ROBERT G. KOVACS (845) 558-7120 cell RobertGKovacs@msn.

com
New York, New York 10980
http:!!!.l"n#e$"n.com"nrobert%#ovacs
SENIOR OPERATIONS EXECUTIVE / COO / VICE PRESIDENT
&ea$er ' (roblem )olver ' )trate%"c (lanner ' *+stomer , Relat"onsh"p -ana%er ' *omm+n"cator ' .e%ot"ator ' *onsens+s /+"l$er
*reat"ve0 %oal-or"ente$ sen"or e1ec+t"ve !"th a !ealth o2 e1per"ence in the consumer products and logistics industries. Holds a
record of communicating actionable plans, implementing complex proects, and deli!ering measurable results while demonstrating
the business !alue of inno!ati!e strategic solutions for ser!ice organi"ations. #xpert in $trategic %lanning and %lan #xecution, &e'
(ost )eduction and (ontinuous %rocess *mpro!ement, $uppl' (hain and +ogistics ,anagement, -udget, (ost, )e!enue,
%rocurement and .eplo'ment, *nformation and /echnolog' .eplo'ment, )e!erse +ogistics, 0ccounting, 1perations and .irect
$ales 2enues, -usiness .e!elopment, 1utsourcing and *n3sourcing. Highl'3skilled in de!eloping and leading successful teams,
defining goals and expectations, and accessing the di!erse skills of indi!idual team members. Holds a -$ in accounting and is a
(ertified $ix $igma (hampion.
-ana%e$ operat"onal or%an"3at"on to ach"eve a 2485 "ncrease "n sales o!er fi!e 'ears while maintaining an a!erage
#-*/0 of 18.45
*hosen to lea$ "mplementat"on o2 ne! )tart-+p operat"on "n -e1"co to recei!e and refurbish o!er 6.0m units of consumer
electronics annuall'. 1btained 14 month )1* on a capital in!estment of 718.9m and completed proect three months ahead of
schedule.
Re$+ce$ avera%e transportat"on cost b6 185 through consolidation acti!it', least cost routing, and !endor negotiations.
Rev"se$ "n2ormat"on e1chan%e and reduced customer call acti!it' b' 6:5.
7n"t"ate$ r"s# mana%ement processes that dro!e a reduction in fraudulent credit card transactions from :.85 to an industr'
low of .045. 0nnuali"ed sa!ings exceeded 7: million.
1perational leadership recogni"ed for economic !alue3creation, on time execution, and problem sol!ing with a rare abilit' to function
effecti!el' on a strategic and tactical le!el simultaneousl'; results in a global !ision while appl'ing meticulous attention to detail.
8perat"ons -ana%ement ' 9"nance ' &o%"st"cs ' :echnolo%6 -ana%ement ' *ost )av"n%s 'Reven+e Generat"on ' ;+al"t6 -ana%ement
EXPERIENCE AND ACHIEVEMENTS
N2( +1<*$/*($ <)1=% *N(. )ockleigh, N> ? 9008@9016
(res"$ent
Respons"ble 2or all #e6 areas necessar6 to $r"ve reven+e an$ b+"l$ bran$ a!areness. /hese includeA N2( #xpress, B+os
0ngeles, (hicago and NYCN>D pro!iding Earehousing and .eli!er' $er!ice; N2( .irect @ +ogisticsC/ransportation, a network of
nationwide third part' deli!er' agents; sales; marketing; customer ser!ice; information technolog' and finance. N2( +ogistics
<roup is a leader speciali"ing in the nationwide residentialFbusiness deli!er' of o!ersi"ed high3!alue products including consumer
electronics, medical eGuipment and much more. N2( offers the speciali"ed Ehite <lo!eFHinal ,ile and !alue3added ser!ices @
unpacking, assembl' debris remo!al and re!erse logistics ser!ices @ that traditional transportation companies do not. (ustomers
include $on', %anasonic, $harp, -est -u', /empur3%edic, $amsung, +<, =%$ Hreight and ,iele.
*nitiall' recruited as $enior 2ice %resident, 1perations to create a foundation for rapid growth and enhanced profit. ,aor
accomplishments includeA
,anaged operational organi"ation to achie!e a 9:85 increase in sales o!er fi!e 'ears while maintaining an a!erage #-*/0 of
18.45
)educed a!erage less than trailer load cost b' 185 through consolidation acti!it', least cost routing, and !endor negotiations.
)e!ised customer web experience through online portal and reduced customer call acti!it' b' 6:5.
*nitiated new &%* and %erformance )e!iew %rocess to establish accountabilit' and dri!e producti!it'.
#liminated 145 of back office staff through process and s'stems enhancements. *n addition absorbed a 9:5 growth with no
additional back office staff.
.e!eloped a new business !ertical with national carriers, =%$ I 1ld .ominion, to pro!ide final mile deli!er' ser!ice.
#stablished operational hubs in +os 0ngeles and (hicago replacing sub3contractors. )esulted in an a!erage 1J.85 combined
reduction in operating costs for those markets while significantl' increasing ser!ice le!els.
$1NY #+#(/)1N*($ *N(. %ark )idge, N> ? 1988@9004
<"ce (res"$ent 8perat"ons0 )on6)t6le.com0 New >erse' B900039004D
ROBERT G. KOVACS (845) 558-7120 cell RobertGKovacs@msn.com
(=G> ?
@"recte$ a A4? m"ll"on b+$%et and all aspects of new business including credit card processing and fraud pre!ention, information
s'stems B1racle #)% and *ntershopKs #nfinit' e(ommerce applicationD, for a 7J million 6rd part' customer ser!ice center with :8
representati!es, 7: million 6%+ fulfillment and logistics partnership, and new product launch BLualiaD. 0ppointed b' the (hief (),
1fficer to assemble and chair a proect team to consolidate all back office business processes for the direct sales !enues, which
encompassed $on'$t'le.com, *magestation.com, the #mplo'ee $tore and all retail stores.
(ontrolled !ariable cost in the start3up phase b' utili"ing logisticsCfulfillment partners. Eithin 6: months B4L9006D in3sourced
fulfillment back into the $on' network gaining a 905 reduction in order c'cle and deli!er' time and 76.8 million cost sa!ings.
*nitiated risk management processes that dro!e a reduction in fraudulent credit card transactions from :.85 to an industr' low
of .045. 0nnuali"ed sa!ings exceeded 7: million.
*mplemented a strategic plan focused on information s'stems, in!entor' management and procurement, deplo'ment,
fulfillment, accounting processes, %1$ s'stems and staffing. (ompleted the consolidation within 19 months and sa!ed 79.:
million in operating costs.
8pport+n"t6: $tart up of $on'Ks direct sales channel through $on'$t'le.com and consolidate se!eral direct selling channels to
ensure consistent customer experience and reduced cost.
=ct"ons: M *mplemented 1racle #)% and (onfigure to 1rder capabilit' for order processing.
M #stablished and managed 6%+ fulfillment through =%$ logistics to process almost :000 dail' orders.
M )eplaced legac' ecommerce infrastructure with new *ntershop platform.
M #stablished and managed :8 person 6rd part' call center to support sales and customer ser!ice.
Res+lts: M $caled operations to process an a!erage of :000 orders per da', o!er 7600 million in annual sales.
M )educed credit card fraud b' more than 7: million annuall'.
M (onsolidated back office staff among se!eral direct channels sa!ing 79.: million annuall'.
@"rector0 Bear 2000 (roCect0 .on-7n2ormat"on :echnolo%60 New >erse' B199939000D
&e$ an$ assemble$ a corporate team which addressed all non3*/ issues related to the Y9& technolog' con!ersion.
0ssessed more than 900 operating locations. ,anaged more than 80 ke' accounts and in!estors inGuires to asses $on'Ks
entire on3going capabilit'. .e!eloped database of 8000N de!ices and conducted on site training at more than 60 facilities for
business contingencies and continuit'.
)eported findings and progress to $on'Ks executi!e steering committee comprised of the %resident, (11, (*1, (H1, (hief
+egal (ounsel, %resident of $ales, and heads of all corporate and marketing groups.
-ana%er0 Re2+rb"sh"n% an$ (ro$+ct )+pport0 )erv"ce @"v"s"on0 /exasC,exico B199:31999D
(roCect -ana%er0 *ons+mer (ro$+cts *enter0 )erv"ce @"v"s"on0 /exasC,exico B19983199:D
*hallen%e$ to ma"nta"n a stable an$ e22ect"ve operat"on in (hicago while moderni"ing the refurbishing group and
establishing a new ,aGuiladora facilit' in /amaulipas, ,exico. /he refurbishing operation, originall' located in (hicago, tested,
repaired, and repackaged returned products for resale. ,aintained a 740 million operating budget, recei!ed nearl' 1.J million
products per 'ear, completed the c'cle in 19 weeks, and utili"ed 6rd part' !endors where needed. +ed operations to support 6
million pieces per 'ear and maintained direct o!ersight for the importCexport operation, warehousing and logistics, information
technolog', finance and 7680 million customer credit processing.
0chie!ements in the build and start3up phase of the ,exican operation resulted in the promotion to ,anager of )efurbishing
and %roduct $upport with a staff of 980 emplo'ees.
/he moderni"ation and restructure of the refurbishing group reduced the 193week c'cle time to 4.8 weeks, reduced outsourcing
cost 79 million, and reduced the operating budget 719 million.
)educed product scrap cost b' 71:m annuall'.
>arl6 )on6 >lectron"cs: )ta22 =cco+ntant0 )en"or =cco+ntant then =cco+nt"n% -ana%er, B198831998D
EDUCATION
/achelor o2 )c"ence0 =cco+nt"n% %ost (ollege, Eaterbur', (/