Delivering customer delight is a Satyam

promise. It led us to evolve in to a customer-

o r i e nt e d o r g ani z at i o n. One t hat i s
distinguished by:
an inclination and willingness to adopt a
proactive approach to providing solutions
a commitment to view the customers
problems as ours
an ability to offer and deliver services which
are promised and committed
having the resources to be a singl e
wi ndow provi der of s ervi ces wi t h
accountability to the customer as a
common denominator.
Customer Delight
Customer Delight
Our continual focus on the customer
has led us to create a customer-centric
organization. Delivering customer delight as
a single-minded focus is reflected in our
organizational design, processes, philosophies
of work, people - in fact, in all facets of
Satyam. It is the same approach that enables
us to provide a high standard of services that
combines breadth with depth. Pushing us to
habitually go beyond the brief, benchmark
our efficiencies, and measure our ability to
deliver delight.
Pursuit of customer delight - our chosen path.
Then, now and forever...
t Our Chosen Path
t Our Chosen Path
Each of our customers have different characteristics and
expectations each unique in ones own way:
Global: More often than not, our customers operate in more
than one country. Their products, operations, and really
speaking, their end-users are spread all over the world.
For us it means thinking global.
Technology-oriented: Technology is their change agent. It is
the fabric that virtually governs the dynamics of their everyday
pursuits and long-term leaps.
For us it means thinking ahead, thinking competencies.
Demanding and competitive: Our customers judge themselves
by what they can do better than their competition. How
quickly and smartly they stay ahead in the market arena
determines their success.
For us it means thinking business.
Constantly benchmarking: Standards are set, only to be raised.
Meeting global benchmarks is a given. Measuring quality,
finding ways of reducing defects and pursuing excellence
are an ongoing commitment.
For us it means thinking metrics, thinking excellence.
Cost focused: Business has perhaps never before seen so much
pressure on bottomlines as it does now. Reducing costs,
getting more bang for the buck and improving operational
efficiencies are the order of the day.
For us it means thinking cost-effective solutions.
Who is
our
customer?
Our understanding
of what it takes to
constantly deliver
customer delight
begins with an
understanding of our
customers and what
delights them.
Firstly, we ask
ourselves who is our
customer?
Recognizing that delivering delight demands orientation
of our organizational philosophies, Satyam is centered around
its customers. Adopting a model of excellence that makes
customer del ight the cherished goal of every Associate.
Our efforts are to truly partner with our customers to deliver business
solutions which rest on these drivers:
A matching mindset: We strive to develop a mindset that goes beyond
mere understanding. We dig deep to empathize with the customers
latent expectations, relevant technologies and business goals. We then
deliver solutions with passion.
On-time delivery: Our solutions are not only need-specific but also
time-specific. We constantly look for ways by which we could deliver
solutions not just on time but ahead of time.
Competency-led: We have professionals with rich domain competencies
who understand the business of our customers better. Working in
tandem with the technical team, we develop solutions for our customers,
recognizing that customers seek solutions, not technology.
Cost reduction: Dollars saved are dollars earned. Our solutions, processes,
and people are all bottomline-focused. Cost reduction and cost savings go
hand-in-hand with a discernible increase in operational efficiencies.
Ultimately, this translates in to increasing value for our customers
shareholders.
Value addition: Adding value adds to our customers delight. We endeavor
to add value to every facet of our customer interaction. Value addition to
an existing process, a new plan, an innovative idea to anything that is
customer-relevant. And we try to do this at no or minimal cost.
Measure and delight: Quality benchmarking is an ongoing process.
This means going beyond global benchmarks such as ISO 9001:2000,
SEI-CMM Level 5 and other standard requirements. Our goal is
to constantly raise the bar. Measure, monitor, modify and excel,
so that we apply only the best quality practices for our customers.
What
delights
our
customer?
Supporting these initiatives is our unique approach to our
people and to quality. Today, our customer portfolio includes
60 Fortune 500 corporations in several industry segments.
Each one of them is experiencing delight@work. Satyams delight.
After knowing our
customers, our next
step is to analyze and
find out what
delights them.
We have bui l t our organi zati on around a
unique concept - Network of Circles. A non-
hierarchical, networked, collaboration-driven
way of working. This facilitates integration
across functional barriers and lays emphasis
on individual accountabil ity. Circl es , in
todays changing business landscape, have
cus t omer s as t he s t ar t i ng poi nt . The
customers line of business, the competencies
they require, the applications they need, and
the geography they operate in are all drivers
of Satyam. The Circles are an expression of
this. It reflects our commitment to make
customers the core of our existence. Our goal
i s t o meet t hei r needs - t hrough i deas ,
i nnovati ons, processes, and peopl e. Thi s
entails living by the concept of synergy and
mutual gain. So we communicate to achieve
that synergy, and collaborate, to benefit the
customers.
All our processes are oriented to give us sharp
insights into our customer needs. We act on
these inputs and translate them into tangible
customer benefits. Our edge lies in the ability
t o enabl e our cus t omer s t o be at t hei r
competitive best. We do this by enhancing our
competencies, sharing our skills and being
part of our customers team.
VERTICAL BUSINESS UNITS
Automotive
Banking & Financial Services
Insurance & Healthcare
Manufacturing
Telecom, Infrastructure, Media &
Entertainment and Semiconductor
REGIONAL BUSINESS UNITS
North America
Europe, Middle East, Africa, India
Asia Pacific
HORIZONTAL COMPETENCY UNITS
Enterprise Applications and
Business Intelligence Solutions
ERP-SAP
Hi-Tech Solutions
Engineering Services
IT Outsourcing
Network and Systems Integration
Collaborative Enterprise Solutions
Enterprise Business Solutions
Microsoft
SHARED SERVICES
Network and Systems
Corporate Services & Legal
Internal Audit
Knowledge Initiative
Internal Information Systems
Global Presales Unit
Customers create Satyam
Customer focus is more than just a business
imperative for us. It is the starting point of our
initiatives and the catalyst of our future. To make
customer orientation the core of our strides, we at
Satyam believe in the five Cs Communication,
Collaboration, Competency Enhancement,
Customer Intimacy and Competitive Edge.
Communication:
Communication is a crucial factor that contributes
to the smooth functioning of any
organization. Satyam encourages
straight-line communication where
hierarchy supports the processes
of communication, instead of
hindering it. Clear models of
communication, both within
circles and between various circles,
help quick transmission of
information.
Collaboration:
Acti ve col l aborati on among
various circles is the only effective
way to meet the demands of customers; hence it
is a principle that is recognized and rewarded at
Satyam. Our various business units, offering
different Vertical and Horizontal services, work
together for meeting client requirements. For any
client, Satyam is a single entity.
Competency Enhancement:
We are a learning organization. While our Associates
are always at the forefront in acquiring and maturing
skills on the latest technologies, our dedicated
Competency Centers act like R&D units, ensuring
the organization as a whole is always ahead. On one
hand, we add to our technological competency,
and on the other, we add domain competencies
while working in newer areas. All this helps in
knowing our customers better, understanding
their business in-depth and enabling us to use the
latest technologies for delivering customer delight.
Customer Intimacy:
Customer is not just a part of our organization;
customer is at the center of
our organizations structure.
Achieving customer delight is
an organizational philosophy,
and the quest of each and every
Associate. This philosophy has
resulted in the high percentage
of repeat business in our
overall revenues. It is in fact a
testimony to our success
with our existing customers.
Complementing our efforts
in strengthening customer
intimacy are frequent interactions at various levels
with customers from the top management to
the actual project teams, we meet, we understand
to serve the customer better.
Competitive Edge:
Our teams act like extended arms of the customers
they work for. We proactively share our quality
processes, domain knowledge, best practices
and best-of-breed technological know-how in
giving a competitive edge to our customers
business strategies.
The pillars of our future
Customer Knowledge: Our Road
to Customer Delight
Customer Knowledge: Our Road
to Customer Delight
Knowledge for online ideas, offline delight
For Insurance and Healthcare companies across
the world, the challenge has been to web-enable
their products and solutions. In some instances,
our customers create specific, web-centric products
which are then made accessible to relevant entities.
At Satyam, we understand the potential and
pervasiveness of the web. We, therefore, approach
applications with a web-mindset. We e-enable
our customers applications to improve their
business competitiveness.
Knowledge acquired, knowledge shared for delight
Over the years, we have created a vast
knowledge repository. A storehouse of learnings-
customers and ours. This repository acts as a
ready-reference library and compacts both the
learning and execution life cycles. As a result, what
customers get is well-informed professionals
working on their projects, who can achieve
considerable time and cost savings.
At Satyam, we have a compendium of
fundamentals on insurance and e-learning modules
on Intranet, which facilitates constant domain
learning. We also conduct periodic specialist courses
on underwriting, claims, and insurance processes.
In Healthcare and Pharmaceuticals, we have a
repository of best-of-breed solutions that
encapsulate the industry knowledge. By
strategically partnering with leading consultants
in the Healthcare and Pharmaceutical industry, we
integrate our knowledge with their expertise to
develop superior business solutions for customers.
At Satyam, knowledge for delivering delight is
fundamental.
Knowledge is delight. The more you know, the more you
can explore ways of delivering customer delight. Acquiring domain knowledge and
constantly blending it with the relevant technologies is our way to delight. In Insurance
and Healthcare, we know that our customers are constantly seeking ways to add value
- to their interactions with corporate customers, brokers, agents and the end-users.
Our focus, therefore, is to understand the business thoroughly - each segments specific
needs and the dynamics between the segments. How the segments approach the
Insurance and Healthcare business and what solutions and services they are looking
for? Knowledge is everything. Delivering this to our customers gives us the edge.
Insurance & Healthcare: Vertical Business Unit
Delight Through Knowledge
Case Study: Business Need: A US-based Insurance major wanted to build, customize and support their applications
to provide quick and cost-effective solutions to their end users. The task required expertise in as diverse areas as
Legacy Systems, Client Server, Web, ERP, Datawarehousing and Groupware. Satyam Solution: We leveraged our
understanding of the Insurance domain. Using our onsite/offshore model of work execution, we were able to pool our
company-wide learnings and provide the client round-the-clock services on business-critical systems. A clear framework of
working and communication was drawn up and adhered to, resulting in seamless operations. Processes to enable customer
feedback at regular frequency were also put into place. Knowledge sharing and collaboration with other business units and
our Learning Center helped in achieving customer delight. Our customer acknowledged substantial savings and the
achievement of internal targets. Today, we are recognized as a preferred alliance and the relationship continues to grow.
Banking on the Road of Delight Banking on the Road of Delight
Why customers bank on Satyam?
a) Customers choose us by strategy
These customers are global; they are driven
by complex operations and work on different
high-end platforms. Their focus is on top-end
solutions and constant value addition to the
end-user exchange.
To meet these needs, we have acquired and
developed competencies on both a reactive and
proactive basis. In the reactive sphere, our emphasis
is on constantly optimizing software processes and
cost reductions. In the proactive sphere, the stress
is on anticipating and acquiring new competencies,
thinking ahead for the customer, and developing
new solutions which help customers integrate their
business processes better. Apart from holding joint
patents, our commitment has been to be a true
alliance partner. Thinking ahead, thinking
customization, thinking proactively.
b) Customers choose us for our variety
Some customers have a broad spectrum of
requirements. Our endeavor is to offer Satyams
competencies on a single platter. To work
along with customers as their virtual extensions
and to complement their efforts and processes
through cost-effective and qualitatively superior
solution architecting.
We believe in delighting our customers.
We constantl y ask oursel ves: How do we
improve? How do we merge the customers
processes into our processes? How do we make
optimizing a collective mindset? The resulting
initiatives help us deliver delight.
And several global customers bank on us.
We develop, we support, we deliver delight. We do these
for customers with different requirements. To do this effectively, we thoroughly
understand our customers business. Our emphasis is on proactively creating
business solutions for the Banking and Financial Services industry through
systematic identification of their future value drivers and blending them with next
generation technologies. The guiding principle in all our business solutions is to
help the customer gain an edge in the competitive marketplace. In this process,
our goal is to be the preferred partner.
Banking & Financial Services: Vertical Business Unit
Top-end Solutions, Superior Delight
Case Study: Business Need: A leading credit bureau in the US wanted to re-engineer their existing system with all its
business logic and provide a seamless transfer for the users from the current system to a new, state-of-the-art web-enabled
solution. Satyam Solution: Owing to our strong domain expertise and technology skills and ability to conceive business
requirements, we put forth an efficient knowledge management process which included client business and system familiarization,
extensive documentation and building up knowledge repositories. We trained our Associates on client business processes within
two months. We were able to quickly complete the knowledge transfer phase and initiate the development of the new web-
enabled solution as per SEI-CMM Level 5 Standards. Prior to arriving at the solution, we initiated extensive documentation
and metrics collection to help the project management team. Without affecting the project schedules, our teams had trained in
emerging technologies. We were able to connect 500 offices of the client to a central server. The productivity increased by
100% and the training time for the clients personnel was reduced from weeks to hours.
Passion, Passion, Passion: Every
Step of the Way for Delight
Passion, Passion, Passion: Every
Step of the Way for Delight
For technologies to work, passion must work
Our emphasis has always been to be at the
leading-edge of technology. Whether it is making
available smarter technologies, or acquiring new
ones before their time, our passion makes the
difference. It is this, for example, that has led to a
delightful benefit for one of our global customers.
We are able to offer a technology much before its
time, much before it became common knowhow.
On time, a passion every time
Timely delivery, timely delight. We work
toward delivering a solution much before the
deadline. To facilitate the speedy and proper
execution of a task, we deploy senior Associates to
interact with the customer. With their knowledge
and expertise in a line of business, they scope out
the design and draw up the specifications in a
comprehensive manner. With this thorough
understanding of the customers requirements, the
senior Associates at Satyam are able to offer and
deliver a range of solutions on time, every time.
A passion for quality
To us, quality is a milestone and not a
destination. While SEI-CMM Level 5 is the
benchmark to many customers, our attitude is to
continuously find ways of optimizing quality.
We have in place a Quality Management
System that gives us warning signals and aids
in benchmarking and course correction. A
Quality Management Report is part of the
service package that we offer to our customers.
Passion. A Satyam feature for the times we live in.
Passion counts. Passion makes all the difference. Passion
for the TIMES our new convergence solutions for computing and communications
in the infotainment industry. Passion gives new meaning to our TIMES Group
(Telecom, Infrastructure, Media & Entertainment, and Semiconductor), which
is innovating new ways to reach out to customers. Passion brings energy and focus.
Whether it is in mastering technologies ahead of time or in understanding the
customers business, or for that matter in pursuing global quality benchmarks and
constantly optimizing passion is what we bring to the customer.
TIMES: Vertical Business Unit
Passion: Our Priceless Ingredient in Delight
Case Study: Business Need: A telecom product company in Asia-Pacific needed a key new protocol stack for their
Voice Over IP product line. Since this assignment was at the leading-edge of technology, draft protocol specifications from a
standards body was our only starting point. Satyam Solution: During the project lifecycle, this draft protocol specifications
went through several updates. To address the challenge of evolving specifications, the Satyam team worked on a design to keep
it as simple and generic as possible. The result was an exhaustive 500-page design document that laid our solutions to provide
standard security mechanisms like MD5, reliable transport of protocol messages, interoperability with third party protocol
products and distributed architecture to address the loose coupling with the application layer (using inter-process communication).
The implementation provided encapsulation and data abstraction to have the protocol software independent of hardware
and operating system. The project met all the quality goals and the customer was delighted with the innovation and solutions
that matched their requirements. This project contributed substantially to the development of a long-term relationship
between Satyam and the customer. Today, we are this customers premier partner, always chosen for high-end work.
Speeding Ahead with Delight
Speeding Ahead with Delight
Driving delight on the information highway
For the Automotive industry across the globe,
the Internet has emerged as the new business
driver. Satyam knows No matter what the
purpose. Reaching out to the customer? Supply
Chain? Or Enterprise Resource Management?
Evolving into a Net-driven enterprise is the
challenge. Satyams focus for the Industry is
not only to provide ready-to-use information on
the web, but also to enable them to transact real
time on the Net. Satyam has a well established
process for domain knowledge encapsulation
and expans i on. Our Exper t Progr am
Management and the appropriate technology
and product knowl edge guarant ees hi gh
qual i t y, cos t ef f ect i ve bus i nes s - s peci f i c
solutions to the Automotive industry. This is
further strengthened by a process of continuous
technical competency development initiatives.
With Satyams Automotive Business Unit, it is
del ight through customized and fast l ane
solutions.
Customer delight in high gear
Automotive, our Vertical Business Unit,
provi des auto i ndustr y-speci fi c sol uti ons
using a range of legacy, web and client / server
technologies through our onsite / offshore /
offsite RightSourcing delivery model.
Our s ol ut i on s pa c e i nc l ude s Suppl y
Chain Management, Customer Relationship
Ma n a g e me n t , Co l l a b o r a t i v e Pr o d u c t
Commerce, Shop Floor Management, Materials
Management, Fleet Management, Total Quality
Management, Workflow Management, Data
Warehousing, Knowledge Management, Sales
and Dealer Management.
Del i veri ng del i ght wi t h speed. Thats
automotive@satyam.
Speed is everything in todays business. The faster the
solutions, the greater the customer delight. At Satyam, we have developed a methodology
for delivering speedy solutions for the Automotive industry. Coupled with advances
in knowledge management, our IT solutions are helping the Automotive industry to
explore growing opportunities in new technical areas and increase its competitiveness.
Speed matters, especially in the Automotive industry. Satyam delivers speed and delight.
Case Study: Business Need: A global automobile giant needed to migrate a critical legacy application to
cater to the growing demands of competition - faster response times, reduced inventory levels, collaboration between
storage locations in different countries and business dynamics. Satyam Solution: Our VBU Automotive put
together a team of domain and technology experts to study the clients specific needs. In the absence of documented
procedures or applications, the team had to evolve solutions through reverse engineering of the existing functionality
in an open technology platform. The result was the development of a standardized, scalable, reusable product
that leveraged the power of the web. The solution also featured multi-site and multi-language deployment ease.
In the process, the client not only saved on inventory costs, but also on the cost of technology ownership.
Automotive: Vertical Business Unit
Delighting with Speed
Beyond the Brief, Turn to Delight
Beyond the Brief, Turn to Delight
Catalyzing change
Winning players know better. They know
that Satyam can enable them to effectively
manage the interflow of information across
several operational interfaces: be it supplier
procurement, raw materials production, plant
operations maintenance, energy generation
utilization, R&D productization, retail
customers, business intelligence, administrative
and customer processes, Satyam catalyzes change
and business performance.
For i nst ance, i n core manuf act uri ng
operat i ons, we bri ng our knowl edge of
different functional complexities and proven
methodologies of integration to work. Our
solutions enable just-in-time effective sourcing,
quick time-to-market, and reduced costs of
production. Complemented with our world-
class infrastructure and delivery processes, it
makes the otherwise challenging change
quick, cost effective and relevant.
In Satyam, our customers have a partner
f or sol vi ng compl exi t i es and i mprovi ng
performance. With our deep understanding
of the manufacturing processes, large system
i ntegrati on experi ence, wi de range of IT
resource from SAP to l egacy, worl d cl ass
i nf rast r uct ure and del i ver y process, our
customers are certain that they have a proven
partner.
One who would almost make you think that
delight is manufactured by them.
Change to survive, change to lead. Change to remain
competitive. All imperatives for the intensely challenging Manufacturing industry.
For players in this domain, we offer best-of-breed solutions that meet their specific
needs. These sol utions are unique, diverse in appl ication and address the
complexities of the industry. With our accumulated domain experience and vast
IT resource span, our solutions consistently provide the maximum value and deliver
customer delight.
Case Study: Business Need: A process manufacturing Fortune 500 global major required integration. The
need included implementation of SAP APO (Advanced Planning and Optimization module) across all their locations
globally. In addition, there was a need for Business Planning Implementation and Training for the Business Planners,
Key Users and Data Owners across locations and customized web development for their speciality division across
locations in Europe. The websites were meant to reach out to a disparate large end-user group to promote a range of
products and exchange feedback through online forums. Satyam Solution: Satyam was responsible for Business
Planning Implementation in the Asia Pac region. This included mapping their business process in APO, data
collection validation and migration and system testing. Satyam also did website development. All these measures
resulted in cost efficient, seamless APO operations and successful interaction with the end users.
Manufacturing: Vertical Business Unit
Catalyzing Change, Catalyzing Business Performance
Our People, Our Delight
Delighted Associates delight customers. Our Associates
recognize that the pursuit of delight, both for themselves and customers, begins
with a passion to excel. At Satyam, we are committed to strengthening this fervor.
Perhaps AIC explains it...
Case Study: Business Need: A customer in China required a team of Associates who would be able to take on
the assignment from day one. One of the key requirements was the Associates ability to understand the culture (of
the country, people and work place). Satyam Solution: To meet this China challenge, Satyam initiated a familiarity
and focus session. A detailed presentation was made jointly by Satyam and personnel from the customers side on
work style, culture and customer expectations. The session was held before the Associates left for China. This session
was followed by regular monitoring of the projects progress, the comfort levels with regards to culture, language
barriers and more, through conference calls and videoconferencing. Further, debriefing sessions by Associates on the
project to the new entrants were held on a regular basis. This emphasis on training and learning helped Satyam stay
aligned with the customers needs to deliver delight.
Human Resources
Delight@work
If a single term can have more than one
meaning, AIC fits the bill! On one hand, it stands
for Associate In Charge, the term we use for our
Business Leaders. On the other, it denotes
delighting the Associate, Investor and Customer.
Our convi cti on a del i ghted
Associate means a delighted
customer. How do we do
this?
We e n c o u r a g e
entrepreneurship. We
empower our Associates.
We provide freedom.
Satyam is what they make.
Every Satyamite is a leader.
Passion powers delight.
Have passion and you will succeed
is a Satyam credo. In fact, with passion
comes involvement and the thirst to know more,
grow more, and excel.
Learning is integral to an Associates life at Satyam,
on and off the job. We actually ask every Associate
what they would like to learn. We have a unique ILP
(Individual Learning Package) 80 hours of
mandatory learning sponsored by Satyam. Associates
choose the area and subject to match
their needs and aspirations.
Incentivize collaboration and
communication. This we
do, by subscribing to the
belief that Satyam is one
entity. A common sharing
of vision and requirements
necessarily leads to the
sharing of returns.
Belief in our people. The
confidence that they can deliver, excel
and more importantly, create a Satyam DNA
which differentiates them from everybody else.
Our people. They make the difference.
Measure to Bridge the Quality Needs
Exceeded expectations or under-performed?
We employ these observations to raise the
bar, optimize resources, seek and sustain a
delight-based relationship.
It has been our experi ence t hat s uch
an approach allows us to listen carefully to
the voice of the customer. We have in place
a wel l res earched cus t omer s at i s f act i on
model . It i s a t ool t hat i s depl oyed t o
measure del i ght duri ng a proj ect, over a
period of time, or as and when the situation
demands.
This approach to quality is also our way
of going beyond global benchmarks like ISO,
SEI - CMM and Si x Si gma. Al ways on a
constant opti mi zi ng mode, we at Satyam
have successfully evolved a set of practices
that demonstrate our commitment to quality.
In Satyam, Quality has evolved into an
independent consulting function. Many large
global corporations have gained from our
proven approach to quality, including the
Japanese, who gave quality to the world.
We measure. We l ead. We del i ght.
QUALIFY*, QUANTIFY**, Delight. This is our
goal. We continuously evolve processes which enable us to calibrate quality.
More importantly, we believe that there has to be a mindset to measure and
leverage the quality parameter. Our approach to quality is unique. Firstly, we
understand the needs and expectations of our customers. Then we ask ourselves
what standards are customers seeking? How do we measure our performance
against those standards? What are the processes and tools that we need to put
in place, to meet and exceed the standards? Our answers to these provide
quality delight to our customers.
Case Study: Business Need: To constantly benchmark quality and develop a tool which would help in
measuring the ability to deliver value to the customers business. Satyam Solution: Satyams focus is on knowing
how and where the organization has delivered value to the customers business. This has led to the development
of a customer-centric model Customer Satisfaction Model (CSM). The rationale behind this measurement
tool was to capture the customers voice. The CSM model incorporated inputs and feedback from various levels
of the organization. Using the CSM model, Satyam applied it at the senior, middle, and junior levels of the
customers organization to gauge the opinions and feedback on quality. As the CSM model is designed to give
both an overview and specifics, it helped Satyam identify its specific areas of strengths and weaknesses, and
develop a benchmark to compare performance with. Corrective action and improvement strategies followed. The
CSM model has helped in reassuring customers about Satyams commitment to quality and integrity of response.
Quality:
All That Matters
*
QUALIFY - an in-house web based tool, hosted on Satyams Intranet, having the Quality Management System
**
QUANTIFY - an in-house tool, for process automation in areas related to project tracking, metrics analysis, defect tracking/analysis and defect prevention
Miles to Go, But the Path is Clear
Today, more than ever before,
we recognize that our leadership
position is a result of our
commitment to meet customers
needs. Our solutions transform
information into competitive edge
for some of the worlds leading
corporations, delighting them all
the time. But we realize that this
is not the end of the journey.
We have only just begun.
Therefore, we constantly
refocus and reinvent our vision and
business practices to stay aligned
with our customers changing
business needs. We do this by
acquiring newer competencies,
creating superior solutions, and
identifying newer ways to delight
our customers.
At Satyam, we are on the
path leading to customer delight...
a long journey, perhaps without
an end, but is every bit delightful.
UNITED STATES OF AMERICA
Virginia
8500 Leesburg Pike, Suite 202
Vienna, VA 22182
Ph. : (703) 734-2100
Fax : (703) 734-2110
New Jersey
One Gatehall Drive
Suite No.301, Parsippany
New Jersey 07054, USA
Ph. : (973) 656-0650
Fax : (973) 656-0653
Georgia
1000 Winward Concourse
Suite 540, Alpharetta,
GA 30005, USA
Ph. : (770) 442-3111
Fax : (770) 442-3913
Illinois
One Tower Lane, Suite 2600
Oakbrook Terrace, IL 60181-4685
Ph. : (630) 928-0700
Fax : (630) 928-0701
California
3945, Freedom Circle, Suite 720
Santa Clara, CA 95054 USA
Ph. : (408) 988-3100
Fax : (408) 988-3876
EUROPE
United Kingdon
6 Cedarwood, Chineham Business Park
Basingstoke, Hampshire, RG24 8WD
Ph. : (44) 0-1256-394100
Fax : (44) 0-1256-357741
Netherlands
Satyam KPMG-CT Campus
Churchchillplein 6, 2517JW
The Hague, Netherlands
Ph. : 31 70-338-2222
Fax : 31 70-338-2177
Germany
Otto - Von, Guericke-Ring-11
D-65205, Wiesbaden ( Nordenstadt )
Germany
Ph. : 49 6122-77000
Fax : 49 6122-76008
MIDDLE EAST
#102, Building No.2,
Dubai Internet City,
P. O. Box 30810, Dubai, U.A.E.
Ph. : 9714-3911700
Fax : 9714-3911713
ASIA PACIFIC
Singapore
#03-02, 03, 04 Tanglin Place
91, Tanglin Road,
Singapore-247918
Ph. : 65 238 2566
Fax : 65 235 5970
Malaysia
Level 40, Tower 2,
Petronas Twin Towers
City Center, PO 588 KL
Ph. : 60 2168 4201
Fax : 60 2168 4361
Korea
17, 18 FI, Jongro Tower
6, Jongro 2-Ga Jongro-Gu
Seoul, Korea 110 112
China
No.3140, Jin Mao Tower,
No.88 Shi Ji Avenue,
Pudong, Shanghai 200120
Ph. : 8621 2890-9640
Fax : 8621 2890-9999
Japan
YKB Shinjuku-Gyoen Building,
4th Floor, 1-3-8 Shinjuku,
Shinjuku-ku, Tokyo-160-0022
Ph. : (81) 3-5363-6899
Fax: (81) 3-5363-6939
AUSTRALIA
Melbourne
Level 50, 101 Collins Street,
Melbourne 3000, Australia
Ph. : 61 3-9606-2961
Fax : 61 3-9606-2799
Sydney
Level 6, 64 Clarence Street,
Sydney, NSW2000,
Australia
Ph. : 61 2-9247-0344
Fax : 61 2-9247-0355
INDIA
Hyderabad
Satyam Technology Center
Qutubullapur Mandal,
R R District-500 855
Ph. : (91) 40-3097505
Fax : (91) 40-3097515
Mayfair Center, SP Road
Secunderabad-500 003
Ph. : (91) 40-7843222
Fax : (91) 40-7840058
3-7-218, Harsha Towers,
Vasavi Nagar Colony, Trimulgherry,
Secunderabad-500015
Ph. : (91) 40-7846101
Fax : (91) 40-7846330
1-7-70/72, Street No.5,
Penderghast Road,
Secunderabad-500 003
Ph. : (91) 40-7817299
Fax : (91) 40-7817415
TSR Towers,
Raj Bhavan Road, Somajiguda,
Hyderabad-500 082
Ph. : (91) 40-3306767
Fax : (91) 40-3307515
Lakeshore Towers,
Raj Bhavan Road, Somajiguda,
Hyderabad-500 082
Ph. : (91) 40-3306767
Fax : (91) 40-3300500
Plot No. 573/G/III, Rajiv Bhavan
Road No.1, Jubilee Hills,
Hyderabad-500 033
Ph. : (91) 40-3543283
Fax : (91) 40-3600844
Ohri Towers
Plot No. 9-1-154, Sebastian Road,
Secunderabad-500 003
Ph. : (91) 40-6316666
Fax : (91) 40-6319990
Bangalore
No.3, 1st Main, 60ft Road, III Block,
4th Stage, Basaveswaranagar,
Bangalore-560 079
Ph. : (91) 80-3305047
Fax : (91) 80-3303903
# 14, Langford Avenue,
Langford Garden, Lal Bagh Road,
Bangalore-560 025
Ph. : (91) 80-2231696
Fax : (91) 80-2271882
Esteem Towers,
69 Railway Parallel Road
Kumarapark West, Sheshadripuram
Bangalore-560 020
Ph. : (91) 80-3460616
Fax : (91) 80-3447667
Al Habeeb, 105/1, Infantry Road,
Bangalore-560 001
Ph. : (91) 80-2353333
Fax : (91) 80-2351533
Chennai
Maan Sarovar, 271 A,
Anna Salai, Teynampet,
Chennai-600 018
Ph. : (91) 44-4353221
Fax : (91) 44-4348691
Galaxy Towers
97, G N Chetty Road
T.Nagar, Chennai-600 017
Ph. : (91) 44-8206120
Fax : (91) 44-8206322
Woodhead Towers, No.12,
C P Ramasamy Road,
Alwarpet, Chennai-600 018
Ph. : (91) 44-4983104/4983221
Fax : (91) 44-4983108
3
rd
Floor, A Block,
4, Canal Bank Road,
Taramani, Tidel Park,
Chennai-600 113
Ph. : (91) 44-2540321
Fax : (91) 44-2540771
No. 23&24, Chamiers Road
Chennai-600 018
Ph. : (91) 44-4314500
Fax : (91)44-4314540
Pune
Sanchek Centre, 11/2B,
Thube Park, Shivaji Nagar,
Pune-411 005
Ph. : (91) 20-5536868
Fax : (91) 20-5533646
Tara Heights, 19/A
Pune-Mumbai Road,
Pune-411 003
Ph. : (91) 20-5819686
Fax : (91) 20-5819690
Bhubaneshwar
Plot No. S-1,
Maitree Vihar Road
Chandrasekharpur
Bhubaneswar-751 023
Ph. : (91) 0674-301522
Fax : (91) 0674-301527
Mumbai
No.251-252
Solitair Co-operative Park
Chakala Village,
Andheri-East
Mumbai-400082
Ph. : (91) 22-6950166/67/68
Fax : (91) 22-6950169
Global Offices