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This document discusses communication in the workplace. It defines communication and explains its importance. There are six basic types of communication: verbal, non-verbal, written, visual, intra-personal, and interpersonal. The elements of communication include the message, sender, channel, receiver, encoding/decoding, and feedback. Barriers to communication include physical, perceptual, emotional, cultural, language, gender, and interpersonal barriers. Effective communication requires clarity, appropriate tone, knowledge of the subject and receiver, organization, and attentiveness. For written communication, the 7 C's are important: clarity, completeness, coherence, conciseness, credibility, correctness, and continuity. When new to a company, it's important to understand its
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Lecture material for Computer Hardware Servicing Nc2
This document discusses communication in the workplace. It defines communication and explains its importance. There are six basic types of communication: verbal, non-verbal, written, visual, intra-personal, and interpersonal. The elements of communication include the message, sender, channel, receiver, encoding/decoding, and feedback. Barriers to communication include physical, perceptual, emotional, cultural, language, gender, and interpersonal barriers. Effective communication requires clarity, appropriate tone, knowledge of the subject and receiver, organization, and attentiveness. For written communication, the 7 C's are important: clarity, completeness, coherence, conciseness, credibility, correctness, and continuity. When new to a company, it's important to understand its
This document discusses communication in the workplace. It defines communication and explains its importance. There are six basic types of communication: verbal, non-verbal, written, visual, intra-personal, and interpersonal. The elements of communication include the message, sender, channel, receiver, encoding/decoding, and feedback. Barriers to communication include physical, perceptual, emotional, cultural, language, gender, and interpersonal barriers. Effective communication requires clarity, appropriate tone, knowledge of the subject and receiver, organization, and attentiveness. For written communication, the 7 C's are important: clarity, completeness, coherence, conciseness, credibility, correctness, and continuity. When new to a company, it's important to understand its
LECTURE: PARTICIPATE IN WORKPLACE COMMUNICATION WHAT IS COMMUNICATION? The word communication is derived from the Latin noun communis and the Latin verb communicate that means to make common. Communication is a process of transferring information from one entity to another. Communication is com- monly defned as "the imparting or interchange of thoughts, opin- ions, or information by speech, writing, or signs". IMPORTANCE OF COMMUNICATION Communication is important for both for an individual and also for the society. Essentially, the primary function of communication is to inform, educate, entertain and persuade people. Following are the basic functions of communications: Education and Instruction Information Entertainment Discussion Persuasion Cultural promotion Integration TYPES OF COMMUNICATION There are many different types of communication but they can be classifed into six basic types of communication. 1) Verbal Communication Verbal communication includes sounds, words, language and speaking. 2) Non-Verbal Communication Non-verbal communication involves physical ways of communication, like, tone of the voice, touch, smell and body motion. 3) Written Communication Written communication is writing the words which you want to communicate. 4) Visual communication Visual communication is visual display of information, like, topography, photography, signs, symbols and designs. 5) Intra-personal communication This implies individual refection, contemplation and meditation. One example of this is transcendental mediation. 6) Interpersonal communication This is direct, face-to-face communication that occurs between two persons. ELEMENTS OF COMMUNICATION The various elements of the communication process are : Message Input The sender has an intention to communicate with another person. This intention makes up the content of the message. Sender The sender encodes the message, e.g. the idea of piece of furniture to sit on Thus he gives expression to the content. Channel The message is sent via a channel, which can be made of a variety of materials. In acoustic communication it consists of air, in written communication of paper or other writing materials. Noise The channel is subjected to various sources of noise. Receiver The receiver decodes the incoming message, or expression. He translates it and thus receives the output. Message Output This is the content decoded by the receiver. Encoding/Decoding In the process, the relevance of a code becomes obvious. The codes of the sender and receiver must have at least a certain set in common in order to make communi- cation work. Feedback This step conveys to the transmitter that the mes- sage is understood by the receiver. BARRIERS OF COMMUNICATION 1. Physical barriers 2. Perceptual barriers 3. Emotional barriers 4. Cultural barriers 5. Language barriers 6. Gender barriers 7. Interpersonal barriers ESSENTIALS OF EFFECTIVE COMMUNICATION The essentials of effective communication are: 1. Positive and pleasant approach 2. Appropriate tone, pitch quality, force and intensity of voice. 3. Clarity of purpose and objective of communication 4. Clarity of thought and expression 5. Adequate knowledge of the subject 6. Adequate knowledge of the communication receiver 7. Objective and realistic approach 8. Self confdence and conviction 9. Organization of message 10.Proper selection and use of the media 11.Proper selection and use of the channel 12.Appropriate formality 13.Patience in listening 14.Adaptability 15.Attentiveness 16.You attitude 17.Courtesy 18.Time consciousness 19.Conciseness and relevance 20.Correctness 21.Completeness EFFECTIVE WRITTEN COMMUNICATION The 7 Cs of written communication: 1. Clarity 2. Completeness 3. Coherence 4. Conciseness 5. Credibility 6. Correctness 7. Continuity Things to do when you are new to a company. 1. Know the nature and structure of the company. 2. Know where you are in that structure. 3. Know your job description. 4. Know your immediate superior. 5. Know the rules and regulation. 6. Document your actions.