SAP CRM Conceptual Overview

Basic SAP GUI Navigation Introduction to SAP CRM CRM Functional Overview

Marketing Sales Service Interaction Centre Master Data CRM Business Partner Master Data CRM Product Master Data Organization Model IBASE
Transactional Data

Business Transaction
One Order Frame Work CRM Data Model

CRM ABAP Basics

Business Transaction Programming a. FMs for Reading Business Transactions i. Tricks for finding the relevant FM ii. Coding using the FM b. FMs for Modifying the Business Transactions i. Tricks for finding the relevant FM ii. Coding using the FM c. FM for saving Business Transactions Error/Message Handling a. Message Logging FMs b. Programming using Messaging FMs i. Logging the messages ii. Searching for messages iii. Deleting the messages
Business Addins (BADIs) in CRM

a. Techniques for Finding Appropriate BADI b. Implementing a BADI (Involves BT Programming)

Actions

CRM WebUI Overview

SAP CRM UI Roadmap Web Client User Interface Overview of the User Interface New UI Concept Screen Structure Navigation Area Header Area Work Area Navigating in the User Interface Personalizing the User Interface Logging On to the CRM Web Client

Enhancing and Customizing the Navigation Bar

Configuring the Navigation Bar Navigation from the Navigation Bar Creating New Transactions Integration into the Navigation Bar Profile Changing an Existing Transaction Copying and Deleting Transactions Practical Example: Navigation Bar Creating and Assigning a Role Configuration Key Deactivating a Work Center Page Adding a Work Center Page

Enhancing and Customizing the Header Area

Configuring the Header Area Defining the Navigation Frame Defining the Layout Components Displaying the Central Search Using the Working Context

Enhancing and Customizing the Work Area

UI Configuration Tool Calling the UI Configuration Tool Using Technical Information (F2 Key) Structure of the UI Configuration Tool Role-Based Customizing of the User Interface General Field Customizing Practical Example: Using the UI Configuration Tool Customizing the Overview Page Customizing the Search Page

 Showing Input Fields in a View Changing Field Labels in a View

Web Client UI Framework

Basic Principles BSP Programming Models Web Client UI Framework Tag Libraries Web Client Component Component Workbench Component Structure Browser

UI Component Architecture
View View Controller View Context Event Handler Plugs View Layout (BSP Page View Set Window Controller and Context Component Controller Custom Controller Context Nodes and Attributes Context Note Binding Model Integration Dependent Model Nodes Navigation Navigating with Navigational Links Cross-Component Navigation Component Interface Interface View Context Events UI Component Usage

Creating Configurable Views and Pages

Form View Table View

Buttons One-Click Actions (OCAs) Tree View Search Pages Overview Pages Work Center Pages

Generic Interaction Layer GENIL

Benefits of the Generic Interaction Layer GenIL Object Model GenIL Components and Component Sets GenIL Objects Relationships between GenIL Objects Tools for Displaying Object Models GenIL Model Browser GenIL BOL Browser Root Objects Access Objects Dependent Objects Search Objects Dynamic Search Objects Search Result Objects

Business Object Layer BOL

BOL Core BOL Entities Working with Collections Access Using Iterators Filtering Collections Sorting Collections Searching for BOL Entities Creating BOL Entities Modifying BOL Entities Deleting BOL Entities Traversing via the Object Model Locking BOL Entities Accessing BOL Entities Generating BOL Entities Transaction Context Messages from the APIs

Technical Developments in Component Workbench

Changing Descriptions of a View Making normal input fields as drop down boxes Providing Value help for input fields Enhancing Context nodes of a view with Value attributes as Well as Model Attributes Reading once Context node data into another Context node

WebUI Component Enhancement Tools

EEWB (Easy Enhancement Workbench) AET (Application Enhancement Tool) Design Layer

CRM Middleware Overview

BDOCS Types of BDOCS (SBDOC and MBDOC) Queue Monitoring Monitoring the BDOCS Middleware Debugging