WEDNESDAY, MAY 21, 2014

Breakout Sessions
Time Title Speaker(s) Abstract
Track 1 2:05 - 2:45 Tame Mobile Expense with Reverse
Logistics
Jim Carroll, Tangoe Costs for mobile devices are budget busters. When a device breaks after the warranty expires and
before an employee is eligible for a subsidized device what do you do? How will the recent changes
the carriers have made to upgrade eligibility impact your total cost of ownership?" Learn about ways to
deal with unplanned expenses and a new technique to save money.
3:00 - 3:45 What's Your Elevator Pitch? Justifying
Technology investments with Executives
Wayne DeCesaris,
Tangoe;
Aleta Miller, FiServ
Joe Basili, TUG
Any enterprise-wide connection management initiative (CLM, TEM, MDM, etc.) requires substantial
organizational commitment in order to succeed. So how do you demonstrate the value of a program,
secure strategic management buy-in, and put the program on the road to success? This session
features practical tips on how to "sell" your solution internally, including how to craft an elevator pitch
that won't leave any room for doubt as to what you want to do, how it will work, what it will cost, and
what the ROI will be.
3:50 - 4:30 Maximize TEM Investments: Automation,
Scorecarding, and Holding People
Accountable
Angela Saldana, Tangoe;
Maryann Chau, GE
Audits are only one stop on a spend and visibility wheel that never stops turning. Learn how to
transform your program by linking automation, scorecarding, and sourcing into a continuum to optimize
results. This session will help ensure that you maximize your investment in the services that you seek
to manage through TEM.
Track 2 2:05 - 2:45 Unlock New Savings with Physical
Inventory
Paul Pfeil, Tangoe A physical inventory for fixed telecom is critical to gain visibility for forward planning, design, and
management of your network. It can also help you unlock new ways to save money for services and
assets that you are not using.
3:00 - 3:45 Regulatory Surcharges: Not All Created
Equal
Kelly Anderson, Tangoe The Surcharge and Tax invoice section for enterprises could not get longer or more complex! In this
session we will uncover the categories and origin of these ever-growing fees and what can be done
about these seemingly endless percentages. A must for any organization impacted by regulatory
surcharges including administration fees (like the Universal Service Fund), and how some
organizations are challenging the premise of these fees.
3:50 - 4:30 Failsafe Liability Migrations Laura Nesbitt, Tangoe No matter what the liability model you choose, there are particular steps you have to walk to ensure
that migrations are error free. The discussion will touch on various liability models, what works, what
doesnt, and how to ensure a smooth migration.
Track 3 2:05 - 2:45 Optimizing and Managing Bill Payment Don Farias, Tangoe Whether you are a CFO or a finance or telecom manager, cash management and real-time control of
accounts payables is vital. Bill payment, one of the crucial stages of communications lifecycle
management, is a neglected area. Find out how direct pay works and how corporations use it to
improve cash flow management and avoid hidden costs from inefficiencies in carrier virtual lock boxes
and payment processing systems.
3:00 - 3:45 Maximizing the Value of Your Fixed
Contracts
Suzanne Rosato, Tangoe;
Rick DeJardin, GTECH
When it comes to managing your telecom contracts, there is no substitute for going back to beginning
and taking a look at your contracts. Things change so quickly, trends and new technologies emerge,
and businesses must always be aware of how that will affect the rates they pay. Get key takeaways
that you can use immediately to make sure youre maximizing your investments.
3:50 - 4:30 Understanding the Pitfalls Global
Procurement
Ian Murray, Tangoe;
Susan Noel, Sealed Air
Global procurement is not for the weak! Think it's as easy as ordering a phone online and having it
delivered? Think again. Funds transfers, privacy issues, logistics, infrastructure, and local politics all
play a part.
Track 4 2:05 - 2:45 EMM vs. MDM vs. MMS Jaan Leemet, Tangoe The rapid pace of mobile innovation is like managing a moving hockey puck...the trajectory is different
for each enterprise, but you can (and need to) influence where it ends up. This session presents a
mobility strategy checklist so that you make the right choice.
3:00 - 3:45 Changing Landscape of Mobile Robert Whitmore,
Michael Niziolek, Tangoe
Mobility is one of the most rapidly evolving industries impacting your organization today. With new
headlines breaking almost every day, it can be challenging to discern which news and trends are most
relevant to your business. In this session Tangoes mobility consulting experts will discuss the latest
macro industry trends, explain why they are relevant to you, and provide bold predictions for 2014.
3:50 - 4:30 Sourcing Mobile Contracts Robert Whitmore,
Michael Niziolek, Tangoe
Achieving world class mobile agreements is a challenging proposition considering the carriers rapidly
changing cost model and the complexity of understanding your own mobile environment. Join mobile
contract experts to as they discuss everything you need to know in preparation for your next carrier
negotiation.
THURSDAY, MAY 22, 2014
Breakout Sessions
Time Title Speaker(s) Abstract
Track 1 1:15 - 2:00 Expanding Your World: Regional vs. Global
Demands in Expense Management
Wayne DeCesaris, Bill
Bould, Ian Murray Tangoe
Putting expense management processes in place outside of the U.S. can lead to vast savings for your
organization if it's done correctly. But there are key differences you must address to ensure success.
Tangoe's panel of experts will discuss the key issues you must be prepared for, including EU data
privacy, work councils, engaging foreign resources, and various levels of support you must be
prepared to offer.
2:05 - 2:50 Call Accounting: Not Dead Yet Ian Murray, Tangoe Some think of call accounting as "old fashioned" technology. But hey, if it ain't broke A new look at
how a tried and true technology can bring savings into your organization.
Track 2 1:15 - 2:00 What Every Telecom Manager Needs
to Know About Cloud Convergence &
Adoption
Russ Loignan, Tangoe Providing clarity and rationalization for todays cloud market, this session will discuss current and near
term cloud trends and provide an analysis of market pricing for cloud services, as well as negotiating
tips. Who are the market leaders, what are their strategies, and how best can you align your those
offerings with your own business strategies and needs?
2:05 - 2:50 Budgeting & Forecasting Tips & Trends Angela Saldana,
Suzanne Rosato, Tangoe
Correct forecasting is essential to knowing how to predict what your wireline and mobile telecom
expenses will be next year. hit your mark. Gain valuable lessons on how to guage usage and
consumption trends and their impact, changes in mobile rate plans, and wireline rate expectations
Track 3 1:15 - 2:00 The Ins and Outs of Upgrades Jim Carroll, Tangoe How are enterprises looking at new upgrade plans that began with the T-Mobile JUMP program? Are
they changing their policies or their structure to support these programs or are they sticking to the
more traditional models?
2:05 - 2:50 How to Use Reporting to Revolutionize The
Way You Do Business
Laura Nesbitt, Tangoe;
Belinda McClendon, FiServ
How do you use the data you have regarding your communications infrastructure to make strategic
decisions that could have a real impact on the way your company does business?
Track 4 1:15 - 2:00 Checklist for Securing Mobile Enterprise Greg Armor, Tangoe What are the absolute must-haves when it comes to ensuring that your mobile infrastructure is
secure? This checklist provides a rundown of best practices that organizations can't ignore when it
comes to ensuring the safety of their mobile devices and how they access the network.
2:05 - 2:50 Understanding the Hard ROI of BYOD Garrett Long, Tangoe This session will address the financial impact and additional considerations of BYOD in the enterprise.
It will reveal truths and misconceptions about BYOD costs.
Track 5
Partner
1:15: 2:00 Secure BYOD Workspaces: Delight Users,
Improve Compliance & Adoption
Mickey James, Vice
President, Sales, Divide
Divide is known for building secure BYOD containers; were also dedicated to creating a superb
experience for our customers. Divide achieves this by balancing security for IT with the privacy for
employees. Attend this session to learn how our approach can satisfy ITs security requirements while
delighting end users to ensure adoption and a successful BYOD deployment.
2:05 - 2:50 Optimizing Your Mobile Network Andrew MacFarlane,
MobilePulse
Improving the performance and reliability of your mobile network reduces the idle time and frustration
your users experience while on the network. Join Mobile Pulse to understand how enterprises are
using its groundbreaking service to define their mobile footprint and drive continuous improvements in
their mobile networks.