Final assessment report of e-governance Mission Mode Project Common service Centers For the State of Rajasthan
Department of Information Technology Arya Institute of Engineering & Technology, Jaipur Rajasthan Technical University, Kota May-2014
Final assessment report for the Common Service Centers in Rajasthan
Declaration
I Prabhudutta Ray do hereby declare that the work, which is being presented in the final assessment report is an authentic record of my own work carried out by me and is not submitted earlier to any other organization or institute in any purpose.
Acknowledgement
God is omnipotent, omnipresent and omniscient. I bow before Him for showering His blessings on me. This report is an outcome of the blessings of God and the good wishes of my parents, colleagues, friends and students who are working with me in this project. I am very much grateful to our chairman Sir Dr. Arvind Agarwal for his constant inspiration and support for completing this report successfully. I express my gratefulness and appreciation to our beloved Principal Sir Dr. M.L.Gupta and Director Sir Dr. Surendra Sharma who gave me valuable suggestions during the preparation of this interim report. A special word of thanks to our respectful head of Training and placement cell Ms. Gundeep Chadda and Ms. Roopneet Kaur for her important tips failing which this report would not be completed in time. I would like to extend my thanks to Ms. Richa Bhatnagar, Asst. Manager and State Anchor for CSC project of Rajasthan who gave me valuable suggestions during the preparation of this report. I wish to express my special thanks to Mr. Ashish Agarwal student of Computer Science & Engineering branch of Arya Institute of Engineering & Technology who helped me very much in making this report a reality.
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Mr. Prabhudutta Ray Associate Professor & Head Department of Information Technology AIET, J aipur
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Table of Contents 1. Introduction 1.1 National e-Governance Plan....3 1.2 Mission Mode Projects....... 4 1.3 Objectives... 5 1.4 Common Services Centres Scheme.6 1.5 Description of the Common Services Centres Scheme....7 2 Operating details of the CSC schemes...9 2.1 Building the Rural hubs....9 2.2. Role of Department of Information Technology, Government of India ...10 2.3 The State Designated Agency (SDA) ....10 2.4 Role of the NLSA...11 2.5 Role of the Service Center Agency (SCA).. ..11 2.6 The Village Level Entrepreneur (VLE)..11 2.7. Description of the CSC Infrastructure...12 3. CSC enabling service transformation.13 3.1 CSC Scheme ..14 3.2 Leveraging CSCs as Business Correspondents....15 3.3 CSC Structure in Rajasthan .15 3.4 SERVICES ..16 3.5 Operational CSCs17 3.6 Network of kiosks...20 3.7 Department wise transactions..22 3.8 Department wise survey...23 4. E-Mitra.25 4.1 E-Mitra Transaction details.26 4.2 Average income per kiosk...27 4.3 Transactions Growth ..27 4.4 Challenges...28 5. Establishment of DOIT&C in Rajasthan State30 5.1 Services offered by the DOIT&C of Rajasthan state...........31
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5.2 About CSC Scheme in the Rajasthan...32 5.3 Objective...32 5.4 Vision & Mission of CSC for State of Rajasthan.32 6. Details survey of CSC scheme implemented in the state of Rajasthan...35 6.1 Implementation steps followed for CSC in the state of Rajasthan37 6.2 CSC Structure in RAJ ASTHAN..37 6.3 Funding collections....38 6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan...38 7. DeGS Responsibilities..39 8. Training and Publicity and review meeting has been done for CSC..46 8.1 Details of Publicity done for CSC Project ................53 8.2 Details of Project Visits by Dignitaries..55 8.3 Project Dashboard from 01-01-2014 to 31-01-2014.56 8.4 District Wise Transactions from 01-01-2014 to 31-01-201456 9. Descriptions of some of the CSC KISOKS visits..59
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1. Introduction Government of India had launched the Common Service Centre (CSC) Project for providing sustainable digital access to rural communities and for giving the necessary impetus for upliftment of the rural community. The project is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale. The National e-Governance Plan of the Government of India envisions making available all government, social and private sector services in areas of agriculture, health, livelihood, FMCG products, banking and financial services, utility payments etc. at the citizen's doorstep at an affordable cost. Common Service Centers (CSCs) have been conceptualized as the front end service delivery outlets enabling smooth and transparent governance at village level which will provide all government, private and social sector services through a single window. The CSCs are not merely service delivery windows- they are positioned as change agents that will promote rural entrepreneurship, build rural capacities, and enable community participation and effect collective action for social change through a bottom up model which focuses on the rural citizen. Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across 6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosks are to be setup under the scheme in the state of Rajasthan. 1.1 National e-Governance Plan Over the years, a large number of initiatives have been undertaken by various State Governments and Central Ministries to usher in an era of e-Government. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them. E-Governance in India has steadily evolved from computerization of Government Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency. Lessons from previous e-Governance initiatives have played an important role in shaping the progressive e-Governance strategy of the country. Due cognizance has been taken of the notion that to speed up e-Governance implementation across the various arms of Government at National, State, and Local levels, a programme approach needs to be adopted, guided by common vision and strategy. This approach has the potential of enabling huge savings in costs through sharing of core and support infrastructure, enabling interoperability through standards, and of presenting a seamless view of Government to citizens. The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale
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digitization of records is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP. Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man" The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects and 8 components, on May 18, 2006. In the year 2011, 4 projects - Health, Education, PDS and Posts were introduced to make the list of 27 MMPs to 31Mission Mode Projects (MMPs). The Government has accorded approval to the vision, approach, strategy, key components, implementation methodology, and management structure for NeGP. However, the approval of NeGP does not constitute financial approval(s) for all the Mission Mode Projects (MMPs) and components under it. The existing or ongoing projects in the MMP category, being implemented by various Central Ministries, States, and State Departments would be suitably augmented and enhanced to align with the objectives of NeGP. In order to promote e-Governance in a holistic manner, various policy initiatives and projects have been undertaken to develop core and support infrastructure. The major core infrastructure components are State Data Centres (SDCs), State Wide Area Networks (S.W.A.N), Common Services Centres (CSCs) and middleware gateways i.e National e-Governance Service Delivery Gateway (NSDG), State e-Governance Service Delivery Gateway (SSDG), and Mobile e-Governance Service Delivery Gateway (MSDG). The important support components include Core policies and guidelines on Security, HR, Citizen Engagement, Social Media as well as Standards related to Metadata, Interoperability, Enterprise Architecture, Information Security etc. New initiatives include a framework for authentication, viz. e- Pramaan and G-I cloud, an initiative which will ensure benefits of cloud computing for e-Governance projects. 1.2 Mission Mode Projects A mission mode project (MMP) is an individual project within the National e-Governance Plan (NeGP) that focuses on one aspect of electronic governance, such as banking, land records or commercial taxes etc. Within NeGP, "mission mode" implies that projects have clearly defined objectives, scopes, and implementation timelines and milestones, as well as measurable outcomes and service levels. NeGP comprises 31 mission mode projects (MMPs), which are further classified as state, central or integrated projects. Each state government can also define five MMPs specific to its individual needs.
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Central MMPs State MMPs Integrated MMPs Banking Agriculture CSC Central Excise & Customs Commercial Taxes e-Biz Income Tax (IT) eDistrict e-Courts Insurance Employment Exchange e-Procurement MCA21 Land Records(NLRMP) EDI For eTrade Passport Municipalities National e-governance Service Delivery Gateway Immigration, Visa and Foreigners Registration& Tracking e-Panchayats India Portal Pension Police(CCTNS)
e-Office Road Transport
Posts Treasuries Computerization
UID PDS
Education
Health
Treasuries Computerization
Table 1: Different classes of MMPs 1.3 Objectives The objective is to develop a platform that can enable Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of the country. The CSC Scheme is being implemented in a public private partnership (PPP) framework with a focus on rural entrepreneurship & market mechanisms. The CSCs has been set up by private entities called as Service Centre Agencies (SCA), who are appointed by the State Governments. The CSCs are run by the Village Level Entrepreneurs (VLEs) who are appointed by the SCAs to run and manage the CSCs at pre-defined locations.
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As on 30th J une 2011, 95710 Common Services Centers have been set up across the country, covering 31 States/UTs out of the targeted 100,000 centers to be set up - one per every six villages. The CSCs are being set up in the Public Private Partnership (PPP) mode. As envisaged under the Scheme, a National level Special Purpose Vehicle SPV has been formed as a permanent entity to provide ongoing support to the CSCs and to catalyse services to be channelized through the network. The name of the CSC SPV is CSC e-Governance Services India Ltd. It is also now proposed to reposition CSCs as a network of Bharat Nirman CSCs to be set up in each Gram Panchayat as a delivery point of public services for rural areas. Accordingly, additional 150,000 Bharat Nirman CSCs are proposed to set up for the uncovered Panchayats.
1.4 Common Services Centres Scheme Implemented under the National e-Governance Plan (NeGP) formulated by the Department of Electronics and Information Technology (DeitY), Government of India, the Common Services Centers (CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government, Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment, FMCG products, banking, insurance, pension, utility payments, etc. The Scheme is being implemented in a public private partnership framework with a focus on rural entrepreneurship & market mechanisms. The CSCs have been set up by implementation partners called as Service Centre Agencies (SCA), who are appointed by State Designated Agencies (SDAs) through a transparent bid process. The CSCs are operated and managed by Village Level Entrepreneurs (VLEs) who are appointed by the SCAs. The location of each of the one lakh CSCs is decided in consultation with the State Designated Agency (SDA) to serve a cluster of 6-7 villages, thereby covering close to 6.50 lakh villages across India. This is the worlds largest government approved ICT enabled network and is ideally positioned to strengthen Indias banking network, by extending the business correspondent network. To facilitate the successful implementation of the CSC Scheme, a Special Purpose Vehicle (SPV) named CSC e-Governance Services India Ltd has been incorporated under the Companies Act 1956. The SPV aims to: Ensure systemic viability & sustainability of the CSC Scheme Monitor achievements of the outcomes by the CSCs Enable delivery of G2C and B2C services through CSCs Provide a standardized framework for collaborative decision making Build stakeholder capacity and replicate best practices
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State e-Governance Vision "The Government of Rajasthan would leverage Information & Communication Technology (ICT) not only as a tool for improving governance and employment opportunities, but also more significantly as a means to enhance the quality of life & bridging the socio-economic divide in the state." Strategy to Realize Vision Focus on Services, especially G2C Business Process Reengineering & Change Management Creation of Service Delivery Platform Capacity Building Emphasis on Public Private Partnerships Sharing of common infrastructure & software, using interoperable standards Institutional Framework In place as per the Government of India guidelines
Figure 1: Institutional Framework
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Major Policy Decisions
Utilization of up to 3% plan funds by all government departments for e-Governance. Impact: Rs 296 Crores in FY12-13 for e-Governance All government departments to identify and roll-out e-service delivery of minimum two G2C services. Policy for use of shared infrastructure Core NeGP infrastructural elements to be mandatorily shared across the state to deter departments create their own DCs, WANs, Kiosks etc. IT skills have been made mandatory for recruitment to the post of LDC and stenographers in State government. Incentive on obtaining RSCIT Rajasthan Guaranteed Delivery of Public Services Act, 2011
1.5 Description of the Common Services Centres Scheme Implemented under the National e-Governance Plan (NeGP) formulated by the Department of Electronics and Information Technology , Government of India, the Common Services Centers (CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government, Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment, FMCG products, banking, insurance, pension, utility payments, etc.
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Figure 2: CSC Frame work
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Figure 3: CSC facility centers
Part of the National e-Governance Plan under Bharat Nirman has the following structure such as National e-Governance Plan envisages a three pillar model: State Data Centres Back-end State Wide Area Networks Delivery Channel Common Services Centres Front-end Budgetary allocation of over Rs.27,000 crores for enabling e-Governance Services to the doorstep of rural citizens 100,000 Common Services Centers to be rolled out by 2008-09. IL&FS as Program Management Agency to facilitate the rollout in a PPP format. 2 Operating details about the schemes: - 100,000 Common Services Centers in Rural India - 10,000 in Urban India One CSC to service a cluster of 6 villages 6,00,000 villages networked CSCs enabled with appropriate IT Infrastructure and Connectivity Scheme to be implemented in a PPP Framework Focus on Rural Entrepreneurship & Market Mechanisms Focus on Private Sector services for quick sustainability CSCs to be positioned as the retail extension outlets in rural India No Capital Subsidy but Guaranteed Revenue Support from State/Centre 2.1 Building the Rural Hubs The task is to integrate the commercial goals of private sector with the larger development goals of the State as well as Nation Hence, the Scheme is being deliberately positioned as a multi-dimensional initiative: Not just e-governance; not just information; not just digital services
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But all that and more based on the Community needs The Scheme is not about rolling out IT Kiosks but building 100,000 rural businesses linking rural India to a basket of information, goods and services through end-to-end demonstrable models
Block diagram of the CSC Structure with the services description
Figure 4: block diagram of the CSC structure
2.2. Role of Department of Information Technology, Government of India DIT worked as an initiator and catalyst to Provide Policy & Regulatory Support Coalesce Central and State support for the CSC Scheme Undertake necessary approvals at the Central and State level for smooth implementation of the Scheme Provide necessary support for delivering e-Governance Services Facilitate infrastructure Support through SWANS, SDCs
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Provide the Minimum Guarantee Revenue Support 2.3 The State Designated Agency (SDA) Policy & Regulatory Support at State Level Facilitate integration of the existing ICT enabled government schemes into the CSC. Selection of SCAs through a competitive bidding process. Provide local infrastructure support SWAN, SDC, Land, Space, Power etc. Coordinate with State Government Departments for enabling eGovernance Services and Content Facilitate coordination and follow-up at District/Block/Panchayat level Coordination with Industry Associations and Service Providers Support Capacity Building efforts 2.4 Role of the NLSA Programme Management Support at National Level Creation of a sustainable Business Model. Formulating a CSC Roadmap for implementation. Developing a transparent procurement and monitoring process. Coalesce partnerships & Assist State Governments in selecting the Service Centre Agencies (SCAs) Facilitate to mobilize resources from various sources as need felt at the State Level. Develop Training & Capacity Building Plans. Knowledge Exchange, Integration of Best Practices 2.5 Role of the Service Center Agency (SCA): Owner of the CSC business Set-up the CSCs in a phased manner with the requisite hardware and software, Select CSC locations to balance equitable spread with sustainability.
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Maintain and manage the CSCs through locally selected and trained kiosk operators after properly identifying entrepreneurs. Promote the use of the CSCs in the rural areas through the state-level and local promotion campaigns. Interface with the State Government and other stakeholders. Introduction of new services from time to time including aspects like service charges, collection and remittance, quality of service parameters, protocols. 2.6 The Village Level Entrepreneur (VLE) Required Skills Proximity to customer & understanding of consumer needs. Trusted by consumer. Willingness and ability to learn computers and products. Initiative to tap local revenue generation potential Provided by the following Resident of kiosk village Part investment by kiosk owner Educated Support from NLSA with training, content development, linking with other potential service providers
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Figure 5: CSC with private and public sector
2.7. Description of the CSC Infrastructure
100 150 sq. ft space 2 PCs with UPS 2 Printers (Inkjet +Dot matrix) Digital/Web Camera Wired /Wireless Connectivity ( as per availability) Figure 6: CSC centers Genset/Inverter, Mobile Phone , Furniture and Fixtures
OS and other software
Figure 7: CSC cervices operational
Total Estimated Cost per CSC: INR 1.25 1.50 lacks (excluding land and building)
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3. CSC enabling service transformation
Figure 8: CSC offered services to the citizen
CSCs would be the platform for fundamental transformation of the ways in which development challenges would be met in rural India.
Figure 9: services for the citizen
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Figure 10: Enabling service delivery, bridging the digital gap
Objective All Government services should be available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability Number of Proposed CSCs In India 1,00,000 Common Services Centers In Rajasthan 6626 Common Service Centers 1 CSC covers 6 villages i.e. 1:6 CSC would be equipped with minimum required IT Infrastructure and would also have broadband Internet connectivity (256 Kbps). 3.2 Leveraging CSCs as Business Correspondents
On April 26, 2010, the Reserve Bank of India (RBI) has allowed Banks to engage with CSC Operators/ VLEs as Business Correspondents, for Financial Inclusion by Business Correspondents. There are a number of advantages for a bank to appoint CSCs as business correspondents/ customer service points, either directly, through the SCAs or the CSC SPV.
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Figure 12 : Leveraging CSCs as Business Correspondents
3.3 CSC STRUCTURE IN RAJASTHAN
State Designated Agency (SDA) RISL ( Rajasthan Info Service Ltd) District e- Governance Society (DeGS) Maneuvering arm of SDA in respective districts. Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4055 CSCs in 4 Divisions. (Ajmer, Kota, J aipur, Udaipur) 2. Vakrangee Software Ltd. for 2571 CSCs in 14 districts of 3 Divisions. (Bikaner, Bharatpur, J odhpur) Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneur being selected by the SCA concerned through advertisement and campaign in rural Rajasthan. However it has been relaxed since November2010. Project Management CSC-SPV, GoI
Operational CSCs
3614 operational for B2C services out of which appx 2000 CSCs started delivery of G2C services. Remaining CSCs require BSNL connectivity 38 lacs transactions in last FY (11-12)
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825 CSCs with more than 200 transactions per month 25 services (17 G2C and 8 B2C) currently offered (other than SCA)
3.4 SERVICES State Government is running e-Mitra portal (www.emitra.gov.in) for delivery of G2C services. For monitoring of operationalisation of CSCs across all stakeholders, www.cscmis.emitra.gov.in is used E-Mitra portal is the common interface portal based on Prepaid mechanism. All the G2C services are delivered in state through e-Mitra portal. Service =Application +Payment Typically. Resulting in a Receipt or Digital delivery Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk financially more viable, we encourage Business to Citizen (B2C) services as well. CSC Services ( G2C & B2C )
SL.No. G2C Services B2C services 1 Utility Bill Payment : Electricity (DISCOMs) & Water (PHED) Utility bill payments: Landline and Mobile (BSNL) 2 Digitally signed certificates for caste, bonafide, income and solvency. Utility bill payments Airtel, Reliance, Tata, Idea, MTS etc. (12 districts) 3 Online applications and payments (RPSC, Panchayati Raj, PWD etc.) Financial and Insurance services: ICICI (Churu, J aipur, J odhpur, Nagaur) 4 Request copies of answer sheets (Board of Secondary Education) Online LPG gas booking (J odhpur) 5 NREGS Services DTH recharge Tata Sky, Big TV, Dish TV (many districts) 6 Digitally signed copies of Land Records (Niwai, Tonk) RSRTC roadways online ticketing (Bharatpur, J aipur) ** (in selected districts) Pre-paid mobile recharge Airtel, Reliance, Tata, Idea, Vodafone, BSNL etc. (many districts) 7 Collection of dues/fees for Rajasthan Housing Board (J odhpur)
8 Application for PAN card (J odhpur) 9 Application for Ration card (Alwar, Dausa, J aipur)
10 Application for eGram services (EG1/2) (Churu, Dausa etc.)
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3.5 Operational CSCs
ROAD AHEAD Additional 3012 CSCs to be operational Significantly boost rural kiosks by adding new services: Replication of digitally signed copies of land records throughout the state Municipal services: Birth, Death, Marriage certificates etc. Transport services: Application for learners license and payment of taxes/dues Increase the total services from current 25 to 91 Including 27 eDistrict and 38 SSDG Phase 1 services CSCs to be housed in BNRGSKs Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK) BNRGSK (IT enabled building) are being set up with solar power backup at all Panchayat Samitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and other important facilities such as: Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office Collection of important data Networking of Block level offices Latest progress & Updates of various schemes Banking counters at panchayat level Cheap rent @ Rs.1/- per month Availability of panchayat services Shifting of CSCs to BNRGSK is under progress Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
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Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
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3.6 Network of kiosks The assisted-delivery kiosks network of CSC and eMitra is a key front-end to deliver eServices to the masses. Referred to as CSCs in rural parts of Rajasthan Referred to as e-Mitra kiosks in urban parts A kiosk enables citizens to get information, avail a service, and make a payment etc. at the convenience of their neighborhood. Services Service =Application +Payment Typically. Resulting in a Receipt or Digital delivery Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk financially more viable, we encourage Business to Citizen (B2C) services as well. Some services are running across all districts, few are running in select districts. Eservices in all districts G2C B2C Utility bill payments: Electricity (DISCOMs) & Water (PHED) Utility bill payments: Landline and Mobile (BSNL) Digitally signed certificates for caste, bonafide, income and solvency.
Online applications and payments (RPSC, Panchayati Raj, PWD etc.)
Request copies of answer sheets (Board of Secondary Education)
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Eservices in selected districts G2C B2C Digitally signed copies of Land Records (Newai, Tonk) Utility bill payments Airtel, Reliance, Tata, Idea, MTS etc. (12 districts) RSRTC roadways online ticketing (Bharatpur, J aipur) Financial and Insurance services: ICICI (Churu, J aipur, J odhpur, Nagaur) Online LPG gas booking (J odhpur)
Other services in selected districts (Non eServices) G2C B2C Collection of dues/fees for Rajasthan Housing Board (J odhpur) Pre-paid mobile recharge Airtel, Reliance, Tata, Idea, Vodafone, BSNL etc. (many districts) Application for PAN card (J odhpur) DTH recharge Tata Sky, Big TV, Dish TV (many districts) Application for Ration card (Alwar, Dausa, J aipur)
Application for eGram services (EG1/2) (Churu, Dausa etc.)
Kiosks A wide network of kiosks facilitates for the delivery of eServices. Urban (e-mitra) Rural(CSC) 974 3544
Our target is to increase this further, particularly in rural areas Rajasthan government need more services to achieve this.
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Kiosks: Growth
Figure14: status total no Kiosks 3.7 Department wise transactions Our key stakeholders for these transactions are: DISCOMs PHED Digitally signed certificates BSNL Others 55% 18% 15% 5% 7%
Money handled by our network (1 st J an 2010 31 st Mar 2012, 27 months) DISCOMs Rs 2274 crores PHED Rs 106 crores Digitally signed certificates, launched in May 2011, is a remarkable success, with 1.6 lac transactions in J une 2012 alone! More than 50 lacs online recruitment apps received for RPSC and Panchayati Raj.
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DISCOMs and PHED Departmental counters and agents for utility bill payments hamper our kiosk network and result in non-uniformity across the state. DISCOM transactions via our kiosks: 30-40% PHED transactions via our kiosks: 70-80% And, 73% of our business is from DISCOMs and PHED 1. Accept utility bill payments (from citizens) solely through our kiosk network. 2. Accept new connection request additionally via our kiosk network. Revenue department Great success with the pilot of digitally signed copy of land records in Newai, Tonk 40 transactions/day from 1 kiosk @ Rs 30 from citizen Replicate the pilot throughout the State! Potential of 2-3 lacs transactions/month 3.8 Department wise survey Revenue, Home & Social Justice departments 1. Income, Solvency, Bonafide & Caste certificates to be mandatorily digital and to be solely delivered via our kiosk network. 2. Other certificates: Minority, Central caste, Central OBC certificates etc. to be additionally delivered via our kiosk network. Citizen convenience to seek a service, reduced foot-falls in govt. office and less-paper delivery of service, plus: Benefits of secure verification of a DSC, digital data backup, audit trail etc. Urban Local Bodies UITs and Municipalities 1. Birth, Death & Marriage registration certificates to be additionally & digitally delivered via our kiosk network. 2. Integration with existing web-enabled software (pilot in Bhilwara) to enable: a. All trade licenses
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b. Community hall booking c. Lease assessment, mutation, transfer d. Payment of taxes and dues Transport department Provide an additional channel for delivery of transport services including payments. Great demand for learners license. The process can be simplified for the citizens, for it may be digitally delivered via our kiosk network. 1. Learners license to be additionally & digitally delivered via our kiosk network, including payments. 2. All other taxes/deposits to be alternatively paid at our kiosk network. Social Justice department 1. Application for old age, handicapped and widow pensions to be made at our kiosk network. 2. Integrate with existing NIC software to enable this. Rajasthan Housing Board Provide an additional channel for payments of taxes/dues and deposits. 1. All taxes/dues/deposits to be alternatively paid at our kiosk network. Panchayati Raj & Rural Development departments IT services under the NREGA scheme are currently being executed by third-parties: man-with- machine. 1. All NREGA IT services to be preferentially/solely given to our kiosk network. (A rate circular for various activities has already been issued to promote kiosks in general.) 2. Data entry work on the accounting software of the Panchayati Raj (PriyaSoft) to be given to our kiosk network. Election department Photography for EPIC (Election Photo Identity Card) is carried out, once a month, at Tehsil level. 1. EPIC photography through a web-cam attached to computer to be done at our kiosk network.
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Technical and Medical Education 1. Application for online examination and deposit of fees to be mandatorily delivered via our network. RPMT, RPET, MAT etc. Based on the RPSC pattern Students need not visit the bank to deposit the fees. Government recruitments 1. Application for online recruitment and deposit of fees to be mandatorily delivered via our network. Based on the RPSC, Panchayati Raj etc. pattern Applicants need not visit the bank to deposit the fees. 4. E-Mitra Urban CSC =e-Mitra Electronic service delivery kiosks, novel state initiative for urban areas, launched in 2002 974 kiosks operational across the State More than 17 lakh transactions per month. Introduced issuance of digitally signed certificates last year More than 5 lakh digitally signed certificates have been issued through the CSC and e-Mitra network Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012. Started applications for copies of answer sheets of BSER, Ajmer, J ul 2012 More than 30 lakh consumers served through CSC and e-Mitra network in March 2012 ROAD AHEAD Merge into SSDG Delivery of additional services on the e-Mitra platform Automated payments reconciliation and disbursement
Figure 15: Kiosks ( e-Mitra + CSCs) : Growth 4.1 TRANSACTIONS Success of an e-Governance implementation is truly measured by the number of citizen transactions it commands! Total Transactions (in lacs)
March 2012 April 2012 May 2012 June 2012 July 2012
30
15
18
17
20
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4.2 Average income per kiosk Total Number of Transactions for J uly2012 =20 Lac SL. No 3 major services Transaction J uly 2012 Commission Rate (Rs.) Income 1 Utility bill payments 1460848 4 Rs. 5843392 2 Digital certificates 429649 30 Rs. 12889470 3 RPSC 14543 10 145430 TOTAL Income from three G2C services 18878292 Total number of Kiosk 4588 Therefore, Average income per kiosk by G2C Services 4114
Centres also earning additional income from B2C services appx Rs.1500- 2000/- per month 4.3 Transactions Growth
Figure 16 : Transactions Growth
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4.4 Challenges Fund Transfer Total Revenue Collected through CSC & emitra Kiosks for the FY 11-12 is Rs. 2059 Crores Problem in Fund transfer in different stakeholders bank accounts Non availability of Banks in rural areas; Channelizing through Business correspondents activity Non availability of Broadband Connectivity in rural areas Provision of V-SAT at GP & PS is under progres
Detailed survey for implementation of Common service centers in Rajasthan
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5. Establishment of DOIT&C in Rajasthan State Much before the era when IT became a buzzword in 1987, the State Government of Rajasthan has established a Directorate of Computers, headed by an officer from the Indian Administrative Services cadre, with objectives ranging from formulating the policies & creating awareness to provide technical consultancy to the State Government Departments for computerization. A separate cadre comprising computer professionals System Analysts, Analyst-cum-Programmers, Programmers, Assistant Programmers and Informatics Assistant was specially created to implement computerization projects. The details of the formation of this body are as follows 1987 Department of Computers under Planning Department 01 April 1988 Constituted as Directorate of Computers 30 September 1997 Renamed as Directorate of Information Technology 13 May 2002 Renamed as Department of Information Technology & Communication Thereafter in the year 1997, the Department was renamed as Department of Information Technology. In the year 2002, the Department was rechristened as Department of Information Technology & Communication. The mandate of the department, now, is as under : Act as a Nodal Agency for computerization in Rajasthan.
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Formulate Policy and guiding principles regarding computerization and monitor their implementation. Develop new areas for computerization. Create awareness, promote and propagate use of computers and modern office equipments in Government Departments and Organizations. Arrange and co-ordinate for this purpose Refresher Courses / Seminars / Workshops / Trainings. Publish important literature and manuals and distribute them. Co-ordinate between State Government, Semi-Government and Government of India agencies concerned with computerization. Co-ordinate computerization projects taken up in the State Government agencies. Provide technical advice to State agencies for preparation of feasibility report. Provide technical advice for selection, procurement, installation and implementation of customized and standard hardware and application software. Recruitment and cadre management of computer professionals under the control of the department. Co-ordinate development of standards and Codes for data collection, compilation and dissemination. Take up other jobs as may be appropriate in the interest of computerization in the State. All establishment matters relating to officers and staff under the administrative control of the Computer Department other than the matters allotted to the Departments of personnel, General Administration and Finance Department. 5.1 Services offered by the DOIT&C of Rajasthan state Government To Government(G2G) Government ToBusiness(G2B) Government ToCitizen(G2C) Aadhar (UID) BIP(Single Window system) Apna Khata: Land Records Computerization Biometric Attendance System eProcurement BPL Census Chief Minister Information System RSWAN Common Service Centre e-Secretariat State Public Procurement Portal e-Gram File Tracking & PUC Monitoring System VAT e-Mitra
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IFMS e-Sanchar LITES
e-Sugam-Public Grievances MIS Portal for RGDPS Act, 2011
Apna Khata: Land Records Computerization 5.2 About CSC Scheme in the Rajasthan Common Services Centers Scheme is part of the National e-Governance Plan. The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e- governance on a massive scale. The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills. The Scheme creates a conducive environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the government in the development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation over the entire State.
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The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills. 5.3 Objective All Government services should be available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability Number of Proposed CSCs In India 1,00,000 Common Services Centers In Rajasthan 6626 Common Service Centers 1 CSC covers 6 villages i.e. 1:6 CSC would be equipped with minimum required IT Infrastructure and would also have broadband Internet connectivity (256 Kbps).
5.4 Vision & Mission of CSC for State of Rajasthan Government of India has formulated the National e-Governance Plan (NeGP) with the vision of providing all government services in an integrated manner at the doorstep of the citizen at affordable cost. To achieve this larger mission of the NeGP, the Department of Information & Technology (DIT), Government of India, has planned to rollout out 100,000+Common Services Centers (CSCs) across the country especially in rural areas by March 2011. The Common Services Centers (CSCs): CSCs are envisioned as the front-end delivery points for Government, private and social sector services to rural citizens of India. The objective is to develop a platform that can enable Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of the country through a combination of IT-based as well as non-IT-based services. The Common Services Centers Scheme envisages provisioning of the B2C services along with the G2C services. The SCA will have to integrate and coordinate with the various B2C Content providers. The entire responsibility for gathering the functional requirements of B2C services, development and deployment of the services rests with the SCA. Commercial Services Mobile Recharge
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Insurance Services The SCA would manage relationships with the SDA for provision of G2C Services through the CSCs. The SCA will also be required to interface with the other State Government Agencies and collaboratively work on improvement of services offered and introduction of new services from time to time. The SCA would also take the onus of collecting the already digitized data from various Government departments at Taluka / GP level, and upload the same on the central server. This would be critical to consolidate. G2C services E-Mitra B2C Services Airtel Mobile Food Departement New Ration Card Planning Form EG2 R P S C Examination Fees B.S.N.L. LandLine Bill Payment ICICI Pru. Life Insurance Payment B.S.N.L. Mobile Bill Payment Income Tax - PAN Card Service P.H.E.D. Rural Water Bill Payment J DR VVNL Electricity Bill Payment Revenue - Application for Income/ST/Bonafide P.H.E.D. Urban Water Bill Payment AVVNL Electricity Bill Payment J VVNL Electricity Bill Payment R P S C Exam Form Fill Panchayat Birth Certificate Vodafone Mobile B2C Services examples 1. MOBILE RECHARGE SERVICE: Mobile Phone, a boon to mankind, no longer is a luxury item but instead has become a necessity in every ones life. It has emerged as a strongest technology to bridge digital divide between urban haves and rural have not. Government and private agencies have also started using Mobile Phone to deliver citizen and business services to common man. Within two decades of its launch in
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India, mobile phone has reached at remote rural hamlet despite the much known hurdles like lack of connectivity and electricity and low level of literacy. In the other side, it has created lakhs of direct and indirect job opportunities for youths. It has emerged as a delivery channel for different kind of services and now anyone can transfer amount from one bank account to another using their mobile phone. After the launch of 3G technologies in India users are able to access health, educational, agricultural, infotainment services on their mobile phone. Services available regarding MOBILE RECHARGE are as under- MOBILE PIN RECHARGE: - The mobile can be recharged by using Mobile PIN Recharge service that is provided at CSC Centres. MOBILE e-RECHARGE:- Mobile e-Recharge service is also available at CSC centres. DTH RECHARGE:- DTH Recharge service is also available 2. INSURANCE: Services available regarding INSURANCE are as under- LIC General Insurance Premium Payment G2C Services: - E-Mitra is an integrated project to facilitate the urban and the rural masses with maximum possible services related to different state government departments through Lokmitra-J anmitra Centers/Kiosks. The e-Mitra Project integrates LokMitra (an urban centric e-government project) and J anMitra (a rural centric e-enabled service delivery system) so as to bring together all the departments under one roof in an efficient, transparent, convenient and friendly manner using IT in all or any aspects of citizen service to maximize speed, accountability, objectivity, affordability and accessibility from the perspective of the citizens. Various Citizen-centric services of Government departments are being made available in integrated form through 'e-Mitra' centers / kiosks also known as service & information delivery points. This project has been implemented across 32 districts under Public-Private Partnership (PPP) model. The key objectives of the project are as mentioned below:- Provide for hassle free one-stop solution to the citizen. Unified e-services platform minimize multiple interaction points for the citizen and hence reducing the wastage of valuable time. Combines best features of LokMitra & JanMitra models. Enhanced services basket more departments including private sector services. Uniform information interchange architecture.
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Public-Private Partnership model for Front Offices. Back Office to be owned by Government but operated by Technology Partner. Will provide employment to over 2000 educated youths. Uses real time, Internet & batch processing modes. Being expanded across the state in phased manner. 6. Details survey of CSC scheme implemented in the state of Rajasthan The Government of Rajasthan would leverage Information & Communication Technology (ICT) not only as a tool for improving governance and employment opportunities, but also more significantly as a means to enhance the quality of life and bridging the socio-economic divide in the State. The State Government intends to make conscious efforts to see that benefits of IT/ ITeS in terms of employment generation and economic up-liftment percolates to all sections of the society, particularly to those living in rural and remote areas. E-Governance Framework includes: Adherence to the vision of IT Policy 2007 Timely completion of Core NeGP projects in the State Standardization and Security Aspects Capacity Building End-to-end Service Delivery under: Government to Citizen (G2C) Services Government to Citizen (G2C) Services Business to Citizen (B2C) Services Government to Government (G2G) Services Based on the real survey there are several information has been captured that are categorized in to the different disciplines which are describe the following format. A) Introduction B) Activities Completed so Far 1. Institutional Framework of CSC in Rajasthan 2. Setting up of services delivery portal 3. Setting up of a robust monitoring mechanism 4. Preparation of training material for VLEs 5. Digital Certificates 6. Integration of G2C e-Mitra portal with B2C portals of SCAs 7. Integration with Payment Gateway Aggregator
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8. Integration of Online Fund Transfer Module with eMitra 9. Integration of eMitra with CSC SPV portal for prepaid services C) Next Steps 1. Service Basket Enhancement 2. Publication of bimonthly newsletter D) Fund Utilization Introduction The National e-Governance Plan of the Government of India envisions making available all government, social and private sector services in areas of agriculture, health, livelihood, FMCG products, banking and financial services, utility payments etc. at the citizen's doorstep at an affordable cost. Common Service Centers (CSCs) have been conceptualized as the front end service delivery outlets enabling smooth and transparent governance at village level which will provide all government, private and social sector services through a single window. The CSCs are not merely service delivery windows- they are positioned as change agents that will promote rural entrepreneurship, build rural capacities, and enable community participation and effect collective action for social change through a bottom up model which focuses on the rural citizen. Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across 6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosks are to be setup under the scheme in the state of Rajasthan. B. Activities Completed so Far 1. Institutional Framework of CSC in Rajasthan:-
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Figure 18: block diagram Institutional framework of CSC 6.1 Implementation steps followed for CSC in the state of Rajasthan The implementation of CSCs is being done through a public private partnership (PPP) model with the following key players: Level 1: A village level entrepreneur (VLE) (loosely analogous to a franchisee) sets up a CSC kiosk in the village to provide services to rural consumers in a cluster of 5-6 surrounding villages. The Government of Rajasthan has decided that women will be given priority for selection as VLEs in Rajasthan. At present, 6316 VLEs are providing a basket various B2C and G2C services in all 33 districts of Rajasthan Level 2: The Service Center Agency (SCA) (loosely analogous to a franchiser) is the operator which manages; trains and builds the VLE network across the district. An SCA can service one or more districts in a state with one district covering approximately 100-120 CSCs. In the seven divisions of the State, four divisions are handled by one SCA while in the remaining three divisions M/s Vakrangee Software Ltd is acting as the SCA. Name of SCA Divisions M/s Vakrangee Software Ltd Bharatpur, Bikaner, J odhpur (14 districts) M/s CMS Computers Limited, J aipur Ajmer, J aipur, Kota, Udaipur (19 districts) Level 3: The State Designated Agency (SDA) facilitates the implementation of CSC scheme within the state. It is primarily responsible for providing policy, content, financial and other support to the SCAs in the state. RajCOMP is the SDA for the state of Rajasthan. RajCOMP Info Services Ltd is the SDA for the state of Rajasthan. 6.2 CSC STRUCTURE IN RAJASTHAN State Designated Agency (SDA) Rajasthan State Designated Agency For Computers (RajCOMP) Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4054 CSCs in 4divisions. (Ajmer, Kota, J aipur, Udaipur) 2. Zoom Developers P Ltd. for 2572 CSCs in 3 Divisions. (Bikaner, Bharatpur, J odhpur)
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Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneurs to be selected by the SCAs. National Level Services Agency (NLSA) IL&FS
6.3 Funding collections Total Project Cost Rs. 106.40 Crores calculated on following normative value The SCAs to be provided a 'Guaranteed Revenue Support from Government (maximum Rs. 3333/ Per Month Per CSC) 4% of the total project cost has been kept as administrative charges to roll out the project by SDA. Funded by the Government of India on a 50:50 basis. The State share is being funded by Government of India in form of Additional Central Assistance (ACA).
6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan
The distributions of all 7 divisions to both SCAs are as per the following chart
Sr. No.
Divisions Service Centre Agency Rate in Rs. Per month per CSC Number of CSC in respective division Per year expenditure 1 Jaipur CMS computers Ltd 200 1156 Rs. 28.00 lacs 2 Ajmer CMS computers Ltd 940 878 Rs 99.00 lacs 3 Kota CMS computers Ltd 840 706 Rs 71.00 lacs 4 Udaipur CMS computers Ltd 640 1314 Rs 101.00 lacs 5 Bharatpur Zoom Developers P Ltd 1440 607 Rs 105.00 lacs 6 Bikaner Zoom Developers P Ltd 1040 1014 Rs 127.00 lacs 7 Jodhpur Zoom Developers P Ltd 2700 951 Rs 308.00 lacs Total 6626 Rs. 839 lacs (3356lacs for 4 yrs)
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SCA will have to provide minimum revenue support of Rs.1,000/- (Rs. One thousand)/month or 50% of the revenue support quoted, whichever is higher, every month to the Village Level Entrepreneurs for the entire project period.
FUND FLOW SDA will online transfer the revenue support to SCAs SCAs have been directed to open the Bank account of each VLE SCA will transfer the minimum revenue support of Rs.1000/- to VLE OR, 50% of the revenue support quoted, whichever is higher, Monitoring Mechanism developed for this above fund flow by SDA Fund transfer will generate sms / email to VLEs automatically & acknowledgment process. SDA ensure timely disbursement of Commission charges and revenue support to VLE online.
7. DeGS Responsibilities 1. Signing of MOU : a) Signing of MOU between DeGS & SCA as per the lines of E-Mitra. b) Copy of draft MOU is available in Guidelines at (www.rajasthan.gov.in) 2 .Appointment of Nodal officer: a) To provide support to SCA by issuing order & guidelines at block and district level as well as appointment of Nodal Officer as overall in charge of CSC activities. The list of such nodal officers & their contact details may be sent to SDA 3. Formation of District and Block Level Committees: a) Formation of District & Block level Committees to coordinate & monitor the overall scheme as per the guidelines 4. VLE Identification: a) VLE identification is to be chosen by SCA however, DeGS may provide support in selection of VLE in form of suggesting & sharing information available / working such group of women or individuals such as NGO, SHGs, Anganwadis, etc. b) Preferred eligibility criteria of VLE: 1) As per decision taken by Government of Rajasthan all VLEs has to be Women. 2) Essential minimum education qualification of the VLE should be a 10th pass from any
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recognized board. 3) Preference should be given to local candidates from the CSC village. 4) The VLE should be fluent in reading and writing the local dialect as well as have basic level knowledge of English language. 5) The VLE should preferably have a certificate from any computer institute showing that she knows the basic operations of the computer and usage of standard applications. 5. Location Identification: a) Since there is formal legal agreement between the SCAs & VLEs, it is for them to choose the appropriate location in identified village for setting up CSCs. However, with a view to expediting & facilitating the whole process, you are requested to issue appropriate action to the SDOs/ Tehsildars / BDOs in order to facilitate whole process. b) Criteria for choosing a location: Population density Commercial / Financial Institutions. Gram Panchayat Village headquarter Post and telegraph Education and health Facilities c) Although, DOIT&C has deployed a accountant at each district under FMS of e-Mitra, It is suggested that a Govt. Accounts may also be involved for overall supervision. d) Creation of Awareness of CSCs in proposed location of the Village: To achieve this, a full day workshop on CSC needs to be organized with the active participation of some key personalities in the area such as the Gram Sarpanch / Pradhan, Patwari, School Headmaster, Village Level Officer, Postmaster and Mahila Pramukh. Apart from them, invitation must be extended to self help groups, Community Based Organizations, womens organizations, health workers, farmers cooperatives, student etc. The day can be structured into several meaningful sessions that comprises of discussions, entertainment, audio- visual and poster campaigns, competitions, seminars, Local media/Cable, bulk SMS, Posters at Pancyayat/GP/selected villages. To finance the awareness programme, SDA (Raj COMP) will release a suitable amount not exceeding Rs.500/- each to the CSCs from the Administrative Expenses Budget and if required. 6. Certification of CSCs: 1. DeGS will depute the nodal officer at block and Tehsil level depending on the volume of CSCs to be certified by each officer in their respective jurisdiction. 2. Time limit has to be framed. ( Maximum 7- 10 days)
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3. The nodal officer will visit the CSC location and verify the IT & physical Infrastructure, Last mile connectivity, display boards, Legal VLE SCA relationship, Citizen CSC charter etc. 4. After verifying and obtaining the report he / she will update on the website www.miscsc.emitra.gov.in 5. All Formats for certifications are available at www. rajasthan.gov.in.
7. Revenue Support: SCAs will submit the bill on monthly basis for the Revenue support to DeGS which DeGS will verify and reconcile on lines of MOU signed with SCA. After verification bills will be forwarded to SDA for reimbursement of claim.
8. G2C Services: DeGS will sign the MoU with the line departments as per the E- Mitra framework
9. Commission Charges on G2C Services: Commission Charges will remain same as per the E- Mitra Framework. 10. G2C Services frame work followed in Rajasthan G2C services are as per framework of E mitra First Phase of Services in CSC: Land Records (Letter issued to BoR - waive off registration/licence fees Apex committee approved) Domicile/Bonafide certificate (Core group formed by Home Department) Letter issued by Panchayati Raj Department to CEO for providing space to CSC in Panchayat premises and various services of Panchayati Raj will be channelized through CSCs
11. B2C / B2B Product & Services
Products & Services Range
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IT based Online jobs Plumber, Electricians, Carpenters, Vendors Matrimonial Low cost paid classified service Internet browsing
VOIP based calling Bank accounts Photo printing Weather patterns Ticket booking Non IT based Telephone recharges Microfinance Satellite TV recharges Courier
Microfinance Insurance STD/ PCO/Fax/Photostat Education Physical goods FMCG Non perishable items Cigarettes Hardware construction Cement Home electrical
Health Over the counter drugs, Condoms, Sanitary napkins Agriculture inputs Seeds, Fertilizers,Agriculture implements, Pumps Clothes / Bangles / Shoes Stationary
Present Product & Services
S.No Type of Service Service Detail 1 e-Education Skill Builder Basic Computer Knowledge Program 2 Comm. Photography Photo replica / Photo Imaging 3 Rural Survey On Demand Survey 4 Prepaid Services Mobile Recharge / Hotel Booking/ IRCTC/ TATA / SKY / DISH TV/ Insurance / Premium Payments 5 Placement Services J ob Portal and Resume Builder
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6 Insurance Services Rural Insurance Scheme 7 HR Development Man power selection and placement 8 Telemedicine Health consultancy 9 Agricultural Services Product List attached 10 E-Tutor CBSE syllabus courses
12. per Transaction Charges
In addition to Revenue support, SCA is eligible for following commission charges towards delivery of G2C services. (Circular has already been issued by Government of Rajasthan).
SL. No Name of Service Transaction Rate (inclusive of taxes etc) Revenue Share between SCA and the SDA/State Government 1 Submission of Application Forms/Grievances Rs. 9 per transaction to be recovered from citizens
10% of the transaction charges to be paid to SCA/VLE will be retained by the respective e- Governance Society for all services. 2 Information Services Rs. 5 per transaction to be recovered from citizens 3 Utility bill & other government dues Rs. 3.95 per transaction to be reimbursed by the concerned Department 4 PHED water bill (for urban areas) Rs. 2 per transaction to be reimbursed by the concerned Department 5 PHED water bill (for rural areas) Rs. 1 per transaction to be reimbursed by the concerned Department
Service tax & other taxes were not applicable at the time of e-mitra roll out In CSC it has been taken care and are included in above charges and borne by SCAs 13. Connectivity at CSC E-mitra: Based on Client server architecture due to lack of connectivity CSC:
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Based on web based application for G2C transactions due to availability of Broadband Internet Connectivity at all CSCs Due to delay in implementation of R-Swan, DoIT is establishing Vertical connectivity between District data Centre to State Data Centre 14. Services provided through CSCs There are several services has been provided by the CSC centers which can be categorized in to theG2C Services and B2C services. SL No. G2C Services B2C Service 1 Collection of Dues and monthly installment of Rajasthan Housing Board (only for Pratapnagar Scheme, J aipur) E-Tickets of Railway & Airlines 2 Fee collection for all government and PSU recruitments Payment of Land Line & Cell One bills (BSNL) 3 Admission to course technical courses of all government institutions Western Union Money Transfer 4 Online applications and payments for various recruitment exams of RPSC, Rajasthan Police Service, Panchayati Raj, Public Works Department, Forest Department, J ail Department, Rajasthan Medical Health Department, RPET, RMCAAT, Board of Revenue (Patwari) etc; Bill collection of Airtel, Reliance, Tata Teleservices, Idea 5 Online filling of application and fee for answer copies to be shown to candidates (BSER) Financial & insurance services of ICICI Bank 6 Payment of Utility Bills (DISCOM/PHED) Online PAN Card Applications* 7 Online RSRTC bus ticketing of RSRTC* Online L.P.G.-Gas Booking* 8 Payment of various dues/fee of Municipal corporation* Prepaid Mobile Recharges (Vodafone, Airtel, Idea, BSNL, Reliance, TATA etc.) 9 Payment of various dues/fee of Rajasthan Housing Board* DTH Recharges (TATA Sky, Big TV, Dish TV etc.) 10 Application for revaluation of marks for Board of Secondary Education* E-Tickets of Railway & Airlines 11 Application for Ration Card, Caste Certificate, Bonafide Residence Certificate, Birth & Death Certificate* Payment of Land Line & Cell One bills (BSNL) 12 Digitally Signed Copies of Land Records* Western Union Money Transfer 13 Access to Land & Revenue Records (ROR)* Bill collection of Airtel, Reliance, Tata Teleservices, Idea 14 Sale of Stamp Paper, revenue ticket, deed writing* Financial & insurance services of ICICI Bank
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15 NREGA Services Online PAN Card Applications* 16 e-District Services :-This service is related to payment receipt generation on e-Mitra portal & Application submersion on e-District portal for various G2C services & output collection. Online L.P.G.-Gas Booking* 17 Affiliation Fee for College (Univ. of Raj.) Prepaid Mobile Recharges (Vodafone, Airtel, Idea, BSNL, Reliance, TATA etc.) 18 RIICO Water Bill J aipur Sitapura(RIICO Sub Division) DTH Recharges (TATA Sky, Big TV, Dish TV etc.) 19 RIICO Water Bill J aipur North(RIICO Sub Division)
20 RIICO Water Bill J aipur South(RIICO Sub Division) 21 Digital Minority This service is related to apply for minority certificate.
22 Affiliation Fee for College. This service is related to deposit affiliation fee of University of Rajasthan.
23 MTS Phone/Mobile bill.. This service is related to deposit outstanding amount of bill.
24 Deposition of application fees for Recruitment Examination (University of Rajasthan).
*These services are proposed / running in selective zone/ in process 2. Setting up of services delivery portal www.emitra.gov.in is the portal through which the VLEs provide various G2C and B2C services to the citizens. The portal provides end to end services such as initiation of application for availing services, making payment as well as tracking of application. The portal also provides real time information of all the VLEs who provide services under the project in terms of number of transactions, type of transaction, value of transactions etc at individual as well as aggregated levels. Apart from this portal, the SCAs have their own portals for delivery of B2C services.
3. Setting up of a robust monitoring mechanism The large number of stakeholders and the vast geographical spread of the project have necessitated the setting up a centralized real time reporting mechanism. http://www.cscmis.emitra.gov.in/ is the portal through which project related MIS reports and documents are made available. It has various modules such as Project Monitoring System, Monitoring of VLEs, MIS for CSC Location, Pendency Report, Grievance Monitoring, Monitoring SCA visits for
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sensitization activities, Online certification of CSCs, VLE Profiles, Kiosk Connectivity Status, REPs/ MOUs/ Notices/ circulars, Letters, Minutes of meetings, Detail of funds, Account Details. The portal allows for real time communication and information sharing among various project stakeholders such as VLEs, SCAs, the District e-Governance Societies of the 33 districts in Rajasthan and the Project monitoring team located at DoIT&C J aipur. 4. Preparation of training material for VLEs Team has prepared training modules and Guidelines of all newly added services and provide it to all VLs. 5. Digital Certificates Issuance of digitally signed copies of land records is the recent addition to the digitally signed certificate service. Issuance of digitally signed bonafide, caste and solvency certificates is already in full swing all over the State. The concerned government departments such as revenue department, home and social justice department, municipal corporations etc. have issued notifications in this regard. Digitally signed bonafied certificate service rural has also been initiated and is gradually picking pace. M/s (n) Code Solutions has been empanelled by the department as the vendor for procurement of digitally signed certificate service. To make this a success the team is intensively interacting with various departments as well as citizens to ensure acceptability of digitally signed certificates as well as training Government officials on how to digitally sign documents. 6. Integration of G2C eMitra portal with B2C portal of SCAs In order to provide a unified portal to the VLEs, Integration of G2C eMitra portal is started with B2C portal of M/s CMS Computers. 7. Integration of Payment Gateway Aggregator with eMitra Team has integrated Billdesk Payment Aggregator with service delivery portal. Online payment gateway through net banking and credit card is available. With the integration of online payment gateway, eMitra now supports online fund transfer between various stakeholders which enables real- time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/ SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting process.
8. Integration with Payment Aggregator for online transfer of funds Team has integrated Billdesk Payment Aggregator with service delivery portal. Online payment gateway through net banking and credit card is available. With the integration of online payment gateway, eMitra now supports online fund transfer between various stakeholders which enables real- time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/ SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting process.
9. Integration of eMitra with CSC SPV portal for prepaid services
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Long term financial viability of the CSCs can be ensured only by providing a large number of services which they can offer to citizens. BSNL prepaid recharge service is recently added. Besides increasing B2C services, the project team is also in talks with a number of government departments to expand the portfolio of G2C services. Recently added G2C services relate to Election Department, State Service Delivery Gateway (SSDG) and RTI.eMitra portal is integrated with CSC SPV portal to provide various recharge and bill payment services of almost all service providers. Integration of eMitra portal with RGDPS is in progress so that citizens are provided with outlets where they can access the services of 22 departments under a single interface mechanism in the form of the Portal 8. Training and Publicity and review meeting has been done for CSC Details of Training Workshops cum Review Meeting has been done S.No. Date Location Participants Participants Profile 1 5-Nov-09 Bharatpur Division 48-50 Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 2 9-Nov-09 J odhpur 75-85 As above 3 12-Nov-09 J aipur 52-60 As above 4 16-Nov-09 Kota 45-50 As above 5 20-Nov-09 Udaipur 60-65 As above 6 26-Nov-09 Ajmer 50-60 As above 7 2-Dec-09 Bikaner 60-65 As above 8 23-Dec-09 All Districts
PDCOR Staff, PCS staff, DoIT Officers & ACPs 9 4-J un-10 All Districts 22 DoIT Officers, Secretary of IT & C MD RajCOMP, Additional Director, SA, ACP, Nodal Officers, Programmer, Consultants of PDCOR NALSA, SCA Zoom & CMS 10 16-Nov-10 J odhpur Division 60-65 Secretary of IT & C, Representative of BSNL, M D RajCOMP, Nodal Officer for CSC, Scheme BSNL Nodal Officers, Officials of DoIT(District), Manager PCS, Customer Support Engineer District and Divisional Coordinators of M/S CMS, Zoom, Two Block Coordinator & 5 VLEs(from each District) CSC staff of Headquarter Chief Chairpersons 11 18-Nov-10 Bharatpur & 65-70 As above
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Ajmer Division 12 19-Nov-10 J aipur Division 60-70 As above 13 23-Nov-10 Udaipur Division 60-70 As above 14 24-Nov-10 Kota & Bikaner Division 60-70 As above 15 9-Feb-11 All Districts 50-55 Secretary of IT & C, District eMitra Officers Nodal Officers of all the Districts m/s CSC & ZOOM DevelopersSystem Analyst, ACPs, Programmers, Assistant Programmer, IA
16 4-Mar-11 All Districts 150 (approx) Secretary, IT&C, Representative- RPSC, Nodal Officers (DoIT&C), Nodal Officers (SUGAM), Customer Support Engineer PCS, All Districts, District and Block Coordinators, SCAs and LSPs, All Districts, Representative, Silver Touch, J aipur 17 7-Apr-11 Bundi 55-60 (approx) Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 18 8-Apr-11 Sawai Madhopur 55-60(approx) Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 19 18-Apr-11 Ganganagar 55-60(approx) Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 20 19-Apr-11 Hanumangarh 55-60(approx) Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP,
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Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 21 20-Apr-11 Karauli 55-60(approx) Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 22 30-Apr-11 All Districts 25-30 (approx) Informatics Assistant 23 May 04, 2011 Training Programme on Digital Signature (Alwar) 10-15 (approx) ADM, Tehsildars and staff of District e-Governance Society, Alwar 24 May 09, 11 Training Programme on Digital Signature (J odhpur) 08-10 (approx) SDM, Tehsildars and staff of District e-Governance Society, J odhpur , 25 May 10, 11 Training Programme on Digital Signature (Ajmer) 10-15 (approx) ADM, Tehsildars and staff of District e-Governance Society, Ajmer 26 Bikaner Nodal Officers, DEGS, Nodal Officers, J VVNL ,AVVNL, Nodal Officers, J dVNL, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 27 May 23, 11 Review cum Training Programme (All Districts) 150 (approx) Secretary, IT&C, Secretary, RPSC, Nodal Officers (DoIT&C), Nodal Officers (SUGAM), Customer Support Engineer PCS, All Districts, District and Block Coordinators, SCAs and LSPs, All Districts, Representative, Silver Touch, J aipur 28 J une 8, 11 Training on Digitally Signed Certificate Service (Bhilwara) 10-15 (approx) Tehsildars, Nodal Officers, DEGS 29 J une 10, 11 Training on Digitally Signed 10-15 (approx) Nodal Officers, DEGS, VLEs and kiosk owners
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Certificate Service (Bundi) 30 J une 17, 11 Training cum workshop 15-20 approx Nodal Officers, DEGS, VLEs and kiosk owners 31 J une 23-30, 11 Training Programme on Digitally signed certificate service, J aipur 50-60 approx LSPs, Kiosk owners, Nodal officers, DeGS, ACM, Collectorate and Single window Staff, Collectorate, J aipur 32 J une 29, 11 Training on Online submission of application forms for the post of Informatics Assistant (Ajmer, Barmer, Chittorgarh, Dholpur, J aipur, J alore, Sawai Madhopur, Sikar, Udaipur, Ganganagar) 15-20 approx in each district Nodal Officers, DEGS, VLEs and kiosk owners 33 J une 30, 2011 Training on Online submission of application forms for the post of Informatics Assistant (Nagaur, J odhpur, J halawar, Bhilwara, Alwar, Tonk, Pali, Karauli, J hunjhunu, Rajasamand, Hanumangarh & Bikaner ) 15-20 approx in each district Nodal Officers, DEGS, VLEs and kiosk owners 34 J uly 01, 2011 Training on Online submission of application forms for the post of Informatics 15-20 approx in each district Nodal Officers, DEGS, VLEs and kiosk owners
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Assistant (Baran, Pratapgarh, J aisalmer, Dausa, Sirohi, Bharatpur, Churu, and Banswara ) 35 J uly 02, 2011 Training on Online submission of application forms for the post of Informatics Assistant (Kota and Dungarpur) 15-20 approx in each district Nodal Officers, DEGS, VLEs and kiosk owners 36 J uly 15, 2011 Review cum Training Programme (All Districts) 60-65 approx Secretary, IT&C, Secretary, RPSC, Nodal Officers (DoIT&C), Nodal Officers (SUGAM), 37 J uly 21, 2011 Training on Online submission of application forms for the post of Informatics Assistant and Digitally Signed Certificate Service 10-15 approx Nodal Officers, DEGS, VLEs, kiosk owners 38 J uly 26-29, 2011 Review cum Training Programme at Tehsil level - Beawar Pisangan, Masuda Menai, Kishangarh Nasirabad, Kekri Serwaad (District Ajmer) 8-10 approx Tehsildars/Nayab Tehsildars/Block level officers/sub-divisional level officers from Line Departments 39 August 8, 2011 Review of project with VLEs and eMitra kiosk owners of J halawar District 8-10 approx Collector, J halawar, VLEs and eMitra kiosk owners of J halawar District, all officers of DeGS, J halawar
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40 August 26, 2011 Review cum Training Programme (All Districts) 60-65 approx Secretary, IT&C, Secretary, RPSC, Nodal Officers (DoIT&C), Nodal Officers (SUGAM, R-SWAN, UID, Training) 41 September 16, 2011 Review meeting with kiosk holders (e-Mitra & CSC) 35-40 Nodal Officers, DEGS, Nodal Officers, AVVNL, Nodal Officers, PHED, BSNL, Nodal Officers, DoIT & RajCOMP, Representative of LSP of District, 2-3 Kiosk Holder of each LSP PCS staff of District & Division 42 November 15- December 1, 2011 Workshop with District Administration and Line Departments on e-Governance initiatives (1 workshop / district in all districts) 40-45 per district District administration and line departments 43 J anuary 2012 Workshop (VC) with Tehsildars (All districts) 250 approx Secretary IT&C, OIC CSC/ e-Mitra District Administration, Tehsildars 44 J an 2012 Tehsil Level DSC training for tehsildars and VLEs 250-300 approx VLEs and Tehsildars of Rajasthan 45 April 2012 Review cum Training Programme (All Districts) 150 approx Secretary, IT&C, Nodal Officers (DoIT&C), Nodal Officers (SUGAM), District Coordinators & Customer Support Engineer UTIITSL, All Districts 46 May 2012 Review Meeting 115 approx Secretary, IT&C, Nodal Officers (DoIT&C), District Coordinators & Accountants UTIITSL, All Districts 47 J une 2012 VC with District Collectors under the chairmanship of Chief Secretary, Rajasthan 150-200 approx Chief Secretary, Rajasthan; Principal Secretary, ARD; Principal Secretary IT; Secretary, IT&C; District Collectors, All Districts; Director (T), RISL; SIO, NIC; Representative, J VVNL; Representative, CMS; Representative, Vakrangee
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48 J uly 2012 VC with nodal officers, DeGS, SCAs & Block coordinators under the chairmanship of Secretary IT&C 60-75 approx Secretary, IT&C, Nodal Officers (DoIT&C) posted in DeGS, Accountants UTIITSL, All Districts, All SCAs, Block Coordinators SCAs, All Districts 49 J uly 2012 Meeting under the chairmanship of Chief Secretary, Rajasthan 20 -25 approx Chief Secretary, Rajasthan, Principal Secretaries of ARD, UDH & LSG, Revenue, IT&C, Transport Departments; Secretaries of LSG, IT&C, Rural Development Departments; CMD, DISCOM, District Collectors, Ajmer, Rajasamand, J odhpur, Ganganagar, Nagaur, Representatives of PHED and DoIT&C 50 Aug 2012 VC under the chairmanship of Secretary, IT&C 45-50 Secretary, IT&C, Nodal Officers (DoIT&C) posted in DeGS, District Coordinators and Accountants UTIITSL, All Districts 51 Sep 2012 Workshop of SCAs 80-90 District Coordinators & Block Coordinators of both the SCAs 52 Sep 2012 Review Meeting at the level of PS, IT 50-55 Principal Secretary, IT&C, Secretary IT&C, Nodal Officers (DoIT&C) posted in DeGS, Project Manager, UTIITSL 53 Oct 2012 Review Meeting at the level of Secretary &Commissioner, IT&C 85-90 Secretary, IT&C, Nodal Officers (DoIT&C) posted in DeGS, District Coordinators and Accountants UTIITSL,All Districts 54 Nov 2012 Review Meeting at the level of Secretary & Commissioner, IT&C 90-100 Secretary, IT&C, Nodal Officers (DoIT&C) posted in DeGS, District Coordinators and Accountants UTIITSL,All Districts 55 Dec 2012 Review Meeting 90-100 Secretary, IT&C, Nodal Officers (DoIT&C) posted in DeGS, District Coordinators and Accountants UTIITSL,All Districts 56 Dec 2012 Tow-day Master Training Workshop on Digitally signed 100-110 Officers/Training from NIC;SDO,DIOs,ACP/Programmers ,DoIT&C posted in Districts
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copy of Land Records 57 J an 2013 Review Meeting 90-100 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, District Coordinators and Accountants UTIITSL, All Districts
58 Feb 2013 Review Meeting 65-75 Secretary, IT&C, Nodal Officers (DoIT&C) posted in DeGS, All Districts 16 th National Conference on e- Governance National level participation of various stakeholders Inauguration of CSC Van CSC Rural Outreach Program 59 March 11- 22, 2013 Training Through VSAT Division Wise 25-35 (District Level) Officers/Trainers from DoIT; ACP/Programmers/AP/IA , DoIT&C posted in Districts DC,Block Coordinator of LSP/SCA 60 April 18, 2013 Review Meeting 65-75 Secretary, IT&C, Additional Director, Nodal Officers (DoIT&C) posted in DeGS, All Districts 61 J une 05, 2013 Workshop on Catalyzing Financial Inclusion through CSCs' organized by CSC SPV, DoIT and RISL 70-80 Secretary, IT&C, All Bank Managers, SCAs and VLEs 62 J une 14, 2013 Review Meeting 65-75 Secretary, IT&C, Additional Director, Nodal Officers (DoIT&C) posted in DeGS, All Districts
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63 J une 29, 2013 Training of 16 NOFN centre VLEs by BOI technical team for imitation of BC activity in Arain Block, Ajmer 80-90 BOI technical team, CSCSPV Team,VLEs 64 J uly 19, 2013 Review Meeting 65-75 Secretary, IT&C, Additional Director, Nodal Officers (DoIT&C) posted in DeGS, All Districts 65 August 14, 2013 Review Meeting 65-75 Secretary, IT&C, Additional Director, Nodal Officers (DoIT&C) posted in DeGS, All Districts 66 December 13, 2013 Review Meeting 35-40 Technical Director, SA(J T. DIR.)-eMitra, Nodal Officers (DoIT&C) posted in DeGS, All Districts 8.1 Details of Publicity done for CSC Project There are several steps has been followed for the publicity of the CSC project which can be represented as an tabular form containing dates , available media and details of advertising regarding CSC project are described below. Sno Dates Media Details 1 11 J ul 2010 Rajasthan Patrika Quarter Page Advertisement 2 12 J ul 2010 Dainik Bhaskar Quarter Page Advertisement 3 Feb- Mar 2011 ETV Rajasthan Airing of 40 second TV advertisement for 1 month 4 J an 2011 Doordarshan Airing of 40 second TV advertisement for 15 days 5 12 May 2011 Rajasthan Patrika /Dainik Bhaskar Quarter Page Advertisement 6 13 October,2011 Dainik Bhaskar, Rastradoot, Rajasthan Patrika, Dainik Navjyoti Advertisement with rates of services provided through CSC and e-Mitra 7 17 October,2011 Dainik Navjyoti Advertisement with rates of services provided through CSC and e-Mitra
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8 09/12/2011 Rajasthan Patrika, Danik Bhaskar, Rastradoot Advertisement with free rate of Digital Bonafide services provided through CSC and e-Mitra 9 December 2011- April 2012 ETV Airing of 60 second TV advertisement in prime time for 10 days per month 10 December 2011- April 2012 DD- Rajasthan Airing of 60 second TV advertisement in prime time for 10 days per month 11 24/02/2012 Newsletter-CSC E- Governance Services India More than one lakh digitally signed certificates issued through CSC and E-mitra network 12 14/07/2012 Dainik Bhaskar , Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 13 12/10/2012 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 14 10/11/2012 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 15 December 2012 to J anuary 2013 ETV Airing of 60 second TV advertisement in prime time for 15 days per month 16 December 2012 to J anuary 2013 DD - Rajasthan Airing of 60 second TV advertisement in prime time for 10 days in December and 5 days in J anuary 2013 17 J anaury 04, 2013 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 18 March 06, 2013 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 19 March 22, 2013 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 20 April 24, 2013 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network
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Navjyoti 21 J une 04, 2013 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 22 J une 28, 2013 Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network 23 September 27, 2013` Dainik Bhaskar, Rastradoot, Rajasthan Patrika,Dainik Navjyoti Advertisement for sensitization and awareness on services and their rates provided through CSC and e-Mitra network
8.2 Details of Project Visits by Dignitaries Details of the CSC projects in Rajasthan are visits by several dignitaries in district wise are described below in the tabular form. Sl No Dates Dignitary Details 1 September 12, 2011 Sh. Ashok Gehlot, Honorable Chief Minister, Government of Rajasthan CSC Visit in District Bhilwara 2 September 20, 2011 Shri Abhishek Singh, Director, Department of Information Technology, Govt. of India, CSC Vist at Gram Panchayat Boranada, Block - Luni, District J odhpur 3 J uly 16, 2012 Smt. Rita Teotia, Addl. Secretary, DeIT, Govt. of India CSC visit in District Alwar 4 J uly 20, 2012 Smt. Rita Teotia, Addl. Secretary, DeIT, Govt. of India Stocktaking of all National e- Governance Projects being implemented by the State Government 5 August 24-25, 2012 Delegation of International Telecommunication Union (ITU), Geneva Impact assessment Study for Common Service Centre Scheme 6 October 20,2012 Honble Prime Minister & Mrs. Sonia Gandhi Launch of AADHAAR enabled e-Services in Rajasthan 7 October 25,2012 Mr. Roland Lomme, Governance Advisor & Mr. Michael Haney, To study CSC & e-Mitra projects under the e-
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Operations Advisor, World Bank, New Delhi Governance initiatives of the state of Rajasthan 8 Nov 01,2012 Sh Rajiv Bora, IAS , Principal Secretary, AR, DOP & DoIT, Assam Government CSC Visit J aipur and Dudu
8.3 Project Dashboard from 01-01-2014 to 31-01-2014 Division Name Operational B2C Delivering G2C Total Tx Value of Tx (in Rs.) AJ MER 770 394 87076 12,658,490 BHARATPUR 726 447 62202 24,661,573 BIKANER 1038 761 218711 158,704,963 J AIPUR 1387 888 464562 386,444,372 J ODHPUR 1034 716 322855 247,997,620 KOTA 497 255 26273 17,190,312 UDAIPUR 864 359 123968 101,314,116 Total 6316 3820 1305647 948,971,446
8.4 District Wise Transactions from 01-01-2014 to 31-01-2014
Sr No DISTRICT NAME PRESEN T ACTIVE KIOSK OPERATIONAL KIOSK NO OF TRANSACTIONS TOTAL 1 Ajmer 223 130 54231 9,695,593.46 2 Alwar 290 141 12276 5,091,966.00 3 Banswara 135 55 19927 13,337,016.80 4 Baran 111 44 2550 253,430.00 5 Barmer 316 211 38365 16,244,187.00 6 Bharatpur 342 198 36631 18,736,748.50 7 Bhilwara 191 77 4073 549,373.70 8 Bikaner 199 151 65456 33,323,250.46
C. Next Steps 1. Service Basket Enhancement To increase G2C portfolio various services of Rajasthan Forest Department (online booking for tourist places), Police Department (tenant verification, Servant verification and character certificate) and other department and their services will be started through e-mitra very soon. Various B2C services (Collection of bills for Aircel Postpaid services and collection of premium for HDFC) are in pipeline 2. Publication of bimonthly newsletter In order to keep all stakeholders abreast of the latest happenings of the project and to have a platform to share experiences of VLEs, the team is working on publishing a bimonthly newsletter. The best performing districts and VLEs will also be recognized in this newsletter. The first volume of this newsletter will be released soon. D. Fund Utilization The total project cost is Rs. 54.01 Crore out of which expenditure J an 31, 2014 stood at Rs. 7.85 Crore.
Awards received Skoch Digital Inclusion award Top 100 ICT projects 2012 for End-to-end Delivery of Digitally Signed Certificate Service under CSC Project e-India 2012 under the category of CSC Initiative for End-to-end Delivery of Digitally Signed Certificate Service
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9. Descriptions of some of the CSC KISOKS visits The following CSC centres are visit by us to check the workings of the CSC centre according to the given instruction by the government of Rajasthan. After getting the complete information from them the following procedures has been documented by us for the complete understanding of the working of the given centres.
Working process to be followed They are using E-mitra which is a comprehensive Web-based application has been developed for on- line monitoring of progress of implementation of CSC Scheme up to VLE level. The transactions process for BSNL bill payment through CSC is explained below -
SL. No. Kiosk Code Kiosk Name LSP Address Ph. No. Mail Id Credit Limit Remain ing Limit Active / Deactiv e Creation Date Deacti vation Date Prepa id Limit 64 677 J uned Khan 2012 emitra CMS jaipur 1 G 3 Housing Board Shastri Nagar J aipur 85599 83008 107 vajiuddinkh an@gmail.c om 0 0 Active 26-12- 2013 0 207 657 Rajesh Gauta m 2012 emitra AKSH jaipur 97-NMC Complex Ram Nagar Shopping Center Shastri Nagar J aipur 98282 31277 gtm123_jpr @rediffmail .com 1 2800 Active 04-10- 2013
13495 .09
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Figure 20: working process diagram For delivering G2C services, access to department portal or availability of online information (either on State portal / District portal) is needed. For this, initiatives like e-District will form a platform for CSCs to deliver G2C from Government portal of a District.
Figure 21: work flow of CSC
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Figure 22: Information Technology Architecture
Figure 23: Process flow Architecture of CSC followed
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Figure 24: service request framework for CSC
Figure 25 : requirements of VLE for service delivery Based on the above given information the following steps are follower by the CSC kiosks code 677 & 657 which are as follows Step 1: open the emitra web site. Step 2: then go to the particular button for providing the service requested by the customer Step 3 then take the requested information from the customer do the payment by using the online payment options. Step 4: then generate the receipt and take the money from the customer and deliver the receipt to the customer. The following services are offered by both the CSC kiosks are as follows 1. Electricity bill payment 2. Water bill payments 3. Telephone bills by BSNL 4. Mobile pre paid bill 5. DTH recharge 6. Bonafied certificate without going to the particular office
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7. PAN card service 8. Cast certificate 9. Food department licence 10. Providing information for various vacancies of state government of Rajasthan. 11. Public department service like Character certificate Servant verification 12. Employment exchange service Registration of unemployed youths 13. Agriculture Weather forecasting Employments vacancies. 14. Banking facility With the help of Bank of Baroda New account opening Withdrawal of money Deposit money Fixed deposit Provide facility of other banks