The Eviction Letter - Falsified *Evidence"

I made a complaint to Elderholme managementabout the matron's behaviour towards my

wife's care.My cornplaintcumulatedin the matronclaiming that she felt victimisedby my
actionsandElderholmeevictedmy wife from her homeof elevenyearsjust beforeChristrnas
z}n.
Elderholmewrote a letterof eviction to me dated17trNovember2011,the originalis attached.
At the bottom of the letter they had listed that carboncopieshad beensentto the MP, Winal
SocialServices,Safeguarding, CQC,the GP,DASS Complaints,the NMC, the NHS-CHC.and
Merseyside Police. :

I asked the NHS and Social Servicesto investigatethe circumstancesof the eviction.
Elderholmerefusedto co-operateother than refuting everything.It wasn't until over twelve
months after these reports were completed and published that Elderholme disputed the
findings,claiming that they had not beeninvolvedprior to publication,and presenting"new
evidence".

Elderholme included in this "new evidence" a copy of the eviction letter which they had
circulatedto in November2011.Their letter is watermarked"COPY'leading thosecirculated
to believe that it was a true copy of the letter sent to me. However the copy which was
distributedby Elderholmecontainedan additional pageto the one actually sentto me. Their
"new''copy is alsoattached.Theadditionalwordingis highlighted.

Sendingthese people a doctoredletter proves duplicity on the part of Elderholme.This

subterfuge could only have been becausethey did not want me to know what they
written.Theywrote that one of the reasonsfor evicting my wife was "IIir threat af violenceio
his wife witnessedby our visitingphysiotherapisf'. Thereis no doubt that this false statement
influenced Safeguardinginto agreeingthe eviction without full investigation.I have never
threatenedmy wife with violence.

I was not awareof this accusationuntil I obtainedcopiesunder the Freedomof Infonnation

four yearslater. This deliberateact of falsifying documentationunderlinesthe lack of integrity
of Elderholmemanagementthat must placedoubt over all of their "new evidence"againsimi
andmy wife.

Attached are the original letter which I receivedand the "copy" sentby Elderholmeto the
authoritieslisted.
 Elderholme
(CLATTERBRIDCE IIOSPITAL CROUNDSl
CLAITERBRIDCE ROAD
BEBIN6T0N
WIRRAL
CH63 4JY

TELEPHONE:Ol-sl 334OZCX)
""*-'-'"'" F A X : 0 1 5 13 4 3 l 3 1 2

17 November2011

Mr L Beddows
7 WealdDrive
LittleSutton
SouthWirral
Cheshire
CH664YW

DearMr Beddows

Your complaints about Elderholme

I havereceiveda letterfromthe Nursingand MidwiferyCouncilas a resultof a letter

they receivedfrom AlisonMcGovernMP concerningcomplaintsyou have madeto
Mrs McGovernaboutElderholmeand its employees.

Enclosedwithinthe correspondence were copiesof communications

you havesent
to Mrs McGovernand otherparties.

It is clearfromthesecommunications and your manyothercomplaintsthat you are

completelydissatisfiedwith virtuallyeveryaspectof Elderholmeand have lost
confidencein the integrityand performanceof its care staff and management.

Yourallegationsare as follows:-

. You accuseour MatronManagerof makingfalse statementsto your wife's

GP that wouldbe detrimentalto yourwife'scare.

o You accuseour MatronManagerof givinginconectinformation to the

dietician,failingto monitorurineand alteringa care planwithoutfollowing
properprocedures.

. You alsocomplainaboutthe dishonestyof Elderholmemanagement.

. You accuseour MatronManagerof victimisingyourwife becauseshe cannot

communicate,

o You alsoaccuseour MatronManagerof makinga falsestatementto the

Mayoras they walkedpassedyour wife's room about bad smellsin
Elderholme. You statetheycannotbe avoidedand Matronwas tellingan
untruth.Yet a four day inspectionof Elderholmeby Winal socialservices
reportedno malodoroussmellson any of the 4 days.

DIRECTORS: B Rourke l)sq- ((.'hainnan), Mrs 1?Lloyd (Vice (:hairman), Ii G Owen Esq., H. Paftonage I':sq., B. tr'l/ootlsb)sq.

WIRRELDERLY 1SA COMPANY LMITED BY GUAR.ANTEE REGISTERED

RegistqedNo. 2120194Engled CHARITY No. 700t21

r\
\.-l
 You inferthat our MatronManagerand Elderholmeare exercisinginstitutional
emotionalabuse on you.

You statethat the MatronManagerand Directorsare aggressivetowardsyou.

Becausethe complaintfromthe Nursingand MidwiferyCouncilwasdirectedat our

MatronManagerwe hadto addresseachof your allegationswith her. She refutes
themall categorically.
The managementare satisfiedwith the responsesour Matron
Managerhas givento your allegationsand managementrejectseachand everyone
as beingunfounded.

As a resultof your actionsand conductour MatronManagerhas lodgeda formal

complaintwith the managementof Elderholme.Our MatronManageris feelingupset,
harassed,victimisedand stressedas a resultof your conduct.This matteris affecting
her professionaland privatelife and as such has a directbearingon her human
rights.

The managementconsiderthat the MatronManager'scomplaintis justifiedand if the

management failto act uponthis complaintthe companywill be liableto a claimfor
damagesfromour employeeand/ora claimfor unfairdismissal.Theseare very
seriousconsequences.

It shouldbe notedthat the companyreceivedanotherformalcomplaintaboutyour

conductfromanothernursein 2009.Thatcomplaintwas also upheld.

Elderholmedirectorsand managementhave 100%confidencein the careabilities,

standardsand ethicsof our MatronManagerand are offeringher our full,strong,
unstinting
support.

we find her complaintupheldand in additionfindyour statementsmaterially

damagingto the reputationof Elderholmeand our MatronManagerin particular.

Followingcarefulconsideration of all the aboveissuesand mattersprecedingand

associatedwith theseissuesit is clearthat your relationship
with Elderholmehas
irretrievably
brokendownand as a resultwe are nowgivingnoticefor Mrs Beddows
to leaveElderholmeon or before1SthDecember2011.

It is our earnestwishto assistyou and Mrs Beddowsand WirralSocialServicesto

conductthe noticeperiodwith the minimumof difficultyand thereforemaximum
benefitto Mrs Beddows.However,if duringthe noticeperiodthe managementof
Elderholme judgesyourconductcausesdistressto any Elderholmeemployeesor
residentsyou will be barredfrom makingunaccompanied visitsto the siteforthwith.

Thisactionand associatedconditionshavebeendecidedin consultation

with the
companysolicitors.
This matteris not to be discussedwith or referredto any other memberof
personnelapartfrom me. lf you wish to discussany aspectof this matter
me at the receptiondesk.

c.c.
AlisonMcGovernMP
HowardCooperacting DirectorWirral SocialServices.
SafeguardingOfficerWirralSocialServices.
WendySmith,CareQualityCommission.
Dr G. Meyer
DaveJonesHeadof complaintsWirralsocialservices
Nursingand MidwiferyCouncil
The ContinuingHealthcareTeam,Winal NHS.
MerseysidePolice.
17 November
2011

Mr L Beddows
7 WealdDrive
LittleSutton
SouthWiral
Cheshire
CH664YW

DearMr Beddows

havesent

It is clearfromthesecommunic.atiron"
"nd've

:i;:1:::

Yourallegationsare as-:,f'ollows:-
. :.,
. You agg!+gE.gur MptrgnManagerof,Eakingfalsestatementsto yourwifes'
GP.,thbt'we]kl Oeti'B.!{!qt entaI to yotlft;,ririfes;
care.
... ;.:11;l;i;:;:;:-
::..::::
,
- -.,, ,, . .,,:..:::,j..
.:,:':.:::.:.:::.i..:,:rt.:...::t.t.-.:.'
...":::';
. ,: gu accuseour MatronManSef of givingincorrectinformation to the
dietician,failingto ni'onitorurineand alteringa careplanwithoutfollowing
properprocedures.'

. Yo0:Ebecomplain.db6ut
the dishonestyof Elderholmemanagement.

. You accusd'iiuiMatronManagerof victimisingyourwife becauseshe cannot

communicate.

You alsoaccuseour MatronManagerof makinga falsestatementto the

Mayoras theywalkedpassedyourwifes'roomaboutbadsmellsin
Elderholme. You statetheycannotbe avoidedand Matronwas tellingan
untruth.Yet a four day inspectionof Elderholmeby wirral socialservices
reportedno malodorous smellson any of the 4 days.

You inferthat our MatronManagerand Elderholme

are exercisinginstitutional
emotional abuseon you.

You statethatthe MatronManagerand Directorsare aggressivetowardsyou.

Becausethe complaintfromthe Nursingand MidwiferyCouncilwasdirectedat our
MatronManagerwe hadto addresseachof yourallegations with her.She refutes
themall categorically.
The management are satisfiedwiththe responsesour Matron
Managerhasgivento yourallegationsand management rejectseachand everyone
as beingunfounded.

As a resultof youractionsand conductour MatronManagerhas lodgeda formal

complaintwiththe management of Elderholme.
Our MatronManageiisfeelingupset,
harassed,victimisedand stressedas a resultof yourconduct.Thii matteris Jffecting
her professionaland privatelifeand as suchhasa directbearingon her human
rights.

The

of Elderholme,its directors,
yourwife noticeto vacate
1. We havewrittento the
our reasonsbelow.

haveto devoteto dealingwiththese

. :: . :
Hiii,!$qt of vjolencg;,fo
nis wifewitnessedby our visitingphysiotherapist
and
repoftedtoWirralSocialServicesSafeguarding Team.

in carejudgementsmadeby qualifiednursesto
the detrimentand safetyof the residentandthe consequential
reflectionon
the professional
integrityof our nursesand Elderholme.

Thefact we havereceiveda formalcomplaintof harassment from our Matron

Manager,our dutyof responseis coveredby the protectionof Harassment
Act 1997.

Thefactour MatronManagernowfeelsintimidated and unableto dealwith

Mr Beddowsany longer.A decisionin whichshe hasthe full supportof
Elderholme
management anddirectors.

The factthat Mr Beddowshasclearlyand provabryrostconfidencein our

seniorcarer(MatronManager),our careregimeand the management and
directorsof Elderholme.

2
 ' The factthatwe believethereis a safeguarding
issuein that Elderholmeis
nowso de-sensitisedto Mr Beddowscomplaintsit may not recognisea
genuineconcern

We notethat in March2008whenyou complained thatwe had closedthe hometo

visitorsundermedicaladviceyou contemplated seekingaltemativecare
accommodation for yourwife,so in principlea moveis not objectionable
to you.
lf no suitablealternative
accommodation is foundfor yourwife by 1SthDecember
2011Elderholme willcontinueto carefor herto our ulual highsiandard;butyouwill
not be allowedon the Elderholme site.
lf duringthe noticeperiodthe management
of Elderholme judgesyourconduct
causesdistressto any Elderholme employeesyouwill oe 6a*3 fiom the site
forthwith. ,':::::

o Alison McGovernMP .:,.:,:,:1,:::'

. Howard Cooper acting Oirect6iiWirral
. SafeguardingOfficerWirral
. WendySmith,Care
o D r G . M e y e r , : , , , ; , ; , ' . :",t' ., 't'"a , . , . . , : : , a , : : , , , . ' , - . . i i i i
a DaveJonesHead:of
Heait,ofcomplaints,Wrral
complaintf.tlsrrals6QHl,pervices s'ot'tiiii'
a Nursingand MidWifery Council .'.,,..
o The Continuing:Healthcare Team,Wir.ral NHS.
a MerseysidePoli@.:.
.-,:-;.:j:
:',:.:. "::;..::::i

matter

yourssrit*19[
-::::;::::::::.
' : : - i , - : i - ..

!3wso1Stebbin$$,,,
1,1;,r,:i
ChiefExecutive
OffiCer