AUC - Administering Cisco Unity Connection v7.

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Cisco Course v1.0 | Cisco Unity Connection v7.0
This course is not currently offered by Global Knowledge. Information
here is provided for reference only.
This course is designed to provide you with the knowledge to administer and
manage Cisco Unity Connection release 7.0.
What You'll Learn
Review Cisco Unity Connection basics
Configure Cisco Unity Connection users manually and through CUCM and
LDAP integration and the Bulk Edit tool
Configure Cisco Unity Connection Voice Mail Menu System using call and
interview handlers
Deploy and use the Greetings and Broadcast administration tools
Understand the use of partitions and calling search spaces to implement a
dial plan
Investigate the reporting capabilities of Unity Connection
Who Needs to Attend
End-user system administrators: Those responsible for day-to-day
management of corporate messaging systems administering Cisco Unity
Connection.
Prerequisites
There are no prerequisites for this course.
Follow-On Courses
There are no follow-ons for this course.
Course Outline
1. Cisco Unity Connection Overview
Introducing Cisco Unity Connection
2. Cisco Unity Connection Basics
Integration Options for Unity Connection
Integration Capabilities for Unity ConnectionExtended Integration Options
and Features
VPIM Networking
3. Integrating Cisco Unity Connection
Integrating the Phone System
Integrating Cisco Unity Connection with Cisco Unified Communications
Manager
Integrating Cisco Unity Connection with Cisco Unified Communications
Manager Express
4. Configuring Cisco Unity Connection Global System Operating
Parameters
Managing Class of Service
Features controlled by the Class of Service definitions
Add, modify, and delete Classes of Service
5. Configuring Cisco Unity Connection User Operation
Managing Individual Users
Find individual users
Edit user basics
Configure password settings
Reset user passwords
Assign additional roles
Configure user MWI settings
Configure user transfer rules
Manage message settings
Configure call input
Edit and review mailbox settings, quotas, and status
Configure the playback message settings
Configure the send message settings
Edit message actions
Configure notification devices
Configure alternate extensions
Configure alternate names
Creating private distribution lists
Editing external service accounts
Editing SNMP proxy addresses
6. Configuring Cisco Unity Connection Global System Operating
Parameters
Reviewing and Managing Message Storage
Managing Templates
Features controlled by user and call-handler templates
Add, modify, and delete user templates
Add, modify, and delete call-handler templates
Managing Multiple Users
Operate the Bulk Edit tool
Create new users using the Bulk Administration Tool
7. Integrating Cisco Unity Connection for User Management
Integrating Cisco Unity Connection with Cisco Unified Communications
Manager and Microsoft Active Directory
Import and maintain users through Cisco Unified Communications
Manager
Import and maintain users through Microsoft Active Directory
8. Configuring Cisco Unity Connection User Operation
Managing Distribution Lists
Default system distribution lists and the operating parameters of private
distribution lists
Add, modify and delete system distribution lists
Add, modify and delete private distribution lists
9. Configuring Cisco Unity Connection Global System Operating
Parameters
Setting Up User Workstations
Workstation requirements
Access Cisco Personal Communications Assistant (PCA)
Reviewing the Incoming and Outgoing Call Flows
Review incoming call flows
Review outgoing call sources and call flows
10. Configuring Cisco Unity Connection
Managing System Settings
Managing handlers
Managing system call handlers
Managing directory call handlers
Managing interview call handlers
Managing conversations
11. Configuring Cisco Unity Connection User Operation
Reviewing the Audiotext Application Design Process
Analyzing Audiotext requirements
Defining the Audiotext application components and actions
12. Integrating, Troubleshooting, and Monitoring Cisco Unity
Connection
Implementing Dial Plans
Review the dial plan components and their purpose
Add, modify, and delete partitions
Add, modify, and delete search spaces
Managing Call Routing
Implementing Call Routing
Managing direct incoming call routing
Managing forwarded incoming call routing
Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
Reviewing cluster management
Verifying feature service activation and obtaining serviceability reports
Viewing filtered alarms
Configuring SNMP support
Labs
Lab 1: Topology and Deployment
Lab 2: Configuring Unity Connection for Integration with CUCM
Lab 3: Class of Service and Roles
Lab 4: System Settings
Lab 5: Schedule
Lab 6: Add Voice Mail Users
Lab 7: Bulk Administration and Edit Tools
Lab 8: Adding Unity Connection Subscribers via CUCM
Lab 9: Adding Unity Connection Subscribers via LDAP
Lab 10: Cisco Personal Communications Assistant
Lab 11: Opening Greeting
Lab 12: Interview Handlers
Lab 13: Greetings and Broadcast Administrator
Lab 14: Dial Plan: Partitions and Calling Search Spaces
Lab 15: Cisco Unity Connection Reports
Lab 16: RTMT and the Port Status Monitor