1

Suzuki Service Record and

Warranty Booklet for
Automobile



TERMS AND CONDTONS













Web Web Web Web Version Version Version Version 3 33 3 August August August August 20 20 20 2011 11 11 11


2
ntroduction ntroduction ntroduction ntroduction

We are delighted that you have chosen a Suzuki as your new vehicle and are
confident that it will give you a great deal of enoyable !otoring" #he Suzuki $otor
%or&oration has factories in !any &arts of the world and has over 100 years
e'&erience in a wide range of !otor vehicle and engineering technologies" Suzuki
uses the finest !odern !aterials( u&)to)date technology and co!&uter controlled
engineering &rocesses to &roduce vehicles which co!bine &erfor!ance and econo!y
with ease of use( whilst !ini!ising their i!&act on the environ!ent" #hrough your
Suzuki *ealer+Authorised ,e&airer( you can receive the su&&ort of the Suzuki -a!ily
and the !any services that our network will have to offer you"

.wner /ack .wner /ack .wner /ack .wner /ack

When you took delivery of your vehicle( your *ealer+Authorised ,e&airer will have
su&&lied you with an owner &ack consisting of0
1 .wner2s $anual
1 2 sets of ignition+door lock keys
1 A signed co&y of the /re)*elivery 3ns&ection and 4andover check sheet
1 #his Suzuki Warranty and Service ,ecord 5ooklet
1 Suzuki Assistance 5ooklet

3f you have not received all of these( &lease ask your *ealer+Authorised ,e&airer for
the!" 6our *ealer+Authorised ,e&airer will have registered the owner details via a
syste! called A"-","7 this is a&&licable to new and first registrations only" Should the
vehicle be re)sold the future owner should contact their local Suzuki
*ealer+Authorised ,e&airer who will a!end the ownershi& details"

Service /ay!ent /lan Service /ay!ent /lan Service /ay!ent /lan Service /ay!ent /lan

Whether you have ust &urchased your Suzuki or owned it for so!e ti!e( a Service
/ay!ent /lan will fi' the &rices of &arts and labour safeguarding you against
inflationary increases and s&reads the cost of servicing" -or !ore infor!ation contact
your local *ealer+Authorised ,e&airer or visit www"suzuki"co"uk

,8$8$58,0 3t is absolutely essential that you thoroughly read and read and read and read and understand the understand the understand the understand the
owner2s owner2s owner2s owner2s !anual and other docu!entation before !anual and other docu!entation before !anual and other docu!entation before !anual and other docu!entation before driving your new Suzuki" driving your new Suzuki" driving your new Suzuki" driving your new Suzuki"



3
!uality " Maintenance !uality " Maintenance !uality " Maintenance !uality " Maintenance

9uality %ontrol 9uality %ontrol 9uality %ontrol 9uality %ontrol

6our Suzuki vehicle was !anufactured under an internationally recognised syste! of
continuous ins&ection to ensure that it was in the best &ossible condition when it left
the asse!bly &lant" #he final stage in this :uality control syste! was co!&leted by
your Suzuki *ealer+Authorised ,e&airer who carried out a /re)*elivery 3ns&ection
before you took delivery" #his check is carried out to ensure that your vehicle is in
first class condition and also to re!ove any &rotective !aterials that were a&&lied in
the &lant to &reserve its a&&earance"

6ou can !aintain this high :uality by having your vehicle serviced at the
reco!!ended intervals by any Suzuki *ealer+Authorised ,e&airer"


$aintenance $aintenance $aintenance $aintenance Schedules Schedules Schedules Schedules

3n the 3ns&ection and $aintenance section of your .wner2s $anual you will find full
details of Suzuki2s reco!!endations for your &articular vehicle" #hese schedules
should be followed to ensure that your vehicle &erfor!s to its o&ti!u!"

6our .wner2s $anual contains further i!&ortant infor!ation concerning general
!aintenance( seasonal settings and off road driving &rocedures" 3f you are in any
doubt on any of the details within the .wner2s $anual( your Suzuki *ealer+Authorised
,e&airer will be ha&&y to advise you"

6ou !ay( at so!e &oint( need to re&lace a &art on your vehicle" 3f this ha&&ens( we
strongly reco!!end that you use genuine Suzuki &arts" #hey are engineered to
&recise and e'acting &roduct :uality standards" ;sing Suzuki <enuine /arts will also
ensure your safety is not co!&ro!ised when you need it the !ost" Suzuki :ualified
Aftersales &ersonnel have the latest tools and e:ui&!ent at their dis&osal to ensure
they obtain the right &art for the ob( and that it will be fitted correctly"














4
Warranty and t#e Suzuki Net$ork Warranty and t#e Suzuki Net$ork Warranty and t#e Suzuki Net$ork Warranty and t#e Suzuki Net$ork

As the owner of a Suzuki &roduct( it would be beneficial if you contacted a Suzuki
*ealer+Authorised ,e&airer in the unlikely event of any difficulties" #hey will be fa!iliar
with the history of your vehicle and be able to give you the best &ossible service"

Should you not be able to visit your local *ealer+Authorised ,e&airer( any within our
network can be used" /lease be sure however that you can &roduce this booklet as
evidence of your entitle!ent to Warranty( together with any relevant details of your
vehicle"

#hroughout 8uro&e there are !any Suzuki *ealers+Authorised ,e&airers" Any of these
who service your &articular ty&e of vehicle !ay carry out Warranty re&airs" 4owever
due to the differing s&ecifications within 8uro&e( such a re&air !ay take longer than
nor!al"

.ccasionally it !ay be necessary for you to !eet the costs of such re&airs =you !ay
not for e'a!&le have this booklet with you showing your entitle!ent to Warranty>" 3n
this case you should retain all invoices showing that the work was &erfor!ed" Ask the
garage to describe clearly what the &roble! was and to identify( by &art nu!ber(
what &arts( if any( have been re&laced" .n returning ho!e your Suzuki
*ealer+Authorised ,e&airer will raise the !atter with us to deter!ine what assistance
you are entitled to"

3f you are &lanning to travel to other countries you can obtain a list showing the
network of Suzuki *ealers+Authorised ,e&airers throughout 8uro&e" /lease visit
www"suzuki"co"uk and follow the link to globalsuzuki"co!

6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 10 10 10 10 of this of this of this of this
booklet" booklet" booklet" booklet"

















5
Ne$ %e#icle Warranty Statement Ne$ %e#icle Warranty Statement Ne$ %e#icle Warranty Statement Ne$ %e#icle Warranty Statement

Suzuki <5 /7% warrants that your new Suzuki vehicle has been &roduced in
accordance with the !anufacturer2s highest standards and has been ins&ected before
delivery to you"

We therefore assure you that in the unlikely event of any &art of the vehicle beco!ing
defective due to faulty !aterials or !anufacturing within the Warranty &eriod( the &art
will be re&aired or re&laced by an Suzuki *ealer+Authorised ,e&airer with no charge for
&arts and+or labour"

#he Warranty &eriod e'tends for a &eriod of 3? !onths or ?0(000 !iles =100(000 k!>(
whichever occurs first( fro! the date the vehicle is first &ut into service or is first
registered( whichever is the earliest( the warranty starting date is shown in section
@Vehicle *etails2


3!&ortant Aotice 3!&ortant Aotice 3!&ortant Aotice 3!&ortant Aotice

#he only conditions or e'ce&tions to this Warranty
are0
#he vehicle !ust have been o&erated in accordance with the instructions in
the .wner2s $anual and !ust have been serviced as reco!!ended by the
vehicle !anufacturer in the .wner2s $anual"

#48 WA,,AA#6 /8,3.* -., #48 -.77.W3A< 3#8$S 3S -., .A76 12 $.A#4S
., 12(000 $378S =20(000 B$>( W43%48V8, %.$8S -3,S#0
Surface corrosion on other than body &anels caused fro! defective
!aterials or work!anshi&"

#he vehicle !ust not have been neglected( !isused( overloaded( !odified or
used for racing or rallying"

#his Warranty does not a&&ly to &arts not su&&lied by Suzuki or to defects
arising fro! the fit!ent of &arts not !ade or a&&roved by Suzuki"

#he nor!al deterioration of consu!able &arts( such as tyres and friction
!aterials etc"( and the routine re&lace!ent of service &arts( such as filter and
s&ark &lugs etc are not covered by this Warranty"

6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 10 10 10 10 of this of this of this of this
booklet" booklet" booklet" booklet"










6
Ne$ %e#icle &Body$ork' Warranty Statement Ne$ %e#icle &Body$ork' Warranty Statement Ne$ %e#icle &Body$ork' Warranty Statement Ne$ %e#icle &Body$ork' Warranty Statement

Suzuki <5 /7% assures you that if any of the original body &anels of your vehicle are
&erforated by corrosion =fro! inside to out> within ? or 12 years according to your
vehicles coverage =see Vehicle *etails section> fro! the vehicle first being &ut into
service or first registered =whichever is the earliest>( the &art will be re&aired or
re&laced by any Suzuki *ealer+Authorised ,e&airer with no charge for &arts and+or
labour"

3!&ortant Aotice 3!&ortant Aotice 3!&ortant Aotice 3!&ortant Aotice

#he only conditions or e'ce&tions to this Warranty are0

5odywork warranty ins&ections !ust have been carried out as reco!!ended by the
vehicle !anufacturer and at the following intervals0
1
st
ins&ection 1112 !onths after warranty starting date
2
nd
ins&ection 232C !onths after warranty starting date
3
rd
ins&ection 3D3? !onths after warranty starting date
C
th
ins&ection CECF !onths after warranty starting date
D
th
ins&ection DG?0 !onths after warranty starting date

Additional ins&ections for vehicles with 12)year 5odywork Warranty0
?
th
ins&ection E1E2 !onths after warranty starting date
E
th
ins&ection F3FC !onths after warranty starting date
F
th
ins&ection GDG? !onths after warranty starting date
G
th
ins&ection 10E10F !onths after warranty starting date
10
th
ins&ection 11G120 !onths after warranty starting date
11
th
ins&ection 131132 !onths after warranty starting date

#he ins&ection and the re&air of da!age found as a result of ins&ection !ust be at
the custo!er2s e'&ense"

#he a&&ro&riate ins&ection record !ust be sta!&ed by the ins&ecting Service
Worksho&"

All routine bodywork !aintenance and care to &revent corrosion as outlined in
the .wner2s $anual !ust have been &ro&erly carried out"
Any corrosion other than &erforation corrosion is not covered by this warranty"
/erforation corrosion of the e'haust syste! or its co!&onents is not covered
by this warranty"
/erforation corrosion resulting fro! da!age( however caused( or fro! any
!odification to the bodywork is not covered by this warranty"
Any /erforation corrosion !ust be brought to the attention of a Suzuki
*ealer+Authorised ,e&airer as soon as it a&&ears"
Any re&airs to the bodywork !ust be co!&leted in a &ro&er way( using
!aterials and &rocedures laid down by Suzuki"
/erforation corrosion caused by !odification or by use of &arts not !ade or
a&&roved by Suzuki is not covered by this warranty"
/erforation corrosion resulting fro! !isuse or abuse of the vehicle or fro!
i!!ersion in water is not covered by this warranty"

6our attention is drawn to your statutory rights as detai 6our attention is drawn to your statutory rights as detai 6our attention is drawn to your statutory rights as detai 6our attention is drawn to your statutory rights as detailed on &age led on &age led on &age led on &age 10 10 10 10 of this of this of this of this
booklet booklet booklet booklet

7
T#e Suzuki T#e Suzuki T#e Suzuki T#e Suzuki Maintenance Maintenance Maintenance Maintenance (lan (lan (lan (lan

#he Suzuki $aintenance /lan is designed to enable you to ensure that your vehicle is
!aintained in the best &ossible !echanical condition by being regularly serviced at
the reco!!ended intervals"

Suzuki reco!!ends that you service your car once a year or every G(000 !iles
whichever co!es first>"

6our .wner2s $anual contains a section detailing the fre:uency and content of the
Suzuki reco!!ended !aintenance services" #he latter &art of your booklet consists
of a nu!ber of &ages containing a record of these services" #hey should be sta!&ed
by Suzuki *ealer+Authorised ,e&airers on co!&letion of each service"

/ro&er !aintenance is vital for your safety( for your vehicle2s long life and to ensure
that you retain the benefits of the warranty offered" *o not ignore this i!&ortant area"

*aily 3ns&ection *aily 3ns&ection *aily 3ns&ection *aily 3ns&ection

3n conunction with the /eriodic $aintenance Schedule detailed in your .wner2s
$anual( you should carry out a daily ins&ection to ensure that your vehicle is always
fit for the road" 3n this way you can also identify &ossible faults and have the!
rectified before they beco!e a &roble! or cause a breakdown" #his ins&ection is fully
e'&lained in your .wner2s $anual"

%A;#3.A %A;#3.A %A;#3.A %A;#3.A

3f you discover any faults during your daily ins&ection( or during driving( &lease get
the! rectified i!!ediately at the nearest Suzuki *ealer+Authorised ,e&airer" 3t !ay
affect your safety"

Service Worksho& Service Worksho& Service Worksho& Service Worksho&

/lease ensure that the a&&ro&riate ,ecord &age =in your service booklet> is validated
by the servicing worksho&"



8
)enuine (art* Warranty )enuine (art* Warranty )enuine (art* Warranty )enuine (art* Warranty

#he following Warranty details a&&ly to Suzuki <enuine /arts &urchased through a
Suzuki *ealer+Authorised ,e&airer0

A> /eriod /eriod /eriod /eriod

All our genuine &arts fitted to vehicles under warranty are covered by a
warranty guarantee( for the re!ainder of the original vehicle warranty of u&
to 3 years or ?0(000 !iles" <enuine &arts fitted to vehicles outside of
warranty are covered by a 12 !onth warranty"

5> /roof of /urchas /roof of /urchas /roof of /urchas /roof of /urchase ee e

/roof of /urchase of the &art !ust be &resented at the ti!e of clai!"

%> %o!&etent -it!ent %o!&etent -it!ent %o!&etent -it!ent %o!&etent -it!ent

When a &art has failed in service( reasonable evidence of Hco!&etent
fit!entI shall be !ade available at the ti!e of clai!"


6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 6our attention is drawn to your statutory rights as detailed on &age 10 10 10 10 of this of this of this of this
booklet" booklet" booklet" booklet"







9
C CC Cau*e for au*e for au*e for au*e for C CC Com+laint om+laint om+laint om+laint

We sincerely ho&e that you never have reason to co!&lain about our &roduct( but we
do acknowledge that occasions !ight arise when( for one reason or another( you are
not fully satisfied" 3f this situation should arise we suggest the following will assist in
getting the !atter resolved as :uickly as &ossible"

/lease always kee& in !ind that al!ost inevitably your Suzuki *ealer+Authorised
,e&airer will be involved in the final solution of your &roble!( so it is i!&ortant to
kee& the! infor!ed throughout"

6our Suzuki *ealer+Authorised ,e&airer is willing and able to look after you and your
vehicle" 3f there is so!e !atter which concerns you about the *ealershi& you should
always ask to s&eak to the *ealer /rinci&al or <eneral $anager" /lease try to e'&lain
the cause of your concern as &recisely as &ossible"

We are sure that !ost !atters will be resolved in a &erfectly satisfactory and a!icable
!anner in this way" 3f the situation cannot be resolved by this !eans then &lease
e!ail custo!erservicesJsuzuki"co"uk or write to0

Suzuki %usto!er Services( Suzuki %usto!er Services( Suzuki %usto!er Services( Suzuki %usto!er Services(
Steinbeck Steinbeck Steinbeck Steinbeck %rescent( %rescent( %rescent( %rescent(
Snelshall West( Snelshall West( Snelshall West( Snelshall West(
$ilton $ilton $ilton $ilton Beynes( Beynes( Beynes( Beynes(
5uckingha!shire 5uckingha!shire 5uckingha!shire 5uckingha!shire( (( (
$BC CA8 $BC CA8 $BC CA8 $BC CA8

or call free &hone 0D00 011 GDG free &hone 0D00 011 GDG free &hone 0D00 011 GDG free &hone 0D00 011 GDG =!obile charges a&&ly> giving us full and &recise
details of your vehicle( its history including all services( re&airs( accidents etc" and an
outline of the nature of your concern" We will do our best to get the !atter resolved
as s&eedily as &ossible"

Suzuki and its Suzuki *ealer+Authorised ,e&airer subscribe to the %ode of /ractice for
the $otor 3ndustry which was drawn u& ointly by the Society of $otor $anufacturers
and #raders =S$$#>( #he ,etail $otor 3ndustry -ederation =,$3-> and the Scottish
$otor #rade Association =S$#A>( in consultation with the *irector <eneral of -air
#rading" #he %ode sets out standards which cover the conduct of !anufacturers and
Suzuki *ealer+Authorised ,e&airer in the su&&ly of new and used vehicles( servicing(
re&airs( s&are &arts( accessories and &etrol to consu!ers" #he %ode also includes an
arbitration service for resolving co!&laints"

6our Suzuki *ealer+Authorised ,e&airer will be &leased to show you a co&y of the
%ode"


10
Statutory Ri,#t* Statutory Ri,#t* Statutory Ri,#t* Statutory Ri,#t*

#48 WA,,AA#38S %.A#A3A8* 3A #43S 5..B78# A,8 3A A**3#3.A #.( AA* *. A.#
*8#,A%# -,.$ ., A--8%# 6.;, S#A#;#.,6 ,3<4#S AS A %.AS;$8, ;A*8, ;B 7AW
<.V8,A3A< #48 SA78 .- %.AS;$8, <..*S( W43%4 A,8 A $A##8, 58#W88A 6.; =#48
V843%78 .WA8,> AA* #48 *8A78, -,.$ W4.$ 6.;, S;K;B3 V843%78 WAS
/;,%4AS8*.


*ata /rotection Act *ata /rotection Act *ata /rotection Act *ata /rotection Act

Suzuki <5 /7%( our Authorised *ealer Aetwork and agents care about your &rivacy and
take your data security very seriously" We !ay contact you fro! ti!e to ti!e by &ost(
e!ail or tele&hone regarding Suzuki &roducts( services and offers that !ay be of
interest to you" 3f you do not do not do not do not wish to receive infor!ation of this ty&e &lease write to
us at0

Suzuki Suzuki Suzuki Suzuki <5 /7% <5 /7% <5 /7% <5 /7%
Steinbeck %rescent Steinbeck %rescent Steinbeck %rescent Steinbeck %rescent
Snelshall West Snelshall West Snelshall West Snelshall West
$ilton Beynes $ilton Beynes $ilton Beynes $ilton Beynes
$BC CA8 $BC CA8 $BC CA8 $BC CA8