PRIDE POKER ROOM

Cashiers guidelines
Nick Shepherd Director of Poker 1/18/2012

(the contents of this document should be followed by all cash desk personnel in order to aid in the smooth and efficient running of the card room operation)

Cashiers Duties
Cashiers should ensure that their workspace is kept tidy at all times. Whilst on duty in the Poker Zone the tidiness and orderliness of the cash desk is solely their responsibility no matter what the procedure in other areas of the casino. All paper work must be kept up to date and completed before vacating the cash desk on change of cashier. The card stock is the responsibility of the cashier on duty and must be kept in order. Likewise the tournament and training chips should be kept in a manner sufficient to ensure the distribution of equipment to a supervisor is conducted in a seamless and efficient manner. In all matters pertaining to the card stock the cashier should take direction from the Director of Poker. On changeover the process of counting and verifying the cashiers float should be conducted as quickly and smoothly as possible with a minimum of fuss. All credit card transactions must be witnessed and verified by a duty manager. Similarly all large cash transactions of one Lakh and above should be verified by a duty manager. All files and paperwork must be kept in their assigned place as per the direction of the Director of Poker. No cashier is permitted to make changes regarding the cash desk or its equipment or files unless with the express permission of the Director of Poker. Stocks of Poker Zone paperwork should be checked regularly and kept up to date so as they do not run out. The printer cartridge should also be checked for ink and when low it must be bought to the attention of a supervisor or duty manager so that it may be changed/filled. Cashiers should make themselves aware of all rules and procedures that pertain to the running of the Poker Zone especially those that require the assistance of the cashier (most especially the issue and destruction of cards, all logs and records and the drop count procedure) and should always strive to co-operate fully with Poker Zone staff and management. Only cashiers, duty managers (including cash desk managers) and the operator are permitted entry into the cash desk. Whilst inside the cash desk the door should remain locked at all times and certainly if vacating the cash desk for any reason and for any length of time the door should be locked.

Card Issue
The card issue log which should be retained in the cash desk, is to be filled in whenever cards are issued to the tables. The cashier on duty is solely responsible for issuing cards from the main card stock to a dealer under instruction from a supervisor, and for ensuring that the card issue log is kept up to date. Cards should only be issued to a dealer either when a new table is opened for the first time or when a dealer change is required. Cards may be issued at other times as deemed necessary by the duty manager or in the absence of a duty manager a senior supervisor. Should cards be needed for a

training game they should only be issued from the stock of playing cards specifically set aside for training and not from the main card stock. Once a supervisor has instructed a dealer to get a fresh deck and the dealer has approached the cash desk the cashier must ascertain which colour deck is required (usually this will be two decks, one of each colour) and which table they are to be issued to. The cashier will then fill out the date (according to the gaming day) and the time that the cards are issued (time out). The cashier will also write the table number, the name of the dealer, the colour of the cards (if two decks are being issued then the cashier is required to fill out two rows in the card issue log, one for each colour). If a table is being opened for the first time then the cashier must ensure that cutting card(s) and dealer button are also issued and should be recorded in the Log with a tick in the appropriate column. The cards should only be handed over to the dealer once the log has been filled out. The time in column should only be filled out once the cards are returned to the cash desk by a dealer and if a different cashier from the issuing cashier is in the cash desk then the new cashier should countersign in the margin. If training cards are being issued then the log should be filled out in the usual way, except that the colour of the cards is not required but training should be written in the colour column instead. Cards issued should only be given from the section in the cupboard marked card issue and returned cards should be put back in the section marked card return. The two stocks of cards should never be mixed. Once the card issue section is depleted then it should be made back up to par from the card return section.

Card Destruction
From time to time in the normal course of play the cards may get marked or damaged. The procedure for dealing with this situation is as follows. Once a card has been bought to the attention of the floor staff as being damaged it must be removed from the table immediately and taken to the cash desk. The supervisor will ask the cashier for the card destruction log and the spare card box. The supervisor will verify the damaged card and destroy it immediately by cutting it in half with scissors. The supervisor will then fill out the card destruction log starting with the date, the time of destruction, the number of the table from which the card was taken and the name of the dealer. The denomination and suit of the card must also be filled in as well as the colour and then signed by either the supervisor or duty manager. The supervisor will then take from the spare card box a replacement card of the same suit and denomination as the damaged card, ensuring that it too is not marked in any way. The replacement card will then be returned to the table from which the original damaged card was taken and replaced according to the replacement procedure outlined below. The supervisor or duty manager only are permitted to perform the exchange of cards.

Replacement Procedure
The supervisor will return to the table from which the damaged card was taken with both the new replacement card and one half of the damaged card (which should be cut completely in half) the

cards should then be shown to both the players and the dealer for verification and then the new replacement card should be included in the deck to which it corresponds and should then be shuffled ready to be included in the next deal. The supervisor or duty manager only are permitted to perform the exchange of cards. Whilst the supervisor is at the cash desk and filling out the card destruction log the dealer at the table from which the damaged card was taken should continue dealing with only one deck until such time as the card is replaced.

Daily Drop Count

The daily drop count is the counting of the rake from the previous days action. The drop boxes must be taken off the tables during the morning shift as soon as the previous nights game has broken and kept under secure conditions in the cash desk. Upon starting their shift in the evening, the duty manager should perform the drop count at their earliest convenience, this will usually be between 8pm midnight*. Should the previous nights game still be ongoing throughout the course of the morning shift then the drop box should not be changed until either the game breaks or the drop box is full. Should the drop box need to be changed because it has reached its capacity then it should be replaced with an interim drop box. When the duty manager is ready to conduct the daily drop count he will instruct the duty cashier to make ready the drop boxes from the previous day and to ensure that he has the drop box keys, daily drop count form(s), pen and sufficient chip trays to complete the count. The duty manager will also ensure that at least one dealer is available to help with the chip count. The duty manager, cashier and dealer(s) will take the lift together to the drop count room located on the second floor. Prior to entering the drop count room the cashier will inform surveillance (CCTV) that a chip count is about to take place. Once in the drop count room the duty manager will instruct the cashier to open the first box starting with box #1, the cashier only should be responsible for opening the drop boxes and for ensuring they are reset after checking. The duty manager should then fill out the date and table number of the drop box on a daily drop count form ready for the chip count. The cashier should open the drop box carefully and empty the contents of the drop box slowly onto the count table whilst holding the drop box door with one hand ensuring that no chips fall to the floor. Remaining chips can be removed by the cashier from the drop box by hand. Should a chip(s) fall to the floor at this stage (or at any time during the chip count) then either the dealer or cashier should announce chip down and show clean hands before retrieving the chip(s) from the floor. They should then place the chip(s) back onto the count table and once again show clean hands before continuing with the chip count. Once the cashier is sure the contents of the drop box have been emptied onto the count table he should show the empty drop box first to the duty manager, then the dealer, and finally to the surveillance camera for verification, if it is discovered at this time that further chips remain inside

the drop box then they should be removed by the cashier before repeating the verification procedure. The dealer and the cashier should then continue to chip up the chips from the count table (higher value chips first where possible) into stacks of 20 chips. When all the chips have been chipped up the stacks should be arranged into denominations, highest denomination to the lowest, from left to right and in rows of five (100 chips). Short stacks should be cut down in front of the main stacks according to the following table.....

10,000 Rupee chips 5,000 Rupee chips 1,000 Rupee chips 500 Rupee chips 100 Rupee chips 50 Rupee chips

Cut in 5s with odd chips run down Cut in 4s with odd chips run down Cut in 5s with odd chips run down Cut in 4s with odd chips run down Cut in 5s with odd chips run down Cut in 4s with odd chips run down

Once the chips have been arranged and cut down on the count table the duty manager shall begin to fill out the daily drop count sheet by verifying the amount of each denomination of chip in turn and the value with the cashier and dealer. The cashier and dealer should verify all totals before the duty manager fills out the sheet. When the manager has finished writing in the amounts for all denominations he/she should total the chip count for the table at the bottom of the sheet and sign. The cashier and dealer are also required to sign the daily drop count sheet but not before they have verified all amounts and the totals and checked the addition. The cashier will then inform surveillance that the box is finished and further verify the total amount with a surveillance operator. Once verified with surveillance the chips can be placed in the chip trays. If there are further drop boxes to be counted then the same procedure must be followed with all subsequent drop boxes until the chip count is complete. Once the chip count is complete the chips are to be transported back to the poker room cash desk by the cashier and dealer together with the duty manager.

Drop Count Reconciliation

A further check of the chips totals will be performed at the cash desk by a different cashier who will fill out a drop count reconciliation form and total all the amounts for all the tables counted that day. Once this is complete the chip count reconciliation form should be submitted to the duty manager who performed the chip count to sign and verify the totals (the chip count reconciliation form should NOT be signed by a duty manager other than the manager responsible for the chip count) When all the paperwork is complete the cashier should make photocopies of all daily drop count forms and the chip count reconciliation sheet and staple the photocopies together to be sent to head office and staple the originals together to be given to the operator.