Be the best

you can be!

WAITER TRAINING
INTRODUCTION
FRIDAS CANTINA
! Multilingual
! Presentable and hygienical l y acceptable
! Knowledge of al l products & dishes
! Knowledge of al lergies
! Skil ls of dealing with diferent
types of clients
! Recognition of work experience
! Agreeable and polite attitude
! Good communication skil ls
! Some abilities with computers and payment methods
! Punctuality and efciency
! Understanding on structure and processes of the particular
restaurant
GENERAL WAITERING SKILLS
! Alone person Have more needs, pay
more attention to needs (faster ser ving), be
more sympathetic and make him feel more
comfortable.

! Romantic dinners Suggestions of
specifc foods or drinks (champagne / wine).
Romantic attentions e.g. fowers / candles.

! Group Dinners Higher level of
efciency and attention. Ser ve the food at
the same time.
Informal group - Maybe suggestions of
shared items (such as j ars of Sangria),
friendl y but professional approach.

Formal group suggestions of wines, high
level of formality.
DEALING WITH DIFFERENT SITUATIONS
! Children Special meal suggestions and
precautions. Correct seating. Form of
distraction (games, books, crayons, etc.).
More friendl y and gentle approach (ability to
deal with children). Pay attention to mood
and needs (faster ser ving).
! Allergies Clear mentioning of common
al lergic ingredients (e.g. shrimps, nuts, etc).
Ser ver knowledge of how to deal with an
al lergic reaction and symptoms. Clear
communication with the kitchen.
! Spicy or diverse foods Clear
mentioning of spicy or strange foods.
Knowledge of these types of dishes. Direct
mentioning on the menu.
DEALING WITH DIFFERENT SITUATIONS
! VIP customer Awareness of VIP
status (Proper communication between
all restaurant staf special visit from
chef / manager). Complimentary
products. Faster service. Give more
personal attention (ask about meal,
etc.). Polite and formal.
! Birthdays or events Awareness of
events. Possibility for specifc group
menus. Recommendation of drinks. In
case of birthdays / anniversaries, give
a complementary dessert or cake or
drink (dependent on event).
DEALING WITH DIFFERENT SITUATIONS
Plantain Chips
K & S Dog
Al l ergic Issues: No common al l ergies.
Sensitivity issues: Spicy (chil l i).
Product description: Sl iced pl antains, fried until gol den brown and
sprinkl ed with chil l i powder and cinnamon and ser ved with a dip of hot
chil l i sauce.

Sel l ing approach: Due to l ow popul arity, you must promote the product
and suggest it to the customers. Management has decided to put these
chips on a special ofer tel l the customers about this ofer.

Preparation time: 10 minutes.
KNOW THE DISH - STARTER
Chicken Fajitas
K & S Star
Al lergic Issues: Lactose.
Sensitivity issues: Mild spicy (cayenne pepper).
Product description: Chicken strips marinated & seasoned, and
sauted with onion and peppers; ser ved with tortil las, guacamole, salsa
and creme frache.

Sel ling approach: Due to high popularity and high proft, this dish
needs little promotion from the waiters.
Preparation time: 20 minutes.
KNOW THE DISH MAIN COURSE
Tequila & Mint Pineapple
K & S Plow horse
Al l ergic Issues: No common al l ergies.
Sensitivity issues: Contains al cohol (bad for chil dren or recovering
al cohol ics).
Product description: Pineappl e cubes ser ved with a thin coating of tequil a
and sugar.

Sel l ing approach: Al though this dish has a l ow proft, it has an above
average popul arity management has decided to keep it on the menu.
Terefore, this dish needs l ittl e promotion from the waiters.
Preparation time: 7 minutes.
KNOW THE DISH DESSERT
Tank you for your attention!

For more detailed help guides, to help improve your waiter skil ls,
please refer to your employee package where you wil l fnd:
! Know the Dish Starters

! Know the Dish Main Course
! Know the Dish Dessert
! Improve your communication skil ls
! Tips & tricks of the Trade Guide to being a good waiter
! Basic food knowledge
! Basic First Aid
CONCLUSION