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The Paradox Group (PDX) designs, implements
and supports the full lifecycle of services
surrounding todays IT technology and provides
ongoing co-managed solutions that allow mid-
sized and smaller companies to maintain and
safeguard their business-critical IT operations.
The Paradox Group
Skype: theparadoxgroup
sales@theparadoxgroup.co.uk
www.theparadoxgroup.co.uk
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The Paradox Group Computer Services
The Paradox Group has a dedicated team that provide a wide range of affordable ICT
services for both home and business some of which include:
Bespoke Workstation Solutions
Bespoke Server Solutions
Linux Server Solutions
Microsoft Windows Server Solutions
CCTV Integration
Computer Security
Computer Support
Data Backup & Security
Complete Network Solutions
Computer Training: Office Software and Operating System Training
Reverse Engineering
Virtual Private Networks (VPN) Services
Voice over Internet Protocol (VoIP) Services
Domain Hosting
Remote Administration & Access Support Services
Why Use The Paradox Group
Our Pricing Structure
Terms and Conditions
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Bespoke Workstation Solutions
Consultation on Suitable Workstation and Desktop Solutions:
We pride ourselves on offering our customers the best computer services that fulfils
their requirements. We will work directly with you to provide the very best workstation
solution for your business, providing both for the present and future proofing.
Reliability & Redundancy Solution:
Redundancy solutions maximize your company uptime, ensuring that all business
processes continue with little or no effect. Redundancy solutions are a key part of
planning for ICT Service failure. This includes Fail-safe options including failover
servers, data and media storage. We can help you to minimize any disruption to your
business with build in redundancy at all level of your ICT.
Industry Standard Windows Server Operating Systems:
The Windows server system includes a comprehensive and integrated infrastructure
that is designed to meet the requirements of developers and of information
technology (IT) professionals. By offering both Windows, Linux and UNIX solutions;
your business will have the most flexible solutions that will work with existing
infrastructure or infrastructure consolidation. We offer installation services; server
management services both on-site and off-site solutions.
Bespoke Workstation Services:
Build bespoke Workstations for Specialist Uses e.g. CAD for Architects
Centralisation of Business Data
Custom Build Desktops
Custom Build Email Server
Custom Build Gaming PC
Custom Build Performance PCs
Custom Build Workstation
Linux Workstations
Thin Client Solutions
Windows XP Desktops
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Bespoke Servers Solutions
Consultation on Suitable Server Solutions:
We offer a comprehensive consultancy service to business that requires a server
solution that will meet the demand and future growth of your business. Our server
solutions are well suited to small and medium size business that is looking to
improve and grow their business.
Centralisation of Business Data:
Centralisation and consolidation is seen at all level of business process each day.
We offer a range of specialist services to get the most out of your current
infrastructure. The main advantages of consolidating your IT infrastructure are lower
costs of administration, increased overall security, improve manageability and
reliability. We will help your business to be prepared, protect crucial data, data
storage systems and e-mail systems against failure.
Reliability & Redundancy Solution:
Redundancy solutions maximize your company uptime, ensuring that all business
processes continue with little or no effect. Redundancy solutions are a key part of
planning for ICT Service failure. This includes Fail-safe options including failover
servers, data and media storage. We can help you to minimize any disruption to your
business with build in redundancy at all level of your ICT.
Industry Standard Windows Server Operating Systems:
The Windows server system includes a comprehensive and integrated infrastructure
that is designed to meet the requirements of developers and of information
technology (IT) professionals. We offer installation services; server management
services both on-site and off-site solutions.
We also offer an extensive range of services such as Small Business Server, Linux-
based Server Operating Systems, Groupware & Information Sharing Throughout
your Business and Build Bespoke Workstations for Specialist Uses.
Bespoke Server Services:
Centralisation of Business Data
Consultation on Suitable Server Solutions
Custom Build Data Backup Server
Custom Build Email Server
Custom Build File Sever
Custom Build Network Server
Custom Build Performance PCs
Custom Build Print Servers
Data Management Servers
Groupware & Information Sharing Throughout your Business
Industry Standard Windows Server Operating Systems e.g. Windows 2003
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Linux-based Server Operating Systems e.g. SME Server (huge savings on
software licence costs).
Reliability & Redundancy Solution (e.g. UPS, RAID)
Small Business Server
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Linux Server Solutions
Linux Servers:
We provide a robust Linux Server installations/management service which offer
reliable performance, business productivity, cost reduction and peace of mind. Our
services can help with your business evolution and growth. With the growth of any
business comes an increase demand for application services and network
requirements. Linux Server deployment will provide the right solution to enable your
business to continue grow and flourish.
Linux Server offers a high level of security as standard, with build in server security
which results in lower Total Cost of Ownership. What Linux deliver on are flexibility,
improved security, scalable environment and performance. It also eliminates the cost
and complexity of enterprise-class virtualization, high availability, and storage
management software.
Virtualization systems allow your business to reduced costs through server
consolidation, coupled with savings in power, cooling, maintenance and third party
software. Other key benefits are improved application availability, response due to
flexible resource management.
Linux is also ideally suited for web development environment because all required
web services: - LAMP (Linux, Apache, MySQL and PHP) is standard and free.
Key Linux Features:
Availability
Blade server
Database Management
DNS Server
Excellent Performance
Fault tolerant server
File Server
High availability cluster server
HPC "scale-out" server
Improve Security
Internet Services
LAMP (Linux, Apache, MySQL and PHP)
Large SMP "scale-up" server
Mail Server
Mainframe server
Rack server
Scalable Environment
Standalone server
Virtualization
Web Server
Supported Architectures:
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Intel and AMD x86/x86-64
Intel Itanium2
IBM POWER
IBM z-Series and S/390
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Microsoft Windows Server Solutions
Windows Servers:
We offer a complete Windows Server Solution for business that needs a reliable ICT
infrastructure which is business ready and productive. Our service caters for all level
of your business needs; from complex business requirement to simply running
everyday office task.
We build server solution that will fit your specific requirements or upgrade and
maintain existing servers. We also provide server solutions that are a part of a mixed
environment, such as Linux, UNIX and Macintosh.
We recommend Microsoft Windows 2003 Small Business Server which is suitable for
up to 75 users. Windows SBS have several advantages because it is an industry
standard for server and most ICT professionals are familiar with it, therefore cutting
the TCO.
Microsoft Windows 2003 Small Business Server is an all in one solution with a range
of feature as standard such as;
File Server
Intranet Web Server
Microsoft Exchange e-Mail and Directory Server
SBS comes with 5 Client Access Licence (CAL) included
SBS licensed on a per-user basis
SharePoint groupware software - shared task lists, calendars etc.
Virtual Private Network (VPN) Server for working remotely
Our server services include:
Application services
Data protection
Hardware and software troubleshooting
Hardware maintenance
Network installation and maintenance
Server administration
Server security
Server services maintenance
Server virtualization solutions
Software installation
Software Upgrade
System services
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Computer Security
Antivirus | Anti Spyware | Malware Security:
Our computer security service provides you with real-time protection from adware,
bots, root kits, spyware, trojans, viruses, worms and malware. We use all the latest
software and industry recognised methods to ensure that your business is protected
from any form of attack at all time, giving you peace of mind.
We offer protection against IT security threats, including viruses, spyware,
crimeware, hackers, phishing, and spam. We offer a complete security solution to
protect you from threats spreading over the internet, optical removable media and
attached devices. We are here to ensure that your data is secure and your privacy is
protected against spyware, adware, trojans, dialer, keylogger and worms.
Virus Removal and Protection:
A virus is a manmade program or piece of code that causes an unexpected negative
behaviour to an application or the computer operating system. The consequences of
a virus infection is well documented, suffice to say this can cause serious irreparable
damage to a business and its operation.
As a part of our computer security services, will use the very best set of virus
removal tools, designed to automatically detect and remove viruses that infected
your system. So if you think you might be infected with some sort of virus, spyware,
trojan horse, malicious malware and worm or would like to be protected from such
treats, we are here to help you.
Hardware and Software Firewalls Protection:
Firewall provides optional virus scanning of inbound and outbound email, web traffic,
and FTP transfers. Your financial data and password lists are stored inside your
computer, but a novice hacker could easily get into your system to copy these
without detection. Network and Program Firewall delivers proactive firewall
protection with multiple layers of security that stop inbound, outbound, and program
attacks while remaining completely invisible to hackers.
Operating System Firewall this additional layer of security prevents hard-to-remove
spyware, including rootkits and kernel-level threats, from getting onto your PC and
causing damage. Includes detailed rule definition to perform inspection and protocol
inspection of all outgoing and incoming Internet traffic, VPN, VPN Client and SSL
VPN.
Spam Filtering and Custom Email Filtering:
Unsolicited email or spam is widespread and affects everyone that uses an email
client. Spam can range from a minor annoyance to very offensive materials and
worst case a serious virus. The people behind the majority of spam uses a database
of emails with a form email to send thousands of emails to personal email and
business accounts each day.
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To get rid of the spam generally involves you physically deleting each message from
your inbox. This can be very time consuming and unproductive for a business. We
can provide you with a solution that will block and remove any unwanted emails from
your mail server or email client inbox. We will also setup custom filters so that only
spam emails are block/remove and regular emails are not affected.
Computer Security Services:
Anti Spyware
Antivirus
Computer Security Service
Computer Security Consultant
Computer Management Service
Custom Email Filtering
Email Backup Service
Email Recovery
Email Security
Hardware Firewalls Protection
Malware Security
Software Firewalls Protection
Spam Filtering
Virus Removal and Protection
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Computer Support
We provide technical support for all Windows, Linux and Macintosh Operating
Systems. We also offer Computer Support for Computer Hardware, PC Networking,
Computer Software, Internet Browser & E-mail, Spyware, Malware, Computer
Viruses, Trojans and Gaming issues.
Here is a list of some of our key service offerings:
Onsite | Telephone | Remote Access Computer Support.
Technical Assistance, Support, and Advice to Customers.
Consultancy on Use of IT in Your Business.
System Administration, Network Monitoring.
Hardware and Software Troubleshooting and Repair.
Hardware Upgrades.
Routine Maintenance.
Windows, Macintosh & Unix/Linux Support.
And many more services
Onsite | Telephone | Remote Access Computer Support:
We offer support services ranging from trouble shooting small business computer
issues to Corporate IT consultants and complete network installations for businesses
and corporations.
Broadband Installation
Computer Repair
Data Protection
Desktop Repair
Disaster Recovery
DSL Configuration
Firewall Installation
Hard Drive Recovery
Hardware Upgrades
Network Configuration
Network Wiring
Router Installation
Software Upgrades
Spyware Removal
System Restoration
Training & Tutoring
Virus Removal
Wireless LAN Setup
Technical Assistance, Support, and Advice to Customers:
We provide an extensive live and remote support solution for individual and
business. Our Live Help is a support solution that helps provide better customer
service in technical support including, telephony support, remote support and on-site
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support. We provide installation, maintenance and emergency service support for
computers and associated products.
We provide Technical Support and Assistance for the Following:
Broadband ADSL/DSL Setup
DVD/CD Drive
CCTV Network Integration
Email Setup
File Transfer to the New PC
Firewall Setup
Hard Drive Installation
Home Entertainment Equipment
Internet Setup
Laptop
Modem
Network Setup
On-line Appointment Request
Outlook Setup
PC Setup
Pop3 Setup
Printer Setup
Printer Sharing
Raid Setup
Router Setup
Scanner Setup
Windows Setup
Wireless Network
Wireless Setup
And many more
Consultancy on Use of IT in Your Business:
We have extensive knowledge of IT services, computer hardware and business
software. We will work directly with you to make sure you get the right solution for
your business through the appropriate application of technology. We have developed
an understand business requirements and commercial constraints from years of
experience dealing with successful small and medium size business.
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Data Backup and Security
Onsite Backup or Remote/Offsite Backup
Data backup and storage solutions deliver secure, cost-effective backup and restore
for data held on PCs, laptops, servers and networked environments. Our data
backup services are designed for businesses that need simple and reliable backups
of their critical data. We install customized software to backup your data at regular
interval throughout your business operation without impacting regular business
services.
Backup Hardware Solutions:
Iomega REV:
Iomega REV drives and removable disks combine reliability, ease of use and
affordability to safely secure, backup and recovery of your critical data. The Iomega
REV family of products, based on proven removable hard disk technology, provides
a solution to fit a variety of storage requirements from desktop and servers to
automation and built-in solutions. Now available in 35GB or 70GB capacities per
disk, REV products include powerful backup and disaster recovery software and
offer a complete solution to meet the specific storage needs of small or medium-
sized businesses.
Removable HDDs:
The removable hard drive is a simple and effective way to meet your need for
removable storage and data back-up. Compatible with all kinds of tower cases,
desktop PCs, external chassis, and RAID subsystems.
Travan Tape:
Quantum Travan tape drives are the ideal backup solution for entry-level servers,
workstations and laptops. Whether you have a small business or a home office,
when you need fully removable backup for up to 40GB of data, a Quantum Travan
solution is the one you can trust. The Travan drives products are easy to use,
extremely reliable and affordable.
Software Backup Solutions:
Windows Server Backup:
Drive Backup Server Edition reduces risks of data damage or loss, Windows server
downtime, saving precious time, efforts and costs. It delivers you a wide range of
basic and advanced server disk imaging backup, disk cloning and restore, features
and abilities required for reliable Windows Server Editions protection including File
Servers, MS Exchange, major SQL Servers and other servers.
Robocopy Plus Custom Script:
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Robocopy enables the more serious file replication tasks that can really simplify your
job. The biggest benefit I think you'll find is the ability to create full mirror duplicates
of two file structures (including all subdirectories and files, if you choose) without
copying any unnecessary files. Only the files that are new or have been updated in
the source location will be copied.
EMC:
EMC Backup Advisor provides the reporting, analysis, and alerts you need to
optimize your entire backup and recovery environment. Backup Advisor supports
your entire backup operation, managing data across storage, servers, and
applications regardless of platform or location.
Retrospect Express and Professional Edition:
EMC Retrospect is available exclusively with leading hardware manufacturer
backup devices and is designed for home environments. It protects a single
Windows or Macintosh desktop or notebook computer by backing up to internal and
external hard drives and CD/DVDs. Retrospect Express delivers proven data
protection capabilities in an easy-to-use software package.
Network Backup over LAN (NAS)
Disk to Disk backup will produce a real-time backup of your data. This can be to
another data backup server on-site or remotely off-site. Data protection for your
small-to-medium network is easily managed with our network backup solutions.
Ideally suited to business that needs real time data protection and fast data recovery.
We also offer full comprehensive Advice on Backup Strategies and Media Storage.
Onsite Backup or Remote Backup and Offsite Backup Via Internet
Backup Hardware: Iomega REV, Removable HDDs, Travan tape etc
Software: Windows Server backup, Robocopy Plus Custom Script, EMC
Retrospect Express, EZ-BackItUp Pro
NAS - Network Attached Storage Solution
Network Backup over LAN (NAS)
Advice on Backup Strategies and Media Storage
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Complete Network Solutions
Network Design, Installation and Structured Cabling:
We have many years of experience in the design of network solutions to meet the
needs of our clients. Before you can begin to design a physical network, you first
must determine what level of network services your business needs. We take
several factors into consideration in the design process such as what are the
resources you'll need, your budget, network security, network speed, network
administration and what level of service you will require to operate and grow your
business.
Our main objective is to work with you throughout each stage the network design,
planning and implementation. We provide also an end to end solution that also
includes servicing and maintenance of the network after installation. Below is a list of
additional services:
Configuration of Internet Browsers and Email Clients
Configuration of the PCs and Connection to the Network
Disaster Recovery Services
Full Design, Installation, Setup and Implementation
Installation of Additional Network Hardware and Re-Cabling
Installation of cabling
Network Design Consultancy
Network Diagnostics and Troubleshooting
Network Help and Advice
Network installation services
Network Support Services
Network Upgrades and Maintenance
Remote Backup Storage Data and Security
Setup and Programming of common CCTV DVRs
Setup and Connection of all Network Printers
Setup of File and Print Sharing Where Required
Setup of Internet Connection Over Broadband
Setup of PC Software and Network Functionality
Supply All Network Cabling and Hardware
Our network services are tailor made to Windows 2000 NT Server, Windows 2003
Server, Windows XP Home, Windows XP Professional, Windows Vista, Macintosh
OS X, Linux, UNIX and some older Windows Operating Systems.
Network Consultancy Services
Network Design, Installation and Structured Cabling
LANs: Information Sharing, Microsoft / Macintosh / UNIX/Linux and mixed
networks
Local Area Network Development
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WANs: Broadband Connections, Internet Connection Sharing & Internet
Security
Wide Area Network Maintenance and Upgrade
3G hosted solutions
Virtual Private Networks (VPNs) and Remote Working / Remote Access
VOIP (huge savings on telephone call costs)
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Computer Training: Office Software and Operating System Training
Office Application Skill Training Intermediate to Advance:
We offer a wide range of computer training courses, suitable for Individuals, IT
Professionals and businesses. If you are considering doing a computer course to
improve your career in Information Computing Technology, we can provide you with
the right training solution, no matter what your level of qualifications or professional
background. We can help you to improve your computer skills, job prospects or
boost your career in Information and Technology.
Offices today rely heavily on technology to keep them running smoothly which is why
modern businesses require a wide range of skills from their employees. Our
computer training courses cover everything from the basic skills to highly advanced
skill training. So if you are a business or individual looking to provide unique blend of
learning, tailored to the precise needs of the organisation and the individuals within it
look no further.
Operating Systems Training Intermediate to Advance:
An operating system is a layer of software which takes care of technical aspects of a
computer's operation. Our training will help you to improve your technical
competency and provides a broad awareness of operating systems. Once you
complete our training course you will be able to demonstrate critical knowledge of
installation, operation, administration and troubleshooting services on Windows 98,
Windows 2000, Windows 2003, Windows 2003 Server, UNIX and Linux Operation
Systems.
Training Solutions:
Microsoft Office Training Intermediate and advanced training.
In-House group training sessions.
One-to-One personal coaching or Small Group Tuition.
Databases
Networking
Office Skills
OpenOffice.org training.
Operating Systems
PC Maintenance
PC Repair
Software Skills
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Virtual Private Networks (VPN) Services
We have a dedicated team that can provide your business with the right VPN
solution that meet your business needs. In todays fast changing business
environment more companies have facilities that spread across the country or
around the world. We can enable your business to maintain a fast, secure & reliable
communications between your offices and mobile workers.
A virtual private network (VPN) provides a business with an encrypted connection
between your staff and offices over a public network (internet). We can help your
business to deploy your own VPN (virtual private network) to accommodate the
needs of remote employees and distant offices.
Virtual Private Networks (VPN)
A virtual private network (VPN) is a communications network tunneled through
another network, and dedicated for a specific network. Virtual private network (VPN)
is a network that uses a public telecommunication infrastructure, such as the
Internet, to provide remote offices or individual users with secure access to their
organization's network. Basically a VPN is a private network that uses a public
network (e.g. Internet) to connect remote sites or users together.
An extension of a private network, a VPN encompasses links across shared or public
networks. VPN connections use the connectivity of the Internet plus a combination of
tunneling and data encryption technologies, such as the Point-to-Point Tunneling
Protocol (PPTP) and Layer Two Tunneling Protocol with Internet Protocol security
(L2TP/IPSec), to connect remote clients and remote offices.
Key Benefits of Virtual Private Networks (VPN):
Allow remote access to your business network.
Appears to your users as if all computers are in one location.
Can access office network out of hours.
Connect the networks at multiple sites to form a distributed "local network".
Connect users securely their own corporate network (remote access).
Extend organizations' existing computing infrastructure to include partners,
suppliers and
Customers (extranet).
Extranet for business partners.
Link branch offices to an enterprise network (intranet).
More than one office.
On-demand branch office access.
Persistent branch office access.
Supported platforms including Linux, Macintosh, Windows and UNIX).
Use the Internet as a secure tunnel to connect two or more offices.
Useful for people who work out of the office (home & mobile workers)
VPN remote access for employees.
Common Configuration for the VPN:
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Dial-up and VPNs with RADIUS authentication.
The domain configuration.
The network configuration.
The remote access policy configuration.
The security configuration.
Remote Technical Support:
We use VPNs to provide remote support for servers.
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Voice over Internet Protocol (VoIP) Services
We provide a professional consultant service that offers an inclusive VoIP (Voice
over IP) solution. We can help your business by consulting with you directly to
ensure that you have the right solution that caters to all your business needs and is
within a specified budget.
We also source all equipment and service that is required for your VoIP solution.
This will include full installation, any necessary training and support. We are also
available to upgrade or increases your VoIP capacity as your business needs
dictate.
Please get in touch with one of our consultant for further information on our services.
Voice over Internet Protocol (Voice over IP, VoIP)
VoIP services convert your voice into a digital signal that travels over the Internet. If
you are calling a regular phone number, the signal is converted to a regular
telephone signal before it reaches the destination. VoIP can allow you to make a call
directly from a computer, a special VoIP phone, or a traditional phone connected to a
special adapter.
VoIP (Voice over IP) - you are able to place phone calls over the Internet to any
phone in the world. The phone you are calling does not need to have VoIP.
Generally the cost of using VoIP is less than your local telephone company, and you
can keep your existing phone number or pick a new one with an area code anywhere
in your country. A broadband or VoIP phone is like a regular phone except it uses
high speed internet to make calls at a fraction of the cost or for free.
Internet phones or softphone is simply a phone that operates from your PC or
handheld device and uses your Internet connection to make VoIP calls. You can use
a softphone in conjunction with a USB Phone or a PC Headset. These phones are
considered soft phones because you need VoIP software installed on your computer
to make and receive telephone calls.
ATA (Analogue Telephone Adapter) which allows you to connect a traditional
analogue telephone to a broadband modem. A VoIP Phone Adaptor is used to
connect your normal analogue phones to VoIP. Similar to a VoIP Phone, VoIP
Adaptors use VoIP through your Internet connection.
Some Key Benefits of using VoIP (Voice over IP)
Call other VOIP users at no extra cost world wide
Cheap rates for calls to mobile phones
Easy to use
Great features to keep your family in touch
Huge savings on international calls
Low international rates
Save money on telephone call costs by routing calls over the public Internet
Typical cost 1p per min to UK landlines
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VOIP can provide extra incoming voice/fax lines at very low cost
Wide choice of service providers
Works with virtually any Cable or DSL modem
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Domain Hosting
We offer great domain hosting packages, with an unrivalled level of service and support.
Having your own domain name offers you web space and email systems both based on that
domain name. This allows you to have a web address of www.your-domain-name.co.uk and
you can set up email addresses such as sales@your-domain-name.co.uk.
This looks much more professional than using free email addresses such as Hotmail, Yahoo
or those offered by your internet provider. It also means you are not tied to any one internet
provider, as your own domain name is transferable.
We can purchase your chosen domain name for you, or we can transfer an existing name to
our system.
Our prices start at just 3.99 per month for an Email Only package; and only 9.99 per
month for our Standard Web Hosting Package, (which is sufficient for the majority of small
businesses).
Our Email Only Package includes:
2 Mailboxes
Catch All Email Forwarding
Auto-Responders
Email Filter Logs
Junk Mail Filters
Webmail
Outlook or Outlook Express set up remotely on one PC.
Additional mailboxes at 1.00 per month each.
Annual Domain Registration Fee - 9.99 for .co.uk or 19.99 for .com
Our Standard Web Hosting Package includes:
Everything included in the Email Only Package, plus
First years registration (for .co.uk) free
First years registration of .com domains at 9.99
1000 MB Web Space
1000 MB per month bandwidth
3 extra mailboxes included
Lots more....
Unlike the cheaper packages on offer we give you full support, including setting up your
computers for the new email system etc, if required. Other functionality can be added as
needed (e.g. additional 1000 MB Bandwidth, e-commerce, Secure Servers, Blog access,
etc) at an additional cost of 1.99 per month per service.
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Remote Administration and Remote Access
Why Wait For An Engineer When You Can Have Instant Remote Computer Support Right Now?
Provided your PC can still access the Internet then we could potentially resolve your
computer problem within the next few minutes.
Our technology enables us to fix over 90% of computer problems remotely. What exactly
does this mean? Well, provided you give us permission, our UK based technicians can
literally see and operate your computer from our control centre while you are in the comfort
of your home, office or even overseas in a hotel. It is totally secure and means that we can
fix many of your computer problems instantly without you having to wait for a technician to
visit. You just sit back and relax while our experts solve the problem right in front of your
eyes often within minutes!
Remote administration can be achieved in several ways and we will find the best one to suit
you. We can connect to your computer, provided that you are able to access the internet, to
offer Remote Support to fix your problems.
Administering an I.T. system is time consuming and technically demanding. We can carry
out this role for you or some part of it as you require.
Fault interrogation can also be carried out remotely, helping to analyse problems early and
before they become a problem to you
Some of the benefits are:
No wasted time in travel to and from offices.
Faster response and greater system availability.
More efficient use of manpower.
High quality experts overseeing your system at reasonable costs.
To use our Remote Support option you must follow these steps:
Call us on 07825 159 087 to agree that Remote Support is feasible.
Accept the cost of 40.00 per call.
Pay for the Support via PayPal online services.
Download the Remote Support software tool and choose "Run" when prompted.
Sit back while we work on your PC.
If we can't fix the problem we will refund 30.00 of the 40.00 charge.
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Why use The Paradox Group?
The Paradox Group believes in a proactive approach to IT support.
We prefer to prevent your problems happening, rather than responding to an emergency
issue. Obviously this isn't always possible, but regular servicing of your computers can help
to minimise sudden, unexpected down-time.
With our Monthly Support Contract we charge you for an agreed number of hours support
each month. We spend those hours on your site, maintaining all of your computers - PCs
and Servers - to minimise the sudden failures which may otherwise occur. This is similar to
servicing your car regularly to help prevent unexpected break-downs.
This innovative method offers you excellent value for money, and greatly reduces the
amount of unexpected failures you suffer. Obviously you also have use of our services,
either within the monthly support agreement or at extra cost, for those unexpected outages
as well.
Smaller companies, or home users, may benefit more from our Remote Support Contract.
For a fixed fee, per PC per month, we offer unlimited telephone and remote support for
clients who have from 1 to 5 PCs. Any necessary call-outs are charged extra, of course, but
the peace of mind that comes from knowing we are ready to help is invaluable.
Remember, most IT Support companies will tie you in to a 12 month contract. Our contracts
have a minimum term of only 3 months, with a 1 month cancellation period.
Contact us now to discuss this better way of supporting your computers and IT
infrastructure.
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Our Pricing Structure
You can choose to call us out on a one-off basis to fix an immediate problem, or you may
wish to take out an On-Site Support Contract which offers a set number of on-site hours
support per month. Clients with smaller systems may prefer the more cost-effective option of
our Remote Support Contract.
On-Site Support Contract
For On-Site Support Contracts we will provide a set number of hours support per month on
your site. This proactive approach offers you the most efficient support and reduces the
chances of sudden failure of your computer systems.
As well as fixing your problems, we will continuously check, tweak and update your systems
to ensure that the possibility of unexpected downtime is minimised.
Our On-Site Support Contract offers many benefits, including:
Contracted hours at reduced rates
No call-out fees for "out-of-contract" calls
Hours can be either regular visits or emergency call-outs
Remote support included
Priority response
For specific details on our Business Care Contract options contact the sales desk or
download our BusinessCareContract Services Guide
Please contact us to discuss Apple Mac support as this is priced differently.
Remote Support Ad-hoc charges (Non Contracted)
We can offer remote support providing you have an internet connection for just 40.00 for
the first 30 minutes, plus 10.00 per 15 minutes thereafter. In that first 30 minutes we will
diagnose the problem and, if we can't also fix it, we will determine how long and therefore
how much it will take to repair.
All work is covered by a "No-Fix, No-Fee" agreement, (excluding the "Call-Out" charge.).
Callout Charges Ad-hoc charges (Non Contracted)
We are flexible enough of offer onsite support to non contract customers on a best
endeavours basis, covered by a simple pricing guide.
For just 1.46 per litre of fuel plus 15.00 per hour travel time we can attend the site you
specify and diagnose/repair your IT requirements at a fixed charge of 35.00 for the first 30
minutes, plus 12.50 per 15 minutes thereafter. In the first 30 minutes we will determine how
long we expect the fix to take before continuing.
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The Paradox Group Terms & Conditions
Terms & Conditions of Sale
1. INTRODUCTION, DEFINITIONS AND INTERPRETATION
1.1 These Terms apply in respect of all goods and services sold and provided by The Paradox Group to You under any agreement and shall, save where a specific
written agreement states to the contrary, prevail over all other agreements including terms or conditions which you may propose and purport to rely on.
1.2 In the Agreement the following words and expressions shall, save where the context or the express provisions of the Agreement otherwise requires or admits, have
the following respective meanings:
1.3 Agreement means the entire agreement as defined in clause 19;
1.4 The Paradox Group and PDX mean any legally licensed franchisee of The Paradox Group that is supplying the Goods or Services to You;
1.5 Business Day means any day which is not a Saturday, a Sunday or a public holiday;
1.6 Business Hours means from 08:30 hours to 18.00 hours Greenwich Mean Time, Monday to Friday except bank holidays, and 10.00 to 17.00 GMT on Saturdays;
1.7 Confidential Information means as defined in clause 18;
1.8 Device means any self contained operational Hardware;
1.9 Force Majeure means as defined in clause 14;
1.10 Goods means those goods itemised in the Purchase Order or as otherwise agreed in writing between the Parties from time t o time;
1.11 Hardware means the electronic and mechanical parts of a computer or system related piece of equipment;
1.12 Hardware Provider means the provider of any of Your Hardware;
1.13 Management Software means the software that is downloaded on to Your System to facilitate the provision of the Services;
1.14 Management Software Providers means any person who provides Management Software used by PCSG;
1.15 Notice Period means one calendar month;
1.16 Parties means The Paradox Group and You and Your successors and assigns where and when applicable;
1.17 Personal Data means information about You that is protected under the Data Protection Act;
1.18 Pre-contractual Statement means as defined in clause 19.1;
1.19 Purchase Order means the quotation, proposal or other named document associated with the purchase of the Goods or otherwise attached to the Terms;
1.20 Services means those services itemised in the Purchase Order or as amended in writing between the Parties from time to t ime;
1.21 Software means a set of instructions comprehendible by a computer that provides use, purpose and the inter-relation of Hardware;
1.22 Software Provider means the provider of any Software;
1.23 System means a collection of Hardware and Software and processes brought together and utilised for a purpose;
1.24 Term means for as long as the Agreement is in full force and effect unless otherwise specified;
1.25 Terms means these standard terms and conditions of PCSG; and
1.26 You means the purchaser defined as such in the Purchase Order and if a corporate entity, it's directors, shareholders and any employee or contractor who is
authorised to deal directly with The Paradox Group on Your behalf.
1.27 In the Agreement (except where the context otherwise requires):
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1.27.1 the clause headings are included for convenience only and shall not affect the interpretation of the Agreement;
1.27.2 use of the singular includes the plural and vice versa and se of any gender includes the other genders;
1.27.3 any reference to persons includes natural persons, firms, partnerships, companies, corporations, associations, organisations, governments, states, foundations
and trusts (in each case whether or not having separate legal personality);
1.27.4 any reference to a statute, statutory provision or subordinate legislation (legislation) shall (except where the context otherwise requires) be construed as referring
to:
1.27.4.1 such legislation as amended and in force from time to time and to any legislation which (either with or without modi fication) re-enacts, consolidates or enacts in
rewritten form any such legislation; and
1.27.4.2 any former legislation which it re-enacts, consolidates or enacts in rewritten form provided that in the case of those matters which fall within sub-clause 1.27.4.1
above, as between the Parties, no such amendment or modification shall apply for the purposes of the Agreement to the extent that it would impose any new or extended
obligation, liability or restriction on, or otherwise adversely affect the rights of, any Party.
1.27.5 any phrase introduced by the terms "including", "include", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of
the words preceding those terms; and
1.27.6 any reference to any other document is a reference to that other document as amended, varied, supplemented, or novated (in each case, other than in breach of
the provisions of the Agreement) at any time.
1.28 Where The Paradox Group receives payment for goods and/or services on behalf of a licensed franchisee, The Paradox Group is only the money-handling agent
and is in no way responsible for the provision of those goods and/or services and is not party to this contract.
2. PERSONAL DATA
2.1 By personal data we mean any data which identifies you or your account with The Paradox Group. It includes identity, which you agree to supply to us accurately and
to keep up to date by notifying us of any changes to the information held. It also includes any information contained on Your Systems together with any billing information
(Personal Data).
2.2 Personal Data will be collected, processed and used by PCSG for the purposes of billing and for other purposes mentioned in these Terms.
2.3 In providing the Goods and Services The Paradox Group works with other organisations who produce the Software and Hardware and is required under its licences to
provide certain information about You to these organisations. By agreeing to these Terms, you agree to having your Personal Data provided to such organisations.
2.4 The Paradox Group may also collect Personal Data for statistical purposes. Such data will be used or disclosed only on an anonymous aggregated basis.
2.5 The Paradox Group may hold Personal Data relating to the transactions which you enter into with us. We will disclose this Personal Data only insofar as to facilitate
the provision of the Goods and Services provided to You.
2.6 Any telephone calls made to our offices may be monitored or recorded. Such monitoring and reporting is used for training purposes and to track reported problems
and to improve our service to You.
2.7 The Paradox Group shall disclose Personal Data where we are compelled to do so by law.
2.8 You understand and acknowledge that some of the Software may be programmed to track the number of copies deployed and to provide the software provider with
such deployment and usage information. You consent to this operation and agree at all times not to hinder, impede, alter, prevent or otherwise distort, the operation of
such tracking and reporting functions.
3. SERVICES
3.1 The Paradox Group shall endeavour to provide the Goods and Services during Business Hours or as otherwise agreed;
3.2 The Paradox Group shall use reasonable endeavours to ensure that any routine service work or upgrade to the Management Software causes minimum disruption to
the provision of the Services and Your business.
3.3 The provision of the Services may be temporarily suspended and without notice in the case of system failure, security issues, unexpected maintenance or repair of
either the Hardware or the Software on Your System, where urgent or unexpected remedial action is required to protect the Services or Your System or for reasons
beyond The Paradox Groups control. In such instances, it may be necessary to withdraw the Services in whole or part.
3.4 Where circumstances under clauses 3.3 and 3.5 occur, The Paradox Group shall not be held liable and you shall not make any claim against The Paradox Group for
losses howsoever caused.
3.5 Where Services are unavailable due to third party acts or omissions or where factors are outside the control of The Paradox Group, including without limitation the
withdrawal of support by our licensors and business partners, virus attack and System sabotage, we shall use reasonable endeavours to have such support reinstated as
soon as is reasonably practicable but provide no guarantee. Any such work or remedy shall be at Your cost unless it is due to The Paradox Group's negligence.
3.6 The Paradox Group shall not be liable to You if for any reason the Services are unavailable at any time or for any period and for any reason.
3.7 The Paradox Group, its Software Providers and other third party suppliers, may from time to time modify, add to or remove aspects of the Servi ces.
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3.8 You will be charged for using the Services in accordance with the Purchase Order. We reserve the right to change our fees or billing methods, but will provide You
with at least thirty (30) days advance notice of any such change. As the account holder, You are responsible for all charges incurred and purchases made by You.
3.9 You are required to have the following minimum requirements for The Paradox Group to provide the Services: Windows XP, 512Mb RAM, 1Ghz processor, 512Kbps
broadband, 2Gb free hard disk space, recognised up to date antivirus software and applied computer and information usage company policy.
3.10 The Services are provided for the benefit of one (1) Device and it will be presumed and the Services will be provided on the basis that Your System consists of one
(1) Device unless otherwise specified.
3.11 In order for The Paradox Group to provide the Services You agree for The Paradox Group to download appropriate Management Software on to Your System for
The Paradox Group's sole use.
3.12 If You are entering this Agreement as a consumer as defined under the Consumer Protection Act 1987 then the terms of thi s Agreement do not affect your statutory
rights and will be interpreted accordingly.
4. SERVICE CONTRACT
4.1 If you have a The Paradox Group Service Contract the cover provides You with the advice and labour (whether remote or on-site as specified in your contract)
involved in determining and fixing faults, whether caused by hardware, software or user.
4.2 Should a fault be hardware related we will charge You for the part(s) replaced. Where possible, we will attempt to replace parts with identical units but reserve the
right to use compatible parts where identical parts are unavailable.
4.3 Our ability to fix a problem may from time to time be limited to the quality and build of the hardware or software in use on Your System; at which point we will
investigate and discuss alternative solutions with You. Where non-Microsoft software requires our support, we will help where we can, but You will be expected to have
third party support in place for either You or The Paradox Group to liaise with where necessary.
4.4 We will not service any equipment that is still under any non Paradox Group warranty unless given authority to do so by You. Any valid warranty claim is Your sole
responsibility, not The Paradox Group.
4.5 The Paradox Group Service Contracts do not include the supply, installation or configuration of any new hardware or software not already in use on the contract start
date.
5. PAYMENT TERMS & REFUNDS
5.1 You should let us know about any billing problems or discrepancies promptly after they first appear on your account statement. If you do not bring them to The
Paradox Groups attention in writing within 14 days, you will have waived your right to dispute those problems or discrepancies.
5.2 All monthly rates for Services shall be paid by standing order in to The Paradox Groups nominated bank account on the first day of each month for which the Services
are to be provided;
5.3 All payments other than those referred to in clause 5.2 shall be paid to The Paradox Group by cheque, electronic bank transfer or electronic internet payment, like
PayPal, at Your choice unless otherwise notified to You by The Paradox Group.
5.4 All invoices for Goods and Services not provided on a monthly basis shall be submitted at the time of sale and must be settled within fourteen (28) days of their issue
date.
5.5 The Paradox Group shall be entitled to charge interest at the rate specified under the Late Payment of Commercial Debts (Interest) Act 1998 on all sums not settled
within the terms of this Agreement.
5.6 The Paradox Group does not normally take payment for goods or services until such goods or services have been satisfactorily provided to You. Refunds are
therefore not normally required. However, if payment is taken in advance and such goods or services are not provided to a satisfactory level then a refund can be
requested. Refunds will be considered on an individual basis and will conform to the Sales of Goods Act 1979 and subsequent amendments.
6. MATERIAL AND CONDUCT
6.1 The Paradox Group reserve the right to refuse to provide or stop providing any Services where it reasonably believes that Your System contains material:
6.1.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous,
inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
6.1.2 for which You have not obtained all necessary licences and/or approvals;
6.1.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the
rights of any third party, in the UK or any other country in the world; or
6.1.4 which is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other
malicious software or harmful data).
6.2 The Paradox Group will fully co-operate with any law enforcement authorities or court order requesting or directing The Paradox Group to disclose the identity or
locate anyone dealing with or storing any material in breach of clause 6.1.
6.3 The Paradox Group will not use Your System for any purpose other than hosting any Management Software and in providing the Services.
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7. INTELLECTUAL PROPERTY RIGHTS
7.1 The Management Software upon or through which the Services are provided are owned by licensors (Management Software Providers) who under agreement
licence the use of the Management Software to The Paradox Group.
7.2 All title and intellectual property rights in and to the Management Software (and the constituent elements thereof, including but not limited to any images, photographs,
animations, video, audio, music, text and applets incorporated into the Management Software) are owned by our various Management Software Provi ders. The
Management Software is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Your hosting of parts of
the Management Software does not transfer any ownership of the Management Software or any intellectual property rights to You.
7.3 You shall not remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on the Management Software or that appear during
use of the Management Software.
7.4 You may not reverse engineer, de-compile, or disassemble the Management Software.
7.5 The Management Software is for The Paradox Groups use in providing You with the Services and under no circumstances are You to use, access or copy the same.
7.6 You may not rent, lease, lend, pledge, or directly or indirectly transfer or distribute the Management Software to any third party, and you may not permit any third party
to have access to and/or use the Management Software.
7.7 The Paradox Group may terminate the provision of Services if you fail to comply with these Terms. In the event of termination or cancellation f or any reason
whatsoever, you must permit or assist The Paradox Group or its agents to delete and destroy any Management Software and all of its component parts from Your
System.
7.8 In addition to any liability you may have to The Paradox Group, you agree that you will also be legally responsible directly to the Management Software Providers for
any breach of these Terms.
7.9 Notwithstanding the rights specified in clause 7.8 nothing in this Agreement is intended to confer on any person any right to enforce any term of this Agreement which
that person would not have had but for the Contracts (Rights of Third Parties) Act 1999.
7.10 Any rights not expressly granted in these terms are reserved.
8. DISCLAIMER
8.1 The Paradox Group, and its officers, directors, employees, shareholders or agents do not accept any liability for the use made by You of the Goods or Services other
than is provided under statute.
8.2 To the extent permitted by law, The Paradox Group excludes all representations, warranties, conditions and other terms whether actual or implied and whether in
respect of PCSG, the Software Providers or Hardware Providers (including without limitation, the conditions implied by law of satisfactory quality, fitness of purpose and
the use of reasonable care and skill) which but for these Terms might have effect in relation to the Goods or Services.
9. LIABILITY
9.1 The Paradox Group (whether or not involved in creating, producing, maintaining, or delivering the Goods or Services) and its officers, directors, employees,
shareholders or agents exclude all liability and responsibility for any amount or kind of loss or damage that may resort to You or a third party, including without limitation,
any direct, indirect, punitive, or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money or loss or damages arising from or
connected in any way to business interruption, and whether in thought (including without limitati on negligence, contract or otherwise) in connection with the Goods or
Services, in any way or in connection with the use, inability to use or the results of use of the Goods or Services, including but not limited to loss or damage due to viruses
that may infect Your System or other property on account of Your using the Goods or Services, Your downloading of any material from any website, disc or other medium,
or from opening an email or any of its attachments. Provided that nothing in this agreement shall exclude or limit The Paradox Groups liability for death or personal injury
caused by negligence, fraud, misrepresentation as to a fundamental matter or any liability which cannot be excused or limited under statutory law.
9.2 All costs associated with servicing, repair or correction of equipment, software or data or any other work carried out by The Paradox Group that is required due to Your
actions or inactions in relation to, or use of, Your System will be at your additional expense.
9.3 You have responsibility to have adequate system protections (anti-virus, firewall, and spyware, malware, malicious code detection/prevention) installed and configured
to provide regular updates. All problems relating to viruses, spyware, malware, and/or malicious code are chargeable even if under a service contract agreement.
Consumables are not covered under any service contract agreement. You have responsibility to ensure each consumable item (such as ink cartridge, toner, paper etc.) is
installed correctly and at a level in accordance with the manufacturers instructions. All costs associated with servicing, repair or correction of equipment, software or data
due to a consumable item will be chargeable at our standard rate.
9. The Paradox Group shall not be held liable for any costs or claims whatsoever that arise from Your neglect to meet the minimum requirements specified in clause 3.9
or to upgrade Your System when and how recommended to do so by The Paradox Group.
10. SET-OFF
10.1 You may not at any time or times, set off any liability that you have to The Paradox Group against any liability that The Paradox Group may have to You (in either
case howsoever arising and whether any such liability is present or future, liquidated or unliquidated).
11. INADEQUACY OF DAMAGES
11.1 Without prejudice to any other rights or remedies that The Paradox Group may have, You acknowledge and agree that damages alone may not be an adequate
remedy for any breach by You of these Terms and that accordingly The Paradox Group shall be entitled, without proof of special damages, to the remedies of injunction,
specific performance or other equitable relief for any threatened or actual breach of these Terms.
12. WAIVER AND REMEDIES
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12.1 A failure by The Paradox Group to exercise or delay in exercising a right or remedy provided by the Terms or by law does not constitute a waiver of that right or
remedy or a waiver of any other rights or remedies.
12.2 A waiver by The Paradox Group of a breach of any of the Terms or of a default under the Terms does not constitute a waiver of any other breach or default and shall
not affect the rest of the Terms.
12.3 A waiver by The Paradox Group of a breach of any of the Terms or of a default under the Terms shall not prevent The Paradox Group from subsequently requiring
compliance with the waived obligation.
12.4 The rights and remedies provided by the Terms are cumulative and (subject as otherwise provided in the Terms) are not exclusive of any rights or remedies provided
by law.
13. TERMINATION
13.1 The Paradox Group has the right at any time to terminate the Agreement or part thereof with immediate effect and without liability or penalty t o themselves by giving
You written notice where:
13.1.1 You commit a breach of any of the Terms;
13.1.2 any distress, execution or other process is levied upon any of Your assets or Your business;
13.1.3 You have a bankruptcy order made against You or You make an arrangement or composition with Your creditors, or otherwi se take the benefit of any statutory
provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into
liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or
manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for winding
up or for the granting of an administration order, or any proceedings are commenced relating to Your insolvency or possible i nsolvency;
13.1.4 You cease or threaten to cease to carry on business; or
13.1.5 Your financial position deteriorates to such an extent that in the opinion of The Paradox Group Your capability to adequately fulfil Your obligations under the
Agreement with The Paradox Group has been placed in jeopardy.
13.2 Either Party may terminate the Agreement or any part thereof for any reason whatsoever by giving one months written notice to the other Party.
13.3 Upon notice of termination having been given all outstanding monies owed to The Paradox Group by You must be settled within twenty eight days of receipt of that
notice.
13.4 Following termination of the Agreement or part thereof under the Terms all rights and obligations of the Parties shall cease except for those rights and obligations
that are intended, by implication or expressly stated, to continue beyond termination.
14. FORCE MAJEURE
14.1 Force Majeure means any cause preventing either Party from performing any or all of its obligations which arises from or is attributable to acts, events, omissions or
accidents beyond the reasonable control of the Party.
14.2 If either Party is prevented or delayed in the performance of any of its obligations under the Terms by Force Majeure, t hat Party must forthwith:
14.2.1 serve notice on the other Party specifying the nature and extent of the circumstances giving rise to Force Majeure; and
14.2.2 shall, subject to service of such notice and having taken all reasonable steps to avoid such prevention or delay and to clause 14.4, have no liability in respect of the
performance of such of its obligations as are prevented by the Force Majeure events during the continuation of such events; and
14.2.3 for such time after they cease as is necessary for that Party, using all reasonable endeavours, to recommence its affected operations in order for it to perform its
obligations.
14.3 If either Party is prevented from performance of its obligations for a continuous period in excess of three (3) months, the other Party may terminate the Agreement
forthwith on service of notice upon the Party so prevented.
14.4 The Party claiming to be prevented or delayed in the performance of any of its obligations under the Terms by reason of Force Majeure shall use reasonable
endeavours to:
14.4.1 bring the Force Majeure event to a close; or
14.4.2 find a solution by which the Agreement can be performed despite the continuance of the Force Majeure event.
15. JOINT AND SEVERAL LIABILITY
15.1 An obligation of two or more parties under the Terms shall bind them jointly and severally.
15.2 Any claim by You against The Paradox Group under the Terms shall be limited to such amount as The Paradox Group has received from You in the twelve (12)
months preceding the date the claim was notified to PCSG.
16. NO PARTNERSHIP/AGENCY
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16.1 Nothing in the Agreement is intended to or shall operate to;
16.1.1 create a partnership or joint venture of any kind between the Parties; or
16.1.2 authorise any Party to act as agent for the other.
16.2 Neither Party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including but not limited to the making of any
representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
17. ASSIGNMENT
17.1 The Paradox Group may assign the Agreement or any part of it to any person, firm or company.
17.2 You shall not without the prior written consent of The Paradox Group (such consent not to be unreasonably conditioned, withheld or delayed):
17.2.1 assign, transfer, charge or deal in any other manner with the Agreement or any of Your rights under it, or purport to do any of the same; or
17.2.2 sub-contract any or all of Your obligations under the Agreement.
17.3 The Parties are entering into the Agreement for their own benefit and not for the benefit of another person.
17.4 Subject to and upon any succession or assignment permitted by the Agreement, any successor or assignee of the Parties shall in its own right be able to enforce any
term of the Agreement in accordance with the terms of the Agreement as if it were a party, but until such time any such successor or assignee of the Parties shall have no
such rights whether as a third party or otherwise.
18. CONFIDENTIALITY
18.1 For the purposes of the Agreement, Confidential Information shall mean the existence and terms of the Agreement and all information (of whatever nature and
however recorded or preserved) disclosed by one Party to the other, which:
18.1.1 is marked as or has been otherwise indicated to be confidential; or
18.1.2 derives value to a Party or any member of a group of companies to which that Party belongs from being confidential; or
18.1.3 would be regarded as confidential by a reasonable business person; or
18.1.4 any information received or obtained from The Paradox Group managing Your System; except to the extent that such information is already in the public domain at
the time of disclosure or enters the public domain otherwise than by a breach of any obligation of confidentiality under the Agreement.
18.2 The Parties shall keep confidential all Confidential Information and not use it except for the purpose of exercising or performing their rights and obligations under the
Agreement.
18.3 The Parties may disclose Confidential Information to their employees, officers, professional representatives or advisers, sub-contractors and agents, provided that
such persons:
18.3.1 need to know it for the purpose of exercising or performing that Partys rights and obligations under the Agreement;
18.3.2 have been informed of the confidential nature of the Confidential Information divulged; and
18.3.3 agree to act in compliance with the confidentiality requirements of the Agreement.
18.4 The Parties must not disclose Confidential Information to any third party or use it except as otherwise permitted in the Agreement.
18.5 Notwithstanding any other provision of the Agreement, it shall not be a breach of the Agreement for either Party to disclose any Confidential Information pursuant to:
18.5.1 a court order; or
18.5.2 a binding request from a regulatory (or other analogous) authority with jurisdiction; or
18.5.3 from any other third party with power to require the disclosure of such information; provided that (to the extent it i s legally permitted to do so) the affected Party
gives reasonable notice of such disclosure to the other Party.
18.6 Subject to the other terms of the Agreement, the terms of this clause 18 shall continue to apply notwithstanding termination of the Agreement or any other cessation
of any business relationship between the Parties.
19. ENTIRE AGREEMENT
19.1 For the purposes of this clause 19, Pre-Contractual Statement means any undertaking, promise, assurance, statement, representation, warranty or understanding
(whether in writing or not) of any person (whether party to the Agreement or not) relating to the subject matter of the Agreement other than as expressly set out in the
Agreement.
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19.2 The Terms together with the details contained in the Purchase Order constitute the entire agreement and understanding of the Parties (the Agreement) and
supersedes any previous agreement between the Parties relating to the subject matter of the Agreement.
19.3 The Parties acknowledge and agree that in entering into the Agreement they are not relying on any Pre-Contractual Statement.
19.4 You acknowledge and agree that the only remedy available to You for breach of the Agreement shall be for breach of contract under the terms of the Agreement.
19.5 If any provisions of the Terms are inconsistent with provisions of the Purchase Order, the provisions in the Purchase Order shall prevail.
20. VARIATION
20.1 No variation of the Agreement shall be valid unless it is in writing and signed by or on behalf of both Parties.
21. SEVERANCE
21.1 If any provision of the Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or
unenforceability shall not affect the other provisions of the Agreement which shall remain in full force and effect.
21.2 If any provision of the Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision
in question shall apply with such modification(s) as may be necessary to make it valid and enforceable..
22. NOTICES
22.1 Any notice or other communication given under the Agreement shall be in writing and shall be served to the address and for the attention of the relevant party as set
out in the Purchase Order, or such other address, or facsimile number as may be notified in writing from time to ti me by the relevant Party to the other, by delivering it
personally or sending it by pre-paid recorded delivery or registered post or fax.
22.2 Any such notice referred to in clause
22.1 shall be deemed to have been received, if delivered personally, at the time of delivery, in the case of pre-paid recorded delivery or registered post, 48 hours from the
date of posting and in the case of fax, at the time of transmission, unless out of Business Hours in which case deemed receipt shall be during Business Hours the next
Business Day.
23. COUNTERPARTS
23.1 The Agreement may be executed in any number of counterparts, each of which, when executed and delivered, shall be an ori ginal, and all the counterparts together
shall constitute one and the same instrument.
24. RIGHTS OF THIRD PARTIES (EXCLUSION)
24.1 Save as expressly provided in the Agreement or as otherwise agreed in writing between the Parties, no term of the Agreement shall be enforceable by a third party
(being any person other than the Parties and their permitted successors and assignees).
24.2 Notwithstanding that any term of the Agreement may be or become enforceable by a person who is not a party to it, the terms of the Agreement or any of them may
be varied, amended or modified or the Agreement may be suspended, cancelled or terminated by agreement in writing between the Parties or the Agreement may be
rescinded (in each case), without the consent of any such third party.
25. ALTERNATIVE DISPUTE RESOLUTION
25.1 If any dispute arises out of the Agreement the Parties must attempt to settle it by negotiation in the first instance.
25.2 If negotiations fail to resolve the dispute either Party may serve notice on the other indicating that they wish to deal with the dispute through an alternative dispute
resolution procedure. Upon receipt of such a notice the other Party must agree and submit to the alternative dispute resoluti on procedure proposed by a competent and
independent 3rd party;
25.3 A Party cannot commence court proceedings until at least one method of alternative dispute resolution has been genuinely submitted to and a decision obtained.
25.4 Nothing in this clause 25 shall prevent The Paradox Group from taking immediate legal action no matter whether any of the procedures in clauses 25.1 to 25.4
(inclusive) have been carried out, where the interests The Paradox Group or the Management Software Provider are at risk of being damaged, devalued or otherwise
amended in any way whatsoever.
26. YOUR OBLIGATIONS AS A CUSTOMER
26.1 You are responsible for agreeing to a product or service. You must supply The Paradox Group with reasonable courtesy, information and cooperation so that The
Paradox Group may perform its duties. You are responsible for having backups of all data from your Device and/or System.
27. GOVERNING LAW AND JURISDICTION
27.1 The Agreement is governed by and construed in accordance with the Laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of
the Courts of England and Wales.
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Web Site Terms & Conditions
Please read the following terms and conditions of use before using this web site. In using this website you agree to these terms and conditions of use. This web site is
operated by The Paradox Group; if you have any queries about this web site, please contact us via email info@theparadoxgroup.co.uk
Use of this website
This website contains material which is owned by or licensed to The Paradox Group. This material includes, but is not limited to, the design, layout, look, appearance and
graphics. It is protected by intellectual property laws including, but not limited to, copyright. You may download; view, copy and print information and documentation held
at this website provided that

materials are not altered or modified in any way without prior written permission from The Paradox Group.

you understand that unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Professional advice
Information provided on pages held at this site and in any documents downloaded from this site is provided for general information only. It is subject to change without
notice. The Paradox Group is not responsible for any inaccuracies and makes no representation and gives no warranty as to its accuracy. Since the information was not
prepared for you personally, it is not intended to form recommendations or advice. It is your sole responsibility to satisfy yourself that the information is suitable for your
purposes.
Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.
Trademarks
Your use of this site and any materials downloaded, viewed, copied or printed does not authorise you to use any names or trademarks of The Paradox Group, its trading
partners or associates nor any links without consent.
Links to other sites
The Paradox Group cannot be held liable for any material or representations contained in other websites, nor does The Paradox Group endorse or make representations
in respect to such websites. All links are used at your own risk. In invoking links to other sites, you agree to accept these conditions of use.
Virus infection
The Paradox Group takes all-reasonable precautions to prevent virus infection of files contained on this site but cannot guarantee such prevention theref ore we accept no
liability for viruses. It is recommended that you take all appropriate measures and precautions to ensure appropriate safeguards are in place before downloading
information.
In using this site you also agree to take all appropriate measures and precautions to prevent the introduction of viruses by you to files held at this website.
Exclusion and limitation of liability
Except in the case of death or personal injury due to the negligence of The Paradox Group, The Paradox Group shall be under no liability to you whatsoever whether in
contract, tort or otherwise for any direct, indirect or consequential loss or damages whatsoever including, without limitation, loss of contracts, profits, anticipated savings,
revenue, business, data, stoppage to other work or direct howsoever arising, due to your use of or in connection with this website.
The material and information provided on this web site are provided without any warranties and implied terms and conditions are excluded.
Law
English Law governs these terms and conditions and you agree to submit to the exclusive jurisdiction of the English courts.