InfoVista End To End Performance Solution

Copyright 2013 InfoVista S.A. All rights reserved.
www.infovista.com
&
2
- Infovista
IP
:1995
:2000
InfoVista Accellent (APM Probes): 2005
Thoma Bravo () InfoVista: 2011
InfoVista Mentum(RAN & TX Planning): 201210
InfoVista Aexio ( Call Trace, CM): 201310
2013 : 310
15,120600
3
We are already helping
of the worlds largest service providers
80%
We have World-Class Partnerships
Business Partners Technology Partners
InfoVista
4
InfoVista
InfoVista SP
RAN
IP / MPLS
:
Ericsson
Huawei
NSN
Alcatel
Cisco
Juniper
5
6
Mobile Broadband is more than Radio Access
Ethernet
Backhaul
Data
Center
eNodeB
NodeB
PSTN/
ISDN PLMN
MSC / Call
Server
MGW
VLR
HLR
Leased
Line
Backhaul
IP/MPLS Transport
S/P Gw
/GGSN
MME /
SGSN
Hosted VAS
Internal Portal
Content
Providers
VAS MVNO
Internet Service
Provider
Data Center/IT
Application servers, load
balancing, firewall, security,
hosted application & content
IP Core
IP/MPLS backbone
Network
engineering
Mobile Packet Core
Multi-vendor
GGSN & SGSN
management
IP Backhaul
Cell-site remote reach,
end-to-end quality latency,
timing/synchronization
Radio Network
4G, 3G, 2.5G
cell performance &
engineering
Mobile Broadband Is Delivered from Cell Tower to Data Center
Congestion
Pilot Pollution
Latency
Pkt Loss
Jitter
Bearer
Establishment
AAA/DNS
Authentication
Latency
Pkt Loss
Jitter
Gateway
Congestion
Application
Response
ISP Delays
7
Mobile Pkt Core Network
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Remote
Application Server
Use Case : E2E Troubleshooting
Suppose If your VIP Customer Complains about poor performance of
his new Smart Phone.
Where the problem comes from?
Is it from
RAN?
Is it from
MBH?
Is it from
Core?
Is it from
App?
8
(End-to-End in RF Wireless
Network)
UE
X1 Interface
S1 Interface
Iu
IuB
Uu
Uu
eNodeB
NodeB
RNC
MSC
MME
SGSN / SGW
PGW
ePDG
CORE NETWORK / EPC
(
IP Network
(IP
VIP Complaint ()
Coverage Issue ()?
Cell Congestion ? ()?
Handphone Issue? ()?
Core Network Issue? (
)?
IP Network Issue? (IP )?
Website / Server issue (
RNC Load Issue? (RNC)?

How fast and how much effort to
spend on finding out why? (
?)
9
. (IP/MPLS Transport, Data Centre, Carrier

Ethernet, Backhaul, Radio Networks)
.
.
.
.
10
INFOVISTA
11
IT
IP

IP

DNS
.

RF
Vista Insight for Networks Family
5View GI & Netflow Probes
Vista Insight for
Mobile Networks
(MKP), XEUS,
XEDA
N
e
t
w
o
r
k
Data
Collection
Vista Insight for Networks Family
Analyze
Vista 360, Vista
Portal, XEUS, XEDA
Act
(Optimize)
MentumPlanet,
XEUS, XEDA
12
Network)
UE
X1 Interface
S1 Interface
Iu
IuB
Uu
Uu
eNodeB
NodeB
RNC
MSC
MME
SGSN / SGW
PGW
ePDG
CORE NETWORK / EPC
(
Vista Insight
for
Networks
(Core)
XEUS
Vista
Mobile
Knowledge
Pack (MKP)
13
XEUS CALL TRACE SYSTEM
Finding Out Issues with your RF Networks without Drive Tests
14
Ericsson
GPEH
Huawei PCHR
/ SIGLOG
NSN
Megamon
Call Trace
Data Sources
ZTE CTS
Ericsson LTE
Call Trace
Actionable
Analytics
TEMS FMT
NEMO JDSU
Drive Test Data Sources
Task
Automation
Manager
(TAM
XEUS PRO Integrated Optimization Solution
Commercial Confidential (Not to be shared outside China Unicom)
15
XEUS PRO Identifies all RF Related Issues (XEUS
PRO RF)
Confidential document not to be shared outside of Mobitel
UE
X1 Interface
S1 Interface
Iu
IuB
Uu
Uu
eNodeB
NodeB
TAM
Server
GPEH / CHR / Megamon / CTS / Ericsson
LTE Trace / Huawei LTE Trace / ZTE LTE CTS
Abnormal Call Analysis
()
Coverage Analysis (
)
Cell Analysis ()
Call End Analysis (
)
Detailed Call Analysis (
)
Phone Analysis (
)
Call Quality Analysis (
)
VIP Analysis (
)
Pilot Pollution Analysis
()
16
VISTA INSIGHT FOR NETWORKS (CORE)
Monitoring and ensuring the health of your core
17
Vista Insight for Networks (Core) Monitors core network operations
(Vista Insight for Networks
MSC
MME
SGSN / SGW
PGW
ePDG
CORE NETWORK / EPC
(
Vista Insight for Networks (Core)
Monitors Core Network
Elements important to Data
(SGSN / SGW / PGW / eDPG)
Able to report KPIs critical to

identifying issues in the Core
Network Switching
KPI
Equipment Fault Cause Analysis

()
Capable of forecasting core
network issues and predict
congestion ()
Multi Vendor Support (
18
GGSNs/SGSNs/APNs: Near-real-time monitoring of GGSN (+ APNs), SGSN
Live Transmission troubleshooting : Live Troubleshooting (5 seconds polling) of
supporting VLAN, switching and routing elements in data center and delivery path.
End-to-End Transport Monitoring :
Identify local/market data issues
End-to-end UDP quality like packet loss, latency , jitter, etc.
Utilises embedded Cisco IPSLA, Juniper RPM etc.
GGSN
SGSN
Gn IuPS
RIM
Relay
Center
Data Center
ISP
InfoVista Model
stitches the
Mobile and IP
infrastructure
for end-to-end
trouble shooting
Holistic Troubleshooting of Packet Core
19
Multi-Vendor Core Network Support (
Confidential document not to be shared outside of China Unicom

20
Monitoring your Core Network ()
** Not reflective of real network traffic
Visibility into end-to-end IP Path performance:-
Provides easier communication with concerned groups for trouble-shooting
Assures end-to-end quality of real-time (streaming) services
Transmission Link
to RNC 9 has 40%
Pkt Loss
21
Equipment Fault Cause Analysis (
)
22
Core Network Forecasting ()
22
Engineer packet core elements together
with supporting transmission nodes
Saturation Forecasts
95th Percentile Traffic
Busy Day / Busy Hour
Weekly Baselines
23
Based on the linear regression algorithm. Linear regression is a mathematical
optimization technique that attempts to find a 'best fit' to a set of data by
minimizing as much as possible the sum of the squares of the ordinate differences
(called residuals) between the fitted function and the data
Forecast Algorithm
24
Main KPIs in PS
EPC SGSN GGSN
PDP Activation Failed
PDP Deactivation Failed
PDP Update Failed
Downlind Discard
Uplink Discard
Current PDP Context
Max PDP Context
PDP Request Activation
PDP Update
GTP Throughput
CDR Generated
CDR Discard
GGSN CPU by card
GGSN Memory by card
Gb Traffic Utilization
Number of Attached
Users
Number of PDP Context
PDP Delay
Attached user 95th
Attached Delay
GTP data stream
SGSN RAU failure
number of GPRS Attach
EPS attach success rate
Dedicated EPS Bearer
creation
Dedicated Bearer
Setup time by MME
Service Request
Success Rate
RAT Outgoing
Handover
RAT Incoming
Handover
Tracking Area Update
Active Dedicated EPS
Bearer Utilization
PLUS
Generated Indicators and Event
25
VISTA INSIGHT FOR MOBILE
NETWORKS (MOBILE KNOWLEDGE
PACK)
All your Radio KPIs under 1 platform
26
Network)
UE
X1 Interface
S1 Interface
Iu
IuB
Uu
Uu
eNodeB
NodeB
RNC
MSC
MME
SGSN / SGW
PGW
ePDG
CORE NETWORK / EPC
(
V
i
s
t
a

M
o
b
i
l
e

K
n
o
w
l
e
d
g
e

P
a
c
k

(
M
K
P
)
Able to collect all
Network KPIs from
RAW KPI Counters from
OSS / EMS.
OSS/EMS
Creates High Quality

KPI Reports from RAW
Counters.
Multi Vendor Support

(
27
OOTB & On-the-fly RAN KPIs capabilities
Coverage Quality *
CQI Distribution
Rank Distribution
Bad Coverage Evaluation
Report
Throughput
Signaling DL,UL
Data DL, UL
Aggregated Latency *
Mac delays
PDCP Latency
RLC Delays
Discard Rates
UL
DL
PRB Usage Ratio
DL
UL
Active UEs *
Num UL
Num DL
Throughput times UL, DL
Paging
Received, Discard Rate, etc.
ERAB / RRC
eRAB Init Failure Rate
RRC Abnormal Release Rate
RRC Peak Sessions
RRC Success Rate
UE Context Releases
Normal, Abnormal
Abonormality Rate
eNode-B
LTE Cell
Market/Region
* KPIs like these are reported over the air interface or intrinsic to eNB thus cannot be captured with probing techniques
Trending
Baseline
Learning
Alerting Dashboards Forecasts
Analytics
(95%, Busy
Hour)
28
Indicator Types
Basic Indicators, collect from Network Elements directly
Device performance data
Interface performance data
Service performance data
Any data collected from devices
Derived Indicators, generate from basic indicators (formula editor)

Saturation
Availability
3 month forecast
Event, generate from basic indicators when reach presetting conditions

(formula editor)
95 pencentile
Alarm event
29
A Real Time View of Jakarta (Example)
Geo-Located Cell Sites
30
Automatic Drill Down Graphs
31
Near Real Time Dashboarding
32
Intelligently Reactive : Detect True Anomalies
Retainability
Call Drop Rate
ERAB Drop Rate
ERAB Drops Per Second
ERAB Minutes Per Drop
Traffic
Downlink Traffic Volume
Uplink Traffic Volume
Downlink DRB Throughput
Uplink DRB Throughput
Utilization
Per/User Throughput
Avg Connected UE's
Connected UE's using RRC
Discard Rates
UL
DL
ALERT !!!
Is this Fridays 5 PM Performance abnormal?
Learn each cells usual behavior for every given hour (eg, 5 PM)
Alert is raised since KPI deviated
from baseline by more than 20%
33
INTEGRATING ALL IN ONE VIEW : VISTA
360 COMMAND CENTRE
1 View for Everything
34
Vista360 Self Service Dashboards
Hop-by-hop Connected Network Visualization
35
APPLICATION MONITORING WITH DPI
PROBES
5View Probes
36
How good is the connection to the Data Center?
Is there a problem with the Remote Application Server?
How do I tell between the two?
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Remote
Application Server
?
?
Use Case : E2E Troubleshooting (1) Application
37
Introducing the 5View Gi Probe
Deep Packet Inspection appliance that provides real-time applications
recognition and classification
Application-related statistics and events are available per Clients, Servers,
Applications, Protocols, Sites.
Througha variety of reports
38
5View Gi Probe for QoS reporting
Identification of servers & clients
with degraded response times
Three way measurements:
1) Synchronization acknowledgement
2) Response Time
3) Data acknowledgement
Details of response times per app. with
zooming on time (hrs, mins, seconds)
39
Server Ack Times as Network Latency to Partners
Good indication of 2-way latency to the remote servers.
Unobstrusive; external destination may have no management access.
Along side average data transfer size shows how latency varies with data
transfer sizes.
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Remote Application Server
Internet Time Taken By Servers TCP Agent to send
ACK
Data pkts
ACK
40
Client Ack Times as Network Latency to Mobiles
Good indication of 2-way latency to the end mobiles.
Unobtrusive; actual mobile phones you may have no management access.
Along side average data transfer size shows how latency varies with data transfer
sizes.
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Internet Time Taken By Client TCP Agent to send ACK
Data pkts
ACK
41
Topology-aware monitoring of supporting layer2/3 nodes allows real time trouble-shooting of service impairments in a
holistic manner (out side of the mobile nodes) using live charts
How Infrastructure Visibility Complements DPI for
Application Troubleshooting
A Gi VLAN sub-
interface is
dropping
packets (in 1
direction) and
causing re-
transmissions
Poor user
experience
detected from
DPI
42
UNIFIED SOLUTION END TO END
Complete InfoVista End To End
43

Vista Insight for
Mobile Networks
(MKP) for Multi-
Vendor
Performance /
KPI Visualization
Vista Insight for Networks Family & Aexio Optimization
Suite
Vista 360, Vista
Portal & XEDA for
Complete
Network
Visualization
through
Dashboard
XEUS For Call
Trace Processing
and Detailed
Analysis.

VIP
&QOS

/
Small Cell
Roll-Out
Mentum Family Of Products & Aexio Optimization

Suite
MentumPlanet
for Mobile
Network
Planning
MentumEllipse
for Microwave
Transmission
Planning &
Dimensioning
MentumFusion
for Coverage
Visualization &
Management
44
Counters Call Traces Probe Data QoE Data
(Mentum Planet, Mentum Ellipse, VistaSON, Vista360, Mentum Fusion, Xeus, Xeda)
(VistaInsight for Networks and RAN, SDM)

&
(Vista Foundation, 5View Appliances, Xeus TAM)

1 2 3 4
45
Case Study: Optus
2
nd
largest telecommunications company in Australia offering integrated telecommunications services
Mobile Knowledge Pack, Vista360
Streamline and standardize on performance management across the organization
Reduce complexity of operations & planning due to multiple toolset, inconsistency of data and
management approach
Flexibility to enable the business to rapidly conceive, build, and deploy new metrics, KPIs and
reports as requirements arise in near real-time
Multi-level visualization throughout the business for technical, product, and executive views
No consistent method for measuring network performance across the mobile network and two RAN
domains: NSN & Huawei
Out-of-the box, vendor agnostic solution for multi-vendor RAN equipment
Management of massive statistics volume typical in mobile RAN OSS
Consolidates performance visibility from RAN into packet core
Sell differentiated services offerings ahead of competition
Visibility into end-to-end service quality can differentiate end user QoE for smartphone & mobile
internet offerings
Anticipated ROI within 12 months of adoption
Product
Customer
Challenges & Benefits
46
Case Study: Telstra 2006
Australian telecommunications and media company. voice, mobile, internet access and
pay television products and services. Revenue of $25.3 billion AUD (2011).
VIN, VFK ELA Deal
Massive transformation project
encompassing management, business
process, services, network and OSS
InfoVista selected as part of the new OSS
framework all performance to be handled
by IV in the new architecture (consolidation
still underway today)
Reduce the number of tools (over 1500)
Deploy everywhere with any element on any
service
Handle legacy products
IV Products
Customer
Challenges & Objectives Solution Provides
Ability to deal with TODAY
The Flexibility, Adaptability, Scalability
to deal with TOMORROW
Results
Australian IT| October 29, 2009
TELSTRA has declared its four-year IT
transformation project a success
$307M cost savings + revenue this year
growing to $1.2B over next 2 years
Shutdown half of 1500 legacy systems
Customer migration to finish in 2010
Mean Time-to-Revenue shifted from over a
year to 7 to 9 months based on one project
47
OTHER PRODUCTS
Complete InfoVista End To End
48
APPLICATION MONITORING WITH DPI
PROBES
5View Probes
49
How good is the connection to the Data Center?
Is there a problem with the Remote Application Server?
How do I tell between the two?
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Remote
Application Server
?
?
Use Case : E2E Troubleshooting (1) Application
50
Introducing the 5View Gi Probe
Deep Packet Inspection appliance that provides real-time applications
recognition and classification
Application-related statistics and events are available per Clients, Servers,
Applications, Protocols, Sites.
Througha variety of reports
51
5View Gi Probe for QoS reporting
Identification of servers & clients
with degraded response times
Three way measurements:
1) Synchronization acknowledgement
2) Response Time
3) Data acknowledgement
Details of response times per app. with
zooming on time (hrs, mins, seconds)
52
Server Ack Times as Network Latency to Partners
Good indication of 2-way latency to the remote servers.
Unobstrusive; external destination may have no management access.
Along side average data transfer size shows how latency varies with data
transfer sizes.
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Internet Time Taken By Servers TCP Agent to send
ACK
Data pkts
ACK
53
Client Ack Times as Network Latency to Mobiles
Good indication of 2-way latency to the end mobiles.
Unobtrusive; actual mobile phones you may have no management access.
Along side average data transfer size shows how latency varies with data transfer
sizes.
VOD Server
Internet
SGSN
GGSN
Data Center
Hosted
Content
Application
Servers
RAN
IP Path -
Messaging
Gi Interfaces
Internet Time Taken By Client TCP Agent to send ACK
Data pkts
ACK
54
Topology-aware monitoring of supporting layer2/3 nodes allows real time trouble-shooting of service impairments in a
holistic manner (out side of the mobile nodes) using live charts
How Infrastructure Visibility Complements DPI for
Application Troubleshooting
A Gi VLAN sub-
interface is
dropping
packets (in 1
direction) and
causing re-
transmissions
Poor user
experience
detected from
DPI
55
MENTUMPLANET WORLD CLASS
PLANNING SOLUTIONS
World Class Planning Solutions
56
Mentum
.
LTE, 3G, 2G .
WiFi Small Cell
MentumFamily :
MentumPlanet &
MentumEllipse &
MentumFusion
MentumGeo-Data
VistaInsight for Planet VistaInsight
KPI
MentumPlanet, MentumEllipse, MentumFusion, GeoData, VistaInsight for Planet

57
MentumFamily
(RAN)

InfoVista End To End Performance Solution

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Copyright 2013 InfoVista S.A. All rights reserved.

RNC Load Issue? (RNC)?

. (IP/MPLS Transport, Data Centre, Carrier

Able to report KPIs critical to

Equipment Fault Cause Analysis

Confidential document not to be shared outside of China Unicom

Creates High Quality

Multi Vendor Support

Derived Indicators, generate from basic indicators (formula editor)

Event, generate from basic indicators when reach presetting conditions

Mentum Family Of Products & Aexio Optimization

Counters Call Traces Probe Data QoE Data

(VistaInsight for Networks and RAN, SDM)

MentumPlanet, MentumEllipse, MentumFusion, GeoData, VistaInsight for Planet

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