Software Training & Development

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SAP CRM

Overview and Introduction of MySAP CRM

CRM Analytics, Marketing, E-Commerce
CRM Channel Management
CRM Sales / Mobile Sales
Interaction Center,
MySAP Service
Field Applications
CRM for Industries
Integration with other MySAP suite of modules

CRM Base Customizing

CRM Basic data & Customizing settings for Enterprise sales
Business partner
Organizational model
Territory Management
Product master CRM Business Transactions
Overview of generic functions in business transactions
Activity Management (including Activity Journal and Groupware Integration)
Transaction type and item category customizing for these objects

Process Control & Determination

Partner Determination customizing
Overview of pricing in CRM
Actions (Output determination)
CRM Billing
CRM Middleware in detail Messaging Bdoc, Data flow, configuration, and
monitoring, how to connect back-end system to CRM, Initial load/delta load, etc.

Implement CRM- Marketing

Opportunity Management
Activity Management
Marketing Planning and Campaign Management (Marketing Planner, Product
Selection, Partner Functions, Generic Actions, Campaign Execution)
Marketing Calendar
Customer Segmentation
External List Management
Lead Management
Marketing Analytics
Client Implementation Case Study - Live Exercise

Implement CRM- Sales

Architecture of sales modules.
Data synchronization of Master data including Organizational data, BP, Products
Configuration of Sales Order processing including Visiting customer
Creation of Quotation
Creation of Sales orders
Creation of Order fulfillment
Creation of Billing

Integration with integration with backend (SAP CRM & R/3)

Configuration of Activity management,
Opportunity management
Sales cycle
Client Implementation Case Study - Live Exercise

Implement CRM- Service

Architecture of service modules.
Configuration of Service Order processing
Case management, Complaints, Contract management
Client Implementation Case Study - Live Exercise
Q&A