support – 0845 230 3450, Fax – 0870 350 6780 placing your business with Optisoft.
process, we carried out an independent market
survey in June 2005. Overall, we were pleased
with the results, but it did highlight areas for
improvement. As a consequence, we have
increased resources in the installation, training
and support departments, enabling us to
provide a faster and more efficient service.
Based on the very pleasing positive feedback,
many of you have already noticed the
difference. We intend to continue to improve
throughout the coming year and beyond.
broadband connection and email. If you are not
connected to the Internet, talk to us. We are
now a service provider for Fasthosts, the UK’s
largest web hosting company.
All the best for the coming year.
Regards,
Keith Sheers
Managing Director

info@optisoft.co.uk Sales – 0845 230 1230

www.optisoft.co.uk Support – 0845 230 3450
Fax – 0870 350 6780
 Safe, not sorry! – Automated Backups
Protecting your data should be your first priority.
Your patient database is the most important part
of your computer system. If you are unfortunate
enough to lose your database due to file
corruption or hardware failure, it could seriously
affect the running of your practice, probably
more than you think.
You can now automate backups to produce
an almost foolproof solution. Following recent
advancements in technology, we would now
advise the following:
As an absolute minimum you should perform
a daily backup using an Iomega Zip drive and a
set of Zip disks, one disk for each day of the
week. At least one of the daily backups each
week should be taken away from the premises
until the same day the following week.
Dispensing Optician joins Optisoft as Training Consultant
All new Optisoft v5 Time for an upgrade? Optisaver upgrade with Optisoft
For a secondary daily The latest version of Optisoft for Windows Professional The independently owned, Lancashire based group, Optisavers, “The integration between the modules is seamless. It is very easy to
backup we recommend is the best yet, with improvements that have eradicated all has upgraded to the Optisoft Professional Practice Management see how the installation of additional modules will enhance the system
the use of an external hard teething troubles. The system has now been refined to the very System in all of their seven practices. even further. Following our initial experience with Optisoft we will
drive such as the Maxtor limit of the underlying design and technology. Optisoft definitely be installing other modules in the very near future with a view
Optisoft installed their PMS and created a VPN (Virtual Private Network)
One Touch. The backup engineers are already working on the next version, which will of becoming completely paperless.”
between each practice to enable central management from the head office.
routine onto this device use the even more advanced Microsoft .NET platform.
Here are the key improvements that you’ll notice: The Optisoft system will now provide the group with patient
should be automated
information, marketing data, practice sales reporting, stock reporting and
to perform the backup Patient Recall. As the Patient Recall module is the
internal e-mail. However, the ‘icing on the cake’ is that overall control has
at a suitable time every original core of the system, it is the most refined.
been given back to staff. The VPN enables Optisavers to interrogate the
day usually overnight. However, in response to requests by patients for
databases in all seven practices from store to store or from head office and
reminders and collection details to be sent by SMS or
As an option, you extract information whenever required.
e-mail, support for all of these technologies has been
could subscribe to
added. This means that you can send an SMS or e-mail Ron Spector, Managing Director said “Optisoft Recall provides us with
our new Internet offsite
on demand and set up your recall so it sends reminders in invaluable monitoring information, we have all the KPI’s required such as
backup service. You will require
whichever way your patient prefers. This saves money on historical and future recall statistics. And the EPOS module is a revelation!
a broadband connection, and for postage too. It automatically generates all the cash reports we will ever need, as well as
a small monthly fee we will look after calculating all my VAT management reports.”
your data on a secure dedicated server. Appointments. We have completely rewritten this module
over the past couple of years to meet the increasingly complex He continued: “Optisoft has surpassed all our expectations with
demands of staff and patient scheduling. It is now full screen and the smooth implementation of the system. We were extremely impressed
flexible enough to handle any mix of practice requirements. Staff with how easy the software is to use, and the training we received was very
Scheduling enables you quickly and easily to manage staff availability,
whether permanent, locum or both. Appointment Types and Templates
thorough at a pace which matched our requirements.”

Money is money... right?
When it comes to financing
acquisitions, cash is not always the best
option. Acquisitions made with cash or a
bank overdraft/loan means that all VAT for the
purchase will be accounted for in that VAT
quarter. This means that ‘the cheapest rate’
does not always mean ‘the best deal’.
Performance Finance is a specialist finance
team that provides expertise for all types of
finance within the Optical market place. Typical
solutions will accelerate tax relief, help to avoid
deminimis problems, ensure ownership at the
end of the finance term and be kind to your
cash flow.
By using a specialist, you can ensure that
not only do you benefit from competitive
finance but you also ensure that the finance
Mark Wilkinson has joined Optisoft as
a Training Consultant. He qualified as a
Dispensing Optician in 1994 and started his
career at D&A in Bristol. Since then, he has
also gained experience of various dispensing
systems used in practices such as Haine &
Smith, Rayners, Vision Express, Optical
Express, Specsavers and independent optician
Susan Bowers.
Mark said, “I have used various computer
systems during my time in practice, ranging
from DOS through to Windows based systems.
I have also been using Optisoft in practice for
scheme is structured to suit your business.
This ‘tailored’ approach enhances your
business and gives you more confidence
when making future plans.
Bernard Reilly of Charnley Opticians
Leamington Spa commented: “When we were
purchasing our computer system from Optisoft,
Performance Finance were great. They took
the time to find out about our business and,
from the discussions we had, we were given
a facility that not only spread our VAT over
many VAT quarters but also greatly enhanced
our tax relief.”
Performance Finance can
be contacted by phone on
01536 330359 or by email at
info@performancefinance.co.uk.
the last seven years and have seen it develop
and improve over time to become the industry
leading Practice Management System that it
is today.”
Mark’s new role as a Training Consultant
with Optisoft will enable him to make full use
of his vast knowledge and experience of
dispensing and managing in practice. Mark has
also been tasked to improve the service
offered to clients by helping to test and
develop new modules, maintaining frame and
lens catalogues and keeping clients up to
date with all the latest products.
enable you to set up your calendar so that your staff simply book patients into
available pre-allocated slots. Our Find Next Appointment facility enables you to pick
a patient and automatically find a convenient next appointment slot. Finally, the calendar
interface now provides multiple views, which – combined with the search function – makes for an even faster and more streamlined process. The module
also prints appointment confirmations and sends automatic appointment reminders by letter, e-mail or SMS to minimise the risk of non-attendance.
OptomNotes. This module now integrates fully
with the Patient Recall module. This ensures
that patient confidentiality is maintained while
non-sensitive data is updated automatically.
It also integrates with the very latest digital
equipment, including combination units such
as the Nidek RKT-770, to provide a fast and
efficient pre-screening system that also meets
the needs of the optometrist in the examination
room. Standard templates and diagrams can
be used to speed up the process and to ensure
the maintenance of comprehensive, high quality
patient notes.
Clinical Imaging. This module has received
a lot of attention due to the advancements
in digital photography and the government’s
focus on diabetic screening. The system
now integrates with the vast majority of the
new high resolution digital slit-lamps/fundus
cameras and has extensive measuring and
drawing tools that enable the capture,
annotation, manipulation and storage of images.
Images can also be imported and exported
to or from older systems or for referral to
another professional.
Spectacles Dispensing. This module has been
completely rewritten over the last year. A new
graphical interface for product maintenance
has been modelled on current catalogues and
significantly reduces the time taken to set up
and maintain products used within the system.
The dispensing interface has also been
improved with time-saving features that enable
more efficient dispensing. New features include
an additional pairs facility, different lens types
in same dispense, multiple examination fees
and a host of speed and validation-related
improvements.
Contact Lens Dispensing. This module
remains largely unchanged. It can now handle
up to three pairs of contact lenses per
dispense and integrates seamlessly with the
Cash module. It can also record the details
and outcome of trial lenses.
Spectacles Ordering. Most of the modifications
to this module have been made in response to
the growth in automated electronic ordering. The
system can now send electronic orders to all
suppliers who accept them, either directly or
through integration with third-party software
such as Opsys, Speedmaster and others.
Contact Lens Online Ordering. CLOO™
is our new Contact lens Online Ordering system
that provides participating Opticians with a fully
functioning e-commerce website, a secure
extranet based management system, a direct
home delivery service of contact lenses and
solutions with your own practice branding.
Above all – as described in this newsletter –
the system now enables you to compete with
supermarkets on price.
Cash. The popular Cash module is largely
unchanged. Overall speed has been significantly
increased. It can now handle transactions
from Spectacles Dispensing with multiple pairs
as well as multiple fees, vouchers and items
per order.
Optisoft Setup CD (Disc Included): All these
improvements are included in the new Optisoft
Setup CD attached. It will check your system
to make sure that it meets the minimum
specification and then upgrade your installed
version without the need for user input. If the
system is unsuitable the CD will not install and
will tell you why. It is important that you check
all PCs are suitable before upgrading any. This
because if you upgrade the server and one of
the terminals is unsuitable, you would have to
update it or replace it before installation could
be completed.
Make your mark with
Optisoft Version Five...
What would you like to see? The Optisoft survey
During 2005 Optisoft were keen to
further our knowledge of our customers.
To do this we commissioned an independent
survey that would ask users and non users of
Optisoft software their opinions on the different
types of systems that are on the market today.
The most important thing we wanted to
achieve was to see what areas of our business
could be improved to create a better
experience for our users. The results proved to
be very positive for Optisoft having more than
80% awareness of our products and services.
We also had the highest percentage of
respondents say that they would always
consider and prefer an Optisoft product when
buying a new software system.
Around 85% of the market owns some form
of software system to help them manage their
practice more efficiently, these systems range
from a single patient recall module to a full
Optisoft system that handles stock information
and dispensing. There was no shock when the
results from the survey showed that the
majority of users out there currently own some We would just like to thank all of our users
sort of patient recall system, but the results that have taken part in the questionnaire results
also showed that almost half also owned and congratulations to the winner of the Red
some sort of appointment system and stock
control system.
Letter Day vouchers. You can find out who it
was by reading the article below.
Red Letter Day Winner
Optisoft recently commissioned use, customer
independent research to gain service and value for
insight into the requirements of money. Each of the respondents
opticians when considering practice in the survey were entered into a
management software. As part of the free prize draw to win a staggering £500
research, over 5000 questionnaires were worth of Red Letter Day experience
sent to opticians throughout the UK and vouchers. Congratulations to the lucky
Ireland. The results, published within the winner, Alan Hurst of C&A Hurst
Optician IT supplement (Oct 05), Opticians, who was presented with the
highlighted three requirements that are vouchers by Paul Houston, Sales and
considered to be key when considering Marketing Director of Optisoft (both
practice management software: ease of pictured left).
 Safe, not sorry! – Automated Backups
Protecting your data should be your first priority.
Your patient database is the most important part
of your computer system. If you are unfortunate
enough to lose your database due to file
corruption or hardware failure, it could seriously
affect the running of your practice, probably
more than you think.
You can now automate backups to produce
an almost foolproof solution. Following recent
advancements in technology, we would now
advise the following:
As an absolute minimum you should perform
a daily backup using an Iomega Zip drive and a
set of Zip disks, one disk for each day of the
week. At least one of the daily backups each
week should be taken away from the premises
until the same day the following week.
Dispensing Optician joins Optisoft as Training Consultant
All new Optisoft v5 Time for an upgrade? Optisaver upgrade with Optisoft
For a secondary daily The latest version of Optisoft for Windows Professional The independently owned, Lancashire based group, Optisavers, “The integration between the modules is seamless. It is very easy to
backup we recommend is the best yet, with improvements that have eradicated all has upgraded to the Optisoft Professional Practice Management see how the installation of additional modules will enhance the system
the use of an external hard teething troubles. The system has now been refined to the very System in all of their seven practices. even further. Following our initial experience with Optisoft we will
drive such as the Maxtor limit of the underlying design and technology. Optisoft definitely be installing other modules in the very near future with a view
Optisoft installed their PMS and created a VPN (Virtual Private Network)
One Touch. The backup engineers are already working on the next version, which will of becoming completely paperless.”
between each practice to enable central management from the head office.
routine onto this device use the even more advanced Microsoft .NET platform.
Here are the key improvements that you’ll notice: The Optisoft system will now provide the group with patient
should be automated
information, marketing data, practice sales reporting, stock reporting and
to perform the backup Patient Recall. As the Patient Recall module is the
internal e-mail. However, the ‘icing on the cake’ is that overall control has
at a suitable time every original core of the system, it is the most refined.
been given back to staff. The VPN enables Optisavers to interrogate the
day usually overnight. However, in response to requests by patients for
databases in all seven practices from store to store or from head office and
reminders and collection details to be sent by SMS or
As an option, you extract information whenever required.
e-mail, support for all of these technologies has been
could subscribe to
added. This means that you can send an SMS or e-mail Ron Spector, Managing Director said “Optisoft Recall provides us with
our new Internet offsite
on demand and set up your recall so it sends reminders in invaluable monitoring information, we have all the KPI’s required such as
backup service. You will require
whichever way your patient prefers. This saves money on historical and future recall statistics. And the EPOS module is a revelation!
a broadband connection, and for postage too. It automatically generates all the cash reports we will ever need, as well as
a small monthly fee we will look after calculating all my VAT management reports.”
your data on a secure dedicated server. Appointments. We have completely rewritten this module
over the past couple of years to meet the increasingly complex He continued: “Optisoft has surpassed all our expectations with
demands of staff and patient scheduling. It is now full screen and the smooth implementation of the system. We were extremely impressed
flexible enough to handle any mix of practice requirements. Staff with how easy the software is to use, and the training we received was very
Scheduling enables you quickly and easily to manage staff availability,
whether permanent, locum or both. Appointment Types and Templates
thorough at a pace which matched our requirements.”

Money is money... right?
When it comes to financing
acquisitions, cash is not always the best
option. Acquisitions made with cash or a
bank overdraft/loan means that all VAT for the
purchase will be accounted for in that VAT
quarter. This means that ‘the cheapest rate’
does not always mean ‘the best deal’.
Performance Finance is a specialist finance
team that provides expertise for all types of
finance within the Optical market place. Typical
solutions will accelerate tax relief, help to avoid
deminimis problems, ensure ownership at the
end of the finance term and be kind to your
cash flow.
By using a specialist, you can ensure that
not only do you benefit from competitive
finance but you also ensure that the finance
Mark Wilkinson has joined Optisoft as
a Training Consultant. He qualified as a
Dispensing Optician in 1994 and started his
career at D&A in Bristol. Since then, he has
also gained experience of various dispensing
systems used in practices such as Haine &
Smith, Rayners, Vision Express, Optical
Express, Specsavers and independent optician
Susan Bowers.
Mark said, “I have used various computer
systems during my time in practice, ranging
from DOS through to Windows based systems.
I have also been using Optisoft in practice for
scheme is structured to suit your business.
This ‘tailored’ approach enhances your
business and gives you more confidence
when making future plans.
Bernard Reilly of Charnley Opticians
Leamington Spa commented: “When we were
purchasing our computer system from Optisoft,
Performance Finance were great. They took
the time to find out about our business and,
from the discussions we had, we were given
a facility that not only spread our VAT over
many VAT quarters but also greatly enhanced
our tax relief.”
Performance Finance can
be contacted by phone on
01536 330359 or by email at
info@performancefinance.co.uk.
the last seven years and have seen it develop
and improve over time to become the industry
leading Practice Management System that it
is today.”
Mark’s new role as a Training Consultant
with Optisoft will enable him to make full use
of his vast knowledge and experience of
dispensing and managing in practice. Mark has
also been tasked to improve the service
offered to clients by helping to test and
develop new modules, maintaining frame and
lens catalogues and keeping clients up to
date with all the latest products.
enable you to set up your calendar so that your staff simply book patients into
available pre-allocated slots. Our Find Next Appointment facility enables you to pick
a patient and automatically find a convenient next appointment slot. Finally, the calendar
interface now provides multiple views, which – combined with the search function – makes for an even faster and more streamlined process. The module
also prints appointment confirmations and sends automatic appointment reminders by letter, e-mail or SMS to minimise the risk of non-attendance.
OptomNotes. This module now integrates fully
with the Patient Recall module. This ensures
that patient confidentiality is maintained while
non-sensitive data is updated automatically.
It also integrates with the very latest digital
equipment, including combination units such
as the Nidek RKT-770, to provide a fast and
efficient pre-screening system that also meets
the needs of the optometrist in the examination
room. Standard templates and diagrams can
be used to speed up the process and to ensure
the maintenance of comprehensive, high quality
patient notes.
Clinical Imaging. This module has received
a lot of attention due to the advancements
in digital photography and the government’s
focus on diabetic screening. The system
now integrates with the vast majority of the
new high resolution digital slit-lamps/fundus
cameras and has extensive measuring and
drawing tools that enable the capture,
annotation, manipulation and storage of images.
Images can also be imported and exported
to or from older systems or for referral to
another professional.
Spectacles Dispensing. This module has been
completely rewritten over the last year. A new
graphical interface for product maintenance
has been modelled on current catalogues and
significantly reduces the time taken to set up
and maintain products used within the system.
The dispensing interface has also been
improved with time-saving features that enable
more efficient dispensing. New features include
an additional pairs facility, different lens types
in same dispense, multiple examination fees
and a host of speed and validation-related
improvements.
Contact Lens Dispensing. This module
remains largely unchanged. It can now handle
up to three pairs of contact lenses per
dispense and integrates seamlessly with the
Cash module. It can also record the details
and outcome of trial lenses.
Spectacles Ordering. Most of the modifications
to this module have been made in response to
the growth in automated electronic ordering. The
system can now send electronic orders to all
suppliers who accept them, either directly or
through integration with third-party software
such as Opsys, Speedmaster and others.
Contact Lens Online Ordering. CLOO™
is our new Contact lens Online Ordering system
that provides participating Opticians with a fully
functioning e-commerce website, a secure
extranet based management system, a direct
home delivery service of contact lenses and
solutions with your own practice branding.
Above all – as described in this newsletter –
the system now enables you to compete with
supermarkets on price.
Cash. The popular Cash module is largely
unchanged. Overall speed has been significantly
increased. It can now handle transactions
from Spectacles Dispensing with multiple pairs
as well as multiple fees, vouchers and items
per order.
Optisoft Setup CD (Disc Included): All these
improvements are included in the new Optisoft
Setup CD attached. It will check your system
to make sure that it meets the minimum
specification and then upgrade your installed
version without the need for user input. If the
system is unsuitable the CD will not install and
will tell you why. It is important that you check
all PCs are suitable before upgrading any. This
because if you upgrade the server and one of
the terminals is unsuitable, you would have to
update it or replace it before installation could
be completed.
Make your mark with
Optisoft Version Five...
What would you like to see? The Optisoft survey
During 2005 Optisoft were keen to
further our knowledge of our customers.
To do this we commissioned an independent
survey that would ask users and non users of
Optisoft software their opinions on the different
types of systems that are on the market today.
The most important thing we wanted to
achieve was to see what areas of our business
could be improved to create a better
experience for our users. The results proved to
be very positive for Optisoft having more than
80% awareness of our products and services.
We also had the highest percentage of
respondents say that they would always
consider and prefer an Optisoft product when
buying a new software system.
Around 85% of the market owns some form
of software system to help them manage their
practice more efficiently, these systems range
from a single patient recall module to a full
Optisoft system that handles stock information
and dispensing. There was no shock when the
results from the survey showed that the
majority of users out there currently own some We would just like to thank all of our users
sort of patient recall system, but the results that have taken part in the questionnaire results
also showed that almost half also owned and congratulations to the winner of the Red
some sort of appointment system and stock
control system.
Letter Day vouchers. You can find out who it
was by reading the article below.
Red Letter Day Winner
Optisoft recently commissioned use, customer
independent research to gain service and value for
insight into the requirements of money. Each of the respondents
opticians when considering practice in the survey were entered into a
management software. As part of the free prize draw to win a staggering £500
research, over 5000 questionnaires were worth of Red Letter Day experience
sent to opticians throughout the UK and vouchers. Congratulations to the lucky
Ireland. The results, published within the winner, Alan Hurst of C&A Hurst
Optician IT supplement (Oct 05), Opticians, who was presented with the
highlighted three requirements that are vouchers by Paul Houston, Sales and
considered to be key when considering Marketing Director of Optisoft (both
practice management software: ease of pictured left).
 Safe, not sorry! – Automated Backups
Protecting your data should be your first priority.
Your patient database is the most important part
of your computer system. If you are unfortunate
enough to lose your database due to file
corruption or hardware failure, it could seriously
affect the running of your practice, probably
more than you think.
You can now automate backups to produce
an almost foolproof solution. Following recent
advancements in technology, we would now
advise the following:
As an absolute minimum you should perform
a daily backup using an Iomega Zip drive and a
set of Zip disks, one disk for each day of the
week. At least one of the daily backups each
week should be taken away from the premises
until the same day the following week.
Dispensing Optician joins Optisoft as Training Consultant
All new Optisoft v5 Time for an upgrade? Optisaver upgrade with Optisoft
For a secondary daily The latest version of Optisoft for Windows Professional The independently owned, Lancashire based group, Optisavers, “The integration between the modules is seamless. It is very easy to
backup we recommend is the best yet, with improvements that have eradicated all has upgraded to the Optisoft Professional Practice Management see how the installation of additional modules will enhance the system
the use of an external hard teething troubles. The system has now been refined to the very System in all of their seven practices. even further. Following our initial experience with Optisoft we will
drive such as the Maxtor limit of the underlying design and technology. Optisoft definitely be installing other modules in the very near future with a view
Optisoft installed their PMS and created a VPN (Virtual Private Network)
One Touch. The backup engineers are already working on the next version, which will of becoming completely paperless.”
between each practice to enable central management from the head office.
routine onto this device use the even more advanced Microsoft .NET platform.
Here are the key improvements that you’ll notice: The Optisoft system will now provide the group with patient
should be automated
information, marketing data, practice sales reporting, stock reporting and
to perform the backup Patient Recall. As the Patient Recall module is the
internal e-mail. However, the ‘icing on the cake’ is that overall control has
at a suitable time every original core of the system, it is the most refined.
been given back to staff. The VPN enables Optisavers to interrogate the
day usually overnight. However, in response to requests by patients for
databases in all seven practices from store to store or from head office and
reminders and collection details to be sent by SMS or
As an option, you extract information whenever required.
e-mail, support for all of these technologies has been
could subscribe to
added. This means that you can send an SMS or e-mail Ron Spector, Managing Director said “Optisoft Recall provides us with
our new Internet offsite
on demand and set up your recall so it sends reminders in invaluable monitoring information, we have all the KPI’s required such as
backup service. You will require
whichever way your patient prefers. This saves money on historical and future recall statistics. And the EPOS module is a revelation!
a broadband connection, and for postage too. It automatically generates all the cash reports we will ever need, as well as
a small monthly fee we will look after calculating all my VAT management reports.”
your data on a secure dedicated server. Appointments. We have completely rewritten this module
over the past couple of years to meet the increasingly complex He continued: “Optisoft has surpassed all our expectations with
demands of staff and patient scheduling. It is now full screen and the smooth implementation of the system. We were extremely impressed
flexible enough to handle any mix of practice requirements. Staff with how easy the software is to use, and the training we received was very
Scheduling enables you quickly and easily to manage staff availability,
whether permanent, locum or both. Appointment Types and Templates
thorough at a pace which matched our requirements.”

Money is money... right?
When it comes to financing
acquisitions, cash is not always the best
option. Acquisitions made with cash or a
bank overdraft/loan means that all VAT for the
purchase will be accounted for in that VAT
quarter. This means that ‘the cheapest rate’
does not always mean ‘the best deal’.
Performance Finance is a specialist finance
team that provides expertise for all types of
finance within the Optical market place. Typical
solutions will accelerate tax relief, help to avoid
deminimis problems, ensure ownership at the
end of the finance term and be kind to your
cash flow.
By using a specialist, you can ensure that
not only do you benefit from competitive
finance but you also ensure that the finance
Mark Wilkinson has joined Optisoft as
a Training Consultant. He qualified as a
Dispensing Optician in 1994 and started his
career at D&A in Bristol. Since then, he has
also gained experience of various dispensing
systems used in practices such as Haine &
Smith, Rayners, Vision Express, Optical
Express, Specsavers and independent optician
Susan Bowers.
Mark said, “I have used various computer
systems during my time in practice, ranging
from DOS through to Windows based systems.
I have also been using Optisoft in practice for
scheme is structured to suit your business.
This ‘tailored’ approach enhances your
business and gives you more confidence
when making future plans.
Bernard Reilly of Charnley Opticians
Leamington Spa commented: “When we were
purchasing our computer system from Optisoft,
Performance Finance were great. They took
the time to find out about our business and,
from the discussions we had, we were given
a facility that not only spread our VAT over
many VAT quarters but also greatly enhanced
our tax relief.”
Performance Finance can
be contacted by phone on
01536 330359 or by email at
info@performancefinance.co.uk.
the last seven years and have seen it develop
and improve over time to become the industry
leading Practice Management System that it
is today.”
Mark’s new role as a Training Consultant
with Optisoft will enable him to make full use
of his vast knowledge and experience of
dispensing and managing in practice. Mark has
also been tasked to improve the service
offered to clients by helping to test and
develop new modules, maintaining frame and
lens catalogues and keeping clients up to
date with all the latest products.
enable you to set up your calendar so that your staff simply book patients into
available pre-allocated slots. Our Find Next Appointment facility enables you to pick
a patient and automatically find a convenient next appointment slot. Finally, the calendar
interface now provides multiple views, which – combined with the search function – makes for an even faster and more streamlined process. The module
also prints appointment confirmations and sends automatic appointment reminders by letter, e-mail or SMS to minimise the risk of non-attendance.
OptomNotes. This module now integrates fully
with the Patient Recall module. This ensures
that patient confidentiality is maintained while
non-sensitive data is updated automatically.
It also integrates with the very latest digital
equipment, including combination units such
as the Nidek RKT-770, to provide a fast and
efficient pre-screening system that also meets
the needs of the optometrist in the examination
room. Standard templates and diagrams can
be used to speed up the process and to ensure
the maintenance of comprehensive, high quality
patient notes.
Clinical Imaging. This module has received
a lot of attention due to the advancements
in digital photography and the government’s
focus on diabetic screening. The system
now integrates with the vast majority of the
new high resolution digital slit-lamps/fundus
cameras and has extensive measuring and
drawing tools that enable the capture,
annotation, manipulation and storage of images.
Images can also be imported and exported
to or from older systems or for referral to
another professional.
Spectacles Dispensing. This module has been
completely rewritten over the last year. A new
graphical interface for product maintenance
has been modelled on current catalogues and
significantly reduces the time taken to set up
and maintain products used within the system.
The dispensing interface has also been
improved with time-saving features that enable
more efficient dispensing. New features include
an additional pairs facility, different lens types
in same dispense, multiple examination fees
and a host of speed and validation-related
improvements.
Contact Lens Dispensing. This module
remains largely unchanged. It can now handle
up to three pairs of contact lenses per
dispense and integrates seamlessly with the
Cash module. It can also record the details
and outcome of trial lenses.
Spectacles Ordering. Most of the modifications
to this module have been made in response to
the growth in automated electronic ordering. The
system can now send electronic orders to all
suppliers who accept them, either directly or
through integration with third-party software
such as Opsys, Speedmaster and others.
Contact Lens Online Ordering. CLOO™
is our new Contact lens Online Ordering system
that provides participating Opticians with a fully
functioning e-commerce website, a secure
extranet based management system, a direct
home delivery service of contact lenses and
solutions with your own practice branding.
Above all – as described in this newsletter –
the system now enables you to compete with
supermarkets on price.
Cash. The popular Cash module is largely
unchanged. Overall speed has been significantly
increased. It can now handle transactions
from Spectacles Dispensing with multiple pairs
as well as multiple fees, vouchers and items
per order.
Optisoft Setup CD (Disc Included): All these
improvements are included in the new Optisoft
Setup CD attached. It will check your system
to make sure that it meets the minimum
specification and then upgrade your installed
version without the need for user input. If the
system is unsuitable the CD will not install and
will tell you why. It is important that you check
all PCs are suitable before upgrading any. This
because if you upgrade the server and one of
the terminals is unsuitable, you would have to
update it or replace it before installation could
be completed.
Make your mark with
Optisoft Version Five...
What would you like to see? The Optisoft survey
During 2005 Optisoft were keen to
further our knowledge of our customers.
To do this we commissioned an independent
survey that would ask users and non users of
Optisoft software their opinions on the different
types of systems that are on the market today.
The most important thing we wanted to
achieve was to see what areas of our business
could be improved to create a better
experience for our users. The results proved to
be very positive for Optisoft having more than
80% awareness of our products and services.
We also had the highest percentage of
respondents say that they would always
consider and prefer an Optisoft product when
buying a new software system.
Around 85% of the market owns some form
of software system to help them manage their
practice more efficiently, these systems range
from a single patient recall module to a full
Optisoft system that handles stock information
and dispensing. There was no shock when the
results from the survey showed that the
majority of users out there currently own some We would just like to thank all of our users
sort of patient recall system, but the results that have taken part in the questionnaire results
also showed that almost half also owned and congratulations to the winner of the Red
some sort of appointment system and stock
control system.
Letter Day vouchers. You can find out who it
was by reading the article below.
Red Letter Day Winner
Optisoft recently commissioned use, customer
independent research to gain service and value for
insight into the requirements of money. Each of the respondents
opticians when considering practice in the survey were entered into a
management software. As part of the free prize draw to win a staggering £500
research, over 5000 questionnaires were worth of Red Letter Day experience
sent to opticians throughout the UK and vouchers. Congratulations to the lucky
Ireland. The results, published within the winner, Alan Hurst of C&A Hurst
Optician IT supplement (Oct 05), Opticians, who was presented with the
highlighted three requirements that are vouchers by Paul Houston, Sales and
considered to be key when considering Marketing Director of Optisoft (both
practice management software: ease of pictured left).

Every independent practitioner is all too aware
CLOO gives you buying power
The primary benefit of CLOO is
simple: by uniting the buying power of
independent opticians, the system enables
you to buy and sell at prices that are just as
favourable as supermarket prices. It’s also
easy to use, efficient and – assuming you
place more than 20 orders per month –
completely free.
CLOO has reached agreement with
many of the market leading contact lens
manufacturers to ensure that the interests of
CLOO will enable us to deliver and promote
our products by streamlining the whole order
process, from the point of sale through to the
delivery – It has to be the way forward for all
practitioners who want to grow their business
and increase profit margins”.
Mr John Hanson, Johnson & Johnson’s
Director of Key Customer Development in
Europe agreed, saying: “CLOO coincides with
the J&J credo: that we must constantly strive
to reduce our costs in order to maintain
Optisoft Word Search
To celebrate what we foresee as a very FULL NAME: ............................................................................................................................
successful New Year and to say thank you
to all our customers we have devised a word COMPANY NAME:....................................................................................................................
search for you to fill in. Simply find the words
CONTACT NO: .................................................. EMAIL: ........................................................
listed within the puzzle, cut it out and fax it back Newsletter • Issue 1 • Spring 2006
to us on 0870 350 6780. All correct entries will be ADDRESS: ................................................................................................................................
entered into a free prize draw – the winner of
which will receive an Optisoft module of their ............................................................................ POST CODE: ..............................................
choice free!!

✂
of the threat posed by recent legislation that
allows anyone to sell contact lenses. both the practitioner and the manufacturer reasonable prices. Customers’ orders must
Inevitably, supermarkets have entered the are safeguarded. There is no change to the be serviced promptly and accurately. Our G V T P D T C T B O C L D S D ACTIVISU
market and are using their immense buying relationship between the manufacturer’s sales suppliers and distributors must have an APPOINTMENTS
power to sell contacts at prices that and marketing team and the practitioner. opportunity to make a fair profit, and CLOO S S U F A L A R W L N L J H D CHART
independents are finding tough to match. This means that your practice will continue fits the bill for all parties involved”.
However, what some may not be aware of
to receive the high standard of service
Meanwhile, David Nygren, UK-Ireland
G E F O O T K K I O A A U J I CLINIC
you’d expect from reps with news updates,
is that Optisoft have a web-based application
new product information, trial lenses and all
Sales & Marketing Director believes that
M J M O P S I N I Y I C G Z S CLOO
called CLOO (Contact Lens Online Ordering) “CLOO offers practitioners the ability to
the other benefits that help to promote a DISPENSING
that has been specifically developed to
help the independent practitioner remain
manufacturer’s or optician’s business.
manage their patient’s contact lens needs
efficiently and effectively. The market is
B K H A V T I E Q M C E X M P EPOS
competitive in this arena and to provide the
sort of service that today’s patients are
The improved CLOO system is already
gaining praise from key manufacturers.
continuing to evolve rapidly. While it is easy
to focus on price, what consumers actually
S O P E R C O T N O I R M Y E FRAMES
ALL NEW OPTISOFT V.5 OUT NOW,
FULL DETAILS ON PAGE 5
OPTISOFT UNVEIL NEW LOOK,
FIND OUT MORE ON PAGE 2
WIN A FREE OPTISOFT MODULE!
SEE BACK PAGE FOR DETAILS
looking for. If you want to protect your future Mr Nick Loan – Managing Director of Bausch seek is value. CLOO offers the ability for
S W I N G F P M P T T U C O N LENSES
contact lens consumables business from the & Lomb said: “Our Vision Care business practitioners to increase service to the
MADE
supermarkets, we recommend that you invest
in this technology now, before it is too late.
manufactures and markets the world's most
comprehensive line of eye care products.
patients, placing the emphasis where it needs
to be – providing value to patients”.
U S I V I T C A N O P M C P S OCUTOUCH
F Q H K J R I C F O O U M E I OPTICIAN
A vision in red, Optisoft unveil their new look A P P O I N T M E N T S T R N OPTISOFT The Optisoft review
OPTOMNOTES
You will have noticed from this applications of it throughout the year. One of developed by us to try and communicate our Z W T Q V C K W C O K E E F G PATIENT 2005 will also go down as the year
newsletter that we have launched an eye these will be our new and exciting brochure. range of products more clearly and precisely to that we completed all of the outstanding
catching new look. Designed to stand out This will be finding its way to you in the early you, our customers. Optisoft are looking to the P R A C T I C E M H R B S E F PERFECT large-scale modifications of Optisoft for
Windows Professional, either to incorporate
from the crowd, we look forward to further part of this year. The new brochure has been future with our new branding, we hope you like it.
V C Q Z H U P C D A A U T C M PRACTICE new technology or to update it as a result of the
RECALL latest market changes. The latest version – on
G D H C N M H A P A D R F T E SWING the attached CD – has been improved in many With so much going on,
ways, mostly in response to direct feedback however, one project wasn’t
N J B S E S N E L N M E T N E TEST and customer requests. All of these changes completed in 2005 – our website.
are detailed in this newsletter. Thanks for your The site will get all the focus it
input – we’re very confident that you will be deserves in 2006, with enhancements
pleased with the results. geared towards further improving
customer service and providing ‘added-value’
Optisoft supplies award winning hardware Improving the quality of our service has also for every Optisoft user. To take advantage of
been high on the agenda. As part of the these new services you will need both a
✂

Optisoft has supplied Hewlett Packard (formally
Compaq) computer systems since its inception over
15 years ago. Now, our belief in HP’s reliability, service and
competitive prices for business PCs has been acknowledged
by two prestigious awards.
HP won the Microsoft Global Enterprise Services and
Technology Partner of the Year award in 2005 against
worldwide competition from brands such as Dell, Accenture,
Cap Gemini and the Unisys Corporation.
They also won the PC Pro Reliability & Service Award 2005.
The PC Pro awards are the most
comprehensive guide to customer support and
Want to see more? Contact Optisoft on...
product reliability in Europe. IT manufacturers
themselves regard the Awards as the most
dependable and honest assessment of their
products and UK after-sales service.
Optisoft will continue to install these award winning PCs for
the foreseeable future. With our PC prices at the lowest they
have ever been, this means you will get – quite literally – the best
PCs on the market at a very competitive price.
✂
Optrafair years are always busy for Optisoft and
2005 was no exception. There was a notable
rise in the number of practitioners who are
planning to invest in the future of their practice
If you would like to receive further information on any of the stories featured in this newsletter
and update their existing computer systems or
or if your interested in hearing more about Optisoft then please feel free to contact us... install a new system for the first time. With just
under £270,000 worth of orders placed, it was
Optisoft Ltd, The Pallion, Whinchat Hall, Skipwith Road, Escrick, York YO19 6EJ Optisoft’s most successful show ever. Thank
you all for your support on the stand and for
Sales – 0845 230 1230, Support – 0845 230 3450, Fax – 0870 350 6780 placing your business with Optisoft.
process, we carried out an independent market
survey in June 2005. Overall, we were pleased
with the results, but it did highlight areas for
improvement. As a consequence, we have
increased resources in the installation, training
and support departments, enabling us to
provide a faster and more efficient service.
Based on the very pleasing positive feedback,
many of you have already noticed the
difference. We intend to continue to improve
throughout the coming year and beyond.
broadband connection and email. If you are not
connected to the Internet, talk to us. We are
now a service provider for Fasthosts, the UK’s
largest web hosting company.
All the best for the coming year.
Regards,
Keith Sheers
Managing Director

info@optisoft.co.uk Sales – 0845 230 1230

www.optisoft.co.uk Support – 0845 230 3450
Fax – 0870 350 6780

Every independent practitioner is all too aware
CLOO gives you buying power
The primary benefit of CLOO is
simple: by uniting the buying power of
independent opticians, the system enables
you to buy and sell at prices that are just as
favourable as supermarket prices. It’s also
easy to use, efficient and – assuming you
place more than 20 orders per month –
completely free.
CLOO has reached agreement with
many of the market leading contact lens
manufacturers to ensure that the interests of
CLOO will enable us to deliver and promote
our products by streamlining the whole order
process, from the point of sale through to the
delivery – It has to be the way forward for all
practitioners who want to grow their business
and increase profit margins”.
Mr John Hanson, Johnson & Johnson’s
Director of Key Customer Development in
Europe agreed, saying: “CLOO coincides with
the J&J credo: that we must constantly strive
to reduce our costs in order to maintain
Optisoft Word Search
To celebrate what we foresee as a very FULL NAME: ............................................................................................................................
successful New Year and to say thank you
to all our customers we have devised a word COMPANY NAME:....................................................................................................................
search for you to fill in. Simply find the words
CONTACT NO: .................................................. EMAIL: ........................................................
listed within the puzzle, cut it out and fax it back Newsletter • Issue 1 • Spring 2006
to us on 0870 350 6780. All correct entries will be ADDRESS: ................................................................................................................................
entered into a free prize draw – the winner of
which will receive an Optisoft module of their ............................................................................ POST CODE: ..............................................
choice free!!

✂
of the threat posed by recent legislation that
allows anyone to sell contact lenses. both the practitioner and the manufacturer reasonable prices. Customers’ orders must
Inevitably, supermarkets have entered the are safeguarded. There is no change to the be serviced promptly and accurately. Our G V T P D T C T B O C L D S D ACTIVISU
market and are using their immense buying relationship between the manufacturer’s sales suppliers and distributors must have an APPOINTMENTS
power to sell contacts at prices that and marketing team and the practitioner. opportunity to make a fair profit, and CLOO S S U F A L A R W L N L J H D CHART
independents are finding tough to match. This means that your practice will continue fits the bill for all parties involved”.
However, what some may not be aware of
to receive the high standard of service
Meanwhile, David Nygren, UK-Ireland
G E F O O T K K I O A A U J I CLINIC
you’d expect from reps with news updates,
is that Optisoft have a web-based application
new product information, trial lenses and all
Sales & Marketing Director believes that
M J M O P S I N I Y I C G Z S CLOO
called CLOO (Contact Lens Online Ordering) “CLOO offers practitioners the ability to
the other benefits that help to promote a DISPENSING
that has been specifically developed to
help the independent practitioner remain
manufacturer’s or optician’s business.
manage their patient’s contact lens needs
efficiently and effectively. The market is
B K H A V T I E Q M C E X M P EPOS
competitive in this arena and to provide the
sort of service that today’s patients are
The improved CLOO system is already
gaining praise from key manufacturers.
continuing to evolve rapidly. While it is easy
to focus on price, what consumers actually
S O P E R C O T N O I R M Y E FRAMES
ALL NEW OPTISOFT V.5 OUT NOW,
FULL DETAILS ON PAGE 5
OPTISOFT UNVEIL NEW LOOK,
FIND OUT MORE ON PAGE 2
WIN A FREE OPTISOFT MODULE!
SEE BACK PAGE FOR DETAILS
looking for. If you want to protect your future Mr Nick Loan – Managing Director of Bausch seek is value. CLOO offers the ability for
S W I N G F P M P T T U C O N LENSES
contact lens consumables business from the & Lomb said: “Our Vision Care business practitioners to increase service to the
MADE
supermarkets, we recommend that you invest
in this technology now, before it is too late.
manufactures and markets the world's most
comprehensive line of eye care products.
patients, placing the emphasis where it needs
to be – providing value to patients”.
U S I V I T C A N O P M C P S OCUTOUCH
F Q H K J R I C F O O U M E I OPTICIAN
A vision in red, Optisoft unveil their new look A P P O I N T M E N T S T R N OPTISOFT The Optisoft review
OPTOMNOTES
You will have noticed from this applications of it throughout the year. One of developed by us to try and communicate our Z W T Q V C K W C O K E E F G PATIENT 2005 will also go down as the year
newsletter that we have launched an eye these will be our new and exciting brochure. range of products more clearly and precisely to that we completed all of the outstanding
catching new look. Designed to stand out This will be finding its way to you in the early you, our customers. Optisoft are looking to the P R A C T I C E M H R B S E F PERFECT large-scale modifications of Optisoft for
Windows Professional, either to incorporate
from the crowd, we look forward to further part of this year. The new brochure has been future with our new branding, we hope you like it.
V C Q Z H U P C D A A U T C M PRACTICE new technology or to update it as a result of the
RECALL latest market changes. The latest version – on
G D H C N M H A P A D R F T E SWING the attached CD – has been improved in many With so much going on,
ways, mostly in response to direct feedback however, one project wasn’t
N J B S E S N E L N M E T N E TEST and customer requests. All of these changes completed in 2005 – our website.
are detailed in this newsletter. Thanks for your The site will get all the focus it
input – we’re very confident that you will be deserves in 2006, with enhancements
pleased with the results. geared towards further improving
customer service and providing ‘added-value’
Optisoft supplies award winning hardware Improving the quality of our service has also for every Optisoft user. To take advantage of
been high on the agenda. As part of the these new services you will need both a
✂

Optisoft has supplied Hewlett Packard (formally
Compaq) computer systems since its inception over
15 years ago. Now, our belief in HP’s reliability, service and
competitive prices for business PCs has been acknowledged
by two prestigious awards.
HP won the Microsoft Global Enterprise Services and
Technology Partner of the Year award in 2005 against
worldwide competition from brands such as Dell, Accenture,
Cap Gemini and the Unisys Corporation.
They also won the PC Pro Reliability & Service Award 2005.
The PC Pro awards are the most
comprehensive guide to customer support and
Want to see more? Contact Optisoft on...
product reliability in Europe. IT manufacturers
themselves regard the Awards as the most
dependable and honest assessment of their
products and UK after-sales service.
Optisoft will continue to install these award winning PCs for
the foreseeable future. With our PC prices at the lowest they
have ever been, this means you will get – quite literally – the best
PCs on the market at a very competitive price.
✂
Optrafair years are always busy for Optisoft and
2005 was no exception. There was a notable
rise in the number of practitioners who are
planning to invest in the future of their practice
If you would like to receive further information on any of the stories featured in this newsletter
and update their existing computer systems or
or if your interested in hearing more about Optisoft then please feel free to contact us... install a new system for the first time. With just
under £270,000 worth of orders placed, it was
Optisoft Ltd, The Pallion, Whinchat Hall, Skipwith Road, Escrick, York YO19 6EJ Optisoft’s most successful show ever. Thank
you all for your support on the stand and for
Sales – 0845 230 1230, Support – 0845 230 3450, Fax – 0870 350 6780 placing your business with Optisoft.
process, we carried out an independent market
survey in June 2005. Overall, we were pleased
with the results, but it did highlight areas for
improvement. As a consequence, we have
increased resources in the installation, training
and support departments, enabling us to
provide a faster and more efficient service.
Based on the very pleasing positive feedback,
many of you have already noticed the
difference. We intend to continue to improve
throughout the coming year and beyond.
broadband connection and email. If you are not
connected to the Internet, talk to us. We are
now a service provider for Fasthosts, the UK’s
largest web hosting company.
All the best for the coming year.
Regards,
Keith Sheers
Managing Director

info@optisoft.co.uk Sales – 0845 230 1230

www.optisoft.co.uk Support – 0845 230 3450
Fax – 0870 350 6780