CSE Call Ahead Make initial contact with customer and attempt to diagnose and solve problem remotely over telephone. Negotiate time of arrival with customer. First Call - Train the customer on how to install all CRUs. Show them how to change the Charge Scorotron, how to set up paper trays and what paper type / weight can be run through each tray. Initial Actions: Question the operators. Ask about paper jams, print quality, and general performance of machine. Check that the power cords are in good condition and correctly plugged in to the power source and free from any defects. Inspect any rejected prints customer may have available. Look for any physical damage to copies. Check jams history for potential problems. Initiate corrective actions as appropriate. Perform all HSFI actions required. (CC-WCP175F, CC-WCP275F, WC5687F only) If more than 25,000 impressions since the last service, perform the following procedure:
User Interface Inspect the UI Key Pad for broken buttons. Optics: Clean the document glass and CVT glass on every call. Check the optics cavity for contamination and clean if needed. Refer to ADJ 14.1 in your service documentation for proper cleaning procedure. DADH Check the DADF feed CRU for flat rolls and replace the CRU if any flat spots are found. Check the condition of the document pad (091K05210). Replace if torn or punctured, clean if contaminated. Clean the DADH pinch rolls, drive rolls, and CVT roll. Inspect for DADH misalignment to scanner assembly. (Twist and Skew) Fuser and Inverter If addressing a paper curl issue, record any nip pressure and temperature adjustments on the service log. Check fuser stripper fingers for wear. If worn, replace fingers or replace fuser. Clean toner buildup from stripper fingers. Some wrinkling may be seen on the pressure roll. This is expected and will not cause problems. Check that heat roll is clean and does not have any damage from customers clearing jams. If heat roll is damaged, replace the fuser module. Instruct the customer in proper jam clearance. Inspect Fuser Latch for damage. Replace if there is hairline fracture on the side of the Latch Inspect Fuser Web Drive Gear for damage. Replace the Web Drive Gear if damaged. Check for dog ears on 8.5x11 short edge feed or Legal size paper. If found, install 604K30910 (Bulletin 48) Check for reinforcement ribs on fuser lower exit guide. If not present, install kit 604K22070. (Bulletin T5230) Inspect the nip split solenoid in the inverter. Replace if required. Xerographic: Clean the charge scorotron and transfer/detack corotron on every call. Check image quality using Section 3 (Image Quality Specifications) in your service documentation as a guide. Paper Feed and Transport Clean Trays 1, 2, 3, 4, & Bypass feed rolls, vertical transport rolls, wait, and registration rolls as needed with Formula A 43P48. Except 5687F must use Film Remover 43P45 on Tray 1, 2, & 5 feed rolls. All remaining rolls will use Formula A. Check Trays 3 and 4 for paper cuts on the black top corner guide at the top left inside corner of the tray. Replace if worn with 801E11400. Also check for cuts in the ribs on the inner front side of the tray. If paper cuts are found the entire tray needs to be replaced. Check that the short paper path moves up in the rear smoothly. (See Bulletin T5202). Check and compare BOTH Tray 1 and Tray 2 Transport Rolls (PL 8.25 item#8) for equal and free movement. Re-adjust drive belt (Adj. 8.1) - Replace the roll & bearings as required. Inspect Tray 1 and 2 Mylar Paper Guides for breakage (PL 7.10 item 11). Replace if needed 604K25190. If multifeeds are reported on Tray 1 & 2 (excluding 5687f): o First install the multifeed roll fix kit (rough tread rolls) 604K48610. o If the problem continues next install the Multifeed Repair Kit (604K42650). Be aware there is some indication that this kit can induce jamming problems with heavy weight paper. If multifeeds are reported on Tray 3 & 4: o Install the Multifeed Repair Kit (604K24620). Be aware there is some indication that this kit can induce jamming problems with heavy weight paper. o If multifeeds continue to be a problem check for Tag 052 (Part #604K35490 2004 HCF Paper Feed Assembly Upgrade Kit). Note this feeder is a standard feature on CC165F up to WC5687F o Install the multifeed roll fix kit (rough tread rolls) 604K48620. This roll ONLY fits the 2004 version feeder. 535F, 5030F, CC-WCP55F, CC-WCP175F, CC-WCP275F Only: o Use DC104 to track each tray usage to determine when to replace or clean. Use HFSI instead on CC165F up to WCP275F. Set counter to threshold to if needed. o Every 100K- Replace Bypass feed roll. o Every 200K- Replace feed rolls (Trays 1, 2, 3, 4). o Every 200K - Clean paper feed and transport area. Every 200K - Remove top cover on MSI and clean paper dust from area. 5632-5687 Only: Clean the Trays 1, 2, 4, 5, Registration, Wait, and Duplex optical feed sensors and surrounding areas. Use a cotton swab and a white towel. Every 200K Replace (Trays 3 & 4 only) feed roll. Use HFSI. Set counter threshold to 200K if needed. Finisher 1K Ensure the mounting bracket is not bent causing 11-300, output device is not docked" Check for 11-140,11-142 check belt tension (requires minimal tension), if over 200K clean drive rollers and clean/lubricate bearings that are driven by Transport Mot 1 and 2 Check for 11-322, 11-320 faults clean/lube Ejector Assembly rails and bearings. Can also replace bearings with new Teflon bearings PN (655N00279) Every 500k - Check LCSS plastic baffles for paper cuts.
Finisher (cont.) 2K Check that finisher is level and parallel to machine. Check for 11-140,11-142 faults, check belt tension (requires minimal tension), Every 400K clean drive rollers and clean/lubricate roller bearings that are driven by Transport Mot. 1 and Transport Mot. 2 Check for 11-322, 11-320 faults clean/lube Ejector Assembly rails and bearings. Can also replace bearings with new Teflon bearings PN (655N00279) Check that Latch 5b front spring catch mechanism is installed properly. Refer to Bulletin 51 or Eureka Doc ID 257504 for instruction. Every 400k - Check LCSS plastic baffles for paper cuts. HCSS Check for broken 5a Baffle Check for broken 5b white J am Clearance Latch(s) Clean Compiler Carriage Elevator Belts and Drive Roller Every 500K clean Compiler Belts (tractor Tires) and Drive Roller Clean all Transport Rollers as needed Inspect Ejector Assy. and clean Flappers
Booklet Maker Check for broken 5a Baffle Check for broken 5b white J am Clearance Latch(s) Every 500K clean Compiler Belts (tractor Tires) and Drive Roller Clean all Transport Rollers as needed Clean BM Paddle Wheel as needed
OCT On machines with an OCT, check for proper installation and binding of OCT Finger Kit PN (675K26823). Do not install fingers on 65ppm machines and higher.
Software Upgrade to the latest SMP if SW is not at the latest version, Save the NVM to MRD after the SW upgrade. Save the NVM if any changes have been made to the DC131 files or if a DC132 reset has been performed. On networked machines, clone the ESS settings and save the print settings to the MRD.
Call Close Out Acti vities: Check the last forty fault files. Diagnose and repair any faults over threshold, reset counters afterwards. Check that the machine copy default settings in tools are setup properly as the store manager directs. The settings should be the same on all machines in a given location. Make 10 copies of the Customer Letter. Put output in the DADF and make 4 sets. Place all 50 copies back in DADF and make two sets 12. Put one two-sided set in DADF and make two more sets 22 stapled. Be sure to run paper from all trays. Fill out service log. Present a copy of the Customer Demonstration original to the customer and explain what was fixed. Ask customer if they have any questions / concerns regarding machine that you may or may not have addressed. Offer training materials as needed referring to: http://www.xerox.com/Support E v e r y
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m a c h i n e Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Date Meter CSE Call Description - Parts Replaced - Call Description - Parts Replaced - Original Reason for call: Software User Interface Finisher XEROX This document is intended to reside with each machine. Use this log for tracking service actions as well as preventative maintenance activities performed DC/ST535F; CC/WC/WCP 35/45/55; CC/WC/WCP165/175; CC/WC232/238/245/255/275; WCP265/275 Original Reason for call: Original Reason for call: Original Reason for call: Original Reason for call: Original Reason for call: Call Description - Parts Replaced - Original Reason for call: Original Reason for call: Original Reason for call: Call Description - Parts Replaced - Call Description - Parts Replaced - Call Description - Parts Replaced - Original Reason for call: Call Description - Parts Replaced - Call Description - Parts Replaced - Call Description - Parts Replaced - Primary Tech Serial No. Account Name Install Date Optics DADH Call Closeout Phone No. Key Operator Sys. Admin Call Description - Parts Replaced - Fuser Xerographics Paper Feed and Transport Located at: GSN Library #5418 Rev C 01/2007