Top 5 Lean 6 Sigma Tools with Templates

By Former Deloitte Management Consultants

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Objective of this document

Provide you the Top 5 Lean Six Sigma tools

through editable Powerpoint slides that can be reused for your own presentation

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Lean Six Sigma top 5 tools There are numerous tools that can be used to facilitate the implementation of Lean Six Sigma, including the top 5 tools presented below and in the next slides:
Five Whys Problem Solving Fishbone diagram Process mapping

Scorecard

Change commitment curve

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Five Whys Problem Solving tool Objective

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Five Whys Problem Solving tool Description

Clearly define high level problem statement

Problem Statement

Answer the question and ask again why Sometimes the root causes become evident after 2 or 3 whys, sometimes a deeper dive may be required

Why? Why?

Why?
True root cause of the problem

Why?
Why?

Problem Solution

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Five Whys Problem Solving tool Template

Insert problem statement

Why?

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Why?

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Why?

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Why?

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Why?

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Insert problem Solution

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Fishbone diagram tool Objective

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Fishbone diagram tool Description Cause #5

Cause #5.1 Cause #3.1 Your own text

Cause #3
Cause #1.1 Your own text

Cause #1

Causes

Effects

Start by writing the main problem or issue to be studied

Cause #5.1

Cause #3.1

Cause #1.2

Key problem
Cause #5.1 Cause #4.1 Cause #2.1

Cause #5.1

Cause #4.1
Your own text

Cause #2.2
Your own text

Causes that contribute to the problem

Cause #6
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Cause #4
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Cause #2

Fishbone diagram tool Template Sample Text

Your own text Your own text Your own text

Sample Text
Your own text Your own text

Sample Text

Your own text

Your own text

Your own text

Sample Text
Your own text Your own text Your own text

Your own text

Your own text

Your own text

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Your own text

Sample Text
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Sample Text
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Sample Text

Process mapping Objective

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Process mapping Description

Process mapping uses various symbols such as:

= A task = A decision

A document

= The flow direction = Process start

= A system

= Process end
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Process mapping Template

Process Map Title

Department A

Department B

Department C

Task

Task

Task

Start

End

Task

Yes

Closed question

No

Task

Note: For complex processes, other IT tools should be used instead of Powerpoint
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Scorecard Objective

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Scorecard Description

Scorecard Title
An administrator is required for maintaining the data and managing continuous improvement of the scorecard itself

You can insert operational, financial, and people metrics

Metric

Owners are accountable for performance of the metrics

Owner Target

Last month

This month

Metric #1

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Metric #2

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Metric #3

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e.g. Customer satisfaction index

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Colors can quickly help you assess which metrics have improved compared to last month

Scorecard Template

Scorecard Title
Metric Owner Target Last month This month

Metric #1

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Metric #2

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Metric #3

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Metric #4

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The change commitment curve tool Objective

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The change commitment curve tool Description

Change commitment curve

High

7
Initiatives need to be carried out to decrease the time between the different stages

Internalization
Individuals make the Vision their own and create innovative ways to use and improve

COMMITMENT

6 5 4

Institutionalization
The Vision is the way work is done -- the new status quo

Adoption
Individuals are willing to work with and implement the Vision

1
Contact Low
Individuals have heard that there is a vision initiative

2
Awareness
Individuals are aware of basic scope and concepts of the Vision

Positive Perception
Individuals understand impacts and benefits to them

Understanding

Individuals understand the impacts to their functional area

Status Quo

Vision

TIME
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The change commitment curve tool Template

Change commitment curve

Target state
High

7
6

Internalization
Insert initiatives

COMMITMENT

Institutionalization
Insert initiatives

Current state
4 3 2
Awareness
Insert initiatives

5
Adoption
Insert initiatives

Positive Perception
Insert initiatives

1
Contact
Insert initiatives

Understanding
Insert initiatives

Low Status Quo Vision

TIME
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Sources of information

APICS,the leading professional association for supply chain and operations management

What is Lean Six Sigma by Michael L. George

The McGraw-Hill 36-hour Course: Lean Six Sigma by Sheila Shaffie

The Lean Six Sigma Pocket Toolbook by John Maxey, Michael L. George, David Rowlands and Malcolm Upton

Sources of information

Lean Six Sigma: Combining Six Sigma Quality With Lean Production Speed by Michael L. George

Lean Six Sigma In Service by Sandra L. Furterer

Essentials of Lean Six Sigma by S. Taghizadegan

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Thanks

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