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IGHC Ground Handling Conference g

Opening by Master of Ceremony


J oseph Suidan J osep Suda
Head of Ground Operations, IATA
IGHC Ground Handling Conference g
IATA Vision on Ground Operations
Guenther Matschnigg Gue t e atsc gg
Senior Vice President, Safety, Operations & Infrastructure, IATA
IATA Vision IATAVision
Increase safety in Ground Operations via ISAGO GDDB Increase safety in Ground Operations via ISAGO, GDDB,
AHM/IGOM, RM initiatives
Improve efficiency with global harmonization and
regulatory acceptance
Can only be achieved by collaboration between airlines
and GSPs
25thIGHCGroundHandlingConference Prague,69May2012 3
IATA Vision IATAVision
Howdo we accomplish this? How do we accomplish this?
Establish a Ground Handling Council (GHC) reporting to g ( ) p g
Operations Committee (OPC) with both airlines and
GSPs onboard
Develop common objectives and work programs for
implementation
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p
IGHC Ground Handling Conference
Role of Regulatory Authorities within Europe and
their Influence on Ground Operations
Catalin Radu
President, European Civil Aviation Conference (ECAC)
IGHC Ground Handling Conference g
How Regulators and Airports Support or
Hinder Ground Handling Operations
David Stewart
Head of Airports, IATA
HowRegulatorsandAirportsSupportorHinder
l GroundHandlingOperations
Moderator
Dave Stewart, IATA
Panelists a e s s
Michel Masson, EASA
J an Bossenbroek, CAA Netherlands
Th B h H hti f Ai t Thomas Brehmer, Hochtief Airport
Peter Laasner, Swiss International Airlines
Giancarlo Buono, IATA
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Giancarlo Buono, IATA
Background g
AIRPORTS are a crucial component of
the Ground Handling mandate the Ground Handling mandate
AIRPORTS are the home
for the airlines Gro nd for the airlines Ground
Handling Operations
Airports may view Ground
Handling as an airline
25thIGHCGroundHandlingConference Prague,69May2012 8
subsidiary.
Form follows Function
The FUNCTION needs to be
understood so that the proper FORM
is provided.
Ground Handling specialists are not Ground Handling specialists are not
included on airport design review
panels. p
Airport designers are not airside
operational experts
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operational experts.
Issues Issues
Lack of understanding of Ground Handling
functional requirements functional requirements
Ground Handling requirements are an after
thought thought .
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Issues Issues
Ground Handling requirements are squeezed
into existing spaces rather than provided with into existing spaces rather than provided with
purpose-built spaces
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Issues - Airports Issues Airports
Improper design = improper function = cost
and danger
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Issues - Regulators Issues Regulators
out of sight out of mind
Lack of understanding / oversight
Varying support for uniform standards
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TAM- Total Airport Management TAM Total Airport Management
Evolution of Collaborative Decision Making
Possible added response to European
Commission concerns
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Ground Handling References g
AHM Airport Handling Manual
ISAGO IATASafetyAudit for Ground ISAGO IATA Safety Audit for Ground
Operations
IGOM IATAGround Operations Manual IGOM IATA Ground Operations Manual
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Some Food for Thought! Some Food for Thought!
Questions?
25thIGHCGroundHandlingConference Prague,69May2012 16
Networking Break in the Exhibition Areas NetworkingBreakintheExhibitionAreas
ThankyoutoourSponsor
25thIGHCGroundHandlingConference Prague,69May2012 17
IGHC Ground Handling Conference g
Ground Damage Database (GDDB) as a
Key Element of SMS
Nancy Rockbrune
Assistant Director, Safety Management Systems, IATA
SMS Basics SMS Basics
Complex business
Safety is dependent on this System y p y
working
SMS requires organizations to make
data-based decisions and actions data based decisions and actions
Dependent on the collection and analysis of correct
information
M t d t d th t h l d th i k Must understand the system as a whole and the risks
associated with it
Shift of responsibility for safety risk mitigation
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p y y g
Fundamental Shift Fundamental Shift
Reactive to proactive management
Prescriptive to performance based management and p p g
oversight
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Performance Based Management Performance Based Management
In context of operation
Domestic / International/ Regional g
Wide-body / Narrow-body
Bulk load / Container load
C / P / C bi Cargo / Pax / Combi
Risk tolerance of the organization
Complexity of the operation Complexity of the operation
An alternative means to prescriptive compliance
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Why? Why?
Technology improvements
Vast majority of accidents / incidents related to j y
technology / human interface
Improvements in the understanding of
human factors human factors
Drill into causal factors
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Components of an SMS Components of an SMS
Safety Policy and Safety Risk SafetyPolicyand
Objectives
SafetyRisk
Management
SafetyAssurance SafetyPromotion
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Challenges Challenges
Shift to performance based oversight
Reporting culture p g
Integration
Implementation
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The Need for Data The Need for Data
Data (even seemingly benign) is critical
Identifying issues y g
Determine the effectiveness of any mitigation actions
Demonstrating effectiveness of the program as a whole
D t d i d i i Data driven decisions
Not only improves safety / performance but also makes for
a more efficient organization as a whole g
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Senior Management Commitment Senior Management Commitment
A vital component is an acknowledgement from senior
level management stressing a commitment to incident /
h d ti i d t d ti hazard reporting in day-to-day operations
Way to achieve corporate buy-in amongst all employees
directly responsible for the operation and supports an
effective safety reporting culture
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Effective Safety Reporting System Effective Safety Reporting System
An effective safety reporting system permits all
employees to report incidents / hazards
Contains valuable data
An effective safety reporting system
Does not provide full immunity fromacts resulting from Does not provide full immunity from acts resulting from
willful and/or gross negligence and illegal acts
Does provide clear descriptions of acceptable and
t bl b h i d th i non-acceptable behavior and their consequences
Does provide the environment that encourages free
reporting
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p g
Types of Data Types of Data
Reactive ~ wait for incidents to happen and try to
understand whyy
Proactive ~ analyze near misses, identified risks to
mitigate before they turn into an accident / incident
Predictive ~mature systemwhich conducts predictive Predictive ~ mature system which conducts predictive
analytics (statistical modeling) to identify and mitigate
risks
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Confidential Reporting Confidential Reporting
Confidential reporting can be used for the following safety
concerns:
Unsafe behaviors
Inadvertent errors and mistakes
Near miss occurrences (incidents that did not occur Near miss occurrences (incidents that did not occur
but could have easily resulted in a serious event)
Inadvertent errors or violations of aircraft handling or
servicing systems servicing systems
Procedures or processes that could be improved
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Data Collection Process Data Collection Process
Identify hazards
Report on hazards and occurrences
Collect and risk assess reported hazards
Trend and analyze information
Identify mitigation action Identify mitigation action
Monitor for effectiveness
Review and monitoring for continuous improvement g p
25thIGHCGroundHandlingConference Prague,69May2012 30
GDDB ~Purpose GDDB Purpose
Facilitate data driven decisions to effectively improve
performance
Gather and analyze global data with Industry partnership
Provide information not otherwise possible
Identify trends and contributing factors allowing for the Identify trends and contributing factors allowing for the
development and assessment of effective mitigation
actions
Establish a baseline of global ground damage Establish a baseline of global ground damage
performance in which future comparisons can be made
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GDDB ~Use of Data GDDB Use of Data
Conduct statistical analysis on clean defensible data
Distribution of quarterly reports q y p
Communicate findings to applicable WGs and TFs
Measure mitigations to determine efficacy
Identify root causes and drive changes that have
measureable success
Benchmarking ability for participants g y p p
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GDDB ~Challenge GDDB Challenge
Data Quality
Any airline or ground service provider is encouraged to y g p g
participate in the program
Variance in the data received
Data integrity the utmost of importance
Confidence in analysis and any decisions derived form
it is equal to the confidence in the data itself it is equal to the confidence in the data itself
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GDDB ~Solution GDDB Solution
Action Workout
Identify data to be consistently reported amongst ALL y y p g
members
- Includes definitions / assumptions
Minimi e data ariance - Minimize data variance
Identify means in which data and analysis will feed
ground operations working groups and vice versa g p g g p
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GDDB ~Solution contd GDDB Solutioncontd
Action Workout Conclusion
Documented guidelines for submitting data to IATA Documented guidelines for submitting data to IATA
GDDB
Forwarded to all existing and potential members for Q1
2012 data submission 2012 data submission
Being incorporated into GSIC
Once live, will allow participants to create
own de-identified reports / graphs on
any combination of fields
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GDDB ~Definition GDDB Definition
Anyoccurrence/eventassociatedwithgroundoperationsthat
resultsinaircraftdamage
InScope OutofScope
While parked at Gate / Stand or
other parked area
FOD
Wildlife Damage
other parked area
During Marshaling or using
Stand Guidance
During Deicing
Wildlife Damage
Lightning Strikes
Environmental
During Deicing
While being Towed
Near Miss
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Slide Deployments
GDDB ~Field Categories GDDB Field Categories
Mandatory
Incident details
Location details
Aircraft details
Ramp conditions
Phase of operation ~ definitions included
Activities
Type of damage
Damage to aircraft
Ground equipment
Severity ~ definitions included
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y
GDDB ~Field Categories GDDB Field Categories
Optional
Causal factors
Corrective actions
Free text
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GDDB ~Field Categories GDDB Field Categories
Future consideration
Cost
Aircraft damage by Maintenance in hangar
Interior cabin damage
I fli ht d In-flight damage
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AHM / IGOM / ISAGO / GDDB CIRCLE
WHAT?
Standards
Polices
AHM
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AHM / IGOM / ISAGO / GDDB CIRCLE
HOW?
Procedures
Jobcarts
WHAT?
Standards
Polices
AHM IGOM
25thIGHCGroundHandlingConference Prague,69May2012 41
AHM / IGOM / ISAGO / GDDB CIRCLE
HOW?
Procedures
Jobcarts
IGOM
ISAGO
ISITDONE?
Audit
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AHM / IGOM / ISAGO / GDDB CIRCLE
ISAGO
GDDB
ISITDONE?
Audit
WHATIS
PROBLEM?
Data analysis
GDDB
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Dataanalysis
Feedback
AHM / IGOM / ISAGO / GDDB CIRCLE
HOW?
Procedures
Jobcarts
WHAT?
Standards
Polices
AHM IGOM
ISAGO
GDDB
ISITDONE?
Audit
WHATIS
PROBLEM?
Data analysis
GDDB
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Dataanalysis
Feedback
GDDB Process Flow
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GDDB ~End Result GDDB End Result
Baseline of Industry ground damage performance
that has the confidence of Industry that has the confidence of Industry
Quality ground damage database that can be utilized
for various analyses y
Tangible benefits that are quantified
Significantreductioningrounddamage
incidents
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Thank you
25thIGHCGroundHandlingConference Prague,69May2012 47
IGHC Ground Handling Conference g
Tomorrows ISAGO
Monika Mejstrikova o a ejst o a
Assistant Director Ground Operations Audits, IATA
IATA Safety Audit for Ground Operations IATASafetyAuditforGroundOperations
More than 460 audits conducted worldwide
Global audit pool
43 airlines
200 approved ISAGO auditors 200 approved ISAGO auditors
142 ISAGO registrations
In 117 airports worldwide In 117 airports worldwide
From 100 ground service providers
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Ground Service Providers GroundServiceProviders
100registeredprovidersandcounting
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ISAGOAudits
Corporate Audits Station Audits
ISAGO Audits
Two-level audits for Ground Service Providers (GSP)
Co po ate ud ts Stat o ud ts
ConductedbyanauditorfromanAudit
Organization(A.O.)accreditedbyIATA
ConductedbyauditorsfromPoolAirlines
Accomplished after the Corporate Audit for initial
Who
First auditactivityforinitialregistration
Twoyearauditcycle
Accomplishedafter theCorporateAuditforinitial
registration
Twoyearauditcycle forallstations
When
Cycle
Typically2daysaudit(1auditor)
Typically3daysaudit(3auditors fullscope)
Duration
Manuals
Closure
ISAGOStandardsManual(GOSM)andISAGOProgramManual(IPM)
Findingsmustbeaddressedandclosedwithin6months(initialaudit)
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Closure
Renewalaudits:findingsmustbeclosedpriortoexpirydate
ISAGO Standards Manual ISAGOStandardsManual
Auditscope
Section1 ORM - H OrganizationandManagement System(HQ) g g y ( )
Section1 ORM - S OrganizationandManagement System(ST)
Section1 ORM - HS OrganizationandManagement System(CombinedHQ+ST)
Section2 LOD LoadControl
Section3 PAX Passenger Handling
Section4 BAG Baggage Handling
Section5 HDL Aircraft Handlingand Loading
Section 6 AGM Aircraft GroundMovement
S ti 7 CGM C dM il H dli
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Section 7 CGM Cargo andMail Handling
ISAGO audit pool ISAGOauditpool
N th A i
Europe
Russia / CIS
-Adria
-Aegean
-Air France
-Belleair
-CSA
-KLM
3
15
5
North America
Middle East /
-Air Transat
-Delta
-United /Continental
-Aeroflot
-Aerosvit
-Air Astana
-S7
-UTAir
China / North Asia
-Air China
-Cathay Pacific
-China Eastern
-Alitalia
-Austrian
-BA
-BMI
-Brussels
-LOT
-TAP
-TAROM
-Turkish
3
3
Middle East /
North Africa
Africa
-Egyptair
-Iran Air
-Oman Air
Q t Ai
Latin America
4
7
3
-Qatar Airways
-Royal Air Maroc
-Royal Jordanian
-Saudi Arabian
-Air Zimbabwe
-Ethiopian
-Kenya Airways
-South African
Airways
& The Caribbean
-COPA
-GOL
-LAN
Asia Pacific
-Air India
-Garuda Indonesia
-Korean Air
3
4
3
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Regulators and airports Regulatorsandairports
26 regulatory body supports ISAGO Program
ECAC endorsed ISAGO and IGOM in J anuary 2012
39 airports supporting the program including:
S l T M d Seattle Tacoma Mandate
Quiport (new airport) Mandate
Montego Bay - Mandate Montego Bay Mandate
Schiphol Applicable Means of Compliance
Hamburg Acceptable source for safety measurement
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Regulatory support Regulatorysupport
North America
Europe
-CAA UK
-CAA NL
-CAABE
-HSE (UK)
-Ministry of
TransportAustria
North America
North Asia
-CAA BE
-CAA LV
-DGAC FR
-DGAC TR
Transport Austria
-FAA
-Transport Canada
-CAA Taiwan
-CAA Macau
-CAD Hong Kong
ECAC
Africa
A i P ifi
MENA
-CAA ET
-CARC J ordan
-DGAC Lebanon
-DGAC Kuwait
Latin America
Asia Pacific -CAA NG
-GCAA
-Ministry of
Transport Oman
-CAA Singapore
-DGAC Guatemala
-DGAC Costa Rica
-DGAC Chile
-DGAC Peru
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Europe
Airport support
North America
North Asia
Europe
RUS/CIS
-AMS
-VCE
-FINAVIA
-CLJ
-KBP
-DME
-SVX
SEA
Airportsupport
North Asia
LATAM
-CPH
-FCO
-LCA
-Basel Aero
-SEA
-YUL
-YYC
-HKG
-SJ W
-CTU
-PEK
Africa
LATAM
Asia Pacific
-ANU
-BBQ
-GYE
-LIM
ESR
-ACSA ZA
-MEL
PER
-ESR
-MBJ
-BOG
-CTG
-UIO
-PBM
-PER
-ADL
-BNE
-Australian Airport
Association
-MLE
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PBM
-Inter Airports
Honduras
-BOM
In red: Mandates or AMC
Data management and analysis Datamanagementandanalysis
Powerfultoolforbenchmarking
Data collection fromaudit reports (de identified data) Data collection from audit reports (de-identified data)
Number of conformities, findings and observations
Per report, section, sub-section, region, etc
Data analysis
Can be customized by categories (section topics region etc ) Can be customized by categories (section, topics, region, etc)
Can be used for benchmarking purposes
Used for auditing entities performance
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Always de-identified
Data management and analysis Data management and analysis
ISAGO and GSIC
ISAGO
audits
GSIC
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Next steps Nextsteps
To work on implementation plan following ECACs support
To address ISAGO auditing resources
To continue talks with Airport Council International (ACI)
To integrate IGOM into ISAGO/IOSA standards
To find synergies with other IATA safety initiatives
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ISAGO auditing resources ISAGOauditingresources
Challenge
ISAGO to accept auditing resources fromnon IATA airlines ISAGO to accept auditing resources from non-IATA airlines
On the condition that the said airline is IOSA registered
With an identical and stringent qualification process
ISAGO may be offered on a commercial basis
Same quality control to be performed Same quality control to be performed
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ISAGO and airports ISAGOandairports
Futurecooperation
ISAGO at airports ISAGO at airports
To be used for SMS implementation
To be used as a reliable source for safety data collection
ACI Airside Safety Handbook
Harmonization with IGOM/AHMprovisions Harmonization with IGOM/AHM provisions
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ISAGO&IGOM
IGOM published in April 2012 as a supplement to AHM
AHM/IGOM alignment g
Conduct gap analysis between the two publications
Align publication cycle for AHM Ed.34 and IGOM Ed.2 in 2013
ISAGO Standards cross reference s IGOMreq irements ISAGO Standards cross reference vs. IGOM requirements
GSP/Airlines GOMs GAP analysis versus IGOM
ISAGO to audit against IGOMafter AHM/IGOMalignment ISAGO to audit against IGOM after AHM/IGOM alignment
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ISAGORiskBasedapproach pp
SMS implementation by airlines
Risk assessment of station network Risk assessment of station network
Reduction of audits
Efficient allocation of audit resources
Not enough data available
Reporting GDdata to IATAGDDB mandator
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Reporting GD data to IATA GDDB - mandatory
AHM/IGOM/ISAGO/GDDBCIRCLE
HOW?
Procedures
Jobcarts
WHAT?
Standards
Polices
AHM IGOM
ISAGO
GDDB
ISITDONE?
Audit
WHATIS
PROBLEM?
Data analysis
GDDB
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Dataanalysis
Feedback
ISAGO&CircleofExcellence(CoE) ( )
Simplification and harmonization of audit programs
Identification of synergies between audit programs
Application of industry best practises to all audit programs
Id tifi ti f diff t t f b fit l t d t i li Identification of different type of benefits related to airlines
and GSPs
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IGHC Ground Handling Conference IGHC Ground Handling Conference
Presentation of ISAGO Certificate
IGHC Ground Handling Conference g
How to Use your Risk Profile to your Advantage
Carole Olson Gates, J .D. Ca oe Oso Gates, J
Director, Risk Management & Insurance, IATA
Risk Profile RiskProfile
Ground ops industry needs to improve risk profile in order
to reduce losses
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Risk Profile RiskProfile
Improving the risk profile is done by analyzing relevant
data, making improvements, and measuring , g p , g
performance
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Risk Profile RiskProfile
Data input and output must be standardized globally in
order to produce meaningful results p g
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Proprietary
External
Data
External
Data
Internal
Company
Interviews&
Workshops
Internal
Company
Data
ApplyScenarioAnalyses ScenarioAnalyses
e
t

t
h
e

e
n
c
i
e
s
e
n
c
i
e
s
Identify
common common
CConsequences onsequences
amongthe
Critical
Understandthe
consequencesof
eachCriticalRisk
Understandthe
consequencesof
eachCriticalRisk
Understandthe
Consequences Consequences of
each Critical Risk
Layout
The
O ti O ti f
Identify
the
Critical Critical
Questions Questions
Quantify
each
risks
Adverse Adverse
Impact Impact
Identifythe
Most
Critical
DefineSuccess
andthe
appropriate
Ri k E l ti
Identify
common common
Drivers Drivers among
Understandwhat
driveseach
Critical Risk
Understandwhat
driveseach
Understandwhat
Drives Drives each
C
o
m
p
u
t
e

&

N
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t
e
r
I
n
t
e
r

d
e
p
e
n
d
d
e
p
e
n
d
Risks
eachCriticalRisk
Options Optionsfor
theRisk
Manage
ment
Strategy
QQ
thatmust
be
answered
using
External External
Impact Impact
Quantify
each
risks
Likelihood of Likelihood of
Quantification
Critical
Risks
RiskEvaluation
Criteria
theCritical
Risks
CriticalRisk
CriticalRisk
Drives Drives each
CriticalRisk
Data Data
Likelihoodof Likelihoodof
Occurrence Occurrence
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71
Quantification
ThekeytoquantificationisExternalDataGatheringwhichoftenrequiresdatafromoutsidethecompany
Proprietary
External
Data
IdentifyspecificRiskTransfer RiskTransfer
Solutions
ApplyScenarioAnalyses ScenarioAnalyses
Establishthe
BusinessCase BusinessCase
forInsurance
Final
Detailed
&
Layout
The
ii f
Quantify
each
risks
Adverse Adverse
Impact Impact
e
t

t
h
e

e
n
c
i
e
s
e
n
c
i
e
s
Initial
k
Final
Risk
Management
Strategy
Redesign
Risk
Processes Processes
&
Integrated
Risk
Strategy
Options Optionsfor
theRisk
Manage
ment
Strategy
Impact Impact
Quantify
each
risks
Lik lih d f Lik lih d f
C
o
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p
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Risk
Manage
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Strategy
EstablishaROI ROI EvaluationStructure
DetailthePlan
Likelihoodof Likelihoodof
Occurrence Occurrence
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ComputeShareholderValue ShareholderValue impact
Risk Profile RiskProfile
Airlines and GSPs who demonstrate that their risk profile
has improved will have fewer accidents / incidents / p
injuries
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Summary Summary
Industry wide risk exposure analysis and reporting tool
Standardizes the way in which data is gathered and reported
Enables global reporting and modelling
Assists Airlines &Ground Service Providers (GSPs) in better
managing their risks
Supports safety security and efficiency of daily operations Supports safety, security and efficiency of daily operations
Additional benefits:
Reduction in operational accidents and incidents
Improved information for strategic planning p g p g
Improved operational efficiencies
Reduction in insurance premiums
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http://www.iata.org/ps/publications/Pages/IRMGM.aspx
IGHC Ground Handling Conference IGHC Ground Handling Conference
How to Integrate IGOM & GDDB with ISAGO
J h S id J oseph Suidan
Head of Ground Operations, IATA
How to Integrate IGOM & GDDB with ISAGO HowtoIntegrateIGOM&GDDBwithISAGO
Moderator
J oseph Suidan, IATA
P li Panelists
Michael Ehl, Seattle Tacoma International Airports
David Anderson, British Airways
Michel Gorog, Air France
William Carlyon, Boeing Commercial Airplanes
Eva Vanallemeersch, Aviapartner a a a e ee sc , apa t e
Nancy Rockbrune, IATA
Monika Mejstrikova, IATA
Salih SamimAydin Celebi Aviation Holding
25thIGHCGroundHandlingConference Prague,69May2012 78
Salih Samim Aydin, Celebi Aviation Holding
Discussion Highlights DiscussionHighlights
Panel discussion on previous presentations:
Ground Damage Database (GDDB) as a Key Element of
SMS
Tomorrows ISAGO Tomorrows ISAGO
How to use your risk profile to your advantage
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Some Food for Thought! SomeFoodforThought!
Questions (if any)
25thIGHCGroundHandlingConference Prague,69May2012 80
Networking Lunch in the Exhibition Areas NetworkingLunchintheExhibitionAreas
ThankyoutoourSponsor
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