Acknowledgement

At the very beginning, I must thanks to my Allah for special blessing in implementation the
report. I am obligated to a number of persons for their kind advice, suggestions, directions and
co-operation. This internship report is an accretion of many peoples effort. So, with my full
honesty and respect I would like show my thankfulness to them who helped me in preparing this
report.
To begin with, I am grateful to the epartment of !"#, American International $niversity-
%angladesh &AI$%' for giving me such e(posure to the practical business world. #y warmest
thanks go to Nishat Moumita, my internee supervisor and other teachers of the epartment of
!uman "esource #anagement for providing me the opportunity to e(perience the internship
program.
#y special thanks go to MD. Sazzad Hossain !ead of branch and #anager, Scotia
%ranch, The %ank Asia )imited for his continuous guidance during my organi*ational
attachment period and for giving me the e(cellent opportunity to do my internship in the
bank.
#y honest thankfulness goes to Ahmed A Jamil, +peration #anager, the %ank Asia
)imited for their sincere cooperation during my organi*ational attachment period.
#y unlimited thanks go to my supervisor Subrata Kumar Paul, Senior ,(ecutive +fficer
of %ank Asia Scotia %ranch, for being patient and supporting me during my internship program.
)ast but not the list I would like to Thanks all of the officers of the %ank of %ank Asia )imited-
Scotia %ranch. They supported me every moment of my internship.
And -inally, I like to give my special and unspeakable Thanks to my .arents They gave
me advice, suggestions, inspiration and support.
Letter of Transmittal
1
/0
th
August, 12/3
#r. ". Tare4ue #oudud
irector, +ffice of .lacement 5 Alumni 5 -aculty
School of %usiness
American International $niversity-%angladesh
ear Sir,
This is my pleasure to submit my term report entitled !oreign "#change $ %rade !inance
&'eration &( )ank Asia *td+
This report gave me an opportunity to have a practical e(posure to the working environment 5
activity of the %anking Sector through %ank Asia )td. at %i6oy Shoroni, haka. I have ac4uired a
good knowledge on its 7eneral banking section.
In the report, I tried to mention briefly about general activities and overall performance analysis
%ank Asia )td.
8ith your intelligent and kind supervision, I believed that the knowledge and e(perience that I
gathered during term pro6ect period would help me in future. I will always be available for any
clarification that you may re4uire.
Sincerely 9ours,
!asan, S.#. -aisal
I : 2;-/</3=-3
#a6or> !uman "esource #anagement &!"#'
?ell @ 2/ABA;320BA
"#ecuti,e Summar-
2
The main ob6ective of this report is to know about!oreign "#change $ %rade !inance
&'eration &( )ank Asia *td+. -or every bank and financial institution, it is very important to
satisfy their current customers and attract potential customers by providing new and innovative
ideas and services. -or this reason banks are changing their way of service for customers, recruit
good employees and trained them about customers relationship management. $nsatisfactory
service may cause negative word of mouth about the company and thus can be e(tremely
detrimental because it can reinforce the customers feelings of emptiness and spread that
negative impression to other present and potential customers.
I have worked in the %ank Asia )imited, Scotia %ranch for three months. As an intern, I had the
opportunity to do different types of tasks related of day-to-day banking, which increased my
knowledge about %ank Asia operations. The ma6or outcome of preparing this report is that
present smooth of satisfaction of the customers is outstanding. ?ustomers are satisfied with the
manner 5 politeness of the employees, %ranch environment, online service, time to complete a
service etc. At the end of the report, some recommendations regarding improvement of skill of
the employees, selection of %ranch location, online service facility enlargement, logistic support
to faster the service, promotional activities and more to improve the customer service.
3
%.%*" &! %H" /"P&/%
.N%"/NSH.P A!!.*.A%.&N /"P&/% &N
4
%A)*" &! 0&N%"N%S PA1"
%itle o( the /e'ort <
0ha'ter2 34 A-//
.N%/&D50%.&N A
"ationale A
%ackground of the +rgani*ation A
Salient -eatures of %ank Asia ;
+b6ectives of the report //
+rigination ?hain of ?ommand //
0ha'ter 637 /1-10
A0%.8.%."S 5ND"/%AK"N /1
8ork-"elated Activities, +rgani*ation-wide and +ther relevant /3
0HAP%"/639 1;-3/
0&NS%/A.N%S:0HA**"N1"S AND P/&P&S"D 0&5/S" &!
A0%.&N !&/ .MP/&8"M"N%
1;
-indings 32
Academic .reparation> 3/
0HAP%"/63; 31-3=
*"SS&NS *"A/N"D !/&M %H" .N%"/NSH.P P/&1/AM 31
Implications to +rgani*ationC?ompany> 33
Implications to $niversitys Internship .rogram> 3=
0HAP%"/63< 3<-3B
0&N0*5D.N1 S%A%"M"N%S 3<
"ecommendations 3A
?onclusion 3B
/e(ernces
.nternet Sources
D!oreign "#change $ %rade (inance o'eration
&(
)ank Asia *td.6Scotia branch+
5
0HAP%"/634
.N%/&D50%.&N
,ducation doesnt have any prior definition and it doesnt confine among books, notes or classes.
,ducation is something, most likely a tool to reali*e or study the whole world and capitali*e the
accumulated knowledge for the development of the society and towards the business as well. The
short of education that we used to learn or gather from our childhood until university periods
totally based on the theoretical knowledge, which is only the half way of sub6ect matter. The
other half that is needed to complete the more technical term of education lies on its practical
e(periences combined together, it truly represents the real meaning of education in the conte(t of
the modern business world as well as resolving the imbalance between the halves
In order to fulfill the internship re4uirement, the author of this study was placed in the bank
namely, D%ank Asia )tdE and this paper entitled D-oreign ,(change 5 Trade -inance +peration
+f %ank Asia )tdE
%ank Asia is one of the prominent private commercial bank of %angladesh. ?urrently, I am doing
my internship in the Scotia branch of the bank. I am working here in foreign e(change
department. It gives me immense opportunity to learn activities of foreign e(change banking
through the internship in %ank Asia. -or my future career, I would like to establish myself into
6
the professional sector of banking in %angladesh. 8ith this frame of mind, this affiliation report
would provide me a sample e(perience and learn the processes of foreign e(change. It will help
me to understand and materiali*e the concepts I have learned in my %%A program through
practical knowledge. +verall, my affiliation report would compromise my career aspirations and
the use of the concepts I have learned through the %%A program. The selected topic would
ensure that I get the re4uired knowledge from %ank Asia to build my career in banking.
4.4 )ackground=
%ank Asia )imited is a scheduled commercial bank in the private sector established under the
%anking ?ompany Act /;;/ and incorporated in %angladesh as a public limited company under
the ?ompanies Act /;;= to carry out banking business in %angladesh. The %ank Asia )imited
started its operation from Fovember 1B, /;;; under the %ank ?ompanies Act /;;/. %angladesh
%ank the ?entral %ank of %angladesh issued %anking license on +ctober 3/, /;;;.
%ank Asia has been launched by a group of successful entrepreneurs with recogni*ed standing in
the society. The management of the %ank consists of a team led by senior bankers with decades
of e(perience in national and international markets. The senior management team is ably
supported by a group of professionals many of whom have e(posure in the international market.
It set milestone by ac4uiring the business operations of the %ank of Fova Scotia in haka, first
in the banking history of %angladesh. It again repeated the performance by ac4uiring the
%angladesh operations of #uslim ?ommercial %ank )td. &#?%', a .akistani bank.
In the year 1223 the %ank again came to the limelight with oversubscription of the Initial .ublic
+ffering of the shares of the %ank, which was a record &<< times' in our capital marketGs history
and its shares commands respectable premium.
The bank uploads and strictly abides by good corporate governance practices and is sub6ect to
the regulatory supervision of %angladesh bank. -or the year ended as on 3/
st
ecember 12//.
4.7 Slogan o( )ank Asia=
7
!or a better tomorrow+
D does not have to confined with the limited service rather enhanced e(isting service and brought
up new services in order to their e(isting and potential clients for made the life more easier
4.9 0or'orate mission=
To assist in bringing high 4uality service to the customers and to participate in the growth
and e(pansion of the national economy.
To set high standers integrity and bring total satisfaction to the clients, shareholders and
employees.
To become the most sought after bank in the country, rendering technology driven
innovative service by the dedicated team of professionals
4.; 8ision=
%ank Asias vision is to have a poverty free %angladesh in course of a generation in the new
millennium, reflecting the national dream. +ur vision is to build a society where human dignity
and human rights receive the highest consideration along with reduction of poverty.
4.< &b>ecti,es o( the re'ort=
4.<.4 )road &b>ecti,e=
The broad ob6ective of the report is to have an overview on a comprehensive study on -oreign
,(change %anking of %ank Asia-Scotia branch.
4.<.7 S'eci(ic &b>ecti,e=
#y key ob6ectives from the affiliation report would include but not limited to these>
8
- To demonstrate my knowledge of theories and concepts learned throughout the program
- To get an overview of private banking sector in %angladesh
- )earn and elaborate Import, ,(port 5 "emittances .rocedures of %ank Asia.
- To get a better understanding on back to back banking processes in %ank Asia
- $nderstand the methods of banking and importance of those methods.
4.? Salient !eatures o( )ank Asia=
+nly %angladeshi %ank to ac4uire &.urchase' operations of 21 &two' foreign banks
namely> &a' %ank of Fova Scotia of ?anada &b' #uslim ?ommercial %ank of .akistan.
#a6ority stakeholder of ,"A IF-+T,?!, &A 6oint Henture IT ?ompany'.
?entrali*ed Trade Services +peration &-acilitates ,(portC Import and Inward and
+utward "emittance for non-A %ranches.'
?entral ?learing -ully Automated.
+nline ?harges -ree.
AT# &+wn' ?harge -ree.
+wn AT# =0.
,-?ash %ooth /1<.
1= !ours ?all ?entre
#ember- haka Stock ,(change &S,'
?ommenced ?apital #arket +perations &Share Trading'.
Internet %anking
#obile %anking
S#, %anking
?onsumer %anking
Islamic %anking
9
4.@ 0or'orate in(ormation=
The %ank Asia )imited is managed by a group of vivacious %oard of irectors drawn from
different segments. They hold very respectable positions in the society and are from highly
successful group of business and Industries in %angladesh. The bank has a very competent
#anagement Team who has enough knowledge and e(perience in domestic and international
banking. The bank uploads and strictly abides by good corporate governance practices and is
sub6ect to the regulatory supervision of %angladesh bank.

4.A &rganizational 0hain o( command=
10
11
0HAP%"/637
Acti,ities 5ndertaken
7. Bork6/elated Acti,ities &rganization6wide and &ther rele,ant
12
Acti,ities=
The %ank Asia is one of the recogni*ed private commercial bank in %angladesh, within a short
period of time it has been created a renowned image in the banking sector in spite of e(isting
numerous rivals. -rom the beginning to till now %ank Asia is strongly committed to provide a
better 4uality service to the customer and at a time the authority is providing an e(cellent facility
to the employees. The %ank contains three departments at a time.

%ank epartment

7eneral %anking ?redit 5 #arketing -oreign ,(change
7.41eneral )anking=
7.4.4Account o'ening>
Account opening is an agreement between the %ank and ?lient that e(ecutes or operates under
some agreed principle and terms and conditions identified in a numerical numbers to which
his Cher transaction begin recorded and authenticated. There are different types of account e(ist
in a bank are>
Sa,ings de'osits Accounts
0urrent De'osit Account
Short %erm De'osit CS%DD Account
!i#ed De'osit /ecei't C!D/D account
7.4.7 Account o'ening 'rocedure=
At present under the strict monitoring of %angladesh %ank, a client must fulfill several criteria as
heCshe wishes to open an account. At first of all heCshe has to fill up the forms properly. !eCshe
must be needed so many documents like-
13
#ain work of Account +pening form &A+-' is properly filled
two copies of passport si*ed photographs
the name of the nominee&s' and one photograph of the nominee&s' attested by the
applicant
TIF &Ta( Identification Fumber' certificate 5 other documents.
7.7 /ecei,ed bills=
There are different kinds of bills like bills of %anglalink, 7rameenphone credit card, I$%,,
8ima(, 5 "anksTel bills can be deposited in the cash section received by me. ifferent deposit
slips are used for different bills.
7.9 Documentation=
I have received several inward and outward documents and have written in the bank logbook. I
have made photocopies and printouts for documentation.
7.; 0ustomer Ser,ice De'artment=
?ustomer service department is responsible to perform the key role of identifying a potential
customer to create best possible portfolio for a bank. This is the front desk of %ank. It deals with
customers through account opening, AT#C?he4ue %ook issuing, balance certificate and balance statement
issuing, etc.
7.< !oreign "#change=
-oreign e(change means the e(change of currency in terms of goods from one country to another
country. This is the most well-known and well-organi*ed uniform in 8orld business. -oreign
e(change division includes the following departments>
14
/. -oreign trade department and
1. -oreign "emittance department
7.? !oreign trade de'artment=
-oreign Trade means e(change of foreign currency for the trade purpose between two countries.
In other words, -oreign e(change deals foreign financial transactions related to trade or business.
-oreign Trade epartment has two sections. They are-
I. Import Section and
II. ,(port Section.
7.@ .m'ort
7.@.4 .m'ort mechanism=
8hen a country order to purchase the goods from the other country in order to the scarcity then it
is called import. According to import and e(port control act, /;<2 the office of chief controller of
import and e(port provides the import registration certificate &I"?' to the importer. After
obtaining this, person has to secure a letter of credit authori*ation &)?A' and then a person
becomes a 4ualified importer. !e is the person who re4uests or instructs the opening bank to
open an )C?. !e is also called applicant of the credit. The things are done in Import #echanism
7.@.7 *etter o( 0redit=
The most important of the payments methods used universally is a )etter of ?redit, which
Serves as a bridge between buyers and sellers around the world in the e(change of goods and
?ommodities. )etter of credit is an instrument issued by the bank on behalf of the importer in
15
-avor of the foreign supplier or his banker. )C? is the only reliable sources for e(porter to get
back the money. The )C? is established by the overseas buyer through a bank in his country in
favor of the seller and is usually advised to the e(porter by an authori*ed dealer in %angladesh.
In banking parlance, the importer is known as the applicant or opener. The bank opening the
credit is the )C? opening bank. The bank advising the credit is known advising bank and the
e(porter is the beneficiary.
7.@.9 *:0 .ssuing=
This is the first terms to import issuing the )C?. )etter of credit is the reliable Sources of both the
parties importer and e(porter in order to get payment properly in the right Time.
-or opening )C? is contain a re4uired documents which is given below>
/. )C? application form which contains the details about applicant and beneficiary. Total )C?
amount, country of origin means the products manufacturing areas, types of payment moods. i.e.
& At sight, A-, ?-", -+%, Fegotiation, and Acceptance etc.'. .ort of shipment, and date of
shipment. Insurance cover note policy also been mentioned. raft amount, rate of dollar,
e4uivalent TJ. of %, margin, charges, commission and other charges.
1. I#. form is containing !.S code &!armoni*e system code', it implies to categories of
product. Iuantity of goods, Invoice value, "egistration no. of )C? authori*ation form with
%angladesh %ank "egistration unit And the carrier name like air or boat and other terms and
conditions.
3. )?A form &)etter of credit authori*ation' which includes different rules and regulation about
the imported items and imports.
=. Agreement form that includes details contract between the parties.
<. ?harge ocument
After complete all above mentioned appropriately then have to fulfill other papers 5 documents
with verify of the self signature and after that submit it to bank.
+thers paper and documents>
/. Trade )icense
1. Import "egistration ?ertificate
3. Income Ta( eclaration of TIF no.
=. #embership ?ertificate
<. #emorandum of Association &+nly for )imited companies'
A. "egistered eed &+nly for .artnership firms'
16
B. .hotograph
0. Insurance cover note copy and money receipt/A
;. .ro-forma Invoice copy.
7.@.; 0lassi(ication o( *:0
7enerally )C? has two types these are
?lean letter of credit
ocumentary letter of credit
ocumentary letter of credit also contain two types
"evocable credit
Irrevocable credit
There are four types of )C? offered by the %ank Asia ?orporate branch these are>
7.@.< Sight *:0= .ayment must be made within five working days after the document has
been received from the e(porter.
7.@.? De(erred *:0= .ayment must be made on or after the due date i.e. Shipment date or
%ill of )ading date. It is usually open for A2 days, ;2 days and /12 days this is totally depends on
the party demand.
7.@.@ )ack to )ack *:0= $sually this type of )C? is opened by the e(porter. If e(porter
needs to import goods or e4uipments to manufacture the ordered goods, then he may import
those goods or e4uipments by opening a )C? against mother )C?. the value of the back to back
)C? can be 02K of the mother )C?.
7.@.A *ocal *:0= )ocal )C? is issue for two general local parties. %ecause sometimes both the
parties could not trust each other to get back the payment for that reason they have seeking out
these "eliable sources for make sure their payment.
7.@.E Document checking=
$sually, %ank Asia ltd. Scotia branch issues import )C? for both the regular and the new
importers. -or new importers they send a re4uest for approval to open )C?. after the approval
17
bank will open )C? with /22K margin but for their regular importers they +pen )C? with /2K
margin. The rate of margin is decided by the head office.
-ollowings are the important documents to be obtained by the issuing bank before opening an
Import )C?>
/. !ead office approval. &-or new importer'
1. .ro-forma invoice
3. )C? application form duly filled in and applicants signature verified thereof.
=. 7uarantors signature in the )C? application from, if re4uired.
<. Insurance cover note with money receipt along with the proof of payment of Insurance
premium.
A. Insurance checked for value &Insured amount must be indentC .I value plus /2K' goods, mode
of transportation, shipment from and to etc.
B. I#. form duly signed
0. )?A &)etter of ?redit Authori*ation form' properly fill up and duly signed.
;. Halid I"? held.
/2. #embership ?ertificate from chamber of commerce C %usiness association.
//. HAT registration certificate
/1. $p to date income ta( certificate.
/3. ?heck the goods that are not banned or restricted item as per import policy
/=. ?heck the country of origin for the particular goods.
/<. #argin including all )C? related charges reali*ed.
/A. $pdate suppliers or %eneficiarys credit report.
7.@.43 Pre6shi'ment ins'ection= To check all the imported items have comprised in each
bo(es according to )C?. There is an appointed inspection agencies whose responsibility is
observe and e(amining the entire product 4uality, accurate 4uantity, packing, net weight of the
product and scanning the durability before shifted on the board. $sually this agent works on
behalf of importer by a certain amount of charges.
18
7.@.44 %ransmitting *:0= After e(amining the )C? application and )C? authori*ation is
transmitted to the advising bank. )etter of credit can be transmitted to the advising bank by three
moods. These are Tele(, ?ourier, and S8I-T &Society for worldwide inter telecommunication
network'
The %ank Asia )td. uses the S8I-T when )C? is disposed in the following manner>
/. -irst two copies sent to the advising bank original for beneficiary and second copy
-or advising bank.
1. +ne copy to !ead office.
3. +ne copy is sent to the importer
=. +ne copy is sent to the %angladesh %ank
<. +ne copy is sent to the ?.?.I. 5, &?hief controller of Imports and ,(ports'
A. +ne copy is retained as office copy.
7.@.47 Amendment= After a credit has been issued, it may be felt necessary to alter some of
the stipulations of the credit or delete some or add some more. All these modifications are
communicated through the same bank that advised the credit. There can be more than one
amendment to the credit. The credit issuing bank intends that all the amendments from an
integral part of the original credit issued.
Amendment can be done for various reasons under the guideline of foreign e(change the reason
is given below>
/. ,(tension of date of shipment.
1. ,(tension of draft amount within )C? limit.
3. ?hange of specification of commodities, price or 4uantity to be imported.
After shipments of the goods, the e(porters prepare the re4uired documents and submit it to
advising bank for payment. )ater than shipment, e(porters submit the following documents for
negotiations.
/. %ill of e(change
1. %ill of )ading
3. Insurance policy
19
=. Inspection certificate
<. ?ommercial invoice
A. .acking list
7.@.49 *odgment= )odgment means payment of import bills or transfer of funds for import
bills. !ere )C? issuing bank will arrange to make payment against )C? through reimbursement
%ank or any other way. Through S8I-T a tele( message is transmitted to the correspondent bank
ensuring that payment has made. After scrutini*ing the import-negotiating document, if no
discrepancy is found then it treated to be accepted after the end of five banking days for the day
of receipt of the document. %ut if any discrepancy is found then the banker informs it to the
importer that weather is accepting the bill with discrepancies or not. If the importer does not
accept, the banker informs it to the negotiating bank within seven banking days from the date of
receipt of the documents, otherwise it is treated to be accepted and the opening bank must bound
to pay.
Steps involved in lodgment>
/. At first all the particulars of the document are entered in %)? &%ill under letter of
?redit' register %)? no. seal is given on all the copies of the document.
1. ?onvert the foreign currency into %angladeshi currency.
3. .repare the lodgment voucher.
=. Send I%?A to the head office.
<. ,ntry is made to )C? monitoring cell of %angladesh %ank through its website.
#odes of payments of e(port %ills under )C?>
7.@.4; Sight 'a-ment= 8hen the importer will get back the imported commodities perfectly
then the .ayment is being cleared instantly.
7.@.4< De(erred Pa-ment= 8hich payment will be clear after a certain period of time that is
fi(ed by the negotiation between the importer and e(porter the payment tenure can be A2 days,
;2 days, and /12 days. 8hich tenure will be select that is depends on negotiations.
20
7.@.4? Acce'tance Pa-ment= In acceptance credit, the e(porter presents a bill of e(change
payable to him and drawn at the agreed tenor &that is, on a specified future date or event' on the
bank that is to accept it. The bank signs its acceptance on the bill and returns it to the e(porter.
The ,(porter can then represent it for payment on maturity. Alternatively he can discount it in
order to obtain immediate payment.
7.@.4@ /etirement o( documents= After lodgment the issuing bank will send the importer
an Intimation regarding the document arrival notice. +n intimation the importer calls on the
%anks counter re4uesting retirement of the shipping documents against payment to the debit of
their account by the bill amount and other charges payable.
Steps involved in retirement are>
/. ?alculation of interest if any.
1. ,ntry in the register.
3. ,ndorsement is made on the back of the bill of e(change as received payment.
=. Acknowledgement received on the office copy of the cost memo from the importer in
his authori*ation agent.
<. -illing of the office copy
7.@.4A .m'ort (inancing=
*.M C*oan against im'orted merchandiseD= 8hen importers get informed that the imported
commodities have been arrived, but in that moment importer has not ade4uate money to release
the goods. Then bank will pay the amount and maintain the goods with the own responsibilities.
After that the importer will get release the products from the bank by a several payment.
*%/ C*oan against trust recei'tD= Sporadically bank grants the importer to pay back the money
after seal the products. The goods are handed over to the importer under trust with the
arrangement that sale proceeds should be deposited to li4uidate the advances within a given
period. The borrower agree to take delivery of the merchandise as the banks agents and the bank
remains owner of the goods and they will holding the goods on behalf of the bank as trustees
until complete repayment of the debts to the bank. $sually the loan is granted on the basis of
trust and is allowed A2-;2 days time to make payment.
21
)*0 C)ills under letter o( creditD= 8hen the importer failed to pay the amount payable the
e(porter against import )C?, then %ank Asia gives %ills under )etter of ?redit &%)?' to the
importer. The importer will bear all the e(penses i.e. go down charges, insurance fees, etc. and
the ownership of the goods is retaining to the bank and the outstanding %ills of ,(change is
transferred to %ills under )etter of ?redit &%)?' account. $sually the loan is granted and
allowed 1/ days time to make payment.
7.A "#'ort
7.A.4 "#'ort Mechanism=
8hen a country sells the product to the other country after fulfill the self demand then it is called
e(port. ,(port trade can be enormous contribution on the national economy. The e(port trade of
the country is regulated by the Import and ,(port control Act, /;<2. There are a number of
formalities, which an e(porter has to fulfill before and after shipment of goods. These procedures
are enumerated as follows>
7.A.7 /egistration o( the "#'orter=
The primary re4uirement to engage in the business of import and e(port s registration with the
?hief ?ontroller of Imports and ,(ports &??I5,'. -or this purpose an application in the
prescribed, form is re4uire to be submitted to that office along with the following documents>
/. Trade license issued by the municipals authority.
1. Fationality certificate from the local authority.
3. %ank certificate.
=. Income Ta( clearing certificate.
<. .ayment of registration and renewal fees in a Treasury ?halan.
A. ?opies of ?ontract or )C? &if any'
22
7.A.9 "#'ort /egistration certi(icate C"/0D=
The e(ports from %angladesh are sub6ect to e(port trade control e(ercised by the #inistry of
?ommerce through ?hief ?ontroller of Imports and ,(ports &??I5,'. This certificate is very
important issue for an e(porter to accomplish the e(port trade to the foreign buyer. Fo e(porter
is allowed to e(port any commodity permissible for e(port from %angladesh unless he is
registered with ??I 5 , and holds valid ,(port "egistration ?ertificate &,"?'. The ,"? is to be
renewed every year.
7.A.; "#'ort Permit !orm C"FPD=
After having the registration, the e(porter applies to T%) with the trade license ,"?, and the
certificate from the concerned 7overnment organi*ation to get ,L.. the bank is satisfied, an
,L. is issued to the e(porter.
An ,L. contains the following particulars>
/. Fame 5 address of the authori*ed dealer.
1. .articulars of the commodity to be e(ported with code.
3. ?ountry of destination.
=. .ort of destination
<. )C? value in foreign currency.
A. Terms of sales.
B. Fame and address of the importer.
0. Fame of caring vessel.
;. %ill of lading.
/2. Fo. 5 date.
//. .ort of shipment.
/1. )and custom post.
/3. Shipment date.
/=. Fame and address of the e(porter.
/<. Sector &.ublic or .rivate' under which the e(porter falls.
7.A.< Securing the order=

$pon registration, the e(porter may proceed to secure the e(port order. ?ontracting the buyers
irectly through correspondence can do this.
Signing of the contract>
23
o escription of the goods.
o Iuantity of the commodity.
o .rice of the commodity.
o Shipment
o Insurances
o Inspection
7.A.? /ecei,ing *etter o( credit
+btaining the sales contract, the e(porter should ask the buyer for letter of credit clearly staying
terms and conditions of e(port and payment. The followings are the main points to be looked
into for receiving the e(ports proceeds by means of documentary credit.
The terms of the )C? are in conformity with those of the contract.
The )C? is an irrevocable one, preferably confirmed by the advising bank.
)C? allow the sufficient time for shipment and a responsible time for registration.
If the e(porter wants the )C? to transferable, divisible and advisable, he should ensure
stipulations are specially mentioned in )C?.
7.A.@ Ad,ising *:0=
8hen e(port )C? is transmitted to the bank for advising, the bank sends an advising letter to the
beneficiary show that, )C? has been issued.
7.A.A Add con(irmation o( e#'ort *:0=
%ank may add additional confirmation to e(port )C? where there are specific instructions from
the )C? issuing bank to do so. Additional confirmation of )C? gives the seller a double assurance
of payment. %anks re4uiring of adding confirmation>
24
Issuing %ank should be a reputed bank.
?redit line CArrangement with the )C? issuing bank.
)C? clause is to be acceptable to confirming bank
Approval from the competent authority for adding confirmation of e(ports )C?.
?onfirmation charges are to be recovered as per rules.
7.A.E Shi'ment o( 1oods=
The e(porter make and shipment of goods as per the agreement.
7.A.43Documents collection=
,(porter prepares the re4uired documents mentioned in )C? are as such>
/. %ill of e(change> The way of collecting e(port payment to the importer.
1. %ill of )ading> A bill of lading is a document issued by the shipping company or its
agent, acknowledging the receipts of goods.
3. Insurance policy> In case of any accident to the product since the conveying period,
according to insurance policy the insurance company will bound to compensate the
damages product.
=. ?ertificate of origin> A certificate of origin declares the place of actual manufacturer or
growth of the goods.
<. Inspection certificate> These certificates ensure the product accuracy according to )C?.
A. ?ommercial invoice> A list, in which contain the total description about the product.
B. .acking list> The list would contain the details of goods contained in individual
packages.
0. -ull set of shipping document> The documents to be collected from or endorsed by thecustom
house.
7.A.44 Documents Negotiation=
These documents should be submitted to the bank for negotiation>
/. ,(port )C?
1. ,L. form
3. ?ommercial invoice
25
=. %ill of ,(change
<. ?ertificate of origin.
A. %ill of )ading
B. .acking list
0. Inspection certificate
;. Insurance document
/2. Any other document as per )C?
The respective officer must scrutini*e all above documents and make sure about the terms and
conditions are right or wrong.
7.A.47 "#'ort !inancing=
Pre6Shi'ment credit= The purpose of such credit is to meet working capital needs
starting from the point of purchasing of raw materials to final shipment of goods for
e(port to foreign country. %efore allowing such credit to e(porters the bank takes into
consideration about the credit worthiness, e(port performance of the e(porters, together
with all other necessary information re4uire for sanctioning the credit in accordance with
the e(isting rules and regulations.
Packing 0redit= .acking credit is essentially a short term advance granted by a bank to
an e(porter for assigning him to buy, process, manufacture, and pack the goods. This sort
of credit is sanctioned for the transactional period which starts from dispatch of goods till
the negotiation of the e(port documents.
Post Shi'ment credit= This type of credit refers to the credit facilities, e(tended to the
e(porters by the banks after shipment of the goods against e(port documents.
7.E /emittance=
-oreign remittance epartment> %ank Asia Scotia branch is an authori*ed dealer. -oreign
remittance represents of foreign currency receiving and converting. There are two types of
foreign remittance, Inward foreign remittance and outward foreign remittance.
26
7.E.4 .nward /emittance=
In which remittance is get inside of country from the outside through TT, -, #?, and T? with
the various purpose such as wage earning remittance means, when people send money for family
purpose. In e(port proceed means after getting the commodities and then payment.
7.E.7 %.%. C%elegra'hic %rans(erD= T.T. is an order for payment of money sent by tele( or
?able. -unds are paid to the beneficiary in the foreign centre usually on the same day. Fo loss of
interest or e(penses on stamp duty etc.
7.E.9 M.%. CMail %rans(erD= #.T. is an instrument issued by a remitting %ank to the paying
%ank advising in writing to make payment of certain amount to specific beneficiary. This
involves loss of interest to the purchaser and for this reason banks can afford to make #.T. rate
cheaper than T.T. rate.
7.E.; !.D.D. C!oreign Demand Dra(tD= A foreign demand draft is a negotiable instrument
issued by a %ank drawn on other %ank with the instruction to pay of certain amount to the
beneficiary of demand.
7.E.< %.0. C%ra,elers 0heGueD= .eople usually use T? to meet their e(penses for overseas
travels. It reduces the risk of carrying currency notes. These are drawn in freely convertible
currency.
7.E.? &utward remittance= In which remittance is going out from our country that is called
outward "emittance.
27
0HAP%"/639
0&NS%/A.N%S:0HA**"N1"S AND P/&P&S"D
0&5/S" &! A0%.&N !&/ .MP/&8"M"N%
28
9.4. !indings=
uring internship period in %ank Asia limited, Scotia branch I have been worked different
department with different people and I have found some problems in the bank according to my
perspective. Though it is a short term period of time so there is not too much time for analysis for
the bank performance due to time constraints. They are-
%ank Asia AT# booth services have some network problem.
%ank Asia AT# %ooth is not available here.
Strictly maintain corporate dress code and manner but in hortal time they didnt maintain
corporate dress code.
%ank Asia has suggestion bo( service but because of proper guidance customer dont
know about these properly.
8hen a client try to open an AC? heCshe must have to need an introducer, sometime it may
create a problems for the clients. Anyone can not open account due to lacking documents
and introducer.
%ank Asia doesnt give any special offer for car 5 home loan, which is influence customer
to take loan.
They dont give any special offer regarding any types of event to achieve customer
attraction.
They have lots of problem for using stellar and others.
Shortage of the number of supporting staff.
Their internal banking systems are not working properly.
There have lack of information about different loan products like personal loan, travel
loan, house hold durable loan.
There have lots of problem regarding their IT section and soft ware.
8hen a client try to open an AC? heCshe must have to need an introducer, sometime it may
create a problems for the clients. Anyone can not open account due to lacking documents
and introducer.
.roblems of making provision for .rinting Stationary
Hery small duration study process for learn something about these organi*ation.
They dont allow visiting other branch of the organi*ation.
9.7. Academic Pre'aration=
Internship program is truly a new sort of e(perience for students like us, 6ust because it is the
stepping period of our life from a stage to another. It is the most crucial time of our whole
29
academic life to step further into the real corporate or business world. The types of study that we
have gathered in our previous academic session simply get into practical implementation in this
portion of time. So it is pretty much re4uired to merge the new stage of practical world with the
academic preparation we had earlier.
After working for /1 weeks as an internee, I had e(perienced all the department of the bank but I
figured out some of the relevances too within my academic preparationCma6or to the present
assignments and 6ob re4uirements of the organi*ation. )ike-
I am a !"# ma6or student, so I was hoping for a post that is somehow related with the !"#
department, so that I can enhance my academic preparation with practical e(perience, but my
main posting was there at foreign e(change department and then I posted at general banking and
foreign e(change department for few days which are directly related with the financial sub6ect
matter.
uring internship period they dont give any chance to give any report C assignment. There have
also problem of lack of motivation, which really a big problem.
30
0HAP%"/63;
*essons learned (rom the .nternshi' 'rogram
;.4. .m'lications to &rganization:0om'an-=
I started internship program in %ank Asia limited, Scotia %ranch from <th may 12/3, firstly I
introduce with the manager who later introduced me to all the staffs of the %ank would perform
in /1 weeks of my internship program. -irst I was assigned to 7eneral %anking Section. It was
very challenging, but very productive. I was under Mr. subrata kumar 'aul, Senior
31
,(ecutive +fficer of %ank Asia, Scotia %ranch who was very intellectually intriguing. !e gave
me a written 6ob description for 3 months.
In /
st
month was posted in the 7eneral %anking Section, I have train up with day-to-day cash
transaction, account opening, "emittance, ?learing, Account related work etc.
#aintenance of eposit AC?s>
Saving accountsC ?urrent accountsCcash credit depositsC-i(ed depositsCshort term
epositsCmargin depositsC%ond depositsC-.?. %ond deposits.
!andling transfer transaction
Jeeping good relation with valued customer.
.roviding necessary support to the customers.
In 1
nd
month, I was posted in the foreign trade department. !ere I have train up with foreign
trade activities, ocumentation and others related works.
In 3
rd
and last month, I was worked with my Internship report and also I have continued with all
the department of the %ank.
;.7. .m'lications to 5ni,ersit-Hs .nternshi' Program=
The internship program is a partial re4uirement to take test of real life challenge conducted by
the intern who related %%A program with academic course, book knowledge in 6ob world,
reports make by the organi*ation way with data gathering. So in my opinion in our %%A
.rogram university should add international business and ?ustomer service and relationship
development in core sub6ect that interconnects international business as import and e(ports and
also develop better relationship with the customer. The banking internship gives opportunities to
gain practical knowledge etc.
32
0HAP%"/6<
?oncluding statements
This report serves the purpose of e(pressing my e(perience %ank Asia, Scotia %ranch for three
months probation period. As young professionals I 6oined this renowned organi*ation with
fervor and enthusiasm. It is my great pleasure to have this e(perience which will guide me
through my professional life.
33
<.7 /ecommendation=
I en6oyed very much my internship period %ank Asia )imited, Scotia %ranch has given me the
opportunity to do my internship program for three months and provided me a wide range of
scope to observe the different functions of bank through All %anking departments. %ank Asia
)imited, Scotia branch can some adopt of the following recommendation>
%ank Asia Scotia branch is well decorated and also having a talent pull of employees
There is no doubt, but there is a shortage of employees.
%ank Asia should get enhanced the employee in teller service and customer service as
8ell as foreign trade.
%ank should more concentration about all categories client.
%ank Asia operating software DST,A)," Should be changed, because most of the
time
It got problem and hampered working attention and also delayed time.
%ank Asia Scotia branch should have increase the number of supporting staff
&#essenger'.
%ank Asia should provide more stationery products..
They can increase the advertising of the %ank to highlight latest services of %ank Asia
)imited like other banks.
?an also provide some more attractive and deposit facilities and credit facilities.
They also can take incentives to provide high 4uality service.
,nsure accurate and swift services in the cash department.
Internal problem of the employees sometimes harasses normal customers to get service
faster.
They should give proper guidance for suggestion bo( service to customer.
They should give an introducer to help customer for opening account.
%ank Asia should offer different types of discount or advantage for car 5 home loan.
34
uring hortal time they should follow proper dress code.
<.9 0onclusion=
This report is the result of three months internship program in the Scotia branch of %ank Asia
)td. uring this three month period, I have got twelve week working days. Therefore, for three
departments, we got little more than four days on average. This period is certainly not enough for
understanding the various functions of the bank in depth. The purpose of the report was to do an
evaluation of the customer service 4uality and also providing some suggestions to improve
different aspects. ?ustomers service desk face tremendous pressure because of e(cessive
workload.
In my report, I have tried to reflect my understanding and e(perience that I have gathered as
correctly as possible. In spite of this, there may be some imperfections. After end of the report I
got learn so many things about foreign e(change related activities such as import, e(port,
procedure foreign remittance, and performance and trend analysis which gave me a vast
knowledge about money market, capital market, inflation, deflation, weak currency and strong
currency, measuring a percentage of growth year on year. In the retirement of report I would like
to give a thanks my academic supervisor whose support me to proceed and finish the report
successfully.
-rom the practical point of view I can declare boldly that I really have en6oyed my internship
program at that branch from the very first day.
/e(erences=
Annual "eport of %ank Asia )td.
%anking 6ournal.
Internal records and documents of The %ank Asia )imited &%oth %ranch 5 !ead +ffice'
35
http>C www.google.com
http>CCen.wikipedia.orgCwikiC%ank Asia
http>Cwww.bankasia-bd.com
http>CCgroups.google.comCgroupCvu*s
www.bdtradeinfo.comCbusinessCimportMpolicy.asp
www.fbcci-bd.orgCpolicyC#a6orM,(portMItems.htm
peperonity.comCgoCsitesCmviewCa6obdhakaC/;;;=<BB
%ank Asia website
%ook, Nournal, Annual report etc

S.M.Faisal Hasan
House-10/6 Sobhanbag (Tallabag)
Dhanmond! Dha"a -1207
#oble: $8801676930876
%-mal: &asal'hasan()ahoo*+om
36
CAREER OBJECTIVES
To ob,an a -os,on ,o u,l.e m) s"lls and abl,es n an) /e+ogn.ed
+om-an) ,ha, o0e/s 1ob se+u/,) and -/o&essonal g/o2,h 2hle beng
/esou/+e&ul! nno3a,3e*

Academic !ali"cation
Name o( the
"#aminatio
n
)oard:5ni,ersit-
Iear o(
01PA
).).A
CMa>or in H/MD
American International $niversity
%angladesh &)ast Semester'
?ontinuing 3.3=
H. S. 0.
C)usiness stud-D
Dhaka .m'erial 0ollege, Dhaka
122; =.12
S. S. 0.
C)usiness stud-D
hanmondi govt. boys high school,
haka
122B 3.;=
Com#!ter Literac$
4/o5+en+) n #+/oso&, 6o/d! #S %7+el and #S -o2e/ -on,*
Sound "no2ledge n 8n,e/ne, o-e/a,on*
Lan%!a%e #ro"cienc$
#o,he/ ,ongue9 :engal
%nglsh9 ;eadng and 2/,ng -/o5+en+)- &ull 2o/"ng "no2ledge and
3e/bal -/o5+en+)- mode/a,e*
&e$ Attri'!tes
37
Ha/d 2o/"ng and able ,o 2o/" unde/ -/essu/e*
Sel& mo,3a,ed n an) ad3e/se s,ua,on*
<-,ms,+! +on5den, and &/endl) as -e/son*
1) (ame : S*#*=asal Hasan
2) Fat)er*s (ame : #d* >bul ?alam >.ad
3) Mot)er*s (ame : Taslma >.ad
4) +resent,Contact
Address
: House-10/6! Sobhanbag (Tallabag)
Dhanmond! Dha"a -1207
5) +ermanent Address : @ll9 6es, :alu3o/a ;annaga/! 4/<9
;annaga/! 4/S9 ;annaga/! Ds9
Aaogaon
6) -ate of Birt) : 15*06*1991
7) Home -istrict : Aaogaon
8) Marital Stat!s : Sngle
9) (ationalit$ : :angladesh (:) b/,h)
10) (ational I- Card
(!m'er
: 19912695051000013
REFERE(CES
O'aid!l Islam MBA
>sso+a,e -/o&esso/
38
+ersonal Information
S+hool o& :usness
>me/+an 8n,e/na,onal Bn3e/s,)- :angladesh
4hone9 8820865! 9894641
%-mal9 obadul-slam(gmal*+om
Ma.or -e/an Sala)!ddin A)med (:>- 6005)!
41 :#> Cong Dou/se! :D >/m)!
4/esen,l) se/3ed n >/m) Su--l) and ,/ans-o/, :a,,alon!
Dha"a +an,,*
#oble-01729-147064
%mal9salahuddn6005()ahoo*+om
-ECLARATIO(
8 do he/eb) de+la/ed and +e/,&) ,ha, all n&o/ma,on s,a,ed abo3e s ,/ue and
+om-le,e ,o ,he bes, o& m) "no2ledge and bele&*
Sgna,u/e and da,e
'''''''''''''''
0S*#* =asal Hasan1
39