HCOM 100 Final Study Guide

Provided is a study guide for the final on Monday, May 12 at 2:30pm. I cannot change the final day or
time. There is no way for me to have you take the test on a different day unless in a dire emergency.
Planning your summer vacation trip early and you have to catch a flight somewhere DOES NOT COUNT as
a dire emergency. This date has been set in stone since the beginning of the semester, so there are no
excuses why you would be unable to make it on final day. On the day of the exam, you are to bring a #2
pencil, Scantron 882-E (the skinny long green one), and your knowledgeable mind. No notes can be used
on the test. The test will begin at 2:30pm sharp. Once the first person finishes the test and leaves the room,
no one will be allowed to arrive late. For all of the chapters, be able to identify and apply the concepts.
Some questions will be definitional and some will be application, so know how to spot it.

Helpful hint: check out the study tools at the end of each chapter. Also, things in bold are really helpful to
know.
If you have any questions or need clarification on anything, feel free to email me or visit me in my office
hours. I would be more than happy to help out. I want to make sure you succeed. ! Have fun studying!

Chapter 7: Developing and Maintaining Relationships
- Types of interpersonal relationships (family, friendship, romantic, online)
- Functions of Relationships (companionship, stimulation, achieving goals)
- Managing Relationship Dynamics:
> Know the following theories and be able to apply them to a situation: social exchange theory
(costs and rewards), uncertainty reduction theory (reducing uncertainty), relational dialectics
(autonomy vs connection, openness vs closedness, predictability vs novelty)
- Know the stages of a relationship (you wrote a paper on it so be able to identify the different stages and
what happens within them)
- Know the different love styles

Chapter 8: Managing Conflict in Relationships
- Different conflict styles (competitive, avoidant, collaboration, compromise, accommodating) lecture on it,
so know them well
- Conflict triggers (inaccurate perceptions, incompatible goals, unbalanced costs and rewards, provocation)
- Conflict outcomes (compromise, win-win, lose-lose, separation, allocation of power)
- Four horsemen of the apocalypse (criticism, defensiveness, contempt, stonewalling)

Chapter 9: Communicating in Groups
- Group types (primary, support, social, problem-solving, study, focus, team)
- Group development (forming, storming, norming, performing, adjourning)
- Group networks (chain, all-channel, wheel)
- Group roles and what types are present in each kind (task, social, antigroup)
- Groupthink (what is it and how dangerous can it be)

Chapter 10: Leadership and Decision Making in Groups
- Five sources of power (legitimate, coercive, reward, expert, and referent)
- Leadership styles (directive, participative, supportive, achievement-oriented)
- Forces that shape a groups decision (cognitive, psychological, social)
- The problem solving process (identify, analyze, generate solutions, evaluating and choosing solutions,
implementing the solution, assessing the results)
- Meetings:
> Plan effectively (justify the meeting, clarify the purpose and participants, set an agenda)
> Manage effectively (arrive prepared, keep group focused, summarize periodically, keep an eye
on time, manage conflict, follow up)

Chapter 11: Communicating in Organizations
- Approaches to managing organizations (classical management, human relations, human resources,
systems)
- Relational contexts in organizations (supervisor-supervisee, mentor-protg, peer)
- Work-life balance (know the tips on how to effectively balance both work life and regular life)