Genesys Supported Operating Environment

Genesys
Suppor t ed Oper at i ng Envi r onment

Ref er enc e Manual
The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys
Telecommunications Laboratories, Inc.
Copyright 20002009 Genesys Telecommunications Laboratories, Inc. All rights reserved.
About Genesys
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel-Lucent, is 100% focused on software for contact centers. Genesys recognizes that better
interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises,
government organizations, and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day.
Sophisticated routing and reporting across voice, e-mail, and Web channels ensure that customers are quickly connected to the best available resourcethe first
time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit
www.genesyslab.com for more information. Each product has its own documentation for online viewing at the Genesys Technical Support website or on the
Documentation Library DVD, which is available from Genesys upon request. For more information, contact your sales representative.
Notice: Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys
Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information contained in this
document may be incorporated in future versions.
Your Responsibility for Your Systems Security: You are responsible for the security of your system. Product administration to prevent unauthorized use is your
responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of
incurring charges for unlicensed use of Genesys products.
Trademarks: Genesys, the Genesys logo, and T-Server are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other trademarks and
trade names referred to in this document are the property of other companies. The Crystal monospace font is used by permission of Software Renovation
Corporation, www.SoftwareRenovation.com.
Technical Support from VARs: If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.
Technical Support from Genesys: If you have purchased support directly from Genesys, please contact Genesys Technical Support at the regional numbers
provided on page 10. For complete contact information and procedures, refer to the Genesys Technical Support Guide.
Ordering and Licensing Information: Complete information on ordering and licensing Genesys products can be found in the Genesys Licensing Guide.
Released by: Genesys Telecommunications Laboratories, Inc. www.genesyslab.com
Document Version: 80g_ref_soe_10-2009_v8.0.001.22

Supported Operating Environment 3
Tabl e of Cont ent s
Chapt er 1 Preface ..................................................................................................... 5
Intended Audience..................................................................................... 6
Using This Document ................................................................................ 6
Making Comments on This Document .................................................... 10
Contacting Genesys Technical Support................................................... 10
Supplements............................................................................................ 11
Related Documentation Resources .................................................... 11
Document Conventions....................................................................... 12
Chapt er 2 Introduction ........................................................................................... 15
Detailed Genesys Components and Support .......................................... 15
Support Levels for Components of Operating Systems
or Databases....................................................................................... 17
Patch Support Guidelines........................................................................ 20
Chapt er 3 Operating Systems Support Tables .................................................... 21
Table 1: OS Support for Server Components A - G................................. 22
Table 2: OS Support for Server Components G - Z................................. 29
Table 3: OS Support for Network T-Server Components......................... 35
4 Genesys

Table 4: OS Support for T-Server Components A - L .............................. 38
Table 5: OS Support for T-Server Components M - Z ............................. 41
Table 6: Database Support for Server Components................................ 44
Table 7: Support for Agent-Facing Components ..................................... 49
Table 8: Support for Supervisor- and Admin-Facing Components .......... 52
Table 9: Customer-Facing Interfaces for ICS and Multimedia*................ 56
Table 10: Product Prerequisites............................................................... 57
Table 11: Suite-Wide Feature Support..................................................... 74
Chapt er 4 Virtual Platform Support ...................................................................... 75
VMware Support ...................................................................................... 75
Chapt er
1 Pr ef ac e
Welcome to the Genesys Supported Operating Environment Reference Manual. This manual provides system-
level information about the supported operating systems and databases required to run Genesys applications,
and pertains to the Genesys 6.x, 7.x, and 8.x releases to date.
Not e: This manual is continually updated when new Genesys products are released. For the most current
version, please visit the Genesys Technical Support Website. To request the Documentation Library
DVD, which you can order by e-mail from Genesys Order Management, contact
orderman@genesyslab.com.
This Preface contains the following sections:
Intended Audience, page6
Using This Document, page6
Making Comments on This Document, page10
Contacting Genesys Technical Support, page10
Supplements, page11
6 Genesys
Chapter 1: Preface Intended Audience
For information about related resources and about the conventions that are used in this document, see the
supplementary material starting on page 11.
I nt ended Audi enc e
This manual is primarily intended for system engineers and other members of an implementation team who set
up and maintain Genesys products. This document assumes that you have a basic understanding of:
Computer-telephony integration (CTI) concepts, processes, terminology, and applications.
Network design and operation.
Your own network configurations.
You should also be familiar with Genesys Framework architecture and functions.
Usi ng Thi s Doc ument
We recommend using the various Adobe Acrobat viewing tools to help you better view the tables and their
footnotes, and to easily find information. These tools include the find, zoom, and hand tools.
This section describes how to use these tools to help you quickly find information, adjust the view, and navigate
through the pages of this manual.
Find Tools
Due to the amount of detailed information in the tables in this manual, we recommend using the convenience of
the Find Tools located on the Adobe Acrobat viewing toolbar.
To find a word or phrase:
Find Text Box
Chapter 1: Preface Using This Document
1. In the Find text box, type in a word or phrase to find it in the current PDF file.
2. Press Enter. Acrobat finds the first occurrence of the word.
To find the next occurrence of the word:
Press Enter again. Or, click the Find Previous icon or Find Next icon to continue the search backward or
forward.
To perform a full Acrobat search:
1. To perform a full search using more options; click the drop-down menu at the right of the Find Text Box.
Select Open the Full Acrobat Search.
2. Designate the search parameters, and select search options:
Whole Words Only finds only the complete word you entered.
Case Sensitive finds only words with the same capitalization and lower case letters you typed in the
text box.
Include Bookmarks searches the bookmarks, also.
Include Comments searches the comments, also.
Click the Search button.
To close the Full Acrobat Search window:
Click x in the upper right-hand corner.
Zoom Tools
The zoom tools enable you to change the magnification level of each page to more easily view the data in the
tables and read their footnotes. The Zoom buttons are located on the Adobe Acrobat viewing toolbar.
To increase magnification, choose one of the following:
8 Genesys
Zoom In Button
Click the Zoom In button. Repeat to magnify further.
Zoom In Tool
Select the Zoom In tool, and drag it to draw a rectangle around the area you want to magnify.
Magnification Value Box
Click the triangle next to the magnification value box and choose a larger magnification level.
To decrease magnification, choose either of the following:
Zoom Out Button
Click the Zoom Out button. Repeat to decrease further.
Magnification Value Box
Click the triangle next to the magnification value box and choose a smaller magnification level.
Not e: Changing the viewing size of a page does not affect the appearance when you print the document.
Hand Tool
As an additional aid, each tables footnotes are hyperlinked, for your convenience. The Hand tool enables you to
use these hyperlinks to navigate easily between the tables and footnotes. The Hand tool is located on the Adobe
Acrobat viewing toolbar.

Hand Tool
To follow a hyperlink using the Hand tool:
1. Click the Hand tool.
2. Position the hand over the hyperlinked area. The hand image changes to a hand with a pointing finger.
3. Click the hyperlink.
To view a magnified page using the Hand tool:
When you magnify a page to a size that is larger than the window, you can use the Hand tool to move the page
around to view different areas.
1. Click the Hand tool.
2. Position the hand on the page and move the hand. The page moves just like a printed page moving on your
desk.
Deselecting a Tool
To deselect any tool, select a different tool. For example, to deselect the Zoom Out tool, click the Hand tool.
Help
For additional information about using Adobe Acrobat tools, select Help on the Acrobat menu bar at the top of
the PDF.
10 Genesys
Chapter 1: Preface Making Comments on This Document
Mak i ng Comment s on Thi s Doc ument
If you especially like or dislike anything about this document, feel free to e-mail your comments to
Techpubs.webadmin@genesyslab.com.
You can comment on what you regard as specific errors or omissions, and on the accuracy, organization, subject
matter, or completeness of this document. Please limit your comments to the scope of this document only and to
the way in which the information is presented. Contact your Genesys Account Representative or Genesys
Technical Support if you have suggestions about the product itself.
When you send us comments, you grant Genesys a nonexclusive right to use or distribute your comments in
any way it believes appropriate, without incurring any obligation to you.
Cont ac t i ng Genesys Techni c al Suppor t
If you have purchased support directly from Genesys, contact Genesys Technical Support at the following
regional numbers:
Region Telephone E-Mail
North America and
LatinAmerica
+888-369-5555 (toll-free)
+506-674-6767
support@genesyslab.com
Europe, Middle East, and
Africa
+44-(0)-1276-45-7002 support@genesyslab.co.uk
Asia Pacific +61-7-3368-6868 support@genesyslab.com.au
Malaysia 1-800-814-472 (toll-free)
+61-7-3368-6868
support@genesyslab.com.au
Before contacting technical support, refer to the Genesys Technical Support Guide for complete contact
information and procedures.
Chapter 1: Preface Supplements
Suppl ement s
Related Documentation Resources
The following resources provide additional information that is relevant to Genesys software. Consult these
additional resources as necessary.
Genesys
Genesys Technical Publications Glossary, which ships on the Genesys Documentation Library DVD and
which provides a comprehensive list of the Genesys and computer-telephony integration (CTI) terminology
and acronyms used in this document.
Genesys Migration Guide, which ships on the Genesys Documentation Library DVD, and which provides
documented migration strategies for Genesys product releases. Contact Genesys Technical Support for
more information.
Release Notes and Product Advisories for Genesys products, which are available on the Genesys Technical
Support website at http://genesyslab.com/support.
Information about supported hardware and third-party software is available on the Genesys Technical Support
website in the following documents:
Genesys Supported Media Interfaces Reference Manual
India 1-800-407-436379 (toll-free)
+91-(022)-3918-0537
support@genesyslab.com.au
J apan +81-3-6361-8950 support@genesyslab.co.jp
Region Telephone E-Mail
Before contacting technical support, refer to the Genesys Technical Support Guide for complete contact
information and procedures.
12 Genesys
Consult these additional resources as necessary:
Genesys 7 Hardware Sizing Guide, which provides information about Genesys hardware sizing guidelines
for the Genesys7.x and 8.x releases to date.
Genesys 7 Interoperability Guide, which provides information on the compatibility of Genesys products
with various Configuration Layer Environments; Interoperability of Reporting Templates and Solutions;
and Gplus Adapters Interoperability.
Genesys Licensing Guide, which introduces you to the concepts, terminology, and procedures relevant to
the Genesys licensing system.
Genesys Database Sizing Estimator 7.6 Worksheets, which provides a range of expected database sizes for
various Genesys products.
For additional system-wide planning tools and information, see the release-specific listings of System Level
Documents on the Genesys Technical Support website, accessible from the system level documents by
release tab in the Knowledge Base Browse Documents Section.
Genesys product documentation is available on the:
Genesys Technical Support website at http://genesyslab.com/support.
Genesys Documentation Library DVD, which you can order by e-mail from Genesys Order Management at
orderman@genesyslab.com.
Document Conventions
This document uses certain stylistic and typographical conventionsintroduced herethat serve as shorthands
for particular kinds of information.
Document Version Number
A version number appears at the bottom of the inside front cover of this document. Version numbers change as
new information is added to this document. Here is a sample version number:
80fr_ref_06-2008_v8.0.001.00
You will need this number when you are talking with Genesys Technical Support about this product.
Screen Captures Used in This Document
Screen captures from the product graphical user interface (GUI), as used in this document, may sometimes
contain minor spelling, capitalization, or grammatical errors. The text accompanying and explaining the screen
captures corrects such errors except when such a correction would prevent you from installing, configuring, or
successfully using the product. For example, if the name of an option contains a usage error, the name would be
presented exactly as it appears in the product GUI; the error would not be corrected in any accompanying text.
Type Styles
The following table describes and illustrates the type conventions that are used in this document.
Type Styles
Type Style Used For Examples
Italic Document titles
Emphasis
Definitions of (or first references to)
unfamiliar terms
Mathematical variables
Also used to indicate placeholder text within
code samples or commands, in the special case
where angle brackets are a required part of the
syntax (see the note about angle brackets on
page 14).
Please consult the Genesys Migration
Guide for more information.
Do not use this value for this option.
A customary and usual practice is one
that is widely accepted and used within a
particular industry or profession.
The formula, x +1 =7
where x stands for . . .
14 Genesys
Monospace
font
(Looks like
teletype or
typewriter
text)
All programming identifiers and GUI
elements. This convention includes:
The names of directories, files, folders,
configuration objects, paths, scripts, dialog
boxes, options, fields, text and list boxes,
operational modes, all buttons (including
radio buttons), check boxes, commands,
tabs, CTI events, and error messages.
The values of options.
Logical arguments and command syntax.
Code samples.
Also used for any text that users must
manually enter during a configuration or
installation procedure, or on a command line.
Select the Show variables on screen
check box.
In the Operand text box, enter your
formula.
Click OK to exit the Properties dialog
box.
T-Server distributes the error messages in
EventError events.
If you select true for the inbound-bsns-
calls option, all established inbound
calls on a local agent are considered
business calls.
Enter exit on the command line.
Square
brackets ([ ])
A particular parameter or value that is optional
within a logical argument, a command, or
some programming syntax. That is, the
presence of the parameter or value is not
required to resolve the argument, command, or
block of code. The user decides whether to
include this optional information.
smcp_server -host [/flags]
Angle
brackets
(<>)
A placeholder for a value that the user must
specify. This might be a DN or a port number
specific to your enterprise.
Note: In some cases, angle brackets are
required characters in code syntax (for
example, in XML schemas). In these cases,
italic text is used for placeholder values.
smcp_server -host <confighost>
Type Styles (Continued)
Type Style Used For Examples
Chapt er
2 I nt r oduc t i on
This chapter provides a brief introduction and overview for supported operating systems and databases for
Genesys applications. The information in this chapter includes the following topics:
Detailed Genesys Components and Support on page 15
Support Levels for Components of Operating Systems or Databases on page 17
Patch Support Guidelines on page 20
The information in this document is for Genesys 6.x , Genesys 7.x, and Genesys 8.x components and support.
Det ai l ed Genesys Component s and Suppor t
This document contains tables that provide information and relate product components, or groups of
components, to particular operating systems and database management systems. The tables are organized by
typical deployment uses, and defined as follows:
Server Components
Agent-Facing Components
16 Genesys
Chapter 2: Introduction Detailed Genesys Components and Support
Supervisor- and Administrator- Facing Components
Customer-Facing Components
Server Components
The Server Components Table includes Genesys components that run as backend processes. Typically these are
installed on an MS Windows or UNIX machine running a server type operating system.
Those processes or components that perform the server function of a client-server relationship, but are built to
run on workstation operating systems, are included in the agent-facing or supervisor-facing application
sections.
Agent-Facing Components
The Agent-Facing Components Table includes Genesys components that run on a workstation operating system
or GUI environment. These provide functionalities typically used by agents, such as interaction handling and
real-time statistics.
Supervisor- and Administrator-Facing Components
This table includes Genesys components that run on a workstation operating system or GUI environment and
provide functionalities typically used by supervisors or administrators.
Supervisors typically have real-time monitoring statistics, but may also have interaction handling capabilities.
When an application contains both agent and supervisor capabilities, it is expected that all capabilities are
supported on the same operating systems or GUI environments. For this reason, these applications could be
listed in the either the Agent-Facing Components Table or the Supervisor- or Administrator-Facing
Components Table.
Administrator capabilities include interaction with the configuration or management systems, routing design
applications, and campaign setup applications.
Customer-Facing Components
This table includes Genesys components that run on a workstation operating system or GUI environment, and
provide functionalities typically used by customers of a contact center. Generally, this is someone at home or in
an office, who is using the Internet via a browser, chat, or instant messaging application.
Chapter 2: Introduction Support Levels for Components of Operating Systems or Databases
Suppor t Level s f or Component s of Oper at i ng Syst ems
or Dat abases
Within each table in this manual, there is a specification of the level of the Operating System (OS) or Database
Management System (DBMS) support for a particular component. The following definitions explain the table
contents:
Support
The software can run on an operating system or using a database, and questions/problems can
be submitted to Technical Support, assuming the appropriate Maintenance agreement is in
effect.
It does NOT indicate a commitment to support any particular features of that operating
system or database.
The tables in this manual are based on the vendors compatibility statements. Genesys may
require customers to upgrade to a particular version level, or the operating system, or
database. Unless specified, all versions between the minimum version and the latest version
are supported.
In the tables in this manual, - indicates not applicable.
Only those applications specifically mentioned in this document are supported. For other
applications or solutions not mentioned here, please refer to the appropriate Product Manager.
18 Genesys
Support (Contd.)
Version support for Genesys products: Genesys solutions using specific operating systems
and databases are made Generally Available (GA) within a given release of the suite.
For example, 6.1+ indicates that the Genesys solution or component is available in all
Genesys 6 releases from Genesys 6.1 to the latest available version (included). Note that
6.1 without the + sign means support for only 6.1.
Version support for platforms (OS, DBMS, browsers): This document identifies vendor
product versions as x.y, or in some cases x.y.z. Although vendors often produce dot
releases, this document identifies only major release numbers. Genesys supports the minor
releases, based on the vendors' compatibility policy.
Latest Supported Genesys Release column: When the Operating System is no longer
supported by Genesys, the last available version is indicated in the column "Latest Supported
Genesys Release."
Controlled
Genesys provides controlled support for eligible customer configurations. Genesys
Professional Services can perform on site assessment, testing, and validation of your
configuration to determine eligibility. For more information, please contact your Genesys
Account Manager.
Tiered Support Genesys enforces a two-tier support policy for operating systems and databases. Genesys
gives priority to the support of major environments.
Tier 1 environments include market dominant operating systems and databases, and
operating systems and databases whose vendors have a joint development agreement with
Genesys.
As a consequence, in case of a new release of the Genesys suite, Genesys may provide
support for Tier 2 operating systems and databases at a later stage.
Genesys will provide the list of operating systems and databases supported as part of the
release announcement.
This document reflects the actual support at the time it is published.
Operating
Systems
Supported by
Various
Databases
Databases shown in Table 6, Database Support for Server Components, on page 44 are
supported on the operating systems shown in Table 1, Operating Systems Support for
Server Components A - G, on page 23 and Table 2, Operating Systems Support for Server
Components G - Z, on page 29.
Databases not shown in Table 6 are not supported.
Operating systems not shown in Tables 1 and 2 are not supported.
Maintenance
Interoperable
Components
The following core components are included into Framework components:
T-Server
Database Server
Management Layer
Stat Server
These components are backward-compatible between releases. The latest release of these
interoperable components can be used as a maintenance release for previous releases. These
components are known as maintenance interoperable components.
20 Genesys
Chapter 2: Introduction Patch Support Guidelines
Pat c h Suppor t Gui del i nes
Genesys products are not supported below the operating system and patch level specified in their installation
package (IP) ReadMe file.
Unless otherwise specified in the IP release note or this document, Genesys products are supported as follows:
For a given Microsoft Windows operating system: on all combinations of service packs and patches above
the minimum level documented in the IP ReadMe file.
For a given version of a UNIX operating system as supported in this document:
If this version is the same as the one specified in the IP ReadMe file; all patch configurations that
include the minimum set of patches specified in this file are supported.
If this version is higher; all patch configurations are supported.
Genesys reserves the right to announce that some specific patch above the minimum level is not to be used for a
given product. The information is available in the products release note.
For further information, please refer to the Genesys Supported Media Interfaces Reference Manual:
http://genesyslab.com/support/dl/retrieve/default.asp?item=A9CB309AF4DEB8127C5640A3C32445A7&view=item
Chapt er
3 Oper at i ng Syst ems Suppor t Tabl es
This chapter contains the Operating Systems Support Tables for Genesys products. The tables provide product
components, or groups of components, related to particular operating systems and database management
systems. The tables include:
1. Table 1: OS Support for Server Components A - G, page22
2. Table 2: OS Support for Server Components G - Z, page29
3. Table 3: OS Support for Network T-Server Components, page34
4. Table 4: OS Support for T-Server Components A - L, page37
5. Table 5: OS Support for T-Server Components M - Z, page40
6. Table 6: Database Support for Server Components, page43
7. Table 7: Support for Agent-Facing Components, page48
8. Table 8: Support for Supervisor- and Admin-Facing Components, page51
9. Table 9: Customer-Facing Interfaces for ICS and Multimedia*, page57
10. Table 10: Product Prerequisites, page58
11. Table 11: Suite-Wide Feature Support, page75
22 Genesys
Chapter 3: Operating Systems Support Tables Table 1: OS Support for Server Components A - G
Tabl e 1: OS Suppor t f or Ser ver Component s A - G
In the Operating Systems Support for Server Components Tables 1 - 5, the operating systems supported for the
Genesys 7.x and Genesys 8.x Maintenance Interoperable Components are indicated by an asterisk (*). These
include:
AIX 4.3.3
Solaris (2.)6 - 7
HP-UX 11.0
Tru64 4.0
The Maintenance Interoperable Components include T-Servers, ML Servers, DB Server, Call Concentrator,
Router Server, Stat Server, and Reporting Servers. The remaining 7.x and 8.x components are not supported on
these operating systems.
Not e: Explanation of footnotes for the tables in this book:
Footnotes for some tables extend from a through z and continue with double footnote
numbers, such as aa, ab, ac.
If a component requires more than one footnote, for example, footnote a , footnote b ,
and footnote ag, each footnote number is separated by a comma: a, b, ag.
Not e: Explanation of the Last Supported Genesys Release column:
The Last Supported Genesys Release column, when populated, shows the last version of
the Genesys release that provided support.
Table 1: Operating Systems Support for Server Components A - G
Operating
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p
l
e
S
o
f
t

d
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

A
n
a
l
y
t
i
c
s
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

D
a
t
a

A
c
c
e
s
s

C
o
m
p
o
n
e
n
t
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

E
R
P
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

I
C
I

M
u
l
t
i
-
C
h
a
n
n
e
l
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
i
e
b
e
l

C
R
M

e
AIX Power PC
32-bit
4.1 6.0 - - - - - - - - 6.0 - - - - - - 7.6+ - - - - - - - - - - - -
AIX Power PC
32-bit
4.2 7.1 - - - - - - - - 6.0 - - - - - - - 7.1 - - - - - - - - - - -
AIX Power PC
32-bit
4.3.3* 7.2 - 6.5 6.1 - - - - - 6.0-
7.2
- - - - - - - 6.1 -
7.1
6.5+ - - - - - - - - - 6.5
+
AIX Power PC
64-bit
4.3.3* 7.2 - 6.5 6.1 - - - - - 6.0-
7.2
- - - - - - - 6.1 -
7.1
6.5+ - - - - - - - - - 6.5
+
g
AIX Power PC
32-bit (AIX 5L
for POWER)
5.1 - - 6.5 6.1.
3+
- - - - - 6.5+ - - 7.0.
1+
- 7.0.1,
7.0.2
7.0.1
+
- 7.1+ 6.5+ 7.0 7.0.1 - - 7.1+ - - - - 6.5
+
h
AIX Power PC
64-bit (AIX 5L
for POWER)
5.1
h
- - 6.5
i
6.1.
3+
- - - - - 6.5+ - - 7.0.
1+
- 7.0.1,
7.0.2
7.0.1
+
- 7.1+ 6.5+ 7.0 7.0.1 - - 7.1+ - - - - 6.5
+
k
AIX Power PC
32-bit (AIX 5L
for POWER)
5.2 - - 6.5 7.0 - - - - 7.2 6.5+ - - 7.0+
ag
- 7.0.1
+
7.0.1
+
7.6+ 7.2 6.5+ 7.0 7.0.1 - - 7.1+ - - - - 7.1
+
x

AIX Power PC
64-bit (AIX 5L
for POWER)
5.2
h
- - 6.5
i
7.0 - - - - 7.2 6.5+ - - 7.0+
ag
- 7.0.1
+
7.0.1
+
7.6+ 7.2 6.5+ 7.0 7.0.1 - - 7.1+ - - - - 7.1
+
x

24 Genesys
AIX Power PC
32-bit (AIX 5L
for POWER)
5.3 - - 6.5.2 7.0+ 7.5+ - - - 7.2 7.1+ - - 7.0+
ag
- 7.2+ 7.0.2
+
7.6+ 7.2 7.2+ - - - - 7.1+ - - - - 7.2
+
ac
AIX Power PC
64-bit (AIX 5L
for POWER)
5.3
i
- - - 7.0+ 7.5+ - - - 7.2 7.1.1
+
- - 7.0+
ag
- 7.2+ 7.0.2
+
7.6+ 7.2 7.2+ - - - - 7.1+ - - - - 7.2
+
ac
AIX Power PC
64-bit (AIX 5L
for POWER)
6.1 - - - - 8.0 - - - - 8.0.1 - - - - - - - - - - - - - - - - - - -
HP-UX PA
32-bit
11.0* 6.5 - - 6.1+ - - - - - 6.0+
aj
- - - - - 7.2+ - 6.1 6.5+ - - - - - - - - - -
HP-UX PA
64-bit
11.0* 6.5 - - 6.1+ - - - - - 6.1+
aj
- - - - - 7.2+ - 6.1 6.5+ - - - - - - - - - -
HP-UX PA
32-bit
11.11
m
- - - 6.1.
3+
- - - - - 6.5+ - - - - 7.2+ 7.2+ 7.6+ - 6.5+ - - - - - - - - - -
HP-UX PA
64-bit
11.11 - - - 6.1.
3+
- - - - - 6.5+ - - - - 7.2+ 7.2+ 7.6+ - 6.5+ - - - - - - - - - -
HP-UX PA
64-bit
11i
v.2
- - - - - - - - - 7.5+ - - - - 7.5+ - - - - - - - - - - - - - -
HP-UX PA 64-
bit
11i
v.3
- - - - - - - - - 8.0.1 - - - - - - - - - - - - - - - - - - -
MS Windows
Server 2000
32-bit
p
- 7.6 7.1
q
6.5 6.1+ 6.1 -
7.6
6.1+ 6.5.
1
6.1
+
ah
7.0,
7.2
6.1-
7.6
7.0+ 7.2+ 7.0.
1+
6.5 7.0+ 6.5.1 7.6+ 6.5.
1
6.5+ 6.1+ 7.0.1 7.5 7.0-
7.2
7.0+ 7.5 - 7.0+ 6.5+ 7.0
+
Table 1: Operating Systems Support for Server Components A - G (Continued)
Operating
System
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
B
l
u
e

P
u
m
p
k
i
n

I
n
t
e
g
r
a
t
i
o
n
C
a
l
l
P
a
t
h

B
a
s
e

&

E
n
t
e
r

S
e
r
v
e
r
s

a
C
a
l
l

C
o
n
c
e
n
t
r
a
t
o
r
C
i
s
c
o

C
a
l
l
M
a
n
a
g
e
r
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

D
e
l
i
v
e
r
y

S
e
r
v
e
r
C
o
n
t
a
c
t
N
a
v
i
g
a
t
o
r

W
e
b

C
P
D

S
e
r
v
e
r

b
C
T
I
-
L
e
s
s

T
-
S
e
r
v
e
r
F
r
a
m
e
w
o
r
k

S
e
r
v
e
r
s

a
f
G
e
n
e
s
y
s

A
g
e
n
t

S
c
r
i
p
t
i
n
g
G
e
n
e
s
y
s

C
u
s
t
o
m
e
r

I
n
t
e
r
a
c
t
i
o
n

P
o
r
t
a
l

(
G
C
I
P
)

G
e
n
e
s
y
s

D
e
s
k
t
o
p

(
G
D
)

G
e
n
e
s
y
s

i
K
n
o
w
G
e
n
e
s
y
s

I
n
f
o

M
a
r
t

a
i
G
e
n
e
s
y
s

I
n
t
e
r
a
c
t
i
o
n

S
D
K

c
G
e
n
e
s
y
s

I
n
t
e
r
a
c
t
i
v
e

I
n
s
i
g
h
t
s
G
e
n
e
s
y
s

I
V
R

S
D
K
G
e
n
e
s
y
s

T
l
i
b

S
D
K
G
I
S

(
F
r
a
m
e
w
o
r
k

S
D
K

c
)
G
I
S

(
I
n
t
e
r
a
c
t
i
o
n

S
D
K

c
)
G
p
l
u
s

A
d
a
p
t
e
r

C
a
m
p
a
i
g
n

S
y
n
c
h
r
o
n
i
z
a
t
i
o
n

f
o
r

S
A
P
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

M
i
c
r
o
s
o
f
t

C
R
M
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

P
e
o
p
l
e
S
o
f
t

d
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

A
n
a
l
y
t
i
c
s
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

D
a
t
a

A
c
c
e
s
s

C
o
m
p
o
n
e
n
t
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

E
R
P
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

I
C
I

M
u
l
t
i
-
C
h
a
n
n
e
l
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
i
e
b
e
l

C
R
M

e
MS Windows
Server 2003
32-bit
- - 7.1 - 7.0+ 7.0.
2+
- 6.5.
5
7.0
+
7.0,
7.2
7.0.1
+
r
7.0+ 7.2+ 7.0+
ag
- 7.0.1
+
6.5.6
+
s
7.6+ 7.1+ 7.1+ 7.0 7.0.1 7.5 7.0+ 7.0+ 7.5 7.1 7.1+ 6.5.1
+
7.0
w
MS Windows
Server 2003
64-bit
z
- - - - - 7.2+ - - - 7.2 7.1.1
+
- 7.2+ 7.5+ - 7.2+
ak
7.5 7.6+ - - - - - - - - - - - -
MS Windows
Server 2008
32-bit
- - - - - 8.0 - - - - 8.0.1 - - - - - - - - - - - - - - - - - - -
MS Windows
Server 2008
64-bit
- - - - - - - - - - 8.0.1 - - - - - - - - - - - - - - - - - - -
Red Hat
Enterprise
Linux AS 32-
bit Intel
3
n
- - - - - - - - 7.2 7.1+ 7.02
+
- - - 7.2+ - - - 7.2+ - - - - - - - - - -
Red Hat
Enterprise
Linux AS 32-
bit Intel
4
n
- - - - 7.2+ - - - 7.2 7.1.1
+
7.2 - 7.6+ - 7.5+ 7.5+ 7.6+ - - - - - - - - - - - -
Red Hat
Enterprise
Linux AS 32-
bit Intel
5 - - - - 8.0 - - - - 8.0.1 - - - - - - - - - - - - - - - - - - -
Operating
System
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
B
l
u
e

P
u
m
p
k
i
n

I
n
t
e
g
r
a
t
i
o
n
C
a
l
l
P
a
t
h

B
a
s
e

&

E
n
t
e
r

S
e
r
v
e
r
s

a
C
a
l
l

C
o
n
c
e
n
t
r
a
t
o
r
C
i
s
c
o

C
a
l
l
M
a
n
a
g
e
r
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

D
e
l
i
v
e
r
y

S
e
r
v
e
r
C
o
n
t
a
c
t
N
a
v
i
g
a
t
o
r

W
e
b

C
P
D

S
e
r
v
e
r

b
C
T
I
-
L
e
s
s

T
-
S
e
r
v
e
r
F
r
a
m
e
w
o
r
k

S
e
r
v
e
r
s

a
f
G
e
n
e
s
y
s

A
g
e
n
t

S
c
r
i
p
t
i
n
g
G
e
n
e
s
y
s

C
u
s
t
o
m
e
r

I
n
t
e
r
a
c
t
i
o
n

P
o
r
t
a
l

(
G
C
I
P
)

G
e
n
e
s
y
s

D
e
s
k
t
o
p

(
G
D
)

G
e
n
e
s
y
s

i
K
n
o
w
G
e
n
e
s
y
s

I
n
f
o

M
a
r
t

a
i
G
e
n
e
s
y
s

I
n
t
e
r
a
c
t
i
o
n

S
D
K

c
G
e
n
e
s
y
s

I
n
t
e
r
a
c
t
i
v
e

I
n
s
i
g
h
t
s
G
e
n
e
s
y
s

I
V
R

S
D
K
G
e
n
e
s
y
s

T
l
i
b

S
D
K
G
I
S

(
F
r
a
m
e
w
o
r
k

S
D
K

c
)
G
I
S

(
I
n
t
e
r
a
c
t
i
o
n

S
D
K

c
)
G
p
l
u
s

A
d
a
p
t
e
r

C
a
m
p
a
i
g
n

S
y
n
c
h
r
o
n
i
z
a
t
i
o
n

f
o
r

S
A
P
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

M
i
c
r
o
s
o
f
t

C
R
M
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

P
e
o
p
l
e
S
o
f
t

d
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

A
n
a
l
y
t
i
c
s
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

D
a
t
a

A
c
c
e
s
s

C
o
m
p
o
n
e
n
t
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

E
R
P
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

I
C
I

M
u
l
t
i
-
C
h
a
n
n
e
l
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
i
e
b
e
l

C
R
M

e
26 Genesys
Solaris
SPARC 32-bit
(2.)6* 7.2 - - 6.1 6.1 - - - - - - - - - - - - 6.1 - 6.1 - - - - - - - - -
Solaris
SPARC 32-bit
7* - - 6.1 6.1+ - - - 6.5.1
+
6.0-
7.6
- - 7.5+ - - - - 6.1+ 6.5+ 6.1+ - - - - - - - - -
Solaris
SPARC 64-bit
7* - - 6.1 6.1+ - - - 6.5.1
+
6.0-
7.6
- - 7.5+ - - - - 6.1+ 6.5+ 6.1+ - - - - - - - - -
Solaris
SPARC 32-bit
8 - - - 6.1+ 6.1+ 6.1+ 6.5.
1
- 6.5+,
7.0,
7.2
6.1+ - - 7.0.
1+
6.5.1
t
7.0+ 6.5.1 - 6.1+ 6.5+ 6.1+ 7.0.1 - - - - - - - 6.5
+
u
Solaris
SPARC 64-bit
8 - - - 6.1+ 6.1+ - 6.5.
1
- 6.5+,
7.0,
7.2
6.1+ - - 7.0.
1+
6.5.1 7.0+ 6.5.1 - 6.1+ 6.5+ 6.1+ 7.0.1 - - - - - - - 6.5
+
v
Solaris
SPARC 32-bit
9 - - - 6.5+ 6.5+ - 6.5.
5
- 7.0,
7.2
6.5+ - - 7.0+
ag
- 7.0.1
+
6.5.6
+
7.6+ 7.1+ 6.5+ 6.5.1
+
7.0.1 - - 7.2 - - - - 7.1
+
y
Solaris
SPARC 64-bit
9 - - - 6.1+ 6.1+ - 6.5.
5
- 7.0,
7.2
6.5+ - - 7.0+
ag
- 7.0.1
+
6.5.6
+
7.6+ 7.1+ 6.5+ 6.5.1
+
7.0.1 - - 7.2 - - - - 7.1
+
y
Solaris
SPARC 64-bit
10 - - - - 7.2+ - - - 7.2 7.1.1
+
- 7.6 7.2+ - 7.2+
al
7.2+ 7.6+ - 7.2+ - - - - 7.2 - - - - 7.2
+
ad
Tru64 UNIX
Alpha
64-bit
4.0F* - - - 6.1 - - - - - 6.0+ - - - - - 7.2+ - 6.1 6.5+ - - - - - - - - - -
Operating
System
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
B
l
u
e

P
u
m
p
k
i
n

I
n
t
e
g
r
a
t
i
o
n
C
a
l
l
P
a
t
h

B
a
s
e

&

E
n
t
e
r

S
e
r
v
e
r
s

a
C
a
l
l

C
o
n
c
e
n
t
r
a
t
o
r
C
i
s
c
o

C
a
l
l
M
a
n
a
g
e
r
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

D
e
l
i
v
e
r
y

S
e
r
v
e
r
C
o
n
t
a
c
t
N
a
v
i
g
a
t
o
r

W
e
b

C
P
D

S
e
r
v
e
r

b
C
T
I
-
L
e
s
s

T
-
S
e
r
v
e
r
F
r
a
m
e
w
o
r
k

S
e
r
v
e
r
s

a
f
G
e
n
e
s
y
s

A
g
e
n
t

S
c
r
i
p
t
i
n
g
G
e
n
e
s
y
s

C
u
s
t
o
m
e
r

I
n
t
e
r
a
c
t
i
o
n

P
o
r
t
a
l

(
G
C
I
P
)

G
e
n
e
s
y
s

D
e
s
k
t
o
p

(
G
D
)

G
e
n
e
s
y
s

i
K
n
o
w
G
e
n
e
s
y
s

I
n
f
o

M
a
r
t

a
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s

I
n
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r
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t
i
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S
D
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c
G
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I
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r
a
c
t
i
v
e

I
n
s
i
g
h
t
s
G
e
n
e
s
y
s

I
V
R

S
D
K
G
e
n
e
s
y
s

T
l
i
b

S
D
K
G
I
S

(
F
r
a
m
e
w
o
r
k

S
D
K

c
)
G
I
S

(
I
n
t
e
r
a
c
t
i
o
n

S
D
K

c
)
G
p
l
u
s

A
d
a
p
t
e
r

C
a
m
p
a
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g
n

S
y
n
c
h
r
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n
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z
a
t
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n

f
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r

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A
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p
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A
d
a
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r

f
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M
i
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s
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t

C
R
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p
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A
d
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f
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S
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f
t

d
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A
d
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f
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A
n
a
l
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A
d
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f
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D
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a

A
c
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C
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m
p
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p
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A
d
a
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f
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A
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p
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A
d
a
p
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f
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r

S
A
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I
C
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M
u
l
t
i
-
C
h
a
n
n
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l
G
p
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A
d
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f
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e
a.CallPath 6.5 runs 32-bit executables in compatibility mode on AIX Power PC. CallPath Server (T-Connector) does not support MS Windows XP with SP2. Usage of SP6a for
MS Windows NT 4.0 and SP4 for MS Windows 2000 is required.
b.Usage of SP6a for MS Windows NT 4.0 and SP4 for MS Windows 2000 is required.
c.From 7.2 and higher, GIS is no longer a standalone product; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the supported platforms.
d.Prerequisites are:
PeopleTools 8.46.14 for the 7.0.1 Gplus Adapter for PeopleSoft
e.Starting from Release 7.2, Gplus Adapter for Siebel 7 is called Gplus Adapter for Siebel CRM.
f. AIX 4.3.3, 32-bit support for 6.5.1 GPlus Adapter for Siebel 7 is for Voice and Outbound Voice components only. In 6.5.2, all components, except Siebel Email and Multimedia,
support AIX 4.3.3, 32-bit.
g.AIX 4.3.3, 32-bit support for 6.5.1 GPlus Adapter for Siebel 7 is for Voice and Outbound Voice components only. In 6.5.2, all components, except Siebel Email and Multimedia,
support AIX 4.3.3, 64-bit.
h.5.1 32-bit support for 6.5.1 GPlus Adapter for Siebel 7 is for Voice and Outbound Voice components only. In 6.5.2, all components, except Multimedia, support AIX 5.1 32-bit.
i. In 32-bit executable.
j. CallPath 6.5 runs 32-bit executable in compatibility mode on AIX Power PC.
k.5.1 64-bit support for 6.5.1 GPlus Adapter for Siebel 7 is for Voice and Outbound Voice components only. In 6.5.2, all components, except Multimedia, support AIX 5.1 64-bit.
l. CallPath 6.5 runs 32-bit executable in compatibility mode on AIX Power PC.
Tru64 UNIX
Alpha
64-bit
5.1 - - - 6.1+ - - - - 7.2 6.1+ - - - - - 7.2+ - 6.1 6.5+ - - - - - - - - - -
UnixWare 32-
bit
7.1.1 - - - - - - - - - - - - - - - - - 6.5+ - - - - - - - - - - -
UnixWare 32-
bit
7.1.3 - - - - - - - - - - - - - - - - - 7.1+ - - - - - - - - - - -
Operating
System
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
B
l
u
e

P
u
m
p
k
i
n

I
n
t
e
g
r
a
t
i
o
n
C
a
l
l
P
a
t
h

B
a
s
e

&

E
n
t
e
r

S
e
r
v
e
r
s

a
C
a
l
l

C
o
n
c
e
n
t
r
a
t
o
r
C
i
s
c
o

C
a
l
l
M
a
n
a
g
e
r
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

D
e
l
i
v
e
r
y

S
e
r
v
e
r
C
o
n
t
a
c
t
N
a
v
i
g
a
t
o
r

W
e
b

C
P
D

S
e
r
v
e
r

b
C
T
I
-
L
e
s
s

T
-
S
e
r
v
e
r
F
r
a
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w
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k

S
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s

a
f
G
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s
y
s

A
g
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t

S
c
r
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p
t
i
n
g
G
e
n
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s
y
s

C
u
s
t
o
m
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r

I
n
t
e
r
a
c
t
i
o
n

P
o
r
t
a
l

(
G
C
I
P
)

G
e
n
e
s
y
s

D
e
s
k
t
o
p

(
G
D
)

G
e
n
e
s
y
s

i
K
n
o
w
G
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s
y
s

I
n
f
o

M
a
r
t

a
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G
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s

I
n
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c
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n

S
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c
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s

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e

I
n
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s
G
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s

I
V
R

S
D
K
G
e
n
e
s
y
s

T
l
i
b

S
D
K
G
I
S

(
F
r
a
m
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w
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k

S
D
K

c
)
G
I
S

(
I
n
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n

S
D
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c
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p
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A
d
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C
a
m
p
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S
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n

f
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A
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G
p
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A
d
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f
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M
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s
o
f
t

C
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M
G
p
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A
d
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f
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S
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t

d
G
p
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A
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f
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f
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a

A
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C
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p
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A
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f
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M
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h
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p
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A
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f
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e
28 Genesys
m.HP-UX 11i (Release ID B 11.11).
n.IBM DB2 v 8.1 or later, and Oracle 9.2 (started from Genesys 7.5 or 7.6) or later, are the only databases supported on Red Hat Enterprise Linux AS, 32-bit Intel.
o.32-bit only. SP6a required.
p.SP 3 or 4 is required. Includes all Server types (Server, Advanced Server, and Datacenter Server).
q.SP4
r. Configuration Server, DB Server, Management Layer, LDS, Configuration Server Proxy 7.0.
s.Not supported in 7.0.1.
t. Supported for Classification Server only, not supported for Training Server.
u.Solaris 8 32-bit support for 6.5.1 GPlus Adapter for Siebel 7 is for Voice and Outbound Voice, Siebel Email, Multimedia, and Config components. Starting from 6.5.2, all
components support Solaris 8 32-bit.
v.Solaris 8 64-bit support for 6.5.1 GPlus Adapter for Siebel 7 is for Voice and Outbound Voice, Siebel Email, Multimedia, and Config components. Starting from 6.5.2, all
components support Solaris 8 64-bit.
w.MS Windows Server 2003 32-bit is supported starting with Siebel 7.7.
x.AIX 5.2 is supported starting with Siebel 7.8.2.
y.Solaris 9 is supported starting with Siebel 7.8.2.
z.MS Windows Server 64-bit (x64).This Windows Server 2003 family is based on 64-bit extensions to the x86 instruction set (Intel Xeon with EM64T, Intel Pentium with EM64T),
and supports the AMD64 platforms (Opteron, Athlon 64).
aa.Microsoft Windows SP4.
ab.placeholder
ac.AIX 5.3 is supported starting with Siebel 7.8.2.
ad.Solaris 10 is supported starting with Siebel 7.8.2.
ae.Microsoft WindowsSP4.
af.Framework server components include Configuration Server, DB Server, LCA, Message Server, Solution Control Server, SNMP Master Agent, and Stat Server. Beginning
with 6.5, this also includes Load Distribution Server and Configuration Server Proxy. For Media information, refer to Table 4 on page 37 and Table 5 on page 40. For IP Media
supported OS information, refer to Table 2 on page 29.
ag.Starting from 7.0.2
ah.Not supported with HMP software.
ai.Genesys Info Mart is supported in 32-bit compatibility mode on any 64-bit operating system that it currently supports.
aj.HP-UX PA 32-bit and 64-bit, 11.00 is supported up to Release 6.5, only. However, Framework Servers are supported for Release 7.6.
ak.Genesys Info Mart, starting with release version 7.6.006, supports native 64bit for Windows 2003 64-bit OS version. All Genesys Info Mart releases prior to 7.6.006 support
Windows 2003 64-bit OS in 32-bit compatibility mode only.
al.Genesys Info Mart, starting with release version 7.6.006, supports native 64bit for Solaris 10 64-bit OS version. All Genesys Info Mart releases prior to 7.6.006 support Solaris
10 64-bit OS in 32-bit compatibility mode only.
* Operating systems supported for the Genesys 7 and Genesys 8 Maintenance Interoperable Components.
Chapter 3: Operating Systems Support Tables Table 2: OS Support for Server Components G - Z
Tabl e 2: OS Suppor t f or Ser ver Component s G - Z
Table 2: Operating Systems Support for Server Components G - Z
Operating System
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
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l
e
a
s
e
G
p
l
u
s

O
u
t
b
o
u
n
d

A
d
a
p
t
e
r

f
o
r

S
A
P
G
p
l
u
s

R
o
u
t
i
n
g

A
d
a
p
t
e
r

f
o
r

S
A
P
'
G
p
l
u
s

S
i
m
u
l
a
t
o
r

T
o
o
l
k
i
t
G
V
P

S
e
r
v
e
r

G
V
P

S
t
u
d
i
o

G
V
P

V
o
i
c
e

A
p
p
l
i
c
a
t
i
o
n

R
e
p
o
r
t
e
r
G
V
P
E
E
/
N
E

S
e
r
v
e
r

i
n
t
e
l
l
i
g
e
n
t

W
o
r
k
l
o
a
d

D
i
s
t
r
i
b
u
t
i
o
n
I
n
t
e
r
a
c
t
i
o
n

C
o
n
c
e
n
t
r
a
t
o
r

(
I
C
O
N
)
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n
t
e
r
n
e
t

C
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n
t
a
c
t

S
o
l
u
t
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o
n

C
o
m
p
o
n
e
n
t
s
I
V
R

S
e
r
v
e
r
L
i
v
e
P
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r
s
o
n

A
d
a
p
t
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r
M
u
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t
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d
i
a

C
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t
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p
,

y
.
N
E
T
-
S
e
r
v
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r

q
O
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t
b
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n
d

C
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n
t
a
c
t

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r

b

P
l
a
t
f
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r
m

S
D
K
R
e
p
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t
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n
g

S
e
r
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e
r
s

c
T
-
G
a
t
e
U
n
i
v
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r
s
a
l
W
o
r
k
f
l
o
w

L
i
n
k

S
e
r
v
e
r
s
U
R

S
e
r
v
e
r

&

C
u
s
t
o
m

S
e
r
v
e
r

d

U
n
i
v
e
r
s
a
l

C
a
l
l
b
a
c
k

S
e
r
v
e
r
V
P

S
e
r
v
e
r
s

z
V
T
O
/
V
T
S
W
F
M

B
a
c
k

E
n
d

C
o
m
p
o
n
e
n
t
s
W
F
M

W
e
b

S
e
r
v
e
r
C
o
m
p
o
n
e
n
t
s
AIX Power PC 32-bit 4.1 6.0 - - - - - - - - - - - - - - 6.0 - - - - 6.0 - - - - -
AIX Power PC 32-bit 4.2 7.1 - - - - - - - - - - - - - - 6.0 - - - - 6.0 - - - - -
AIX Power PC 32-bit 4.3.3* 7.2 - - - - - - - - 7.2 - 6.1-
7.1
- - - 6.1-
7.2
- 6.0+ - - 6.0 -
7.2
6.5+ - - - -
AIX Power PC 64-bit 4.3.3* 7.2 - - - - - - - - 7.2 - 6.1-
7.1
- - - 6.1-
7.2
- 6.0+ - - 6.0 -
7.2
6.1+ - - - -
AIX Power PC 64-bit
(AIX 5L for POWER)
5.1
t
7.6 - - - - - - - - 7.2+ - 7.1+ - 7.0.
1+
7.0.
1
6.5+ 7.2-
76
6.1.3
+
- - 6.5+ 6.5+ - - - 7.0+
AIX Power PC 32-bit
(AIX 5L for POWER)
5.2 7.6 - - - - - - - - 7.2+ - 6.5+ - 7.1+ 7.0.
1
7.0.1
+
7.2-
7.6
6.5+ - - 6.5+ 7.0+ - - - 7.0+
AIX Power PC 64-bit
(AIX 5L for POWER)
5.2
t
7.6 - - - - - - - - 7.2+ - 6.5+ - 7.1+ 7.0.
1
7.0.1
+
7.2-
7.6
6.5+ - - 6.5+ 7.0+ - - - 7.0+
AIX Power PC 32-bit
(AIX 5L for POWER)
5.3 - - - - - - - - 7.6+ 7.2+ - 7.1+ - 7.1+ - 7.1+ 7.2
+
7.0.2
+
- - 7.0.2
+
7.1+ - - - 7.1+
AIX Power PC 64-bit
(AIX 5L for POWER)
5.3
t
- - - - - - - - - 7.2+ - 7.1+ - 7.1+ - 7.1+ 7.2
+
7.0.2
+
- - 7.0.2
+
7.1+ - - - 7.1+
30 Genesys
AIX Power PC 64-bit
(AIX 5L for POWER)
6.1 - - - - - - - - - - - - - - - - 8.0 - - - - - - - - -
HP-UX PA 32-bit 11.0* 7.6 - - - - - - - - 7.2 + - 6.1+ - - - 6.1+ 7.2-
7.6
6.0+ - - 6.0+ 6.5 - - - -
HP-UX PA 64-bit 11.0* 7.6 - - - - - - - - 7.2 + - 6.1+ - - - 6.1+
f
7.2-
7.6
6.0+ - - 6.1+ 6.5 - - - -
HP-UX PA 32-bit 11.11
g
- - - - - - - - - 7.2 + - 6.1+ - - - 6.5+ 7.2
+
6.1.3
+
- - 6.5+ 7.0 - - - -
HP-UX PA 64-bit 11.11 - - - - - - - - - 7.2+ - 6.1+ - - - 6.5+ 7.2
+
6.1.3
+
- - 6.5+ 7.0 - - - -
HP-UX PA 32-bit 11i v.2 - - - - - - - - - - - - - - - 7.5 - 7.2.1 - - 7.5+ - - - - -
HP-UX PA 64-bit 11i v.2 - - - - - - - - - - - 7.5 - - - 7.5 - 7.2.1 - - 7.5+ - - - - -
HP-UX PA 64-bit 11i v.3 - - - - - - - - - - - - - - - 8.0 - - - - - - - -
MS Windows Server
2000 32-bit
i
- 7.6 6.1+ 6.1+ 6.1+ 7.5,
7.6
7.2-
7.6
7.2-
7.5
7.2 - 7.2+ - 6.1+ - 7.0.
1 -
7.6.
1
7.0 6.1+ 7.2-
7.6
u
6.0+ 6.1 6.0 6.1+ 6.5+ - 5.1
+
6.1
+
j
6.1+
j
MS Windows Server
2003 32-bit
- - - - - 7.5,
7.6
7.2-
7.6
7.2-
7.6
7.2 7.6+ 7.2+ - 7.0+ 8.0 7.1+ 7.0 7.0 7.2
+
7.0.1
+
- - 7.2+ 7.0 8.0+ 7.0
+
7.0
+
7.0+
Table 2: Operating Systems Support for Server Components G - Z (Continued)
Operating System
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
G
p
l
u
s

O
u
t
b
o
u
n
d

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32 Genesys
a.IP Media eXchange is stopped for distribution - EOL/EOM.
b.Magellan Agent Scripting is stopped for distributionEnd of Life program.
c.Reporting Servers include Data Sourcer and ETL Runtime.
d.Custom Server 6.1 is the first version available in the Genesys 6 family.
e.GVPNE Solaris OS release includes the IPCS server for VoIP but does not included the VCS server for TDM.
f. Outbound 6.1 supports only HP-UX 32 PA 2.0 architecture, and does not support PA 1.1.
g.HP-UX 11i (Release ID B 11.11).
Solaris SPARC 64-bit 8 7.6 - - - - - - - - 7.2+ 6.5.
1
6.1+ - 7.0.
1+
7.0.
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7.6
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Tru64 UNIX Alpha 64-bit 4.0F * - - - - - - - - - 7.2+ - 6.1-
7.1
- - - 7.0+ 7.2
+
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h.32-bit only. SP6a required.
i. SP3 or SP4 is required. Includes all Server types (Server, Advanced Server, and Datacenter Server).
j. SP4
k.32-bit executable runs in compatibility mode on Solaris 64-bit.
l. IP Media is stopped for distribution EOL/EOM.
m.Management Framework 7.1+ is required.
n.GlobalCall call control mode is not supported with Microsoft Windows NT 4.0.
o.Supported in GVPNE. The GVPNE Solaris OS release includes the IPCS server for VoIP but does not included the VCS server for TDM.
p.For Multimedia Components, Web Collaboration is not supported on AIX. The deployment of Web Collaboration on Windows 2003 requires a specific configuration. (See the
Multimedia Components Deployment Guide.)
q.From 7.2 and higher, .NET Server is no longer a standalone productt; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the supported platforms.
r. In 32-bit compatibility mode only.
s.MS Windows Server 64-bit (x64). This Windows Server 2003 family is based on 64-bit extensions to the x86 instruction set (Intel Xeon with EM64T, Intel Pentium with EM64T),
t. These 64-bit platforms are only supported using a 32-bit executable.
u.NET SIP Endpoint is not supported on MS Windows 2000 or 2003.
v.Web API .NET only supports Windows 2003 64-bit from Release 8.0.0 on.
w.GVP Solaris supports Sun T1000 and T2000 processors.
x.placeholder.
y.Beginning with Release 7.6.1, the Multimedia component Interaction Server supports only Solaris SPARC 10, 64-bit.
z.VP Servers include: VP Call Control Platform, VP Media Control Platform, VP Reporting Server, VP Resource Manager.
aa.Applicable for UR Server only.
34 Genesys
Chapter 3: Operating Systems Support Tables Table 3: OS Support for Network T-Server Components
Tabl e 3: OS Suppor t f or Net wor k T-Ser ver Component s
Table 3: Operating Systems Support for Network T-Server Components
Operating Systems
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AIX Power PC 32-bit 4.1 6.0 - - - - - - - - - - - - - -
AIX Power PC 32-bit 4.2 6.0 - - - - - - - - - - - - - -
AIX Power PC 32-bit 4.3.3*
c
7.2 - - - - 7.0+ 6.5 - 7.0+ 6.5+ 7.0 - - - -
AIX Power PC 64-bit 4.3.3*
c
7.2 - - - - 7.0+ 6.5 - 7.0+ 6.5+ 7.0 - - - -
AIX Power PC 32-bit
(AIX 5L for POWER)
5.1 - - - 7.2+ - 7.2+ 6.5 - 7.0+ 7.2+ 7.1+ - - - -
AIX Power PC 64-bit
(AIX 5L for POWER)
5.1
d
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AIX Power PC 32-bit
(AIX 5L for POWER)
5.2 - - - 7.2+ - 7.0+ 6.5 - 7.0+ 6.5+ 7.0+ - - - -
AIX Power PC 64-bit
(AIX 5L for POWER)
5.2
d
- - - 7.5 - 7.0+ 6.5 - 7.0+ 6.5+ 7.0+ - - - -
AIX Power PC 32-bit
(AIX 5L for POWER)
5.3 - - - 7.2+ - 7.2+ - - 7.0+ 7.2+ 7.1+ 7.2+ - - -
AIX Power PC 64-bit
(AIX 5L for POWER)
5.3
d
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AIX Power PC 64-bit
(AIX 5L for POWER)
6.1 - - - - - - - - - - - - - - -
HP-UX PA 32-bit 11.00* 6.1 6.1 - - - - - - - - - - - - -
HP-UX PA 64-bit 11.00* - - - - - - - - - - - - - - -
HP-UX PA 32-bit 11.11
g
7.1 - - - - 7.1 - - - - - - - - -
HP-UX PA 64-bit 11.11 - - - - - 7.1+ 6.5 - - - - - - - -
HP-UX PA 64-bit 11i
v.2
- - - - - 7.5 - - - - - - - - -
HP-UX PA 64-bit 11i v.3 - - - - - - - - - - - - - - -
MS Windows Server 2000
32-bit
- - 6.5+
e
7.0 7.1+ - 6.1+ 6.1+ - - 6.1+ 6.5+ 7.0.1.+ - 7.0+ 6.1+
32-bit
- - 7.2+ - 7.1+ - 7.1+ 6.5 - - 7.1+ 7.1 7.0.1.+ - 7.2+ 7.1
64-bit
f

- - 7.2+ - 7.2+ - 7.2+ - - - 7.2+ 7.2+ - - 7.5 -
32-bit
- - - - - - - - - - - - - - - -
64-bit
- - - - - - - - - - - - - - - -
Red Hat Enterprise Linux AS/
Intel 32-bit
3 - - - 7.2+ - 7.2+ - - - 7.6 7.6 - - - -
Intel 32-bit
4 - 7.5 - 7.2+ - 7.2+ - - - 7.6 7.6 7.2+ - - -
Intel 32-bit
5 - - - - - - - - - - - - - - -
Solaris SPARC 32-bit (2.)6* 7.2 - - - - - - - - - - - - - -
Table 3: Operating Systems Support for Network T-Server Components (Continued)
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

A
T
T
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

C
o
n
c
e
r
t

N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

C
R
S
P
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

D
T
A
G
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

G
e
n

S
p
e
c
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

G
e
n
S
p
e
c

X
M
L

b
a
s
e
d

a
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

I
S
C
P
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

K
P
N

N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

M
C
I
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

N
G
S
N
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

S
I
P
N
e
t
w
o
r
k
T
-
S
e
r
v
e
r

S
R
3
5
1
1
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

S
p
r
i
n
t

b
N
e
t
w
o
r
k

T
-
S
e
r
v
e
r

S
t
e
n
t
o
r
36 Genesys
a.6.5 is the last version supported, and is replaced by IVR Server 7.0 in Network Mode.
b.Supports TCP and X.25 for Solaris and Tru64, X.25 only for MicroSoft Windows.
c.Only AIX 4.3.3 is supported. AIX 4.3 is not supported.
d.These 64-bit platforms are only supported using a 32-bit executable.
e.Starting from 6.5.3, a new SS7 Stack has been selected from NMS. It must be purchased from NMS directly by Customers along with the card, SW, and associated licenses.
f. MS Windows Server 64-bit (x64). This MS Windows Server 2003 family is based on 64-bit extensions to the x86 instruction set (Intel Xeon with EM64T, Intel Pentium with
EM64T), and supports the AMD64 platforms (Opteron, Athlon 64).
g.HP-UX 11i (Release ID B 11.11).
Solaris SPARC 32-bit 7* 7.6 - - - - 6.1 -
6.5
6.1 -
6.5
6.5 - 6.1 -
6.5
6.5 7.2+ - 6.5 6.1-
6.5
Solaris SPARC 64-bit 7* 7.6 - - - - 6.1 -
6.5
6.1 -
6.5
6.5 - 6.1 -
6.5
- 7.2+ - 6.5 6.1 -
6.5
Solaris SPARC 32-bit 8 - 7.2+ - 7.0+ - 6.1+ 6.1+ 6.5+ 7.0+ 6.1+ 6.5+ 7.2+ 6.5+ 6.5+ 6.1+
Solaris SPARC 64-bit 8 - 6.5+
e
7.0 7.0+ - 6.1+ 6.1+ 6.5+ 7.0+ 6.1+ 6.5+ 7.2+ - 6.5+ 6.1+
Solaris SPARC 32-bit 9 - 7.2+ - 7.0+ - 7.1+ - 7.1 7.0+ 7.1+ 7.0+ 7.2+ 7.1 7.0+ 7.1
Solaris SPARC 64-bit 9 - 7.2+ - 7.0+ - 7.1+ - 7.1 7.0+ 7.1+ 7.0+ 7.2+ - 7.1+ 7.1
Solaris SPARC 64-bit 10 - 7.2+ - 7.5 - 7.2+ - - - 7.2+ 7.5 7.2+ - 7.2+ -
Tru64 UNIX Alpha 64-bit 4.0F* 6.5 6.1 6.1 - 6.5 6.1 -
6.5
6.5 - - 6.1 -
6.5
6.5 - - 6.5 6.1 -
6.5
Tru64 UNIX Alpha 64-bit 5.1 - - - 7.0 6.5+ 6.1+ 6.5 - - 6.1+ 7.0+ - - 6.5+ 6.1+
Table 3: Operating Systems Support for Network T-Server Components (Continued)
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
N
e
t
w
o
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k

T
-
S
e
r
v
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r

A
T
T
N
e
t
w
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k

T
-
S
e
r
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r

C
o
n
c
e
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t

N
e
t
w
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k

T
-
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e
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v
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r

C
R
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P
N
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t
w
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k

T
-
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r

D
T
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G
e
n

S
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G
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p
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c

X
M
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b
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d

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K
P
N

N
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k

T
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r

M
C
I
N
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t
w
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k

T
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N
G
S
N
N
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t
w
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k

T
-
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r

S
I
P
N
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T
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S
R
3
5
1
1
N
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w
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k

T
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S
p
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t

b
N
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t
w
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k

T
-
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S
t
e
n
t
o
r
Chapter 3: Operating Systems Support Tables Table 4: OS Support for T-Server Components A - L
Tabl e 4: OS Suppor t f or T-Ser ver Component s A - L

Table 4: Operating Systems Support for T-Server Components A - L
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
T
-
S
e
r
v
e
r

A
l
c
a
t
e
l

A
4
2
0
0
/
O
X
O
T
-
S
e
r
v
e
r

A
l
c
a
t
e
l

A
4
4
0
0
/
O
X
E
T
-
S
e
r
v
e
r

A
s
p
e
c
t

A
C
D

a
,

b
T
-
S
e
r
v
e
r

A
v
a
y
a

C
o
m
m
u
n
i
c
a
t
i
o
n

M
a
n
a
g
e
r
T
-
S
e
r
v
e
r

A
v
a
y
a

I
N
D
e
X
T
-
S
e
r
v
e
r

A
v
a
y
a
T
S
A
P
I
T
-
S
e
r
v
e
r

D
a
t
a
V
o
i
c
e

D
h
a
r
m
a
T
-
S
e
r
v
e
r

D
i
g
i
t
r
o

A
X
S
/
2
0
T
-
S
e
r
v
e
r

E
A
D
S

I
n
t
e
c
o
m

M
6
8
8
0
T
-
S
e
r
v
e
r

E
A
D
S

T
e
l
e
c
o
m

M
6
5
0
0
T
-
S
e
r
v
e
r

e
O
n

e
Q
u
e
u
e
T
-
S
e
r
v
e
r

E
r
i
c
s
s
o
n

M
D
1
1
0
T
-
S
e
r
v
e
r

F
u
j
i
t
s
u

F
9
6
0
0
T
-
S
e
r
v
e
r

H
u
a
w
e
i

C
&
C
0
8
T
-
S
e
r
v
e
r

H
u
a
w
e
i

N
G
N
AIX Power PC 32-bit 4.1 6.0 - 6.0 6.0 6.0 - - - - - 6.0 - 6.0 - - -
AIX Power PC 32-bit 4.2 6.0 - 6.0 6.0 6.0 - - - - - 6.0 - 6.0 - - -
AIX Power PC 32-bit 4.3.3 7.2 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ - 6.5+ 6.0+ - 6.0+ - 6.5+ -
AIX Power PC 64-bit 4.3.3 7.2 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ - 6.5+ 6.0+ - 6.0+ - 6.5+ -
AIX Power PC 32-bit
(AIX 5L for POWER)
5.1 - 6.5+ 6.5+ 6.5+ 6.5+ - - 6.5+ 7.1+ 6.5+ 6.5+ 7.0+ 6.5+ - 6.5+ 7.6
AIX Power PC 64-bit
(AIX 5L for POWER)
5.1
c
- 6.5+ 6.5+ 6.5+ 6.5+ - - 6.5+ 7.1+ 6.5+ 6.5+ 7.0+ 6.5+ - 6.5+ 7.6
AIX Power PC 32-bit
(AIX 5L for POWER)
5.2 - 6.5+ 6.5+ 6.5+ 6.5+ - - 6.5+ 7.1+ 6.5+ 6.5+ 7.0+ 6.5+ - 6.5+ 7.6
AIX Power PC 64-bit
(AIX 5L for POWER)
5.2
c
- 6.5+ 6.5+ 6.5+ 6.5+ - - 6.5+ 7.1+ 6.5+ 6.5+ 7.0+ 6.5+ - 6.5+ 7.6
AIX Power PC 32-bit
(AIX 5L for POWER)
5.3 - 7.6 7.1+ 7.1+ 7.1+ - - - 7.1+ 7.1+ 7.5 - 7.1+ - - 7.6
AIX Power PC 64-bit
(AIX 5L for POWER)
5.3
c
- 7.6 7.1+ 7.1+ 7.1+ - - - 7.5 7.1+ 7.5 - 7.1+ - - 7.6
AIX Power PC 64-bit
(AIX 5L for POWER)
6.1 - - 8.0 8.0 8.0 - - - - 8.0 - - 8.0 - - -
38 Genesys
HP-UX PA 32-bit 11.00* 7.6 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ 7.1+ 6.5+ 6.0+ - 6.0+ - 6.5+ 7.6
HP-UX PA 64-bit 11.00* 7.6 6.5+ 6.1+ 6.1+ 6.1+ - - 6.1+ 7.1+ 6.5+ 6.1+ - 6.1+ - 6.5+ 7.6
HP-UX PA 32-bit 11.11 - 6.5+ 6.5+ 6.5+ 6.5+ - - 6.5+ 7.1+ 6.5+ 6.5+ 7.0+ 6.5+ - 6.5+ 7.6
HP-UX PA 64-bit 11.11 - 6.5+ 6.5+ 6.5+ 6.5+ - - 6.5+ 7.1+ 6.5+ 6.5+ 7.0+ 6.5+ - 6.5+ 7.6
HP-UX PA 64-bit 11i v.2 - 7.6 7.5+ 7.5+ 7.5+ - - - 7.5 7.5+ 7.5 - 7.5+ - - 7.6
HP-UX PA 64-bit 11i v.3 - - 8.0 8.0 8.0 - - - - 8.0 - - 8.0 - - -
MS Windows Server 2000 32-bit - 7.6 6.5+ 6.1+ 6.1+ 6.1+ 6.1+ 7.6 6.1+ 7.1+ 6.5+ 6.1+ 7.0+ 6.1+ - 6.5+ 7.6
MS Windows Server 2003 32-bit - - 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.6+ 7.0+ 7.1+ 7.0+ 7.0+ 7.0+ 7.0+ - 7.0+ 7.6
MS Windows Server 2003 64-bit
d
- - 7.6
e
7.2+
e
7.2+
e
7.2+
e
7.6
e
- - 7.5
e
7.2+
e
7.5
e
- 7.2+
e
- - 7.6
e
MS Windows Server 2008 32-bit - - - 8.0 8.0 8.0 - 8.0 - - 8.0 - - 8.0 - - -
MS Windows Server 2008 64-bit - - - 8.0
e
8.0
e
8.0
e
- - - - 8.0
e
- - 8.0
e
- - -
Red Hat Enterprise Linux AS 32-bit
Intel
3 - 7.6 7.1+ 7.1+ 7.1+ - 7.6+ - 7.1+ 7.2+ 7.5 - 7.1+ - - 7.6
Intel
4 - 7.6 7.2+ 7.2+ 7.2+ - 7.6+ - 7.5 7.2+ 7.5 - 7.2+ - - 7.6
Intel
5 - - 8.0 8.0 8.0 - 8.0 - - 8.0 - - 8.0 - - -
Solaris SPARC 32-bit (2.)6* 7.2 - 6.1+ 6.1+ 6.1+ - - 6.1+ - 6.5+ 6.1+ - 6.1+ - - -
Solaris SPARC 32-bit 7* 7.6 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ 7.5 6.5+ 6.0+ - 6.0+ - 6.5+ 7.6
Solaris SPARC 64-bit 7* 7.6 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ 7.5 6.5+ 6.0+ - 6.0+ - 6.5+ 7.6
Table 4: Operating Systems Support for T-Server Components A - L (Continued)
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
T
-
S
e
r
v
e
r

A
l
c
a
t
e
l

A
4
2
0
0
/
O
X
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T
-
S
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r

A
l
c
a
t
e
l

A
4
4
0
0
/
O
X
E
T
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r

A
s
p
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c
t

A
C
D

a
,

b
T
-
S
e
r
v
e
r

A
v
a
y
a

C
o
m
m
u
n
i
c
a
t
i
o
n

M
a
n
a
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r
T
-
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r

A
v
a
y
a

I
N
D
e
X
T
-
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A
v
a
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a
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S
A
P
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D
a
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a
V
o
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D
h
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D
i
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A
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/
2
0
T
-
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r

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A
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I
n
t
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c
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m

M
6
8
8
0
T
-
S
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v
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r

E
A
D
S

T
e
l
e
c
o
m

M
6
5
0
0
T
-
S
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v
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r

e
O
n

e
Q
u
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u
e
T
-
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E
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c
s
s
o
n

M
D
1
1
0
T
-
S
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r

F
u
j
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t
s
u

F
9
6
0
0
T
-
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r

H
u
a
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e
i

C
&
C
0
8
T
-
S
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v
e
r

H
u
a
w
e
i

N
G
N
a.Aspect ACD via Contact Server supported on AIX, HP-UX, and Solaris 64-bit using 32-bit executable. Not supported onTru64. AIX and HP-UX supported from Release 7.0+.
Aspect ACD via Application Bridge does not have these limitations.
b.Aspect ACD Contact Server 4 versions 8.0.2, 8.0.2, 8.3, 8.3, 8.4, 8.4 and Aspect ACD Contact Server 5.1- 5.2 versions 8.3, 8.3, 8.4, 8.4 support:
For MicrosSoft Windows 2000 and for Solaris, AIX, and HP/UX: 64-bit platforms using 32-bit executable only.
Tru64 platforms are not supported.
AIX and HP/UX are only supported from T-Server version 7.0.
c.These 64-bit platforms are only supported using a 32-bit executable.
d.This Windows Server 2003 family is based on 64-bit extensions to the x86 instruction set (Intel Xeon with EM64T, Intel Pentium with EM64T), and supports the AMD64
platforms (Opteron, Athlon 64).
e.In 32-bit compatibility mode only.
Solaris SPARC 32-bit 8 - 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ 7.1+ 6.5+ 6.0+ 7.0+ 6.0+ - 6.5+ 7.6
Solaris SPARC 64-bit 10 - 7.6 7.2+ 7.2+ 7.2+ - - - 7.5 7.2+ 7.5 - 7.2+ - - 7.6
Tru64 UNIX Alpha 64-bit 4.0F* - 6.5+ 6.0+ 6.0+ 6.0+ - - 6.1+ 7.1+ 6.5+ 6.0+ - 6.0+ - 6.5+ 7.6
Tru64 UNIX Alpha 64-bit 5.1 - 6.5+ 6.1+ 6.1+ 6.1+ - - 6.1+ 7.1+ 6.5+ 6.1+ 7.0+ 6.1+ - 6.5+ 7.6
Table 4: Operating Systems Support for T-Server Components A - L (Continued)
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
T
-
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v
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r

A
l
c
a
t
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l

A
4
2
0
0
/
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A
l
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a
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A
4
4
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c
o
m

M
6
8
8
0
T
-
S
e
r
v
e
r

E
A
D
S

T
e
l
e
c
o
m

M
6
5
0
0
T
-
S
e
r
v
e
r

e
O
n

e
Q
u
e
u
e
T
-
S
e
r
v
e
r

E
r
i
c
s
s
o
n

M
D
1
1
0
T
-
S
e
r
v
e
r

F
u
j
i
t
s
u

F
9
6
0
0
T
-
S
e
r
v
e
r

H
u
a
w
e
i

C
&
C
0
8
T
-
S
e
r
v
e
r

H
u
a
w
e
i

N
G
N
40 Genesys
Chapter 3: Operating Systems Support Tables Table 5: OS Support for T-Server Components M - Z
Tabl e 5: OS Suppor t f or T-Ser ver Component s M - Z
Table 5: Operating Systems Support for T-Server Components M - Z
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
S
I
P

S
e
r
v
e
r

a
T
-
S
e
r
v
e
r

M
i
t
e
l

S
X
-
2
0
0
0
/
M
N
-
3
3
0
0
T
-
S
e
r
v
e
r

N
E
C

N
E
A
X
/
A
P
E
X
T
-
S
e
r
v
e
r

N
o
r
t
e
l

C
o
m
m
u
n
i
c
a
t
i
o
n

S
e
r
v
e
r

1
0
0
0

f
o
r

S
C
C
S
/
M
L
S
T
-
S
e
r
v
e
r

N
o
r
t
e
l

C
o
m
m
u
n
i
c
a
t
i
o
n

S
e
r
v
e
r

2
0
0
0
/
2
1
0
0

b
T
-
S
e
r
v
e
r

P
h
i
l
i
p
s

S
o
p
h
o

i
S
3
0
0
0
T
-
S
e
r
v
e
r

S
a
m
s
u
n
g

I
P
-
P
C
X

I
A
P
T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
c
o
m

3
0
0
/
H
i
P
a
t
h

4
0
0
0

C
S
T
A
I

c
T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
p
a
t
h

3
0
0
0

T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
p
a
t
h

4
0
0
0

C
S
T
A

I
I
I

T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
P
a
t
h

D
X
T
-
S
e
r
v
e
r

S
p
e
c
t
r
u
m
S
t
r
e
a
m

M
a
n
a
g
e
r
T
-
S
e
r
v
e
r

T
a
d
i
r
a
n

C
o
r
a
l
T
-
S
e
r
v
e
r

T
e
l
t
r
o
n
i
c
s

2
0
-
2
0
T
-
S
e
r
v
e
r

T
e
n
o
v
i
s

I
n
t
e
g
r
a
l
3
3

/

5
5
AIX Power PC 32-bit 4.1 6.0 - - 6.0 6.0 6.0 6.0 - 6.0 - - 6.0 - - 6.0 6.0 -
AIX Power PC 32-bit 4.2 6.0 - - 6.0 6.0 6.0 6.0 - 6.0 - - 6.0 - - 6.0 6.0 -
AIX Power PC 32-bit 4.3.3 7.2 - - 6.0+ 6.0+ 6.0+ 6.0+ 7.0+ 6.0+ 7.0+ 7.0+ 6.0+ 6.1+ - 6.0+ 6.0+ 6.5+
AIX Power PC 64-bit 4.3.3 7.2 - - 6.0+ 6.0+ 6.0+ 6.0+ 7.0+ 6.0+ 7.0+ 7.0+ 6.0+ 6.1+ - 6.0+ 6.0+ 6.5+
AIX Power PC 32-bit
(AIX 5L for POWER)
5.1 - - - 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ - 6.5+ 6.5+ 6.5+
AIX Power PC 64-bit
(AIX 5L for POWER)
5.1
d
,
h
- - - 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ - 6.5+ 6.5+ 6.5+
AIX Power PC 32-bit
(AIX 5L for POWER)
5.2 - - - 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ - 6.5+ 6.5+ 6.5+
AIX Power PC 64-bit
(AIX 5L for POWER)
5.2
d
,
h
- - - 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ - 6.5+ 6.5+ 6.5+
AIX Power PC 32-bit
(AIX 5L for POWER)
5.3 - 7.2+ - 7.1+ 7.1+ 7.1+ - 7.0+ 7.1+ 7.1+ 7.1+ 7.1+ 7.1+ 7.2+ - - -
AIX Power PC 64-bit
(AIX 5L for POWER)
5.3
d
- 7.2+ - 7.1+ 7.1+ 7.1+ - 7.0+ 7.1+ 7.1+ 7.1+ 7.1+ 7.1+ 7.2+ - - -
AIX Power PC 64-bit
(AIX 5L for POWER)
6.1 - - - 8.0 8.0 8.0 - - - - 8.0 - 8.0 - - - -
HP-UX PA 32-bit 11.00* 7.6 - - 6.0+ 6.0+ 6.0+ 6.0+ 7.0+ 6.0+ 7.0+ 7.0+ 6.0+ 6.1+ - 6.0+ 6.0+ 6.5+
HP-UX PA 64-bit 11.00* 7.6 - - 6.1+ 6.1+ 6.1+ 6.1+ 7.0+ 6.1+ 7.0+ 7.0+ 6.1+ 6.1+ - 6.1+ 6.1+ 6.5+
HP-UX PA 32-bit 11.11 - - - 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ - 6.5+ 6.5+ 6.5+
HP-UX PA 64-bit 11.11 - - - 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ - 6.5+ 6.5+ 6.5+
HP-UX PA 64-bit 11i v.2 - - - 7.5+ 7.5+ 7.5+ - - 7.5+ - 7.5+ - 7.5+ - - - -
HP-UX PA 64-bit 11i v.3 - - - 8.0 8.0 8.0 - - - - 8.0 - 8.0 - - - -
32-bit
- 7.6 7.0.2
+
6.1+ 6.1+ 6.1+ 6.1+ 6.1+ 7.0+ 6.1+ 7.0+ 6.5+ 6.1+ 6.1+ 7.2+ 6.1+ 6.1+ 6.5+
32-bit
- - 7.0.2
+
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.2+ 7.0+ 7.0+ 7.0+
64-bit
g
- - 7.2+
f
7.2
f
7.2+
f
7.2+
f
7.2+
f
- - 7.2+
f
7.1+
f
7.2+
f
7.2+
f
7.2+
f
7.2+
f
- - -
32-bit
- - - - 8.0 8.0 8.0 - - - - 8.0 - 8.0 - - - -
64-bit
- - - - 8.0
f
8.0
f
8.0
f
- - - - 8.0
f
- 8.0
f
- - - -
Red Hat Enterprise Linux AS
32-bit Intel
3 - - - 7.2+ 7.2+ 7.2+ - - 7.1+ 7.1+ 7.1+ 7.1+ 7.2+ - - - -
32-bit Intel
4 - 7.2+ - 7.2+ 7.2+ 7.2+ - - 7.2+ - 7.2+ 7.2+ 7.2+ 7.2+ - - -
32-bit Intel
5 - - - 8.0 8.0 8.0 - - - - 8.0 - 8.0 - - - -
Solaris SPARC 32-bit (2.)6* 7.2 7.1+ -
e
6.1+ 6.1+ 6.1+ 6.1+ - 6.1+ - - 6.1+ 6.1+ 7.2+ 6.1+ 6.1+ 6.5+
Solaris SPARC 32-bit 7* 7.6 7.1+ -
e
6.0+ 6.0+ 6.0+ 6.0+ - 6.0+ - - 6.0+ 6.1+ 7.2+ 6.0+ 6.0+ 6.5+
Solaris SPARC 64-bit 7* 7.6 7.1+ -
e
6.0+ 6.0+ 6.0+ 6.0+ - 6.0+ - - 6.0+ 6.1+ 7.2+ 6.0+ 6.0+ 6.5+
Solaris SPARC 32-bit 8 - 7.1+ -
e
6.0+ 6.0+ 6.0+ 6.0+ 7.0+ 6.0+ 7.0+ 7.0+ 6.0+ 6.1+ 7.2+ 6.0+ 6.0+ 6.5+
Solaris SPARC 64-bit 8* - 7.1+ -
e
6.1+ 6.1+ 6.1+ 6.1+ 7.0+ 6.1+ 7.0+ 7.0+ 6.1+ 6.1+ 7.2+ 6.1+ 6.1+ 6.5+
e
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.2+ 7.0+ 7.0+ 7.0+
Table 5: Operating Systems Support for T-Server Components M - Z (Continued)
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
S
I
P

S
e
r
v
e
r

a
T
-
S
e
r
v
e
r

M
i
t
e
l

S
X
-
2
0
0
0
/
M
N
-
3
3
0
0
T
-
S
e
r
v
e
r

N
E
C

N
E
A
X
/
A
P
E
X
T
-
S
e
r
v
e
r

N
o
r
t
e
l

C
o
m
m
u
n
i
c
a
t
i
o
n

S
e
r
v
e
r

1
0
0
0

f
o
r

S
C
C
S
/
M
L
S
T
-
S
e
r
v
e
r

N
o
r
t
e
l

C
o
m
m
u
n
i
c
a
t
i
o
n

S
e
r
v
e
r

2
0
0
0
/
2
1
0
0

b
T
-
S
e
r
v
e
r

P
h
i
l
i
p
s

S
o
p
h
o

i
S
3
0
0
0
T
-
S
e
r
v
e
r

S
a
m
s
u
n
g

I
P
-
P
C
X

I
A
P
T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
c
o
m

3
0
0
/
H
i
P
a
t
h

4
0
0
0

C
S
T
A
I

c
T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
p
a
t
h

3
0
0
0

T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
p
a
t
h

4
0
0
0

C
S
T
A

I
I
I

T
-
S
e
r
v
e
r

S
i
e
m
e
n
s

H
i
P
a
t
h

D
X
T
-
S
e
r
v
e
r

S
p
e
c
t
r
u
m
S
t
r
e
a
m

M
a
n
a
g
e
r
T
-
S
e
r
v
e
r

T
a
d
i
r
a
n

C
o
r
a
l
T
-
S
e
r
v
e
r

T
e
l
t
r
o
n
i
c
s

2
0
-
2
0
T
-
S
e
r
v
e
r

T
e
n
o
v
i
s

I
n
t
e
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5
5
42 Genesys
a.Formerly known as SIP Communication Server.
b.T-Server Nortel Communication Server 2000/2100 supports X.25 protocol links for the following operating systems: MS Windows Server 2000, Solaris (2.)6, 8, 9, HP-UX 11.0,
HPUX 11.11, and AIX 4.3.3 (6.5+), 5.1, and 5.2 (7.1). Genesys provides controlled support for Solaris 7 64-bit X.25.
c.Solaris 2.6 and 2.7 are only supported for Siemens Hicom 300E switch, not for Siemens Hicom 300H or Siemens HiPath 4000 switches.
d.For releases prior to 7.5 these 64-bit platforms are only supported using a 32-bit executable.
e.Mitel dropped support for their Solaris API that is used by T-Server.
f. In 32-bit compatibility mode only.
g.MS Windows Server 64-bit (x64). This Windows Server 2003 family is based on 64-bit extensions to the x86 instruction set (Intel Xeon with EM64T, Intel Pentium with EM64T),
h.T-Server Nortel Communication Server 2000/2100 (7.5) supports X.25 protocol on 64-bit platforms using a 32-bit executable only.
e
6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+ 7.2+ 6.5+ 6.5+ 7.0+
Solaris SPARC 64-bit 10 - 7.2+ - 7.2+ 7.2+ 7.2+ - - 7.2+ - 7.2+ 7.2+ 7.2+ 7.2+ - - -
Tru64 UNIX Alpha 64-bit 4.0F* - - - 6.0+ 6.0+ 6.0+ 6.0+ - 6.0+ 7.0+ 7.0+ 6.0+ 6.1+ - 6.0+ 6.0+ 6.5+
Tru64 UNIX Alpha 64-bit 5.1 - - - 6.1+ 6.1+ 6.1+ 6.1+ 7.0+ 6.1+ 7.0+ 7.0+ 6.1+ 6.1+ - 6.1+ 6.1+ 6.5+
Table 5: Operating Systems Support for T-Server Components M - Z (Continued)
Operating Systems
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
S
I
P

S
e
r
v
e
r

a
T
-
S
e
r
v
e
r

M
i
t
e
l

S
X
-
2
0
0
0
/
M
N
-
3
3
0
0
T
-
S
e
r
v
e
r

N
E
C

N
E
A
X
/
A
P
E
X
T
-
S
e
r
v
e
r

N
o
r
t
e
l

C
o
m
m
u
n
i
c
a
t
i
o
n

S
e
r
v
e
r

1
0
0
0

f
o
r

S
C
C
S
/
M
L
S
T
-
S
e
r
v
e
r

N
o
r
t
e
l

C
o
m
m
u
n
i
c
a
t
i
o
n

S
e
r
v
e
r

2
0
0
0
/
2
1
0
0

b
T
-
S
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v
e
r

P
h
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l
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p
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S
o
p
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o

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S
3
0
0
0
T
-
S
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v
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r

S
a
m
s
u
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g

I
P
-
P
C
X

I
A
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T
-
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v
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r

S
i
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m
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n
s

H
i
c
o
m

3
0
0
/
H
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P
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h

4
0
0
0

C
S
T
A
I

c
T
-
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v
e
r

S
i
e
m
e
n
s

H
i
p
a
t
h

3
0
0
0

T
-
S
e
r
v
e
r

S
i
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m
e
n
s

H
i
p
a
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h

4
0
0
0

C
S
T
A

I
I
I

T
-
S
e
r
v
e
r

S
i
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m
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n
s

H
i
P
a
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h

D
X
T
-
S
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r

S
p
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c
t
r
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m
S
t
r
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a
m

M
a
n
a
g
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r
T
-
S
e
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v
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r

T
a
d
i
r
a
n

C
o
r
a
l
T
-
S
e
r
v
e
r

T
e
l
t
r
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n
i
c
s

2
0
-
2
0
T
-
S
e
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v
e
r

T
e
n
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v
i
s

I
n
t
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g
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a
l
3
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5
5
Chapter 3: Operating Systems Support Tables Table 6: Database Support for Server Components
Tabl e 6: Dat abase Suppor t f or Ser ver Component s
In the Database Support for Server Components Table, the asterisk (*) indicates the databases supported for the
Genesys Release 7 and Genesys Release 8 Maintenance Interoperable Components, including:
DB2 7.0
MS SQL 7.0
Oracle 8.1
Informix 7.3
1
Sybase 12.0
The remaining Release 7 and Release 8 components are not supported on these databases.
The databases for Maintenance Interoperable Components include:
Framework Databases (Configuration DBMS and Log DBMS)
CallConcentrator DBMS
UR Server DBMS
Reporting Servers DBMS
1
Not e: Genesys supports Genesys products on the database patch levels up to the latest currently available
patch sets.
1.Data Sourcer and Data Mart do not support Informix database.
44 Genesys
Table 6: Database Support for Server Components
Database
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
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G
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C
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N
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D
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(
C
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D
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a
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D
B
)

t
G
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(
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)

b
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Tier I Databases
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Table 6: Database Support for Server Components (Continued)
Database
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46 Genesys
a.MySQL 4.0.11 is supported.
b.In addition, GCIP supports MySQL databases. Refer to the Genesys Customer Interaction Portal Deployment and Administration Guide for more information.
c.For Multimedia Components, Web Collaboration is not supported on IBM DB2.
11g
Release
1
- - - 8.0.
2
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1+
- - - - - - - - - -
Tier II Databases
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7.1
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+
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9.3 - - - - - - - - - - - - - - - - - - - - - - 7.2+ - - 7.2+ - - -
9.4 - - - - - - - - - - - - - - - - - - - - 7.2 - 7.2+ - - 7.2+ - - -
10.0 - - - - - 7.1.1/
7.2+
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Sybase* 11.9 7.1.1 - 6.1+ - - 6.0-
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15 - - - - - 7.5+ - - - - - - - - - - - - - - - - 7.5 - - - - - -
Table 6: Database Support for Server Components (Continued)
Database
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d.MySQL 4.0.11 is supported.
e.For Multimedia Components, Web Collaboration is not supported on IBM DB2.
f. IBM DB2 v 8.1 or later, and Oracle 9.2 (started from Genesys 7.5) or later, are the only databases supported on Red Hat Enterprise Linux AS, 32-bit Intel.
g.32-bit version is supported, SP4.
h.Contact Genesys Technical Support for the Microsoft SQL SP3 upgrade procedure.
i. Oracle version 9.0.1 is supported.
j. Oracle Database 10g with 32-bit Client Libraries on Solaris Edition only.
k.Oracle Database 9iR2 Server with 32-bit Client Libraries on Solaris Edition only.
l. Sybase 12.0 has planned an end of support in 6.5.
m.Multimedia 7.5 & 7.6: Co-browse Server 7.5 & 7.6 do not support MS SQL 2005 DB because KANA Response Live Server does not support it.
n.Started from 7.2.002.xx.
o.Genesys does not support Windows authentication mode of MSSQL database. This applies for MSSQL 7.0/2000/2005.
p.Genesys DB Server 7.5 and 7.6 requires Microsoft Data Access Components (MDAC), minimum of version 2.8 SP1.
q.Log DB Server 8.0 requires MS SQL 2005 to support logging functionality for Genesys Administrator.
r. Beginning with Release 7.6.1, the Multimedia component Interaction Server supports only Oracle 10 and does not support any other release of the Oracle DB. Regarding MS
SQL DB - new functionality implemented in Release 7.6.1 for Interaction Server has limitations for MS SQL Server 2000. Please refer to the Multimedia Release Notes for the
details of known limitations.
s.In addition, intelligent Workload Distribution supports the MySQL 5.0.41+ database.
t. For provisioning and logging, Genesys Administrator supports the same Database Management Systems (DBMS) as Framework 8.0, with the exception of the Log Database,
for which Genesys Administrator supports only IBM DB2, Microsoft SQL 2005, and Oracle.
* Databases supported for the Genesys 7 and Genesys 8 Maintenance Interoperable Components.
* Genesys supports Sybase ASE. Sybase IQ is currently not supported.
48 Genesys
Chapter 3: Operating Systems Support Tables Table 7: Support for Agent-Facing Components
Tabl e 7: Suppor t f or Agent -Fac i ng Component s
Table 7: Support for Agent-Facing Components
Browser
&MS Windows
GUI
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
C
a
l
l
P
a
t
h

E
n
t
e
r
p
r
i
s
e

C
l
i
e
n
t

a
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

T
h
i
c
k
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

W
e
b
D
e
s
k
t
o
p

T
o
o
l
k
i
t

b
E
x
p
e
r
t

D
e
s
k
t
o
p
G
e
n
e
s
y
s

A
g
e
n
t

S
c
r
i
p
t
i
n
g
G
e
n
e
s
y
s

A
g
e
n
t

D
e
s
k
t
o
p

(
G
A
D
)
G
e
n
e
s
y
s

A
g
e
n
t

D
e
s
k
t
o
p

.
N
E
T

T
o
o
l
k
i
t

G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

M
i
c
r
o
s
o
f
t

C
R
M
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

W
i
n
-
C
l
i
e
n
t
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

P
e
o
p
l
e
S
o
f
t

C
R
M

8
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
i
e
b
e
l

2
0
0
0
I
C
S

A
g
e
n
t

S
t
a
r
t
e
r

A
p
p
l
i
c
a
t
i
o
n
W
F
M

W
e
b

A
g
e
n
t
Browser Support
AOL 4.0+ - - - - - - - - - - - - - - -
Firefox 1.0 - - - - - - - - - - - - - - 7.1+
c
Firefox 1.5 - - - - - - - 7.6
q
- - - - - - 7.5
c
Firefox 2.0 - - - - - - - 7.6.1
t
- - - - - - 7.6+
Firefox 3.0 - - - - - - - - - - - - - - -
Microsoft IE 5.1 - - 6.1+ - - - - - - - - - - 6.0+ -
Microsoft IE 5.5 7.1 - 6.5+ 6.5.1+ - 6.5 - 7.0.1,
7.0.2, 7.1
- - - 6.5+ 6.1+ 6.5+ 6.5
Microsoft IE 6.0 - - 6.5+ 6.5.1+ - 6.5 7.0+ 7.0.1+ - 7.0+ - 6.5+ 6.5+ 6.5+
d
6.5+
c
Microsoft IE 7.0 - - - - - - - 7.6 + - 7.6 - - - - 7.6+
c
Mozilla 1.7 - - - - - - - - - - - - - 6.5.201
and 7.1-
7.2
e

Netscape 4.7 7.0 - - - - - 7.0 - - - - - - - -
Netscape 6.0 6.1 - - - - - - - - - - - - - 6.1
Netscape 6.1 6.1 - - - - - - - - - - - - - 6.1
Netscape 6.2 - - - - - - 7.2 - - - - - - - 6.5.
f
Netscape 7.0 - - - - - - 7.2 - - - - - - - 7.0
Netscape 7.1 - - - - - - 7.2 - - - - - - - 7.0
Netscape 7.2 - - - - - - 7.2 - - - - - - - 7.0
Netscape 8.0 - - - - - - - - - - - - - - -
Safari 2.04
(Apple Browser)
- - - - - - - - 7.5, 7.6
n
- - - - - - -
Safari 3.1.x
(Apple Browser)
- - - - - - - - 7.6.1 - - - - - - -
MS Windows GUI
Citrix Metaframe 1.8 - Controlled
6.5
- - Controll
ed
Controlled
6.5
- 7.1 - - 6.5.3+ 6.1+ - Controlled
6.1+
-
Citrix AccessSuite 4.0 - - - - - - - 7.2+ - - 6.5.3+ - - - -
MS Windows 95-B, 98 6.3.1 6.3.1 - - 6.0+ - - - - - - - - 6.0+
g
-
MS Windows
Server 2000 32-bit
h
,
s
- - 6.3.1+ 6.1+ 6.5.1+ 6.1+ 6.5,
6.5.1
i
7.0+ 7.0+ 7.0+ 7.0+ 6.1+ 6.1+ 6.1+ 6.1+ -
MS Windows
Server 2003 32-bit
- - - - - - - 7.2 - - 7.2+
j
6.5.2+ - - - -
MS Windows
Server 2003 64-bit
- - - - - - - - - - - - - - - -
MS Windows
Server 2008 32-bit
- - - - - - - - - - - - - - - -
MS Windows
Server 2008 64-bit
- - - - - - - - - - - - - - - -
MS Windows Vista
Enterprise 32-bit
u
- - - - - - - - 7.6.2+ - 7.6 6.5.4 - - - 7.6+
r
Table 7: Support for Agent-Facing Components (Continued)
Browser
&MS Windows
GUI
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
C
a
l
l
P
a
t
h

E
n
t
e
r
p
r
i
s
e

C
l
i
e
n
t

a
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

T
h
i
c
k
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

W
e
b
D
e
s
k
t
o
p

T
o
o
l
k
i
t

b
E
x
p
e
r
t

D
e
s
k
t
o
p
G
e
n
e
s
y
s

A
g
e
n
t

S
c
r
i
p
t
i
n
g
G
e
n
e
s
y
s

A
g
e
n
t

D
e
s
k
t
o
p

(
G
A
D
)
G
e
n
e
s
y
s

A
g
e
n
t

D
e
s
k
t
o
p

.
N
E
T

T
o
o
l
k
i
t

G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

M
i
c
r
o
s
o
f
t

C
R
M
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

W
i
n
-
C
l
i
e
n
t
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

P
e
o
p
l
e
S
o
f
t

C
R
M

8
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
i
e
b
e
l

2
0
0
0
I
C
S

A
g
e
n
t

S
t
a
r
t
e
r

A
p
p
l
i
c
a
t
i
o
n
W
F
M

W
e
b

A
g
e
n
t
50 Genesys
a.CallPath DDE and HAT functions are supported on MS Windows only.
b.Desktop Toolkit includes: ActiveX and JAVA interface (shipable component is the Tlib SDK DVD).
c.MS Windows.
d.Requires JAVA Virtual Machine to be installed.
e.Mozilla 1.7.5 on MS Windows and Mozilla 1.7.8 on UNIX.
f. 6.21 and 6.23 only.
g.Controlled for MS Windows 95-B.
h.SP3 or SP4.
i. SAP Visual; Design should be disabled.
j. MS Windows Server 2003 32-bit: 7.2: Support is applicable only for the Web Application part of the adapter.
k.SP2 (Professional Edition only).
l. MS Windows XP (Professional Edition).
m.ICS Agent Starter Application co-browse functionality is supported for MS Windows XP SP1 only.
n.Support begins with 7.5.001.05.
o.Version 7+ requires Windows XP SP2 or higher. Please see details on system configuration on vendor site: http://java.sun.com/j2se/1.4.2/system-configurations.html
p.Version 7+ requires Windows XP SP2 or higher. Please see details on system configuration on vendor site: http://java.sun.com/j2se/1.5.0/system-configurations.html
q.Support for Inbound voice interactions without a Contact Server connection on Firefox 1.5.0.2 Snap-in running on NeoLinux 3.0 (System library update Libc 2.3.2) for Neoware
Hardware.
r. Only agent-facing components of the WFM Web support Vista; IP of WFM Web cannot be installed or run on Vista.
s.Includes MS Windows 2000 Professional.
t. Support for Inbound voice interactions without a Contact Server connection on Firefox 2.0 Snap-in running on NeoLinux 3.0 (System library update Libc 2.3.2) for Neoware
Hardware.
u.Vista Enterprise and Business 32-bit SP1+
MS Windows XP
k
- - 6.5 6.5+ 6.5.1+ 6.5+
o
6.5, 6.5.1
l
7.0+ 7.0.1+ 7.0.1+ 7.0+ 6.5.1+ 6.5.0 6.5+ 6.5.1
m
7.2+
MS Terminal
Server (Server:
Win2003; Client:
Windows XP)
- - 6.5 6.5+ 6.5.1+ 6.5+
p
6.5, 6.5.1
l
7.0+ - 7.0.1+ 7.0+ 6.5.1+ 6.5.0 6.5+ 6.5.1
m
-
Table 7: Support for Agent-Facing Components (Continued)
Browser
&MS Windows
GUI
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
C
a
l
l
P
a
t
h

E
n
t
e
r
p
r
i
s
e

C
l
i
e
n
t

a
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

T
h
i
c
k
C
o
n
t
a
c
t

N
a
v
i
g
a
t
o
r

W
e
b
D
e
s
k
t
o
p

T
o
o
l
k
i
t

b
E
x
p
e
r
t

D
e
s
k
t
o
p
G
e
n
e
s
y
s

A
g
e
n
t

S
c
r
i
p
t
i
n
g
G
e
n
e
s
y
s

A
g
e
n
t

D
e
s
k
t
o
p

(
G
A
D
)
G
e
n
e
s
y
s

A
g
e
n
t

D
e
s
k
t
o
p

.
N
E
T

T
o
o
l
k
i
t

G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

M
i
c
r
o
s
o
f
t

C
R
M
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
A
P

W
i
n
-
C
l
i
e
n
t
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

P
e
o
p
l
e
S
o
f
t

C
R
M

8
G
p
l
u
s

A
d
a
p
t
e
r

f
o
r

S
i
e
b
e
l

2
0
0
0
I
C
S

A
g
e
n
t

S
t
a
r
t
e
r

A
p
p
l
i
c
a
t
i
o
n
W
F
M

W
e
b

A
g
e
n
t
Chapter 3: Operating Systems Support Tables Table 8: Support for Supervisor- and Admin-Facing Components
Tabl e 8: Suppor t f or Super vi sor - and Admi n-Fac i ng
Component s
Table 8: Support for Supervisor- and Administrator-Facing Components
Browser
&MS
Windows GUI
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
B
l
u
e

P
u
m
p
k
i
n

I
n
t
e
g
r
a
t
i
o
n

a
C
C
P
u
l
s
e
C
a
l
l

D
i
r
e
c
t
o
r

R
o
u
t
e
C
o
m
p
o
s
e
r

t

C
o
n
f
i
g
u
r
a
t
i
o
n

M
a
n
a
g
e
r
G
e
n
e
s
y
s

A
d
m
i
n
i
s
t
r
a
t
o
r
G
e
n
e
s
y
s

I
n
f
o

M
a
r
t

G
e
n
e
s
y
s

I
n
t
e
r
a
c
t
i
v
e

I
n
s
i
g
h
t
s
G
e
n
e
s
y
s

S
u
p
e
r
v
i
s
o
r
D
e
s
k
t
o
p

(
G
S
D
)
G
V
P

S
t
u
d
i
o
G
V
P

V
o
i
c
e

A
p
p
l
i
c
a
t
i
o
n

R
e
p
o
r
t
e
r
G
V
P
:

E
E

V
P
M
G
V
P
:

N
E

E
M
P
S

i
n
t
e
l
l
i
g
e
n
t

W
o
r
k
l
o
a
d

D
i
s
t
r
i
b
u
t
i
o
n
I
n
t
e
r
a
c
t
i
o
n

R
o
u
t
i
n
g

D
e
s
i
g
n
e
r

(
I
R
D
)
M
u
l
t
i
m
e
d
i
a

(
K
n
o
w
l
e
d
g
e

M
a
n
a
g
e
r

)
O
u
t
b
o
u
n
d

C
o
n
t
a
c
t
M
a
n
a
g
e
r

(
O
C
M
)
R
e
p
o
r
t
i
n
g

G
U
I
s
S
o
l
u
t
i
o
n

C
o
n
t
r
o
l

I
n
t
e
r
f
a
c
e

(
S
C
I
)
U
n
i
v
e
r
s
a
l

W
o
r
k
f
l
o
w

I
n
k
V
T
O
/
V
T
O

M
a
n
a
g
e
r
W
F
M

G
U
I
/
C
o
n
f
i
g
u
r
a
t
i
o
n

&

D
a
t
a
b
a
s
e

U
t
i
l
i
t
i
e
s

l

k
W
F
M

W
e
b

S
u
p
e
r
v
i
s
o
r
Browser Support
AOL 4.0+ - - - - - - - - - - - - - - - - - - - - - - - -
Firefox 1.0 - - - - - - - - - - - - - - - - - - - - - - - 7.5-
7.6
b
Firefox 1.5 - - - - - - - - - - - - - - - - - - - - - - -
7.5-
7.6
b
Firefox 2.0 - - - - - - 8.0 - 7.6
+
- - - - - 7.6+ - - - - - - - - 7.6.1
Firefox 3.0 - - - - - - - - 7.6.
1+
- - - - - 7.6.1
+
- 8.0 - - - - - - -
Microsoft IE 4.7 6.1 - - - - - - - - - - - - - - - - - - - - - - 6.1
Microsoft IE 5.1 - - - - - - - - - - - - - - - - - - - - - - -
52 Genesys
Microsoft IE 5.5 - - - - - - 7.0 - 7.0.
1,
7.0.
2,
7.1
- - - 7.2 - - - - - - - - - 6.5
Microsoft IE 6.0 - - - - - 6.1+ 8.0 7.0
,
7.2
7.6
+
7.0.
1+
- - 7.2 7.2 7.6+ - 7.2+ - 6.1 6.1+ - - - 6.5+
b
Microsoft IE 7.0 - - - - - 7.5+ 8.0 - 7.6
+
7.6+ - - - - 7.6+ - 7.6 - - 7.5+ - - - 7.5+
b
Mozilla 1.4 - - - - - - - - - - - - - 7.2 - - - - - - - - - -
Mozilla 1.7 - - - - - - - - - - - - - - - - - - - - - - - 6.5.20
1 and
7.1-
7.2
c
Netscape 4.7 - - - - - - - - - - - - - - - - - - 6.5+ - - - - -
Netscape 6.0 6.1 - - - - - - - - - - - - - - - - - - - - - - 6.1
Netscape 6.1 6.5 - - - - - - - - - - - - - - - - - - - - - - 6.5
Netscape 6.2 6.5.1 - - - - - - - - - - - - - - - - - - - - - - 6.5.1
Netscape 7.0 7.0 - - - - - - - - - - - - - - - - - - - - - - 7.0
d
Table 8: Support for Supervisor- and Administrator-Facing Components (Continued)
Browser
&MS
Windows GUI
V
e
r
s
i
o
n
L
a
s
t

S
u
p
p
o
r
t
e
d

G
e
n
e
s
y
s

R
e
l
e
a
s
e
B
l
u
e

P
u
m
p
k
i
n

I
n
t
e
g
r
a
t
i
o
n

a
C
C
P
u
l
s
e
C
a
l
l

D
i
r
e
c
t
o
r

R
o
u
t
e
C
o
m
p
o
s
e
r

t

C
o
n
f
i
g
u
r
a
t
i
o
n

M
a
n
a
g
e
r
G
e
n
e
s
y
s

A
d
m
i
n
i
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o

- - - - - - - - - - - - - - - -
Netscape 7.1 7.0 - - - - - - - - - - - - - - - - - - - - - - 7.0
b
Netscape 8.0 - - - - - - - - - - - - - - - - - - - - - - - -
Safari 2.04
(Apple
Browser)
- - - - - - - - - - 7.5,
7.6
j
- - - - - - - - - - - - - -
Safari 3.1.x
(Apple
Browser)
- - - - - - - - - - 7.6.1 - - - - - - - - - - - - - -
MS Windows GUI
Citrix
Metaframe
1.8 7.1 - - - - - - - - 7.1 - - - - - Contro
lled
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olled
- - - - Contro
lled
-
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- - - - - 8.0.1 - - - - - - - - - - - - - 8.0.1 - - - -
Browser
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54 Genesys
MS Windows 95-B, 98 6.1 - - - - - - - - - - - - - - - - - - - 6.0+
e
- - -
MS Windows
Server 2000
32-bit
m
- 7.6 7.1 6.1
+
- - 6.1-
7.6
- - - 7.0.
1+
7.0.
3+
7.2+ - - - 6.1+ 7.0.1-
7.6.1
6.1+ 6.1+ 6.1-
7.6
6.1+ 5.1
+
6.1.+ -
MS Windows
Server 2003
32-bit
- - - 7.1
+
- 8.0
+
u
7.1.1
+
8.0
n
- 7.6
+
- 7.0.
3+
7.2+ - - 7.6+
r
7.1+ - 7.1+ 7.1+ 7.1.1+ - 7.0.
1
- 7.2+
MS Windows
Server 2003
64-bit
i
- - - 7.5 - - 7.5+ 8.0
n
- 7.6
+
- - - - - - - - - - 7.5+ - - - -
MS Windows
Server 2008
32-bit
- - - - - - - - - - - - - - - - - - - - - - - - -
MS Windows
Server 2008
64-bit
i
- - - - - - - - - - - - - - - - - - - - - - - - -
MS Windows
Vista
Enterprise
32-bit
q
- - - - - 8.0
+
- - 7.6
p
7.6
.1
7.6.
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- - - - 7.6.
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l
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a.Blue Pumpkin Integration product MS Windows GUI component also runs on MS Windows Server 2003 and MS Windows Server 2000.
b.MS Windows environment.
c.Mozilla 1.7.5 on MS Windows and Mozilla 1.7.8 on UNIX.
d.Solaris environment.
e.MS Windows 98 only.
f. SP2
g.Reporting GUIs include: RGA, DMA, ETL Assistant. RGA is not supported on MS Windows XP in 6.1.3.
h.Beginning with WFM 6.5.201, WFM GUI/Configuration supports SP2.
i. In compatibility mode.
j. Support begins with 7.5.001.05.
k.l first Database Utility release version was 7.0.
l. Only agent-facing components of the WFM Web support Vista; IP of WFM Web cannot be installed or run on Vista.
m.Includes MS Windows 2000 Professional.
n.Genesys Administrator 8.0 requires MS IIS 6 and .NET Framework 2.0.
o.Applicable for Business Objects Data Integrator Web Administrator only.
MS Windows
XP 32-bit
- - 7.1
f
6.1.
3+
- 8.0
+
s
6.5+ - - 7.6
+
7.0.
1+
7.0.
3+
- - - 7.6+
s

6.5+ 7.0.1
+
6.5+ 6.1.3+
g
6.5+ - 6.5
+
6.5.1+
h
7.2+
MS Terminal
Server (Server:
Win2003;
Client:
Windows XP)
- - 7.1
f
6.1.
3+
- - 6.5+ - - - - 7.0.
3+
- - - - 6.5+ 7.0.1
+
6.5+ 6.1.3+
g
6.5+ - 6.5
+
6.5.1+
h
-
Browser
&MS
Windows GUI
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56 Genesys
p.Windows Vista is supported for Genesys Info Mart Administration Console only.
q.Vista Enterprise and Business 32-bit SP1+ .
r. Release 7.6.1, SP2+.
s.SP2+.
t. Composer is the new name for Composer Voice, starting with Release 8.0.2.
u.SP1+
Chapter 3: Operating Systems Support Tables Table 9: Customer-Facing Interfaces for ICS and Multimedia*
Tabl e 9: Cust omer -Fac i ng I nt er f ac es f or I CS and
Mul t i medi a*
a.HTML CallBack is supported starting from 6.0, but HTML (Pure) Chat is supported only from 6.5.0.
b.Available on 6.1 as a controlled release, provided Genesys supports the embedded AOL browser.
c.Requires JAVA Virtual Machine for applet communication. Microsoft IE and Sun JVM are supported for Chat and CallBack. Microsoft IE is supported for Web Collaboration.
Sun JVM is supported for Web Collaboration starting from ICS 6.5.3.
* Starting from ICS 6.5.3, ICS does not support AOL, Microsoft IE 4.x, or Netscape. For Multimedia, Web
Collaboration is not supported on Netscape.
Table 9: Customer-Facing Interfaces for ICS and Multimedia*
Browser
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Browser Support
AOL 5.0 6.1 6.1 6.1 6.1 6.1 6.1 -
AOL 7.0
b
6.5 6.5 6.5 6.5 6.5 6.5 -
Microsoft IE 4 - 6.0+ 6.0+ 6.0+ 6.0+ 6.0+ -
Microsoft IE 5.x - 6.0+ 6.0+ 6.0+ 6.0+ 6.0+ -
Microsoft IE 6.0
c
- 6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 7.0.1+
Microsoft IE 7.0 - - - - - - 7.6
Netscape 4.72+ - 6.0+ 6.0+ 6.0+ 6.0+ 6.0+ -
Netscape 6.0, 6.01 - 6.1+ - - - 6.1+ -
Netscape 7.0, 7.1 - - - - - - -
58 Genesys
Chapter 3: Operating Systems Support Tables Table 10: Product Prerequisites
Tabl e 10: Pr oduc t Pr er equi si t es
Table 10: Product Prerequisites
Products Third-Party Component Prerequisites
Acquired by Customer Provided by Genesys
Blue Pumpkin Integration Blue Pumpkin Exchange version 3.3 or 4.5
For Blue Pumpkin Integration Server, MDAC 2.7.1+
For Statistics Configuration Utility, .NET Framework 1.1+
Yes
Yes
Yes
No
No
No
Cisco CallManager Cisco CallManager version 3.3 (4) (w/ JTAPI 1.4 (4.1)
Cisco CallManager 4.0 (1) sr2a (w/ JTAPI 2.0 (1.12)
Cisco CallManager 4.1, version 4.1(3) with JTAPI 2.1(3.9)
Cisco CallManager 4.2(1) JTAPI 2.2(1.5)
Cisco CallManager 5.1.3.2104-1JTAPI 3.1(3.10)
Cisco CallManager 6.0.1.2000-3, or 6.0(1a) with JTAPI 6.0(1.1000)-5
Cisco CallManager 6.1.1.2107-1 with JTAPI 6.1(1.1000)-2
Yes No
Cisco Queue Adapter (CQA) Cisco ICM 4.5 Yes No
Composer For Java project deployment:
Web Application Servers
Jakarta Tomcat 6.0
Jboss 4.2.3
IBM WebSphere 6.1
Note: Composer installs an embedded Tomcat 6.0 web server for your use.
For .NET project deployment:
Web Application Servers
IIS 5.1 (Windows 2000)
IIS 6.0 (Windows 2003)
IIS 7.0 (Windows Vista)
Microsoft .NET Framework 2.0 and 3.5 on each application server
Note: You can deploy a .NET Composer Project to a locally installed IIS from within
Composer.
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
Contact Navigator Thick For Contact Navigator 6.x
WebServers: Microsoft IIS 4.0, 6.0, Apache Servlet Engine: Tomcat 3.2.3
Yes Yes
Contact Navigator Web Supported combinations of Web Servers & Servlet Engines:
MS Windows, IIS/Tomcat or Apache/Tomcat
Solaris: Apache/Tomcat
Supported Versions:
IIS 5.0, 6.0
Web Server Apache 2.0.50
Servlet Engine Tomcat 5.0.28
JDK 1.4.2
Yes
No
No
Yes
No
Yes
Yes
No
CPD Server Dialogic cards support information is published in the Genesys Supported Media
Interfaces document.
Yes No
Table 10: Product Prerequisites (Continued)
60 Genesys
Framework SDK (GIS)
a
FWK SDK 6.5:
JDK 1.3.0
MS SOAP Toolkit 3.0
Apache AXIS Toolkit 1.1
HTTP 1.0
FWK SDK 7.0:
JDK 1.3.0 and 1.4.1
MS .NET Framework SDK 1.1
MS SOAP Toolkit 3.0
Apache AXIS Toolkit 1.1; HTTP 1.1
Apache Tomcat 4
WebSphere 5.0 and 5.1
Yes No
Genesys Agent Scripting Web Servers:
Microsoft IIS version 5 or version 6
WebSphere 5.1, 6.0
Apache Tomcat 4.1, 5.0, 5.5
Java Version - JRE 1.4
Yes No
Genesys Call Director Route Tomcat 4.1 or 5.0
JDK 1.4.2
Yes No
Genesys Customer Interaction Portal
(GCIP)
b
Java Platform, Standard Edition Version 1.5
J2EE Application Server (JBoss Application Server 4.2.3,
Database Server (MySQL 5, Oracle 10G)
An audio format conversion utility (ex. SoX version 12.18.1)
Yes
Yes
Yes
Yes
No
No
No
No
Genesys Desktop (GAD + GSD) Supported Combinations of Web Servers & Servlet Engines:
MS Windows, IIS/Tomcat or Apache/Tomcat or WebSphere HTTP Server/Servlet
Engine
Solaris, Apache/Tomcat or WebSphere HTTP Server/Servlet Engine orApache/BEA
WebLogic
AIX, WebSphere HTTP Server/Servlet Engine
Supported Versions:
IIS 5.0, IIS 6.0
Apache Web Server 2.2.4
Servlet Engine Tomcat 5.0
Servlet Engine Tomcat 5.5
WebSphere and WebSphere Express 5.1/5.1.1/6.0/6.1
JDK 1.4.2
JDK 1.5
Weblogic 8.1
Yes
No
Yes
No
Yes
Yes
Yes
Yes
No
Yes
No
Yes
No
No
No
No
62 Genesys
Genesys Info Mart
7.0.2
Business Objects Data Integrator 6.5.1.21 with latest Data Integrator hot fix available
from Genesys. See Genesys Info Mart Release Advisory for information on how to
download and install the latest outfox.
7.2.0
Business Objects Data Integrator 11.0.2.15 with latest Data Integrator hot fix available
from Genesys. Please refer to the Genesys Info Mart release notes for the
recommended latest patch level.
JDK 1.5
See the Genesys Info Mart Deployment Guide for more information.
JDBC Driver
7.5.0
JDK 1.5
JDBC Driver
7.2.0
Yes
Yes
7.5.0
Yes
Yes
7.2.0
No
No
7.5.0
No
No
Genesys Interaction SDK Supported Versions:
Release 7.2
JDK 1.4.2
JDK 1.5
MS .NET Framework SDK 1.1 and 2.0
Apache Axis Toolkit 1.1 and 1.3
IIS 5.0/6.0 with Tomcat 4.1 or 5.5 on MS Windows only
Apache 2.0 with Tomcat 4.1 or 5.5 on MS Windows, Solaris, and Linux only
WebSphere and WebSphere Express 5.1/6.0
WebLogic 8.1 on Solaris only
Release 7.5+
JDK 1.4.2
JDK 1.5
MS .NET Framework SDK 1.1 and 2.0
Apache Axis Toolkit 1.1, 1.3, and 1.4 (1.4 is recommended)
IIS 5.0/6.0 with Tomcat 5.5 on MS Windows only
Apache 2.0 with Tomcat 5.5 on MS Windows, Solaris, and Linux only
WebSphere and WebSphere Express 5.1/6.0
WebLogic 8.1 on Solaris only
Release 7.2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Release 7.5+
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Release 7.2
No
No
No
No
No
No
No
No
Release 7.5+
No
No
No
No
No
No
No
No
No
Genesys Interactive Insights Release 7.6.1
BusinessObjects Enterprise XI, Release 3.1 (BOE XI 3.1)
Web Servers:Tomcat 5.5. ]
No
Yes
Yes
No
64 Genesys
Gplus Adapter for Microsoft CRM Release 7.0
Microsoft CRM 1.2 (IE version)
Net Framework 1.1
c
Release 7.2
Microsoft CRM 3.0 (IE version)
Net Framework 1.1
c
Release 7.6
Microsoft CRM 4.0
NET Framework 1.1 & 2.0
Release 7.0
Yes
Yes
Release 7.2
Yes
Yes
Release 7.6
Yes
Yes
Release 7.0
No
No
Release 7.2
No
No
Release 7.6
No
No
Gplus Adapter for PeopleSoft CRM Gplus Adapter for PeopleSoft CRM (Thick Client Adapter):
Gplus Adapter for PeopleSoft CRM 8 (PeopleSoft CRM 8.4 with PeopleTools 8.4) or
(PeopleSoft CRM 8.8 with PeopleTools 8.4.2) and CTI Integration Module.
Gplus Adapter for PeopleSoft CRM (Server Adapter): PeopleTools 8.46.14 for the
7.0.1 Gplus Adapter for PeopleSoft, PeopleTools 8.47.08 for the 7.1.0 Gplus
Adapter for PeopleSoft, or PeopleTools 8.48.00 for the 7.2.0 Gplus Adapter for
PeopleSoft with J2SE 1.4.2.
Yes No
Gplus Adapter for SAP Analytics SAPphone RFC interface version 5.11 A3 Yes No
Gplus Adapter for SAP CRM SAP CRM 3.0:
Gplus Adapter for SAP WinClient (6.5.1) - SAP CRM 3.0 SP 12+
Gplus Adatper for SAP WinClient (6.5.3, 6.5.4) - CRM 3.0 SP 24+
SAP CRM 3.1:
Gplus Adatper for SAP WinClient (6.5.3, 6.5.4) - CRM 3.1 SP 13+
SAP CRM 4.0:
Gplus Adapter for SAP ICI Voice (6.5.0) - SAP CRM 4.0 SP 04+
Gplus Adapter for SAP ICI Multi-Channel (6.5.0) - SAP CRM 4.0 SP 05+ (SAP
Notes required, see RN)
Gplus Adapter for SAP ICI Multi-Channel (6.5.1) - SAP CRM 4.0 SP 08+ (see RN)
or SAP CRM 4.0 Add-On for Service Industry Support Package 02 (see RN)
Gplus Adapter for SAP ICI Multi-Channel (7.1.0, 7.5.0, and 7.5.1) - CRM 4.0 (SIE)
SP 10+
Gplus Adapter for SAP WinClient (6.5.3, 6.5.4) - CRM 4.0 SP 11+
Gplus Adapter Campaign Synchronization for SAP (7.5.0) - SAP CRM 4.0 SAP
Note 1023194
SAP CRM 5.0:
Gplus Adapter for SAP WinClient (6.5.2) - CRM 5.0 SP02+
Gplus Adapter for SAP WinClient (6.5.3, 6.5.4) - CRM 5.0 SP 05+
Gplus Adapter for SAP ICI Multi-Channel (6.5.1) - CRM 5.0 SP02+
Gplus Adapter for SAP ICI Multi-Channel (7.1.0, 7.5.0, and 7.5.1) - CRM 5.0 SP04+
Gplus Adapter Campaign Synchronization for SAP (7.5.0) - SAP CRM 5.0 without
SP dependency
SAP CRM 2006:
Gplus Adapter for SAP ICI Multi-Channel (7.5.0, 7.5.1)
SAP CRM 2007:
Gplus Adapter for SAP ICI Multi-Channel (7.5.0, 7.5.1)
Yes No
66 Genesys
Gplus Adapter for SAP ERP 7.0, 7.1, 7.5 Gplus Adapter for SAP ERP
SAP R/3 (SAP ERP, ERP 2005(ECC 6.0)) basis version: 4.5B to 7.00 (SAP phone
interface number: 5.00A to 5.11ASP).
Yes No
Gplus Adapter for Siebel CRM 7.0 Gplus Adapter for Siebel CRM:
Siebel Systems: 7.0.4, 7.5.3, 7.7.1, 7.7.2
7.1 Gplus Adapter for Siebel CRM:
Siebel Systems: 7.0.4, 7.5.3, 7.7.1, 7.7.2, 7.8.2
7.2 Gplus Adapter for Siebel CRM
7.5.3, 7.7.1, 7.7.2, 7.8.1, 7.8.2
7.5 Gplus Adapter for Siebel CRM
7.5.3, 7.7.1, 7.7.2, 7.8.1, 7.8.2, 8.0
Yes No
GVP EE MS Windows 2000 Server SP4 or MS Windows 2003 Enterprise Edition SP1
Microsoft Data Access Component (MDAC) 2.7 SP1 Refresh
Microsoft Internet Explorer 6.0 or later
MSXML 4.0 SP2 or later
If using VCS Server
Dialogic SR 6.0 Service Update 65 (SU65)
If using ASR
any MRCP compliant speech-recognition software
If using TTS
Any MRCP compliant text-to-speech software
Yes
Yes
Yes
Yes
VCS Server
No
ASR
Yes
TTS
Yes
No
No
No
No
VCS Server
Yes
ASR
No
TTS
No
GVP NE GVP NE Solaris OS
Mozilla Internet browser 1.4 or later
SunOne Directory Server 5.1 SP2 (support for Windows 2000 Server only)
SunOne Directory Server 5.2 (support for Windows 2003 Server only)
Oracle Database 9iR2 Server with 32-bit Client Libraries
Oracle Database 10g with 32-bit Client Libraries
SNMP Solaris
Apache Solaris
GVP NE Windows OS
MS Windows 2000 Server SP4 or MS Windows 2003 Server SP1
URLScan Filter for IIS Setup
For MS Windows 2000 Server: SunOne/iPlanet Directory Server version 5.1 SP2
Microsoft SQL Server 2000 SP3
MySQL Database 4.x
ODBC Driver 3.x
If using VCS Server
Dialogic SR 6.0 Service Update 65 (SU65)
If using ASR
any MRCP compliant speech-recognition software
If using TTS
Any MRCP compliant text-to-speech software
GVP NE Solaris OS
Yes
Yes
Yes
Yes
Yes
No
No
GVP NE Windows OS
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
VCS Server
No
ASR
Yes
TTS
No
GVP NE Solaris OS
No
No
No
No
No
Yes
Yes
GVP NE Windows OS
No
No
No
No
No
No
No
No
No
VCS Server
Yes
ASR
No
TTS
Yes
68 Genesys
GVP GVP 7.6:
Solaris
Mozilla Internet browser 1.4 or later
Sun Java Directory Server 6.3 (support for Windows 2003 Server only)
Oracle Database 10g with 32-bit Client Libraries
SNMP Solaris
Apache Solaris
Windows OS
URLScan Filter for IIS Setup
Microsoft SQL Server 2000 SP3
MySQL Database 4.x
ODBC Driver 3.x
If using VCS Server
Dialogic SR 6.0 Service Update 174
Dialogic SR 6.0 Service Update 193
If using ASR
Any validated MRCP compliant speech-recognition software
If using TTS
Any validated MRCP compliant text-to-speech software
GVP 7.6 Solaris OS
Yes
Yes
Yes
No
No
Windows 2003
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
VCS Server
ASR
Yes
TTS
Yes
GVP 7.6 Solaris OS
No
No
No
Yes
Yes
Windows 2003
No
No
No
No
No
No
No
No
VCS Server
ASR
Resell
TTS
Resell
GVP (continued) GVP 8.0:
Operating System on servers (Mandatory)
Microsoft Windows 2003, SP2, 32-bit
Warning! Before you begin the GVP installation, make sure that all of the latest
Windows 2003 patch levels are installed.
Database Server:
Microsoft SQL Server 2005 or Oracle 10g Database Server
Jakarta Tomcat 6.0.16 and Sun JDK 6 Update 5.
(Only required on GVP servers with Reporting Server installed.)
Microsoft Internet Information Server (IIS) 6.0 components:
Common Files
File Transfer Protocol (FTP) Server
Internet Information Server Snap-In
World Wide Web Server
Web Browser (for Administration) (Mandatory):
Microsoft Internet Explorer (IE) 6.0 SP1 or 7.0
Automatic Speech Recognition (ASR) (Optional):
Microsoft Internet Explorer (IE) 6.0 SP1 or 7.0 (Optional).
Nuance SpeechWorks Media Server (SWMS) 3.1 with Nuance OpenSpeech
Recognizer (OSR) 3.0
Nuance 5.0 Speech Server with Nuance Recognizer 9.0
It is your responsibility to obtain the software and the appropriate licenses. MRCPv1
and MRCPv2 are supported.
GVP 8.0:
OS Microsoft
Yes
Database Server
Yes
Yes
Microsoft IIS
Yes
Yes
Yes
Yes
Web Browser
Yes
ASR
Yes
Yes
Yes
GVP 8.0:
OS Microsoft
No
Database Server
No
No
Microsoft IIS
No
No
No
No
Web Browser
No
ASR
No
No
No
70 Genesys
GVP (continued) GVP 8.0 (continued)
Text-to-Speech (TTS) (Optional)
Nuance SpeechWorks Media Server (SWMS) 3.1 with Nuance RealSpeak TTS 4.0
Nuance 5.0 Speech Server with Nuance RealSpeak 4.5
IBM WebSphere Voice Server (WVS) 5.1.3 TTS or higher, with IBM Text-to-Speech
Connector
It is your responsibility to obtain the software and the appropriate licenses. MRCPv1
and MRCPv2 are supported.
GVP 8.0 (continued)
TTS
Yes
Yes
Yes
GVP 8.0 (continued)
TTS
No
No
No
ICS Server Components (ICS 6.5) WebServers: Microsoft IIS version 5 or version 6. Yes No
WebServers: Apache 2.0.52 (MS Windows & Solaris) Yes (for Solaris) Yes (for MS Windows)
WebServers: iPlanet
d
4.1 on Solaris version 8 Yes No
Servlet Engine: JRun 4.0 (MS Windows and Solaris)
e
Yes No
Servlet Engine: Tomcat 5.0 (MS Windows and Solaris) Yes (for Solaris) Yes (for MS Windows)
Combination of WebServers/Servlet Engines support:
MS Windows:
IIS/Tomcat
Apache/Tomcat
IIS/JRun
Solaris:
iPlanet/JRun
d
Apache/Tomcat
intelligent Workload Distribution Versions 7.6.0 and 7.6.1:
Supported combinations of servlet engines and operating systems:
1. Tomcat 5.5 or 6.0 on Windows 2003 Server (with Sun JDK 5 or 6)
2. IBM WebSphere 6.0 on Windows 2003 Server or AIX 5.3 (with Sun JDK 5 or 6)
A connection to Microsoft Active Directory is required for users of the iWD Manager
application to authenticate, and to allow mapping of iWD Manager's security roles to
LDAP groups.
Yes
Yes
No
No
Multimedia
f
Supported combinations of OS, DB, WebServers & Servlet Engines:
MS Windows, MS SQL, IIS/Tomcat or Apache/Tomcat
Solaris, Oracle, Apache/Tomcat, IBM HTTP Server & Servlet Engine
AIX, DB2, WebSphere HTTP Server & Servlet Engine
Solaris, Oracle, BEA Weblogic
Supported Versions:
IIS 6.0
Web Server Apache 2.0 (7.2 - 7.5), 2.2.4 (7.6), 2.2.11 (8.0)
Servlet Engine Tomcat 5.5 (7.2), 6.0 (7.6+)
WebSphere 6.0 (7.2 - 7.6.1), Websphere 6.1 (8.0+)
JDK 1.4.2 (7.0.1 - 7.6.1), JDK 1.5 (7.6)*, JDK 1.6 (8.0+)
h
Oracle Web Logic 8.1
WebLogic 9.2 (8.0+)
Yes
No
No
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
No
No
No
.NET Server
g
JDK 1.4.2 Yes No
Platform SDK JDK 1.5+
MS .NET Framework 3.5
Yes No
Reporting JRE version 1.4; 1.5
Hyperion 8.5.SP 2
I.E. 5.5
Yes
No
No
Yes
T-Gate SAP R/3 4.6 Yes No
Voice CallBack Dialogic cards support information is published in the Genesys Supported Media
Interfaces document.
Yes No
72 Genesys
Workforce Management 6.5
WFM GUI, WFM Servers - 6.5.0 - MDAC 2.6
WFM Web Services - 6.5.0 - MDAC 2.6, MS IIS version 4 or version 5
6.5.1
WFM GUI, WFM Servers - 6.5.1 - MDAC 2.7
WFM Web Services - 6.5.1 - MDAC 2.7, Jakarta Tomcat 3.3.1
6.5.2
WFM GUI, WFM Servers 6.5.2 - MDAC 2.7 or MDAC 2.8
WFM Web Services - 6.5.2 - MDAC 2.7 or MDAC 2.8, Jakarta Tomcat 3.3 or Tomcat
4.1, or IBM Websphere Express 5.0
7.0
WFM Database Utility - MDAC 2.71, .NET framework 1.1
WFM Config Utility, WFM Servers - MDAC 2.71
WFM Web - Jakarta Tomcat 4.1 or IBM Websphere 5.1
Yes No
Workforce Management (contd.) 7.1
WFM Database Utility - MDAC 2.71 or MDAC 2.8, .NET framework 1.1
WFM Config Utility, WFM Servers - MDAC 2.71 or MDAC 2.8
WFM Web Server - Jakarta Tomcat 4.1 - 5.0 (with Sun J2SE 1.4.1 - 1.4.2), or IBM
Websphere 5.1
WFM Web Supervisor - Sun J2SE JRE 1.4.1 or 1.4.2
7.1.1
WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1
WFM Config Utility, WFM Servers - MDAC 2.7 SP1 or MDAC 2.8, Jet 4.0
WFM Web Server - Jakarta Tomcat 4.1 - 5.0 (with Sun J2SE JDK 1.4.x or 5.0
Update 1 or later), or IBM WebSphere 5.1
WFM Web Supervisor - Sun J2SE JRE 1.4.x, or 5.0 Update 1 or later
7.1.2
Update 1 or later), or IBM WebSphere 5.1
7.2
Update 1 or later), or IBM WebSphere 5.1, or 6.0.
Yes No
74 Genesys
a.From 7.2 and higher, GIS is no longer a standalone product; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the product pre-requisites.
b.Refer to Genesys Customer Interaction Portal Deployment and Administration Guide for more information.
c.Required for the WinUI Applications of the adapter.
d.iPlanet and iPlanet/JRun are supported only in 6.5.1 ICS.
e.Support & maintenance, upgrades, and licensing are to be purchased directly from Allaire/Macromedia.
f. For Multimedia, Web Collaboration is not supported on WebSphere and JRun.
g.From 7.2 and higher, .Net Server is no longer a standalone product; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the product pre-requisites.
h.JDK 1.5 is supported for Web API Server for 8.0.
7.5
WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1+, Jet
4.0
WFM Config Utility, WFM Server, WFM Data Aggregator - MDAC 2.7 SP1 or MDAC
2.8
WFM Web Server - Jakarta Tomcat 5.0--5.5 (with Sun J2SE JDK 1.4.x or 5.0
Update 1 or later), or IBM WebSphere 6.0 or 6.1.
WFM Web Supervisor - Sun J2SE JRE 1.4.x, or 5.0 Update 1 or later.
7.6+
WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1+, Jet
4.0
WFM Configuration Utility, WFM Server, WFM Data Aggregator - MDAC 2.7 SP1 or
MDAC 2.8
WFM Web Server - Jakarta Tomcat 5.0--6.0 (with Sun J2SE JDK 5.0 Update 1 or
later), or IBM WebSphere 6.1.
WFM Web Supervisors - Sun J2SE JRE 5.0 Update 1 or later.
Yes No
Chapter 3: Operating Systems Support Tables Table 11: Suite-Wide Feature Support
Tabl e 11: Sui t e-Wi de Feat ur e Suppor t
This table provides you with references for operating system support variations for a given suite-wide feature.
Table 11: Suite-Wide Feature Support
Suite-Wide Feature Operating Systems Support References
Security-Related Features See the Genesys 7.6 Security Deployment Guide
76 Genesys
Chapter 3: Operating Systems Support Tables Table 11: Suite-Wide Feature Support
Chapt er
4 Vi r t ual Pl at f or m Suppor t
This chapter provides information on Genesys Virtual Platform support.
The chapter includes:
VMware Support, page77
VMwar e Suppor t
Genesys supports VMware for its products and solutions from release 7.5 onward, and will accept service
requests for product issues reported while using Genesys on VMware.
Product certification will be performed primarily for VMware ESX Server - the bare-metal (deployed without
host operating system) virtual engine of Virtual Infrastructure 3 (VI3). However, for lab deployments and tests,
VMware hosted products (require host operating system) such as VMware Server, GSX, or Workstation, can be
used, as well.
Supported VMware deployments are those where both host, if applicable, and guest operating systems are
included in the list of Genesys supported operating systems.
As of today, Genesys is aware of the following caveats that customers shall take into account when deploying
Genesys solutions on VMware:
78 Genesys
Chapter 4: Virtual Platform Support VMware Support
1. VMware shall be run on sufficiently equipped computing platforms, in particular with respect to CPU speed
and available memory. The virtualization can increase the processing load compared to native deployment
on the given node: up to 7% for ESX and up to 30% for hosted products.
2. If license control is performed on VMware, either by running FLEXlm license server on VMware or by
using node-locked application licenses, then the host-id value returned by VMware will be used. One
example for such host-id is the MAC address. By default, VMware generates one MAC address each time it
is launched, based upon certain traits of the physical machine. This would be fine if the image was only run
on the same physical machine each time (since the generated MAC would be the same), but when moving it
around, the MAC changes. A possible workaround is to override the default and force VMware to use a
static (fixed) MAC address.
3. Certain networking products utilized by some Genesys solutions might not work under VMware. This
applies in particular to Dialogic boards, and also, HMP is not currently certified for VMware. The same
might apply to products that require other specialized cards, for example, X.25 network cards. In this case,
additional investigation is required regarding compatibility with VMware.
4. VMware causes a time-drift for applications running on the guest operating system. This can be mitigated
by using dedicated VMware tools for time synchronization. Note: Use of Windows Time service is not
recommended by VMware. However, it is not recommended to run real-time critical functions that are
sensitive to jitter and latency on VMware. This applies in particular to VoIP RTP media processing.
It is assumed that VMware will be deployed mostly within lab or test environments. When production
deployment is planned, it is strongly suggested to carefully perform sizing and dimensioning, and to respect the
above recommendations.

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