Heather Robins

4317 Baxter Avenue, Prince George, BC V2M 5Y3

(250) 981-1140
heather.robins.86@gmail.com

OBJECTIVE: To obtain an Administrative Assistant position in a fast-paced office environment and to
continue to develop my office and interpersonal skills.

Skills
* Excellent written & verbal skills * Typing speed of 47 wpm
* Enthusiastic team player * 10-key calculator speed of 125 sam
* Strong customer relations skills * Strong team leader & team player
* Computer: Microsoft Word, Excel, Access, PowerPoint & Outlook, Sage Accounting,
Document Creation, Letters, Memos, E-mails

Administrative Experience
* Telephone answering skills * Customer relations skills
* Copy/scan/e-mail on large machine * Electronic and paper filing
* Forms filling in computer program * Mail room experience

Education Applied Business Technology Administrative Assistant Certificate
College of New Caledonia, Prince George, BC 8/2013 Present

Medical Terminology Currently Enrolled
College of New Caledonia, Prince George, BC

Certified Nurse Assistant Training

2/2006 5/2006
Oregon Veterans Home, The Dalles, OR (USA)

High School Diploma

8/2002 5/2005
Upper Columbia Academy, Spangle, WA (USA)

Experience
Administrative Assistant (work experience program)

College of New Caledonia Facilities Services, Prince George, BC 1/2014-4/2014
Worked in a fast paced office setting answering phones, enter work orders into the
computer system, signing keys in and out to personnel. Used large copier/printer/scanner
to send paperwork to different departments.

Lead Food Prep & Cleanup
3/2012 12/2012
Hometown Pizza, Goldendale, WA (USA) 5/2013 8/2013
Team leader & team player in fast paced environment; commended for reliability and
trustworthiness; demonstrated excellent customer service skills by interacting with
customers; worked independently when necessary. Responsible for answering phones and
recording customer orders.

Bartender
9/2010-11/20210
Hotrods Bar & Grill, Goldendale, WA (USA)
Developed solid rapport with bar customers; displayed excellent
communication skills; ability to multitask; showed strong ability to work
independently in a fast-paced environment. Responsible for tending bar,
mixing and serving drinks, tending cash register, monitoring alcohol
intake to know when customers had enough to drink.

Certified Nurse Assistant/Home Health Aid
3/2008 5/2011
Full Life Adult Family Home, Goldendale, WA (USA)
Full Circle Adult Family Home, Goldendale, WA (USA)
Cascade Senior Care, Goldendale, WA (USA)
Displayed excellent record-keeping abilities by monitoring and keeping records of
medications dispensed; demonstrated strong interpersonal skills working with care
residents; showed excellent written and verbal communication skills; showed
strong ability to work independently; demonstrated ongoing ability to coordinate
several tasks simultaneously.
Certified Nurse Assistant

Klickitat Valley Hospital, Goldendale, WA (USA) 4/2007 6/2008
Oregon Veterans Home, The Dalles, OR (USA) 2/2006 5/2006
Demonstrated record keeping abilities by updating records and recording
patient food and liquid input and output, and vital signs; displayed written
and verbal communication skills; displayed ability to coordinate several tasks
simultaneously.
IT Tech/Office (work study program)
8/2004 5/2005
Upper Columbia Academy (high school), Spangle, WA (USA)
Displayed strong customer service skills while assisting students & faculty
with equipment brought in and picked up; demonstrated mechanical and
problem solving abilities by repairing computer equipment.
Food Prep & Cleanup/Environmental Services (work study program)
Upper Columbia Academy (high school), Spangle, WA (USA) 8/2002 6/2004
Demonstrated ability to work as a team player as well as work independently
preparing food for cooks in a fast paced environment; displayed ability to coordinate
several tasks simultaneously.