(a) Discuss the factors which control quality of design.

(b) Differentiate between quality control and quality assurance.

(a) What is the concept of Poka-Yoke? Discuss its advantages and disadvantages.
(b) What are the actions recommended to overcome resistance to change?
(a) Describe the functions of four groups of TQM.
(b) How affinity diagram is used as Quality Control tool?
(a) Discuss the points essential to g evaluate the effectiveness of safety practices.
(b) What are the different types of documents required for ISO 9000 certification?
5. (a) How measures of dispersion are important in deciding the quality of product ?
(b) The breaking strength of steel rod is specified as 17.5 units. To test this, sample of 15 rods
were tested and gave following results:
21, 15, 18, 16, 21, 19, 21, 17, 17, 15, 17, 20, 19, 17 and 18
Find if the result of the experiment is significantly different from the specified value at 95%
confidence level for the average breaking strength. Given t 0.05 = 2.145 for 14 degree of
freedom.

pha Electronic Company manufactures cathode ray tubes on mass production basis. At
some intermediate point of production line, 15 samples of size 50 each have been taken. Tubes
within each sample were classified into good or bad. The related data are given in the following
table. Construct a p-chart within 3 sigma limit and comment on the process.
Sample Number Number of Defective Tubes Percentage Defective Tubes
1 10 0.2
2 10 0.2
3 9 0.18
4 10 0.20
5 4 0.08
6 6 0.12
7 2 0.04
8 3 0.06
9 9 0.18
10 4 0.08
11 8 0.16
12 11 0.22
13 8 0.16
14 10 0.20
15 9 0.18

(a) What is the purpose of forming a cross- functional QFD team?
(b) Discuss the steps involved in developing house of quality for a scientific calculator.
(a) What is the objective of Failure Modes, Effects and Criticality Analysis (FMECA)?
(b) What are the two forms of FMEA? What are the typical inputs required for the
preparation of FMEA?
9. What is the principle purpose of Cause and Effect diagram?
Make a cause and effect diagram using dispersion analysis to solve the following problem:
"A manufacturing company receives a lot of complaints from its customers that the staffs are
not very helpful and responsive".

Write short notes on any two of the following:
Kanban
Kaizan
Appraisal costs
Total predictive maintenance
Pareto charts

(a) 1.
(b)
L0 2.
What is the requirements quality product to be a good quality of
Discuss (i) quality of design (ii) quality of conformance and (iii) quality of performance.

What is product audit? What purposes does it fuIfills? How do you record a product audit? At
What stages product audit is made?
(u)
(b)
What are the axioms of TQM?
Describe the beneficial consequences of TQM.
(u) 4.
(b)
What is zero defect concept and why it is regarded as one of four absolutes of quality ?
What are other three absolutes of quality?
Describe points of Crosby for quality improvement

What documents are required to be maintained for implementation of ISO 9000 quality
management system?
(u) Discuss the various types of sampling plans.
(b) A lot of 600 items is received in an assembly shop with the understanding that 4%
defective may be present. A sample of 50 items is drawn. What is the probability that
this sample may not contain more than 2 defective items ?
(u) State central limit theorem and explain the meaning of standard error. If the standard
deviation for certain measure of population is 1.05. What are the standard errors if sample
sizes are 5, 10 and 2A ?
(b) What are control charts? Discuss the control charts for attributes.
(u) What is off line method of quality control? What benefits does it offer? 5+5=10
(b) What is parametric design approach? Identify the control factors and noise factors.