Survey

9Dragons community
The materials contained herein represent the opinions and views of the authors and
/or the editors; nor do these materials purport to explain or interpret any specific
bond or policy or any provisions thereof, issued by any particular franchise company.
The materials, any form and agreements, arguments herein are intended for
educational and informational purposes only.

Sedbona& profu, S. Maer & D. Bodeanu

11/27/2009

1|Page
 The authors and editors dedicate this study to Historian aka David DeWald, Acclaim game
manager and community manager, the one who closed a forum account of a virtual community
member because she asked in an anonymous poll, sociological indicators like: gender and age.
Knowledge is power, not knowing is ignorance… So, for a community manager who doesn’t
know sociological indicators, but don’t want to learn them…
 Results Filtering

1. Your feeling is that the current leadership of Acclaim will be able next year to :

35%

65% To improve communication with

players.

To solve players problems.

2. For official team you rather have:

47%

53%

Trust. No trust
3. How much confidence do you have in Acclaim?

60%

50%

40%

30%
51%

20%

29%

10%

10%
7%
3%
0%
Very much. Much. Little. None. I don't know.
4. At present there are many unresolved issues. What do you think should be solved first?

40%

35%

30%

25%

20%
36% 36%

15%

10%

13%
11%
5%
4%

0%
The bugs. New content. Svs issues. Pvp imbalance. Communication
with players
5. Who represent you the best? :

40%

35%

30%

25%

20%
37%

15% 28%

23%
10%

5%
7%

2% 3%
0%
Community Moderators. VGMs. GMs. Game manager. The Hermit.
leaders.
6. What kind of events you prefer?

3%

In game events.
Forum events

97%
7. Do you think moderators abuse their power on 9dragons forum?

60%

50%

40%

30%
52%

20%

26%
22%
10%

0%
Yes. No. I don't know.
8. Do you think VGMs uses their power for personal interest ?

50%

45%

40%

35%

30%

25% 47%

20%

29%
15%
24%

10%

5%

0%
Yes. No. I don't know.
9. Do you think that Acclaim cares more for :

7%

Community of players issues.

93% Making money.

10. When you had a problem in game what did you do first? :

60%

50%

40%

30%
52%

20%
30%

18%
10%

0%
Pm my friends. Write about it on forum. Send a mail to Acclaim.
11. Do you think support for premium users is :

80%

70%

60%

50%

40%
70%

30%

20%

17%
10% 13%

0%
A good idea. A bad idea. I don't know.
12. If next week Acclaim would organize an event, you prefer :

45%

40%

35%

30%

25%

41%
20% 38%

15%

10%

5% 8% 7%
4%
2%
0%
A spawn A new event A VGM event. A 2x/3x/5x/6x A big coins None of the
boss/mobs with new game event. promotion. above.
event. content/quest.
13. Why do you play 9dragons?

35%

30%

25%

20%

34%

15%
27%

10%
17%
14%

5% 8%

0%
For fun. Because of friends. Out of boredom. I got used to it. I don't play
anymore.
14. Since when did you start playing and now, how you find the game evolution?

60%

50%

40%

30% 57%

20%

26%

10% 17%

0%
0%
Worse. Same. Better. I don't know.
15. 9Dragons is heading in the right or wrong direction ?

70%

60%

50%

40%

62%
30%

20%

21%
17%
10%

0%
Right. Wrong. I don't know
16. What do you do when you log in game ?

30%

25%

20%

15%
26%
24%

10%
18%
16%

10%
5%

5%

1%
0%
Griding. Pvp. Talk with Make Help with None. I don't log.
friends. dungeons. epithets
17. Where you find the information about what is happening in the game (events,
promotions)?

70%

60%

50%

40%

60%
30%

20%

10%
13% 11% 13%

3%
0%
9dragons forum. League forum. Friends. League chat. Other internet
pages.
18. Do you feel that your voice is heard by Acclaim ?

80%

70%

60%

50%

78%
40%

30%

20%

10%
11% 11%

0%
Yes. No. No answer.
 Survey sociological indicatives
1. AGE

50%

45%

40%

35%

30%

50%
25%

20%

15%

10% 18%
14% 14%
5%
2% 1% 1%
0%
13- 13-18 18-25 25-30 30-40 40-50 over 50
2. SEX

90%

80%

70%

60%

50%

81%
40%

30%

20%

10% 14%
5%
0%
Male. Female. No answer.
 Methodology of research

Volume sample: 602 people , age of 13 years and more; anonymous samples.

Sample: probabilist, bistadial,

Criteria of stratification: sex and age, virtual environment. The questionnaire was drawn up in
English language, by offering respondents the possibility of choosing options. The examination
structure sample obtained from it, was found consistent between the players distribution known
in statistical data available (servers indicators) and those obtained within the limits of statistical
deviation admissible. A difference occurred in the structure by sex, meaning over-represent:
persons of male sex have more representation. In groups of age, is under-represent the old people
category: 40-50, over 50. The main base of these deviations is tied to the phenomena of game
environment and themes. For correcting we resorted to weighting results, so that the structure of
the sample taken into account represent a media between the frequency distributions recorded as
statistics journal and the dates obtained raw. Thus, the results are weighted presented, THE
DIFFERENCE BETWEEN THE RESULTS weighted is reduce to 1.4 percent.
The questionnaire included standard questions. Among specific analysed topics, we number :
- Acclaim system
- VGM system
- Moderators system
- Players perception over Acclaim official system, game and community system
- Values and mentalities
- Strong and weak points of the game and community

The period of collecting data : october - november 2009.