Scribd Logo
Încărcați

Bine ați venit la Scribd!

  • Quality Costs Function Wise

    Încărcat de

    Fouzan Soniwala
    17 vizualizări11 pagini
    The document outlines the costs associated with quality in various business functions including prevention costs, appraisal costs, and failure costs. Prevention costs involve activities like training, planning, and specifications setting. Appraisal costs include inspection, testing, and auditing. Failure costs are incurred due to defects like rework, scrap, returns, and warranty issues. The document provides examples of these costs across functions like research, production, purchasing, marketing, and others.

    Descriere originală:

    Quality Costs Function Wise

    Drepturi de autor

    © © All Rights Reserved

    Formate disponibile

    PPS, PDF, TXT sau citiți online pe Scribd

    Vi se pare util acest document?

    Este necorespunzător acest conținut?

    Raportați acest document
    The document outlines the costs associated with quality in various business functions including prevention costs, appraisal costs, and failure costs. Prevention costs involve activities like training, planning, and specifications setting. Appraisal costs include inspection, testing, and auditing. Failure costs are incurred due to defects like rework, scrap, returns, and warranty issues. The document provides examples of these costs across functions like research, production, purchasing, marketing, and others.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PPS, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    17 vizualizări11 pagini

    Quality Costs Function Wise

    Încărcat de

    Fouzan Soniwala
    The document outlines the costs associated with quality in various business functions including prevention costs, appraisal costs, and failure costs. Prevention costs involve activities like training, planning, and specifications setting. Appraisal costs include inspection, testing, and auditing. Failure costs are incurred due to defects like rework, scrap, returns, and warranty issues. The document provides examples of these costs across functions like research, production, purchasing, marketing, and others.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PPS, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 11

    Quality Assurance

    Prevention costs

    Appraisal Costs

    Failure costs

    Quality planning Training personnel

    Process appraisal Final product appraisal

    Internal failure External failure

    Research, design and development

    Prevention costs

    Appraisal Costs

    Failure costs

    Setting specifications (incl. services, materials, processes and products) Pre-production/ operation and prototype trials

    Inspection equipment - Maintenance - Design & specifications

    Rework & rectification Downgrading of products & services Product or service complaints & warranty claims

    Production/operations

    Prevention costs

    Appraisal Costs

    Failure costs

    Training - including supervisor training Pre-production/ operation and prototype trials Special handling & storage during production or operations Supervision of quality at all stages

    Line or process inspection (by production/operations personnel) Finished product inspection or service checking (by production/operations personnel)

    Full cost of scrap or wasted effort Rework & rectification Replacement of rejected product or repeating service Downgrading of products, materials and services

    Marketing and sales

    Prevention costs

    Appraisal Costs

    Failure costs

    Market research Correct forecasts Setting of correct product or service specifications as per the requirement of customers

    Analysis of degree of Downgrading of products acceptance of goods and and services services Customer complaints, liaison & compensation Warranty claims & replacements or refunds

    Purchasing

    Prevention costs

    Appraisal Costs

    Failure costs

    Supplier evaluation Supplier training

    Vendor rating Receiving inspection

    Downtime because of part shortages.

    Service department

    Prevention costs

    Appraisal Costs

    Failure costs

    Product or service specification evaluation Pre-production/ operations and prototype trials Planning of in-process control procedures

    Finished product or Customer complaints service performance Product or customer service evaluation Returned material investigations and repairs

    Personnel

    Prevention costs

    Appraisal Costs

    Failure costs

    Recruitment of appropriate personnel Good compensation Competencies analysis Training

    Operation of appraisal systems

    staff Dealing with results of poor recruitment process Disciplinary procedures Strikes/Union problems High employee turnover

    Stores, transport and distribution

    Prevention costs

    Appraisal Costs

    Failure costs

    Special storage

    handling

    and

    Receiving and checking materials bought-out items or services Checking and despatching finished product and/ or services

    Sorting of reject finished goods in stock Receiving and checking returned reject goods Checking and despatching replacement goods

    Material control

    Prevention costs

    Appraisal Costs

    Failure costs

    Ordering correct materials Inventory systems

    Checking stock levels

    Excess inventory Scrap material control Ordering of material or services for replacement.

    Maintenance

    Prevention costs

    Appraisal Costs

    Failure costs

    Prototype processes and equipment Planning and maintenance of plant equipment and inspection equipment

    Equipment monitoring

    reliability Downtime of plant & machinery Trouble shooting and investigation of defects

    Finance

    Prevention costs

    Appraisal Costs

    Failure costs

    Establishment of good financial systems with proper controls in place. Proper assessment of customers on credit facility. Feasibility studies

    Auditing accounts Investigations following Determination of quality failure in the system related costs Chasing recoveries from the customers Bad debts Losses

    S-ar putea să vă placă și