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Professional Profile of Shanmugaraj B, PMP
Ph: 91–9880957166

 Role of Program Manager / Delivery Manager
 Contribute to organizational goals by demonstrating combination of Project management,
Product Management, Process Management and People Management skills.
 Mould into a topnotch Delivery Head / Client Engagement Manager in the future

 Have more than 8 years of work experience in capacities of Program Manager, Project
Manager, Product Manager, Expert-Coordinator in Onsite/Offshore Delivery Model and
Business Analyst.

 Primary responsibilities handled are Project Management, Product Delivery

Management, Program Management, Product Maintenance and Implementation.

 Dynamic Leader, Quick learner, Good communicator and great team player

 Certified PMP professional
 Awarded the Certificate of Appreciation as “Best Performer Award” (Q – II of 2008)
 Earned the Trust with the Customer and Management with an impressive on-time and
quality delivery

 Inspiring leadership with the proven ability of managing more than 20 member team
 Successfully managed Professional Services Program and Maintenance Program
 Managed 3 accounts - MFinancial, Pacific Select Distributors and E-Z Data, successfully
with responsibilities of delivery and implementation of SmartOffice 3.0 at client sites in

 Certified Internal Auditor for ISO 9001 and Tick IT implementation.

 Campus-recruited in 2001 by Premier Technology Group Pvt. Ltd.

 Bachelor of Engineering – 1998.
Specialized in Mechanical Engineering from Thiagarajar College of Engineering.
 Master of Business Administration – 2001.

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Professional Profile of Shanmugaraj B, PMP

Specialized in Systems & Marketing from Thiagarajar School of Management.

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Professional Profile of Shanmugaraj B, PMP

Skill Set & Experience

Project Management:
 Effectively managed projects with end-to-end project management responsibilities -
including project initiation, project planning, estimation, scheduling, tracking and delivery
 Experienced in stakeholder management.
 Conducted project post-mortem and presented lessons learnt & best practices sessions
 Devised Risk Management Plan and successfully managed the risks.
Tools/Techniques used:
 Enterprise Project Server – mpp 2007, Gantt chart, Resource Allocation Chart
and Status Reporting

 SMC estimation, Wide Band Delphi technique, Bottom-up estimation

 Red mine – to maintaining roles & responsibility matrix, work assignment matrix,
progress tracking, time log, configuration management plan.

People Management:
 Managed a peak team size of 20 – 25 including people from Technology, BA and testing

 Proven ability with goal setting for team members to align personal goals with project

 Good at empowering and motivating the team towards project goals and ensuring

 Experienced in career planning, aspiration management, performance management

 Thought provoking leadership to generate smart problem solving ideas / approaches

Business and Technical:

 Excellent in reviewing DB design in terms of functional aspects of a product

 Proven capability to translating business requirements into development and testing

 Extensive experience in product training, user manuals and product guides creation

 Have domain knowledge of Content Management, Personal Finance & Banking and
Insurance industry and good understanding of CRM fundamentals.

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Professional Profile of Shanmugaraj B, PMP

Process Management:
 Was responsible for Change Management Process
 Handled Metrics collection and metrics-based report generation.
 Have done Causal Analysis and shown improved results after corrective actions.
 Well versed in ISO 9001 and TickIT guidelines and procedures. Conducted and
coordinated numerous internal audits as a part of ISO 9001/Tick IT implementation.

Career History

Srishti Software Applications Pvt. Ltd. – Nov 2007 to July 2009

Position: Project Manager

Learning Management System: (Jun 2008 – Jul 2009)

Client: Incisive Media
 Re-engineering of product and migrating more than 12 corporate sites to
newer platform
 Delivered product with word class quality on schedule

 Project Estimation, Planning, Milestone tracking

IT hound: (Nov 2007 – Jun 2008)
Client: Incisive Media

 Delivered product with world-class quality on schedule

 Customer Management, Stakeholder Management

 Project Estimation, Planning, Deliverable tracking

Yodlee Infotech – Oct 2005 to Oct 2007

Professional Services Program: (Jun 2006 – Oct 2007)

Role: Project Manager
Key Clients: Bank of America, American Express, Swiss One, Scottrade
 Delivery management / Single point of contact for the Product delivery
from India

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Professional Profile of Shanmugaraj B, PMP

 Successfully handled customer issues at UAT phase

• Project Planning and Milestone cum Deliverable tracking

• Reporting on project status to US counterpart

Maintenance Releases Program: (Nov 2005 – Oct 2006)

Role: Program Manager
Client: Yodlee Client Advocates Team
• Delivery of multiple releases on multiple versions
• Managing the scope of the delivery with multiple stakeholders
• Deciding the priority and coordination of development and QA efforts
• Managing deployments to stage and production environments

Premier Technology Group – July 2001 to Sep 2005

Product Management: (Jun 2003– Sep 2005)

Role: Product Manager
Client: E-Z Data, USA
• Managed the team of six people and directed them towards the delivery and
stability of the product.

• Managed successfully the development and testing cycle.

• Created a road map for testing.

• Defining the scope of testing and creating the scenarios for test cases.

Overseas Experience: (Jan 2003 – Jun 2003)

E-Z Data Inc., California.
 Product Implementation
Role: Client Coordinator
Client: MFinancial and Pacific Select Distributors

• Requirement Gathering with clients and coordinated with the project team and
product owners.

• Managed partner agencies for timely delivery

• Successfully implemented web version of SmartOffice 3.0

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Professional Profile of Shanmugaraj B, PMP

• Trained end users at client site

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Professional Profile of Shanmugaraj B, PMP

Business Analysis: (July 2001 – Dec 2002)

Role: Business Analyst
Client: E-Z Data, USA
• Analyzing the requirements and designing the user interface.
• Prepared business, specification and design documents.
• Guided the testing team to prepare test plans and test cases.
• Prepared user guides and manuals.

Personal Profile
Name: Shanmugaraj Balasubramanian
DOB: 5th March 1977
Sex: Male
Passport: Valid till 2018
Permanent Address: 63, West Chetty Street, Madurai – 625001.

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