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Technical Document
Name.: Abnormal High Rate of MS!""" #$U
Occu%ancy &ocation ui'e
Document No.:
(ersion: ()."
Drafte' by *iong +ie ,ang -uming
Re.ie/e' by:
#ountersigne' by



Stan'ar'i0e' by
A%%ro.e' by
1T2 #OR$ORATION
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Revision Record
Document
No.
(ersion
No.
Drafte' by4
Mo'ifie' by
Drafte'4Mo'ifie'
on
Reasons Ma5or Mo'ifications
67ey $oints8
*iong +ie ,ang
-uming
9")":;:9< #reation
Note ): =ill the table /hen the archi.ing 'ocument 6'ocument that is archi.e' in the com%any8 is
change'.
Note 9: =ill >reasons? an' >ma5or mo'ifications? /ith >N4A? /hen archi.ing the 'ocument for the first
time.
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Contents
1 ERROR DEFINITION...................................................................................................................4
2 BACKGROUND KNOWLEDGE..................................................................................................4
RE!OLUTION AND LOCATION OF T"E ERROR.................................................................4
<.) $OSSI@&2 R2ASONS O= #$U O##U$AN#-.................................................................................A
<.9 #H2#7IN THOUH $ATT2RN...................................................................................................;
<.< #H2#7IN $RO#2DUR2 O= HIH #$U O##U$AN#- RAT2.......................................................;
4 ERROR CA!E.................................................................................................................................#
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1 Error De$inition
The error of MS!""" #$U occu%ancy rate is 'efine' that there is the >alarm of #$U high
occu%ancy? of the boar' in the shelf figure an' the ser.ices can be affecte' conseBuently.
2 B%c&'ro(nd Kno)*ed'e
Alarms a%%ear /hen #$U occu%ancy rate is high an' the first three %rocesses an' tasCs of the
high #$U occu%ancy are in the attache' information of the alarms. They are as sho/n in the
follo/ing.
>t/o le.el alarm: #$U Rate D E)3 T/o le.el Threshol' D E" 3 $no: "F"E"G""") G9H
"F<9"!""") "H "F9"")""") "H3 Ti': "F<@;EGGD" G9H "F<@A!9"A# 9)H "F<@;9A;<A )H?
The blue %arts are $NO of the first three %rocesses of the high #$U occu%ancy rate an' TID
of the first three tasCs.
There are t/o con'itions for the tasCs of high #$U occu%ancy rate. One is the high #$U
occu%ancy rate of the 'is%atching tasC3 /hich is cause' by the high #$U occu%ancy rate of the
%rocess. On this con'ition3 it reBuires checCing /hy the %rocess occu%ies so much #$U. The other
is the high #$U occu%ancy rate of the non:'is%atching tasC3 /hich shoul' be analy0e'
accor'ingly.
To 5u'ge /hether a tasC is the 'is%atching tasC is to log onto the boar' .ia telnet an' ty%e the
comman' >i.? =in' the name of the tasC accor'ing to TID. If the name of the tasC is
>S#H"IS#H!3? it is the 'is%atching tasCJ other/ise3 it is not.
Reso*(tion %nd Loc%tion o$ t+e Error
.1 ,ossi-*e Re%sons o$ C,U Occ(.%nc/
The high #$U occu%ancy rate is 'i.i'e' into the normal con'ition an' the abnormal
con'ition. If the #$U occu%ancy rate is high /hen the ser.ice traffic is high an' it is lo/ /hen the
ser.ice traffic is lo/3 it is the normal con'ition. If the #$U occu%ancy rate is high al/ays or
occasionally /hen the ser.ice traffic is lo/3 it reBuires checCing. This 'ocument is mainly use' for
this situation. On the con'ition of the occasionally high #$U occu%ancy rate3 it reBuires analy0ing
an' 5u'ging /hether it is normal accor'ing to the 'etaile' information of the history alarms an'
2MS o%eration logs /hen the high #$U occu%ancy rate re%eats.
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.2 C+ec&in' T+o('+ ,%ttern
). #onfirm the o%eration /hen the alarm a%%ears. The on:site engineers shoul' fee'bacC
that /hether the 'ata3 re%ort an' synchroni0ing boar' are mo'ifie'. ,hen necessary3 the
on:site engineers can be 'eman'e' to sen' bacC the 2MS o%eration logs for analysis. If it
is normal for some o%erations to lea' to the high #$U occu%ancy rate of some %rocesses3
it nee's not checCing. =or eFam%le3 it is normal that the high occu%ancy rate of
"FE"G""")/hen the o%eration file management is co%ying the files an' the high
occu%ancy rates of "Fc"9""") an' "Fc"<""") /hen the o%eration 'atabase is sen'ing
the 'ata. If the #$U occu%ancy rate is lo/ after the o%erations of these %rocesses3
generally3 it is normal.
9. On the con'ition of re%etiti.e alarms3 on:site engineers shoul' be 'eman'e' to ty%e the
comman' an' sen' bacC the %rinting information for analysis.
<. Analy0e the %rinte' information an' confirm the %rocesses of the highest #$U
occu%ancy rate. Analy0e /hether they are normal /ith the on:site con'ition. Other
sections may be nee'e' for checCing accor'ing to the 'ifferences of the %rocesses.
. C+ec&in' ,roced(re o$ "i'+ C,U Occ(.%nc/ R%te
)8 #hecC the alarm notice to confirm the alarm is %ro'uce' in /hich %rocess an' checC the
#$U occu%ancy rate of it.
98 Use the follo/ing three comman's to checC the three %rocesses of the highest #$U
occu%ancy.
O!!0D-'En%-*e1.( En%-*e t+e s)itc+.
O!!0D-'!+o)C.(Us%'eIn$o C+ec& t+e det%i*ed occ(.%nc/ r%te.
O!!0D-'!+o)C.(,roc
<8 #hecC the %rocess of the highest #$U occu%ancy accor'ing to the result of eFecuting the
comman's an' checC that /hich e.ent causes the high #$U occu%ancy rate. The reason
can be locate' after checCing the co'e.
A8 Other auFiliary comman'
O!!0D-'GetA**Use,CBIn$o C+ec& t+e .rocess in$or2%tion.
;8 AuFiliary tools: /atch an' msgtrace to get rele.ant information about %rinting an'
tracing
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4 Error C%se
#$U occu%ancy rate is high /hen M$*EK boar' runs normally.
#hecCing %roce'ure:
). #hecC the #$U occu%ancy rate statistics of the boar'.
#hecC the 'etaile' occu%ancy rate: 2Fecute the comman' OSSLDbg2nableM%u to enable the
s/itch3 an' then eFecute the comman' OSSLDbgSho/#%uUsageInfo to checC the %rocess an'
tasC of the highest #$U occu%ancy rate.
M$*EK:Mc%u
#locC Rate : )""
#%u Rate : !;
.alue D )G D "F))
M$*EK:MOSSLDbg2nableM%u
.alue D " D "F"
M$*EK:MOSSLDbgSho/#%uUsageInfo
TasC t2FcTasC3 "4)!E!K9G
TasC t&ogTasC3 "4)!E!K9G
TasC tNetTasC3 )!9!<4)!E!K9G
TasC t$ortma%'3 "4)!E!K9G
TasC t=t%'TasC3 "4)!E!K9G
TasC t,'bTasC3 "4)!E!K9G
TasC $tyOutDameon3 A94)!E!K9G
TasC SerialOutDameon3 "4)!E!K9G
TasC SerialInDameon3 "4)!E!K9G
TasC Dbg#m'TasC3 "4)!E!K9G
TasC DbgOut#m'TasC3 )94)!E!K9G
TasC tShell3 GA4)!E!K9G
TasC tTelnet'3 "4)!E!K9G
TasC TelnetMDameon3 A94)!E!K9G
TasC TelnetSDameon3 ;!4)!E!K9G
TasC tRlogin'3 "4)!E!K9G
TasC tIntTasC3 "4)!E!K9G
TasC ,AT#HDO3 )<)E4)!E!K9G
TasC U'%$rn#3 "4)!E!K9G
TasC U'%$rnS3 )94)!E!K9G
TasC &ightTasC3 )<)KK4)!E!K9G
TasC t2Fc,atch3 "4)!E!K9G
TasC tSysRestart$3 "4)!E!K9G
TasC Int2FcRecTasC3 "4)!E!K9G
TasC #ommRm%DeamonTasC3 G))!GA4)!E!K9G
TasC S#H"3 9G4)!E!K9G
TasC S#H)3 "4)!E!K9G
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TasC S#H93 AGE4)!E!K9G
TasC S#H<3 "4)!E!K9G
TasC S#HA3 E;4)!E!K9G
TasC S#H;3 G9<4)!E!K9G
TasC S#HK3 )<9<4)!E!K9G
TasC S#HG3 KGG)KE4)!E!K9G
TasC S#HE3 <G;G4)!E!K9G
TasC S#H!3 ))9K4)!E!K9G
TasC RSAE;3 )94)!E!K9G
TasC 2*#INT3 "4)!E!K9G
TasC @ootAgt3 "4)!E!K9G
TasC MateScan3 9!<4)!E!K9G
TasC MONI3 9K<;4)!E!K9G
TasC TIM2R3 <EEE4)!E!K9G
TasC $RIN3 "4)!E!K9G
TasC ID&23 ;<G"E94)!E!K9G
TasC D&D2A&3 "4)!E!K9G
TasC Timer)"MS3 G;G4)!E!K9G
TasC TOI&3 ;<4)!E!K9G
TasC $I$2DA2MON3 "4)!E!K9G
TasC #ommRu'%$rotoTasC3 !;!4)!E!K9G
TasC #ommU'%DaemonTasC3 "4)!E!K9G
TasC #ommTc%DaemonTasC3 )9!9)4)!E!K9G
TasC DI(#omA'a%terTasC3 <!4)!E!K9G
TasC tTelnetOutL)f<;"9A"3 ))"4)!E!K9G
TasC tTelnetInL)f<;"9A"3 )!!4)!E!K9G
NNNNNNNNNNNNNNNNNNNNNNNNUse' $rocess InfoNNNNNNNNNNNNNNNNNNNNNNNNNNN
/Tno /$rocTy%e Msg#ount ucRunStatus $#@ Sche#ount ScheTime
"F"""! "F"E"; "F"""""""" "F"< "F)ef'"9eE "F""")Gea" "F""""""9A
"F"""E "F"E"A "F"""""""" "F"< "F)ef'"A'A "F""""aK)< "F""""""))
"F"""A "F"E"e "F"""""""" "F"< "F)ef')!fE "F""""aEf" "F"""""""a
"F"""! "F"A"9 "F"""""""" "F"< "F)ef'9bAA "F""";f9fb "F""""")'9
"F"""! "F"A"A "F"""""""" "F"< "F)ef'9'<" "F""""!e<! "F""""""9E
"F"""" "F"A)) "F"""""""" "F"< "F)ef'9f)c "F""""b'!) "F"""""""!
"F"""G "F"c"; "F"""""""" "F"< "F)ef'A"KE "F""")fc)b "F""""""9)
"F"""G "F"c"E "F"""""""" "F"< "F)ef'AK9c "F""""a)eb "F"""""")"
"F"""G "F"c)< "F"""""""" "F"< "F)ef'AfcE "F"""KAac9 "F""""")G;
"F"""G "F)A") "F"""""""" "F"< "F)ef';)bA "F"";fG)ef "F""""))Ee
"F"""; "F)"); "F"""""""" "F"< "F)ef';;Ec "F"""<);9< "F""""")fE
"F"""; "F)"9! "F"""""""" "F"< "F)ef';GGE "F""""<K') "F"""""")f
"F"""K "F)""a "F"""""""" "F"< "F)ef'K))A "F"")e'<'G "F""""")af
"F"""! "F!"") "F"""""""" "F"< "F)ef'KAec "F""""ae;a "F"""""")E
"F"""! "F!);f "F"""""""" "F"< "F)ef'KK'E "F"""<<G)A "F""""""E<
"F"""; "F!""E "F"""""""" "F"< "F)ef'Kab" "F""""KGbb "F""""""Ac
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"F"""E "F!""" "F"""""""" "F"< "F)ef'Kc!c "F"""";Kb) "F"""""")"
"F"""E "F!""G "F"""""""" "F"< "F)ef'KeEE "F"")E!b!" "F"""""bA!
"F"""9 "F!)G< "F"""""""" "F"< "F)ef'Gbfc "F"""KA'aa "F""""")"b
"F"""G "F!"GA "F"""""""" "F"< "F)ef'a9Kc "F""""cfb) "F""""""9b
"F"""G "F!"a; "F"""""""" "F"< "F)ef'bbKE "F""")))9b "F"""""")<
"F"""G "F!"bb "F"""""""" "F"< "F)ef'c<)E "F""""'fcb "F""""""K9
"F"""G "F!"b) "F"""""""" "F"< "F)ef'cacE "F""""GKEG "F"""""""E
"F"""G "F!"af "F"""""""" "F"< "F)ef'cea" "F""")Ee<K "F"""""""E
"F"""G "F!"bG "F"""""""" "F"< "F)ef''9GE "F""""GKae "F"""""""!
"F"""G "F!"b; "F"""""""" "F"< "F)ef''K;" "F)')!;AA! "F"""K!Ae' The
'is%atching times an' time of the first t/o secon's are abnormal.
"F"""G "F!"bf "F"""""""" "F"< "F)ef'e!EE "F""""K)Ka "F"""""""E
"F"""A "F!)!b "F"""""""" "F"< "F)ef'fKfc "F"""9;e!' "F""""""9f
"F"""G "F!"fE "F"""""""" "F"< "F)ef'fEeE "F"""Gc9Ab "F"""""9Ge
"F"""G "F!)aA "F"""""""" "F"< "F)ef'fa'A "F""")aE;' "F""""""!!
"F"""E "F!""a "F"""""""" "F"< "F)efe"e"c "F""""Af)' "F"""""")A
.alue D ;A<G;!EG9 D "F9"K!)e""
M$*EK:MOSSLDbgSho/#%u$roc
tasC name #ommRm%DeamonTasC3tasC i' "F)efcce!A3tm "FaeeK'O
tasC name S#HG3tasC i' "F)'A'!af"3tm "Fa;'b;O
tasC name ID&23tasC i' "F)'AA9a'E3tm "FE"A"fO
$roc "F!"b;""")3tm A<))9!3sche KKE<"O
AG9EG AG9EG AG9EG AG9EG AG9EG
AG9EG AG9EG AG9EG AG9EG AG9EG
AG9EG AG9EG AG9EG AG9EG AG9EG
AG9EG AG9EG AG9EG AG9EG AG9EG The high #$U occu%ancy rate is cause' by e.ent AG9EG of the %rocess
s'nMgt 6"F!"b;""")8.
$roc "F)A")""")3tm ;E<A3sche <)EO
);)! );") );)! );)! );")
);)! );)! );") );)! );)!
);") );)! ))"K );)! ))"K
);") );)! );)! );") );)!
$roc "F!""G""")3tm ;K"93sche ))EO
A)E)! A)E)! A)E)! A)E)! A)E)!
A)E)! A)E)! A)E)! A)E)! A)E)!
A)E)! A)E)! A)E)! A)E)! A)E)!
A)E)! A)E)! A)E)! A)E)! A)E)!
$roc no "F!"b;""")3 tm "FKEcec3Sche ct "F)'9!'aebO
$roc no "F)A")""")3 tm "F)Ke!3Sche ct "F;fE;a)O
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$roc no "F!""G""")3 tm "F)K<)3Sche ct "F)Ea"f'O
$roc no "F!"''""")3 tm "F<GE3Sche ct "F))A))O
$roc no "Fc";""")3 tm "F<"G3Sche ct "F)fcK"O
$roc no "F!)!b""")3 tm "F9Ab3Sche ct "F9;f9cO
$roc no "FA"9""")3 tm "F)ca3Sche ct "F;fA<<O
$roc no "F)""a""")3 tm "F)bf3Sche ct "F)e'a<)O
$roc no "Fc)<""")3 tm "F)!)3Sche ct "FKAc"eO
$roc no "F!"a;""")3 tm "F)A!3Sche ct "F)))KAO
$roc no "F!"fE""")3 tm "F)A<3Sche ct "FGc<c<O
$roc no "F!)G<""")3 tm "F)"G3Sche ct "FKAeefO
$roc no "F!"Kb""")3 tm "F)";3Sche ct "F)E!AeO
$roc no "F)");""")3 tm "F)"A3Sche ct "F<);cAO
$roc no "F!"aK""")3 tm "Fef3Sche ct "F!bbAO
$roc no "F!""E""")3 tm "FeK3Sche ct "FKGceO
$roc no "FE";""")3 tm "FcG3Sche ct "F)GeeeO
$roc no "F!);f""")3 tm "FEK3Sche ct "F<<Gb'O
$roc no "F!)aA""")3 tm "FK;3Sche ct "F)aEbAO
$roc no "F!"af""")3 tm "F;b3Sche ct "F)EeEGO
.alue D AK D "F9e D P.P
M$*EK:M
#hecC /hether the high #$U occu%ancy rate is normal combine' /ith the o%eration an' running con'itions.
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