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Orange County Convention Center

Orlando, Florida | May 15-18, 2011
MRS: Demand Analysis & Staffing Efficiency
Cockpits for the Professional Service
Kay Werner
Joerg Brosowski
Real Experience. Real Advantage.
[Professional Services Industry Process Overview
2
Support
Processes
Strategy
Processes
Core
Lead-to-Cash
Processes
Business
Development
Account Mgt
& Sales
Service Delivery Billing
Talent
Supply Chai n
Processes
Service Port-
folio Mgmt
Strategy
Management
Business
Planning
Corporate
Performance Mgmt
Risk &
Compliance
Subcontractor Mgmt
Procurement
Finance Human Capital Mgmt IT
Recruiting & On-
boarding
Training &
Development
Performance &
Compensation
Operational
Workforce Mgmt
Strategic
Workforce Mgmt
Business Development, Client &
Opportunity Management
Business & IT Service Management
Project & Engagement Management
Real Experience. Real Advantage.
[
3
Learning Points
Learn why SAP has the most comprehensive offering for
management of talent and resources
Discover how the SAP Multi-Resource Scheduling application is
complemented by the two new cockpit modeling solutions
Learn how you can optimize the staffing processes by the use
of aggregated analytics
View a demonstration of the two cockpits and uncover how
you can easily apply these in your business environment
Real Experience. Real Advantage.
[Talent Supply Chain
SAP Solutions Key Driver for Talent Management
Resource
Management
Service
Partners
Supplier
Management
Offering
Development
Demand
Management
Talent
Management
Industry
Talent
Clients
Workforce
Mgt
Service
Procurement
Netweaver
Portal
CRM
cProjects
xRPM
BI-IP/
OutlookSoft
CRM
E-
Recruiting
Learning
Solution
Performance
Mgmt
Succession
Planning
Employee
Self-Service
Manager
Self-Service
HCM
Analytics
HCM
MRS
Multi-Resource
Scheduling
Real Experience. Real Advantage.
[
Professional Services Today
Integrated Service Delivery (ISD)
Combination of delivery of the following in
combination
Local consulting
Regional
Global (Global Delivery, Global Hubs,..)
Combination of
Remote
On site
Selling Bill of Service
Reusing productized services
Agreed results, fixed price, fixed time
If all bullet points are met then it is
Integrated Service Delivery in its
purest form.
Integrated Service Delivery is the abilityto Slice and Dice a project into
service components and deliver several cubiclesin combination
Real Experience. Real Advantage.
[SAP Resource Management
Effective Staffing with Multi-Resource Scheduling
I need two CRM-TPM experts in three
days for six weeks from Tuesdays to
Thursdays part time in Indianapolis for
a project blueprinting phase with
expertise in consumer products and
excellent communication skills!
MRS of f er s a st r ong c ust omer
base and suppor t s
Flexible staffing scenarios
High scalability
Organizational transparency
Request tracking
Skill visibility and availability
Powerful search engine
Qualification modeling
Accurate analytics and reporting
Efficiency and optimization
Ability for enhancements
Integration features
Deployment options
Distributed delivery model
Real Experience. Real Advantage.
[MRS Challenges => Solutions
Mar c us Wei ss
Regi onal Resour c e Manager
Sol ut i ons
Staffing Efficiency
Cockpit
Provides high level analysis of
incomingresource demand in
terms of resources, revenue and
working days
Tracks and analyses process
efficiency fromincoming
request validation through
resource proposal to hard
booking
Allows for trackingof open,
staffed and closed resource
requests
Shows the status of requests
and their effect in terms of
number of resources, the
projected revenue as well as
effort days that they impact
Provides historical as well as
forecasted information
Allows for further filters on
data by Regions, Countries,
Practice, Skill Levels, and
Solutions
Provides links to detailed
reports
Shows key figures for each
milestone average days,
realized, total, and closed
Provides current and
historical analysis
Allows for further filters on
data by Regions, Countries,
Skill Levels, Solutions and
Resource Analysts
Provides links to detailed
reports
Demand Analysis
Cockpit
Challenges
Marcus knows that success of his company and his
shareholders depends on the ability of his company to
properly and efficiently staff project requests. To enable
his company to succeed he would like to have a quick
visual overview of his key success indicators such as:
Incomingresource request in terms on number of
individuals, the project revenue they could generate,
and working days.
Historical information on how well the requests have
been met, as well as, the know future request pipeline.
Information on what request have been closed, for
what region, solution, skill level.
Efficiency with which staffingmilestones are reached by
region, country, resource analyst etc.
Real Experience. Real Advantage.
[Demand Analysis Cockpit- Demo
Real Experience. Real Advantage.
[Staffing Efficiency Cockpit- Demo
Real Experience. Real Advantage.
[BI Modeling Solution Overview
Demand Analysis and Staffing Efficiency cockpits are composed
of three dashboards each:
Demand Analysis- Resource, Revenue, Days
Staffing Efficiency-Time to Staff, Time to Proposal and Time to
Validate
The solution comes with:
Technical Quick Guide
Implementation Modeling Guide
Dashboard and Crystal Report Templates
MRS BW Data sources/Extractors
Cockpits can be implemented together or individually, and will
need to be adjusted to clients specific company requirements
and system environment.
Real Experience. Real Advantage.
[Technical Architecture
There are three demand analysis dashboard and
three staffing efficiency dashboards; each
combination is linked to each other and
comprises a cockpit
Data flows is the following:
SAP MRS operational data =>BW =>
Crystal Reports =>Xcelsius dashboards
Includes new MRS related BW extractors/data
sources; modeling on SAP BW with one new
InfoProvider and 18 queries that feed 20 Crystal
Reports
SAP Integration Kit is used for communication
between Crystal Reports and BW; Live Office
used for communication between Crystal
Reports and Xcelsius
Dashboards can be viewed with flash player +
Internet Explorer
Ent er pr i se 3.1
Crystal Reports 2008
Xcelsius 2008
Live Office
SAP Integration Kit
SAP MRS 7.0
SAP BW 7.02
Extractors/Data Sources
Real Experience. Real Advantage.
[Xcelsius and BW Data
Accessing BW Data
BW Connection
BICS Connection (Business Intelligence Consumer Services)
XCELSIUS DASHBOARD
WEB INTELLIGENCE
CRYSTAL REPORTS
UNIVERSE
BW
LIFE OFFICE
XCELSIUS DASHBOARD
BICS CONNECTION
BW
Real Experience. Real Advantage.
[Im Interested, What should I consider
Do the cockpits address my business pain points, what
adjustments would I want to make?
Do I have the minimal infrastructure to support the cockpits?
The cockpit starter kits are free of charge, however,
implementation effort should be assessed
Real Experience. Real Advantage.
[
14
Key Learnings
Multi-Resource Scheduling solution is part of the Professional
Services Industry solution suite
Multi-Resource Scheduling allows you to find the right
resource, for the right job, at the right time
Complementing the Multi-Resource Scheduling solution are
two cockpits: Demand Analysis and Staffing Efficiency
Cockpits are free of charge, supported by a comprehensive
started kits
Cockpits allow for a quick, aggregated and visual overview of
key indicators related to incoming resource request, and the
milestones related to the staffing process
Real Experience. Real Advantage.
[Contacts
Q& A
Kay Werner
Solution Manager Insight & Analytics
IBU Professional Services
SAP Labs LLC
Palo Alto, CA
E katarzyna.werner@sap.com
Joerg Brosowski
Development Manager
SAP America, Inc.
Newtown Square, PA
E joerg.brosowski@sap.com
Real Experience. Real Advantage.
[
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Thank you for participating.
SESSION CODE: 3306
Multi-Resource Scheduling: Demand Analysis and Staffing Efficiency Cockpits
for the Professional Service Industry
Please remember to complete and return your
evaluation form following this session.
For ongoing education in this area of focus, visit www.asug.com.