BARRIT, Gian Angelo CAPAROSO, Noellie Klarscheene GALACIO, Merck Elton ONGLUICO, Nino Paolo POLIGRATES, Connie MWF 7:30-8:30 PM
Submitted to:
Mr. Oscar Villaflor, CPA AC 512 teacher
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International Quality Standards
International Organization for Standardizations(ISO)
ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. ISO is a network of the national standards institutes of 162 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.
Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.
ISO Member (Philippines)
Bureau of Product Standards Department of Trade and Industry 3rd Floor Trade and Industry Building 361 Sen. Gil J. Puyat Avenue PH-Metro Manila 1200
The Philippines took a formal approach to standardization in 1947, when the Division of Standards was created under the Bureau of Commerce, Department of Commerce and Industry. In June 1964, after realizing the need for standardization in line with the industrial and economic development of the nation, the Philippines Congress enacted Republic Act 4109, converting the Division of Standards into the Bureau of Standards.
The organization underwent several adjustments over the years to respond to the growing range of services to industry, exporters and consumers, while raising organizational efficiency, effectiveness and productivity. The Bureau of Product Standards (BPS) was conferred its present mandate under various laws, principally Republic Act 4109, Executive Order 133 of 1987 and the Consumer Act of the Philippines, Republic Act 7394 of 1992.
The Bureau of Product Standards operates as a staff Bureau under the Department of Trade and Industry with 95 personnel.
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ISO 9000 SERIES
A set of generic standards that provide quality management guidance and identify generic quality system elements necessary to achieve quality assurance. ItIdentifies basic disciplines of a quality management system that is useful to manufacturers, suppliers and distributors. Used by customers as a basis for assessing a manufacturers QMS and to see that a supplier or service industry has the ability to provide satisfactory goods or services
Advantages of ISO 9000 series: 1. Improved the organizations quality management 2. Enhanced the reputation of the organization for quality
ISO 9000 SERIES is applicable to all situations, especially for: CONTRACTUAL SITUATIONS NON-CONTRACTUAL SITUATIONS
USES OF THE STANDARDS: 1. Guidance for Quality Management 2. Contractual Agreements 3. Second-party approval or registration 4. Third-party approval or registration
STANDARDS IN ISO 9000 SERIES
ISO 9001- Model for Quality Assurance in Design/Development, Production, Installation and Servicing
ISO 9002- Model for Quality Assurance in Production, Installation and Servicing
ISO 9003- Model for Quality Assurance in Final Inspection and Test
ISO 9000-1- Guidelines for Selection and Use
ISO 9000-4
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ISO 14000 Refers to a family of voluntary standards developed by the International Organization for Standardization (ISO). It provides a framework for a strategic approach to an organizations environmental policies, plans and actions. By using the framework, a company develops an environmental management system or EMS. The EMS is evaluated by a certification body to determine whether the EMS conforms to 14000. If so, the organization is said to have ISO 14000 certification. The focus is on processes, not products.
The ISO 14000 family consists of standards and guidelines relating to environmental management systems and supporting standards on terminology and specific tools, such as auditing. The standards are concerned with what an organization does to minimize harmful effects on the environment caused by its activities: either during production or disposal, either by pollution or by depleting natural resources.
What is an ISO 14000 EMS?
An environmental management system (EMS) based on the ISO 14000 standards is a management tool enabling an organization of any size or type to control the impact of its activities, products or services on the environment.
It defines a structured approach for: 1. setting environmental objectives and targets, 2. achieving these goals, and 3. demonstrating that they have been achieved.
Benefits 1. Reduced cost of waste management, 2. Savings in consumption of energy and materials, 3. Lower distribution costs, 4. Improved corporate image among regulators, customers and the public, and a 5. Framework for continuous improvement of environmental performance.
Reasons/ Advantages for ISO Certification There are many reasons why a company would want to be ISO certified. Each has its own advantage and disadvantage. We will look into some major aspects about these through this presentation. 1. Increased Efficiency Companies that go through the ISO 9001:2000 Quality Management Standards certification process have given a lot of thought to their processes and how to maximize quality and efficiency. Once certified for QMS, the processes are established and
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guidelines in place for anyone to follow easily, making training, transitions, and trouble- shooting easier. 2. Increased Revenue Studies have shown that ISO QMS certified companies experience increased productivity and improved financial performance, compared to uncertified companies. 3. Employee Morale Defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff. 4. International Recognition The International Organization for Standardization (ISO) is recognized worldwide as the authority on quality management. 5. Factual Approach to Decision Making The ISO 9001:2000 QMS standard sets out clear instructions for audits and process reviews that facilitate information gathering and decision making based on the data. 6. Supplier Relationships Mutually beneficial supplier relationships are one of the key attractions to ISO certification. Following the processes for documentation and testing ensure quality raw materials go into your production system. The process also requires thorough evaluation of new suppliers before a change is made and/or consistency with respect to how and where orders are placed. 7. Documentation The ISO QMS standard requires documentation of all processes and any changes, errors and discrepancies. This ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of non-compliant products or raw materials. 8. Consistency One of the foundations of ISO; All processes from research and development, to production, to shipping, are defined, outlined and documented, minimizing room for error. Even the process of making changes to a process is documented, ensuring that changes are well planned and implemented in the best possible way to maximize efficiency. Recommendations in the biotech industry to use XML authoring or similar software formatting for data collection, reports, and product labelling, minimizes the risk of obsolete documents/labels being mistakenly used.
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9. Customer Satisfaction Client confidence is gained because of the universal acceptance of the ISO standards. Customer satisfaction is ensured because of the benefits of ISO 9001:2000 QMS to company efficiency, consistency and dedication to quality service. 10. Improvement Processes The ISO 9001:2000 QMS outlines audit processes, management review and improvement processes based on collected data. Improvements are carefully planned and implemented based on facts, using a system of documentation and analysis, to ensure the best decisions are made for your company.
Disadvantages
1. Does not guarantee better quality
ISO certification definitely does not automatically lead to better quality product. While it does encourage operations to think in terms of systems, it does not require them to be good. This is definitely a problem with newer certified companies and those with purchased quality systems.
2. Focus on certification For anyone that has worked with ISO certified companies, this is definitely a truth. ISO certification becomes a target, an end point, a stop on the road to quality. In reality, continuously improving the systems would lead to better quality, but for ISO certified companies, all too often the focus is on the next audit.
3. Frequent audits Full system audits every three years with annual surveillance audits is just too much. It seems that an audit is always around the corner. People can spend one month preparing and two months addressing findings so that 1/3 of the total effort in a year is addressing audit findings. If an organization has a robust internal audit system, there is no need for annual surveillance audits.
Requirements for ISO Registration/ Application Registration to ISO 9000 generally consists of the following six basic steps: 1. Application 2. Document review 3. Preassessment 4. Assessment 5. Registration 6. Surveillance
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ISO Certified Companies in the Philippines
Bank of Philippine Islands APO Cement Corp. Megaworld Corp. Dole Philippines, Inc. Kraft Foods (Philippines), Inc. Wyeth Philippines, Inc. Cebu Mitsumi, Inc. Splash Corp. D.M. Consunji, Inc. Cebu Air, Inc. Sulpicio Lines, Inc. Philam Plans, Inc. Honda Cars Philippines, Inc. Fujitsu Philippines Holcim Phils. Gardenia Bakeries Philippines, Inc. Canon Marketing Philippines, Inc. Jollibee Foods Corp. Siemens Philippines. SEAOIL Philippines, Inc.