Abdel-Fattah Hammoud

IT Engineer / Manager
Address:

Saudi Arabia
Western Province

Al-Moammar Information Systems Co.

P. O. Box 52745
21573
Jeddah, Saudi Arabia

Email Address: afmh83@hotmail.com

Day Phone Number: +966.567323360
Evening Phone Number: +966.556989074
Mobile Phone Number: +966.567323360
Fax Number: +966.26537702

Career Objective

A computer engineering professional, with an impressive track record in providing

high - tech network / system solutions for leading multinational organization, seeking
a techno - managerial position to contribute exceptional information technology and
technical support expertise for the progress of a multi-national organization.

Personal Information

Birth Date: 1 October 1983

Gender: Male
Nationality: Jordan
Visa Status: Residency Visa (Transferable)
Residence Location: Jeddah, Saudi Arabia
Marital Status: Single
Number of 0
Dependants:
Driving License: Saudi Arabia

Professional Experience

June 2008 - Present: Onsite Support Engineer, Aspect Contact Center Software
 Solution
Al-Moammar Information Systems (MIS)
Saudi Electricity Company , Western Operating Area, Saudi
Arabia Company Industry: Information Technology
Job Role/Department: Support Services The organization is one
of the leading Information and Communication Technologies
(ICT) solutions & system integration companies in the Kingdom
of Saudi Arabia. Its partners Aspect Software Inc. is one of the
top Contact Center Industry Corporations worldwide.

Job Responsibilities:
• Analyzing/ designing Interactive Voice Response Software
Solutions to enhance Contact Center functionalities/ capabilities
ensuring optimum utilization of resources whilst providing
quality customer service.
• Devising/managing entire infrastructure including LAN/WAN
networks, voice mail systems, video conference systems in the
Customer Service Contact Center located at the Saudi Electricity
Company. Introducing new systems/equipments, assuring
updates and maintenance are performed on current systems to
keep up with changing organizational needs.
• Assessing current system effectiveness and proposing new
systems, system changes or software packages as appropriate,
adhering to all programming, testing, access and documentation
standards.
• Performing regular system checks and preventive maintenance
to ensure optimum system performance.
• Monitoring day-end system performance reports for anomalies,
and implementing immediate remedial measures.
• Testing and evaluating network systems to eliminate problems,
making improvements, escalating unresolved issues to senior
N/W engineers for timely solutions.
• Guiding and motivating work force, imparting continuous on-
the-job training for accomplishing greater operational
effectiveness/ efficiency.

August 2006 - IT Onsite Support Engineer

January 2008: Schlumberger
Al-Khobar, Saudi Arabia Company Industry: Oil/Petroleum
Job Role/Department: Support Services The organization is a
leading oilfield services provider, trusted to deliver superior
results and improved E & P performance for O & G companies
around the world. It develops products, services and solutions
that optimize customer performance in a safe and
environmentally sound manner.

Job Responsibilities:
• Evaluated/identified organizational requirements, to establish
operating procedural standards, recommended infrastructure
(hardware/ software) requirements in addition to upgradations,
 to ensure acceptable levels of security, disaster management and
data recovery plans.
• Served as the 2nd point of escalation to promptly resolve/
troubleshoot PC related incidents, requests and issues faced by
the customers and implemented changes in consonance with
Service Level Agreement (SLA).
• Efficiently handled day-to-day administrative activities
pertaining to access for infrastructure services and assistance to
servers including File Servers, Application Servers,
DNS/DHCP/WINS Servers, Messaging Servers, Domain
Controllers and Print Servers.
• Provided technical support for Dell Latitide C600 with the help
of D620 Business Series Laptops and solved several issues faced
by end users at the Dell Precision Workstation.
• Installed/ configured and regularly upgraded McAfee Antivirus
virus protection guard for servers, monitored network
connectivity, capacity, performance, usage and maintained PCS
security status to the "green level" for network devices,
providing support for remote access services, to tender the most
cost-effective and efficient use of servers to users.
• Systematically recorded organizations PC assets in the GIP
database, monitored and managed system resources, including
CPU usage, disk usage, and response times to maintain
operating efficiency.
• Attended training sessions/ program conducted by the
organization as per corporate on-the-job training policy/ norms
to complete QHSE training required as per Aramco standards/
procedures.

February 2006 - JDEdwards ERP Technical Support Specialist

August 2006: Al-Falak Electronic Equipment & Supplies Co.
Al-Khobar, Saudi Arabia Company Industry: Information
Technology
Job Role/Department: Technology The organization is a leading
IT and communications solution provider focused on delivering
complete end-to-end solutions. It has embarked as an industry
leader for providing System Solutions & Consulting, Enterprise
Resource Planning, General Contracting -Software Solutions,
etc.

Job Responsibilities:
• Installed, configured and deployed Enterprise, Deployment and
Web Servers. Implemented HR, Finance and the Project
Management (PM) modules of the JDEdwards ERP Package.
• Interfaced with business stakeholders for ongoing support and
defined requirements for new functionality.
 • Coordinated customer and support issues between support sites
to ensure timely distribution of knowledge and positive impact
on customer satisfaction.
• Utilized technical area expertise to assess, select, manage and
implement enterprise application components to ensure that the
technical solution solves the business problem as an organic part
of the organization’s operational and functional baseline.
• Worked closely with product specialists to brief senior
managers and end users on applications integration/functionality
within the enterprise.
• Identified technology inadequacies/ deficiencies that affect the
functional area’s ability, recommended corrective measures/
actions thus supported/ met organizational goals.
• Provided ongoing application technical support and issue
resolution, assisted with the maintenance and support of the
reporting suite, assisted in producing technical and training
documentation and generated monthly status reports.

Education

December 2007: King Fahd University of Petroleum & Minerals, Saudi Arabia
Master's degree, Business Administration

• 2006-2007: Completed 4 Pre - MBA courses at KFUPM as a

part - time student.

Course Syllabus:
• Management Information Systems.
• Introduction to Marketing.
• Financial Accounting.
• Micro/Macro Economics.

August 2005: King Fahd University of Petroleum & Minerals, Saudi Arabia
Bachelor's degree/higher diploma, Computer Engineering

• Accumulative GPA : 3.52/ 4.00.

Career Level

Career Level: Mid-Senior Level

Notice Period to 2 Months Writtent Notice
Work:

Target Job

Target Job UAE; Manama, Bahrain ; Kuwait; Qatar; Eastern Province,

Location: Saudi Arabia ; Jeddah, Saudi Arabia ; Riyadh, Saudi Arabia
Target Industry: Support Services; Computer/Hardware; Computer/Software;
Consulting Services; Engineering; Information Technology;
Oil/Petroleum; Technical/Maintenance; Telecommunications
Employment Type: Employee
Employment Full time
Status:

Skills

Years of
Skill Skill Level Last Used
Experience
System Monitoring & Expert More than 2 years 1 month or less
Performance Enhancement,
Memory Management, Network
& Web Security
Design Interactive Voice Expert More than 2 years 1 month or less
Response Software Solution,
Network Connectivity, PCS
Security, QHSE Stds.
LAN/ WAN Performance, JD Expert More than 2 years 1 month or less
Edwards Modules, ERP Package,
Installation & Configuration of
Servers
Virus Removal/ Update, User Expert More than 2 years 1 month or less
Support, Maintenance
Scheduling, Trouble Shooting
Interpersonal & Comm. Skills, Expert More than 2 years 1 month or less
Analytical Thinking, Leadership,
Team Building, Motivational
Skills
Analytical Skills, Ability to Work Expert More than 2 years 1 month or less
Under Pressure, Decision Making
& Problem Solving Skills

IT Skills (MS Office Applications Expert More than 2 years 1 month or less
and Internet Usage)
File Servers, Application Servers, Expert More than 2 years 1 month or less
DNS/DHCP/WINS Servers,
Messaging Servers, Domain
Controllers

Languages

Years of
Language Skill Level Last Used
Experience
More than 10
Arabic Expert 1 month or less
years
 Years of
Language Skill Level Last Used
Experience
More than 10
English Expert 1 month or less
years

References

Name Job Title Phone Number Email Address

Adnan Ashraf Al-Moammar +966.567051428 adnan.ashraf@mis.com.sa
Call Center Support Information
Engineer Systems
Abdullah El-Damerdash Schlumberger +966.558820647 Abdu_Ahmad@hotmail.com
IT Onsite Support
Analyst
Hani Awajah Al-Moammar +966.505869925 hani.awajah@mis.com.sa
eServices Division Information
Manager Systems