Muhammad Ovais Khan, CCNA, MCSE, ITIL.

Bachelor of Science. (Computer Engineering)

Valid GCC Driving License.

CONTACTS:

Sharjah, UAE
Contact : +971-50-7271187
E- MAIL: ovaiskhan@eim.ae.
DoB: 10-05-1976


Career at a Glance..

June 2000 Nov 2000
Joined IT-Eagles, Pakistan as a Network Administrator managing a LAN of
Windows NT Workstation based PCs. Carried out troubleshooting and
installation of proxy server and other services relating networking.
Upgraded and configured Windows NT server 4.0; Windows 2000 Server,
upgraded and configured Windows NT workstations, Interacted, installed
with various applications


Nov. 2000 Sept. 2002
Joined Cyber Internet Service Provider as a Customer Support Engineer.
Carried out Analysis, Design, and Implementation of Network
Infrastructure. Remained responsible for the Analysis, Support, Installation,
Integration and Testing of the Network Environments and Operating
Systems like Windows 2000 Advanced Server, XP, Windows NT, Windows
98, NT Security, Management, Maintenance and Troubleshooting.
Achieved customer satisfaction as by giving them technical support on
phone and in person at the Customer Care Centre.


Oct. 2002 till date
Joined Emirates Telecom(ETISALAT) to render services to the
Engineering Department projects in O&M Team in UAE. Completed
various technology transformation projects and managed multiple
operational activities including Provisioning and Layer-2 Technical Support
on FTTX.

ACHIEVEMENTS

Excellence Award in 2005
Certificate of Excellence
Awarded Appreciation of Good Work
Certificate of Top Performance Staff 2008
Employee of the Month June 2012
Employee of the Month April 2013
Employee of the Month May 2014


SKILL SET
12+ years experience in the field of Telecommunication & IT
Systems.
5+ years experience in Project Management and Business
Continuity.
Expertise in Access Network Operations, Management of
Networks & technical co-ordination with Local and counterparts at
various levels.
Unix (SCO), Solaris, VISIO, MS Access, Word, Excel, PowerPoint,
Outlook
Windows XP, Windows 7 environment.
Ericsson ATM Switch, Cisco Routers/Switches etc.
Graphics Adobe Photoshop, Illustrator.
Self-motivated and result-oriented with analytical skills and
technical expertise in Project Handling.
Excellent record of independent work and leadership qualities.


Experience as a Professional Engineer

Administration, Planning and Budgeting:

Assessed and provided recommendations to the vendors to modify services management application for
better operations, administration and provisioning.
Implemented Business Continuity Model for Business Critical Services.
Ensuring E2E service delivery for various Enterprise Customers
Defined processes and procedures with in the Engineering sections in compliant with the company`s policy
to ensure efficient services to the internal and external customers.
Ensuring and reporting of Quality of Service and Quality of Experience as per the service levels of
multiple customers for different products.
Recommendations for OPEX optimization.
Conducted in house training sessions for the staff .
Vendor Supply Chain Management for Fixed Access Network.

PROJECTS Completed Successfully:

Network Modernization (Legacy offloading)
FTTH Roll-Out Project.
Process Mapping for Technology Transformation.
GPON OLT(Huawei, Zhone, ALU) Upgrade.
Replacement of Zhone GPON OLT Line Cards.

SYSTEMS` TESTING (FAC/PAC) carried out for Acceptance:

Alcatel GPON Server
Zhone GPON Server
GPON OLT Commissioning & Testing
MSAN / DSLAM Commissioning & Testing
OPERATIONS Looked After:

Operation & Maintenance of Systems providing Triple Play services for Residential & Business Customers
through FTTC & FTTH Network. Experience in Multi-vendor Environment for such networks viz.
HUAWEI (U2000/MA6000T), ZHONE (MXK819) & Alcatel ISAM Gigabit Passive Optical Network
GPON in UAE.
Testing & commissioning of Optical Line Terminal (OLT) for Huawei, Zhone & Alcatel Networks.
Able to perform troubleshooting using Command line Interface for different systems.
Configuration & handling Cisco switches providing backhaul services to other devices.
Testing, analysis & report formulation for new equipment/system defined in Etisalat Access Network.
Creation, escalation & correspondence of Technical Support Report (TSR), based on faults and issues
registered against equipment after thorough analysis.
Testing & Optical link budgeting of Passive Optical Network including Exchange.
Optimizing GPON/ FTTH network & formulation of consequent feasibility reports.
Maintaining new Patches/SW up-gradation of respective networks.
Maintaining reports & forecasting network requirements with Layer-2 & Layer-3 divisions.
Maintaining proposals & Implementation of OSS/BSS snags.
Formulation of network feasibility & migration of existing customers from copper to GPON Network.
Handling ATM & IP-DSLAMs/NGDLCs/MSANs in FTTC network (Huawei & Zhone).
Knowledge of different PSTN Switches (NGN, Soft-Switch, AXE etc.)

TRAI NI NGS Attended:

Course:
Customer Service Etiquette over the Telephone
Developing a Positive Attitude for Success
Effective Communication Skills
PLACE: ETISALAT Academy, Dubai, UAE.

Course:
MS Project
Voice Over IP
SNMP
Zhone MXK GPON O&M
IPVPN
LTE Technical Overview
PMP (Project Management Professional)
CCNP

INSTRUMENTS Used:

OTDR
Optical Fiber Splicing Machine.
Spectrum Analyzer.
Optical Network Tester.
BER Tester