Our vision

The objectives of the Shell Group are to engage efficiently, responsibly and
profitably in oil, oil products, gas, chemicals and other selected businesses and to
participate in the search for and development of other sources of energy to meet
evolving customer needs and the world’s growing demand for energy.

We believe that oil and gas will be integral to the global energy
needs for economic development for many decades to come. Our role is to ensure that we
extract and deliver them profitably and in environmentally and socially responsible ways.
We seek a high standard of performance, maintaining a strong long-term and growing
position in the competitive environments in which we choose to operate.
We aim to work closely with our customers, our partners and policymakers to advance
more efficient and sustainable use of energy and natural resources.

Statement of General Business Principles

Shell Pakistan Limited General Business Principles govern how Shell Pakistan Ltd.
conducts its affairs.

The objectives of Shell Pakistan Ltd. are to engage efficiently, responsibly and profitably
in oil, gas, chemicals and other selected businesses and to participate in the search for and
development of other sources of energy to meet evolving customer needs and the world’s
growing demand for energy.

We believe that oil and gas will be integral to the global energy needs for economic
development for many decades to come. Our role is to ensure that we extract and deliver
them profitably and in environmentally and socially responsible ways.

We seek a high standard of performance, maintaining a strong long-term and growing

position in the competitive environments in which we choose to operate.
We aim to work closely with our customers, partners and policy-makers to advance more
efficient and sustainable use of energy and natural resources.

Our Values

Sustainable Development

Responsibilities

Principle 1: Economic

Principle 2: Competition

Principle 3: Business Integrity

Principle 4: Political Activities

Principle 5: Health, Safety, Security and the Environment

Principle 6: Local Communities

Principle 7: Communication and Engagement

Principle 8: Compliance

Living by our Principles

Our Values

Shell Pakistan Ltd. employees share a set of core values – honesty, integrity and respect
for people. We also firmly believe in the fundamental importance of trust, openness,
teamwork and professionalism, and pride in what we do.

Sustainable Development

As part of the Business Principles, we commit to contribute to sustainable development.

This requires balancing short and long term interests, integrating economic,
environmental and social considerations into business decision-making.
Responsibilities

Shell Pakistan Ltd. recognizes five areas of responsibility. It is the duty of management
continuously to assess the priorities and discharge these inseparable responsibilities on
the basis of that assessment.

a. To shareholders
To protect shareholders’ investment, and provide a long-term return competitive with
those of other leading companies in the industry.

b. To customers
To win and maintain customers by developing and providing products and services which
offer value in terms of price, quality, safety and environmental impact, which are
supported by the requisite technological, environmental and commercial expertise.

c. To employees
To respect the human rights of our employees and to provide them with good and safe
working conditions and competitive terms and conditions of employment.

To promote the development and best use of the talents of our employees; to create an
inclusive work environment where every employee has an equal opportunity to develop
his or her skills and talents.

To encourage the involvement of employees in the planning and direction of their work;
to provide them with channels to report concerns.

We recognize that commercial success depends on the full commitment of all employees.

d. To those with whom we do business

To seek mutually beneficial relationships with contractors, suppliers and in joint ventures
and to promote the application of these Shell Pakistan Ltd. General Business Principles or
equivalent principles in such relationships. The ability to promote these principles
effectively will be an important factor in the decision to enter into or remain in such
relationship.

e. To society
To conduct business as responsible corporate members of society, to comply with
applicable laws and regulations, to support fundamental human rights in line with the
legitimate role of business, and to give proper regard to health, safety, security and the
environment.
Principle 1: Economic

Long-term profitability is essential to achieving our business goals and to our continued
growth. It is a measure both of efficiency and of the value that customers place on Shell
Pakistan Ltd. products and services. It supplies the necessary corporate resources for the
continuing investment that is required to develop and produce future energy supplies to
meet customer needs. Without profits and a strong financial foundation, it would not be
possible to fulfil our responsibilities.

Criteria for investment and divestment decisions include sustainable development

considerations (economic, social and environmental) and an appraisal of the risks of the
investment.

Principle 2: Competition

Shell Pakistan Ltd. supports free enterprise. We seek to compete fairly and ethically and
within the framework of applicable competition laws; we will not prevent others from
competing freely with us.

Principle 3: Business Integrity

Shell Pakistan Ltd. insists on honesty, integrity and fairness in all aspects of our business
and expects the same in our relationships with all those with whom we do business. The
direct or indirect offer, payment, soliciting or acceptance of bribes in any form is
unacceptable. Facilitation payments are also bribes and should not be made. Employees
must avoid conflicts of interest between their private activities and their part in the
conduct of company business. Employees must also declare to their employing company
potential conflicts of interest. All business transactions on behalf of Shell Pakistan Ltd.
must be reflected accurately and fairly in the accounts of the company in accordance with
established procedures and are subject to audit and disclosure.

Principle 4: Political Activities

a. Of companies
Shell Pakistan Ltd. acts in a socially responsible manner within the laws of the countries
in which we operate in pursuit of our legitimate commercial objectives.

Shell Pakistan Ltd. does not make payments to political parties, organizations or their
representatives. Shell Pakistan Ltd. does not take part in party politics. However, when
dealing with the government, Shell Pakistan Ltd. has the right and the responsibility to
make our position known on any matters which affect us, our employees, our customers,
our shareholders or local communities in a manner which is in accordance with our value
and the Business Principles.

b. Of employees
Where individuals wish to engage in activities in the community, including standing for
election to public office, they will be given the opportunity to do so where this is
appropriate in the light of local
circumstances.

Principle 5: Health, Safety, Security and the Environment

Shell Pakistan Ltd. has a systematic approach to health, safety, security and
environmental management in order to achieve continuous performance improvement.

To this end, Shell Pakistan Ltd. manages these matters as critical business activities, sets
standards and targets for improvement, and measures, appraises and reports performance
externally.

We continually look for ways to reduce the environmental impact of our operations,
products and services.

Principle 6: Local Communities

Shell Pakistan Ltd. aims to be good neighbours by continuously improving the ways in
which we contribute directly or indirectly to the general well-being of the communities
within which we work.

We manage the social impacts of our business activities carefully and work with others to
enhance the benefits to local communities, and to mitigate any negative impacts from our
activities.

In addition, Shell Pakistan Ltd. takes a constructive interest in societal matters, directly or
indirectly related to our business.

Principle 7: Communication and Engagement

Shell Pakistan Ltd. recognizes that regular dialogue and engagement with our
stakeholders is essential. We are committed to reporting of our performance by
providing full relevant information to legitimately interested parties, subject to any
overriding considerations of business confidentiality.

In our interactions with employees, business partners and local communities, we seek to
listen and respond to them honestly and responsibly.

Principle 8: Compliance

We comply with all applicable laws and regulations of the counties in which we operate.

Living by our Principles

Our shared core values of honesty, integrity and respect for people, underpin all the work
we do and are the foundation of our Business Principles.

The Business Principles apply to all transactions, large or small, and drive the behaviour
expected of every employee in Shell Pakistan Ltd. in the conduct of its business at all
times.

We are judged by how we act. Our reputation will be upheld if we act in accordance with
the law and the Business Principles. We encourage our business partners to live by them
or by equivalent principles.

We encourage our employees to demonstrate leadership, accountability and teamwork,

and through these behaviours, to contribute to the overall success of Shell Pakistan Ltd.

It is the responsibility of management to lead by example, to ensure that all employees

are aware of these principles, and behave in accordance with the spirit as well as with the
letter of this statement.

The application of these principles is underpinned by a comprehensive set of assurance

procedures which are designed to make sure that our employees understand the principles
and confirm that they act in accordance with them.

As part of the assurance system, it is also the responsibility of management to provide

employees with safe and confidential channels to raise concerns and report instances of
non-compliance. In turn, it is the responsibility of Shell Pakistan Ltd. employees to
report suspected breaches of the Business Principles to Shell Pakistan Ltd.
The Business Principles have for many years been fundamental to how we conduct our
business and living by them is crucial to our continued success.