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Steve Casey

303.859.6505 San Diego

Professional Career Summary
Senior Transportation and Logistics professional with a strong record of achievement in multi-site operations, logistics
and distribution management. Skilled at managing complex large-scale operations and skilled at building loyal employee
relationships. Extensive experience includes; conducting in-depth analysis, reorganization and turnaround of
underperforming departments. Highly effective in designing supply chain facilities, networks and processes that meet both
customer and company needs. Key Competencies include:

* Performance Management * Labor Relations
* Strategic Business Planning * Independent Contractor Relationships
* Engineering/Time Study * Business Development
* Cross Functional Collaboration * Merger and Acquisitions

Iron Mountain Records Management, Denver January 2011-November 2013
(A storage and information management company with 156,000 clients and operations in 32 countries)

Transportation Manager
Responsible for the material and distribution planning, inventory management and transportation
Managed the performance and production of 5 supervisors, 6 coordinators, and 75 drivers, 600+ deliveries per
day, throughout 5 cities, 11 distribution centers, across 2 states and 4 business lines.
Developed and implemented new customer service strategies for the entire transportation department,
resulting in an overall increase of customer retention from 92% to a company high of 98% for which the
Transportation department was awarded the Most Exceptional Customer Service award in 2012
Held daily huddles with 3 different shifts, focusing on driver safety and DOT compliance resulting in a 100%
roadside vehicle inspection record from the Department of Transportation. Reviewed previous days
performance and the current days expectations with all drivers and supervisors, resulting in a 49% increase in
weekly production scores from 65.5% to 97.5%.
Led a diverse team of managers across North America in creating a new Iron Mountains hiring SOP, which
reduced on boarding timelines by over 50% while maintaining the integrity of the process.
Created an employee recognition program which increased production numbers 10% above company target,
placing Denver Transportation among the Top 5 in the country for over 16 straight months. This program has
since been adopted by other cities and business lines across Iron Mountain, this program is responsible for a
driver retention rate increase of over 50% after one year, resulting in a recruiting and training savings cost of
over 35% and reduced driving accidents and workers compensation claims in the Denver market by 28%.
Implemented a weekly Business Review Meeting with 4 other markets and 2 additional business lines to
establish best practice procedures. Set up training schedules and created share points for tracking company
metrics and service scores on a daily basis.
Established and implemented route optimization, driver training and vehicle utilization strategies which
reduced 3rd party courier cost by 43%.
Reduced temporary labor expense 45% by researching and analyzing wage labor cost and implementing
creative strategies.
Partnered closely with Recruiting and HR Business Partners for staffing needs, forecasting, training and
development along with creating reward and recognition programs for all direct employees

Rapunzel Inc. 2005 2011
(A third party Logistics Company providing delivery solutions for all of Southern California)
Vice President of Operations
Directed the strategic planning and business development activities for all third party logistics.
Implemented new technology and strategies for the entire operations resulting in a 22% higher profit margin
than industry standards.
Decreased labor cost by 20% and increased efficiency by reorganizing commission structure to more evenly
distribute workload.
Completed the successful facilitation of employees to Independent Contractor
Monitored company performance, prepared management reports and implemented changes to schedules and
policies, which significantly enhanced profitability.
Prepared detailed service results and analysis of failure reports for customers resulting I n a 99.6% customer
retention rate.
Planned, organized, directed, controlled and evaluated the operations of an on-demand transportation and
customer service ensuring a 98.7 % on time performance.
Increased business for major accounts by over 15% each year. Developed and controlled the company budget
and P/L.
Responsible for strict compliance to all governmental requirements.

Solutions Arrow Express West Inc. 1995 2005
(An on-demand courier company servicing Southern California)

General Manager
Controlled company budget including P/L for over $3 million in annual service revenue.
Negotiated and successfully integrated over 7 major mergers and acquisitions.
Oversaw 3 dispatchers, 4 CSRs, and 65 drivers whom were responsible for over 400 daily deliveries.
Expanded the business by negotiating extra services and preferential rates with third party carriers, warehouse
operators, and insurance companies.
Recruited, hired, trained and deployed direct personnel (drivers, warehouse operators and administrators).
Administered the scheduling, dispatching, tracking and tracing of goods in transit.
Full P&L responsibility for strategic sales, customer relationships and operations.

General Courier, Inc. 1988 1995
Startup Courier Company servicing the Los Angeles market)

Started company with $4k and increased sales by 220% before selling to a larger company.
Developed plans and procedures for transportation of goods.
Implemented operation standards for handling of dangerous goods and ensured compliance with transport
Full P&L responsibility for strategic sales, customer relationships and operations.