Site Title: Organizational Behaviour, euro edition Book Title: Organizational Behaviour Book Author: Robbins Location on Site: Student Resources > Chapter 9: Foundations of group behaviour > Chapter Quiz Date/Time Submitted: May 11, 2014 at 4:28 AM (UTC/GMT) Summary of Results 70% Correct of 20 Scored items: 14 Correct: 70% 6 Incorrect: 30% 2 questions not scored. 20 scored questions. More information about scoring 1. The _____ stage in group development which is characterized by uncertainty. Your Answer: storming Correct Answer: forming
See "The Five-Stage Model" section In the forming stage, groups are testing the waters and there is considerable uncertainty. 2. The _____ model is effective at describing decision-making within temporary groups, particularly those with deadlines. Your Answer: punctuated-equilibrium
Correct! 3. ____ groups are defined by the organization's structure. Your Answer: Formal
Correct! 4. _____ refers to the attitudes and behaviours that are consistent with a role. Your Answer: Role identity
Correct! 5. _____ describe how others believe you should act in a given situation. Your Results for "Chapter Quiz" http://wps.pearsoned.co.uk/wps/grader 1 of 5 11-05-2014 10:01 Your Answer: Role expectations
Correct! 6. Which is NOT a common class of norms appearing in most work groups? Your Answer: Appearance Correct Answer: Termination
See "Group Properties 2 and 3: Norms and Status" section Common classes of group norms are performance norms, appearance norms, social arrangement norms, and allocation of resources norms. 7. What is the relationship between size and group performance? Your Answer: Increases in group size are inversely related to individual performance.
Correct! 8. Which of the following is a strategy to increase group cohesiveness? Your Answer: Both A and B are correct.
See "Group Property 5: Cohesiveness" section 9. Which is NOT a weakness of group decision-making? Your Answer: Group decisions are time-consuming. Correct Answer: Groups offer increased diversity of views.
See "Group Versus the Individual" section Weaknesses of group decision making include the fact that they are time consuming, there are conformity pressures in groups, the discussion can be dominated by one or a few members, and there is ambiguous responsibility. 10. Which of the following best describes brainstorming? Your Answer: A process for generating ideas.
Correct! Your Results for "Chapter Quiz" http://wps.pearsoned.co.uk/wps/grader 2 of 5 11-05-2014 10:01 11. An interest group is made up of people who join together because they share one or more common characteristics. Your Answer: True Correct Answer: False
See "Defining and Classifying Groups" section 12. The stages of group development must occur sequentially and will never occur simultaneously. Your Answer: True Correct Answer: False
See "The Five-Stage Model" section 13. The punctuated-equilibrium model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by their members' awareness of time and deadlines. Your Answer: True
Correct! 14. All group members can be said to be actors, each playing a role. Your Answer: True
Correct! 15. Norms tell members what they ought and ought not to do under certain circumstances. Your Answer: True
Correct! 16. High status members of groups are given less freedom to deviate from norms than other group members. Your Answer: False Your Results for "Chapter Quiz" http://wps.pearsoned.co.uk/wps/grader 3 of 5 11-05-2014 10:01
Correct! 17. Physically isolating a group will make it more cohesive. Your Answer: True
Correct! 18. Group decisions lead to increased acceptance of the solution. Your Answer: True
Correct! 19. The Challenger space shuttle disaster was an example of groupshift. Your Answer: False
Correct! 20. The chief advantage of the nominal group technique is that it permits the group to meet formally but does not restrict independent thinking, as does the interacting group. Your Answer: False Correct Answer: True
See "Group Decision-Making Techniques" section 21. What were the major conclusions of the Hawthorne studies? Your Answer: Group behaviour
The Hawthorne Studies provided valuable insight into the effect of norms on worker behaviour. Originally initiated by Western Electric officials and later overseen by Harvard professor Elton Mayo, the Hawthorne studies concluded that a worker's behaviour and sentiments were closely related, that group influences were significant in affecting individual behaviour, that group standards were highly effective in establishing individual worker output, and that money was less factor in determining worker output than were group standards, sentiments, and security. Your Results for "Chapter Quiz" http://wps.pearsoned.co.uk/wps/grader 4 of 5 11-05-2014 10:01 22. Describe group decision-making techniques. Your Answer: Brainstorming, Piggybacking, Nominal group, delphi technique
Group decision making techniques include brainstorming, nominal groups, and electronic meetings. They are an attempt to overcome pressures for conformity with face-to-face interacting groups. Brainstorming utilizes an idea-generating process that encourages any and all alternatives, while withholding any criticism of those alternatives. The nominal group technique restricts discussion or interpersonal communication until all ideas have been presented. Ideas are silently and independently ranked. The idea with the highest aggregate ranking determines the final decision. A more recent type of group decision making technique is electronic decision making, where up to 50 people sit around a horseshoe shoe table and contribute via computer input. E-mail Your Results My name is (first last): E-mail my results to: E-mail address: Send as: Me Instructor TA Other Help Copyright 1995-2010 Pearson Education. All rights reserved. Legal and Privacy Notice Your Results for "Chapter Quiz" http://wps.pearsoned.co.uk/wps/grader 5 of 5 11-05-2014 10:01