Magtek Excella

Installation and
Troubleshooting
Guide



2014
Bluepoint Solutions/Magtek

Magtek Excella Installation and Troubleshooting Guide


1 2014 | Bluepoint Solutions/Magtek

Contents
Overview 2
Setting Up 3
Downloads and Installation 4
Usb Configuration 4
Ethernet Configuration 5
IP Hub Setup 5
Troubleshooting 6
Unknown Ip Address 6
Changing Ip Address 6
No New Hardware Dialog/USB Config Greyed Out 7








Magtek Excella Installation and Troubleshooting Guide


2 2014 | Bluepoint Solutions/Magtek


The Excella Check Reader is a MICR check reader
(Magnetic Ink Character Recognition) and dual-
sided scanner with endorsement printer. Checks
can be entered into the Excella with an automatic
feeder or by a separate manual feed for single
checks. The characters and the image are then
transmitted to a Host device.
Excella will communicate with the Host system
using a USB 2.0 or Ethernet interface


Cables
Part What it looks like
USB

Ethernet

Crossover

Power


Magtek Excella Installation and Troubleshooting Guide


3 2014 | Bluepoint Solutions/Magtek

Setting up
What youll need:
Magtek Excella
USB
Ethernet cable
Crossover cable (optional to USB)
Power cable
USB port on PC
Two Ethernet ports
Internet Access

POWER UP
Plug the power supply into wall power, the unit will automatically turn on. All three lights
should glow and the machine will make noise. Plug in the usb to your computer and the
Ethernet to an open port.

OPERATOR BUTTON
The grey Operator Button is
commonly used to communicate
to the PC application that an
unexpected condition or error has
been cleared and Excella is ready
to go again. For example, if there
is paper jam, the middle LED will
flash red. After the paper jam is
cleared, the user must press the
Operator Button to resume the
check reading and scanning
operation.



Magtek Excella Installation and Troubleshooting Guide


4 2014 | Bluepoint Solutions/Magtek

Downloads and Installation
The necessary drivers can be found at:
\\bluepoint.com\Departments\R&D\3rd Party\Scanner Drivers\Magtek
Open windows explorer and copy this into the directory bar at the top.
Uninstall any previous versions if you have them, and then copy the Excella folder somewhere
to your files. Open the Excella folder, run Excella_setup.exe and unzip the files to where you
want.

USB Configuration
1. Run the setup.exe and dont have the scanner hooked up to the computer
2. After the install connect the scanner to the computer
3. New Hardware dialog will come up, browse to C:\Program Files (x86)\MagTek\Excella-
STX-ImageSafe Setup\ExcellaRNDISDriver-64bits, click next, and the install of the drivers
will finish.
5. Start>Programs>Ethernet USB Configuration Utility to configure the ip addresses. Click
the search button to look for an open ip for both devices.
6. Open your internet browser and type in the ip address of the device and the settings
page should display.
7. Start>Programs>Excella>Demo Program, select Excella_USB from the drop-down and
you should be able to scan checks.










Magtek Excella Installation and Troubleshooting Guide


5 2014 | Bluepoint Solutions/Magtek

Ethernet Configuration
To setup the scanner without USB, connect the device to an open Ethernet port on your
computer. If you know the Ip address of the device and it is on your domain (e.g 190.145.59.X),
open your web browser and type it in the address bar to verify; it will look like this page. (If the
device ip isnt on your domain, you can find
how to change it in the troubleshooting
section.)
From here you can change various settings for
the device. To change the ip address, go to
configuration and click on the Ethernet tab,
make your changes and click save settings,
then cycle the power on the device to
complete.
Note*: Remember to put the new ip address
into the browsers address bar to make
further changes.
Next, browse to C:\Windows and find the micrdev.ini file, open it, change the ip addresses
accordingly, then save the file.
Open Excella demo program and select EXCELLA_ETHER from the drop-down, click connect and
you should now be able to scan checks.
Note*: You cannot run the device properly if both usb and Ethernet are connected.


IP Hub Setup
In IP Hub, go to your workstation in the settings tab, Expand the workstation and click
Application Branch/Teller Capture. Set the item scanner to MagTek and look for the
DeviceName Key. Set the value to either EXCELLA_USB or EXCELLA_ETHER.




Magtek Excella Installation and Troubleshooting Guide


6 2014 | Bluepoint Solutions/Magtek

Troubleshooting

Unknown ip address
If you are unsure of what the ip address of your device is and are unable to use USB, go to
http://www.wireshark.org/download.html and download Wireshark (Make sure WinPcap gets
installed with it or this wont work). Connect the device and your computer together via the
crossover cable and disconnect your computer from the internet if it is still on. First, make sure
the devices power is unplugged, then open the program, click Local Area Connection in the box
and click start. It should appear as a blank screen if nothing is connected. Now plug the device
in so it will send out packets to your machine. In the top box you will see colored rows; scroll to
the top and you should see the ip of the device highlighted orange like so.

Changing the ip address
To change the ip of the device, go to Network and Sharing Center in Windows, click Change
Adapter Settings, right click > properties on Local Area Connection, click on Internet Protocol
Version 4 and click properties, click on use the following ip address and enter something
similar to the one you see (e.g. For above, using 192.168.34.77), click once in the subnet mask
box to fill it in, click ok, then ok. Enter the ip address of the device on your browser, go to the
configuration page, click the Ethernet tab, and then put in an open Ip address on your domain
and put the subnet mask as 255.255.255.0. Cycle the power on the device, return to the
Network and Sharing Center, click Change Adapter Settings, right click > properties on Local
Area Connection, click on Internet Protocol Version 4 and click properties, click on obtain ip
address automatically. Reconnect your device and your computer to the internet, enter the
new ip of the device in the browser and it should connect and function properly.






Magtek Excella Installation and Troubleshooting Guide


7 2014 | Bluepoint Solutions/Magtek

No new hardware dialog/USB config greyed out
If while installing the Excella through USB and you do not see the new hardware dialog pop up
and the USB config tools boxes are greyed out, go to devices and printers, right click to
properties on the Excella device, click on the hardware tab, then properties, then the driver tab
and click update driver. Click Browse computer for driver software and put in the file path:
C:\Program Files (x86)\MagTek\Excella-STX-ImageSafe Setup\ExcellaRNDISDriver-64bits and
click next. It will install and appear in recognized devices, and the USB config should now work.
If when you update the driver and the
dialog says Windows has determined
the best driver is already installed
and it is not Excella ImageSafe USB
(likely VMware USB), return to the
driver file path window and click Let
me pick from a list of device drivers
on my computer, uncheck show
compatible software (double click on
show all drivers if it doesnt look like
the window here), find Magtek and
click Excella ImageSafe USB, next,
then yes and it will install the driver.
Note*: If you have to use the force
change driver method above, you will
need to do it again every time you re-plug in the device since it is not the default driver that
starts when you plug it in. Upon reconnecting the device it may say Excella is still the driver
installed but it wont work. Repeat the above steps, or right click the device and click the
troubleshoot option if it has a yellow triangle, then apply this fix. The device may also stop
working after left alone for some time. Simply unplug and follow the steps above.