Contents

1. Bahrain Asphalt Quality Management System.

1.1. Quality Policy.
1.2. Adopted Quality Management System.
2. Quality Planning.
2.1. Quality Planning Objectives
2.2. QMS Planning.
3. Quality Assurance.
3.1. QA Definition.
3.2. BAE QA System.
3.3. Monitoring and measuring.
3.4. Control of nonconforming product.
3.5. Analysis of data and Improvement.
4. conclusion













1. Bahrain Asphalt Quality Management System.

1.1. Quality Policy.

The Management and Employees of Bahrain Asphalt Est. firmly
commit themselves to provide their customers with quality civil
engineering services that are consistent and comply with their specified
needs.
Thats via continually improve the quality of the services offered to the
customers by effective and efficient implementation of Quality
Management system in the company.
Hence, Bahrain Asphalt Est. considers Quality Management as the
foundation to continual and profitable growth.

1.2. Adopted Quality Management System.

BAE has adopted ISO 9001-2008 QMS since 2009 thats to achieve the
company Quality Policy/Objectives. Appendix 1
In General ISO 9001:2008 sets out the criteria for a quality
management system and is the only standard in the family of ISO 9001
series that can be certified to (although this is not a requirement). It can
be used by any organization, large or small, regardless of its field of
activity. In fact ISO 9001:2008 is implemented by over one million
companies and organizations in over 170 countries. ISO website
(http://www.iso.org/iso/iso_9000) Accessed on 29th November 2013



2. Quality Planning.

2.1 . Quality Planning Objectives.

The BA quality objectives are rolled down to department or section
heads who shall ensure proper planning for execution at subsequent
levels of the Organization.
All BA Quality Objectives are created under the principle of being
Specific, Measurable, Accurate, Realistic and Time-based (S.M.A.R.T)
at each subsequent level where they are submitted to their superior.
The objectives of BA should show suitability for that period and would
address both organization requirements including its customer needs.
The Quality Objectives are documented in Appendix 2 of this manual.

2.2 . Quality Management System Planning.

Mr. Maitham AI A'Ali - Deputy General Manager is assigned by the
Director to act as the Management Representative for BA.
He, along with Department Managers, Section Heads and Engineers will
be responsible for the continual improvement of the BA quality system
through one or more of the following:
Creation of quality plans where necessary for certain BA projects.
Updating the quality objectives through the mechanisms of the
systems.
Ensuring availability of all the necessary resources that will
ensure the delivery and
Proper measurements of the quality policy delivery and related
information.
Processes of dealings and changes in BA would be employed to
ensure integrity and compatibility of QMS.

3. Quality Assurance.

3.1. Quality Assurance Definition.

Generally QA are defined as all Those Planned & Systematic Actions
Necessary to Provide Adequate Confidence That An Item or a Facility
Will Perform Satisfactorily in Service.

3.2. Bahrain Asphalt Est. Quality Assurance System.

BA has established necessary measurement, analysis and improvement
process to ensure conformity of the products / services.
The methods utilized for improvement techniques would be in the form
of Statistical Techniques, Customer Complaints, Customer feedbacks on
completion of a contract, etc.

3.3. Monitoring and measuring.
Monitoring and measuring of Customer satisfaction through the
following.
Customer feedbacks on completion of a contract.
Customer complaints.
Maintenance Service where agreed upon for specific contracts.
Comments of Customers during Projects.





Implementation of Internal Audit. (Appendix 3 BA-QP-03) (Performance
Measurement tools enable to take timely corrective/preventive Action)
through the following
Evaluate BA QMS against ISO 9001: 2008 requirements.
Verify the compliance of current activities with the established
BA QMS
Determine the effectiveness of the QMS
Provide an opportunity to improve the QMS.

Monitoring and measurement of processes , which the Performance of
BA processes will be reviewed during the Management Review
Meetings.
Monitoring and measurement of product via the following inspections
Receiving & in-process inspection and testing. Appendix 4 and 5
(BA:PR0-08) & (BA:PR0-10)
Final inspection and testing. Appendix 6 (BA:PR0-09)
Inspection and test records.

3.4. Control of nonconforming product.

Any non-conformity within any department or during any activity, is
identified as such and be marked-up or reported in order to prevent from
unintended use. Appendix 7 (BA:QP-04)
Non-conforming incoming products, rejected by receiving inspection,
are in general returned to the supplier.
Non-conforming material is identified and controlled using the same
procedure which allows for:
Scrapping detected nonconformities.
Repairing or reworking nonconformities (where possible).
Approving nonconforming material for other use.
3.5. Analysis of data and Improvement.
Improvement can be achieved through Continual improvement ,
Corrective actions and Prevention Actions.
Continual improvement is an ongoing effort to improve products,
services, or processes. These efforts can seek "incremental"
improvement over time or "breakthrough" continual improvement manly
is as following.
A part of the quality policy.
Reflected in the quality objectives.
A part of the actions taken upon audit results.
Driven by opportunities surfacing from data analysis.

Corrective action is action taken to eliminate the cause of an existing
non-conformance, defect or other undesirable situation in order to avoid
recurrence (reactive) which can be achieved by the following
Appendix8 (BA-QP-05).
Reviewing non-conformities including customer complaints &
Feedbacks.
Determination of causes of non-conformities.
Assessing the need for actions to avoid recurrence.
Implementation of determined corrective actions.
Making records of the outcomes from actions taken.
Verifying the effectiveness of corrective actions taken.

Preventive Action is action taken to eliminate the cause of a potential
non- conformance, defect or other undesirable situation in order to avoid
occurrence (pro-active) which can be achieved by the following
Appendix9 (BA-QP-05)
Determination of potential non-conformities that might affect BA.
Determination of causes of potential non-conformities.
Determination of preventive actions needed.
Implementation of determined preventive actions
Making records of outcomes from actions taken.
Reviewing preventive actions taken.
4. Conclusion:
In this report we try to sets out the general quality policies, objective, procedures,
process and practices pertaining to all activities of BA and is designed to meet the
requirements the Quality system used by BA which is ( ISO 9001:2008 ).
Through the report we describe the (QMS) being maintained and implemented
by BA via focusing in organization Quality Planning Objectives and Quality
Assurance , which we distinguish that activates associated with BA
procedures/processes and work instructions will be used to produce a quality
program and/or quality plan applicable to a particular contract or purchase order.
Also, requirements suitable for customer's procedures, forms, checklists, tests etc.
are adopted to full fit the requirement of BA QMS.