Fatal Exception Error When Opening or Closing Control Panel

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Article ID : 175211

Last Review : January 22, 2007

Revision : 1.2

This article was previously published under Q175211

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view
more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS
Any or all of the following symptoms may occur:
• When you attempt to open or close Control Panel, or when you remove network components in Network properties and then restart
Windows, you receive one of the following error messages:
A fatal exception 0E has occurred at 0028:xxxxxxxx in VXD IFSMGR(04) + 0000D4F1.

The current application will be terminated.

-or-
A fatal exception 0E has occurred at 0028:xxxxxxxx in VXD IFSMGR(03) + 000CF7C.

The current application will be terminated.

The <0028:xxxxxxxx> value represents the enhanced instruction pointer to the code segment; the 32-bit address is the actual
address where the exception occurred and can vary from computer to computer.
After you receive one of these error messages, you can still use Control Panel, but the Speaker icon may no longer appear on the
taskbar. This behavior may also occur in Safe mode.

• When you start Windows, you receive the following error message:
A fatal exception 0E has occurred at 028:C0282dB0 in VxD IFSMGR (03) + 0000 CF7C

The current application will be terminated.

• Windows 95 or Windows 98 Setup stops responding (hangs) while Control Panel is being configured.
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CAUSE
This behavior can occur if a scanner is installed in your computer, and the Vhpscand.vxd file is located in the Windows\System folder
instead of the Windows\System\Iosubsys folder.
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RESOLUTION
To resolve this behavior, follow these steps:
1. Click Start, point to Programs, and then click Windows Explorer.
2. On the Tools menu, point to Find, and then click Files or Folders.
3. In the Named box, type vhpscand.vxd, and then click Find Now.
4. If the Vhpscand.vxd file is located in the Windows\System folder, right-click the Vhpscand.vxd file, and then click Cut.
5. Right-click the Windows\System\Iosubsys folder and then click Paste.
6. Restart your computer.
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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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